bought phone from becetech wont update firmware - Galaxy S6 Q&A, Help & Troubleshooting

im sorry if this is in the wrong section but ,ok so i bought an open box galaxy s6 from becetech online and it would not let me update the firmware past 5.1.1 which made me a bit suss, downloaded root checker app and it came too me rooted. apart from not being able to update the firmware past 5.1.1 as far as im aware the phone has no issues and works perfectly fine. i downloaded the *samsung* phone info app, in general under manufacturer it says Samsung/verizon so im assuming that is part of the reason they rooted the phone as it needed to be unlocked from verizon to be refurbished? so what i want to know is how do i find out exactly what becetech have done to the phone and is there an easy way for me to update the firmware to nougat or at least marshmallow without stuffing the phone, like i said the phones running fine its just really bugging me not being to update. obviously im not able to work it out myself but i can follow instructions so any help from someone would be greatly appreciated so thank you in advance.

Benno81 said:
im sorry if this is in the wrong section but ,ok so i bought an open box galaxy s6 from becetech online and it would not let me update the firmware past 5.1.1 which made me a bit suss, downloaded root checker app and it came too me rooted. apart from not being able to update the firmware past 5.1.1 as far as im aware the phone has no issues and works perfectly fine. i downloaded the *samsung* phone info app, in general under manufacturer it says Samsung/verizon so im assuming that is part of the reason they rooted the phone as it needed to be unlocked from verizon to be refurbished? so what i want to know is how do i find out exactly what becetech have done to the phone and is there an easy way for me to update the firmware to nougat or at least marshmallow without stuffing the phone, like i said the phones running fine its just really bugging me not being to update. obviously im not able to work it out myself but i can follow instructions so any help from someone would be greatly appreciated so thank you in advance.
Click to expand...
Click to collapse
Could someone with a bit more knowledge please tell me if the reason I can't update the firmware is because the firmware csc is TGY when I'm in Australia or just because it's rooted or what? I'm getting no answers from the company who I bought it off

Benno81 said:
Could someone with a bit more knowledge please tell me if the reason I can't update the firmware is because the firmware csc is TGY when I'm in Australia or just because it's rooted or what? I'm getting no answers from the company who I bought it off
Click to expand...
Click to collapse
Are you trying to update via the phone update feature? If so this won't work as rooting disabled the ability Update using ota

First I tried OTA then downloaded samsung smart switch and gave that a go both no good. What I want to know is, if they had to root the phone to refurbish it will it brick it if I try to update? Won't it reset all the company I bought it off has done to it to refurbish it? Which I'm guessing is quite a process as when I look at the open source licenses there's a long list of files that have been changed. It just sucks that it's locked to a three year old version of the firmware that I'm worried apps will start to stop supporting in the near future? Apart from that I can not fault the phone there's been no problems, maybe I'm asking a bit much for a $400 phone?

Benno81 said:
First I tried OTA then downloaded samsung smart switch and gave that a go both no good. What I want to know is, if they had to root the phone to refurbish it will it brick it if I try to update? Won't it reset all the company I bought it off has done to it to refurbish it? Which I'm guessing is quite a process as when I look at the open source licenses there's a long list of files that have been changed. It just sucks that it's locked to a three year old version of the firmware that I'm worried apps will start to stop supporting in the near future? Apart from that I can not fault the phone there's been no problems, maybe I'm asking a bit much for a $400 phone?
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Click to collapse
From what I can tell you have a g920v variant if the phone Shows Verizon but the sure fire way to know what variant you have is turn the phone off once off hold home-power-volume down, this will take you to download mode but should tell you your variant. You don't need to root a phone to refurbish It, you can flash Stock firmwares via Odin. I really don't know why they would have Rooted It tbh, you'd need to contact them, but I know for sure you can manually download the latest Verizon firmware and the phone should work. Maybe they Rooted it as part of making it network unlocked, o really can't say

Ok I tried that and a bright blue screen came up warning about custom OS then press up volume for download and down volume for reset? I just pressed down as there was no other info on the screen but it does say it's a sm-g920v in the settings as well as the root checker app. Another thing was I did ring samsung support gave them the serial number and IMEI and they said an authorized modification had been done on the phone but could offer no other support as it wasn't an Australian phone. I'll keep trying to get some info out of the company I bought it off and try to sort it out thanks for your help :good:

Related

Getting new S6, confused if root/ROMable?

