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I am having trouble with the GPS receiver on my phone. I don't think it's an app-specific issue, as I've tried several different apps, including one called GPS Status, and none of them can give me an accurate GPS location anymore.
Brief history: I've used the GPS function before with no problem. Using Google's Map app, it previously worked perfect. I could get a satellite lock almost instantly, and the accuracy was superb. Using the navigation app, I was getting equally superb performance. I have used that app several times over the last 4 months since I've owned the phone.
More history: I rooted it and put a custom ROM on it about a month after getting the phone. I put LeeDroid on it (v2.2.3, IIRC), along with the recommended kernel, and the recommended radio (12.39.60.19x_26.06.04.06_M). The GPS functions worked both before and after the initial flashing of the ROM. I've been on LeeDroid v2.2.3 for about 3 months or so. I took a road trip to Atlanta with my wife, and all of a sudden, the google map app couldn't give me an accurate location. Navigation also wasn't working, so initially I thought there must be something wrong with the updated version of the app. So I uninstalled updates, relaunched the app, still no luck. Thinking perhaps the app was broken, I removed it completely, reinstalled, and still nothing. So, I tried different apps: Mapquest, GPS Status, GPS Tracker, all to no avail. I then rebooted the phone. Again, no dice. Then I disabled the location services, restarted them, and that didn't work either. So I tried a hard reset (pulled battery while phone was powered on). No luck with that, either. Then, I figured perhaps something went wrong with the ROM/Kernel/Radio, etc. (I'm sort of a n00b when it comes to android hacking). So, I figured it wouldn't hurt to update to the latest LeeDroid version, updating the kernel and the radio (probably the most pertinent here is the radio, right?) while I was at it. And then, after all that, GPS STILL won't work right. I even went so far as to delete and restore the location services app itself, to no avail.
My current software is LeeDroid v3.3.1 ROM, LeeDroid v3.2.0 kernel, Radio = 12.39a.60.19x_26.06.06.30_M (the latest radio update from AT&T that I could find). I've also tried the recommended radio from LeeDroid thread, and that didn't help, either.
Could the GPS receiver itself have gone bad? It's strange, the only location data I get inside Google Maps is from the cell towers, which is not accurate at all. I know this, because if I disable "Use wireless networks" under Settings -> Location, I don't get any location at all. And, if wireless networks is on, it's terribly inaccurate, showing me several blocks away from where I really am (standing outside w/ clear line of sight to the sky). Under GPS Status, the status bar just scrolls and scrolls, never giving me a reading or satellite lock.
FYI, most of these tests were done standing outside with clear skies (maybe a few clouds or whatever, but no buildings or trees nearby). A few were done in my car on the road, but that has never hindered my GPS signal/performance before, both on this device, and my previous phone (iPhone 3GS).
I'd take it to an AT&T store, but I'm afraid if the store clerk looks in my phone data, he'll see my software #, realize I've hacked the device, notate my account, and I won't be able to get any warranty support at all. The only thing I can think of is to restore to factory ROM, and then test it and take it in to the store if need be, but I figured I'd give the great folks at XDA forums a shot first, in case you guys have any ideas I haven't thought of yet.
Thanks.
You could try doing a full wipe and re-install as a last resort. But I have read MANY posts in this forum from people who had to return an Inspire because of faulty GPS, so that could very well be your problem.
Thanks for the insight, Jake. I forgot to mention that when I flashed the newer version of LeeDroid I did a full wipe. I didn't wipe Dalvik cache. I'm not sure if that would make any difference. It certainly helps to gain the knowledge that I'm not the only one with this issue...
Try to flash the gps fix that angeldeath created
Sent from my Inspire 4G using XDA Premium App
dooyoo222 said:
Try to flash the gps fix that angeldeath created
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
+1. Link to AngelDeath fix is in my signature.
Thanks guys. I will give that a try today.
Tried the angeldeath GPS fix. No luck. Still no satellite lock. I sat outside (it's pretty clear today) for 10 minutes trying.
dvsone79 said:
Tried the angeldeath GPS fix. No luck. Still no satellite lock. I sat outside (it's pretty clear today) for 10 minutes trying.
Click to expand...
Click to collapse
If you have a case on the phone, take it off. Some cases cause interference with the gps.
Sent from my Inspire 4G using XDA Premium App
dooyoo222 said:
If you have a case on the phone, take it off. Some cases cause interference with the gps.
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
I thought of that, and tried it once. It didn't make a difference. Not to mention, I've had the same case since the day I got the phone (I'm particular about cases and screen protectors on touch-screen phones), and it wasn't interfering during the 2 or 3 months where the GPS functionality was working great.
