Home and recents button stopped working - Samsung Galaxy S7 Questions and Answers

Strange issue with my phone. Got off the plane in KC, turned it on, then walked into the terminal. Was using work email and hit the home button to get back to the home screen. Nothing. Recents button doesn't work either.
Rebooted the phone and everything works. 10 minutes later, home button and recents (left soft key) stop working. Another reboot, good for 10 minutes, same problem.
I want to do a factory reset, but work forces me to encrypt my SD card. I uninstalled AirWatch, go to Decrypt SD card in security settings. Get to the page to execute the decryption and push "Decrypt SD card". Nothing happens. Thinking it might be a dead zone at the bottom of the screen because the button was right above the home button, I flip the phone 90 degrees. Press "Decrypt SD Card", nothing.
Now I can't factory reset or I can't access my SD card.
Thoughts?

cjranucci said:
Strange issue with my phone. Got off the plane in KC, turned it on, then walked into the terminal. Was using work email and hit the home button to get back to the home screen. Nothing. Recents button doesn't work either.
Rebooted the phone and everything works. 10 minutes later, home button and recents (left soft key) stop working. Another reboot, good for 10 minutes, same problem.
I want to do a factory reset, but work forces me to encrypt my SD card. I uninstalled AirWatch, go to Decrypt SD card in security settings. Get to the page to execute the decryption and push "Decrypt SD card". Nothing happens. Thinking it might be a dead zone at the bottom of the screen because the button was right above the home button, I flip the phone 90 degrees. Press "Decrypt SD Card", nothing.
Now I can't factory reset or I can't access my SD card.
Thoughts?
Click to expand...
Click to collapse
Will it let you copy SD contents to a PC?
Then you could just wipe and copy back / encrypt again

*Detection* said:
Will it let you copy SD contents to a PC?
Then you could just wipe and copy back / encrypt again
Click to expand...
Click to collapse
Hmmm, so it would decrypt to copy? Are you sure I wouldn't get an encrypted copy on my PC, then wipe the phone and be unable to decrypt? I guess if I can see the files on my PC, then they have to be decrypted....

cjranucci said:
Hmmm, so it would decrypt to copy? Are you sure I wouldn't get an encrypted copy on my PC, then wipe the phone and be unable to decrypt? I guess if I can see the files on my PC, then they have to be decrypted....
Click to expand...
Click to collapse
That's what I'm saying, find a way to copy them obviously decrypted, to the PC, then you can wipe and sort everything out
Afaik the main storage on the S7 is encrypted by default, and it has no problems copying things from there to PC decrypted
Can't speak for SD Card, not tried

*Detection* said:
That's what I'm saying, find a way to copy them obviously decrypted, to the PC, then you can wipe and sort everything out
Afaik the main storage on the S7 is encrypted by default, and it has no problems copying things from there to PC decrypted
Can't speak for SD Card, not tried
Click to expand...
Click to collapse
So that worked. Data is over on my PC and I can read it, so it is not encrypted. Perfect, right?
Time to factory reset. Go into settings and click the box to format the SD card as well and hit factory reset. Nothing. Nothing happens. What the hell is going on here? Can't use Home or Recents button, can't decrypt SD card, can't perform a factory reset. Malware?

Just going to reset it from the recovery menu I guess.

cjranucci said:
Just going to reset it from the recovery menu I guess.
Click to expand...
Click to collapse
No idea what's wrong, possibly just something has corrupted, strange one, have you got any screen overlay apps installed like blue light filters? They can do that
If you can view, open, read the files on the PC they're no longer encrypted

I noticed yesterday that indeed the home button and menu/recent buttons were working strangely
- HOME opened the google now, even though Apex is the default home app
- Menu opened recent, both with long and short click
After a reboot this seems to be corrected, but I still find it strange. Not rooted that device either.

