Database Info

[Q] Use SMS/Whatsapp like iMessage

The problem:
I would like to use SMS/Whatsapp like iMessage; one inbox and when sending auto detect method (SMS/Whatsapp)
I have been googling for this subject for quite a while and I can't seem to find the solution and I really don't (want) to believe that this has not been developed yet; Whatsapp is cross platform and therefore would be better than just iPhone to Iphone, BB to BB etc. How could they not have developed this yet @ Whatsapp...
@admin / mod,
Sorry for placing the question in the wrong section. I can't seem to find out how to move topics either (guess my number of posts clearly reflects my noobism). If needed, could you please move this topic to Q&A

I Think this imposible. Whatsapp it's a third party app. Whatsapp cannot integrate with any brand.
Maybe in the future we use RCS (Rich Communication Suite). It´s a chat system that integrat in any phone.

marqueses said:
I Think this imposible. Whatsapp it's a third party app. Whatsapp cannot integrate with any brand.
Maybe in the future we use RCS (Rich Communication Suite). It´s a chat system that integrat in any phone.
Click to expand...
Click to collapse
It's actually perfectly possible. If the whatsapp developers included SMS in their app then it would be what the OP is asking for. It's just a 3rd party SMS app, and there's plenty of them around.
In answer to the OP, get in touch with the whatsapp developers and ask them if they have any plans to integrate SMS. What you're asking does make sense, but it doesn't currently exist, so go suggest it

Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A

I've seen all kind of apps 'manipulating' and catching in / out going text messages so whatsapp should be perfectly capable of doing such a think. The thing is; I thought I wasn't looking for it correctly. It simply cannot be that I am the only one thinking about this with the release of iMessage. To bad I cannot code a thing like that but this could be a money bomb if whatsapp fails to take on the market.

Workaround...
i came across the same thing the OP wanted , and its simply not working , whereas if long tap contact > send message > and i choose "viber" , it works perfectly... think its something whatsapp developers have to fix....
workaround....
but , if u click on the contact portrait , then u will have that pop up with all avaliable communication apps , and u click on whatsapp icon , then it will redirect u to that contact's chat window..
i know its not as convenient as setting it the default sms app , but there is nothing we can do about it but waiting for the developers of whatsapp to fix that...i attached a screenshot of it...
hope this helps....
cheers...

Sent from my SM-N950F using XDA Labs

[dev] google's racist contact policy

greetings
i'm sorry if this is against any of xda rules, or shouldn't be posted here. but i'm an android developper having a top app in my country (1 million + downloads on play store) and the thing is every time my app seems to be top app, google removes it and sends me a warning + they suspend my account. i'm pretty sure the app is virus free, and does not contain any privacy violation. in fact there are several other apps offering the same features ( or at least trying to ) and i cant contact google from a 3rd world country.
i'm not sure if a competitor is running a script on the report page , or google removes it by mistake. could any of you guys help me try to figure this out?
PM me for further info
thanks

lesalloum said:
greetings
i'm sorry if this is against any of xda rules, or shouldn't be posted here. but i'm an android developper having a top app in my country (1 million + downloads on play store) and the thing is every time my app seems to be top app, google removes it and sends me a warning + they suspend my account. i'm pretty sure the app is virus free, and does not contain any privacy violation. in fact there are several other apps offering the same features ( or at least trying to ) and i cant contact google from a 3rd world country.
i'm not sure if a competitor is running a script on the report page , or google removes it by mistake. could any of you guys help me try to figure this out?
PM me for further info
thanks
Click to expand...
Click to collapse
I'm pretty sure that if you are able to create an app and publish it "from a 3rd world country" then you are more than able to contact Google and resolve this yourself.

Sir that is a strong title, Please take it up with Google.
Thank you & Thread closed.

Tips about a good customer support

No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone

Email is the number 1 way people ( from my experience ) contact the developer to ask questions, recommendations, etc. What I did in addition to all the things in the op was create a cheap 5 page website with Godaddy website tonight its like $100 bucks a year or something. They also auto optimize your site for mobile viewing!Then made a contact us page, were users can choose a reason for contacting us. This works really well and you can set up an auto responder to send them a message letting them know you got the email.
I always try to answer emails immediately (during business hours) but always within 24 hours. Having a great customer service program even if your a solo dev like I am will translate into 5 star ratings based solely on customer service!
Have a lax customer service program and you will see the negative 1 or 2 star ratings pop up again based solely on customer service. It shouldn't take anyone more than say 48 hours to re connect with someone and at least start the process of answering their concern.
You can see the contact us page here
Good policy will turn into good reviews and good downloads!
:good:

I've put a feedback page in all my apps.
You don't even need to create a new email address. Just use your personal email address and create an alias. That way it looks formal on the outside but messages go to same inbox as your personal one, only have to check one inbox everyday.

