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I've got a Verizon Galaxy s6 that won't boot. Please help.

I received this galaxy s6 as part of a trade for another phone. The original owner said the phone's speakers would stop working sporadically, but was still usable after a power off/on. Until one day it would no longer boot. When I press the power button, the "Galaxy S6" screen will come on for a few seconds and then the screen goes black (accompanied by a blue-light blue pulsing led). It will go into download mode and recovery mode, but will not boot up. and this is how it was given to me.
I've tried:
factory data reset - no change
Install stock firmware (downloaded from Sam mobile, also from android rootz ) via Odin (shows failed device 4 binary 1) -no change
Upgrade firmware via kies - invalid serial number when imei is entered (from sticker on the battery.
I'm a little ignorant when it comes to software issues, so there would be no possibility of over-explaining. and any and all help would be very much appreciated. Thank you in advance.

cellmedic said:
I received this galaxy s6 as part of a trade for another phone. The original owner said the phone's speakers would stop working sporadically, but was still usable after a power off/on. Until one day it would no longer boot. When I press the power button, the "Galaxy S6" screen will come on for a few seconds and then the screen goes black (accompanied by a blue-light blue pulsing led). It will go into download mode and recovery mode, but will not boot up. and this is how it was given to me.
I've tried:
factory data reset - no change
Install stock firmware (downloaded from Sam mobile, also from android rootz ) via Odin (shows failed device 4 binary 1) -no change
Upgrade firmware via kies - invalid serial number when imei is entered (from sticker on the battery.
I'm a little ignorant when it comes to software issues, so there would be no possibility of over-explaining. and any and all help would be very much appreciated. Thank you in advance.
Click to expand...
Click to collapse
Use smartswitch (its the alternative for kies on the s6). Theres an emergency recovery option.

Tried it. says device is not supported. So I select the "more" option then emergency recovery option and it says "if a software update fails to complete, the device will appear in the list below" however the device is not listed, so there is nothing to select.
Device initialization option gives me an invalid serial number error
Used an imei converter to get the dec and get "serial number not found on server".
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

I will donate to anyone who can help me get this phone to boot up. (Specific step by step instructions)
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

I know this sounds dumb but you're sure it's the verizon variant?

Hi, I've the same problem with a S6 (italy), the issue came up after a crash on the floor (glass back cover broken).
I gave a look inside, but every seems fine, nothing broken. A friend of mine told me that could a damaged emmc, he owns a repair shop and back in the days saw a lot of S3 with the same symptoms.

[Q] Need help with FRP Lock PLEASE read me.

.
Hi - I really am in need of help. My phone which is a T-Mobile Samsung Galaxy Note 5 (was) running latest 6.x firmware,
but custom and rooted via DarkStalker's awesome ROM. All was running fine for months. I did do one thing before my phone died,
I turned OFF developer option and forgot to turn it back ON before I i rebooted. Now the phone is bricked ( I pray it is SOFT not
hard bricked ). When I turn ON the phone it just says "FRP Lock is ON" and then shuts off.
I can enter download mode but NOT recovery. This phone is my work phone and has so much important stuff on it, I just have to fix this.
Plus my wife will shot me for paying $700 and breaking it.
Anyway ... I assume I must go back to stock some how. I can boot to download mode and connect to Odin. But I tried to flash:
1) SM-N920T_1_20160702132553_r0dr7864oe.zip
Also I tried this file ( again via Odin )
2) Noble_Kernel_Auto-Root_N920T_v0.1_Rebuid3.tar.md5
But BOTH files resulted in a FAIL on the Odin screen. ( SEE PIC BELLOW )
Now when I boot it boots to a screen that says this:
Odin Mode
Download Speed: Fast
Product name: SM-N920T
Current Binary: Custom
System Status: Custom
FRP LOCK: ON
Secure Download: Enabled
Knox Warrenty Void: 1
AP Swrev: B:2 K:0 S:0
=========
Custom Binary (Recovery) BLOCKED by FAP Lock
.
Click to expand...
Click to collapse
Sooooo basically I can NOT boot to the OS because the FRP lock is ON and I guess should be OFF, but when I try to Odin Flash I get a FAIL at the end of the flash. ( again see picture bellow )
PLEASE HELP I will try anything. .. My job and my wife are going to kill me soon.....
Cheers to all
Thanks
.

