I am on my third one and now my 30 days are over so I'm stuck with it and if I return it based on warranty help I get a remanufactured one but I am having some really annoying problems. I have searched these forums but frankly they are very complicated and you all seem very advanced and technical and it's very confusing. I'm hoping someone can lay out in baby steps how to help me with these issues.
1. My folders, and TF3D indicate I have a text message when there are no conversations in there it's completely empty in every folder but it still indicates I have one new text message and it won't clear with a soft reset or anything.
2. Often times my calls go straight to voicemail and do not ring on my phone.
3. I drop a lot of calls
4. Often times my phone will flash and show who is calling but not actually ring even though the sound is completely on.
5. I get a ton of errors that want to report to Microsoft especially the shell32.exe error
6. Often times when I try to connect to the internet it won't work on the Opera browser or IE browser just says can't connect.
7. Often times my email won't download and I get a message saying check in my network connections and the only way it'll fix is if I power the device off.
8. The feature where I can flip it upside down to mute it doesn't work
9. Often times I will click on one spot and it activates something I didn't click.
These are just the ones I can think of off the top of my head. Can someone please help me? I am begging. You can find me on Yahoo at julesthequeen06 if it'd be just easier to tell me I'm a lost cause on chat. Thank you in advance for reading this far.
Julie
BroncosMom said:
I am on my third one and now my 30 days are over so I'm stuck with it and if I return it based on warranty help I get a remanufactured one but I am having some really annoying problems. I have searched these forums but frankly they are very complicated and you all seem very advanced and technical and it's very confusing. I'm hoping someone can lay out in baby steps how to help me with these issues.
1. My folders, and TF3D indicate I have a text message when there are no conversations in there it's completely empty in every folder but it still indicates I have one new text message and it won't clear with a soft reset or anything.
2. Often times my calls go straight to voicemail and do not ring on my phone.
3. I drop a lot of calls
4. Often times my phone will flash and show who is calling but not actually ring even though the sound is completely on.
5. I get a ton of errors that want to report to Microsoft especially the shell32.exe error
6. Often times when I try to connect to the internet it won't work on the Opera browser or IE browser just says can't connect.
7. Often times my email won't download and I get a message saying check in my network connections and the only way it'll fix is if I power the device off.
8. The feature where I can flip it upside down to mute it doesn't work
9. Often times I will click on one spot and it activates something I didn't click.
These are just the ones I can think of off the top of my head. Can someone please help me? I am begging. You can find me on Yahoo at julesthequeen06 if it'd be just easier to tell me I'm a lost cause on chat. Thank you in advance for reading this far.
Julie
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Click to collapse
Have you flashed a new rom, loaded any progams, or done anything beyond out of the box configuring? The easiest answer would be to hard reset the phone and see if that helps.
We need to know some more in-depth info
Carrier:
Rom:
If you haven't tried flashing a rom I highly suggest doing so. This can help with a lot of the problems you are having. For the Stock Rom has a lot of problems.
i wouldnt flash a new rom if its screwing up like this out of the box. what have you installed on your phone? if its doing all these these without any installed programs or mods why have you waited 30 days to do something about it? it seems to me its more of a software issue. try hard resetting and go from there. if its fine, install one program at a time and find out which is causing it. if you have att then i dont think your mute is supposed to work like that, thats a feature you have to install another program to do. i could be wrong but mine doesnt work like that.
I would do a hard reset and clear everything... i would change my time to redirect the call to voice mail to the Max: 30 seconds, I would turn off error reporting because its just a pain in the arse.. the flipping it upside down to mute is the program thats having and issue but like everyone else said what do you have installed on your phone
Over the last couple of years my SM-G860P (Sprint G5 Sport) has gotten rooted and flashed and had a update go real bad. I'd like to just run it back to factory stock. Any version. No custom rom. no custom recovery. Just like it's out of the box. But the amount of information out there has me ready to throw both my phone and computer against a wall. I don't understand the techno speak. (dodxed? Bootloader? undodexed MOAR? Kernals?)
I've been trying for 3 days to get back to plain simple stock with a root. Ever since the update when bad it will run but things like bluetooth don't work. Rotate screen locked on one profile etc. But the sheer number of pages from various dates and various versions of various programs has me frustrated.
