Ok so I am currently staying in Russia. And do recently I bought an Hox+ from eBay and it was shipped here. Now the guy never had a problem with it because it is newly bought. So it was shipped to me in the condition he sent it. Now I bought a factory unlock key and it is in my email.
So I went and cut my normal SIM card into a micro SIM card and put it in the phone but even when I restart the phone it just says No SIM Card. Not as an error I suppose.
I tried using a very old ATT SIM I had (converted to Micro SIM) but the phone didn't read it either. So I don't know what the problem is. My old phone reads my newly cut micro SIM but my phone doesn't. And I am thinking maybe because the att SIM is so many years old the phone won't see it, and maybe the phone won't see the Russian SIM card either, so my last option I suppose it to get a proper micro SIM from MTS.
What are your ideas? Also can I make the SIM unlock code show up on the screen using a secret code? You know like when people do that global phone code or *#06# code? My phone was also bootloader unlocked, relocked and os was restored too.
Serilei said:
Ok so I am currently staying in Russia. And do recently I bought an Hox+ from eBay and it was shipped here. Now the guy never had a problem with it because it is newly bought. So it was shipped to me in the condition he sent it. Now I bought a factory unlock key and it is in my email.
So I went and cut my normal SIM card into a micro SIM card and put it in the phone but even when I restart the phone it just says No SIM Card. Not as an error I suppose.
I tried using a very old ATT SIM I had (converted to Micro SIM) but the phone didn't read it either. So I don't know what the problem is. My old phone reads my newly cut micro SIM but my phone doesn't. And I am thinking maybe because the att SIM is so many years old the phone won't see it, and maybe the phone won't see the Russian SIM card either, so my last option I suppose it to get a proper micro SIM from MTS.
What are your ideas? Also can I make the SIM unlock code show up on the screen using a secret code? You know like when people do that global phone code or *#06# code? My phone was also bootloader unlocked, relocked and os was restored too.
Click to expand...
Click to collapse
You're in the wrong forum my friend, this is the One XL forum.
Hey, I've bought an S8+ from Germany. I have to use 5 minutes a SIM from Europe, but I have none. I sent an email to Samsung, but customer service told me that it would take 1-2 weeks. I saw that it is an app to region unlock te S7. It would be hard to make it for the S8?
Thanks in advance!
If you're still in Germany, why don't you just walk to a electronic/Samsung store
and borrow a SIM card from an employee and do the 5 minutes voice call, just a thought!
Mine is being done by the store that I've bought it from since I'm in Canada!
I have the same problem but unfortunately I got back to my country and have not that option like samteeee suggested. I got decision to fly back to Europe and try to make everything to unlock my new s8+. I tried to ask help from Samsung in Poland, UK and Germany but they can not able to help me. I really disappointed of this situation but there is only one solution for me is go back to Europe.
---------- Post added at 01:07 PM ---------- Previous post was at 12:55 PM ----------
Me 09:04:06
I bought Samsung galaxy s8+ SM-G955F in Poland. I did 6 minutes phone call with local carrier sim card to do region unlock for other carriers sim cards. Unfortunately, when she came back to my country and fitted into the phone local sim card I received pin code request. So I tried to fit in another sim cards form different local carriers an it was the same message. Then I tried to type in PIN code of my sim card, that is exactly known, and it was not take effect. Now phone is asking PUK code. But that sim card works perfect with Samsung galaxy s7 edge without any pin or puk requests.
Samsung 09:04:08
Welcome to Samsung Support. Please allow me a moment to read through your enquiry.
Hi there Leonid, thanks for getting in touch with us today!
I can see through reading through your query that this is an issue you would need to contact your service provider about.
Is there anything else I can help you with at all today?
Me 09:07:56
But I tried many others sim cards form other carriers and it was the same problem.
When we fitted in UK O3 sim card it works without pin or puk requests.