Thibor69 said:
.
Hi - I really am in need of help. My phone which is a T-Mobile Samsung Galaxy Note 5 (was) running latest 6.x firmware,
but custom and rooted via DarkStalker's awesome ROM. All was running fine for months. I did do one thing before my phone died,
I turned OFF developer option and forgot to turn it back ON before I i rebooted. Now the phone is bricked ( I pray it is SOFT not
hard bricked ). When I turn ON the phone it just says "FRP Lock is ON" and then shuts off.
I can enter download mode but NOT recovery. This phone is my work phone and has so much important stuff on it, I just have to fix this.
Plus my wife will shot me for paying $700 and breaking it.
Anyway ... I assume I must go back to stock some how. I can boot to download mode and connect to Odin. But I tried to flash:
1) SM-N920T_1_20160702132553_r0dr7864oe.zip
Also I tried this file ( again via Odin )
2) Noble_Kernel_Auto-Root_N920T_v0.1_Rebuid3.tar.md5
But BOTH files resulted in a FAIL on the Odin screen. ( SEE PIC BELLOW )
Now when I boot it boots to a screen that says this:
Sooooo basically I can NOT boot to the OS because the FRP lock is ON and I guess should be OFF, but when I try to Odin Flash I get a FAIL at the end of the flash. ( again see picture bellow )
PLEASE HELP I will try anything. .. My job and my wife are going to kill me soon.....
Cheers to all
Thanks
.
Click to expand...
Click to collapse
If you are in the latest firmware (PH2) you have to flash the same firmware (PH2)

.
Thank you sir. But ... im not sure how to tell if I am PH2 or not. Either way, could you point me to a download link for the firmware and I will try it .. please
Cheers
josezr said:
If you are in the latest firmware (PH2) you have to flash the same firmware (PH2)
Click to expand...
Click to collapse

Thibor69 said:
.
Thank you sir. But ... im not sure how to tell if I am PH2 or not. Either way, could you point me to a download link for the firmware and I will try it .. please
Cheers
Click to expand...
Click to collapse
I don't know if I can put links here, but here's
https://mega.nz/#!IJ5VlSRC!HPWdi1sjAhsDm1PoCsp_UK2jkSigsjUXsUxo2egcytE

josezr said:
I don't know if I can put links here, but here's
https://mega.nz/#!IJ5VlSRC!HPWdi1sjAhsDm1PoCsp_UK2jkSigsjUXsUxo2egcytE
Click to expand...
Click to collapse
Thank you so much my friend. I will try it and report back.
Cheers

Unfortunately I did the exact same thing as you one time. And unfortunately Odin wouldn't allow me to flash anything. But there was this tool we use to use all of the time for the s4 and it's called Samsung Kies. As in "keys". Basically as long as you can get in download mode it doesn't matter how you brick it.
You just soft bricked it but the bad thing is we can't flash unadulterated version of firmware with Odin. So if frp lock is on Odin is a no go. And when I say unadulterated I mean one that's not directly from Samsung not touched or changed in anyway.... which are hard to come by in many cases in my experience. When the recovery is changed it won't pass an Odin check usually if frp lock is on. Matter of a fact I don't think you can flash anything with fap lock on with Odin. Due to the fact that frp lock is basically saying bootloader locked.
When you turn off oem mode you unlock the checks put in place by the firmware and hardware during boot. Odin uses these checks also so when you try and flash it'll be a no go. Good news for you is this already happened to me and I figured why couldn't I just restore with heimdall. Well that's a no go to. So final solution was to try out kies that I had remembered using heavily with the s4.
1. Download Samsung Kies3. Link: http://www.samsung.com/pk/support/usefulsoftware/KIES/#none
2: Install and open kies.
3. Go to the the tools tab and select firmware upgrade and initialization.
4. It will ask for your model name. Type SM-N900T.
5. Now it will ask for the Serial Number of your device. It is located on the back of your phone toward the bottom. Type that in and hit enter.
6. Now a message pops up and says the device can be restored etc...... Hit OK.
7. Now a message says Now initializing latest version. Hit OK.
8. Now it will Prepare software for initialization.
9. A screen will come up that says "Please follow the steps below to proceed with emergency recovery.
A. Make sure that the device is turned off.
B. Switch the device to recovery mode and reconnect the cable.
- To switch to recovery mode, turn on the device by pressing the Power button while holding down the Volume control "▼" Button and the Home button, and then press Continue (the Volume control "▲") button.
10. When it detects you are in download mode it will take care of the rest.
Try not to make the same mistake again.