I restored to the stock ROM found in this thread: http://forum.xda-developers.com/showthread.php?t=1058042
No dice. It seemed to work for a moment immediately after booting post-flash, but now it is not getting any sat locks. I am going to take it in to the store and see what they say...
Hey guys just wanted to stop by and ask if you ever thought it was not rom or hardware related? The US government will from time to time take sats out of commission for repairs and tests. Not to mention they can kill any sats they feel like without telling anyone. Just a thought
Yeah, but your gps usually connects to 5-10 sattelites at once, I'm sure they wouldn't all be out at once.
http://www.google.com/m?hl=en&gl=us...uncher&action=devloc&q=htc+inspire+gps+issues
I suggest you Unroot and run the ruu after calling att to get your replacement on its way. Myself and others have had to do it due to faulty hardware.
I thought I was having issues with my GPS but here's what I did:
Use GPS Status and reset and download the agps information.
Let phone sit near window or outside with screen timeout set to never.
After 5min or so I had a lock on 8 satellites. So now that the device has had it's initial lock it should be able to lock quickly from there on.
Sent from my Inspire 4G using XDA App
zelendel said:
Hey guys just wanted to stop by and ask if you ever thought it was not rom or hardware related? The US government will from time to time take sats out of commission for repairs and tests. Not to mention they can kill any sats they feel like without telling anyone. Just a thought
Click to expand...
Click to collapse
Hey, not a bad thought. However, this problem had been ongoing for 2 or 3 weeks, and several of my tests involved another device (iPhone 3GS, a different HTC Inspire, and a few others) side by side, with one working and getting a sat lock, while the HTC continued to fail, so it's safe to say I ruled out the possibility of no satellites available.
akira02rex said:
I thought I was having issues with my GPS but here's what I did:
Use GPS Status and reset and download the agps information.
Let phone sit near window or outside with screen timeout set to never.
After 5min or so I had a lock on 8 satellites. So now that the device has had it's initial lock it should be able to lock quickly from there on.
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
I also tried to re-install the agps information. No luck for me.
Tx Redneck said:
http://www.google.com/m?hl=en&gl=us...uncher&action=devloc&q=htc+inspire+gps+issues
I suggest you Unroot and run the ruu after calling att to get your replacement on its way. Myself and others have had to do it due to faulty hardware.
Click to expand...
Click to collapse
I finally got my issue resolved. After my 2nd trip to my local AT&T store, speaking with the same rep, I was able to get a warranty exchange in-store. I refused to do that XBM (Exchange by mail) thing. That gets you a refurb, and I would have sent mine directly to HTC to let them repair it before I exchanged my phone for a refurb model. I unrooted and returned completely to stock before I went in. So, I've got a new Inspire, and sure enough, GPS is working. It had to be a hardware failure.
Thanks everyone for the ideas and feedback!
Wow, I just ran across this thread: http://forum.xda-developers.com/showthread.php?t=1101066
Looks like the hardware issue I was having could have been fixed myself, using the instructions found there. I will keep this in mind if I have any issues with my new phone...
dvsone79 said:
Wow, I just ran across this thread: http://forum.xda-developers.com/showthread.php?t=1101066
Looks like the hardware issue I was having could have been fixed myself, using the instructions found there. I will keep this in mind if I have any issues with my new phone...
Click to expand...
Click to collapse
Had to thank you for sharing that link. I was having GPS problems on multiple roms and tried every fix I could find on this forum. I did the hardware trick 2 days ago and (due to tinkering) had to flash my rom 3 times of the last couple of days. Each time though I tested the GPS and it's working perfectly.
whenever i copy/paste, the app crashes.
whenever i try and use GPS and a run tracking program, it takes a LONG time to find a lock. sometimes it will work, sometimes it won't. then, sometimes mid-run i will lose the signal, when my Droid Incredible would be strong in the GPS area during the same running route.
Will Verizon's newest OTA fix any of these issues?
funkpod said:
whenever i copy/paste, the app crashes.
whenever i try and use GPS and a run tracking program, it takes a LONG time to find a lock. sometimes it will work, sometimes it won't. then, sometimes mid-run i will lose the signal, when my Droid Incredible would be strong in the GPS area during the same running route.
Will Verizon's newest OTA fix any of these issues?
Click to expand...
Click to collapse
Bump, on cm10, but can't post there. My phone will often show me running parallel to the highway I am on. Or jump around g maps randomly.
UberSuber said:
Bump, on cm10, but can't post there. My phone will often show me running parallel to the highway I am on. Or jump around g maps randomly.