Samsung 09:10:00
Ok, bear with me a second
Me 09:10:15
ok, thank you
Samsung 09:10:33
So, does the device work with a UK sim card in the UK?
Me 09:12:47
Device worked with UK sim card in my country. My father was here couple of days (he is UK citizen), and we tried he's sim card.
Samsung 09:16:34
Ok, some UK networks have corresponding carrier networks in various countries so you can use your device while travelling abroad without the need to change SIM cards. I think that may have been why your fathers SIM card worked. Can I ask where you bought the device from? was it bought from a Samsung retailer, or from a network carrier?
Me 09:18:39
I bought it in Poland, Euro Net in Gliwice. and I have all documents confirming phone purchase.
Samsung 09:20:11
And is Euro net a network provider? Like O2 or Vodafone in the UK
Me 09:21:56
No it is not network provider. At the phone box was a warning "European sim card only". I did more than 6 min phone call with local carrier sim card to do region unlock. unfortunately it was not take effect.
Samsung 09:22:40
So you rang a phone box in Poland from your mobile for 6 minutes?
Me 09:23:28
Exactly right, sir.
Samsung 09:23:41
Ok, that is why your device isn't region unlocked
You should of been advised to make a 5 minute phone call to another mobile device, ringing a landline would not activate the region unlock
Me 09:24:16
How can I fix this problem?
Samsung 09:24:36
did you see my previous message there Leonid?
Me 09:25:33
Yes, but now in my country I have not polish sim card or other European sim card to do it
Is there is another solution to unlock the phone?
I heard that Samsung may give me unlock code. I have all purchase documents.
Samsung 09:29:55
It's not guaranteed to work, but you could try using a SIM card you know works like a UK O2 SIM, like your fathers, and make a 6 minute call with that to another EU mobile device. That may work, but I couldnt guarantee it. We do not have those codes to give out, the locks are put on devices by network carriers themselves
Me 09:32:17
If I came back to Poland I be able to unlock the phone?
Samsung 09:33:23
That is actually the most obvious solution to your problem... I just didn't want to suggest it straight of the bat, as travelling across Europe seemed a little extreme
But a 6 minute phone call to another EU mobile device in Poland should solve your problem. But it must be an EU registered phone, with an EU network provider
Me 09:37:39
Would you be so kind to ask some one else about how to fix that problem? As you said travelling to Europe is not so good solution. And I do not know where I can reach EU registered sim card here.
But thank you anyway.
Samsung 09:39:01
I already asked 6 colleagues. The General consensus was either getting a sim on the same network as your father and just using that, the solution I suggested earlier, or going back to Poland
But other than that trying your local network providers and see if any of them could help with your issue
Me 09:41:00
Ok, thank you so much.
Samsung 09:41:42
Thank you, you enjoy the rest of your day, and I hope someone can help you locally... Just to make you aware, you have come through to Samsung UK
Perhaps contacting Samsung in your region may offer help, they would have a better understanding of network carriers in your region
Me 09:43:06
I will try contact them. Have a nice day.
Solpadein said:
I have the same problem but unfortunately I got back to my country and have not that option like samteeee suggested. I got decision to fly back to Europe and try to make everything to unlock my new s8+. I tried to ask help from Samsung in Poland, UK and Germany but they can not able to help me. I really disappointed of this situation but there is only one solution for me is go back to Europe.
---------- Post added at 01:07 PM ---------- Previous post was at 12:55 PM ----------
Me 09:04:06
I bought Samsung galaxy s8+ SM-G955F in Poland. I did 6 minutes phone call with local carrier sim card to do region unlock for other carriers sim cards. Unfortunately, when she came back to my country and fitted into the phone local sim card I received pin code request. So I tried to fit in another sim cards form different local carriers an it was the same message. Then I tried to type in PIN code of my sim card, that is exactly known, and it was not take effect. Now phone is asking PUK code. But that sim card works perfect with Samsung galaxy s7 edge without any pin or puk requests.
