I have been battling with this no LTE case for this Galaxy S7, BYOD. This is the official US unlocked version, and works with Sprint (on their whitelist), furthermore, my wife has the same phone rocking LTE with FP right now (BYOD as well, so on sprint network), so it's compatible with FP's service.
My understanding for FP byod (based on previous exp) is that if the phone was activated on Sprint network before, the MEID and the ICCID info is stored together, so even if BYOD process only ask for MEID, as long as you have the previous activated SIM, the ICCID info get carried together, so you normally would have no problem getting LTE.
This Phone was never activated on Sprint before, so when I first activated it BYOD, so no previous SIM info, but I plugged in a compatible SIM that was activated on Sprint network before (with another MEID though). My initial activation had problem (red bar on my account summary), had to email customer service to add this ICCID. Phone passed the hands free activation and all. No problem using the fp apps, phone, sms, cellular network worked (only 3G).
I then started to do all kinds of reset trying to get LTE connection. I have done,
1.##72786# carrier reset
2. Restore APN setting to default, clear cache, reboot
3. Matching all the LTE related parameter with a known LTE connected phone (my wife's GS7)
4. factory reset
5.Deactivate and then reactivate the GS7 (by swapping devices between two fp accounts)
Now almost three months now, I'm still facing the same issue. FP customer service has been helpful doing the routine checks, but not beyond the suggestion of PRL update/reactivation. The final solution they offered was to deactivate the account and the activate the GS7 with another byod account. I did this just today, by swapping another device in this account, and then reactivate the GS7 to that account.
My very first concern is if the ICCID info has been accurate (not missing or mistaken a digit), but I asked them to verify this at least three times, nothing came back as error.
Compared to my wife's same GS7 with fp, my phone is rather slow to establish the 3G mobile data connection, for example, her phone would almost show LTE instaneously after a reboot, but my phone would be at least after a min to show the 3g icon.
Can someone share some insights on what else I could do? I just could not think of anything else from my phone side to do. A note worthy thing is, when I helped BYOD my wife's GS7, I was in the same boat of needing to add ICCID via customer service to pass HFA, and then all the reset to get the LTE. I actually wasn't able to get LTE connection by what I did, shut off the phone with 3G connection, but next morning I turned on the phone, LTE was there. Along with me, I saw multiple users who had similar no-LTE problem report they were getting LTE same day.
procter said:
I have been battling with this no LTE case for this Galaxy S7, BYOD. This is the official US unlocked version, and works with Sprint (on their whitelist), furthermore, my wife has the same phone rocking LTE with FP right now (BYOD as well, so on sprint network), so it's compatible with FP's service.
My understanding for FP byod (based on previous exp) is that if the phone was activated on Sprint network before, the MEID and the ICCID info is stored together, so even if BYOD process only ask for MEID, as long as you have the previous activated SIM, the ICCID info get carried together, so you normally would have no problem getting LTE.
This Phone was never activated on Sprint before, so when I first activated it BYOD, so no previous SIM info, but I plugged in a compatible SIM that was activated on Sprint network before (with another MEID though). My initial activation had problem (red bar on my account summary), had to email customer service to add this ICCID. Phone passed the hands free activation and all. No problem using the fp apps, phone, sms, cellular network worked (only 3G).
I then started to do all kinds of reset trying to get LTE connection. I have done,
1.##72786# carrier reset
2. Restore APN setting to default, clear cache, reboot
3. Matching all the LTE related parameter with a known LTE connected phone (my wife's GS7)
4. factory reset
5.Deactivate and then reactivate the GS7 (by swapping devices between two fp accounts)
Now almost three months now, I'm still facing the same issue. FP customer service has been helpful doing the routine checks, but not beyond the suggestion of PRL update/reactivation. The final solution they offered was to deactivate the account and the activate the GS7 with another byod account. I did this just today, by swapping another device in this account, and then reactivate the GS7 to that account.