I just rebooted with the developer options turned off on Friday. I was on ph1 firmware. Saw joeyv (spelling?) Deodexed stock rom with an option for an Odin installation. Did the installation through Odin and was back to stock. Odin flashed the kernel and tarp combo and was back up and running with root. No information was lost. For anyone else having this problem.
Sent from my SM-G935T using Tapatalk

Thank you JohnMonsour for taking the time to write all that. I will save it for future use if needed. BUT ... thanks to Josezr I got it fixed.
I was able to boot into download mode like I stated, but I just needed the correct firm to flash. They all failed until I tried
N920TUVS4DPH2_N920TTMB4DPH2_TMB.zip ( Thank you Josezr ).
I just flashed that file and Odin completed and phone rebooted to OS. So ALL IS GOOD. My only question now is ... inside the developer
options section ( in settings ) I have turned Developer options back ON but ... all the options that can be set ON or OFF are in the OFF
position and I am not sure which should be turned on. Can anyone please give me a quick run down on how they should be set .. like this:
stay awake on
next ones set to,
on
off
off
off
on
off
ect............
=======================
Debugging
=======================
on
on
off
ect........
=======================
Networking
=======================
on
off
off
ect........
It would sure help me. Thanks again to all 3 of you guys for helping.
Cheers

This is crazy I just ran into my phone becoming locked yesterday. T mobile sent me a update and my phone of course was set to auto update and my phone would do nothing it was a FRP LOCK. All I did was download odin and used this site to walk me through it all files are provided thanks to [ROM] [STOCK] N920TUVU3DPG1 | 6.0.1 | Deodexed | KNOX Free | 7.22.2016 by jovy23. At the bottum of the page is the download and also instruction to use odin. This was a life saver. LINK/ http://forum.xda-developers.com/tmo...rom-n920tuvu1boh4-5-1-1-deodexed-ciq-t3194270. Copy and past everything you need to do to get out of a FRP Lock situation is in this tutorial. Thanks again Jovy23.

JohnMonsour said:
Unfortunately I did the exact same thing as you one time. And unfortunately Odin wouldn't allow me to flash anything. But there was this tool we use to use all of the time for the s4 and it's called Samsung Kies. As in "keys". Basically as long as you can get in download mode it doesn't matter how you brick it.
You just soft bricked it but the bad thing is we can't flash unadulterated version of firmware with Odin. So if frp lock is on Odin is a no go. And when I say unadulterated I mean one that's not directly from Samsung not touched or changed in anyway.... which are hard to come by in many cases in my experience. When the recovery is changed it won't pass an Odin check usually if frp lock is on. Matter of a fact I don't think you can flash anything with fap lock on with Odin. Due to the fact that frp lock is basically saying bootloader locked.
When you turn off oem mode you unlock the checks put in place by the firmware and hardware during boot. Odin uses these checks also so when you try and flash it'll be a no go. Good news for you is this already happened to me and I figured why couldn't I just restore with heimdall. Well that's a no go to. So final solution was to try out kies that I had remembered using heavily with the s4.
1. Download Samsung Kies3. Link: http://www.samsung.com/pk/support/usefulsoftware/KIES/#none
2: Install and open kies.
3. Go to the the tools tab and select firmware upgrade and initialization.
4. It will ask for your model name. Type SM-N900T.
5. Now it will ask for the Serial Number of your device. It is located on the back of your phone toward the bottom. Type that in and hit enter.
6. Now a message pops up and says the device can be restored etc...... Hit OK.
7. Now a message says Now initializing latest version. Hit OK.
8. Now it will Prepare software for initialization.
9. A screen will come up that says "Please follow the steps below to proceed with emergency recovery.
A. Make sure that the device is turned off.
B. Switch the device to recovery mode and reconnect the cable.
- To switch to recovery mode, turn on the device by pressing the Power button while holding down the Volume control "▼" Button and the Home button, and then press Continue (the Volume control "▲") button.
10. When it detects you are in download mode it will take care of the rest.
Try not to make the same mistake again.
Click to expand...
Click to collapse
its so much wrong with this write up its not funny...for one his model number is sm-n920t second if he is in frp lock then he cant turn his phone off, i tried this method it doesnt work period