Samsung 09:04:08
Welcome to Samsung Support. Please allow me a moment to read through your enquiry.
Hi there Leonid, thanks for getting in touch with us today!
I can see through reading through your query that this is an issue you would need to contact your service provider about.
Is there anything else I can help you with at all today?
Me 09:07:56
But I tried many others sim cards form other carriers and it was the same problem.
When we fitted in UK O3 sim card it works without pin or puk requests.
Samsung 09:10:00
Ok, bear with me a second
Me 09:10:15
ok, thank you
Samsung 09:10:33
So, does the device work with a UK sim card in the UK?
Me 09:12:47
Device worked with UK sim card in my country. My father was here couple of days (he is UK citizen), and we tried he's sim card.
Samsung 09:16:34
Ok, some UK networks have corresponding carrier networks in various countries so you can use your device while travelling abroad without the need to change SIM cards. I think that may have been why your fathers SIM card worked. Can I ask where you bought the device from? was it bought from a Samsung retailer, or from a network carrier?
Me 09:18:39
I bought it in Poland, Euro Net in Gliwice. and I have all documents confirming phone purchase.
Samsung 09:20:11
And is Euro net a network provider? Like O2 or Vodafone in the UK
Me 09:21:56
No it is not network provider. At the phone box was a warning "European sim card only". I did more than 6 min phone call with local carrier sim card to do region unlock. unfortunately it was not take effect.
Samsung 09:22:40
So you rang a phone box in Poland from your mobile for 6 minutes?
Me 09:23:28
Exactly right, sir.
Samsung 09:23:41
Ok, that is why your device isn't region unlocked
You should of been advised to make a 5 minute phone call to another mobile device, ringing a landline would not activate the region unlock
Me 09:24:16
How can I fix this problem?
Samsung 09:24:36
did you see my previous message there Leonid?
Me 09:25:33
Yes, but now in my country I have not polish sim card or other European sim card to do it
Is there is another solution to unlock the phone?
I heard that Samsung may give me unlock code. I have all purchase documents.
Samsung 09:29:55
It's not guaranteed to work, but you could try using a SIM card you know works like a UK O2 SIM, like your fathers, and make a 6 minute call with that to another EU mobile device. That may work, but I couldnt guarantee it. We do not have those codes to give out, the locks are put on devices by network carriers themselves
Me 09:32:17
If I came back to Poland I be able to unlock the phone?
Samsung 09:33:23
That is actually the most obvious solution to your problem... I just didn't want to suggest it straight of the bat, as travelling across Europe seemed a little extreme
But a 6 minute phone call to another EU mobile device in Poland should solve your problem. But it must be an EU registered phone, with an EU network provider
Me 09:37:39
Would you be so kind to ask some one else about how to fix that problem? As you said travelling to Europe is not so good solution. And I do not know where I can reach EU registered sim card here.
But thank you anyway.
Samsung 09:39:01
I already asked 6 colleagues. The General consensus was either getting a sim on the same network as your father and just using that, the solution I suggested earlier, or going back to Poland
But other than that trying your local network providers and see if any of them could help with your issue
Me 09:41:00
Ok, thank you so much.
Samsung 09:41:42
Thank you, you enjoy the rest of your day, and I hope someone can help you locally... Just to make you aware, you have come through to Samsung UK
Perhaps contacting Samsung in your region may offer help, they would have a better understanding of network carriers in your region
Me 09:43:06
I will try contact them. Have a nice day.
Click to expand...
Click to collapse
I had already this problem with an Samsung J7, and I had to send an email to h[email protected]. They ask for the IMEI, SM, Model, Country you live and carrier you want to use it. They take around 2 weeks. Yesterday I talked with online chat service, and they asked me for the same information, and an invoice from Amazon.de. The thing is that I don't want to wait for 2 weeks T_T. There is an app for S7 that can release the region lock, but there is no new updates about it
It is really sad, the phone is not so cheap I paid for it 1100 USD and can not understand why there is such a big problem for samsung to give me unlock code even more I did what is written on box side under warning sticker I mean 5 min phone call for unlock but it is not take effect. Samsung screwed me up and I can't do nothing with this only get back to Europe and pray that phone will be unlocked with another local sim.