My very first concern is if the ICCID info has been accurate (not missing or mistaken a digit), but I asked them to verify this at least three times, nothing came back as error.
Compared to my wife's same GS7 with fp, my phone is rather slow to establish the 3G mobile data connection, for example, her phone would almost show LTE instaneously after a reboot, but my phone would be at least after a min to show the 3g icon.
Can someone share some insights on what else I could do? I just could not think of anything else from my phone side to do. A note worthy thing is, when I helped BYOD my wife's GS7, I was in the same boat of needing to add ICCID via customer service to pass HFA, and then all the reset to get the LTE. I actually wasn't able to get LTE connection by what I did, shut off the phone with 3G connection, but next morning I turned on the phone, LTE was there. Along with me, I saw multiple users who had similar no-LTE problem report they were getting LTE same day.
Click to expand...
Click to collapse
Hi mate
Maqybe here they can help you better , this section is for the exynos model
Thread closed.
Please continue the discussion here: https://forum.xda-developers.com/sprint-galaxy-s7/help/g930u-freedompop-lte-connection-t3619028
Related
I'm posting this as a new thread because of all of the answers that contradict my experience in similar threads. I took a Verizon SCH-I535 set to 'global' to T-Mobile to have a GSM SIM put in. Even the Verizon customer service said that switching to a GSM card would work as the phone is not locked.
I also took an SCH-I545 in and switched SIMs without any problem. The APN data was reset automatically and my old number was ported over to T-Mobile. All was good.
However, when they put the T-Mobile SIM card (and we tried 3 different SIMS) in the SCH-I535, the T-Mobile APN entry showed up, but the T-Mobile network won't recognize the SIM card. Since they had also transferred the number from Verizon to T-Mobile, even returning the Verizon SIM card is useless. The phone can't make or receive calls on either network. I don't think I can get Verizon to reset the number back to Verizon even temporarily since I am a couple days past-due on my bill and VZW won't give you ANY help until you pay past-due amts (won't have the check for a week ).
Any suggestions? I need an exploit to break the "non-existent" SIM lock so I can return the T-Mobile SIM to the phone and have it recognized.
Playa Cat said:
I'm posting this as a new thread because of all of the answers that contradict my experience in similar threads. I took a Verizon SCH-I535 set to 'global' to T-Mobile to have a GSM SIM put in. Even the Verizon customer service said that switching to a GSM card would work as the phone is not locked.
I also took an SCH-I545 in and switched SIMs without any problem. The APN data was reset automatically and my old number was ported over to T-Mobile. All was good.
However, when they put the T-Mobile SIM card (and we tried 3 different SIMS) in the SCH-I535, the T-Mobile APN entry showed up, but the T-Mobile network won't recognize the SIM card. Since they had also transferred the number from Verizon to T-Mobile, even returning the Verizon SIM card is useless. The phone can't make or receive calls on either network. I don't think I can get Verizon to reset the number back to Verizon even temporarily since I am a couple days past-due on my bill and VZW won't give you ANY help until you pay past-due amts (won't have the check for a week ).
Any suggestions? I need an exploit to break the "non-existent" SIM lock so I can return the T-Mobile SIM to the phone and have it recognized.
Click to expand...
Click to collapse
Have you tried changing the apn settings? It may be defaulting to the VZW network
Sent from my Nexus 5
SOLVED
ShapesBlue said:
Have you tried changing the apn settings? It may be defaulting to the VZW network
Sent from my Nexus 5
Click to expand...
