Audio Playback Issues - Galaxy S6 Q&A, Help & Troubleshooting

Hi guys! So, i have a problem with my Galaxy S6, specifically audio. Sometimes, when playing music or watching video while audio is playing through the speaker, the sound will get "choppy". That's the only way I can describe it. It's like the volume is constantly going up and down, and there's a bit of crackling as well. It seems to get triggered by a screenshot, a screen rotation, when changing the video quality, or when the phone gets hot when playing a graphics-heavy game. I know a factory reset would most definitely fix this, but I'm trying to find a workaround, since a factory reset is a really heavy process, because i have a lot of stuff on my phone. If someone experienced this issue, or knows a fix, please help!

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Audio Crackling/Audio stutter when screen off after 3.1 Update

All,
I noticed a couple possible defects after upgrading to 3.1 manually.
1. When playing audio from certain applications (XMP for Android for instance) The Audio cuts out shortly after the screen turns off, and then halts for a period of time before coming back shortly, then cuts out again.
2. Once you turn the screen back on, there is a distinct crackling in the audio.
Workaround:
1. Turn screen back on (get the crackling)
2. Unplug the 3.5mm audio jack
3. Play music from the speakers
4. Plug back in the 3.5mm audio jack
Anyone else seeing these issues with other audio applications?
Yep, I had the crackling and long pauses start happening today after the FOTA update.
Seems to happen (more often?) when applications interrupt an audio stream. For instance, listening to music and get an IM or email.
Yeah I had issues with this as well afer updating to 3.1...I saw in another thread that doing a "hard reboot" will fix the issue and has seemed to work for me so far. Hold the power button down for 10-15 sec until the unit reboots.
same problem
I have the same problem as well. The audio stops functioning properly when the screen times out or when I lock the device with the power button. The weird thing is that this behaviour is not consistent for all apps.
For example, "Music" stops only at the end of the song. From the "3.1 ROM issues" thread, other users are experiencing this as well. In contrast, in the apps "Listen" and "Audible", almost as soon as the screen goes off or I lock it, the audio stops, starting after some 30 seconds, halting again after 10 seconds. It repeats this cycle a few times and then stops completely. If I lit the screen by hitting the power button, the audio resumes with crackling noises as mentioned in the original posts.
Also, hard reset didn't work. I am tempted to do a factory reset except that I don't really know what's going on and I don't know if that'd fix it!
UPDATE: I found the following workaround solutions:
1- Winamp works flawlessly for songs, not a peep or hitch!
2- BeyondPod is working fairly well for podcasts. (It has paused once after 11 minutes so far.)
I did the fota update.
and I've the the crackling. Sucky.
me too. Hope they get an update out to fix this asap. Extremely annoying bug.
Would like to add I am also experiencing this issue although mine didn't start till a couple days after the update to 3.1. A hard reset works for a little while but the issue eventually presents itself again. Might be due to a caching issue with the music player?
Anyone try another music player?
I discovered the crackling noise problem last night.
At first I thought the FLAC songs were recorded from a dirty vinyl record.
I also discovered the problem where the Music app does not continue to the next song when listening with the screen turned off. How stupid is that.
These are two big problems that ASUS needs to address ASAP.
I am already annoyed by the pop sound when turning the Transformer on and whenever any sound to the speaker (Headphones are fine) is played after a long pause.
They must have used a really cheap sound chip in the Transformer.
Yes I can confirm the same problems with google listen. Have tried the hard reset but it doesn't really help very much. Things worked fine after the restart, but as soon as the screen turned off, then the audio paused, and began to crackle, then more pauses. It is almost as if some part of the system is in some sort of low power mode and is not able to feed the data at the required data rate...
gloomyandy said:
... It is almost as if some part of the system is in some sort of low power mode and is not able to feed the data at the required data rate...
Click to expand...
Click to collapse
I believe this could be exactly the problem. I have not yet gotten my TF, but looking forward to one greatly. However, I get exactly this problem on my Galaxy Tab 7" WHEN using setCPU to add a profile that scales the CPU down when screen is off. It sounds to me as if ASUS has added some sort of governer/scaling that does this. I could be wrong of course This is just based on reading, and personal experience
corodius said:
I believe this could be exactly the problem. I have not yet gotten my TF, but looking forward to one greatly. However, I get exactly this problem on my Galaxy Tab 7" WHEN using setCPU to add a profile that scales the CPU down when screen is off. It sounds to me as if ASUS has added some sort of governer/scaling that does this. I could be wrong of course This is just based on reading, and personal experience
Click to expand...
Click to collapse
Yes. I get a lot of weird little problems with the Tab 7'' when setCPU scales clock speed down too far, including random reboots. I guess that's the sacrifice Asus made to give the TF such a tremendous battery life.
grainysand said:
I guess that's the sacrifice Asus made to give the TF such a tremendous battery life.
Click to expand...
Click to collapse
I don't know about "tremendous"
More like pretty good...
i can confirm that i have this issue using google music app. I previously purchased PowerAMP (arguably the best android music app) and no problems whatsoever when the screen goes off.
I do like the google music app as it seems like a truly lightweight player but its still in beta stage and needs a bit of work.
I just discovered something. The problem does not occur for my Transformer when the unit is plugged in!
So it must be power management problem, the question is how to fix it?
Hey guys, loving the xda forums btw, much love. I have a acer iconia a500 16gb, and same problem here:
Using Acer_a500_4.010.13_com_gen2
The default Music player is buggy and crashed fairly often, the audio stopping when screen turns off and stopping intermittently is also present on iconia with the default music player and the others as well.
The audio crackling is also present under same conditions.
To add insult to injury, sometimes when i connect a headphones the speakers dont turn off. And if i play with he "dolby mobile" settings, the sound on my headphones get really tinny untill i unplug the headphones and plug them back in, or i reboot the sys in some cases.
I just thought I should add to this thread that I have the same problems on my Acer Iconia A500. It consistently only finishes the song after I turn the screen off then it waits MINUTES to start the next song. I only occasionally have problems with the crackle sound. I had the crackling a lot when I first got it but it doesn't seem to happen as often any more. It doesn't seem to happen when I use doubleTwist but I really wish that the STOCK APPLICATION (which I like the best) would work...
Is there ANY way to fix this stuff? I mean even downgrading to like 3.0 or something. I like to use my tablet to play on my stereo system and I don't enjoy having to effing go back every time I want to play the next song. I also don't want to leave the screen on all the time and murder the battery.
I have the same thing happening on my A500 (running the ASUS PRIME ROM, though). When the screen turns off, anything audio related gets really skippy.
apparently there's some sort of setting build in for the cpu to underclock to the point of not being able to continue running the music application when the screen turns off. (that's me guessing it could be wrong) It always happens with stock music app though it didnt happen when in 3.0.
I installed winamp and doubletwist and both played nonstop.
Also i noticed that if you had music in your external sd and you open music app (also happened with winamp) and remove the sd the applications wont work anymore (thy always fc)unless you install the sd back (that is if you had your music library in the sd even if you also have it internally)
I tried moving the music to the internal storage but the error persist. the only way to get rid of it is formatting the tablet and passing the music to the tablet before running the apps. However if you install the sd and you happen to have music and music app open, youre screw again.
thats the error ive been having and im stuck with a 16gb sd in the tablet to hear music, (which i find it sucking cause my tablet is 32gb)
any suggestions?