No one knows any solution?
I had the same issue before with my S7 Edge and i had to get a prepaid EU sim on ebay and place a 5 mins call to unlock it.
BTW, I got my Netherlands version S8+ from nevermsrp and it's not region locked. Put my TMO sim in and it works right out of the sealed box. It doesn't even have the EU region lock warning label on the box.
I bought it on amazon.de and it's shipping. I'm talking with some other people in the same situation and the problem is that Amazon gives you a 30 days for returns, so we need to make sure Samsung will provide the codes, otherwise we need to send them back and ask for a refund.
Does Samsung always send the codes and it's just a matter of time?
Anyone tried lycamobile to unlock the region lock? I bought 2 s8+ today from the official Samsung store in frankfurt germany.
*They asked me if want to unlock your phone and i was in hurry so i had to go catch other stuff.
i didn't open the phones yet!
I never used or had a phone which is region locked
Another story.
I was talking to the guy who works at the store and i asked him about the blue,grey, red tints issue if it's true or not and he confirmed that the problem is present due curved screen and different viewing angles of the phone and he simply said - you can change the colours from adaptive display to manual colours and see what is the best for you.. i know i am a fool i bought the phone knowing that this phone has a (manufacturer defects) i had no other options
Sent from my SM-N910G using Tapatalk
I have the same issue ive bought S8+ in poland only to feel like i was robbed by Samsung. Im new to convert to Samsung from 10 years with iPhone however my boasting about Samsung is now a feeling of egg on my face. Ive been robbed by Samsung as i live in Australia and im now forced to buy another phone because i travel around the world for work. Samsung you're a bunch of crooks to treat fully paying customers like this im so disappointed.
If you are willing to pay, http://www.cellunlocker.net/ can unlock it for you. Might be faster than two weeks :/
lol theres a big sticker on the side of the box...can hardly be a surprise. Get 2 cheap sims and call it.
Region lock
For anyone who wants to know because they still ship them with the regionlock: I heard from my provider it is because the US model is cheaper and the device doesn't meet the EU quality requirment standards. In order to prevent the US version of the device being shipped of to EU for cheap they put a region lock on some devices. You must use your phone for about an hour or so send a few text messages, use internet and stuff. I got notified it ISN'T a PERMANET lock. Just use the device in the EU for a while when you buy it. :good:
When i was in egypt i saw the galaxy s8+ and decided i want to buy it right away. I have to say i live in Switzerland else. I went into a shop and we started talking and he explained to me its stupid to buy the s8 in egypt if i live in Switzerland. Electronics shipped to egypt are not produced with as tight tolerances like the ones shipped to Switzerland/Europe. I was somehow perplexed and asked other retailers if this is true and ALL of them told me yes.
Gesendet von iPhone mit Tapatalk
Amar.B said:
Anyone tried lycamobile to unlock the region lock? I bought 2 s8+ today from the official Samsung store in frankfurt germany.
*They asked me if want to unlock your phone and i was in hurry so i had to go catch other stuff.
i didn't open the phones yet!
I never used or had a phone which is region locked
Another story.
I was talking to the guy who works at the store and i asked him about the blue,grey, red tints issue if it's true or not and he confirmed that the problem is present due curved screen and different viewing angles of the phone and he simply said - you can change the colours from adaptive display to manual colours and see what is the best for you.. i know i am a fool i bought the phone knowing that this phone has a (manufacturer defects) i had no other options
Sent from my SM-N910G using Tapatalk
Click to expand...