you can't turn your phone off?
Yeah actually you can hard reset it and then enter download mode....
Hold volume down the home button and power for like 10 seconds then when the screen turns black you quickly hold volume down, home, and power......
You might not be able to turn it off but you can still enter recovery and download mode.
You might not be able to get into recovery depending on how screwed up your phone is.
And kies3 version was the only one that would work with the above method, now kies has checks in place that checks your knox status and if you've tripped knox it won't work. I can rewrite the guide and link the proper kies if it's really necessary. But this is from 2016 so I am sure that I don't need a proper rewrite.
And at this point I'm pretty sure it might not even matter what version of kies is used it probably does all checks server-side. So this method is obsolete for an almost obsolete phone.
Sorry I didn't help you.

SM-N920V Stuck In Bootloop and Can't Access Recovery

Hi, I have a Verizon Samsung Note 5. I have attempted to flash every stock rom available for this device. I continues to stay in bootloop. If i try to boot into recovery mode, it just goes into the bootloop anyways. I am at a loss of what to do. I cant use adb on Windows due to the bootloop. This is the first time I have ever posted because I can usually find my solution from other peoples misfortunes. I have tried the following stock roms where most roms passed, and a few failed. I have also tried the ones that failed with multiple versions of Odin. I can access the download mode with no issues. I can also access the Maintence Boot menu from the download mode. Everything I have read says I need to wipe system cache and the odin install would work correctly. Any help would be fantastic. Also, I do not know what build number my phone is since I cant access.
N920VVRU3CQB9 7.0 (Nougat) 04/12/2017 (details)
N920VVRS3BQA1 6.0.1 (Marshmallow) 01/31/2017 (details)
N920VVRS3BPL4 6.0.1 (Marshmallow) 12/28/2016 (details)
N920VVRU3BPJ3 6.0.1 (Marshmallow) 12/02/2016 (details)
N920VVRS3BPI1 6.0.1 (Marshmallow) 09/27/2016 (details)
N920VVRU2BPG5 6.0.1 (Marshmallow) 09/07/2016 (details)
N920VVRS2BPF4 6.0.1 (Marshmallow) 07/19/2016 (details)
N920VVRS2BPF2 6.0.1 (Marshmallow) 06/18/2016 (details)
N920VVRU2BPD4 6.0.1 (Marshmallow) 05/10/2016 (details)
N920VVRU2BPC2 6.0.1 (Marshmallow) 03/4/2016 (details)
N920VVRU2AOJ3 5.1.1 (Lollipop) 12/15/2015 (details)
N920VVRU2AOJ2 5.1.1 (Lollipop) 10/20/2015 (details)
N920VVRU1AOGJ 5.1.1 (Lollipop) 09/25/2015 (details)

What does Odin say after a flash? Pass or Fail? Maybe your PIT file got messed up? Normally you don't want to mess with the PIT but you might need to try something with that. I've never messed with them so you'll need someone else to help you with that. Was this phone ever booting okay ? If this only happened after you flashed something there should be a way to get back to a bootable phone. Did you unlock the OEM lock before flashing - I think that is important (in the developers options) or you may get into a bootloop. If it's on a VZ service plan you could take it back and they might fix it with a box for flashing at a level you can't normally do with Odin on a usb cable. Just don't admit you were flashing anything

droidzer1 said:
What does Odin say after a flash? Pass or Fail? Maybe your PIT file got messed up? Normally you don't want to mess with the PIT but you might need to try something with that. I've never messed with them so you'll need someone else to help you with that. Was this phone ever booting okay ? If this only happened after you flashed something there should be a way to get back to a bootable phone. Did you unlock the OEM lock before flashing - I think that is important (in the developers options) or you may get into a bootloop. If it's on a VZ service plan you could take it back and they might fix it with a box for flashing at a level you can't normally do with Odin on a usb cable. Just don't admit you were flashing anything
Click to expand...
Click to collapse
I have tried the pit file with each as well. Ive tried them all with and all without. It is not on a Verizon plan. I purchased it from someone to use, they said the battery died during an update. I believe they may have told me a lie, because it shows custom on the bootloop screen.

