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Carrier: Verizon
Phone: Samsung Galaxy S3 4gLTE 32gb
Model Number: SCH-I535
OS: stock
My friend entered the pattern-swipe password too many times, which made my GS3 lock up and force me "To unlock, sign in with [my] Google account". So, I did that many times to no avail. I tried all 3 of my gmail accounts even though I know which one specifically that associated with the google play account as I had bought an application a few weeks back and found the receipt of that app in my main email. Next, I changed the passwords to all the accounts and tried them again. Then after that I changed all my passwords to strictly numerical passwords so my passwords had no letters in them as I thought perhaps my phone was auto-capitalizing the first letter of my password -- didn't work. I've turned my phone on and off multiple times, taken out the batter and sim card multiple times as well. Also, it's important to note that I attempted to log in with and without the domain name: "emailaddress" and "[email protected]" and that I assume the Wi-Fi is turned off due to the fact that manually turned it off since I was on a cruise at the time that was charging $23 per every half hour of internet... I also turned off the data inside the scroll down menu and then turned on airplane mode; however, I was able to turn off airplane mode via holding down my power button and clicking on the airplane mode button. I'm pretty sure that the data is on now, at least when I try to type in my password.
I called google: the woman told me to turn my phone on and off and to make sure I had the right password -- she was clueless
I talked to Samsung online: they told me that Verizon had unlock codes...
William: As you are unable to unlock the device with the Google account details , please contact the carrier for assistance
William: As the unlock codes are provided by the carrier
William: You can contact Verizon support at 1-888-466-4646.
I called Verizon and they said they can do a factory reset and don't have any such "unlock codes"
I've tried to access the phone with Samsung Kies, but it says that I need to unlock the phone first.
I tried accessing the phone through the my computer folder, but there's nothing inside the SCH-I535 folder.
I right clicked and looked at the properties of the SCH-I535 folder and there was no information provided (not even the file size of the harddrive).
I right clicked and tried to import movies and photos and I couldn't do that.
I tried having someone call me (I can receive calls) and quickly pressing the menu button to try to get into the phone -- that didn't work.
So yeah, I can't get into my phone.
I want to at least be able to retrieve my photos/videos from the family vacation I just went on. Is there a way to salvage them? (I didn't set up dropbox or any backup service for that matter) Does verizon backup assistant plus backup information on your phone without you having to set it up? Is the password that I need to supply the same one as my gmail password?
How can I fix this?
Someone save me.
not sure if doable, but I'd try booting into the recovery menu. It usually is done by holding a combination "volume-down + home +power" or "v-up+-home+_power". Once you get there, one of the options should be factory reset.
ricecracker96 said:
Carrier: Verizon
Phone: Samsung Galaxy S3
Model Number: SCH-I535
My friend entered the pattern-swipe password too many times, which made my GS3 lock up and force me "To unlock, sign in with [my] Google account". So, I did that many times to no avail. I tried all 3 of my gmail accounts even though I know which one specifically that associated with the google play account as I had bought an application a few weeks back and found the receipt of that app in my main email. Next, I changed the passwords to all the accounts and tried them again. Then after that I changed all my passwords to strictly numerical passwords so my passwords had no letters in them as I thought perhaps my phone was auto-capitalizing the first letter of my password -- didn't work. I've turned my phone on and off multiple times, taken out the batter and sim card multiple times as well. Also, it's important to note that I attempted to log in with and without the domain name: "emailaddress" and "[email protected]" and that I assume the Wi-Fi is turned off due to the fact that manually turned it off since I was on a cruise at the time that was charging $23 per every half hour of internet... I also turned off the data inside the scroll down menu and then turned on airplane mode; however, I was able to turn off airplane mode via holding down my power button and clicking on the airplane mode button. I'm pretty sure that the data is on now, at least when I try to type in my password.
I called google: the woman told me to turn my phone on and off and to make sure I had the right password -- she was clueless
I talked to Samsung online: they told me that Verizon had unlock codes...
William: As you are unable to unlock the device with the Google account details , please contact the carrier for assistance
William: As the unlock codes are provided by the carrier
William: You can contact Verizon support at 1-888-466-4646.
I called Verizon and they said they can do a factory reset and don't have any such "unlock codes"
I've tried to access the phone with Samsung Kies, but it says that I need to unlock the phone first.