Click to expand...
Click to collapse
You can use gps test to clear your agps and let it resync will probaly fix the gps issue. As for the others I dont know.
As for the latest OTA, it corrected the "no sim" issue, added remote connection for support, and a new radio iirc. No gps tweaks.
x714x said:
You can use gps test to clear your agps and let it resync will probaly fix the gps issue. As for the others I dont know.
As for the latest OTA, it corrected the "no sim" issue, added remote connection for support, and a new radio iirc. No gps tweaks.
Click to expand...
Click to collapse
Thanks. I tried GPS Status & Toolbox and cleared/redownloaded the aGPS data. Should be the same thing, right? It didn't help. I flashed Bean's ICS ROM last night, so I'm going to give it a GPS workout on the highway tomorrow to see if it makes a difference. If not, isn't it likely the phone itself? Can a software GPS issue follow you across ROMS?
UberSuber said:
Thanks. I tried GPS Status & Toolbox and cleared/redownloaded the aGPS data. Should be the same thing, right? It didn't help. I flashed Bean's ICS ROM last night, so I'm going to give it a GPS workout on the highway tomorrow to see if it makes a difference. If not, isn't it likely the phone itself? Can a software GPS issue follow you across ROMS?
Click to expand...
Click to collapse
I have been paying close attention to this issue and this is what I have come up with... On a stock (non-rooted) Verizon galaxy S3 I can lock indoors and even after rooting I can lock indoors. It is always after I unlock that damn bootloader that I start getting the gps issues... It still works but it is flaky! Gotta have the thing in clear view of the sky almost always... I say this cause I have had 3 different refurbs for the VZW S3 and so I tested my theory and to back it up I also have an at&t S3 and a T-mobile S3 and they don't require you to unlock your bootloader and I NEVER have had any issues with those models...? I really think it has something to do with unlocking our Verizon bootloader.... IMO Like I said, I have done extensive gps testing and this has been my only idea of what is borking the I535's gps signal strength or lack thereof! I can lock in my brick house with both of my other S3's but the Verizon model is **** as soon as you unlock the bootloader... I have played with just about EVERY app on the appstore and different mods on xda and some have made it better but nothing compared to the others.... Can anyone else chime in and let me know what you think...?
well, I installed the ota, but no fixed on the copy/paste and GPS. Went on my run and it didn't find a lock until the 3rd mile. I guess they will be sending me a New one. Maybe I'll try to root it and unroot Just to preserve my game data, etc. Can I still root it with this new ota? Never rooted before.
I might not root, in which case is have to transfer everything from the internal storage to a Harris data hard drive?
funkpod said:
well, I installed the ota, but no fixed on the copy/paste and GPS. Went on my run and it didn't find a lock until the 3rd mile. I guess they will be sending me a New one. Maybe I'll try to root it and unroot Just to preserve my game data, etc. Can I still root it with this new ota? Never rooted before.
I might not root, in which case is have to transfer everything from the internal storage to a Harris data hard drive?
Click to expand...
Click to collapse
Well, mine took a long time to lock this morning. But it has been accurate all morning, which is improvement. I was having trouble with getting a lock before putting a ROM on, but I can't recall Having any issues before rooting, which I suppose does mean I pit a ROM on, really. But then, I rooted before I really had it long enough to test the GPS. Please post back if you try rooting the ota. Because if I keep having issues with GPS, that is my next step too.
UberSuber said:
Well, mine took a long time to lock this morning. But it has been accurate all morning, which is improvement. I was having trouble with getting a lock before putting a ROM on, but I can't recall Having any issues before rooting, which I suppose does mean I pit a ROM on, really. But then, I rooted before I really had it long enough to test the GPS. Please post back if you try rooting the ota. Because if I keep having issues with GPS, that is my next step too.
Click to expand...
Click to collapse
First post on XDA!
Now to the GPS issue...My S3 had the same type of issues being described in this thread. My gps would take a LONG TIME (5-20+mins) to lock in and if it did lock in then sometimes it would have me driving along a road parallel to the road i was on and i would hear it trying to get me back onto the road i was already on. I talked with Verizon tech support in this issue and the person i talked with just took me step by step to try to nail down the issue. i told him i already tried GPS Status app with resetting AGPS and downloading a new file but that never really helped. So he had me hard reset the phone with holding power, home, and volume up after the powering off. We opened the Maps app that came stock with the phone and it didnt lock in in the few mins that i had it open. Then we downloaded the newest Maps app and tried locking in again...no luck. I was also not receiving the OTA update (phone was always stock and not rooted) so we checked for that through the setting on the phone and i still couldnt receive it. Before all this happened I already talked to Verizon support and they had send me a refurbished S3 a few days before i made the call to tech support. So i told the guy that the refuribished phone that i had received got the OTA update as soon as i put my SIM card in the first time i powered the phone up and i havent had an issue with the GPS on it. He wanted me to just double check the firmware and the GPS signal on both phones and he said there was definatley something wrong with my original phone so that phone was sent back.
