Callers loosing every other word/cutting out. - Samsung Galaxy S7 Questions and Answers

Purchased an S7 AT&T version for my GF. Its running on straight talk and has Android 7.0
Callers (including me) are constantly complaining that they can't hear her. It's like every other word gets lost. She can hear the caller fine.
I turned off the HD voice options - no help.
Looked everywhere for the noise reduction/cancellation settings but can't find it.
The case she has is wide open at the bottom, not just a pin hole for the mic.
Here are my next steps please reply if you have any other thoughts.
- Record and play back audio to make sure the mic is ok.
- Somehow compare cell signal strength to another phone in the same location.
-Call using "hangouts" (think this uses mobile data instead of cell signal for call)
-Use a bluetooth head set for call.
- try a different sim??
- Hate to do it but backup and do Factory reset.
Thanks for any help

Clear the cache and data of the phone/contacts apps

Related

Skype Microphone Issues

I installed Skype onto my rooted Galaxy SIII running 4.1.2 and ParanoidAndroid 2.56, my call quality is excellent through my cell line however trying to use Skype for video calls on my device leaves nothing but static on the other end. Even when I stay totally silent, the receiving line will not hear a peep but once I raise my voice, the white noise comes out to wreak havoc and does not stop until I mute the microphone in-call. Un-muting will only bring back the white noise. I can hear my caller just fine, but he cannot hear me. I have tried calling and receiving both ways through Wi-Fi, LTE and 3G connections to no avail.
I have also reset the dalvik cache and fixed permissions, in addition to disabling noise cancellation through the Call Settings on my phone. I'm running the kernel which came with my ROM, which I honestly cannot remember what it is. Would flashing another kernel help with a problem like this or would it only solve issues through my cell number's telephony? I have excellent call quality through my cell phone, but Skype itself leaves nothing but static even when I am not speaking. I would try to clean both my microphone holes on the bottom and the top if the static were to be on my cell telephony but it seems like it is only limited to Skype itself. I may try and back up my ROM through CWM recovery and wipe the system.
Anyone else experience an issue such as this and could give advice?
I use the Skype version found here:
http://forum.xda-developers.com/showthread.php?t=1148708
I was having the same problem until I enabled Use MODE_IN_CALL found in the Sound Section of Advanced Settings. Hope this helps!

