As I unbox n started using my brand new Samsung S8+, i am having this popup re the proximity sensor being blocked or something. Is this a firmware issue or hardware issue? Thanks if anyone is willing to entail their story re this matter, any fix would be of good help. Sorry if this question is being raised in this thread.
The proximity sensor is left to the earpiece, and right to the IR LED (the red IR sensor used with Iris scanner).
Is that area covered with anything? Screen protector, dust, whatever?
Skander1998 said:
The proximity sensor is left to the earpiece, and right to the IR LED (the red IR sensor used with Iris scanner).
Is that area covered with anything? Screen protector, dust, whatever?
Click to expand...
Click to collapse
I find this popup whenever I take the phone out of my pocket. So because of that the proximity sensor is blocked? Its covered by my pocket. But what is the solution. Its draining battery.
ifran13 said:
I find this popup whenever I take the phone out of my pocket. So because of that the proximity sensor is blocked? Its covered by my pocket. But what is the solution. Its draining battery.
Click to expand...
Click to collapse
That's odd, can not replicate.
Not an issue with software or hardware and its not draining your battery, LOL. It's a feature mate. You likely have "Keep screen turned off" enabled in your display settings. It uses your proximity sensor to turn off the screen for you if it senses that the phone is in a pocket or bag. I think it will throw up a dialog box if it gets triggered, that's probably what you're seeing.
xeathpk said:
Not an issue with software or hardware and its not draining your battery, LOL. It's a feature mate. You likely have "Keep screen turned off" enabled in your display settings. It uses your proximity sensor to turn off the screen for you if it senses that the phone is in a pocket or bag. I think it will throw up a dialog box if it gets triggered, that's probably what you're seeing.
Click to expand...
Click to collapse
Thanks mate. That makes lot of sense to me now! Lol. Why ddnt I think of that, must have slipped off my mind haha
I also have an S8 and while i am talking on the phone the screen lights up and vibrates,no reason,no message nothing.It's annoiyng i can't talk on the phone calmly because of this.Anyone with the same issue?Thanks
Many thanks it s very useful for me
Related
Guys, I have a problem with the proximity sensor on my Captivate.
The issue is that while on a call, when holding the device between my ear and my shoulder, the proximity sensor causes the screen to turn on, and starts randomly hitting buttons. So I tested it.
The proximity sensor works perfectly when the phone is "standing" on end and the proximity sensor is covered. It does NOT work (the screen does not turn off) when the phone is laying flat and you cover the sensor.
So bottom line, when the phone is standing 90 degrees, the proximity sensor turns the screen off when there's no light. When the phone is 180 degrees (or anywhere near it), even when there is no light, the sensor does not turn the phone off.
Is there any way for me to tweak the sensor at all using an app? Or is my phone defective?
Thanks.
With the phone flat on the table and I make a call, using my finger to cover the sensor the screen goes off. I try to twist and turn the phone in all angles and the screen is still off. Not sure if it's related but I had the same problems with the screen coming on when using my shoulder and cheek to hold phone.
My hair was a little longer and I think the hairs blocked the sensors.
baseballfanz said:
With the phone flat on the table and I make a call, using my finger to cover the sensor the screen goes off. I try to twist and turn the phone in all angles and the screen is still off. Not sure if it's related but I had the same problems with the screen coming on when using my shoulder and cheek to hold phone.
My hair was a little longer and I think the hairs blocked the sensors.
Click to expand...
Click to collapse
I just did the same thing. With the phone flat on the table and I make a call, cover the proximity sensor with my finger, the screen stays ON. The minute I put the phone up 90 degrees, the screen shuts off.
What's going on?
ajm786 said:
I just did the same thing. With the phone flat on the table and I make a call, cover the proximity sensor with my finger, the screen stays ON. The minute I put the phone up 90 degrees, the screen shuts off.
What's going on?
Click to expand...
Click to collapse
Perhaps you are running a different combination of kernel/rom? One that takes into account the devices orientation when engaging the proximity sensor?