So i would suggest just calling the carrier and have them send out a new phone for you if your having GPS issues.
they're sending me a new one, the tech service guy on the phone has a gs3, and he didn't have any of these issues, so they are replacing it.
hopefully it doesn't have this issue...
now i gotta find a way to save all of my game data...
I had this same GPS issue and I found a post that seemed to fix the issue.
Go to Google Services Framework in application manager and clear all data. Then go to Google in application manager and clear data plus uninstall updates. Reboot, installed google update, and now my GPS locks on within seconds. Good luck, hope this fixes your issues as well.
Sent from my SCH-I535 using xda app-developers app
I saw the post on this and tried it but it didn't help my phone.
Sent from my SCH-I535 using xda app-developers app
thanks, i tried clearing those places, and while i couldn't find "google," i cleared "google maps" and hoped it would work, however, it did not.
Verizon is sending me a new phone, hopefully this phone will be better...
Fwiw, mine seems better now on beans ICS rom
Hello everyone,
I upgraded my Atrix 2 (AT&T, no previous mods) to ICS the other day and it has been nothing but problems ever since. Anything I tried to open (dialer, apps, menu's) would take 30+ seconds, some would never open. The Play store download are crazy slow. For example I tried updating Youtube and after 15 minutes it was at 18%. People would call and I would try to answer, but it stopped ringing long before it would actually try to answer. I was getting random reboots. I decided to do a factory reset.
Although it would boot fine now, it was still really buggy and laggy. Most apps take a good 30 seconds to load. The menu's seem to respond fine and so does the dialer. The play store is the exact same, painfully slow. It doesn't matter if it is Wifi or 4g. Although the web browser is slow to load, web pages load relatively quickly. It does stop responding every minute or so and takes a good 15 seconds to continue.
I turned on "Show all ANR's" in the developer options. When it boots I get a barrage of non responding apps/services for the first 10 minutes, then it slows down. I still get random ones though. Homescreen quite often and "com.motorola.process.system" not responding. I turned on CPU usage in the developers options, but I'm not sure what the information means or what is acceptable/unacceptable. I compared the values/graphs to my wife's ICS tablet and hers are much lower. For example:
My Atrix 2: 5.72 / 6.28 / 6.76 (graph is 1/3 of the way across the screen, most of it is blue, graph jumps around)
Transformer Tablet: 0.0 / 0.06 / 0.06 (graph is almost non existant).
Motorola support told me that I cannot compare the graphs because the 2 ICS versions are different enough that the values could not be compared. Maybe, maybe not. All they offered was for me to send the phone in. I'm searching the web like crazy, but I think that the update is new enough where there isn't too much content on the subject yet.
Anyone have any ideas on what I can do/try? Any tips on how to troubleshoot the problem?
Thanks
Dustin
Try a factory reset.
Sent from my MB865 using xda premium
tmease1 said:
Try a factory reset.
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
I tried several times (as mentioned) and although it was an improvement from the original update, it still performs terribly.
You said you hadn't done any mods. I assume you also did the official OTA update to ICS? In that case, I'd take the phone back to AT&T and ask for a replacement. If you're within the warranty period, they should honor it since you didn't do any mods/flashing.
MobileNick said:
You said you hadn't done any mods. I assume you also did the official OTA update to ICS? In that case, I'd take the phone back to AT&T and ask for a replacement. If you're within the warranty period, they should honor it since you didn't do any mods/flashing.
Click to expand...
Click to collapse
Your assumption is correct, it was the official OTA upgrade. If there isn't really anything I can do, then I might just take it in. Motorola wanted me to send it in but I can't be without a phone for 1 week +. Hopefully I can work it out at the store so I don't have to send it in.
It could be a rogue app. Do a factory reset and clear the dalvik cache too.then do not sign in to your google. See what happens.
Sent from my MB865 using xda app-developers app
In the initial days after the ICS OTA I faced a lot less severity of similar issue raised by you which does not occur now by itself but sometimes very rarely.
