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Nexus 5 screen died today + dangerously hot lower screen

Went to unlock my phone this morning off the charger and the screen is totally dead. Couldn't unlock or do anything to it or even see what was going on, called Google and ordered a replacement ASAP.
Went through the not fun task of doing a nandroid backup without seeing what was on the screen and doing some trickery with screenshots then backing up my entire SD card.
However, here's the strange and potentially dangerous thing that I noticed later when I got home this evening. I went to look at the phone and go to a fastboot flash with the factory images and went to touch the bottom of the screen. When I went to do so, to the little bit of the left of the LED light was a SUPER hot portion of the phone. I almost burnt my finger it was so hot.
Not sure what to do about the issue, I feel like if I just call the support line they won't actually take in my concern legitimately. Any suggestions?

thats something quite strange
let us know what google says about RMA and this issue

Agree, maybe it's just your phone, maybe it's all the batch. Which batch/model do you have?
Sent from my Nexus 5 using Tapatalk

kentoe said:
Went to unlock my phone this morning off the charger and the screen is totally dead. Couldn't unlock or do anything to it or even see what was going on, called Google and ordered a replacement ASAP.
Went through the not fun task of doing a nandroid backup without seeing what was on the screen and doing some trickery with screenshots then backing up my entire SD card.
However, here's the strange and potentially dangerous thing that I noticed later when I got home this evening. I went to look at the phone and go to a fastboot flash with the factory images and went to touch the bottom of the screen. When I went to do so, to the little bit of the left of the LED light was a SUPER hot portion of the phone. I almost burnt my finger it was so hot.
Not sure what to do about the issue, I feel like if I just call the support line they won't actually take in my concern legitimately. Any suggestions?
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On my Transformer Infinity, sometimes the screen won't turn on at all. On a few occasions, if I press Power enough times, I get a glimpse of a message saying the Launcher process has stopped, but then my touchscreen doesn't register any input. The tablet is also sometimes running quite hot at those times. The only way I know to recover from this is press the Power button long enough to force a reboot, then everything is normal. Could this be what's happening? Do you know if the phone is still running under the black screen? Have you tried forcing a reboot, and did it work?
As for the hot phone, I've noticed my N5 does get a bit warm when I'm using it intensively (4G, WiFi, Bluetooth, GPS and screen on all at the same time and in use) but not enough to burn me. Could be hard to tell which component is heating up like that since I think it could be the screen backlight, SoC or battery... Do let us know if you find out more.

meethere said:
thats something quite strange
let us know what google says about RMA and this issue
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I had called them and reported the screen totally dead with lines streaking vertically and got a new replacement ordered. It wasn't until late last night when I got back and had the screen on in this dead mode that the bottom was extremely hot. I'll have to call them back and let them know
dark_ente said:
Agree, maybe it's just your phone, maybe it's all the batch. Which batch/model do you have?
Sent from my Nexus 5 using Tapatalk
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Yeah hopefully, it definitely seems like it could be one of those things that could potentially start fire.The one I have is the LG-D820. Any more info I can provide?
daemonios said:
On my Transformer Infinity, sometimes the screen won't turn on at all. On a few occasions, if I press Power enough times, I get a glimpse of a message saying the Launcher process has stopped, but then my touchscreen doesn't register any input. The tablet is also sometimes running quite hot at those times. The only way I know to recover from this is press the Power button long enough to force a reboot, then everything is normal. Could this be what's happening? Do you know if the phone is still running under the black screen? Have you tried forcing a reboot, and did it work?
As for the hot phone, I've noticed my N5 does get a bit warm when I'm using it intensively (4G, WiFi, Bluetooth, GPS and screen on all at the same time and in use) but not enough to burn me. Could be hard to tell which component is heating up like that since I think it could be the screen backlight, SoC or battery... Do let us know if you find out more.
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Yeah, no its definitely dead. There were streaked lines across it, rebooted it multiple times. I ended up going into the bootloader and recovery via adb/fastboot and all that jazz. It eventually just would not work now.
In regards to the hot part I definitely think it was the lower part of the screen. It was quite literally half an inch away from the LED to the left. Was super super hot then once I shut the defective screen off (I could tell by the backlit light or whatever) it wasn't hot anymore after a minute or so.

Is it black/white? 16 or 32? When did you get it?
Sent from my Nexus 5 using Tapatalk

dark_ente said:
Is it black/white? 16 or 32? When did you get it?
Sent from my Nexus 5 using Tapatalk
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32gb black version. I ordered it immediately when they announced it that day.

mine gets really warm when i'm doing a TWRP backup then it goes into bootloop after and wont cool down. i have to force it to power off from recovery and let it cool, but i've always seen it happen. i wonder if yours was attempting to boot over and over for hours and cooked itself.....? i have a launch day black 32gb too, running Cataclysm with Franco at the moment but it was doing it on rooted stock with stock kernel

I had to send my 19 day old 32Gb Red Nexus 5 in to LG for the same reason. I was using the phone and all of the sudden had vertical lines and the bottom of the screen got burn your fingers hot. Waiting to see what LG does with my phone. The only thin I can figure is the synaptics chip which controls the screen is bad. Its the only thing in that area that could get that hot. I also noticed when I first got my phone the glass in the same area looked like it had a slight wave in it. Didn't think anything of it at the time. I'll let you know how it goes.

