Nexus 5 random screen locks - Nexus 5 Q&A, Help & Troubleshooting

Hi guys,
My nexus 5 has been exhibiting a weird behavior recently.
So basically whenever I am working normally browsing app or replying to a text, If I lay pressure on a certain area on the screen the phone locks and unlocks itself with the screen turning on and off.
I was able to record a quick video of this.
https://www.youtube.com/watch?v=Cgyo8rfFaao
As you can see I have done a factory reset and also checked the sticky power button as a lot of users have been reporting.
Its a good phone and I would hate to see it go. Any help is really appreciated

Bump. Anyone?

rajatdixit said:
Hi guys,
My nexus 5 has been exhibiting a weird behavior recently.
So basically whenever I am working normally browsing app or replying to a text, If I lay pressure on a certain area on the screen the phone locks and unlocks itself with the screen turning on and off.
I was able to record a quick video of this.
https://www.youtube.com/watch?v=Cgyo8rfFaao
As you can see I have done a factory reset and also checked the sticky power button as a lot of users have been reporting.
Its a good phone and I would hate to see it go. Any help is really appreciated
Click to expand...
Click to collapse
Having watched the video and noticing that you've removed the battery cover I assume this issue arose after some work. I'd recommend double checking all the connections. I had several issues from ear speaker to display flicker after replacing the digitizer and usb flex charging cable. It all came down to me not being quite as careful as I'd thought I was. I basically took everything out and redid it. Backtrack so to speak.

Related

[Q] Nexus 5 screen showing colorful static

Has anyone come across this before? I was watching a video on MX Player not too long ago, and it seems to have resulted in a permanent colourful static for the phone.
I can't really tell if it's doing anything, but when I go through the motions of resetting it or booting into bootloader, the screen does not change at all.
Interestingly the volume buttons are still working, and if I press the area of the screen where I think the buttons are (e.g., the back/home/programs buttons) I get the right vibrations. Which leads me to believe my screen is broken, and that it's a hardware fault. I'm hoping pretty hard this isn't the case, as my phone is only two months old and it was a replacement for a 6 month old Nexus 4 which had stopped charging.
Anyone come across this before? I'm hoping there's a kind of solution somewhere out there... To make matters worse I bought this phone via a parallel importer AND I'm currently overseas and won't be back till the end of January.
Sigh. Photo of screen is as attached - please forgive the terrible quality as I had to use my laptop webcam.
Thanks in advance, everyone!
jono_nz said:
Has anyone come across this before? I was watching a video on MX Player not too long ago, and it seems to have resulted in a permanent colourful static for the phone.
I can't really tell if it's doing anything, but when I go through the motions of resetting it or booting into bootloader, the screen does not change at all.
Interestingly the volume buttons are still working, and if I press the area of the screen where I think the buttons are (e.g., the back/home/programs buttons) I get the right vibrations. Which leads me to believe my screen is broken, and that it's a hardware fault. I'm hoping pretty hard this isn't the case, as my phone is only two months old and it was a replacement for a 6 month old Nexus 4 which had stopped charging.
Anyone come across this before? I'm hoping there's a kind of solution somewhere out there... To make matters worse I bought this phone via a parallel importer AND I'm currently overseas and won't be back till the end of January.
Sigh. Photo of screen is as attached - please forgive the terrible quality as I had to use my laptop webcam.
Thanks in advance, everyone!
Click to expand...
Click to collapse
Only time I've seen something like this was when my integrated graphics card on my desktop overheated, everything still worked, but colorful static everywhere. I'd let it cool down for a while, chances are it was pretty hot when it did that, and see if high temps might make it happen again.
I just had the same thing happen. Phone had been in my pocket and I had just taken it out to check the time maybe 10 minutes before it happened. The only difference with mine was I bumped into a table and hit the phone in my pocket. It does have a case on it and there is no sign of damage at all such as a cracked screen or anything. The static only lasts for a few seconds and thats right after I force it to reboot. After that it just goes to an all black screen. My LED indicator light is still flashing at me telling me I have an email though so I'm not sure what the deal is.
Were you able to resolve this issue? I too just experienced this issue as well and my phone is currently unusable. Thanks!