As a last resort charge up fully, since you are ok with factory reset do it once more & then reboot and ensure you do not touch any of the default developer options. Don't use any apps explicitly from your end at all besides your core dialler and mobile data/wi-fi (which will of course bring up any background syncs & programs associated with background data). After an hour's use go to running apps and post screen shots (if need be after scrolling down for additionally non visible programs on visible screen) & similarly do the exercise for cached apps & maybe it'll help someone more knowledgeable to give some inputs as it'll show exactly what apps initialize & are active by themselves. Also before all this, screenshot "ANR's" since you have it enabled at the moment and finally I assume you are non rooted (just to know).
RAD7 said:
In the initial days after the ICS OTA I faced a lot less severity of similar issue raised by you which does not occur now by itself but sometimes very rarely.
As a last resort charge up fully, since you are ok with factory reset do it once more & then reboot and ensure you do not touch any of the default developer options. Don't use any apps explicitly from your end at all besides your core dialler and mobile data/wi-fi (which will of course bring up any background syncs & programs associated with background data). After an hour's use go to running apps and post screen shots (if need be after scrolling down for additionally non visible programs on visible screen) & similarly do the exercise for cached apps & maybe it'll help someone more knowledgeable to give some inputs as it'll show exactly what apps initialize & are active by themselves. Also before all this, screenshot "ANR's" since you have it enabled at the moment and finally I assume you are non rooted (just to know).
Click to expand...
Click to collapse
Thanks RAD7 and cloudedhopes.
I went into the semi-local AT&T service store and they said that this is a known issue to them. They told me that they couldn't give me a new phone because all of their replacement Atrix 2's came in with ICS and they had to send them back. Supposedly there is a fix coming for it someday.
I will give your posts a shot here over the next few days and report back the results. Normally I'd do it tonight but it's also a business phone and I just need it to work for me until the weekend. Thanks for the help!
I failed to get screen shots of the running services. The only way I could see a way to do it was take pictures with a camera and what I had handy only took blurry pictures.
I have made some sort of progress though. I did as you guys said, wiped it and basically did nothing with it for more than an hour.
I connected to WIFI and checked the web browser, works pretty well.
I put in a clean flash card and loaded music, the player works fine.
I eventually added an my personal and work email accounts, they work fine.
Sync'd my contacts with AT&T, still working fine.
The dialer, text messageing, preloaded apps all work fine.
As soon as I launch the play store and sign into my google account, it all goes down hill. Everything gets super slow and most things I'm trying to do temporarily stop responding. I wiped it again, re-did everything last night except my google account and it's now working fine again.
dmroeder said:
I failed to get screen shots of the running services. The only way I could see a way to do it was take pictures with a camera and what I had handy only took blurry pictures.
I have made some sort of progress though. I did as you guys said, wiped it and basically did nothing with it for more than an hour.
I connected to WIFI and checked the web browser, works pretty well.
I put in a clean flash card and loaded music, the player works fine.
I eventually added an my personal and work email accounts, they work fine.
Sync'd my contacts with AT&T, still working fine.
The dialer, text messageing, preloaded apps all work fine.
As soon as I launch the play store and sign into my google account, it all goes down hill. Everything gets super slow and most things I'm trying to do temporarily stop responding. I wiped it again, re-did everything last night except my google account and it's now working fine again.
Click to expand...
Click to collapse
Since you mentioned Signing into Google play is issue, I am just thinking it could be because of the backup & restore option. Bu default Google allows to back up and restore your account. Its highly like you selected that too. There could some app which causing this issue. May be you can give a try without checking restore option....may not help out but just a thought...
That's a good suggestion sazhagianambi. I'll try that sometime today.
I let my phone run all day yesterday without signing into my google account. When I finally went to sign in I saw that check box... right after I hit sign in. I unchecked it, but I had already hit the sign in button so I think it was too late.
For taking screenshot, you have to press power & volume down button simultaneously. It works for sure. Google Play store is definitely acting slow on ICS but does not effect rest of my apps. I have noticed this whenever I update apps updates (I have disabled auto updates for all apps though & check manually) Everyone echoes the fact that do not go beyond class 6 SD's which is one thing you may want to consider (I am however using class 10 which is said to be a ticking time bomb & also it is mentioned never to install apps to SD card (which I do) but stay away from "Link2SD" & do not move apps marked with grey icon when it says movable. Avoid live widgets if possible. In any case it is recommended to reboot once in two days like how we do our computers to flush the ram and renew the system.
If yet your concern is so grave (& which it sounds) then by all means you should consider getting a replacement from AT&T if you are under warranty.