Is there a simple way to put it back to out of the box stock? I can let keis or regular updates handle the rest. A "how to go back to stock for idiots"?
Captain Quack
You really shouldn't be flashing anything if you don't know what those terms mean. But anyways, download the correct file for your phone from sammobile.com. MAKE SURE IT IS THE CORRECT ONE FOR YOUR PHONE. Then use Odin (program, you can find it pretty easily if you look for it). Put in the file you got from sammobile, plug in your phone to the computer. Power down your phone, then press Vol Down, Power, and Home at the same time. Follow what it says on screen. Press the button on Odin to send the file over to your phone. DO NOT UNPLUG YOUR DEVICE. After that's done, wait for your phone to reboot. It might take a while (upwards to an hour). If you did it right, then you should be back on stock. There are plenty of videos on YouTube if you need help.
followed the videos. followed the tutorials. had 3 different versions of Odin and 3 or 4 different ROM and kernal files. did everything you said more than once. still not working. tried keis3 and that killed it. can't boot into anything and doesn't show up on the computer. I'm just going to give up on it. we find it interesting my wife's identical phone is starting to act up now. she has data. but no text or phone. off to the service center!
you cant even got download mode? if not, then hes dead Jim. youd need to sent it off for a force flash direct to the mobo
*7:44pm
Hello everyone. I own an Alcatel Idol 4 6055U. I am not able to find my device as an option to see the forums. I see Idol3, Idol 4s, but not Idol 4. I mean, I see the questions pertaining to the model, but I myself cannot access them. Here's my dilemma. Every Android I've owned over the last 2 years has had issues. The same basic issues, but slightly different for each phone. Yesterday I contacted Alcatel customer support yet again concerning issues with my phone. Issues such as phone calls coming in that don't show up on my call logs. I've answered the calls. No one responds on the other end. My back button continuously skips over letters, causing unnecessary time correcting a word at times. When sms texting, the message I'm typing stops and I have to go back into my message to continue. The curser isn't even in the right spot. It will be in the middle of the message instead of at the end. At times the person's message with whom I'm texting will show up out of the dialog box in different print, in addition to receiving the message as usual. The time is always changing. I don't know much about operating systems. I downloaded a file manager from Google Play and found lots of files marked "SQlite injection", hijacked, UDP connection, and more. I even found wording explaining how "they" will only see something about shared user files bc "they're" not on some list (I can provide a copy). I have reset my phone number numerous times. Same issues.
All this being said, I have good reason to believe I know the hacker who is responsible. This individual lives states away. It would all have to be done remotely.
I don't know what to do. I'm begging someone for help. Thank you for your time.
specs8 said:
*7:44pm
Hello everyone. I own an Alcatel Idol 4 6055U. I am not able to find my device as an option to see the forums. I see Idol3, Idol 4s, but not Idol 4. I mean, I see the questions pertaining to the model, but I myself cannot access them. Here's my dilemma. Every Android I've owned over the last 2 years has had issues. The same basic issues, but slightly different for each phone. Yesterday I contacted Alcatel customer support yet again concerning issues with my phone. Issues such as phone calls coming in that don't show up on my call logs. I've answered the calls. No one responds on the other end. My back button continuously skips over letters, causing unnecessary time correcting a word at times. When sms texting, the message I'm typing stops and I have to go back into my message to continue. The curser isn't even in the right spot. It will be in the middle of the message instead of at the end. At times the person's message with whom I'm texting will show up out of the dialog box in different print, in addition to receiving the message as usual. The time is always changing. I don't know much about operating systems. I downloaded a file manager from Google Play and found lots of files marked "SQlite injection", hijacked, UDP connection, and more. I even found wording explaining how "they" will only see something about shared user files bc "they're" not on some list (I can provide a copy). I have reset my phone number numerous times. Same issues.
All this being said, I have good reason to believe I know the hacker who is responsible. This individual lives states away. It would all have to be done remotely.
I don't know what to do. I'm begging someone for help. Thank you for your time.
