Samsung S7 Audio Glitch Buzz Distortion Dragging - Samsung Galaxy S7 Questions and Answers

I have been having some audio problems with my S7. I recorded a short video to demonstrate the problem. Please see the following video and description and help me out. Thank you.
https://www.youtube.com/watch?v=ifakwpE5duc
This video is to to show the audio problem I have with my S7. As you can see and hear, in this 2 minutes there are several times where the audio gets distorted and drags a little. This happens during music, video, audio, youtube and all the other media playback. It happens both through speakers and headphone. This happens whether when the screen is off or in use. I tried safe mode and factory reset but the problem didn't go away.
This device was bought 2 weeks ago, brand new.
The following timestamps indicate when the problem occurs
0:07
0:12
0:22
1:02
1:12
1:32
1:47
1:53
1:57

Have you tried booting to recovery and clearing the cache?
Bit drastic, but if no other solution, factory reset?
Checked for any apps that are using high CPU that could be causing a problem?
Is the phone up to date?

many thing can be cause this probleme
1- music files format
2- ram is busy
3- cpu too
4- system
you need to restart or clearing the cache or another music app !!

Related

Audio Crackling/Audio stutter when screen off after 3.1 Update

All,
I noticed a couple possible defects after upgrading to 3.1 manually.
1. When playing audio from certain applications (XMP for Android for instance) The Audio cuts out shortly after the screen turns off, and then halts for a period of time before coming back shortly, then cuts out again.
2. Once you turn the screen back on, there is a distinct crackling in the audio.
Workaround:
1. Turn screen back on (get the crackling)
2. Unplug the 3.5mm audio jack
3. Play music from the speakers
4. Plug back in the 3.5mm audio jack
Anyone else seeing these issues with other audio applications?
Yep, I had the crackling and long pauses start happening today after the FOTA update.
Seems to happen (more often?) when applications interrupt an audio stream. For instance, listening to music and get an IM or email.
Yeah I had issues with this as well afer updating to 3.1...I saw in another thread that doing a "hard reboot" will fix the issue and has seemed to work for me so far. Hold the power button down for 10-15 sec until the unit reboots.
same problem
I have the same problem as well. The audio stops functioning properly when the screen times out or when I lock the device with the power button. The weird thing is that this behaviour is not consistent for all apps.
For example, "Music" stops only at the end of the song. From the "3.1 ROM issues" thread, other users are experiencing this as well. In contrast, in the apps "Listen" and "Audible", almost as soon as the screen goes off or I lock it, the audio stops, starting after some 30 seconds, halting again after 10 seconds. It repeats this cycle a few times and then stops completely. If I lit the screen by hitting the power button, the audio resumes with crackling noises as mentioned in the original posts.
Also, hard reset didn't work. I am tempted to do a factory reset except that I don't really know what's going on and I don't know if that'd fix it!
UPDATE: I found the following workaround solutions:
1- Winamp works flawlessly for songs, not a peep or hitch!
2- BeyondPod is working fairly well for podcasts. (It has paused once after 11 minutes so far.)
I did the fota update.
and I've the the crackling. Sucky.
me too. Hope they get an update out to fix this asap. Extremely annoying bug.
Would like to add I am also experiencing this issue although mine didn't start till a couple days after the update to 3.1. A hard reset works for a little while but the issue eventually presents itself again. Might be due to a caching issue with the music player?
Anyone try another music player?
I discovered the crackling noise problem last night.
At first I thought the FLAC songs were recorded from a dirty vinyl record.
I also discovered the problem where the Music app does not continue to the next song when listening with the screen turned off. How stupid is that.
These are two big problems that ASUS needs to address ASAP.
I am already annoyed by the pop sound when turning the Transformer on and whenever any sound to the speaker (Headphones are fine) is played after a long pause.
They must have used a really cheap sound chip in the Transformer.
Yes I can confirm the same problems with google listen. Have tried the hard reset but it doesn't really help very much. Things worked fine after the restart, but as soon as the screen turned off, then the audio paused, and began to crackle, then more pauses. It is almost as if some part of the system is in some sort of low power mode and is not able to feed the data at the required data rate...
gloomyandy said:
... It is almost as if some part of the system is in some sort of low power mode and is not able to feed the data at the required data rate...
Click to expand...
Click to collapse
I believe this could be exactly the problem. I have not yet gotten my TF, but looking forward to one greatly. However, I get exactly this problem on my Galaxy Tab 7" WHEN using setCPU to add a profile that scales the CPU down when screen is off. It sounds to me as if ASUS has added some sort of governer/scaling that does this. I could be wrong of course This is just based on reading, and personal experience
corodius said:
I believe this could be exactly the problem. I have not yet gotten my TF, but looking forward to one greatly. However, I get exactly this problem on my Galaxy Tab 7" WHEN using setCPU to add a profile that scales the CPU down when screen is off. It sounds to me as if ASUS has added some sort of governer/scaling that does this. I could be wrong of course This is just based on reading, and personal experience
Click to expand...
Click to collapse
Yes. I get a lot of weird little problems with the Tab 7'' when setCPU scales clock speed down too far, including random reboots. I guess that's the sacrifice Asus made to give the TF such a tremendous battery life.
grainysand said:
I guess that's the sacrifice Asus made to give the TF such a tremendous battery life.
Click to expand...
Click to collapse
I don't know about "tremendous"
More like pretty good...
i can confirm that i have this issue using google music app. I previously purchased PowerAMP (arguably the best android music app) and no problems whatsoever when the screen goes off.
I do like the google music app as it seems like a truly lightweight player but its still in beta stage and needs a bit of work.
I just discovered something. The problem does not occur for my Transformer when the unit is plugged in!
So it must be power management problem, the question is how to fix it?
Hey guys, loving the xda forums btw, much love. I have a acer iconia a500 16gb, and same problem here:
Using Acer_a500_4.010.13_com_gen2
The default Music player is buggy and crashed fairly often, the audio stopping when screen turns off and stopping intermittently is also present on iconia with the default music player and the others as well.
The audio crackling is also present under same conditions.
To add insult to injury, sometimes when i connect a headphones the speakers dont turn off. And if i play with he "dolby mobile" settings, the sound on my headphones get really tinny untill i unplug the headphones and plug them back in, or i reboot the sys in some cases.
I just thought I should add to this thread that I have the same problems on my Acer Iconia A500. It consistently only finishes the song after I turn the screen off then it waits MINUTES to start the next song. I only occasionally have problems with the crackle sound. I had the crackling a lot when I first got it but it doesn't seem to happen as often any more. It doesn't seem to happen when I use doubleTwist but I really wish that the STOCK APPLICATION (which I like the best) would work...
Is there ANY way to fix this stuff? I mean even downgrading to like 3.0 or something. I like to use my tablet to play on my stereo system and I don't enjoy having to effing go back every time I want to play the next song. I also don't want to leave the screen on all the time and murder the battery.
I have the same thing happening on my A500 (running the ASUS PRIME ROM, though). When the screen turns off, anything audio related gets really skippy.
apparently there's some sort of setting build in for the cpu to underclock to the point of not being able to continue running the music application when the screen turns off. (that's me guessing it could be wrong) It always happens with stock music app though it didnt happen when in 3.0.
I installed winamp and doubletwist and both played nonstop.
Also i noticed that if you had music in your external sd and you open music app (also happened with winamp) and remove the sd the applications wont work anymore (thy always fc)unless you install the sd back (that is if you had your music library in the sd even if you also have it internally)
I tried moving the music to the internal storage but the error persist. the only way to get rid of it is formatting the tablet and passing the music to the tablet before running the apps. However if you install the sd and you happen to have music and music app open, youre screw again.
thats the error ive been having and im stuck with a 16gb sd in the tablet to hear music, (which i find it sucking cause my tablet is 32gb)
any suggestions?