Late response but my s6 and s7 have had this happen with airwatch. Something glitches when time to change my pin.
The phone will just turn off, screen only. Turn it on, log in and home and recent buttons don't work. Trying to manually change the pin will make the soft keyboard not come up so you cant change pin/pass, but clipboard works if you happen to have something useable in there.
Best option, although I am one of the admins, is launch chrome, request desktop, go to our airwatch portal and clear/force a pin change. Phone flickers and home/recent works again. I have to do this every 60 days or so. It's happened 4 times now.

Maybe there's a UFO near you.
Joking aside, do you have Direct access turned on and set up, under Settings - Accessibility?

Related

Encrypt Galaxy Tab 2 7", ICS 4.0.3, CF-Auto-Root?

One of the first things I did on buying my new Galaxy Tab 2 7" (GT-P3100, Wi-Fi and 3G; Spanish market "PHE" identifier, came with ICS 4.0.3, no updates available either through Kies nor OTA) was to encrypt the Device. It worked.
Then I rooted the device with CF-Auto-Root, which had the side effect of performing a factory reset, and as I understand it from a brief conversation with the author of (the excellent!) CF-Auto-Root this was an expected side-effect of the device having been encrypted at the time of applying CF-Auto-Root.
So, the Tab 2 is back to un-encrypted.
Here are the details:
Android 4.0.3
Baseband version 3.0.8-CL448962-user [email protected] #1
Build number IML74K.P3100XWALD2
But now I'm trying to encrypt again (either/both the SD Card and the Device itself) and I'm having no success at all.
On trying to encrypt the SD card, each time it always returns "SD Card Encryption Error" within a few seconds. (And indeed thereafter I always get a Notification about "SD card encryption error" any time the SD card is mounted by the device). If I go back to Settings -> Security -> Encrypt SD card and select to decrypt the card (even though it's not really encrypted), then I can access the SD Card again - no damage was done (and no encryption either).
If I try to encrypt the Device, I get the black background with the large green outline android, and ... nothing. The green android on the black background just stays there. After the normal screen timeout, the screen goes completely blank; I tap the power button, get the usual unlock screen, unlock it, see the green android again ... and, nothing. If I rotate the tablet, the android rotates. If I tap the power switch, I get the silent/ flightmode/ reboot/ turnoff menu. But nothing will get me back to the normal user interface, and it never finishes encrypting (I really think it never starts).
Eventually (after more than a couple of hours) I give up, tap the power switch and select to reboot, and it comes back up fine, but not encrypted.
One of my main reasons for getting the newer device was to have encryption :-/
Is Encryption (Device, and SD Card) supported/ functional when CF-Auto-Root is in use on a Samsung Galaxy Tab 2 (Android 4.0.3)?
How do I get encryption to work, for both the Device and the SD Card?
Is there a way to get more detailed logging (the Tab is rooted, and I have command line access) and/or to command the encryption from the command line, to see what's really happening?
Thanks!
Hm, I tried encrypting only NEW files on the SD Card now, and that seems to work.
I stored a new file on the SD Card, unmounted the card from the Tab, put the card in a card reader on a desktop computer, and indeed the contents of that file are just "data", not readable. Back in the Tab, the contents are the picture which I'd saved to the card.
But still attempting to encrypt the existing files on the SD Card fails. And still attempting to encrypt the device does nothing (green android appears, but no % complete ever displays, etc, just as I posted before).
One step further with the external SD Card; I copied off all of the data, formatted the card, and then was able to fully encrypt it (and copy back my data).
But the Device itself, I still can't encrypt at all - just the same as before.
No ideas? None? Nobody? Please....?
Thanks,
-Jay
Bump?
sigh
Try the same thing with the device itself.
Do a factory reset.
Not once,twice.
I know u lose all data.
But try it.
And do this without android to start.
Keep press power+vol up.
Get into menu and do factory reset,wipe dalwik...all.
Hope this help.
libove said:
If I try to encrypt the Device, I get the black background with the large green outline android, and ... nothing. The green android on the black background just stays there. After the normal screen timeout, the screen goes completely blank; I tap the power button, get the usual unlock screen, unlock it, see the green android again ... and, nothing. If I rotate the tablet, the android rotates. If I tap the power switch, I get the silent/ flightmode/ reboot/ turnoff menu. But nothing will get me back to the normal user interface, and it never finishes encrypting (I really think it never starts).
Eventually (after more than a couple of hours) I give up, tap the power switch and select to reboot, and it comes back up fine, but not encrypted.
Thanks!
Click to expand...
Click to collapse
Did u solve the problem?
i have the same problem
MasterBrush said:
Did u solve the problem?
i have the same problem
Click to expand...
Click to collapse
This was over a year ago, and I don't even use the device anymore. Sorry, can't help.
I've since then tried a ZTE "Skate Pro" (the Movistar Spain branding of the "Blade III"). Piece of Sh*t phone. Support encryption natively under Android 4.0.4, but if you do encrypt the phone, the performance of the touch screen becomes unreliable, frequently so bad that swiping (including Swyping) actions don't work right, and you end up less moving things on the screen and more, effectively, tapping things you absolutely did not intended to tap. I discarded the ZTE Skate Pro/ Blade III.
Then I tried a Haier W708, dirt cheap; not a powerhouse, but satisfatory.
And a Nexus 5 which kicks *ss all over the place.
I can't help any more with this thread, and any results in this thread would not longer help me, so I'm dropping off the thread now.
Best of luck to all.