I tried accessing the phone through the my computer folder, but there's nothing inside the SCH-I535 folder.
I right clicked and looked at the properties of the SCH-I535 folder and there was no information provided (not even the file size of the harddrive).
I right clicked and tried to import movies and photos and I couldn't do that.
I tried having someone call me (I can receive calls) and quickly pressing the menu button to try to get into the phone -- that didn't work.
So yeah, I can't get into my phone.
I want to at least be able to retrieve my photos/videos from the family vacation I just went on. Is there a way to salvage them? (I didn't set up dropbox or any backup service for that matter) Does verizon backup assistant plus backup information on your phone without you having to set it up? Is the password that I need to supply the same one as my gmail password?
How can I fix this?
Someone save me.
Click to expand...
Click to collapse
Wow! You've done everything. Possibly changing the password made the situation worse? It wasn't letting you in regardless. Wow... sucks about your pictures and videos... god damn thing. God damn friend.
Sent from my SCH-I535 using Tapatalk 2
If you're completely stock, factory reset from settings, privacy should get you back to the set up wizard or whatever its called. If rooted and custom recovery is installed, boot in to recovery and do a restore or data factory reset. Anything on your SD card should be safe.
Sent from my SCH-I535 using xda premium
Also, I should note that my goal here is to recover my pictures/videos. I do know that the factory reset is an option; however, that wouldn't allow me to retrieve my photos/videos as my 32g stock verizon galaxy s3 didn't come with an sd card, nor did I insert one, so all the pictures and videos are saved onto the harddrive.
Do you guys know if the harddrive is partitioned so that photos/videos are saved in the event of a factory reset?
ricecracker96 said:
Also, I should note that my goal here is to recover my pictures/videos. I do know that the factory reset is an option; however, that wouldn't allow me to retrieve my photos/videos as my 32g stock verizon galaxy s3 didn't come with an sd card, nor did I insert one, so all the pictures and videos are saved onto the harddrive.
Do you guys know if the harddrive is partitioned so that photos/videos are saved in the event of a factory reset?
Click to expand...
Click to collapse
When you connect it to your computer it should bring up a "Phone" drive, Inside that there should be a folder with all of your pictures and videos. Are you not seeing that at all?
And no, if you factory reset you will lose everything on the internal sdcard
Check your Google accounts. Every now and then, they get hacked or spammed and Google will lock them. Check the account online and perhaps re-set your password. If that doesn't work... you may be hosed.
Sccrluk9 said:
When you connect it to your computer it should bring up a "Phone" drive, Inside that there should be a folder with all of your pictures and videos. Are you not seeing that at all?
And no, if you factory reset you will lose everything on the internal sdcard
Click to expand...
Click to collapse
There is a "phone" drive that pops up as "SCH-I535", and inside of this drive there are 0 items. When I look at the properties the only info it gives me are:
model name
manufacturer
firmware version
serious number
battery life percentage
Yeah, nothing really useful in there.
Thanks for the clarification on the factory reset; I have a feeling that's what I'll have to end up doing :[
can you odin CWM in then backup stuff through there?
xrock80 said:
Check your Google accounts. Every now and then, they get hacked or spammed and Google will lock them. Check the account online and perhaps re-set your password. If that doesn't work... you may be hosed.
Click to expand...
Click to collapse
I already changed the passwords multiple times to test that out :[
Did you happen start start Google + ? If so, then it should have stored your photos/videos in your Google + account.
Otherwise; I think you have to reset...
con247 said:
can you odin CWM in then backup stuff through there?
Click to expand...
Click to collapse
Looking into it right now. If you have any threads you know about for my phone please let me know. Thanks ^^
con247 said:
can you odin CWM in then backup stuff through there?
Click to expand...
Click to collapse
I can't. For some reason I cannot find 2 files I need:
Blank System.img.tar
or
Rooted System.img.tar
Does anyone know where I can find these files?
ricecracker96 said:
I can't. For some reason I cannot find 2 files I need:
Blank System.img.tar
or
Rooted System.img.tar
Does anyone know where I can find these files?
Click to expand...
Click to collapse
When I originally did my phone I used the rooted stock image image (root66) found here. The original non-rooted images are available in a different thread in the same forum.