So... I'm about to get a new S6 for Verizon. There's pretty limited info in this thread, but a lot of it seems like a new S6(as of 10/01/2015) isn't rootable/ROMable because of the most recent OTA that I would assume would be on a phone bought now. Is that correct? If not can someone point me to threads that show how to root and get a custom recovery on?
Thanks,
Craig
Correct. You will not be able to root the new s6 unfortunately. You can likely buy one on swappa that hasn't been updated and is running fireflash or whatever.
Sent from my SM-G925V using XDA Free mobile app
.....unless you get lucky and get a phone with OC3 or OE2. Verizon just sent me a replacement S6 (was having major BT issues) and I got lucky enough to get one on OC3. S6 + OE2 + root + greenify = me happy :laugh:
Software out-of-the-box
csh8428 said:
So... I'm about to get a new S6 for Verizon. There's pretty limited info in this thread, but a lot of it seems like a new S6(as of 10/01/2015) isn't rootable/ROMable because of the most recent OTA that I would assume would be on a phone bought now. Is that correct? If not can someone point me to threads that show how to root and get a custom recovery on?
Thanks,
Craig
Click to expand...
Click to collapse
Were you able to get a new S6 from Verizon with either OC3 or OE2, if so which one? I am interested in getting it too, but it's a no go if root is not possible.
NSRacer said:
.....unless you get lucky and get a phone with OC3 or OE2. Verizon just sent me a replacement S6 (was having major BT issues) and I got lucky enough to get one on OC3. S6 + OE2 + root + greenify = me happy :laugh:
Click to expand...
Click to collapse
I'm worried that if I get a new S6 from verizon it will auto-update to 5.1.1 OG5 during the initial setup wizard/process. Can you explain how you stopped yours from updating to OE2 and OG5? Thanks in advance
The device won't auto-update itself without consent from the user. My replacement came with OC3, so I pulled down OE2 (from the web) and pushed that to the phone using ODIN. Once that was done, I applied root which prevents the phone from receiving OTA updates.
NSRacer said:
The device won't auto-update itself without consent from the user. My replacement came with OC3, so I pulled down OE2 (from the web) and pushed that to the phone using ODIN. Once that was done, I applied root which prevents the phone from receiving OTA updates.
Click to expand...
Click to collapse
Thanks for the info! I went in to a verizon the other day and their answers were all over the place; it's amazing how they know so little about the devices they spend all day selling, servicing. They tried to tell me that a mandatory update came out Friday "for all verizon android phones" and the play store wouldn't work if it wasn't updated to it (though they told me also that the user has no choice to reject updates - lol)
NSRacer said:
The device won't auto-update itself without consent from the user. My replacement came with OC3, so I pulled down OE2 (from the web) and pushed that to the phone using ODIN. Once that was done, I applied root which prevents the phone from receiving OTA updates.
Click to expand...
Click to collapse
I got my s6 from someone on swappa and for some reason, once I first booted and was doing initial setup, the phone automatically rebooted into update mode. As soon as it was back up and running, the build version was too new to root and the bootloader version had been updated too. I don't know why it did this for me, I was really tempted to hard reboot while it was in update mode to prevent it because I really wanted to root, but I was even more worried about bricking the phone. I figure maybe the guy who sold it to me had already downloaded the update but did not run it, and after doing a factory reset maybe the phone was somehow set to auto-execute the update...

Help please. Update rooted flex2 with old software vers

My Flex2 is LS996ZV4, i bought it in Cuba. It never got any OTA update since i rooted it very early and the software update notification didnt showed up there. Im living now in Peru and the notification does show up (by the way it can be seen in the screenshot), but... the update does not work because the phone is rooted and i find no way to unroot it due to its old software version(V4). Im in some kind of a loophole here
In the mean time, my phone overheat and lags like crazy! And i've been using it like this for almost a year now...
I asked this before, and i got no response, guess is not something easy to do.
Thanks in advance. Any tips will be higly appreciated.
Do some search in the forum and you will find similar threads about this issue for H950 or other variants check if it applies to your model or try it on your own if it works good then you are fine if it doesnt you will have to wait for professional support by other members who have exp with this device
Thanks for the tip @yeyoo. Im starting to believe there is no solution at hand...
I have searched... and almost every advice i read implies going back flashing the stock image and unrooting. But i cant do It because i cant find an image of this old software vers.(v4) to download.
I think you dont need the same version you have you can flash higher version kdz easily and it will remove root automaticly or you can try to update through lg mobile support tool on a pc

Help with downgrade?