Do a full wipe as in wiping the entire phone and making it as if you just got it out of the box. if it persist RMA
Sent from my Nexus 5
Hi, I broke my screen (really bad smash) and had have this static on my new screen. The new screen was apparently fully tested. When using the slim port i can display on my TV and the digitizer works fine, its just this same colour static on the handset. I am now waiting for a replacement USB flex (it was a bit bent in the break) and i expect the new USB flex will fix it. If not then its a bad screen.
Will post the results when i get the parts
Fixed!
Hi,
My new USB flex arrived today. I installed it and found my screen is working perfectly.
The first pic is the same colour static that the op had.. Second one is the USB flex board / ribbon. Ebay for 20 Euro. Please remember that USA users are LG D820 and Europe/rest of works LG D821. I think its important for this part as the aerials connect here ans they are different in USA.
Good luck everyone
zeebo1111 said:
Hi,
My new USB flex arrived today. I installed it and found my screen is working perfectly.
The first pic is the same colour static that the op had.. Second one is the USB flex board / ribbon. Ebay for 20 Euro. Please remember that USA users are LG D820 and Europe/rest of works LG D821. I think its important for this part as the aerials connect here ans they are different in USA.
Good luck everyone
Click to expand...
Click to collapse
Hi,
sorry for reopen the topic but I really need to know if change de USB flex solve this problem
thanks
Static screen and freezing
Hi All,
Need help here with my 6 month old Nexus 5. It has been pretty good with no issues but since last evening, it started behaving weird. The chronological events are as follows
1. While browsing on Chrome some websites were not scrolling intermittently. This was only in the browser.
2. After about 10 mins of the above behavior the entire phone froze and didn't release itself. I had to force reboot by holding the power button down for about 10 secs. When the screen came on, it was the static screen
3. I again pressed the power button a couple of times but no use. Held it again for 10 secs, then phone rebooted and everything was fine.
4. Continued to use the phone and everything was normal until this afternoon, when the phone again froze while browsing a website
5. Since then the phone screen shows the static and if I press the power button once, the screen switches off and press again the screen comes on with the display showing properly. I can now only perform one touch which is registered and the screen freezes. If I switch off and on again the next screen / action is shown which is the action I did in the previous touch. Every time it registers one touch and I have to switch off and on again to see the next screen. Sometimes the phone just shows static and I have to wait a few seconds (30 sec) before using it again.
6. If I make a call to my phone, I hear one ring and then it is busy tone like I've cancelled the call. However the phone does not show the incoming call.
My phone has been intact and is well protected with screen guards and case. There is no physical misuse / abuse of the phone. I managed to shut down the phone and enter recovery. Here as well it only registered one touch, though the phone was processing and moving the next step. I somehow managed to initiate a factory reset through the settings, but no use.
Now in about 2-3 hrs the phone has become completely useless. I'm uncertain what the problem is, all my touch inputs are registered and processed. The screen just doesn't refresh to the next and requires a power off/on. I picked up this phone in the US and now in India. So I can't RMA the phone and I don't have warranty for this in India.
Any suggestion will be greatly appreciated.
Madzy said:
Hi All,
Need help here with my 6 month old Nexus 5. It has been pretty good with no issues but since last evening, it started behaving weird. The chronological events are as follows
1. While browsing on Chrome some websites were not scrolling intermittently. This was only in the browser.
2. After about 10 mins of the above behavior the entire phone froze and didn't release itself. I had to force reboot by holding the power button down for about 10 secs. When the screen came on, it was the static screen
3. I again pressed the power button a couple of times but no use. Held it again for 10 secs, then phone rebooted and everything was fine.
4. Continued to use the phone and everything was normal until this afternoon, when the phone again froze while browsing a website
5. Since then the phone screen shows the static and if I press the power button once, the screen switches off and press again the screen comes on with the display showing properly. I can now only perform one touch which is registered and the screen freezes. If I switch off and on again the next screen / action is shown which is the action I did in the previous touch. Every time it registers one touch and I have to switch off and on again to see the next screen. Sometimes the phone just shows static and I have to wait a few seconds (30 sec) before using it again.
6. If I make a call to my phone, I hear one ring and then it is busy tone like I've cancelled the call. However the phone does not show the incoming call.