I've never actually tested this, but I know I had various degrees of proximity sensor problems running certain ROMs. So maybe try a different combination?
Shammyh said:
Perhaps you are running a different combination of kernel/rom? One that takes into account the devices orientation when engaging the proximity sensor?
I've never actually tested this, but I know I had various degrees of proximity sensor problems running certain ROMs. So maybe try a different combination?
Click to expand...
Click to collapse
I'm running Cognition 2.3b, if that helps.
ajm786 said:
I'm running Cognition 2.3b, if that helps.
Click to expand...
Click to collapse
Doesn't actually sorry...
Haven't used any of the Cognition ROMs in quite a while. DesignGears has a nice IRC channel though where lots of people tend to hang out. Maybe hop over there and politely ask around to see if anyone else has had the same problem? Asking within a group of Cognition users might get you more help than the XDA population in general.
All I can say is that with my i9000 kernel/radio/rom combo, my proximity sensor is not affected by the device orientation. Also, you could try running a proximity sensor test and see what happens, just to rule out defective hardware.
*#*#0588#*#* – Proximity sensor test
Hope that helps.
Shammyh said:
Doesn't actually sorry...
Haven't used any of the Cognition ROMs in quite a while. DesignGears has a nice IRC channel though where lots of people tend to hang out. Maybe hop over there and politely ask around to see if anyone else has had the same problem? Asking within a group of Cognition users might get you more help than the XDA population in general.
All I can say is that with my i9000 kernel/radio/rom combo, my proximity sensor is not affected by the device orientation. Also, you could try running a proximity sensor test and see what happens, just to rule out defective hardware.
*#*#0588#*#* – Proximity sensor test
Hope that helps.
Click to expand...
Click to collapse
I can confirm using the proximity sensor test that it works fine. Proximity sensor only has two states, 1 and 0, correct? No matter the way I hold the phone, the proximity sensor test shows it running perfectly.
Does this mean that there's a problem with the ROM? Is it possible for me to simply replace the phone.apk?
Edit: Here's the EXACT problem I'm having. http://code.google.com/p/cyanogenmod/issues/detail?id=1916
I have this same issue!! I HATE IT! I have considered going BACK to my iphone because of it! I get tired of muting people and ending calls
ETA: I am using the leaked 2.2 Froyo not cognition
Does anyone know how to fix this? It's getting REALLY annoying!!
Does anyone know if dg is going to fix this in Perception?
ajm786 said:
Does anyone know if dg is going to fix this in Perception?
Click to expand...
Click to collapse
Does it work if you flash back to the stock ROM? If it works on stock then it's a problem with the ROM, If it doesn't work on stock then it could be a problem with your phone...
jhernand1102 said:
Does it work if you flash back to the stock ROM? If it works on stock then it's a problem with the ROM, If it doesn't work on stock then it could be a problem with your phone...
Click to expand...
Click to collapse
Yes. Flashing back to stock ROM it works perfectly. Any of the Froyo ROMs, it does not work. Cyanogenmod fixed this in his ROMs, but I am not sure if dg plans to implement this in his ROMs. :-( Unfortunately, this behavior is by design in Froyo. Google decided that during a call, it makes more sense that as soon as your phone is put in a horizontal position, that the accelerometer overrides the proximity sensor and disables it. Their decision makes no sense, because it then invalidates the need for a prox sensor in the first place.
ajm786 said:
Guys, I have a problem with the proximity sensor on my Captivate.
The issue is that while on a call, when holding the device between my ear and my shoulder, the proximity sensor causes the screen to turn on, and starts randomly hitting buttons. So I tested it.
The proximity sensor works perfectly when the phone is "standing" on end and the proximity sensor is covered. It does NOT work (the screen does not turn off) when the phone is laying flat and you cover the sensor.
So bottom line, when the phone is standing 90 degrees, the proximity sensor turns the screen off when there's no light. When the phone is 180 degrees (or anywhere near it), even when there is no light, the sensor does not turn the phone off.