What i have: a brand new carrier unlocked samsung galaxy s7 sm-g930w8 - came with 7.0
What Id love to do: downgrade to 6.0.1 official touchwiz rom but rooted
What im reading: that the security patch is from february of 2018, which means the bootloader is too new, which means downgrading using odin wont work ( https://www.sammobile.com/forum/threads/36282-Does-Region-Matter )
... so what can i do? i bought this phone with the sole intention of downgrading, as ive seen that it is possible for that phone model (s7) in general
i hate the look of the newer OS. They took the touchwiz out of touchwiz which i loved, although mine is a rare opinion. I want the operation and exact feel of 6.0. the menus are simpler, the notifications area isnt completely stripped of features differing from total stock android. i hate having to pull down twice to see everything. I just really want that older look and feel, but all around, not just a theme.
is there anything i can do to either downgrade or fool the bootloader into letting me carry this out? is this a true limitation, or si that info i found false/old? and if I can downgrade, which build version should I use?
ive been looking here for versions
https://samsung-firmware.org/model/SM-G930W8/ but im not sure which region to go with, or if i can technically use any region
sammobile doesnt list that version anymore at all ( https://www.sammobile.com/firmwares/galaxy-s7/SM-G930W8/ )
https://mobiletech360.co/samsung-galaxy-s7-sm-g930w8-stock-firmware-rom-android-6-0-1-marshmallow/ there are a number of options here but unsure of the different numbers/builds. or if since its carrier unlocked, i could pick any?
I know most will think im silly for wanting to downgrade or caring that much about appearance, but silliness aside... is this even possible??
a while ago, i purchased an s5 mini, and downgraded that with no issues at all.... but its honestly been so long and i cant for the life of me remember the steps i took or if i needed to care about region codes or other numbers. but it did sucessfully work.... it was really built unwell/cheap, but it did work.... its also slower than my captivate glide which is still my current phone, until/if i can get this s7 working the way i desire.
any help and guidance is appreciated. If it is needed, ill be using it with a Koodo mobile sim.
well it is too new if its from DRAG or so onwards (those with U2/S2 in the file name) so no dice, you're stuck with 7.0 unless you want to upgrade to oreo. (and 7.0 firmwares prior to DRAG cant be downgraded to either, not that theres much point doing that)
btw this is the wrong forum to post this in
teddytsen said:
well it is too new if its from DRAG or so onwards (those with U2/S2 in the file name) so no dice, you're stuck with 7.0 unless you want to upgrade to oreo. (and 7.0 firmwares prior to DRAG cant be downgraded to either, not that theres much point doing that)
btw this is the wrong forum to post this in
Click to expand...
Click to collapse
But this is the forum about s7? I'm wanting to modify an s7?
Which part of the file name are you referring to? Which file?
I would have thought all s7's are made at the same time, and so released with the same overall software, but it all seems so complex now. I've seen s7's running 6.0.1 stock so in my mind it seems they should all be able to...
Not sure what you're referring to with drag either? Does that stand for something?
I'm really hoping this can work somehow, its the last flagship before the edge models which was why I got it, and I love Samsung software up until 7 and 8.
My mom has an s7 as well, not rooted or anything that's too complex for her, but she did the upgrade to 8 and it's still got all the same gross appearance factors that I don't like about version 7. I got excited when her phone wanted to upgrade, maybe they had fixed some of the grossness. But, nope. Wish they had included an option even for stock based or touchwiz based appearance and menus.
Sent from my [device_name] using XDA-Developers Legacy app
Pawprints1986 said:
But this is the forum about s7? I'm wanting to modify an s7?
Which part of the file name are you referring to? Which file?
I would have thought all s7's are made at the same time, and so released with the same overall software, but it all seems so complex now. I've seen s7's running 6.0.1 stock so in my mind it seems they should all be able to...
Not sure what you're referring to with drag either? Does that stand for something?
I'm really hoping this can work somehow, its the last flagship before the edge models which was why I got it, and I love Samsung software up until 7 and 8.
My mom has an s7 as well, not rooted or anything that's too complex for her, but she did the upgrade to 8 and it's still got all the same gross appearance factors that I don't like about version 7. I got excited when her phone wanted to upgrade, maybe they had fixed some of the grossness. But, nope. Wish they had included an option even for stock based or touchwiz based appearance and menus.
Click to expand...
Click to collapse
go into about phone and tell me the last 6 characters of your build number
(i was referring to the PDA file in a stock firmware zip)
(Also i meant this should be in Q&A section)
Hello,
I can understand you and also understand what you want but Samsung installed a downgrade lock in their bootloader in early 2018,
if you installed this version you can't go back to an older version, I think that was in February.
You can go back from a 6.2018 version to a 4.2018 version for example but not to a 1.2018 version!
If you have a version of for example 12.2017, you can also go back to a version of 2016, so you can also go back to Android 6.01,
if not you only have the last versions of Android 7 or update to Oreo.
I hope I could help.
teddytsen said:
go into about phone and tell me the last 6 characters of your build number
(i was referring to the PDA file in a stock firmware zip)
(Also i meant this should be in Q&A section)
Click to expand...
Click to collapse
the last of the build number and the last of the baseband version are the same. But i did take a screenshot of it when i was thinking rooting and changing would be no big thing. figured that would be easier. i purposely havent even hooked it up to wifi yet or anything, said no to anything non essential when i was setting it up... on the chance it was starting up in version 6, and i didnt want it upgrading on its own.