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Click to collapse
see my PM
Hello, not sure if this is the right thread to be posting this on but here goes...I am trying to root my phone mainly because I want to open up more resources, get rid of certain programs, try out new rooms and I'm interested in development. But another more pressing reason now is because I believe my phone has been hacked. It, along with the last few phones I've had (I've been changing phones to run from whatever is happening.) changes security settings on it's own, goes through batteries way to quickly and uses data when it shouldn't be. Certain options in settings have been grayed out and others keep getting switched back from where I put them. I absolutely cannot run adb because I cannot get my computer to recognize them. I can't run adb over WiFi either. I've tried different computers, operating systems and everything I know to do. I've spent weeks (literally weeks) trying different suggestions from different websites and tutorials and nothing works. I've used Windows, Linux and OSX. I even payed one click root to do it and they couldn't either. I've been looking at what logs and other info I can get from apps but it's limited info because I don't have root. I have read some manifest docs and even though I'm a noob they just don't sound right and certain apps permissions are way out there. I've checked call logs through two carriers, T-Mobile and now Verizon and both indicate that my phone is sending back to back texts and making phone calls that I didn't make. And I mean a lot of them. I've even made it a point to leave my phone at home all day and not use it and my call logs have still indicated usage. I really need some help...I don't know what to do at this point, I feel defeated, angry and frustrated. I believe that it has something to do with firebase and possibly my ex-wife. About a year ago I found an .apk file in her Google drive called ( truthspy.apk ). I did some research and it wasn't good. This was like 5 phones ago and she hasn't had physical access to my last few phones. I'm not sure what's going on but I know for a fact something is going on and Im respectfully requesting someone's help. Is there something that I can do like invoke a log or bug report or go somewhere and take a screen shot to someone something that they would be able to look at and tell if it wasn't right or that something was going on?
Thanks.
Sent from my Nexus 6P using Tapatalk
I'm actually in a very serious problem as I have a problem with restoring my whatsapp messages please help me asap I uninstalled my whatsapp on 16th July and last I backed up it on 7th July. Now when I try to restore the messages after reinstalling it shows my google account but it doesn't show the size of backup and also it says no Internet connection please help me. Also my whatsapp images and whatsapp videos folders have disappeared. I really want to get back my chats. Hope someone will really help me as it means alot to me now
Connect to a wifi or a hotspot, or get better signal then H+
Kenora_I said:
Connect to a wifi or a hotspot, or get better signal then H+
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Click to collapse
I'm already using WiFi and I tried using mobile data as well both didn't help and I tried reseting network settings and all still it didn't work out
ruinaaaa said:
I'm already using WiFi and I tried using mobile data as well both didn't help and I tried reseting network settings and all still it didn't work out
Click to expand...
Click to collapse
Did you check your google account the backup.
It could be app problem, try resetting and other stuff.
Kenora_I said:
Did you check your google account the backup.
It could be app problem, try resetting and other stuff.
Click to expand...
Click to collapse
Hey yes I checked it as well in google drive it shows the backup I can't restore it locally because I deleted the whatsapp databases like or two months ago will it affect this
Try clearing the data and cache of whatsapp or reinstall it.
Kenora_I said:
Try clearing the data and cache of whatsapp or reinstall it.
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Click to collapse
I tried this too and tried so many things.I watched so many youtube videos and searched a lot in google as well still couldn't find any possible way to recover
Albert83BCN said:
Hi guys!
I have been facing this issue this whole week while trying to move all my chats to a new phone I just bought as with the old one the charging port was dying and I could not bear it anymore. So almost everything restored smoothly from Google Backup and it was like being in my phone again with a few wizard steps but then I Installed WhatsApp (WA) and gone through the typical activation and restoring process and. as many, I got stuck at the 24% sometimes, some others 31% and 39%, and never got past the 39%.
I Tried almost everything: restoring from Google Drive, transfer all WhatsApp directory to internal storage and trying to restore from there, etc. Going back to the old phone to create fresh backups just in case they were corrupted as many people suggests, getting every time more delay to be able to activate WhatsApp again up to 12h for both SMS and call activation... just to mess again and feel back at square one, I guess you all feel the pain.
Well, the good news is that I finally managed to restore all the chat history!!! (well, cannot be certain that 100% was restored but I do not miss anything ATM and I can go back up to 2012 chats so I guess that qualifies as "everything" hehe).