Is there any way for me to tweak the sensor at all using an app? Or is my phone defective?
Thanks.
Click to expand...
Click to collapse
i think its cognition. i didnt test it but i had the problem during calls, i figured it was sesitivity not position but like i said i never tested it . i think its a jj4 bug. now im using perception and it works better.
Dani897 said:
i think its cognition. i didnt test it but i had the problem during calls, i figured it was sesitivity not position but like i said i never tested it . i think its a jj4 bug. now im using perception and it works better.
Click to expand...
Click to collapse
It's not Cognition. It's Froyo. Google made the choice to have the accelerometer disable the prox sensor as soon as the phone was oriented horizontally. I can't see in what situation that would make any sense at all.
Still no answer for fixing this? I am not using cognition, I am using the leaked Froyo...
FYI, im in stock eclair. I have this issue.
sent from my Captivate
I'm running cognition b7 and have the same issue but just hit the power button to manually toggle the screen in a horizontal position during a call. Hardly an inconvenience.
fooldog01 said:
FYI, im in stock eclair. I have this issue.
sent from my Captivate
Click to expand...
Click to collapse
Eclair does not have the problem at all. Tried, tested and true. If you have the problem with stock Eclair, something is physically wrong with your phone.
silver2wind said:
I'm running cognition b7 and have the same issue but just hit the power button to manually toggle the screen in a horizontal position during a call. Hardly an inconvenience.
Click to expand...
Click to collapse
That's not the point. The point is that they gimped Froyo on purpose, and for what, I don't know. It's counter-intuitive.
Just so you know, my co-worker has the Nexus S, which is basically the exact same phone as ours, except with Gingerbread. Guess what? It's FIXED on Gingerbread. Figures.
I am looking to find out how to enable the proximity sensor. When I take my ear away from the handset (e.g. calling a call sensor), it isnt detecting it. I therefore need to press the power button to wake the screen.
Any ideas?
Cheers
aidanbree said:
I am looking to find out how to enable the proximity sensor. When I take my ear away from the handset (e.g. calling a call sensor), it isnt detecting it. I therefore need to press the power button to wake the screen.
Any ideas?
Cheers
Click to expand...
Click to collapse
If you hold your thumb/finger over the top of the screen to the left of the HTC logo, do you find that the buttons light?
Just a thought here, but isn't this the feature of the light sensor? There are two of them in that particular area....
Dr.Romca said:
Just a thought here, but isn't this the feature of the light sensor? There are two of them in that particular area....
Click to expand...
Click to collapse
Opps, my bad, you're right I'm confusing the two...
Although I don't believe that I've seen any settings that dictate whether the proximity sensor is on or off, on my device it just worked out of the box, switching screen off during call when phone is lifted to ear and back on automatically when pulled away
Sent from my HTC Desire S using XDA App
The lights for my three softkeys don't always turn on, unless i cover the front cam/light sensor with my finger. any way to fix this so that the backlight turns on when i'm using the phone?
usmelllikecheez said:
The lights for my three softkeys don't always turn on, unless i cover the front cam/light sensor with my finger. any way to fix this so that the backlight turns on when i'm using the phone?
Click to expand...
Click to collapse
its automatic with light sensor
yeah, i get that...
but, i'm sitting in complete darkness right now, and the soft key lights aren't coming on. the only way it does is if i cover the front camera with my finger.
does that mean it's faulty? or is there something i can do to make the lights come on when they're supposed to?
Mine are hit or miss. Most of the time I find myself covering the sensor like you said. Didn't see an option to adjust sensitivity or anything. Pretty lame.
I noticed this too. They should make settings option to be selected by user...miss the perfection of the NEXUS one
usmelllikecheez said:
yeah, i get that...
but, i'm sitting in complete darkness right now, and the soft key lights aren't coming on. the only way it does is if i cover the front camera with my finger.
does that mean it's faulty? or is there something i can do to make the lights come on when they're supposed to?