[Completed] HTC one Logged out

Hello all
Recentaly i was in a remote area and my battery was low so i turned off my wifi and mobile data from settings and kept the phone for charging.
after sometime i found out my niece played with the pattern lock and ultimately i was pushed to the google credentials screen after many attempts.
Not i dont have internet and i cant login.
i have very important photos and documents which i cant loose.(really important).
what all options is there for me.
till now what i have tried.
I tried everything on the forum(tricks).
i started working out with adb shell but no luck as debugging mode not on.
I tried inserting different sim and a lot of things but no luck..
LAstly i have to do the factory reset. if there could be any help plz lem me know.
what is the difference between recovery,fastboot,factory reset ??
Please respond :/
I think that you need help for your HTC One M7 and not M8
It's a little difference but it will be good to be more specific in the elements of your terminal.
What do you mean by
what is the difference between recovery,fastboot,factory reset
Click to expand...
Click to collapse
Factory reset, if you use TWRP, it's wipe cache - dalvik and data
But if I understand what's exactly your problem: your pattern lock is blocked and you cannot access to your device, is it correct ?
Try this:
Before you perform this unlock you must remove the sim card and sd card or it will not reset!
1, With the phone turned of, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2, Wait for the screen with the 3 Android images to appear, ONLY then release the VOLUME DOWN button.
3, Press VOLUME DOWN twice to select "CLEAR STORAGE", and then press the POWER button..
4, When asked to "CONFIRM", press VOLUME UP
5, Finally "REPLACE" the SD Card and SIM Card to restore settings and contacts and you're away!
Click to expand...
Click to collapse
or try this:
Locked Out? Learn to Crack the Android Pattern Lock