Click to collapse
Thanks for the response, but I called T-Mobile's tech services at 611 and (unlike years of dealing with VZW doofs with technical IQs approaching that of a stale Cheez Doodle) immediately got a highly knowledgeable techie. When I was in the store and the SIMs they tried didn't work, I pleaded with them to call tech support, but they insisted that it was the phone's fault since they tried multiple SIMs. Seems that, when T-Mobile (or at least this store) breaks a SIM out of its cardboard holder, but doesn't actually sell it, they simply tape the SIM back to the card and consider it cherry. When I got home and called the techie, he had me read him the SIM id and it turned out it had been tried out before and was still associated with the other cellphone (probably true also with the other "recycled" SIMs they tied. I read him my APN numbers and it turned out that the only problem there was the original name, which should be "T-Mobile" (it was slightly different).
He got the store's number from me, called somebody at the store, told him exactly what to do to get the phone working, and told me to go back within half an hour to get a brand-new unsullied SIM. I edited the APN name, he put the SIM in and - voila!
The onlyl problem I'm having now is that, though I was able to set up my T-Mobile mailbox for my Galaxy 4 with it automatically defaulting to a long-press of key 1 (or dialing 123 and hitting the call button), on the Galaxy III, the mailbox was set up, but a long-press on key 1 calls the non-functioning Verizon voicemail, and there is nothing in the stock system to allow you to edit the quick-dial assignment for button 1 (yes, I removed the Verizon voice-mail app and stuff down at root level). So, I set up button 2 to quick-dial 123 and now button 2 is my long-press voicemail button. Weird - I need to dig a bit more into the innards and find a way to clear the first button assignment - maybe set in build.props???
So, the phone was not at fault and T-Mobile's tech department was a revelation in totally unexpected competence and depth of knowledge (unexpected after 26 years with VZW), but the three people who mucked around with the phone at the retail store are not only proof that we descended from ape-like ancestors, but that many of us are still descending .
Thanks again.
will be on phone with AT&T in the morning or via chat with them. I have no access to my mobile data. no explanation, just stopped working. went into my settings for both SIM cards as I have data on both actually, but SIM 1 is the primary one and designated one. Switching settings made no difference. Had it look for network automatically says it's joined already but it's not. no connection, no internet, no Google now, email, nothing. confirmed with AT&T that my data plan is not messed up and still on my account. Was driving and it was end of night so rebooted phone, did not resolve, going to call tomorrow. (As if I have the time but I missed messages I needed to deal with on my break that came in personal email that can't be accessed at work). any suggestions with APN settings I might be missing or something? This is random and weird. Unless somehow data has an outage but you'd think the rep would have told me that. But this needs to be resolved! Don't know if it's AT&T or a phone setting.Was working fine until this morning! Love the phone! anyone? BTW: I just logged on to my account and have an idea: My SIM 1 is from my Note 3 but my account is reflecting that my device is now showing as unknown, so I wonder if this is what is going on. hmm. I'm still getting phone and text messages though. I guess I'm just going to register my SIM 1 now over too as well. maybe that's the issue. my SIM 2 is fully registered to the Pure XL. I guess I'm going online chat tomorrow again. Also, 4G is not showing up now as an available option under network choice either. So I wonder then if it's an outage issue but it's almost midnight here. Will have to chat tomorrow at work somehow with tech support. It's not the issue though with the SIM card from the Note 3 being the cause because SIM 2 is registered under the Pure XL and has a separate data plan, and that one is not working either when I try to temporarily make SIM 2 the data SIM slot. So it must be an AT&T issue. Will have to wait until the morning.
Sent from my PURE XL using Tapatalk
Well, I have learned it is a twofold issue, but importantly, all CARRIER RELATED, not phone related thank goodness. Phone is perfect
1. AT&T did a roving sweep and discovered that my IMEI on SIM 1 was no longer matching, so it turns out that my using the Note 3 SIM was in fact, an issue. I have since had the SIM re-provisioned with the IMEI for SIM 1 now on the Pure XL.
2. However...it turns out that AT&T in my area is in fact having major data network outage problems and that explains why I was unable to log on yesterday even with my properly provisioned SIM 2. And the network is in fact, STILL OUT. So I am still unable to access mobile data and it has NOTHING to do with the phone. It's AT&T all the way. Right now-the network is down. Okay-fine-that happens-they'll fix it. If you call 611 there's an alert saying that. I know stuff happens. That explains why I was getting the weird readouts yesterday that were only showing 2G and 3G on the network. (and I still wasn't getting any connection to data anyway).