Apd833 said:
I have tried the pit file with each as well. Ive tried them all with and all without. It is not on a Verizon plan. I purchased it from someone to use, they said the battery died during an update. I believe they may have told me a lie, because it shows custom on the bootloop screen.
Click to expand...
Click to collapse
That can be bad having an update during a low battery. Yes they may have bricked it doing something wrong flashing a wrong file. You might want to try flashing the Oscar kernel and look through this message thread for help: https://forum.xda-developers.com/no...asy-guide-how-to-root-verizon-galaxy-t3454593 Dealing with the Verizon version of the Note 4 is a real pain but I managed to get root following the above link thanks to Tripper511's detailed instructions for this phone. Check his troubleshooting guide also.

Apd833 said:
I have tried the pit file with each as well. Ive tried them all with and all without. It is not on a Verizon plan. I purchased it from someone to use, they said the battery died during an update. I believe they may have told me a lie, because it shows custom on the bootloop screen.
Click to expand...
Click to collapse
When you boot into download mode, what does it say next to "PRODUCT NAME"?
Also can you get into recovery using the power, volume and home buttons? If so can you tell me what it says right underneath "Android System Recovery"?

MrMike2182 said:
When you boot into download mode, what does it say next to "PRODUCT NAME"?
Also can you get into recovery using the power, volume and home buttons? If so can you tell me what it says right underneath "Android System Recovery"?
Click to expand...
Click to collapse
Actually this was a very helpful suggestion by MrMike2182 when my Note 5 was stuck in a bootloop one time: do a factory reset right after it's done flashing. Stop Odin from auto rebooting the phone and after the flash hold the volume down and power button at the same time until the screen turns off and when it comes back on just select factory reset and let it finish. But since Mike's here if that doesn't work he may have some other good suggestions :good:

droidzer1 said:
Actually this was a very helpful suggestion by MrMike2182 when my Note 5 was stuck in a bootloop one time: do a factory reset right after it's done flashing. Stop Odin from auto rebooting the phone and after the flash hold the volume down and power button at the same time until the screen turns off and when it comes back on just select factory reset and let it finish. But since Mike's here if that doesn't work he may have some other good suggestions :good:
Click to expand...
Click to collapse
I tried those exact steps too actually. I found that solution on another thread. Still nothing.

MrMike2182 said:
When you boot into download mode, what does it say next to "PRODUCT NAME"?
Also can you get into recovery using the power, volume and home buttons? If so can you tell me what it says right underneath "Android System Recovery"?
Click to expand...
Click to collapse
I can't get to recovery in anyway at all.
Odin Mode
Download speed: fast
Product name: SM-N920V
Current binary: samsung official
System status: custom
FRP Lock: On
Secure download: enabled
RP SWREV: B:3 K:0 S:1

Apd833 said:
I can't get to recovery in anyway at all.
Odin Mode
Download speed: fast
Product name: SM-N920V
Current binary: samsung official
System status: custom
FRP Lock: On
Secure download: enabled
RP SWREV: B:3 K:0 S:1
Click to expand...
Click to collapse
I suspect the FRP Lock could be some of my issue.

Apd833 said:
I suspect the FRP Lock could be some of my issue.
Click to expand...
Click to collapse
RP SWREV: B:3 K:0 S:1 You're on bootloader 3 and the knox is not tripped on the phone.. What I would suggest you do is flash this firmware version N920VVRS3BPI1 from my Android File Host and before connecting the phone to odin open the settings and disable the auto reboot option and then connect the phone and flash it and after odin displays PASS then disconnect the phone and immediately press and hold the volume down button, the home button and the power button at the same exact time and when the screen turns on select factory reset and let it finish doing that but do not let odin reboot the phone!
And if FRP Lock is on meaning OEM unlock is disabled then you'll need to use one of the adb root only kernels in order to get the FRP reset.