Click to expand...
Click to collapse
I think it is faulty, my key light is on whenever the surrounding light condition is poor. Don't think there is a setting for this but I might miss something here.
Bottom line, if you fully checked the setting cannot find anything, just exchange it.
Mine also seem to be inconsistent. Sometimes they come on immediately (like they should), sometimes I have to open an app, and sometimes they won't come on at all.
One wacky theory that I have is that the sensor is getting tricked by the reflection of the screen from my glasses. It may be in my head, but I feel like the issue comes up less when I am wearing contacts.
Maybe a solution
Have you tried this one? I did on my cm9-ed U8160, maybe it works on your devices too.
Mine are perfect, never have to cover the proximity sensor. Probably just a thing with different batches of devices. Got mine early summer around June.
Sent from my HTC VLE_U using xda app-developers app
When I try to pull down the notification bar on the right the screen goes black. Also turns off the always on display. I'm assuming it's something with the Proximity sensor. Tired of all the little bugs and problems with this phone. I’m returning it. Just curious if anybody else is having this problem.
https://youtu.be/moTuJP06JCw
alnova1 said:
When I try to pull down the notification bar on the right the screen goes black. Also turns off the always on display. I'm assuming it's something with the Proximity sensor.
Click to expand...
Click to collapse
No, mine isn't doing that. You might have a dud.
alnova1 said:
When I try to pull down the notification bar on the right the screen goes black. Also turns off the always on display. I'm assuming it's something with the Proximity sensor. Tired of all the little bugs and problems with this phone. I’m returning it. Just curious if anybody else is having this problem.
https://youtu.be/moTuJP06JCw
Click to expand...
Click to collapse
I've had that happen on my Pixel 2 XL. Only once or twice and restart fixed it every time.
It's definitely the prox sensor. Always On Display shuts off when the phone is in your pocket or face down, which is detected by the proximity sensor, so that's totally normal. As far as it happening on the home screen, it seems like the phone thinks you're in a call, which would use the proximity sensor to turn the screen off near your head. I would reboot as @jimv1983 suggested and see if that works.
Are you using a screen protector? Sometimes those can cause issues with the proximity sensor, but usually it just causes the screen to shut off and not come back on during a call as it senses the protector at all times instead of your face.
fury683 said:
It's definitely the prox sensor. Always On Display shuts off when the phone is in your pocket or face down, which is detected by the proximity sensor, so that's totally normal. As far as it happening on the home screen, it seems like the phone thinks you're in a call, which would use the proximity sensor to turn the screen off near your head. I would reboot as @jimv1983 suggested and see if that works.
Are you using a screen protector? Sometimes those can cause issues with the proximity sensor, but usually it just causes the screen to shut off and not come back on during a call as it senses the protector at all times instead of your face.
Click to expand...
Click to collapse
I had a case with a built-in screen protector on it and I thought that might be what was causing it but after taking it off it still did it. Weird thing though once I put it on the wireless charger it stop doing it. Hasn’t done it all day even with case on. Weird. Still thinking about taking it back to Best Buy and swapping it out.
I've had a similar issue where the proximity sensor will not deactivate as long as a call is going (can't hangup, can't unlock, can't speaker phone, can't mute, etc.). I have to wait for the other person to hang up. Get an automated robo-call you accidentally answered....oh well, guess you have to listen to them. I have never been so angry at a phone as I am with this one. Especially as expensive as it is. I absolutely would NOT have bought this phone if I knew ahead of time how aggravating this would be! Thinking of sending it back. BUYERS BEWARE!
tonic1080 said:
I've had a similar issue where the proximity sensor will not deactivate as long as a call is going (can't hangup, can't unlock, can't speaker phone, can't mute, etc.). I have to wait for the other person to hang up. Get an automated robo-call you accidentally answered....oh well, guess you have to listen to them. I have never been so angry at a phone as I am with this one. Especially as expensive as it is. I absolutely would NOT have bought this phone if I knew ahead of time how aggravating this would be! Thinking of sending it back. BUYERS BEWARE!