So that's what the issue is. The network has been down though more than a day which is ridiculous. They really need to fix that or pro-rate that on our bills then! I'm unable to access personal email from work and rely on my phone and this is a long stretch of time to be offline so they really need to get on the stick and fix this!
babsk said:
Well, I have learned it is a twofold issue, but importantly, all CARRIER RELATED, not phone related thank goodness. Phone is perfect
1. AT&T did a roving sweep and discovered that my IMEI on SIM 1 was no longer matching, so it turns out that my using the Note 3 SIM was in fact, an issue. I have since had the SIM re-provisioned with the IMEI for SIM 1 now on the Pure XL.
2. However...it turns out that AT&T in my area is in fact having major data network outage problems and that explains why I was unable to log on yesterday even with my properly provisioned SIM 2. And the network is in fact, STILL OUT. So I am still unable to access mobile data and it has NOTHING to do with the phone. It's AT&T all the way. Right now-the network is down. Okay-fine-that happens-they'll fix it. If you call 611 there's an alert saying that. I know stuff happens. That explains why I was getting the weird readouts yesterday that were only showing 2G and 3G on the network. (and I still wasn't getting any connection to data anyway).
So that's what the issue is. The network has been down though more than a day which is ridiculous. They really need to fix that or pro-rate that on our bills then! I'm unable to access personal email from work and rely on my phone and this is a long stretch of time to be offline so they really need to get on the stick and fix this!
Click to expand...
Click to collapse
Fortunately the network is up again by 12 noon. Getting LTE just fine on newly re provisioned SIM 1 card.
Sent from my PURE XL using Tapatalk
Hello. I'm trying to get FreedomPop service on my Nexus 5 I got from Google Play a while back and have been using it mosly with Virgin Mobile, which is a GSM/LTE carrier (Bell's MVNO). I tried going through the FreedomPop's BYOD wizard, put in my IMEI, it told me there was a problem and instructed to call an 1-800 number. I did that, and the rep on the other end seemed to have been able to create an account and activate it. She told me to wait 15 minutes and powercycle the phone. I asked her specifically about a SIM card, and she told me I didn't need anything and that they don't use SIM cards.
I waited 15 minutes, powercycled my phone, but didn't get any service - the phone has the "no sim" icon, all network settings are greyed out because of that. If I got to the testing menu (*#*#4636#*#*), under the phone info the preferred netowork type is LTE/GSM auto (PRL). I tried switching to CDMA, LTE/CDMA auto (RPL), LTE/GSM/CDMA auto (RPL), but as soon as I go back and to phone info, the setting is back on LTE/GSM auto (PRL).
I've searched all over internet and couldn't find an answer about getting service. Most posts are about the other way (FreedomPop's phone to use with GSM carriers like TMo). Any ideas what I'm doing wrong? I wanted to ask on FreedomPop forum, but it seems you have to wait until your new forum account is approved by a moderator to even be able to PM/post/reply.
If anyone could please clarify the whole story behind Nexus 5 on Sprint/MVNO networks, whether SIM/UUIC is/is not required and how to force the phone to switch to CDMA mode, I would be really grateful.
Ok. Looks like the rep that activated the phone was not competent. She told me I didn't need a SIM (UUIC) card, which in fact I did. I got one from Sprint. This was yet another challenge, as if I told them I needed one for Nexus 5, they were saying they don't carry that phone, and don't have SIM cards for it, telling me to go to Best Buy, which wanted to charge me $30 for it. When I told them that I needed one for Galaxy S5, they surely enough gave me exactly what I needed - SIMGLW206R
I plugged in the SIM, and immediately the phone switched to CDMA mode, started displaying proper MEID (14 digit) instead of IMEI (15 digits), allowing to update profile and PRL. I called FreedomPop customer service and gave them the UUIC number, and after several minutes my phone started working on the FreedomPop network!