HMMMMMM!
FIRST OF ALLL EMAIL AND AFTER THAT XDA POSTS.........:victory:

email or the message box is very important. But it's also important to reply to their questions promptly.

Free Customer Service SDK
Replying promptly to customers is essentially the first step towards good customer service. If you are an iOS app developer, looking to impress your customers with excellent customer support, try out Freshdesk's Mobihelp SDK ( [freshdesk.com/mobihelp) you can snap-in to your app and start communicating with your customers from right within your app. I'm sure it will be of great help in your customer service efforts!

Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?

kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse
In my experience, if the app is something people desperately need (e.g. utility) or want (e.g. game) but it isn't working quite as they expected, they will be vocal. Not hearing anything from users is usually a warning sign that nobody was too excited about the app in the first place, or that not that many people downloaded the app in the first place.

If I see a crash on Google Play I assume that the same crash occured for 10 others who didn't bother reporting it. So I try to fix it ASAP.
You could use Google Analytics to report crashes without user prompt.
Regardless of the above, it sounds like you have a general marketing challange which is much more critical than that crash report, so you should investigate marketing and promotions in general.
kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse

Bad reviews on google play
slackydroid said:
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone
Click to expand...
Click to collapse
Hi,
how can we deal with bad reviews on google play, reviews that comes from pepole that didn't understand the meaning of the app?
Thanks.

If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.

dimnikolov said:
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
Click to expand...
Click to collapse
Yep makes sense in my experience - personalise as much as possible and reflect the tone of voice of your app. Users will really appreciate it. Stay social.

Why not have some kind of in-app help?
Having a suggestions/feedback menu item seems to be the common thread here to provide good customer support.
But wondering - why not some kind of in app help itself? Sort of a Whatsapp inside the app? I feel email being a separate channel breaks the context - help within the app itself and in context would be so much easier for the end user.
Thoughts?

I know it is an old thread but there are SDKs that help you integrate a support chat right within the app. I have seen zomato use one of these.

Thank you for a list!

[Q] App for android/iOS, for my business

Hello everyone. I have a quick question...
I currently own and operate a valet parking company and I am looking to have an app created that will give our guests the ability to either scan, using QR scanner, or send a text to a dedicated device so that we can have their vehicle up front and ready for them, 15-20 minutes before they walk out the door.
That is the basics of it, and I know there are other apps in the playstore which do this sort of operation, but I want to create my own.
So my question is, and I have done some research on it within XDA, but wanted to seek the guidance of someone who has done this sort of work. What are my best options for creating and getting this app developed, running, and installed within android and iOS?
Hopefully I am asking this in the correct forum location, if not, please advise me where to post.
Thank You very much!

newman79 said:
Hello everyone. I have a quick question...
I currently own and operate a valet parking company and I am looking to have an app created that will give our guests the ability to either scan, using QR scanner, or send a text to a dedicated device so that we can have their vehicle up front and ready for them, 15-20 minutes before they walk out the door.
That is the basics of it, and I know there are other apps in the playstore which do this sort of operation, but I want to create my own.
So my question is, and I have done some research on it within XDA, but wanted to seek the guidance of someone who has done this sort of work. What are my best options for creating and getting this app developed, running, and installed within android and iOS?
Hopefully I am asking this in the correct forum location, if not, please advise me where to post.
Thank You very much!
Click to expand...
Click to collapse
You can post your requirement on freelancer dot com and set your price. many freelancers are available to do the work.
Once the app is developed, you can publish your app in google play.

theBlueRed said:
You can post your requirement on freelancer dot com and set your price. many freelancers are available to do the work.
Once the app is developed, you can publish your app in google play.
Click to expand...
Click to collapse
Great, thank you!

[Completed] Check MMS for stagefright?

Wondering if someone could help me out. Been having many SMS issues, switched to ChompSMS, received a video that was blocked with a stage fright message covering it - didn't play it . Still continued to have SMS issue, so I switched to Textra, the video is still there, only this time it's showing as a standard video preview, with the play button on it.
Is there anyway to check for stage fright prior to playing the MMS? See pics.

hawki said:
Wondering if someone could help me out. Been having many SMS issues, switched to ChompSMS, received a video that was blocked with a stage fright message covering it - didn't play it . Still continued to have SMS issue, so I switched to Textra, the video is still there, only this time it's showing as a standard video preview, with the play button on it.
Is there anyway to check for stage fright prior to playing the MMS? See pics.
Click to expand...
Click to collapse
Please read the Sticky threads and forum description for XDA Assist. This is not a help desk. Our purpose here is to guide NEW members to the correct thread or forum regarding their questions.
As a member of this site with 66 posts, you should know how to use the search function to find a relevant place to post your question.
Thanks for understanding.
Thread closed.