Ok just to clarify a few things that have been mentioned in the thread:
If you don't have usb debugging enabled then your phone cannot communicate with your pc so ALWAYS enable that as soon as you get your phone even if you never plan on using it (just in case). Without usb debugging enabled you cannot use any of the backup functions in the S3 ToolKit.
You cannot access internal storage if you are locked out and cannot get past the lock screen for security reasons. If you do not have any security set then you can access internal storage by turning the phone on.
Performing a NAND backup in cwm will not back your data/media folder as it could potentially require a 16/32/64GB backup file if your whole internal storage was used up. For this reason you could not recover any data from internal storage using this method.
Performing a wipe in recovery will NOT format the data/media partition so you will not lose any data on there. I just tried it to make sure and the system is reset but everything on internal storage is still there. This was tested on a custom rom and using cwm recovery 6.0.1.0.
As you dont have usb debugging enabled then your only option to get the phone working again is to wipe from recovery. If it wipes your internal storage then I apologise but there is really nothing else you can do.
Mark.
Just in time, I think this may solve your problem:
http://forum.xda-developers.com/showthread.php?t=1800799
caslca said:
Just in time, I think this may solve your problem:
http://forum.xda-developers.com/showthread.php?t=1800799
Click to expand...
Click to collapse
He has stated that his phone doesn't have usb debugging enabled so adb commands will not work.
Mark.
mskip said:
Ok just to clarify a few things that have been mentioned in the thread:
If you don't have usb debugging enabled then your phone cannot communicate with your pc so ALWAYS enable that as soon as you get your phone even if you never plan on using it (just in case). Without usb debugging enabled you cannot use any of the backup functions in the S3 ToolKit.
You cannot access internal storage if you are locked out and cannot get past the lock screen for security reasons. If you do not have any security set then you can access internal storage by turning the phone on.
Performing a NAND backup in cwm will not back your data/media folder as it could potentially require a 16/32/64GB backup file if your whole internal storage was used up. For this reason you could not recover any data from internal storage using this method.
Performing a wipe in recovery will NOT format the data/media partition so you will not lose any data on there. I just tried it to make sure and the system is reset but everything on internal storage is still there. This was tested on a custom rom and using cwm recovery 6.0.1.0.
As you dont have usb debugging enabled then your only option to get the phone working again is to wipe from recovery. If it wipes your internal storage then I apologise but there is really nothing else you can do.
Mark.
Click to expand...
Click to collapse
Thank you so much for the help, good sir. Yeah, I made a big mistake not turning on usb debugging or setting up dropbox/google+/something of the sort. Though, I guess it's somewhat of a good thing that this happened since I was never interested in understanding how android works before. Now, I'm planning on playing around with it once I wipe it. Hopefully, it'll work. Anyway, thanks again
ricecracker96 said:
Thank you so much for the help, good sir. Yeah, I made a big mistake not turning on usb debugging or setting up dropbox/google+/something of the sort. Though, I guess it's somewhat of a good thing that this happened since I was never interested in understanding how android works before. Now, I'm planning on playing around with it once I wipe it. Hopefully, it'll work. Anyway, thanks again
Click to expand...
Click to collapse
Yeah it always takes a disaster to bring you closer to your phone lol.
Let us know how it goes
Mark.
Won't a stock Odin flash fix this?
Sent from my SGH-T999 using xda premium
Hi guys,
My Galaxy S3 is completely fried. Verizon is sending me a "new" one. Phone started acting up the past few days and would turn off on me, I would have to take out the battery and put it back in just to start it back up. Yesterday, phone froze and shut off while using it, took the battery out and put it back in... nothing. Couldn't even do a reset.
Is there ANY possible way to recover or save files that were saved on the phone's memory? Pictures and texts are my main thing. I have everything from the SD card of course, however a ton of stuff that I want to save was on the phone memory.
Any advice on how, if at all possible, to recover some of the files?
I tried plugging the charger into the phone without the battery in, and the red LED light came on. I was hoping this meant that only the battery was shot... but tried another battery and still nothing
I have to send the phone to Verizon within 5 days of receiving the "new" one they are sending to me. Should I be concerned about them possibly fixing my phone, and being able to access the files I had saved on the internal phone memory?