also why would they block downgrading? It seems if anything blocking upgrading would be the way to go, to stop people from updating their devices before official software is ready, not just samsung but any manufacturer. in my head it seems silly to even need to root anymore... someone always figures it out, and cell phone manufacturers must know it. it would be nice if it were included, sort of like developer options, where its hidden, but if you know what to look for its there, and if youre not that advanced youll never find it.
if the bootloader is in fact locked and that is the main prevention, has anyone ever successfully unlocked it before?
ETA: Ive done a bit more looking around and there is alot around about frp and making you sign in to a google account in order to reset.... i have *not* needed and havent signed into a google account on that device at all... does that mean a downgrade is still possible though odin? Or, are these 2 things in fact unrelated...
eta #2: Did a bit more searching around, and it seems to be that in order to root your device, in the process it must unlock the bootloader? If that is still the case, would i be able to then flash the marshmallow stock ROM? Thats what i was looking to do all along, sorry maybe i should have been more clear about my planned method initially. Its a bit more nerve wracking as it seems rooting itself has gotten a little more difficult with that dm verity thing... but I definitely want root no matter which version im running. Ive had root on all my devices and theres no way im going back to a locked down OS (cant remove microsoft stuff for example), i need to be able to declutter beyond what factory allows lol.
Pawprints1986 said:
the last of the build number and the last of the baseband version are the same. But i did take a screenshot of it when i was thinking rooting and changing would be no big thing. figured that would be easier. i purposely havent even hooked it up to wifi yet or anything, said no to anything non essential when i was setting it up... on the chance it was starting up in version 6, and i didnt want it upgrading on its own.
also why would they block downgrading? It seems if anything blocking upgrading would be the way to go, to stop people from updating their devices before official software is ready, not just samsung but any manufacturer. in my head it seems silly to even need to root anymore... someone always figures it out, and cell phone manufacturers must know it. it would be nice if it were included, sort of like developer options, where its hidden, but if you know what to look for its there, and if youre not that advanced youll never find it.
if the bootloader is in fact locked and that is the main prevention, has anyone ever successfully unlocked it before?
ETA: Ive done a bit more looking around and there is alot around about frp and making you sign in to a google account in order to reset.... i have *not* needed and havent signed into a google account on that device at all... does that mean a downgrade is still possible though odin? Or, are these 2 things in fact unrelated...
eta #2: Did a bit more searching around, and it seems to be that in order to root your device, in the process it must unlock the bootloader? If that is still the case, would i be able to then flash the marshmallow stock ROM? Thats what i was looking to do all along, sorry maybe i should have been more clear about my planned method initially. Its a bit more nerve wracking as it seems rooting itself has gotten a little more difficult with that dm verity thing... but I definitely want root no matter which version im running. Ive had root on all my devices and theres no way im going back to a locked down OS (cant remove microsoft stuff for example), i need to be able to declutter beyond what factory allows lol.
Click to expand...
Click to collapse
TL;DR
your bootloader is currently on version 3, and you cant downgrade to marshmallow
see that "U3BRB2"? that "U3" means your bootloader is on version 3. i assume the marshmallow firmwares use bootloaders pre-version 3 so you cant downgrade to firmwares using bootloaders with version 1 or 2. (this is how it works for F/FD models and im pretty sure samsung made it like that too for the W8 models)
eta 1) unrelated
eta 2) F/FD/W8/S/K/L variants (basically all the exynos models) have unlocked bootloaders. only SD variants have locked bootloaders so it's just your misconception
So, it's literally impossible? Has nobody ever figured out a way to downgrade or mod the bootloader itself? It seems to me the rom makers wouldn't stand for this at all and would figure out a way around it...
I can see an old bootloader can't run new software, but it seems much easier for newer bootloader to run older software, isn't it? You can buy a windows 7 pc and install Windows xp on it much easier than you could buy a windows XP PC and install Windows 7 on it... It's just boggling my mind a little
Sent from my [device_name] using XDA-Developers Legacy app
Pawprints1986 said:
So, it's literally impossible? Has nobody ever figured out a way to downgrade or mod the bootloader itself? It seems to me the rom makers wouldn't stand for this at all and would figure out a way around it...
I can see an old bootloader can't run new software, but it seems much easier for newer bootloader to run older software, isn't it? You can buy a windows 7 pc and install Windows xp on it much easier than you could buy a windows XP PC and install Windows 7 on it... It's just boggling my mind a little
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
Off course you can downgrade to Marshmallow. To unlock the bootloader, enable OEM unlocking in devlopper options. After flash TWRP 3.1.0 for Herolte and wipe everything from the recovery. Install any 6.0 roms on XDA for G930F then flash Magisk 17.1 to root and you're done. You can't FRP if OEM unlocking in devlopper is enabled.
AoEKiller said:
Off course you can downgrade to Marshmallow. To unlock the bootloader, enable OEM unlocking in devlopper options. After flash TWRP 3.1.0 for Herolte and wipe everything from the recovery. Install any 6.0 roms on XDA for G930F then flash Magisk 17.1 to root and you're done. You can't FRP if OEM unlocking in devlopper is enabled.
Click to expand...
Click to collapse
You'll trip knox (which breaks features like secure folder, private mode, shealth and Sbrowser private mode) and lose the comfort of OTA updates if you do this tho. Not to mention that you can encounter signal reception problems because your flashed ROM is on marshmallow and your bl/cp is on Oreo or nougat. So I wouldn't advise this method as it may break so many things.