So, I'm posting here because I've been searching a lot on the forums and the reddit and for all the people that is having this issue recently, almost no body came back to report success and I know it feels really discouraging It certainly gives the impression that this issue has no fix at all, and that you should accept losing all the chat history and starting from the start again. But from all the data I've been gathering during this week, at least two or three people reported to eventually being able to restore the chat; they fell in one of these two categories: they either transferred to a different phone where the backup seemed to restore okay, and then exported and restored in the target phone with success (something like a "bridge" restore mode, most of the cases I've read did it this way) or they finally succeeded by sheer brute force by trying again and again and again.
I fall in this 2nd category. In the most recent attempt I was doing what I've been doing again and again and again with just minor variations in the workflow and finally succeeded. TL; DR; I think in reality in many cases attempts could succeed by just letting the phone restore the backup endlessly, by not giving up and assuming the restore process went wrong when it has been stuck forever at either 24, 31 or 39% and force closing..
But I know in the midst of desperation OCD kicks in and you want step-by-step success case scenario reproduction so I will tell you all the steps that I followed that I can remember that got me to finally have the backup to end successfully:
0. First of all, in the winning attempt I had already uninstalled WA from the new phone and removed totally the WA folder in the internal storage / sdcard storage. Not sure this is mandatory but just to tell this was the case.
1. Since I got WA working perfectly on the old phone at every moment, I backed up locally for the Nth f%!?&ยท( time. This left me with the latest local backup plus a few others in the databases folder as a result of keep messing up.
2. I copied the full WhatsApp directory from the internal storage of the old phone to a safe place. This could be the PC or whatever, but PC transfer via USB seems too sloppy. You maybe could do it via ADB, whatever, I went by the route of coping it to the external SD with some random explorer utility like ES File Explorer. It does not matter, the point is to be able to backup the full WhatsApp folder in order to restore it as similar as possible as the original. What we are more interested right now is in the database folder but having all images, videos etc in place will help in getting it like before the easiest way. (Disclaimer: Ok guys sorry if some steps are too obvious to XDA users which usually are highly educated in the matter, but I was thinking of sharing/linking this text on the reddit and others, so please bear with it).
3. I installed latest WA in the new phone, opened the app (I intended to not open but I somewhat forgot) and got to the welcome screen, immediately closed the app at that step.
3. I restored the full folder to the new phone internal storage, pure copy/paste style (as said, in my case via the SD since both phones have SD slot and was very convenient, but via USB, cloud, etc. can be done).
4. I went to the databases folder and only kept the msgstore.db.crypt12 file and the latest backup with a date (ie: msgstore-2019-11-21.db.crypt12), deleted the rest. Honestly I do not think this is crucial but I somewhat wanted to make it easier for WA to know which one to target, I thought about keeping only the msgstore.db.crypt12 but some random dude pointed that the one with the date was needed. I was under the assumption that file structure is identical in both but just wanted to get done with this and keep both, just in case.
5. Before opening again the WA to try to activate and restore with this full local copy, I opened the Android settings app and went to applications > whatasapp > storage, as suggested by user redweaver, thanks for the tip! by keeping looking at the storage usage of the app during the restore process we could get insight about if it was really doing something or the app was really stuck. Keep open for now. In my case, I saw also on the old phone that my data used for the app was 780+ MB, so I had an idea of what should be on the new phone by the time it finished (if it did!).
5b. I don't think this is really necessary but I did it just in case. I was planning to go to work and let the thing running as long as it would need, and I would make sure that the process would get maximum uptime and nothing would get in the way. So I went to Applications > WhatsApp > Battery usage (or something like it) and disabled the battery optimizations for this app. I also went to the developer mode settings and enabled do not lock the phone while it is charging and everything that looked like it might be relevant. Again, most likely this has nothing to do, but reproducible steps, right?
6. Now open WA and activate it as usual, but when it seems that the activation step ended and you go to the next screen, immediately put the phone in air plane mode or disable data/WiFi, whatever. The goal is that it cannot reach Google Drive to look for the online backup. Honestly maybe in the end is not the culprit of GDrive but many people states that the GD backup is broken at this time and suggests going the local route, so we will do it like this.
7. WA should tell you that looking for the backup is going too slow and to skip this step (sorry to not have exact message, I have it in Spanish, but something in these lines, BTW excuse my somewhat limited English ). The point here is to click on the link that says skip the step and when you are prompted with a popup, click also on Skip.