My phone has been intact and is well protected with screen guards and case. There is no physical misuse / abuse of the phone. I managed to shut down the phone and enter recovery. Here as well it only registered one touch, though the phone was processing and moving the next step. I somehow managed to initiate a factory reset through the settings, but no use.
Now in about 2-3 hrs the phone has become completely useless. I'm uncertain what the problem is, all my touch inputs are registered and processed. The screen just doesn't refresh to the next and requires a power off/on. I picked up this phone in the US and now in India. So I can't RMA the phone and I don't have warranty for this in India.
Any suggestion will be greatly appreciated.
Click to expand...
Click to collapse
I'm getting the same issue. Tried soft and hard reset. Opened her up and seated all cables. The issue is still persisting. Is replacing the USB flex the way to go?
Hey I have a nexus 5 32GB and the screen started to do weird things and now it isn't working at all. Its the same in recovery mode also do I think that it's not a software problem.
I think there is an issue with the motherboard. Please help me out.
Thanks in advance.
nexus565 said:
Hey I have a nexus 5 32GB and the screen started to do weird things and now it isn't working at all. Its the same in recovery mode also do I think that it's not a software problem.
I think there is an issue with the motherboard. Please help me out.
Thanks in advance.
Click to expand...
Click to collapse
Most likely the flex cable
ふかつどう
Anyone seen this colored screen?. I have been getting this past 2 weeks when phone is charging and screen is about to turn off. I am on stock not rooted.
bullorbear said:
Anyone seen this colored screen?. I have been getting this past 2 weeks when phone is charging and screen is about to turn off. I am on stock not rooted.
Click to expand...
Click to collapse
Looks like the daydream function. You can turn it off in Settings>Display>Daydream
Sent from my Nexus 5 Unchained using XDA Free mobile app
Same thing, Screen now black. Won't turn on...
Hey everyone, I know that this is kind of late to the thread, but I have what I believe is the same problem as everybody else here. I had my Nexus 5 in my pocket for maybe five minutes, and in between the times that I put it in my pocket and took it out again to reply to a text, the screen went all colorful and static on me (Red tint, almost as if I had twilight on, but I didn't). I tapped the back, and the colors went back to normal, but the digitizer wasn't responding to touch. Then, It went black. No color, the speakers weren't working, neither was the backlight on the display. I took it apart, and figured its either the USB flex cable (which looked frayed), or the mainboard. If its the USB flex cable, then I know I can repair it. If it's the mainboard... well, as a sixteen year-old who has no current source of income, I'm out of a $400 phone.
Pictures attatched. Thanks!
rikudo said:
I'm getting the same issue. Tried soft and hard reset. Opened her up and seated all cables. The issue is still persisting. Is replacing the USB flex the way to go?
Click to expand...
Click to collapse
I took the phone the LG service center and the technician seemed to know this issue and immediately said that the USB flex cable needs to be changed. The entire fix took about 5 mins and the phone is working fine since then.
Sorry for the delayed response.
I hate to necro up this thread but I'm having similar problems to the op with my nexus 5. About two weeks ago I saw my screen get grainy just like the op and many others mentioned and then the screen went completely black. The screen still "turns on" but it's just black with the backlight on. I can hear notifications and other things and I'm hoping that all I need to replace is just the flex cable. If it's a problem with the logic board then I'm screwed basically.
Anyway that's my story. Bought the flex cable and it'll be here by tuesday so I'll find out then if I'm lucky or not. Fingers crossed.
pezkiln said:
I hate to necro up this thread but I'm having similar problems to the op with my nexus 5. About two weeks ago I saw my screen get grainy just like the op and many others mentioned and then the screen went completely black. The screen still "turns on" but it's just black with the backlight on. I can hear notifications and other things and I'm hoping that all I need to replace is just the flex cable. If it's a problem with the logic board then I'm screwed basically.
Anyway that's my story. Bought the flex cable and it'll be here by tuesday so I'll find out then if I'm lucky or not. Fingers crossed.
Click to expand...
Click to collapse
Hey man, did you ever try this out and get it to work? I have the same problem and was thinking of trying this out but wanted confirmation first.
Thanks!
Just wanted to post here to say that this thread just saved me a lot of money!