Disney Killed My S8+

It was hot. I don't think the phone was necessarily feeling the heat like me... but... the way it was acting... maybe so?
The second to last day of my vacation at Walt Disney World (first time!), my S8+ started acting wonky. I tried to take pictures and the application wouldn't work right.
So, I rebooted.
Now, I'm staring at a screen with a textbox at the bottom of the screen and some text near it (I don't recall it verbatim) "Enter your emergency password".
What? What's an emergency password? Typing in the textbox, it was obvious that it wasn't a numeric-only textbox (for PINs) but it was alpha-numeric. I simply don't recall registering anything but a pin and my fingerprints.
Freaking out, I kept trying to restart and worked with the power and volume buttons.
All I continued to see was the Samsung logo.
Suddenly, I got a black screen with text telling me things were being erased. I then see a blue screen with an android bot telling me stuff was being erased.
After a bit, I was back at the language selection.
Gone. Pictures. Data. SSD... entire phone... fully erased. (Thankfully, a majority of my pictures were immediately put into Instagram... the lost pictures I used the phone's camera app because it works better than the Instagram camera).
Don't have my laptop... so I don't have my password database, so I cannot get into ANY applications.
I know there are requirements for Microsoft Exchange, and other applications that require special security for being a device administrator... I'm not aware of Exchange requiring a password for the phone but... who knows? I didn't enter the password wrong too many times.... even as hot as it was I still used my print to unlock the phone.
Man, that is horrible. My condolences. If you can boot the phone into recovery mode (Hold down volume up, then the Bixby button & then the power button...all at once). Once in recovery, do a factory reset and you shouldn't have to enter that 'Emergency Password'. Unfortunately, everything is lost unless you ran a backup into the cloud or on your 'puter.
Sorry for the post if you've already reset the phone as it sounds like you might have since you mentioned the language screen.
TheBigEasy88 said:
Man, that is horrible. My condolences. If you can boot the phone into recovery mode (Hold down volume up, then the Bixby button & then the power button...all at once). Once in recovery, do a factory reset and you shouldn't have to enter that 'Emergency Password'. Unfortunately, everything is lost unless you ran a backup into the cloud or on your 'puter.
Sorry for the post if you've already reset the phone as it sounds like you might have since you mentioned the language screen.
Click to expand...
Click to collapse
Yeah I didn't have the choice -- the phone decided to reset to a fresh install point. Once I got back home I restored to a previous backup after trying everything I could to undelete stuff on my SDCARD.... but none of the software I tried would work... kudos Samsung... your deletion of my SDCARD was VERY complete...
Did you have the SDCard stand alone or merged with the internal storage? I'm surprised that got wiped also.
Chris Dickerson said:
It was hot. I don't think the phone was necessarily feeling the heat like me... but... the way it was acting... maybe so?
The second to last day of my vacation at Walt Disney World (first time!), my S8+ started acting wonky. I tried to take pictures and the application wouldn't work right.
So, I rebooted.
Now, I'm staring at a screen with a textbox at the bottom of the screen and some text near it (I don't recall it verbatim) "Enter your emergency password".
What? What's an emergency password? Typing in the textbox, it was obvious that it wasn't a numeric-only textbox (for PINs) but it was alpha-numeric. I simply don't recall registering anything but a pin and my fingerprints.
Freaking out, I kept trying to restart and worked with the power and volume buttons.
All I continued to see was the Samsung logo.
Suddenly, I got a black screen with text telling me things were being erased. I then see a blue screen with an android bot telling me stuff was being erased.
After a bit, I was back at the language selection.
Gone. Pictures. Data. SSD... entire phone... fully erased. (Thankfully, a majority of my pictures were immediately put into Instagram... the lost pictures I used the phone's camera app because it works better than the Instagram camera).
Don't have my laptop... so I don't have my password database, so I cannot get into ANY applications.
I know there are requirements for Microsoft Exchange, and other applications that require special security for being a device administrator... I'm not aware of Exchange requiring a password for the phone but... who knows? I didn't enter the password wrong too many times.... even as hot as it was I still used my print to unlock the phone.
Click to expand...
Click to collapse
The only reason I see for this to happen is if on the "lock Screen and Security", inside the "Secure Lock Settings" have enabled the "Auto factory reset".
Biometrics won't trigger a device wipe, they will only force the pin/password field on too many attempts.
You say Exchange. Is this a corporate account? Is there a possibility that someone remotely wiped your device? Log into OWA (the web interface of your Exchange), navigate to Options -> See All Options, then click the Phone tab and see if a wipe was sent to it. Because what you described sounds a lot like a remote wipe. (Though I've never seen the emergency password field.)
Also make sure that you're not violating your corporate policies. Granting admin access to the Exchange app gives your company full control over your device. They can see you accessing your email with it, and if you're doing something that you shouldn't be, they will wipe your device.
mcnascimento said:
The only reason I see for this to happen is if on the "lock Screen and Security", inside the "Secure Lock Settings" have enabled the "Auto factory reset".
Click to expand...
Click to collapse
No way of knowing but I don't recall ever setting that (I wouldn't).
something corrupted your ROM it sounds like, somehow!
if it was the red box that says like "enter password" I believe it is actually "default_password"

Phone restored to factory settings by itself while charging!? Can I retrieve my data?