Video recording bug ?

Hi, i just received my Sensation today , i'm pretty happy with it so far but then i found a nasty bug.
After i record a video, looks like the soundcard of the phone just went dead, i cant play video , cant play music, there's no sound from the phone at all. I have to restart the phone to get sound back.
I also tried to uncheck stereo recording and different resolution but still no result. And this happens every single time.
Has anyone encountered this problem before ? is this a normal bug ?

media playback sound stops/stutters on speaker

Hi all,
when i am watching a youtube movie, streaming music or movies or listening to podcasts my sound stops or stutters but only when using the speakers - there are no issues when using headphones, be it bluetooth or wired. Also i have never missed a notification or call, so i would guess it's working there.
I have performed a factory reset to see if that would fix it somehow and it seemed to do that for a week or two but now the issue has arised again.
Have anyone else noticed the problem or do i just have a faulty device that i should take back to the store to be replaced?
I could root the phone and the audio thingy mod someone maid, but for once i cant really be arsed with rooting the phone, since i am quite happy with it except for this issue.
I have the same problem. Made factory reset and fixes for a while but for me instead of 1 or two weeks it takes only some hours... ringtones, notifications, headphones and other system sounds works fine...it's only media sound through speaker. It looks like the phone detects that there is headphones connected. I've been trying to work around this problem and only found a fix using an app called Sound About but I would love to have this fixed without any second party programmes.
Gijoe85 said:
I have the same problem. Made factory reset and fixes for a while but for me instead of 1 or two weeks it takes only some hours... ringtones, notifications, headphones and other system sounds works fine...it's only media sound through speaker. It looks like the phone detects that there is headphones connected. I've been trying to work around this problem and only found a fix using an app called Sound About but I would love to have this fixed without any second party programmes.
Click to expand...
Click to collapse
I also have the same problem.
I downloaded the Soundabout app but I still had the problem. What did you configure in the Soundabout app to patch up the audio issue?
Guys have you fixed this!?!?!?!?!?!?

Audio Playback Issues

Hi guys! So, i have a problem with my Galaxy S6, specifically audio. Sometimes, when playing music or watching video while audio is playing through the speaker, the sound will get "choppy". That's the only way I can describe it. It's like the volume is constantly going up and down, and there's a bit of crackling as well. It seems to get triggered by a screenshot, a screen rotation, when changing the video quality, or when the phone gets hot when playing a graphics-heavy game. I know a factory reset would most definitely fix this, but I'm trying to find a workaround, since a factory reset is a really heavy process, because i have a lot of stuff on my phone. If someone experienced this issue, or knows a fix, please help!

Speaker volume randomly varies

When I'm on YouTube playing out of the phone speakers, every 5 seconds or so the sound cuts out from the earspeaker and the volume from the main speaker spikes for a second, before returning to normal.
Is there a way to disable the earspeaker from playing media? For some reason this only seems to happen with YouTube and not music apps like Spotify.
giacso said:
When I'm on YouTube playing out of the phone speakers, every 5 seconds or so the sound cuts out from the earspeaker and the volume from the main speaker spikes for a second, before returning to normal.
Is there a way to disable the earspeaker from playing media? For some reason this only seems to happen with YouTube and not music apps like Spotify.
Click to expand...
Click to collapse
Try clearing data on or reinstalling YouTube
Did you ever fix this ? I have a g8x with the same problem some times, a reboot seems to fix it
natertater23 said:
Did you ever fix this ? I have a g8x with the same problem some times, a reboot seems to fix it
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Click to collapse
I had this app called Videoder to download videos from fb/insta. Deleting that fixed it completely (removing permissions didn't work however).

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