Thanks in advance for your help!
Meliette
Have you tried ADB? I'm not sure if the phone has to be on for that though
Edit: first off, are you rooted? Are you on stock or a custom rom? The stock rom has 2 data backups in place I'm aware of; Verizon Backup Assistant and your Google account. The Google account should restore your contacts and your pictures should have uploaded to Google+. What the Backup Assistant does, I don't know, but I'd assume you can check that by logging into your Verizon Account
Edit: After looking around, the consensus seems to be that you are unfortunately out of luck. I think the steps mentioned above are your only options. Hopefully somebody else will reply with more options/better news, but that's the extent of my knowledge in this area.
Alright, so I just recently broke my phone so that my screen is completely black and won't respond to any touch. I have quite a few photos that I am trying to recover and transfer to my laptop, but can't do most obvious ways because of said screen damage. I had a friend suggest ADB but have no clue how to use it. Anyone have any ideas?
There are solutions, but they are not free
You can use a data recovery tool to install on your PC and access your phone through it. However, most of these tools cost.
Do NOT use Dr Fone or similar tools, they just wreck the OS
If you had lockscreen security enabled on the phone you would need some way to unlock it before copying via USB worked
If they're that important, get the screen fixed
Smart Switch might be able to make a backup but it's not very good
Hi guys, I'm new to the community here.
I've been using a Samsung Galaxy S7 (SM-G930W8) for the past four years that I bought second hand. It had this issue where it would get stuck and force reboot while playing videos. I tried looking up the issue, but there seemed to be no one else having this issue so in the moment I just kind of gave up and learned to live with it. However, for the past week or so, the problem got really bad. It had started freezing up while doing even regular stuff like browsing the settings app or tapping on a notification. If I left it, it would either force restart itself, or I'd do it myself by pressing Volume Down + Power Button.
I had planned on making a backup on Sunday Night, but just my luck, the phone just sorta gave up and died in the evening. It crashed during a video call, and it just kept rebooting, getting stuck on lock screen, and rebooting again. It did this a few times before going completely unresponsive. No power button, no Power + Volume up + Home, no Power + Volume Down, nothing would work. After a few hours, I tried connecting it to my Laptop, and at first it wouldn't even respond there, so I left it.
In the morning, I tried plugging it in to the laptop one last time and lo and behold, as soon as I connect, the Samsung Galaxy S7 logo shows up. However, the phone keeps going to "Installing System Update" Screen, end up at "No Command", and shutting down. The only thing I can do at this point is take it into download mode, and exit download mode. Nothing else seems to be working.
I got most of the data off of my SD Card, but when I took it to the local electronics store, they told me the only thing they could do was Flash the software and reset the whole thing, and even that was not a guarantee that it would turn back on, and that my data would be lost. They said if I wanted to access my data, I'd have to go to a professional data recovery service and pay several hundred euros.
I've been doing some research online and it seems that it is very much possible to flash new firmware onto the device without deleting all the data on it. I just need the phone to turn on once to the point where I can unlock the screen so I can copy the data off of it. Does anyone know if this would be possible, or if trying to flash it would work? I'd really appreciate any guidance and help. As a student, I cannot afford to drop 5-600 euros on data recovery on top of buying a new phone. If there's any way to access and copy the data into a PC without turning on the phone, that would work absolutely fine as well. Like I said, I do not need the phone anymore, but I would really really like to be able to get the data still on it.
I will ask my cousin he is an android pro engineer.
Huilopanich said:
I will ask my cousin he is an android pro engineer.
Click to expand...
Click to collapse
Thank you!
Hi booyakiller01, phone is recognized when connected to PC in Download mode ?
OP, sorry to hear that.
Data loss it something that happens to everyone, eventually.
Use the SD card as your data drive; put or backup all critical data here except for the Downloads folder (to create a security buffer).
Use ApkExport to backup up all your loaded apps and updates for a faster reload.
Backup any apps that allow it as well.
djibe89 said:
Hi booyakiller01, phone is recognized when connected to PC in Download mode ?
Click to expand...
Click to collapse
Hi @djibe89
The PC recognizes that there is a device connected but is unable to access the data or anything on the device. I tried flashing a new ROM, but I think I didn't have USB debugging enabled before it crashed, which is why that didn't work.
blackhawk said:
OP, sorry to hear that.