Hello everyone!
Yesterday I powered off my Moto G3 and plugged it in to charge. After a few minutes I heard a short vibration, which normally means that the phone powered on by itself and is booting. I then checked the screen; I had to put in the PIN for my SIM card, but afterwards there was no pattern I had to draw in order to unlock the phone (I had one set up before!). After unlocking the screen I can see a blue screen with "Welcome" at the top, a choice of language and a yellow arrow ("next") button in the middle and "Emergency" call button at the bottom. And in the top right hand corner are the usual signal strength and battery icons.
When I press the yellow button, I'm asked to connect to a Wi-Fi network. I haven't proceeded beyond that point, as I don't want to mess up my phone even further. Basically it looks like my Moto G3 returned to factory settings and wants me to set it up for first use.
I then tried to reboot the phone a few times. I always get the standard Motorola "stitching" animation and get booted into the described screen. I also went into recovery mode, but almost every single option booted me into the blue screen and one time I got the "No command" screen. But maybe I did something wrong; I'm certainly no expert when it comes to using the bootloader.
Having described all of that, my questions are: is it possible for the phone to have reverted itself to factory settings? If yes - why and how? I have an SD card with a lot of photos, documents and application data that is very important to me. Is it still possible to retrieve the data that was saved on the device?
I would very much appreciate any help with this problem!
Thank you,
Meletel
You can copy the contents of the SDCARD while in TWRP.
1. Put MicroSD card and copy the contents of Internal Storage to microsd though TWRP File manager
2. Connect your phone to your computer by USB Cable while in TWRP and you can access your phone through MTP

Error after RESET by *#*#2846579#*#*

Hello
I wanted to reset my Huawei P40 PRO, under 10.1.0.121.
I was asked to disable its location, which I did; but the reset does not work, after 3 times, I composed the *#*#2846579#*#* to reset it.
Since then, I've been stuck on a Huawei account password request page that doesn't allow me to type the account password because it disappears in 1/2 seconds, with a next window telling me of a network error; so I'm stuck; Would any of you have an idea ?
Thank you
Hey there. I assume you already tried rebooting the phone. Try the following: power off your phone. After it's turned off, press and hold the power button and volume up button. Hold the two buttons until you see an EMUI logo with options to restart, clear data etc. (See screenshot). Try the "clear data" option. It will wipe EVERYTHING on the phone's storage. Then it should reboot and hopefully the issue is gone. Or perhaps you could try "safe mode"? Not sure what that does, but you could give it a try.
jericho246 said:
Hey there. I assume you already tried rebooting the phone. Try the following: power off your phone. After it's turned off, press and hold the power button and volume up button. Hold the two buttons until you see an EMUI logo with options to restart, clear data etc. (See screenshot). Try the "clear data" option. It will wipe EVERYTHING on the phone's storage. Then it should reboot and hopefully the issue is gone. Or perhaps you could try "safe mode"? Not sure what that does, but you could give it a try.
Click to expand...
Click to collapse
I have found, i had to go also to my HUAWEI CLOUD on the WEB and deactivate LOCALIZE MY PHONE; and this time after a restart i could went a huawei login password on the phone
I think I've got the same problem, I've just done a factory reset, and now it just flips straight past the Huawei ID login page and takes me here. unable to connect to server. touch the screen to retry Ive tried clearing the cache and resetting again and nothing works. anyone got any ideas please.

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