Had the same issue (static showing on the screen). Local phone repair shop told me it needed a new screen, without even looking at it(!), and it would be £120 + labour. Told them I would think about it, and came home and did some more research, found this thread. Ordered a replacement USB flex cable from eBay, and fit it by following a YouTube tutorial, and now the phone is back working fine. brilliant!
Thanks xda!
I had a problem where my screen looked like an old CRT TV with particles flashing all over on anything with a static dark background. Any ideas

[Q] Nexus 5 random screen lock

My device Nexus 5 16 gb with android 4.4.2kitkat all stock.The problem is that the phone itself is locked in any application such as now when I write a message has to press several times to unlock. Please do a full reset. And it worked fine but when put a couple of programs namely program premium widgets then the phone started again blocked.Than you in advance!
Easy96 said:
My device Nexus 5 16 gb with android 4.4.2kitkat all stock.The problem is that the phone itself is locked in any application such as now when I write a message has to press several times to unlock. Please do a full reset. And it worked fine but when put a couple of programs namely program premium widgets then the phone started again blocked.Than you in advance!
Click to expand...
Click to collapse
You could try disabling lock screen for a while in settings/security.
Are you using a case that covers/touches the power button?
GUGUITOMTG4 said:
I could try disabling lock screen for a while in settings/security.
Are you using a case that covers/touches the power button?
Click to expand...
Click to collapse
tried
Easy96 said:
tried?
Click to expand...
Click to collapse
Lol I meant You should disable screen lock. So, if it happens again, it might be due to a weird app causing it.
Also, if screen randomly turns off by it self after disabling screen lock, then the problem cold be around the power button.
That's why I asked if you are using a case.
Hi,
I'm having a similar problem from the past week on my nexus 5. it's getting worse as more days go by.
I'm not using any case for the phone. I have tried factory resetting the phone which has not helped.
the phone keeps locking and timing out every 10 seconds or so. I have disabled the lock screen too, but it makes no difference.
I've uploaded a small video of this happening on Youtube. It is actually much worse than seen in the video.
I cannot post the link as I'm a new user.the video is titled "Nexus 5 lock screen loop". It's a 30 second video.
Hope you guys have a solution. Thanks in advance.
Same issue here on now two of my nexuss. You'll either notice the top right portion of the screen is raised up ever so slightly or the battery is warm to the touch. With both I could press the screen back in and it would move or have a little crackle. Seems the power button is effected by this, it's a design fault apparently. Wonder how many times I'll get it and how may times they'll replace my device.

[Q] Screen goes partially blank

Hey, so I have this weird problem with my G Flex 2.
I got it around 40 days ago from U.S. Cellular.
I have run into this problem about three times now, and from what I can remember it always happens when I have music playing. I tap the screen on to the lock screen then let it go to sleep or turn it off myself. When I wake it back up the screen is all black except for a few millimeters on the top, where I can see some display.(*note, this doesn't happen every time)
I am able to scroll through the display but no pop up menus. Since the battery is sealed off in the back of the phone I can't use that fix, holding the power button only brings up the menu option to turn off the screen which doesn't do me much good since I can't use the screen.
If I wait for 5 minutes or so the phone will right itself, but I don't want this to be a persisting problem. I'm not sure if this problem is tied to the music playing, it hasn't happened when it isn't playing, but I play music on my phone quite often. (note* I am playing the music from my phone, not streaming)
If you need more info I'll do my best to provide it. This is all I can think of right now.
Honestly, I don't expect anyone to have a fix yet since the phone is fairly recent and not as popular. I tried looking under G3 forums since the UI is pretty much identical, but I didn't find anything.
Sorry, my post is a little wordy.
I'd appreciate any help anyone can provide. Thanks
Yes, this has happened to me twice recently too. Once the screen was completely black except for a bright white line at the very bottom, but the phone was still responsive behind the dead screen. The other time there was a distorted/ghosty notification bar showing at the top but nothing else (like what you reported). Then the problem would resolve completely and spontaneously after resuming from sleep a few times. I have the Korean model (F510S) which was a gift so I'm stuck with it - no returns or warranty available.
bonebeatz1234 also posted about a similar problem. Seems like a hardware fault?