MrMike2182 said:
RP SWREV: B:3 K:0 S:1 You're on bootloader 3 and the knox is not tripped on the phone.. What I would suggest you do is flash this firmware version N920VVRS3BPI1 from my Android File Host and before connecting the phone to odin open the settings and disable the auto reboot option and then connect the phone and flash it and after odin displays PASS then disconnect the phone and immediately press and hold the volume down button, the home button and the power button at the same exact time and when the screen turns on select factory reset and let it finish doing that but do not let odin reboot the phone!
Click to expand...
Click to collapse
I did that firmware version, but it didn't work. I did the exact steps you just stated. I will attempt it again and see if I can get something out of it. I read that Odin v 3.10.6 worked best for the note 5, is this true or does it matter? I have most of them. Haha

Apd833 said:
I did that firmware version, but it didn't work. I did the exact steps you just stated. I will attempt it again and see if I can get something out of it. I read that Odin v 3.10.6 worked best for the note 5, is this true or does it matter? I have most of them. Haha
Click to expand...
Click to collapse
I'll upload something for you to use in a few minutes.

MrMike2182 said:
RP SWREV: B:3 K:0 S:1 You're on bootloader 3 and the knox is not tripped on the phone.. What I would suggest you do is flash this firmware version N920VVRS3BPI1 from my Android File Host and before connecting the phone to odin open the settings and disable the auto reboot option and then connect the phone and flash it and after odin displays PASS then disconnect the phone and immediately press and hold the volume down button, the home button and the power button at the same exact time and when the screen turns on select factory reset and let it finish doing that but do not let odin reboot the phone!
Click to expand...
Click to collapse
I did that firmware version, but it didn't work. I did the exact steps you just stated. I will attempt it again and see if I can get something out of it. I read that Odin v 3.10.6 worked best for the note 5, is this true or does it matter? I have most of them. Haha
Can you give me d/l link for the root only kernels and directions possibly?

MrMike2182 said:
I'll upload something for you to use in a few minutes.
Click to expand...
Click to collapse
Thank you for all of the help.

Apd833 said:
Thank you for all of the help.
Click to expand...
Click to collapse
Download this odin and try it.. The auto reboot is already turned off. Just unzip it. odin-modified
Those root kernels should be posted on the root section but they aren't full root! Only adb terminal root with no write permission to /system..

TRY THIS
Firstly you will need:
About 6gb of data and a stable network
A usb data cable
Patience
After getting all that, follow these steps:
1. Download samsung smart switch and install it to your computer
2. Download samsung usb drivers and install it too
3. Make sure your device is charged and your computer is connected to the Internet (with a stable network and at least 5gb of data because a slight error in the network will send you back to the beginning and you will have to start everything all over again.)
4. Launch smart switch and when prompted to connect your device, don't connect it, just click on "more" at the top right corner
- Then click on "Emergency software recovery and initialization"
- Then click on the "device initialization " tab
- Then enter your model number (your model number is N920V)
- Then click on search
- You'll be asked to enter the S/N (serial number)
- You'll find the serial number at the back of your phone (on the glass)
- Then remaining steps are self-explanatory
*DON'T FORGET TO LET US KNOW HERE.

h.meed said:
Firstly you will need:
About 6gb of data and a stable network
A usb data cable
Patience
After getting all that, follow these steps:
1. Download samsung smart switch and install it to your computer
2. Download samsung usb drivers and install it too
3. Make sure your device is charged and your computer is connected to the Internet (with a stable network and at least 5gb of data because a slight error in the network will send you back to the beginning and you will have to start everything all over again.)
4. Launch smart switch and when prompted to connect your device, don't connect it, just click on "more" at the top right corner
- Then click on "Emergency software recovery and initialization"
- Then click on the "device initialization " tab
- Then enter your model number (your model number is N920V)
- Then click on search
- You'll be asked to enter the S/N (serial number)
- You'll find the serial number at the back of your phone (on the glass)
- Then remaining steps are self-explanatory
*DON'T FORGET TO LET US KNOW HERE.
Click to expand...
Click to collapse
It tells me "The S/N you have entered is incorrect. Please check and re-enter."

MrMike2182 said:
Download this odin and try it.. The auto reboot is already turned off. Just unzip it. odin-modified
Those root kernels should be posted on the root section but they aren't full root! Only adb terminal root with no write permission to /system..
Click to expand...
Click to collapse
I've tried that Odin version and the root kernels I could find. I am still stuck in a bootloop. I have never been at such a loss with a phone. I usually am very good at figuring everything out, but this phone hates me.