Data loss it something that happens to everyone, eventually.
Use the SD card as your data drive; put or backup all critical data here except for the Downloads folder (to create a security buffer).
Use ApkExport to backup up all your loaded apps and updates for a faster reload.
Backup any apps that allow it as well.
Click to expand...
Click to collapse
Hi @blackhawk
I'm a little confused, were you offering me advice for the future, or trying to suggest it as something I could try at the moment? In case I wasn't clear, the device is not able to boot into anything other than download mode, so I can't really do any of that. And my current replacement doesn't have an SD card slot so
The future. Now you know why I always have a SD card slot ie data drive.
Even adding a data drive to my Dell e6400.
They have saved me a lot of time and trouble more than once.
Hopefully someone here will figure out a way to help you recover your data
Hi @booyakiller01, by download mode I mean, what happens when you power on phone by holding Home + Power + Volume- and release buttons when screen is on ?
djibe89 said:
Hi @booyakiller01, by download mode I mean, what happens when you power on phone by holding Home + Power + Volume- and release buttons when screen is on ?
Click to expand...
Click to collapse
Yeah play with it.
My 10+ got into a boot loop twice by a badly coded launcher. When around in circle a couple times but finally got it to load in safe mode. Recovered some stuff and reloaded.
You may be able to get it to boot into safe mode...
booyakiller01 said:
Hi @djibe89
The PC recognizes that there is a device connected but is unable to access the data or anything on the device. I tried flashing a new ROM, but I think I didn't have USB debugging enabled before it crashed, which is why that didn't work.
Hi @blackhawk
I'm a little confused, were you offering me advice for the future, or trying to suggest it as something I could try at the moment? In case I wasn't clear, the device is not able to boot into anything other than download mode, so I can't really do any of that. And my current replacement doesn't have an SD card slot so
Click to expand...
Click to collapse
if its stuck on DL mode you can reflash the FW in Odin using the HOME_CSC which wont wipe your data. If it still refuses to boot and debugging isnt on, then its beyond my knowledge level of how to approach. also, sd to usb readers are stupid cheap
Youdoofus said:
if its stuck on DL mode you can reflash the FW in Odin using the HOME_CSC which wont wipe your data. If it still refuses to boot and debugging isnt on, then its beyond my knowledge level of how to approach. also, sd to usb readers are stupid cheap
Click to expand...
Click to collapse
thanks a lot! i was just silently reading and hoping @booyakiller01 would get a solution. had similar problem. i got lucky. i hope he could save his data too!
I am very computer illiterate so I am hoping someone can help me here! My friend has a Galaxy A01 with a broken screen and he needs his contacts off of it. He didn't have it backed up in google or anything. I have his broken phone here. CAnt I just connect his phone to my computer and somehow retrieve his contacts off of it? Any help would be greatly appreciated!
sme3mis said:
I am very computer illiterate so I am hoping someone can help me here! My friend has a Galaxy A01 with a broken screen and he needs his contacts off of it. He didn't have it backed up in google or anything. I have his broken phone here. CAnt I just connect his phone to my computer and somehow retrieve his contacts off of it? Any help would be greatly appreciated!
Click to expand...
Click to collapse
No, you have to be able to unlock the screen in order for PC to connect to the device. Your screen is broken which means you can't unlock the screen. If they did not have anything backed up to Google then I'm pretty sure they also did not have USB debugging enabled. Between the screen being broken and USB debugging not being enabled, you are pretty much screwed with no way to retrieve anything from the device.
This is what happens when one takes things for granted or never considers that things can easily go wrong and overlooks the necessity of backing up important data to avoid the situation they are currently in.
Accept your losses and consider it a learning experience. In the future, make certain to back up important data.
Hi, do you mean your computer can detect your friend's phone via USB cable? If yes, try Coolmuster Android Backup Manager. Its free backup function can help you access to contacts on the phone and export them to the computer via USB cable. It's easy and safe. You just need to enable USB debugging on the phone. About the details, please search online. Hope this will be your help.
You may not able to get back contacts if you don't have a backup on Google. You can check the local backup. If you have taken local backup then, you can bring back his contacts.