The replacement phone screen was fine i had a different issue of over heating and had to return it . I opted to get another device the note 4. Didn't wanna go that route bit had no choice i loved the design and ui of the flex 2. I wished lg would of just ditched the 810
~~~
Hi, I encountered same problem here.
Is anyone able to send me a screen shot or a video of this problem.
As I need to use this to prove the situation and claim warranty from the seller, however I didn't take a photo or something when the problem happened to me.
please sent to [email protected] if you have the photo or video and many thanks~
Just had this problem also had a g flex 2 for about 21 days now and it happened to me after a restart in the car with a pinkish line at the top and the phone was completely responsive even though the screen was blank
I think it might have to do with heat cause I held it by the ac vent while I was reading this board on my nexus and when I looked back at the phone it was working perfectly
But I swear during my time with the phone it heated up way more than this time and this time the phone wasn't even hot
I reset the phone like 3 times before I held it to the vent and it didn't help at all
Using the att variant with android 5.1.1
Have the same problem every now and then, found a recommendation on another website and in the instruction manual to reset the phone by holding down the power button and volume down button for about 10 seconds or to turn it off by holding down the same buttons for 20 seconds. I find what works better though is to just leave the phone alone and it corrects itself within about 5 minutes.
Having this same problem. Happens once every couple of weeks. Any updates on this?
I think that this is a heat problem....everytime i left my phone in the sun, it show me this strange error.
I'm not convinced its a heat issue. I looked at my battery chart the last time it happened and it was barely over 90 deg. It seems it happens to me when it is charging PLUS doing something like streaming music or GPS is on. I need to start taking notes. I should have done that before.
this have happened to twice too. weird anomaly.
assyriska said:
I think that this is a heat problem....everytime i left my phone in the sun, it show me this strange error.
Click to expand...
Click to collapse
even you can show some errors if u stay on sun.
Inviato dal mio LG-H955 utilizzando Tapatalk
Having the same random issue. Today it happened and reboot would not fix (it usually does) finally after about 30 minutes the screen came back to normal. I now disabled lock screen in case I need to get data off the phone from pc ? in the case that the issue becomes permanent.
Sent from my LGLS996 using Tapatalk
although it's an old post, but worth to mention, that It can happen to all the LG Flex 2 models.
It is caused by a heat or inaccurate voltage. let me explain how it can happen:
heat - when you put the phone on the car's cradle under the car's front windows during a sunny day - it will happen.
voltage/heat - when you charge your phone and not using your original charger (eg chinese car chargers) - it will happen.
so what to do? I've noticed that putting the device over the cat's air conditioning , can reduce this to few minutes. also, if you can, mount your cradle over one of the air condition outlets and it will freeze your phone all the time

Pixel randomly locks while in use, even in safe mode.

A few weeks after I got my Pixel I started experiencing random screen locks while I'm holding and using the phone.
I have it set to Auto lock after 1 minute of activity but this can happen sometimes immediately after unlocking with the finger print scanner. Ive only noticed it happening while on my hour train commute but that could just be because that's where I'm using it the most consistently.
I talked to Google support via chat and they suggested booting into safe mode to see if it's a third party app causing the issue. Ive currently been using safe mode for an hour and it has happened but only once when it first rebooted.
Has anyone else experienced this? I've contacted Google support again and will update if they find anything.
Thanks
I have experienced this several times. I can't pinpoint what's causing it. I'm just glad someone else is seeing this happen as well. Hopefully someone gets to the bottom of it.
I use an app "Always On" which has a "timeout" feature.
The app uses AMOLED ambient display to put a clock and notifications on the screen.
I use it when going to bed or at night. The timeout feature uses Device Administrator access and causes the screen to go fully off after a while. Sometimes the app causes the Devices Administrator requires password "error," definitely.
I will test more and report, but earlier in week I noticed screen go off as you describe, as I've noticed now and again too, and I realized it was maybe exactly 3 hours since I freshly set a 3 hr timeout in Always On. At that point I was using my phone when the device locked.
Hmm.
Sent from my sailfish using XDA Labs
wilsonic said:
A few weeks after I got my Pixel I started experiencing random screen locks while I'm holding and using the phone.