Apd833 said:
Thank you for all of the help.
Click to expand...
Click to collapse
Apd833 said:
It tells me "The S/N you have entered is incorrect. Please check and re-enter."
Click to expand...
Click to collapse
Snap the back of the phone and send it to me on whatsapp
+2349020428078

h.meed said:
Snap the back of the phone and send it to me on whatsapp
+2349020428078
Click to expand...
Click to collapse
I can't get whatsapp to add the number you provided. I attached an image to this reply.

Unbricking options

I have a conundrum. I bought an international S10e so I could root and run custom ROMs, even though I live in the US. While flashing with Heimdall, my USB controller flaked out and the flash failed hard. It left the phone in such a corrupted state, that it no longer will go into download mode or boot into recovery. When connecting it to a computer, it just goes to a teal screen that says the following:
An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software.
Click to expand...
Click to collapse
I installed Windows, the drivers, and the Smart Switch software, but the program refuses to see my S10e as a valid device for emergency recovery or otherwise. I took it to a shop to see if they could perform the reset, and they told me that Samsung US refuses to give them the necessary files due to it being an international model.
Are there any other tools I can use to perform this reset, or do I have to mail it in to Samsung?

it will go back into download mode again!
nakedhitman said:
I have a conundrum. I bought an international S10e so I could root and run custom ROMs, even though I live in the US. While flashing with Heimdall, my USB controller flaked out and the flash failed hard. It left the phone in such a corrupted state, that it no longer will go into download mode or boot into recovery. When connecting it to a computer, it just goes to a teal screen that says the following:
I installed Windows, the drivers, and the Smart Switch software, but the program refuses to see my S10e as a valid device for emergency recovery or otherwise. I took it to a shop to see if they could perform the reset, and they told me that Samsung US refuses to give them the necessary files due to it being an international model.
Are there any other tools I can use to perform this reset, or do I have to mail it in to Samsung?
Click to expand...
Click to collapse
---- connect it to a pc press bixby and volume down it may take a few tries but keep trying i had the same problem but am now up and running again if that doesnt do it make sure its off and connect to a pc again pressing power, volume down and bixby all at the same time it will go into download mode again i tried the smartswitch thing as well but useless.

martindar said:
---- connect it to a pc press bixby and volume down it may take a few tries but keep trying i had the same problem but am now up and running again if that doesnt do it make sure its off and connect to a pc again pressing power, volume down and bixby all at the same time it will go into download mode again i tried the smartswitch thing as well but useless.
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Click to collapse
I have tried all that many times. The phone will not go into download mode. Unless there is a way to perform the reset that it suggests without download mode, it is dead and I will have to mail it in to Samsung and fight with them about it. Are there really no consumer-available tools that can do this?

same screen
nakedhitman said:
I have tried all that many times. The phone will not go into download mode. Unless there is a way to perform the reset that it suggests without download mode, it is dead and I will have to mail it in to Samsung and fight with them about it. Are there really no consumer-available tools that can do this?
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i had the same picture as you posted but was still able to get back into download mode keep trying or if youve given up trying then return it but its nearly impossible to brick these phones
just saying

i have the same problem, did you solve ?

maiki1 said:
i have the same problem, did you solve ?
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Click to collapse
I'm afraid not. Got a shiny brick on my desk, waiting in vain for some kind of low-level flashing procedure to recover it. At this point, its looking like it won't amount to much more than e-waste

nakedhitman said:
I'm afraid not. Got a shiny brick on my desk, waiting in vain for some kind of low-level flashing procedure to recover it. At this point, its looking like it won't amount to much more than e-waste
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Click to collapse
i find a solution with that mode odin see the phone and with the firmware ctg4 nothing is happen but i installed
new firmware dth7 with odin and that work my phone reboot in stock firmware

nakedhitman said:
I'm afraid not. Got a shiny brick on my desk, waiting in vain for some kind of low-level flashing procedure to recover it. At this point, its looking like it won't amount to much more than e-waste
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Click to collapse
I would gladly buy this off you if you don't fix it. Feel free to send me a pm as I'm never on here.

It's just soft bricked lol. I've been at this exact screen myself (S10e exynos). Just download Odin, Samsung USB drivers and stock ROM. Connect phone to PC, and Odin should detect it right away if I remember correctly. If not, hold power + volume down until the phone shuts off, then quickly plug it in while holding bixby + volume down. Try messing with it until Odin detects it and then just flash stock. I can assure you, it's fixable, nothing serious.

Did I just brick my device?