Question Samsung S22 Ultra Firmware restoration for sm- S908U1

Hey y'all,
Recently did a firmware flash.
got the idea from here:
How To Guide - Guide to root Galaxy S22 Ultra, unlock bootloader and flash official firmware (noob friendly) | Page 2 | XDA Forums
105px important .uix stickyBodyElement not .offCanvasMenu top 125px important min height calc 100vh 125px important .uix sidebarInner .uix sidebar scroller margin top 125px .uix sidebarInner margin top 125px body sideNavInner .uix sidebar scroller margin top 125px body...
rollehayes.dyndns.info
Pretty self explanatory as to the how & the why, TL;DR is I needed to flash AT&T firmware onto a unlocked Samsung S22 Ultra [obtained directly from the company store]
Question is now, how do I restore the original firmware onto the phone. I've tried searching the web wide & I can't seem to find any firmware that is original from the 'factory.' That said I must admit I am very new to this.
Hard reseting does not restore it as I should expect but I thought I'd try anyways
Any help greatly appreciated.
If you rooted it the Knox efuse has been tripped, no way to undo this. The Knox features will no longer function regardless of firmware, it's a hardware eprom like device in the chipset.
So if that's the reason to reflash... that bridge has been burned.
Try posting in the thread you linked for more help if you still want to reflash to the stock firmware.
oof. Welp, good thing is I'm not too worried about that feature.
I thought about posting there, but I figured I'd open a thread instead of bogging down posted answers/replies which I thought were useful.
Also bigger net type of deal w/a post.
But, if nothing else that's probably what I'll do.
By chance, would you happen to know where I could find factory firmware?
[ ] XDA said:
oof. Welp, good thing is I'm not too worried about that feature.
I thought about posting there, but I figured I'd open a thread instead of bogging down posted answers/replies which I thought were useful.
Also bigger net type of deal w/a post.
But, if nothing else that's probably what I'll do.
By chance, would you happen to know where I could find factory firmware?
Click to expand...
Click to collapse
Sesech for FRIJA. It's a Windows Application that will download the factory firmware.
Good thing is USA versions can't be rooted at the moment. Even better thing is firmware is pretty easy to find. Assuming your model number ends in u1 you usually just have to type in your model number and carrier after it. I just did one last night from tmobile to unlocked firmware. Let me know this information and I'll link you your firmware your gonna need
joemossjr said:
Good thing is USA versions can't be rooted at the moment. Even better thing is firmware is pretty easy to find. Assuming your model number ends in u1 you usually just have to type in your model number and carrier after it. I just did one last night from tmobile to unlocked firmware. Let me know this information and I'll link you your firmware your gonna need
Click to expand...
Click to collapse
That is good, thank you for correcting me
The Samsung Experience centers at Best Buy also have the stock firmware versions.
Unless you need a AT&T app the two versions probably aren't going to behave much different.
I have a N975U and a N975U1, both are nearly identical in operation and setup. Both are compatible with the AT&T network.
joemossjr said:
Good thing is USA versions can't be rooted at the moment. Even better thing is firmware is pretty easy to find. Assuming your model number ends in u1 you usually just have to type in your model number and carrier after it. I just did one last night from tmobile to unlocked firmware. Let me know this information and I'll link you your firmware your gonna need
Click to expand...
Click to collapse
Just curious, did changing the firmware trip the Knox eFuse?
maddog949 said:
Just curious, did changing the firmware trip the Knox eFuse?
Click to expand...
Click to collapse
Nope
maddog949 said:
Just curious, did changing the firmware trip the Knox eFuse?
Click to expand...
Click to collapse
What is a Knox Warranty Bit and how is it triggered?
Firmware no, unauthorized boot partition yes is how it works I believe.