VOIP on the Nexus 5

My fiancée and I got ourselves a pair of Nexus 5's a couple of weeks ago, switched from Verizon to the T-Mo $30 100/Unlimited/5GB(Unlimited) plan and are now happily saving over $100 a month in the process. Yay us!
However, I've been struggling with VOIP with varying degrees of success. I've spent a considerable amount of time researching and configuring and tweaking, and I'd like to share my findings, as well as get some feedback on some things I may have missed.
One of the first things I tried was the Google Voice/PBXes/CSipSimple method, which produced terrible call quality. Everything from echo to background noise. No matter what I did (and believe me, I tried everything I could find) the call quality was just terrible. Changing the mic source, enabling mode audio API, changing the SIP audio mode, changing codecs, nothing really helped. Battery life was great, but the call quality was pretty much unusable. I could hear myself echoing, the other party could hear their own voice echoing, and/or there'd be too much background noise, or I'd be too quiet, etc.
Next, I tried Talkatone (paid for premium). Connection problems galore! I'd have several "lag fests" over WiFi (never tried it on LTE) even when I was sitting right at the router. Everything would cut out for about 30-45 seconds and then resume as if nothing happened, and this occurred 2-3 times over the course of a 10-15 minute call. Yes, I ruled out a connection/router issue. Battery life was "OK" but it wasn't as good as it was with CSipSimple.
I then tried GrooveIP (paid). Lots of echo here. Again, no setting or combination of settings really seemed to get rid of it. Tried as I might, the echo was always there. Battery life was on par with Talkatone.
Next, I decided I'd go a different direction and tried Skype. The voice quality was much improved, with no echo, but complaints of background noise, especially while on speakerphone. This has been passable, though not "ideal" (I know, VOIP isn't perfect). The big issue with Skype has been the absurd battery drain. A 30 minute call drained my battery by almost 20% and Skype was topping the charts by a long shot on the battery usage.
I know there are other options out there such as Viber, but I've not seen a whole lot out of them in terms of reviews, etc. I may just end up trying Viber and seeing how it pans out, but the options are starting to run out.
I know part of the problem is the same one the Nexus 4 had with the microphone(s) but, I'd like to think I just might be overlooking something. If anyone feels they've "solved the problem" please share your settings, as I'm sure I'm not the only one who feels as though they're banging their head against a wall here.
Fenuxx said:
I know there are other options out there such as Viber, but I've not seen a whole lot out of them in terms of reviews, etc. I may just end up trying Viber and seeing how it pans out, but the options are starting to run out.
I know part of the problem is the same one the Nexus 4 had with the microphone(s) but, I'd like to think I just might be overlooking something. If anyone feels they've "solved the problem" please share your settings, as I'm sure I'm not the only one who feels as though they're banging their head against a wall here.
Click to expand...
Click to collapse
Viber works well for me and I only hear a slight echo if I'm talking with Nexus 4 users. Give it a shot. Tango might be worth a try, too. Good luck.
Well, I believe Csipsimple is the best voip client available. So, you'll most likely want to go back to your first solution, but replace pbxes with Callcentric, voip.ms or another voip provider. I've tried everything you did as well (plus a few more options) and with the exception of Skype, found the quality to be unacceptable. What I'm suggesting won't be free, but the cost is extremely low. Actually, voip.ms could be a very good solution for you. You would establish and fund one "account", but set up separate "sub-accounts" for yourself and your fiance. If you wanted to use GV exclusively, you could then purchase a couple of DIDs and set up GV to forward to them. I use an app on my phone called Groove Forwarder that changes my GV forwarding settings based on my data connection. If I'm on LTE, etc..., it forwards to my T-Mobile number. When I'm connected to Wi-Fi though, it switches to my Flowroute (another voip provider) number. Also fwiw, you can use voip over LTE if you want. Being in a moving vehicle set up that way will cause issues however.
adrman said:
Well, I believe Csipsimple is the best voip client available. So, you'll most likely want to go back to your first solution, but replace pbxes with Callcentric, voip.ms or another voip provider. I've tried everything you did as well (plus a few more options) and with the exception of Skype, found the quality to be unacceptable. What I'm suggesting won't be free, but the cost is extremely low. Actually, voip.ms could be a very good solution for you. You would establish and fund one "account", but set up separate "sub-accounts" for yourself and your fiance. If you wanted to use GV exclusively, you could then purchase a couple of DIDs and set up GV to forward to them. I use an app on my phone called Groove Forwarder that changes my GV forwarding settings based on my data connection. If I'm on LTE, etc..., it forwards to my T-Mobile number. When I'm connected to Wi-Fi though, it switches to my Flowroute (another voip provider) number. Also fwiw, you can use voip over LTE if you want. Being in a moving vehicle set up that way will cause issues however.
Click to expand...
Click to collapse
Yeah, I also tried the Callcentric+PBXes route for the iLBC codec, which didn't seem to help. I'm not entirely convinced it's the PBX provider that's at fault, as I don't have these weird audio issues with CSipSimple+PBXes/Callcentric on my "home phone" (separate Google Voice account) which is an old DROID Incredible 2. Voice quality there is fine.
I did look into voip.ms, but when I signed up (late at night), they forced a "manual authentication" on me (why, I don't know) and I needed to contact support. I tried logging in the following morning, only to be greeted with a message about my IP address not being whiteflagged and not being authorized to access the account. Being that my IP address is dynamic, I don't think I want to constantly fight that battle about "approving" my IP address whenever it changes.
Create a ticket with voip.ms support to inquire. I've only good things to say about their response times and help.
Does anyone have bluetooth headsets working with csipsimple? On my nexus 5 I've yet to find a sip phone that works correctly with a headset.
Fenuxx said:
I then tried GrooveIP (paid). Lots of echo here. Again, no setting or combination of settings really seemed to get rid of it. Tried as I might, the echo was always there. Battery life was on par with Talkatone.
Click to expand...
Click to collapse
groove and google voice gave me no echo when calling a landline from my wifi connection. i think this has to be your internet access that would be messing this up. . .or maybe it's just bad for voip to voip calls
I can personally attest to voip.ms + csipsimple + g729 codec ($10 dollars in the playstore) reliability as a voip setup for my Nexus 5. My set up is basically that GV forwards to my voip.ms DID which rings directly to my Nexus 5's csipsimple app. In the event that im not registered in csipsimple (e.g. lose connection, servers go down, etc) I have failover set up w/ voip.ms to ring to my real tmobile phone number. I have zero issues with call quality or echo and I have had full conversations with people on the phone even while driving. I also used this guys tip when first setting up, these may or may not change a thing but Ive had my csipsimple configured with these settings since day 1 also.
1. Go to settings
2. Click the menu button -> Expert Mode
3. Go to “media” -> select echo mode and choose WebRTC (probably already chosen)
4. In “media” go to “Audio troubleshooting” -> “Mic source” -> Voice call
5. in “Audio troubleshooting” -> “Audio implementation” -> Java
I use flowroute + csimpsimple (G729). Call quality is excellent and low latency on WiFi and LTE, and not bad over HSPA/HSPA+.
My main issue at the moment is bluetooth. I cannot get it to work with the bluetooth in my car (only bluetooth I have). I can get incoming audio OK, but it appears to be using the phone microphone for outgoing audio instead of the car microphone and it's very garbled and noisy.
There was a software issue in 4.2 regarding inline mic gain, 4.2.2 fixed it. GroovIP free worked fine for me after the update. There is only a few months left of google voice as they are shutting it down on May 15, 2014.
I have been using Viber for over two years. Works perfectly fine. Try it.
Sent from my Nexus 5 using Tapatalk