Hey guys!
So basically I will start from the top:
1. Device is Samsung Galaxy Note 10 Lite (SM-N770F) (F/DS if it matters really)
What happened is:
I've wanted to install Android 11 update on my phone - downloaded SamFirm app, searched for correct firmware for my region (I've made sure to select appropriate device and region).
Then I've downloaded Odin (3.14.1), loaded all files correctly - no errors or anything, started the process in Odin and after some time I got an error on the phone - Custom Binary(SUPER) Blocked By OEM Lock.
Now what happens is that I can't do literally anything with my device - it's turned on constantly on the same screen, on the top I can see the above error in red font, while on the center of the screen there is message "An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software." - which I of course did, but Smart Switch doesn't even see the device or anything.
I can't turn off the device - while I press power and volume down button, it just goes black for a moment and comes right back up on the same screen no matter what.
Although, I think it's in downloading mode - Odin still sees it correctly (when I plug it in or out I can see changes in Odins screen).
Tried downloading older versions through SamFirm, other versions of Odin, other USB in computer, other cable - no luck at all.
Did I fully bricked the device? Or is it just soft bricked? Is there anything I can do now? Can Samsung center help me? I've tried chatting with them but they just sent me to their facility.
I'd do literally anything to fix this. Please help me, I'm desperate.

If you can get into recovery, i would try factory reset there. Then go to downloadmode and try complete new flash of newest version with csc (not home_csc). But im not sure, wether it is possible to flash with odin if bootloader is not unlocked in this new samsungs. I allways used odin with unlocked bootloader.

can't get into recovery - only thing I see is the above mentioned screen and there is 0 possibility of going anywhere else

priamusx said:
Hey guys!
So basically I will start from the top:
1. Device is Samsung Galaxy Note 10 Lite (SM-N770F) (F/DS if it matters really)
What happened is:
I've wanted to install Android 11 update on my phone - downloaded SamFirm app, searched for correct firmware for my region (I've made sure to select appropriate device and region).
Then I've downloaded Odin (3.14.1), loaded all files correctly - no errors or anything, started the process in Odin and after some time I got an error on the phone - Custom Binary(SUPER) Blocked By OEM Lock.
Now what happens is that I can't do literally anything with my device - it's turned on constantly on the same screen, on the top I can see the above error in red font, while on the center of the screen there is message "An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software." - which I of course did, but Smart Switch doesn't even see the device or anything.
I can't turn off the device - while I press power and volume down button, it just goes black for a moment and comes right back up on the same screen no matter what.
Although, I think it's in downloading mode - Odin still sees it correctly (when I plug it in or out I can see changes in Odins screen).
Tried downloading older versions through SamFirm, other versions of Odin, other USB in computer, other cable - no luck at all.
Did I fully bricked the device? Or is it just soft bricked? Is there anything I can do now? Can Samsung center help me? I've tried chatting with them but they just sent me to their facility.
I'd do literally anything to fix this. Please help me, I'm desperate.
Click to expand...
Click to collapse
I experienced similar situation, but in my case, even my phone stuck in download mode screen, ODIN did not detect my phone, even PC wasn't response when plug in USB cable. As same as you say, when I tried to power off, it was power on itself and "An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software" message appear on screen.
Then I tried to enter download mode again in download mode screen, by pressing power off, and after screen go black press immediately volume up+down. After that phone enter the download mode screen (again), it was looks like the same, but this time I was able to install firmware. Actually I really dont understand why this method work but you can give a try.

Unfortunately, still no luck.
But I've thought about other thing. Do you think it's possible to use .PIT file and re-partition option in Odin?
From what I've read everywhere this will wipe all partition data (so basically it should wipe every single thing) from the device, so it should be possible to overcome this oem lock, shouldn't it? Or will I just brick the device even further? I'm kinda desperate here as the phone is about 2-3 months so it's as brand new...
Edit: I think I've found another issue here. My device model is SM-N770F/DS so it's a Dual Sim model, while everywhere I only see firmware for SM-N770F so without dual sim. May it cause problems as well? How about the above option with flashin firmware with pit file and wiping partitions?

If you have figured it out by now good for you. If not, that emergency screen you see is nothing to fear. You can flash firmware with Odin from that screen...no worries your not bricked. Just do as you would if the device were in download mode..flash away.

Was your bootloader unlocked?