Click to collapse
Yes you can unlock the region lock with Lyca SIM i did it once for my s7 edge brought in UK. And used a five minute call using my Lyca UK SIM from India
SK Chowadry said:
Yes you can unlock the region lock with Lyca SIM i did it once for my s7 edge brought in UK. And used a five minute call using my Lyca UK SIM from India
Click to expand...
Click to collapse
I already did it 2 month ago lol anyways thank you for your reply
Sent from my SM-G955F using Tapatalk
Anyone with any solution? Got the same problem here, bought a SM-G950F in Swiss and made the 5min call to another swiss cellphone. When I arrived in Brazil, found that any of my local SIM work and it keep asking me the (now) PUK code.
I've already searched the whole internet and no one have any solution. Only those not-so-safe unlock sites. (can it be trustworthy?)
Riechard said:
Anyone with any solution? Got the same problem here, bought a SM-G950F in Swiss and made the 5min call to another swiss cellphone. When I arrived in Brazil, found that any of my local SIM work and it keep asking me the (now) PUK code.
I've already searched the whole internet and no one have any solution. Only those not-so-safe unlock sites. (can it be trustworthy?)
Click to expand...
Click to collapse
A "PUK"-code is SIM related: you must fill in this code, after 10x entering the WRONG SIM-password=code
The PUK-code is/was provided together with your SIM; call customer service of your provider...
henklbr said:
A "PUK"-code is SIM related: you must fill in this code, after 10x entering the WRONG SIM-password=code
The PUK-code is/was provided together with your SIM; call customer service of your provider...
Click to expand...
Click to collapse
That's what i got wrong...
I've already did it, i wrote down the SIM related PIN/PUK, it says the network request was unsuccessful and blocked the PIN, now it only asks for PUK of the NETWORK, already call the carrier, Samsung Brazil, Samsung Schweiss, none of them can help me!
kieboy said:
If you are willing to pay, http://www.cellunlocker.net/ can unlock it for you. Might be faster than two weeks :/
Click to expand...
Click to collapse
Hi, Im in Argentina.... I sent all the info to SAM Germany last Friday... Im a little impatient here...
is this site to unlock trustful?
any other experience with the answer times with SAM Germany?
I bought a oneplus 7 pro from someone through offerup
i had an old samsung j7 that had dual sim functionality that i need for work and productivity so when it came time for an upgrade i bought the oneplus as it was advertised as a dual sim phone by the guy who sold it to me.
at the time of purchase, i just opened the settings and saw that it had two sim settings (sim 1 and sim2) and i naturally assumed that it was a dual sim phone.
i also plugged my att sim and figured that it is unlocked. i also did a factory reset and there was no branding for any carrier when i started the device.
therefore i just assumed that this is the unlocked dual sim version.
however, once i got home and tried to put the two sim cards in it and i quickly realized that the sim tray can only fit one sim.
when i called oneplus support about this, they said the phone is designed as single sim and that it was a tmobile phone and thats about all the info they gave me.
i went to tmobile store and they confirmed the phone is unlocked and paid off but they wouldnt help
me any further with the dual sim functionality.
upon quick google search i found a dual sim tray for the phone and ordered it. it is arriving today. I am thinking that all i have to do is just install the new dual sim tray and have dual sims working.
however now that I am looking at the settings more clearly i see that the imei for both sim slot settings are the same.
i checked the firmware on the phone and it seems that guy who sold it to me installed the nonbranded firmware but i am not sure if it is still the tmobile branded firmware. Does the Tmobile firmware startup with the Tmobile logo? how can i know i am running the latest international firmware ?
are the imei numbers the same because it is still on the tmobile firmware?
the build number it reads is 9.5.11.GM21AA
Also, if i pop the two tmobile sims in it, will the device be blacklisted simce they both will have the same imei?
asofan said:
I bought a oneplus 7 pro from someone through offerup
i had an old samsung j7 that had dual sim functionality that i need for work and productivity so when it came time for an upgrade i bought the oneplus as it was advertised as a dual sim phone by the guy who sold it to me.