RAD7 said:
For taking screenshot, you have to press power & volume down button simultaneously. It works for sure. Google Play store is definitely acting slow on ICS but does not effect rest of my apps. I have noticed this whenever I update apps updates (I have disabled auto updates for all apps though & check manually) Everyone echoes the fact that do not go beyond class 6 SD's which is one thing you may want to consider (I am however using class 10 which is said to be a ticking time bomb & also it is mentioned never to install apps to SD card (which I do) but stay away from "Link2SD" & do not move apps marked with grey icon when it says movable. Avoid live widgets if possible. In any case it is recommended to reboot once in two days like how we do our computers to flush the ram and renew the system.
If yet your concern is so grave (& which it sounds) then by all means you should consider getting a replacement from AT&T if you are under warranty.
Click to expand...
Click to collapse
I eventually admitted defeat and called for a replacement. Unfortunately it showed up late and had to leave for a business trip. So I'm sure it's sitting on my porch right now. Oh well.
I appreciate everyone's input. I'm curious if it shows up with ICS on it or not.
I am experiencing the exact same thing on mine. I also felt that the Google Play store was the issue... so much that I uninstalled it and re-installed the newest version from an apk off the web. I swear my phone ran smooth for a couple days. I was pumped. But then, the slowness returned. It's horrible. I just 'froze' the Play store with Titanium backup, and will see if that helps. If so, I'll report back.
meeotch said:
I am experiencing the exact same thing on mine. I also felt that the Google Play store was the issue... so much that I uninstalled it and re-installed the newest version from an apk off the web. I swear my phone ran smooth for a couple days. I was pumped. But then, the slowness returned. It's horrible. I just 'froze' the Play store with Titanium backup, and will see if that helps. If so, I'll report back.
Click to expand...
Click to collapse
I wonder if anyone has been having success with the update. I'd have to assume yes since it's still available for download.
I got home last night and my replacement phone has Gingerbread. I'm thinking about rooting it and backing it up then trying the update again.
atrix 2 malfunction with ICS OTA
dmroeder said:
Thanks RAD7 and cloudedhopes.
I went into the semi-local AT&T service store and they said that this is a known issue to them. They told me that they couldn't give me a new phone because all of their replacement Atrix 2's came in with ICS and they had to send them back. Supposedly there is a fix coming for it someday.
I will give your posts a shot here over the next few days and report back the results. Normally I'd do it tonight but it's also a business phone and I just need it to work for me until the weekend. Thanks for the help!
Click to expand...
Click to collapse
Hi,
Did you say your local ATT retailer said there is a known "problem" with operating ICS on it...I have been soft bricked since the OTA update..I am not a programmer, and have been reading posts for weeks..overwhelmed. out of warranty, and moisture sensor positive, so I will get nothing from ATT, unless there is a recognized compatibility issue?
Anyway, If your retailer said so, maybe I can relay that to my local,
thanks,
Jason
slowprocessor said:
Hi,
Did you say your local ATT retailer said there is a known "problem" with operating ICS on it...I have been soft bricked since the OTA update..I am not a programmer, and have been reading posts for weeks..overwhelmed. out of warranty, and moisture sensor positive, so I will get nothing from ATT, unless there is a recognized compatibility issue?
Anyway, If your retailer said so, maybe I can relay that to my local,
thanks,
Jason
Click to expand...
Click to collapse
It was our local AT&T service center (Portland, OR) that said it was a known issue (the guys at the retail store knew nothing). He knew exactly what I was talking about and said that he had gotten an email a couple of days before about the update. He also said that he would have swapped my phone out right then and there but he had to send all of their replacement phones back because they came with ICS.
I wasn't sure if he was serious or just yanking my chain. I find it pretty hard to believe that it would be such a wide spread issue and the update would still be available. They did replace my phone though. My replacement phone has been reminding me of it but I've been ignoring it.
dmroeder said:
It was our local AT&T service center (Portland, OR) that said it was a known issue (the guys at the retail store knew nothing). He knew exactly what I was talking about and said that he had gotten an email a couple of days before about the update. He also said that he would have swapped my phone out right then and there but he had to send all of their replacement phones back because they came with ICS.
I wasn't sure if he was serious or just yanking my chain. I find it pretty hard to believe that it would be such a wide spread issue and the update would still be available. They did replace my phone though. My replacement phone has been reminding me of it but I've been ignoring it.
Click to expand...
Click to collapse
Who replaced your phone ATT or Moto? I am having the same issue
Gloatingfungus said:
Who replaced your phone ATT or Moto? I am having the same issue
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ATT. They sent me a new one and I sent my old one back after it arrived.
So I couldn't take it anymore, I got the update bug. This time I got all my pics and contacts backed up, factory reset, then OTA and it works like a Swiss Watch. I feel much better being on ICS now.