Question Removing Retail Mode from S21+

Hi XDA, first time poster and I could not find a similar thread with the answers I was looking for, if that thread exists I apologize!
So basically I started a job in a retail phone shop a few months back. We have a drawer in store that has a bunch of old demo units in there that, once they have been removed from display, just sit there unused. There is phones in there from almost 10 years ago. They are never given back or requested back, nor are they logged in any way.
Well I noticed there was an almost perfect condition S21+ in there so I asked my manager if we could use it as a sales incentive and he replied saying the phones are useless because of the software on them. I said I was pretty sure you could remove the retail software and use it as a normal phone and he said if I can do that and get it working, I can take the phone for myself.
Well, I took it home and did some digging / experimenting. The phone has a proper IMEI already, you can put a SIM into the phone and it registers to the network. The problem is, the phone has security restrictions on data sharing and it does not have the playstore on it and there is no factory data reset option in the settings, nor in recovery mode.
I have tried flashing a stock firmware on using Odin which I thought worked, however when the phone restarts and you go through set up, Samsung Knox pops up and installs settings which forces the phone to set up in retail mode again with the same restrictions as previous (no play store, factory reset etc).
Any idea how to get around this issue? I would have thought flashing stock software would be the obvious work around but something on the phone forces it to install on retail mode every time.
Any advice on this is much appreciated.
Frostyb said:
Hi XDA, first time poster and I could not find a similar thread with the answers I was looking for, if that thread exists I apologize!
So basically I started a job in a retail phone shop a few months back. We have a drawer in store that has a bunch of old demo units in there that, once they have been removed from display, just sit there unused. There is phones in there from almost 10 years ago. They are never given back or requested back, nor are they logged in any way.
Well I noticed there was an almost perfect condition S21+ in there so I asked my manager if we could use it as a sales incentive and he replied saying the phones are useless because of the software on them. I said I was pretty sure you could remove the retail software and use it as a normal phone and he said if I can do that and get it working, I can take the phone for myself.
Well, I took it home and did some digging / experimenting. The phone has a proper IMEI already, you can put a SIM into the phone and it registers to the network. The problem is, the phone has security restrictions on data sharing and it does not have the playstore on it and there is no factory data reset option in the settings, nor in recovery mode.
I have tried flashing a stock firmware on using Odin which I thought worked, however when the phone restarts and you go through set up, Samsung Knox pops up and installs settings which forces the phone to set up in retail mode again with the same restrictions as previous (no play store, factory reset etc).
Any idea how to get around this issue? I would have thought flashing stock software would be the obvious work around but something on the phone forces it to install on retail mode every time.
Any advice on this is much appreciated.
Click to expand...
Click to collapse
Have you tried following the steps in a video such as this?
DO THIS COMPLETELY AT YOUR OWN RISK! I AM NOT RESPONSIBLE IF ANYTHING GOES WRONG, INCLUDING BUT NOT LIMITED TO BRICKING YOUR DEVICE, GETTING A VIRUS OR STARTING A LITERAL WAR.
Everything i was able find on the subject was kind of sketchy-looking (probably because doing this without permission would probably be illegal) so I included a warning.
BloodyFruitDestroyer said:
Have you tried following the steps in a video such as this?
DO THIS COMPLETELY AT YOUR OWN RISK! I AM NOT RESPONSIBLE IF ANYTHING GOES WRONG, INCLUDING BUT NOT LIMITED TO BRICKING YOUR DEVICE, GETTING A VIRUS OR STARTING A LITERAL WAR.
Everything i was able find on the subject was kind of sketchy-looking (probably because doing this without permission would probably be illegal) so I included a warning.
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Thanks for the reply!
So I also came across this same video on the subject last night, it seems to be a workaround for bypassing Knox but I couldnt find any further info on what kind of state that leaves the phone in after, if it can still get official updates and such or if it triggered to eFuse that causes you to lose access to Samsung Pay and other official apps.
I'm aware this is at my own risk, the phone will sit in a drawer if I cant figure it out any way so no harm no foul as far as I can see. I've thought about rooting the device (I know this will trigger the eFuse) but I cant find any info on if that would get around the specific issue I'm having of Knox forcing the phone to install in retail settings or not so do not want to go down that road just yet.
Frostyb said:
Thanks for the reply!
So I also came across this same video on the subject last night, it seems to be a workaround for bypassing Knox but I couldnt find any further info on what kind of state that leaves the phone in after, if it can still get official updates and such or if it triggered to eFuse that causes you to lose access to Samsung Pay and other official apps.