Click to expand...
Click to collapse
Had this very issue with my pixel XL and blowing on the top speaker grille of dust with compressed air solved it.
But if this is out of the box that sucks. It should not be like that. My pixel was approaching two years when that happened.
Greetings.
I just picked up the Verizon variant of the V50 and have a question, hopefully someone with a V50 can help me out. My proximity sensor, which is supposed to only be active during phone calls to shut off the screen, seems to be responding to darkness. If I'm in a lit room and the screen is locked, the phone shows the "Always on Display" like normal. However, if I turn off the lights, the screen goes black, the fingerprint sensor does not respond to touch and I have to press the power button multiple times to get the screen to activate. If I turn the light back on in the room, the AOD comes back on and the fingerprint sensor responds to touch.
I took a trip to my local vzw store hoping they would have a V50 on display to test this since I don't know if this is a phone feature or a defect. I'd hate to go through the hassle of swapping phones only to have the new one do it too.
I do have a screen protector on the phone but it is not covering the proximity sensor.
Can anyone with a V50 test theirs to see what happens and let me know? I'd appreciate it.
I just tested this on a Verizon LG V50. Almost pitch black while on a call:
- Screen blanks when I put it up to my ear
- Screen lights up when I pull it away.
dinotheo said:
I just tested this on a Verizon LG V50. Almost pitch black while on a call:
- Screen blanks when I put it up to my ear
- Screen lights up when I pull it away.
Click to expand...
Click to collapse
Mine works fine when I'm on a call, it's when I'm not on a call. What if you have it just sitting on a table and you turn off lights and make it completely dark in the room? Does the aod turn off or stay on?
dinotheo said:
I just tested this on a Verizon LG V50. Almost pitch black while on a call:
- Screen blanks when I put it up to my ear
- Screen lights up when I pull it away.
Click to expand...
Click to collapse
Or try this. Have it sitting face up on a table with the AOD on and put your finger over the earpiece/proximity sensor area. Does the display turn off? Mine does and I don't think it should. My V30 didn't.
rustypie said:
Or try this. Have it sitting face up on a table with the AOD on and put your finger over the earpiece/proximity sensor area. Does the display turn off? Mine does and I don't think it should. My V30 didn't.
Click to expand...
Click to collapse
Sorry, it was late when I responded and I neglected to mention that.
When not on a call, in pitch black, covering the screen doe not blank it out. Only when on a call does it blank when you cover the proximity sensor.
dinotheo said:
Sorry, it was late when I responded and I neglected to mention that.
When not on a call, in pitch black, covering the screen doe not blank it out. Only when on a call does it blank when you cover the proximity sensor.
Click to expand...
Click to collapse
I appreciate your help. What about in regularly lit room? With phone showing the always on display, if you cover earpiece area, does display turn off or stay on? On mine, just sitting on a table in a lit room, and it's showing the clock on the aod, if I cover the earpiece display turns off. Sounds like I might have a defective device.
rustypie said:
I appreciate your help. What about in regularly lit room? With phone showing the always on display, if you cover earpiece area, does display turn off or stay on? On mine, just sitting on a table in a lit room, and it's showing the clock on the aod, if I cover the earpiece display turns off. Sounds like I might have a defective device.
Click to expand...
Click to collapse
OK....Let me apologize once more. I missed the AOD part.
AOD turns off when covered regardless of light or dark environment. You want this to happen. The regular home screen does not blank except during a phone call.
You want the AOD to blank such as putting it in your pocket. This is an OLED and they burn. I have a Galaxy S8 where you can see that I used Waze a LOT. I would say that this behavior is normal.
Sorry about the confusion and missing where you asked for AOD.
dinotheo said:
OK....Let me apologize once more. I missed the AOD part.
AOD turns off when covered regardless of light or dark environment. You want this to happen. The regular home screen does not blank except during a phone call.