So I recently bought a Sprint HTC U11 off ebay, and at first it didn't work at all with my T-Mobile SIM, all it showed was a full strength signal with a capital R next to the signal bar. I called Sprint and they confirmed it's unlocked, although they said it may still be tied in some way to the original owners account, which could potentially cause problems.
I managed to get it working on LTE, by going into testing mode (*#*#4636#*#*) and setting the network to CDMA/LTE only, but with this setting I can only use Data, no Calls or Text. It is also has Sprint as the provider instead of T-Mobile, and I can't switch on VoLTE (greyed out in the Testing menu).
I tested it with some of the other settings, but anything that turns on GSM makes it glitch out, connect for only a few seconds to either T-Mobile or U.S Cellular (a provider I automatically roam on where I live), and then disconnect and refuse to reconnect to anything until I switch back to CDMA/LTE and reboot.
Is this a common problem with the Sprint version of this phone? Are there any fixes for it? The phone is currently not rooted or modified in any way, and is running Android 8.0, Software version 2.33.651.10.
Thanks for any help.
Packaroo said:
So I recently bought a Sprint HTC U11 off ebay, and at first it didn't work at all with my T-Mobile SIM, all it showed was a full strength signal with a capital R next to the signal bar. I called Sprint and they confirmed it's unlocked, although they said it may still be tied in some way to the original owners account, which could potentially cause problems.
I managed to get it working on LTE, by going into testing mode (*#*#4636#*#*) and setting the network to CDMA/LTE only, but with this setting I can only use Data, no Calls or Text. It is also has Sprint as the provider instead of T-Mobile, and I can't switch on VoLTE (greyed out in the Testing menu).
I tested it with some of the other settings, but anything that turns on GSM makes it glitch out, connect for only a few seconds to either T-Mobile or U.S Cellular (a provider I automatically roam on where I live), and then disconnect and refuse to reconnect to anything until I switch back to CDMA/LTE and reboot.
Is this a common problem with the Sprint version of this phone? Are there any fixes for it? The phone is currently not rooted or modified in any way, and is running Android 8.0, Software version 2.33.651.10.
Thanks for any help.
Click to expand...
Click to collapse
Do the following on the thread and everything will work.
https://forum.xda-developers.com/u11/how-to/convert-sprint-branded-u11-to-unlocked-t3664154
First post but super frustrated with AT&T. Just moved over five lines over from T-mo (only with them 5 mos. due to signal issues). Unlocked all phones and ported 5 lines over. All lines have 5g except mine. When I called advanced tech support they ran my IMEI, sent signals to the phone and then told me some unlocked phones just don't transfer well to their network. What? I then called Samsung and was told the IMEI that I was giving them for my S21+ was a Verizon phone! Only problem is I've never been with Verizon and the phone in questions was received from a T-mo store on a trade-in back in July!
When I originally was activated with AT&T a couple of weeks ago, the only AT&T network I was connecting to was HSPA+. I did a network reset and reluctantly a factory reset but it didn't change the network setting. I have a Verizon work phone that I swapped out the SIM, hoping it would work. When I switched SIMs back, it now is registering on an LTE network for AT&T. It is odd that when I go into my Settings>Connections>Mobile networks, I don't have a choice of to choose 2G, 3G,4G, or 5G like most of the YouTube videos have. Model is SM-G996U1.
Part of the problem and I think this was an issue with T-mo is that all other lines are identified on the phone account with their respective phones. My number shows up as an "unknown device" associated with it. Consequently, I can't utilize Visual Voicemail either.
Just to foreclose things, there is great 5g in my area and all of the other phones are currently showing 5g reception.
Any help would be appreciated. Thank you.