[Q] Poor Sound Quality When Using Camcorder

Does anybody know if HTC has acknowledged the problem with poor sound quality when recording video on the Sensation? As in -- it's super loud and distorted even when recording in a relatively quiet environment? This has been the single most disappointing thing about this phone for me.
I have seen a couple of threads started about this but there is not much info out there that I've been able to dig up.
Does anybody have more information about the problem or know of anything that can be done to alleviate it? Even if there's a different video recording app someone can recommend, I'd be happy. (From what I've read it sounds like a software issue -- something with the default codec or volume level being borked. Hopefully it doesn't actually have anything to do with the mic itself.)

Awful audio distortion/clipping in loud environments.

Hey Guys!
I have a problem lately on my s6.
When i record videos in loud environments the audio gets really distorted and the video gets unusable.
Its really annoying since i like to record videos when i go to concerts etc.
Never had a problem with it until a few weeks ago.
Does it have something to do with nougat?
Here are some examples:
youtu.be/wb_8UHzyEO4
youtu.be/Dh4ZNHt-hsc
Do you know what causes this and is there any fix?
Maybe theres an audio mod which includes auto gain control or a limiter or something?
Thanks in advance!
Hi, I am having the exact same issue,
One day in a club my microphone was fine and the next absolutely unusable with horrible clipping!
Did you find a fix?
Calum
Same problem!
wow..what a grap phone i got...they are not able to put in a working limiter / loudness adjustment..

Audio distortion/clipping in loud environments

Hey Guys!
I have a problem lately on my Galaxy S6.
When i record videos in loud environments the audio gets really distorted and the video gets unusable.
Its really annoying since i like to record videos when i go to concerts etc.
Never had a problem with it until a few weeks ago.
Does it have something to do with nougat?
Here are some examples:
youtu.be/wb_8UHzyEO4
youtu.be/Dh4ZNHt-hsc
Do you know what causes this and is there any fix?
Maybe theres an audio mod which includes auto gain control or a limiter or something?
Thanks in advance!

background noise goes quiet when there's no other noise

I was trying out the free version, and was interested in buying the pro version. But while watching a show today on my tablet, I noticed that the background/environmental sound was cutting out, going quiet, when there wasn't other sound at the same time. It was a scene on a plane, and the low hum of the plane in flight is constant throughout. But it was quickly fading out in the absence of dialogue or other sounds. And each time I went back and listened to that section again, it kept doing it. When I switched over to VLC to test it out there, I could hear the hum of the plane throughout the scene as intended.
I've tried switching to each audio output option (OpenSL, Java AudioTrack, AAudio), but the issue persists with each one. Does anyone know what might be causing it, or how to fix it? I like the user interface of MX Player more than VLC, but I'm definitely hesitant to make the purchase while this audio issue persists. Thanks in advance for any help that might be given. I'd definitely say I'm a relative noob when it comes to stuff like this.
After more testing, I actually do hear the same thing happening (even if not to the same extent) with VLC also - so this forum probably won't be able to help after all. The issue isn't with the video files, because it doesn't happen with them when played on a laptop, for instance. Not sure if it's something with my particular tablet (Samsung Galaxy S5e) or just android tablets in general. I'd still very much like to know the cause and if there's a way to address it, but I guess it's not a huge deal to just live with.
Well, I believe I finally figured it out. It seems to have just been an issue with the sound quality settings on my tablet. Under Dolby Atmos, "Auto" was selected, so I guess the tablet was altering the sound automatically. Once I changed it "Movie", I no longer noticed the issue. So this thread can probably be closed or deleted by a mod or something, if so desired.

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