8. WA will display the typical restore / transfer-like screen where the process starts. At this point you have to enable again data plan / WiFi at least or exit air plane mode, don't know really but even if restoring from local it complains about not having internet connection, maybe needs it to encrypt with the key or something? don't know.
9. Now is the feared moment! Even this time, I got somewhat stuck at 31% again. I left it do its thing, and some time later, it prompted for the popup that has a progress-bar from 0 to 100 (honestly, what is the difference between both?!) which also got stuck at 31%. If you let it be, it starts going back and forth many times, I guess maybe its going chat per chat and the progress-bar represents each one? Dunno. Thing is, even in the prior attempts I got at this point and the backup did not finish successfully. But this time I was decided to let it do its thing as much time as it would take, until the end. In the process the phone might display a pop up saying that WA does not respond. I clicked a few times in the 'keep waiting' option, then I just forgot because I did not have time to mess with it and hoped that it was still working on the background, which bring us to step 10.
10. While we are contemplating the backup process, we can go to the settings app again and look how the internal data is going for the WA. In my case, after some time under the restore process, when I went there I saw WA had occupied 0.91 GB of data space. After going back and forth again between WA and settings, the usage keep growing: 0.96, 1.03, 1.10... I thought it was on the right track, and encouraged me to keep waiting. Maybe in the end the process is too slow for old databases. Note that some people speculates that having messages from very long ago might be the culprit here due to changes in the table structure and that this might be the reason breaking the restore process. And maybe it is the case, but even if it is, in my case I finally succeeded where previously I didn't and without deleting anything, so this does not seem to be a deal-breaker or I would have never succeeded. I say it because some people reported that deleting old conversations and trying again finally made them succeed. Now I suspect the true reason was simply that by making the database smaller the process finished earlier, but YMMV.
11. Cannot be totally sure, but in my case, I noticed that leaving WA on the background and clicking on the WA icon again might stop the process for true and bring a message about not being able to recover the chats, I got this previously, do not try to open the WA normally, only leave it temporally to look to the space usage in the settings to get back to it by swyping between recent apps to keep the same instance open and working, this was a key point in my success trial that did not happen during the previous ones.
12. And finally, while I kept switching between WA and the settings and when I last saw like 1.30GB of space used (almost twice the space compared to the old phone, maybe it leaves a lot of temp data) I don't know if I either messed with the app-switching or it really finished, but then I got prompted to the screen where you enter your name or nickname. And when I completed this step, I finally got to the chats screen and everything was like in the old phone! Where previously I would get to a lot of empty chat rooms with maybe 40 total messages restored according to WA. Hurray!
Notice that in my case it was still reporting 31% on the WA background screen under the progress bar popup when it finished!! so it seems that is not really mandatory to experience the 100% complete to have it work in the end, but YMMV.
OK, maybe not the most elegant "guide" out there but I wrote it in a hurry and my english sucks, I just hope it might help someone to not lose their WA chats forever.
Good luck!
Edit: I almost forgot but, for the sake of completeness. I also tried a certain script that can backup WA from the phone and retrieve the encryption key, it will also leave an unencrypted copy of the chats database that can later be viewed with a WhatsApp viewer like this. The script is called WhatsApp Key/DB Extractor, and it still works as of 2019, just look at the latest posts in the thread. Guys here on XDA most likely know about it but if not, you might give it a try. I tried it because I assumed that maybe I could circumvent the restore issues by going that route and pushing the backup via ADB, but turns out the legacy WA won't prepare the database due to the time out of sync issue, or at least the data seemed to be lost after performing the restore process, and the unencrypted database on the PC cannot be digested by WA latest versions by just putting it into the internal storage directly according to what other users commented. But, if you finally give up trying the restore process, it still could be relieving to know that you keep a local copy in the PC that can be viewed with another PC tool, at least you get a backup and the conversations are there, in a different way though. Maybe in the future there's a process that can restore them again to a different phone, and you could then merge the new chat database with the older backup with tools like Merjeapp.
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This has the solution
Kenora_I said:
This has the solution
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Click to collapse
Thank you but today I read this in the afternoon. This guy has solved it through whatsapp databases but I don't have a way go backup locally as I deleted my whatsapp databases two months ago. All I can do is recovering from google drive but the thing in this guy's scenario his chat was actually being restoring but I can't even do that since it says that I have an Internet connection problem