You want the AOD to blank such as putting it in your pocket. This is an OLED and they burn. I have a Galaxy S8 where you can see that I used Waze a LOT. I would say that this behavior is normal.
Sorry about the confusion and missing where you asked for AOD.
Click to expand...
Click to collapse
No problem, thanks for your help. Can I ask one more thing? With the AOD on, with phone sitting face up with no obstructions anywhere and you make it pitch black in the room WITHOUT covering or touching the sensor. Does the AOD stay lit up or turn off?
In that scenario the AOD stays on.
Went in to a room with AOD on. Turned lights off....AOD stays on.
Turned the lights back on and then off to test. It stayed on.
As soon as I cover the proximity sensor with my hand, it turns off.
dinotheo said:
In that scenario the AOD stays on.
Went in to a room with AOD on. Turned lights off....AOD stays on.
Turned the lights back on and then off to test. It stayed on.
As soon as I cover the proximity sensor with my hand, it turns off.
Click to expand...
Click to collapse
I think that's all I need to know. Thanks so much for your time. I appreciate it.
rustypie said:
Greetings.
I just picked up the Verizon variant of the V50 and have a question, hopefully someone with a V50 can help me out. My proximity sensor, which is supposed to only be active during phone calls to shut off the screen, seems to be responding to darkness. If I'm in a lit room and the screen is locked, the phone shows the "Always on Display" like normal. However, if I turn off the lights, the screen goes black, the fingerprint sensor does not respond to touch and I have to press the power button multiple times to get the screen to activate. If I turn the light back on in the room, the AOD comes back on and the fingerprint sensor responds to touch.
I took a trip to my local vzw store hoping they would have a V50 on display to test this since I don't know if this is a phone feature or a defect. I'd hate to go through the hassle of swapping phones only to have the new one do it too.
I do have a screen protector on the phone but it is not covering the proximity sensor.
Can anyone with a V50 test theirs to see what happens and let me know? I'd appreciate it.
Click to expand...
Click to collapse
Dude you shold try to clean your sensor which is placed between both selfie cameras... Wipe it some wet tissue i was also facing same problem for some days but now it's totally fine after i clean it with wet wipes... I hope this will helpfull for you too
rustypie said:
rustypie said:
Greetings.
I just picked up the Verizon variant of the V50 and have a question, hopefully someone with a V50 can help me out. My proximity sensor, which is supposed to only be active during phone calls to shut off the screen, seems to be responding to darkness. If I'm in a lit room and the screen is locked, the phone shows the "Always on Display" like normal. However, if I turn off the lights, the screen goes black, the fingerprint sensor does not respond to touch and I have to press the power button multiple times to get the screen to activate. If I turn the light back on in the room, the AOD comes back on and the fingerprint sensor responds to touch.
I took a trip to my local vzw store hoping they would have a V50 on display to test this since I don't know if this is a phone feature or a defect. I'd hate to go through the hassle of swapping phones only to have the new one do it too.
I do have a screen protector on the phone but it is not covering the proximity sensor.
Can anyone with a V50 test theirs to see what happens and let me know? I'd appreciate it.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
I have the same problem. And I have already discovered that it is clearly a failure of the proximity sensor since with a sensor testing application it tells me that I have an obstacle 0cm from the screen. Have you managed to fix it?
gubees said:
I have the same problem. And I have already discovered that it is clearly a failure of the proximity sensor since with a sensor testing application it tells me that I have an obstacle 0cm from the screen. Have you managed to fix it?
Click to expand...
Click to collapse
Try this. Ensure there is no screen protector over the selfie camera. Either cut a relief or use a pre cut protector for v50s/g8x. It worked for me.
Try this; ensure there is no screen protector over the selfie camera. Either cut out/relief that area, use a precut V50S/G8X protector OR no protector at all. It worked for me.
Well this is most common issues with low level refurbs.
Please use this App - it will fix the issue.