at the time of purchase, i just opened the settings and saw that it had two sim settings (sim 1 and sim2) and i naturally assumed that it was a dual sim phone.
i also plugged my att sim and figured that it is unlocked. i also did a factory reset and there was no branding for any carrier when i started the device.
therefore i just assumed that this is the unlocked dual sim version.
however, once i got home and tried to put the two sim cards in it and i quickly realized that the sim tray can only fit one sim.
when i called oneplus support about this, they said the phone is designed as single sim and that it was a tmobile phone and thats about all the info they gave me.
i went to tmobile store and they confirmed the phone is unlocked and paid off but they wouldnt help
me any further with the dual sim functionality.
upon quick google search i found a dual sim tray for the phone and ordered it. it is arriving today. I am thinking that all i have to do is just install the new dual sim tray and have dual sims working.
however now that I am looking at the settings more clearly i see that the imei for both sim slot settings are the same.
i checked the firmware on the phone and it seems that guy who sold it to me installed the nonbranded firmware but i am not sure if it is still the tmobile branded firmware. Does the Tmobile firmware startup with the Tmobile logo? how can i know i am running the latest international firmware ?
are the imei numbers the same because it is still on the tmobile firmware?
the build number it reads is 9.5.11.GM21AA
Also, if i pop the two tmobile sims in it, will the device be blacklisted simce they both will have the same imei?
Click to expand...
Click to collapse
You are running international firmware.
The software is strange and just like the 6T it reports only one IMEID.
If you put in two SIMS they will have different IMEID.
Look in the forums for threads on T-Mobile converted to dual sim.
Thank you for the quick reply. The dual sim trey will arrive today so I will try it and report back.
Thank you.
asofan said:
Thank you for the quick reply. The dual sim trey will arrive today so I will try it and report back.
Thank you.
Click to expand...
Click to collapse
Did the dual SIM tray worked for you? I am planning to do the same for OnePlus 7T..
tech_head said:
You are running international firmware.
The software is strange and just like the 6T it reports only one IMEID.
If you put in two SIMS they will have different IMEID.
Look in the forums for threads on T-Mobile converted to dual sim.
Click to expand...
Click to collapse
If he is running a T-Mobile op7 that has been converted to International then he only has one IMEI. That same IMEI can be used in both Sim slots but you were wanting to be careful if you're using the same provider for example and an mvno that is on T-Mobile and then a second Sim that is also on T-Mobile although T-Mobile is one of the few that is pretty relaxed about duplicates. If you're on something like AT&T you'll want to pay a lot more attention.
If you are using two completely different Networks then you should not have an issue.
I know this works because I am using a T-Mobile version that was converted to International myself with a dual SIM tray.
If when the phone boots up you see that T-Mobile logo then you were still on the T-Mobile software. On the international version you'll see a little Android droid logo at the bottom and a OnePlus logo.
famewolf said:
If he is running a T-Mobile op7 that has been converted to International then he only has one IMEI. That same IMEI can be used in both Sim slots but you were wanting to be careful if you're using the same provider for example and an mvno that is on T-Mobile and then a second Sim that is also on T-Mobile although T-Mobile is one of the few that is pretty relaxed about duplicates. If you're on something like AT&T you'll want to pay a lot more attention.
If you are using two completely different Networks then you should not have an issue.
I know this works because I am using a T-Mobile version that was converted to International myself with a dual SIM tray.
If when the phone boots up you see that T-Mobile logo then you were still on the T-Mobile software. On the international version you'll see a little Android droid logo at the bottom and a OnePlus logo.
Click to expand...
Click to collapse
Hi,
New around here...
Any idea on how to unlock a T-mobile locked One Plus 7 Pro?
T-Mobile says I don't qualify for unlocking as I'm the 3rd owner and not having a T-Mobile account and SIM.
Any advice on this would be greatly appreciated as I'm going to inEurope for a while and need to insert local SIM cards for better rates.
Many thanks
Cris