My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
Sent from my Pixel using Tapatalk
rosswaa said:
My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
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Same thing happening to me here too.
What I would do is start from scratch, install factory image, don't install any apps, use for a day to test, then install your apps one by one to find the culprit.
If still rebooting without any apps installed, it might be time for a rma
Sent from my Pixel using XDA-Developers mobile app
I used that Google support and came down to putting the phone I to safe mode for 24 hours to see but some days it does it a few times and other days it's fine
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Has there been any resolution to this? My Pixel has been randomly rebooting, too. Already tried troubleshooting with Google tech support, tried Safe Mode (did it there, too), and factory reset and cache wipe.
It still happens. And when I say random, I mean random. Sometimes it reboots overnight, sometimes in my pocket, sometimes as I'm using the phone (it'll freeze in some cases too before it reboots). There's no obvious indication of what's causing it.
Has there been any light shed on this problem? Any clue as to whether it's software or hardware related?
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk
rosswaa said:
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
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Yeah, there really is no rhyme or reason to the way it reboots, making it even harder to diagnose.
Rebooted again while it was just sitting on my table. No rhyme or reason to this bug.
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
UnusualSuspect said:
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
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Same here. Sometimes I'll go to my phone wanting to use it, try my finger to unlock, and it'll prompt me to input my pattern because it's required after a reboot. Clearly, rebooting by itself.
It's frustrating because there's no rhyme or reason to it. Sometimes it'll happen multiple times a day, sometimes it won't happen for a couple of days.
At first, I thought the Jan update fixed it too because it didn't occur for a while after the update, but then it reared its ugly head again. I've already tested it in Safe Mode, did a factory reset, and the rebooting still persisted.
If you simply research this on the web, many others are having this issue. And it's even been reported a few times by Android sites/blogs. Google needs to get on top of this. At the very least, they should confirm it's a software issue and not a hardware issue.
---------- Post added at 10:08 PM ---------- Previous post was at 09:09 PM ----------
Just a few links of people online reporting this problem:
https://productforums.google.com/forum/#!topic/phone-by-google/QHp96fk4Ygw
https://productforums.google.com/fo...vS_XxvBh8;context-place=forum/phone-by-google
https://www.reddit.com/r/GooglePixel/comments/59i9e5/pixel_xl_random_restarts/#bottom-comments
Happens at random but only when I'm using Chrome or when my Pixel has been sitting on my nightstand charging.
I've had the phone since launch with no issues. My random reboots just started yesterday and it's happened 5 times in the past 12 hours. Glad I'm not the only one with the problem.
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im thinking this is a hardware issue, im pretty annoyed if it is! i get it like 6 times a day or nothing for a while, makes no difference what im doing or apps being used
Going to try and get a replacement this is a joke, fully wiped and flashed and still does it
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Mine hasn't really been "rebooting"... It's actually just been suddenly shutting completely off for no reason. It will be fine for a few days, then the next fee days it will simply abruptly shut off for no reason... Battery levels don't seem to make a difference.. Weird.
Sent from my Pixel XL using Tapatalk
For me it seems that the reason lies in Bluetooth or just in the BT stack. If I deactivate bluetooth it works fine through the day. But I need bluetooth so I started BT again and the Pixel XL 128GB crashes sometimes 10 Times a day, but as I checked BT was automaticly deactivated after these first reboots. I seemed. The Pixel stopped rebooting as I activated BT and deactivated it myself.
And now? How long do we have to wait. I don´t think it´s a hardware issue.
So, I have this issue but it became (very) apparent only after the OTA Oreo. First two weeks were fine (and subsequently first two weeks after a factory reset I've done), but then it slowly starts doing this after those 2 weeks. Freezes then reboots. At first it's 1-2 a day, now it's like 12-20. Ridiculous. There's a buganiser thread for this issue and Google is aware of it. Most of the bug reports have this in them:
Code:
Sense Key : Hardware Error [current]
which Google rep says is a hardware issue. I also have an access to a Google's internal buganiser thread on this issue (i'm a vendor) and they refer to this being a Toshiba's memory issue. Not sure though why this started happening only after the Oreo update. Also people who flash Nougat report no issues as well. Another funny thing is that there's at least two users with Pixel (XL) 2 who suffer from it. Anyway, I'll be giving it back to my carrier over the weekend (glad we have 2 year warrant here in UK) even though I'm pretty sure I'll get a refurb with a similar problem after two wasted weeks of wait.