Voice cutting out on calls a potential radio issue?

On my OnePlus One, my call quality has been funky. I am on the most up to date CM - Cyanogen12.1.1 build LMY48Y. My signal bar shows high, but the person I'm calling says I keep cutting out and they can't hear what I'm saying. I can always hear the other person. This continues for the duration of the call. If I call back, the connection is then perfect (or not - might take a couple more calls). Once connected, my voice either cuts out the whole call or it doesn't. (This doesn't change during the call). My calls never disconnect.
Is this a potential issue with the radio? Maybe during one of the OTA updates, the radio was changed recently? Where's the best place to start? A factory reset, or flashing a new radio? I have not rooted the phone yet, if that makes a difference.

Nexus 5 Calls Not Connecting

Anybody has problems with Calls not connecting on Nexus 5 even when the phone is showing full signal? I have been having this problem for a long time! I dial any number then even before the dialing tone starts the call simply disconnects!
I've never had this problem. Here are the suggestions I can come of:
- Use the default caller app if you're using a third-party one.
- Enter safe mode to see if any apps are interfering with calling.
- Google if other people are having the same problem as you with your telephone provider.
- Reset app and cache data for your caller app (I reckon this may delete things like call history and perhaps even contacts, although I'd guess those are stored elsewhere).
- Reset the phone, preferrably after taking a nandroid-backup if possible.

Question Problem with sound in voice calls in messengers after upgrade to Android 13

I have Samsung galaxy A32 5g ,model sm-a326u. A 2-3 weeks ago it received OTA upgrade to Android 13 Tiramisu. And after that upgrade i can't use any voice calls via WhatsApp ,Viber, Google voice, skype, Signal, etc. - anything that uses microphone and internet calls. The other side hears very distorted voice, not recognizable at all. When I use test calls on Skype I hear the same, totally unrecognizable voice (can't test in WhatsApp or Viber, there are no test call options). I thought that is a mic problem, but no, video or audio recording from camera works without problems, online mic tests are passed too. Regular phone calls are fine, but no Google Voice calls. Also, if i use any Bluetooth headphones (I tested 3 different), there is no sound coming from me in internet calls to other side.
Please help
Looks like people have all kinds of sound problems after Android update, reported here Samsung Community forum and here, and here
I tried a few things to fix this issue: clear the cache partition of the phone (doesn't help at all), reset all network settings (doesn't help at all). Only Factory data reset seems to fix it. But it is not the best solution, a lot of apps and data can't be easy restored after that.
I had same issue on various Android 13 roms. Trying different roms did NOT fix the problem.
The FIX is to
Disable Bluetooth A2DP hardware offload
Now all the messenger app's audio works perfectly!
Enjoy!

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