I'm aware this is at my own risk, the phone will sit in a drawer if I cant figure it out any way so no harm no foul as far as I can see. I've thought about rooting the device (I know this will trigger the eFuse) but I cant find any info on if that would get around the specific issue I'm having of Knox forcing the phone to install in retail settings or not so do not want to go down that road just yet.
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I'd say that the Knox workaround would probably (do not quote me on that) leave you with un-tripped Knox (=e-fuse intact) if it even still is. Even if Knox would be tripped, you would still most likely be able to get software updates. But because you said that you have already used Odin successfully on the device, that would lead me to believe that OEM unlocking might already be on in which case there probably isn't any more to lose by rooting the device. On a rooted device there are instructions o WikiHow on how to remove the Knox , but I haven't personally tested them. If I were you, I'd check with a Knox warranty checker app or through recovery mode, etc
whether the e-fuse is already triggered before continuing with anything.
And if I confused you, feel free to ask anything!
With the root approach you would also have to worry about passing Safety Net, but that'll only be relevant if you decide to go with that path.
BloodyFruitDestroyer said:
I'd say that the Knox workaround would probably (do not quote me on that) leave you with un-tripped Knox (=e-fuse intact) if it even still is. Even if Knox would be tripped, you would still most likely be able to get software updates. But because you said that you have already used Odin successfully on the device, that would lead me to believe that OEM unlocking might already be on in which case there probably isn't any more to lose by rooting the device. On a rooted device there are instructions o WikiHow on how to remove the Knox , but I haven't personally tested them. If I were you, I'd check with a Knox warranty checker app whether the e-fuse is already triggered before continuing with anything.
And if I confused you, feel free to ask anything!
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Interesting, I may give the workaround a shot when I get home later then.
So I have used Odin but it was with official firmware obtained through Frija and, according to reading, that does NOT trip the eFuse. I did turn on OHD in dev options but from what I can tell, the fuse is only tripped when you load an unofficial image onto the device which I havent done yet. I can check when I get home by booting into recovery mode and checking the warranty line AFAIK it will say either 1 or 0 indicating if it's been tripped or not.
So my issue with rooting is I dont know if I root, will the phone still install in the retail setup that it does currently. I know I can run apps or code to remove Knox once rooted, but I dont know if then just reinstall firmware and it will be back to default like I want, or if I'll then need to figure out how to get the playstore loaded, if the security issues persist etc. Also as far as I can tell to root, I need to install Magisk on the device first to alter one of the image files, then move that file back to the PC to flash with Odin, and I'm not sure I can do that with the retail settings enabled.
Frostyb said:
Interesting, I may give the workaround a shot when I get home later then.
So I have used Odin but it was with official firmware obtained through Frija and, according to reading, that does NOT trip the eFuse. I did turn on OHD in dev options but from what I can tell, the fuse is only tripped when you load an unofficial image onto the device which I havent done yet. I can check when I get home by booting into recovery mode and checking the warranty line AFAIK it will say either 1 or 0 indicating if it's been tripped or not.
So my issue with rooting is I dont know if I root, will the phone still install in the retail setup that it does currently. I know I can run apps or code to remove Knox once rooted, but I dont know if then just reinstall firmware and it will be back to default like I want, or if I'll then need to figure out how to get the playstore loaded, if the security issues persist etc. Also as far as I can tell to root, I need to install Magisk on the device first to alter one of the image files, then move that file back to the PC to flash with Odin, and I'm not sure I can do that with the retail settings enabled.
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I am interested in how this develops. Please keep me updated with the warranty byte status and whether the workaround is successful!
BloodyFruitDestroyer said:
I am interested in how this develops. Please keep me updated with the warranty byte status and whether the workaround is successful!
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So quick update on this: none of the workaround videos on youtube seem to be capable of doing anything. They all rely on being able to connect to Wifi then get around the device before Knox settings apply, however on my build as SOON as you connect to wifi, it immediately starts applying knox settings and cannot be skipped.
I am wondering if this is because the version of software I flashed on using Odin was the most recent firmware, being android 12, and most of these workarounds are for android 11? Is it safe to locate the original firmware for the S21+ somewhere and flash that on to the device instead do you think?
Also the eFuse is still currently in tact.
Frostyb said:
So quick update on this: none of the workaround videos on youtube seem to be capable of doing anything. They all rely on being able to connect to Wifi then get around the device before Knox settings apply, however on my build as SOON as you connect to wifi, it immediately starts applying knox settings and cannot be skipped.
I am wondering if this is because the version of software I flashed on using Odin was the most recent firmware, being android 12, and most of these workarounds are for android 11? Is it safe to locate the original firmware for the S21+ somewhere and flash that on to the device instead do you think?
Also the eFuse is still currently in tact.
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You could flash an older Android version, but if and only if it has the same bootloader version as the current one, otherwise it won't work and might even brick your device. I am unsure though if the downgrade would help but if the bootloader versions match, you can try!
On SamMobile.com you can see older versions of firmware. Just check the bootloader version before flashing!
BloodyFruitDestroyer said:
You could flash an older Android version, but if and only if it has the same bootloader version as the current one, otherwise it won't work and might even brick your device. I am unsure though if the downgrade would help but if the bootloader versions match, you can try!
On SamMobile.com you can see older versions of firmware. Just check the bootloader version before flashing!
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So this may seem like a dumb question but how do I check to make sure the bootloader version matches?
Frostyb said:
So this may seem like a dumb question but how do I check to make sure the bootloader version matches?
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It's most likely as simple as comparing the bootloader filenames between the Odin flashable files for the old and new software. I could verify whether that's the case if you send the filenames for both bootloader files here. (The file that goes into the BL slot in Odin)
BloodyFruitDestroyer said:
It's most likely as simple as comparing the bootloader filenames between the Odin flashable files for the old and new software. I could verify whether that's the case if you send the filenames for both bootloader files here. (The file that goes into the BL slot in Odin)
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So the first image is of the current firmware that successfully flashed to my device via Odin.
The second is firmware from August 2021 that is on a build of Android 11. You can also see by the file modification dates.
What were your exact model and region again? Probably won't matter, please wait a minute
BloodyFruitDestroyer said:
What were your exact model and region again?
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BloodyFruitDestroyer said:
What were your exact model and region again? Probably won't matter, please wait a minute
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SM-G996B
Region is Ireland (CSC is MET)
Yeah, it seems like the current bootloader is version 4 while the Android 11 one is version 3 so these versions seem, unfortunately, incompatible.
Frostyb said:
SM-G996B
Region is Ireland (CSC is MET)
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Hi there, I can help you out! I have some experience with Samsung.
So first off, I take it this is an Exynos model? Snapdragons require the use of a paid service to get an unlock.
It seems you've flashed stock firmware before but it didn't work out due to Knox. Did you flash all the files including the CSC (wipe all data) file? Also, you could try flashing TWRP and that would trip Knox, at which point Knox is disabled due to detecting system modifications or it will try to rollback your modifications.
So the only thing I personally can think of to get rid of the problem is going the TWRP route, but this will trip the Knox warranty byte to 0x1, so think about it. There might be someone more experienced than me that might be able to help without tripping Knox, but this is right now the only thing I can personally suggest to fix the problem.
Edit: It seems like someone more experienced appeared while I was writing this! Sweet!
BloodyFruitDestroyer said:
So the only thing I personally can think of to get rid of the problem is going the TWRP route, but this will trip the Knox warranty byte to 0x1, so think about it. There might be someone more experienced than me that might be able to help without tripping Knox, but this is right now the only thing I can personally suggest to fix the problem.
Frostyb said:
SM-G996B
Region is Ireland (CSC is MET)
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Are you able to enable developer options? If so, you might be able to use ADB commands to disable the Retail Mode app. I doubt they're enabled though.
BloodyFruitDestroyer said:
Yeah, it seems like the current bootloader is version 4 while the Android 11 one is version 3 so these versions seem, unfortunately, incompatible.
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Dammit, so it seems I'm stuck on Android 12 and there is no way to get back to a previous version then I take it?
Frostyb said:
Dammit, so it seems I'm stuck on Android 12 and there is no way to get back to a previous version then I take it?
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With official firmware, I'd be pretty certain that you can't. By the way, please look at the latest messages as there is someone else with fresh ideas here, too.

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