I have it set to Auto lock after 1 minute of activity but this can happen sometimes immediately after unlocking with the finger print scanner. Ive only noticed it happening while on my hour train commute but that could just be because that's where I'm using it the most consistently.
I talked to Google support via chat and they suggested booting into safe mode to see if it's a third party app causing the issue. Ive currently been using safe mode for an hour and it has happened but only once when it first rebooted.
Has anyone else experienced this? I've contacted Google support again and will update if they find anything.
Thanks
Click to expand...
Click to collapse
Maybe a magnet causing interference? http://www.androidheadlines.com/2016/11/the-google-pixel-and-pixel-xls-screens-react-to-magnets.html
tejasm1 said:
Maybe a magnet causing interference?
Click to expand...
Click to collapse
OMG you just blew my mind. This is definitely what it is. When I'm sitting on the train I have my satchel on my lap which has magnetic clasps. I'll remember to keep it away from there in future. THANK YOU SO MUCH! :good:
I know this is an old thready but this blew my mind too! I think my juul is causing it, as it has a magnet on the end to snap to the charger. Never would've put two and two together. Thank you!
P4xl - Same random screen locking symptoms, NOT MAGNET related.
All of the responses in this describe the symptoms of the problem I have with my Pixel4xl, but not the description of the cause.
I most DEFINITELY do not have any magnets within any proximity to my phone.
It only has an Otterbox case, and will often lock when being actively used, while behind held at least 6" from any other object (except my hands).
Is anyone else experiencing this (non-magnet related issue)?
djdole said:
All of the responses in this describe the symptoms of the problem I have with my Pixel4xl, but not the description of the cause.
I most DEFINITELY do not have any magnets within any proximity to my phone.
It only has an Otterbox case, and will often lock when being actively used, while behind held at least 6" from any other object (except my hands).
Is anyone else experiencing this (non-magnet related issue)?
Click to expand...
Click to collapse
Yes I have the same issue where the phone locks itself randomly on 4XL. No idea what's going on I have a fabric case... Very annoying it happens all the time
I also have the same issue on the Pixel 4. No case, I'm sitting on my couch, no magnet within 6 feet, no electronics other than a remote control, yet my phone just sometimes locks.
Yes I'm facing this issue on my Pixel 2 as well, and no magnets near me!! Can someone Please help?
Hey guys make sure your buttons arent stuck to the frame
It's happening to me too on my pixel 4 xl. Did anyone determine a cause?
Same issue, no case on it or any magnet nearby. It's super annoying.
I had the same issue on my Pixel XL. Didn't think twice about it since it was an older phone, probably a bug with new os/old phone. But i just upgraded to the Pixel 4a and the same thing is happening! Is it related to smart unlock? The weather? Mars in retrograde?
djared704 said:
Hey guys make sure your buttons arent stuck to the frame
Click to expand...
Click to collapse
Definitely not the cause for me.
In my Otterbox case, when pressed, the volume buttons cause the volume interface to appear (which isn't happening),
and the power button has a distinct click when pressed (and when held, activates the nfc card payment interface).
A good guess, but unfortunately isn't the cause, in my situation. ??

Screen oversensitive cant use dialer to run TSP.

Hello,
A few days ago my note 10 started acting up, I thought it was the case causing accidental touches so I began using the phone without a case. Unfortunately the issue is still present, I have to restart the phone multiple times a day but it continues to pick up random touches, the phone is clean, no physical scratches or cracks. When searching for this issue I found there is a dialer code *#26... but this does not work with my carrier. Is there a apk I can download somewhere? Any advice would be greatly appreciated.
Thank you,
travisryans said:
Hello,
A few days ago my note 10 started acting up, I thought it was the case causing accidental touches so I began using the phone without a case. Unfortunately the issue is still present, I have to restart the phone multiple times a day but it continues to pick up random touches, the phone is clean, no physical scratches or cracks. When searching for this issue I found there is a dialer code *#26... but this does not work with my carrier. Is there a apk I can download somewhere? Any advice would be greatly appreciated.
Thank you,
Click to expand...
Click to collapse
I have the same issue with my display on Note10. Overly sensitive, takes ghost inputs on various places in lower part of display. Dialer code and upgrading firmware didnt help. It helps when I lock the phone and turn display on. Then everything is OK...

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