Flash nougat rom and see does this problem occur or not? If not then us nougat for a while then again update to oreo
I have been fighting problems with my widgets freezing, as well as updates from the Play Store freezing, for a long time, on my Note 9, which on on V9 of Android.
Doing a complete factory refresh fixes the problem, temporarily. All searchs turn up instructions to clear cache, etc, to no avail.
I finally did a global search on XdA and found this thread based on a Xiaomi Mi 8 with Miui 9.6.3 having the problem with the Play Store. The 'fix' was to turn off blue tooth, and reboot.
I have tried that, and what do you know...that fixes the problem...until I need blue tooth turned on.
So, I"m thinking this is a general Android problem, given it is on two different brands of phones, with two different mfgr updates, and different versions of Android.
Anyone else know of this issue, and of any fix? I'm thinking maybe Google needs to address it, and likely is not aware of the problem. I have no idea how to communicate it to Google, and no expectation that they'd pay attention to me.
ewingr said:
I have been fighting problems with my widgets freezing, as well as updates from the Play Store freezing, for a long time, on my Note 9, which on on V9 of Android.
Doing a complete factory refresh fixes the problem, temporarily. All searchs turn up instructions to clear cache, etc, to no avail.
I finally did a global search on XdA and found this thread based on a Xiaomi Mi 8 with Miui 9.6.3 having the problem with the Play Store. The 'fix' was to turn off blue tooth, and reboot.
I have tried that, and what do you know...that fixes the problem...until I need blue tooth turned on.
So, I"m thinking this is a general Android problem, given it is on two different brands of phones, with two different mfgr updates, and different versions of Android.
Anyone else know of this issue, and of any fix? I'm thinking maybe Google needs to address it, and likely is not aware of the problem. I have no idea how to communicate it to Google, and no expectation that they'd pay attention to me.
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If you are using a custom ROM, it is probably something in the ROM that the ROM developer needs to fix, in this case, you will have to get the developer to fix this issue in the ROM itself. Post details of the issue in the thread where you got your ROM.
If you're using stock, it probably isn't something that involves Google's part of your stock firmware, it is probably something caused by your manufacturer's part of your stock firmware.
What I mean is, android devices have Google's base android OS on them, but they also have things on top of the base OS that is put there by the manufacturers and/or carriers, such as the UI that your device uses, some manufacturers use their own UI instead of the stock Google UI.(i.e. TouchWiz UI for Samsung devices, Sense UI for HTC devices, etc).
If this is the case, you need file a bug report to your specific device's manufacturer or to your specific carrier.
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Yes, I am using a stock ROM. I will try notifying my carrier, although I find it interesting that the Chinese brand Xiaomi has the same problem. I don't think that would be sourced by my carrier, AT& T.
ewingr said:
Yes, I am using a stock ROM. I will try notifying my carrier, although I find it interesting that the Chinese brand Xiaomi has the same problem. I don't think that would be sourced by my carrier, AT& T.
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That may or may not be for the same reason, maybe the two devices have the same bluetooth components and use the same drivers in the kernel, the kernels also could or could not be the same.
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Well, at any rate, I guess I may dump this Note 9. I do find consistently that turning BT off it works fine, but I need BT on a lot, and it's wearing out fast to be thinking of turning it on and off.
BTW...I don't recall if I mentioned it, but my wife has a Note 9 too. I had it first, and experienced this problem. WE swapped to see what happened. Still have the problem, so both phones have it.
IN her case, she doesn't use many apps, doesn't care about updating apps, but turning BT off to do so is no problem. Only time she used BT is in the car.
Just an update...
I ended up going back to the N.ote 9. It's been working flawless for quite a while. I had decided whatever was causing the issue got fixed... But it's back tonight. And, turning off Bluetooth does NOT fix it this time.
Really frustrating.
Interesting thing...so I reloaded the Note 3-4 times trying different things. Couple interesting things I noted:
One test was to factory reset, load zero other apps, and check Play Store. It had severa apps to upead. I selected update all, and the freeze happened on the very first app. So this confirms it is not any of the third party apps that I use that is causing this.
By late evening, I had restored my phone to the way I use it. There were 20 apps that needed updating. It was stuck on the first one at 99% for 2 hourse when I went to bed.
When I got up this morning, all had updated...6 hours earlier. So at around 2:30 all apps updated one right after the other.
This feels like the PS is holding back the updates until some unknown parameter is met.
I have searched and spent a few hours reading posts about this problem. It apparently is prevalent, for years. Most of the posts talk about erasing cache and data for PS and/or Download Manager. Those and nothing else suggested is working. It's interesting that it seemed that turning off blue tooth would allow PS to work fine...a few months ago, but not now.