Is RMA/replacement applicable for Rooted and unlocked devices?

I don't believe its an issue with developer phones as long as the issue wasn't caused by something you did like brick it by flashing a wrong radio or something like that. It has to be a manufacture defect to get it fixed for free.
Sent from my ME173X using XDA Free mobile app

Bear3825 said:
I don't believe its an issue with developer phones as long as the issue wasn't caused by something you did like brick it by flashing a wrong radio or something like that. It has to be a manufacture defect to get it fixed for free.
Sent from my ME173X using XDA Free mobile app
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My device issue is related to power button. there is no software issue.
The power button is rattling since from the purchase of the device.
Hope my device gets repaired.

Like I said. Hardware issues that are production faults should be covered.
Sent from my ME173X using XDA Free mobile app

Nexus 5 touchscreen issues

Hello. I recently bought a Nexus 5 (like 2 days ago) and I'm having some issues with the touchscreen. When my battery gets to 25% or lower, the screen goes mental. The so called ghost-touches are getting a hold of it and I can barely do anything. Today the battery got to 10% and the touchscreen 'dieded', as in I couldn't even unlock the screen. It did show some minimal movement but that was it. After I plugged in the charger everything went back to normal and the touchscreen acted like it should, no ghost-touches or anything.
Someone told me this problem might have something to do with some battery saving settings, but I couldn't find any kind of option similar to that. Any thoughts? Can I fix it somehow? Is it a general Nexus 5 problem? Should I send the phone back to warranty? Thanks.

Nothing? :<

Water damaged?
Sent from my Nexus 5

And who is this "someone"?

The phone is not water damaged. That someone is a friend of mine.

BilboTrousing said:
The phone is not water damaged. That someone is a friend of mine.
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If your friend told you to jump off of a bridge, would you listen to him? Find a more reliable source. Friends tell you hearsay
Sent from my Nexus 5

There are no battery saving settings. What's happening to you is not normal. I've been reading this forum for a year and never seen anyone with this issue.
I've seen it when charging off a cheap cable but not whilst discharging. I would consider returning it. Its clearly a fault

Nexus 5 Black Screen, But Still Working

So my Nexus 5 (a couple months ago) has started to just randomly go black. I get notifications and stuff, and the backlight but no display. Not sure what to do or what part to replace. Would flashing/rooting help at all?

Appears to be a hardware problem.
Was the phone every dropped or exposed to water/moisture? Possible loose connection inside?
No way to tell for sure if the phone needs a new screen unless you are able to test the motherboard in another N5.

audit13 said:
Appears to be a hardware problem.
Was the phone every dropped or exposed to water/moisture? Possible loose connection inside?
No way to tell for sure if the phone needs a new screen unless you are able to test the motherboard in another N5.
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It's been dropped a couple times but not like any major drops or anything. Im pretty sure I checked all the connections inside and they were good. Im starting to figure out that the phone has to be off for a little bit then I have to charge it and turn it on and it works again

Sounds like it could be a damaged lcd or lcd connection. If it can work after being charged while powered off, could be battery or USB flex cable issue.

audit13 said:
Sounds like it could be a damaged lcd or lcd connection. If it can work after being charged while powered off, could be battery or USB flex cable issue.
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OK thanks, ill have to look up some videos on how to check everything

Same problem
cocook2000 said:
So my Nexus 5 (a couple months ago) has started to just randomly go black. I get notifications and stuff, and the backlight but no display. Not sure what to do or what part to replace. Would flashing/rooting help at all?
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The screen suddenly goes black and after force reboot every thung is fine. When screen was black i tried calling my no it ranged but i cannot answer thr phone.
It had happed around 5-6 times in a about a week with me.
Cant figure problem.
After reboot every thing is fine working normally

[email protected] said:
The screen suddenly goes black and after force reboot every thung is fine. When screen was black i tried calling my no it ranged but i cannot answer thr phone.
It had happed around 5-6 times in a about a week with me.
Cant figure problem.
After reboot every thing is fine working normally
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Ya I figured out I have to reboot it a bunch of times then it will work

I think it might be the battery because this is my dad's old phone so it's been in use for a solid 3 years.. I wish I knew for sure though

So I have discovered that if my screen is on for a while the task bar at the bottom starts to shift up and down

Have you found out more about this? I think I have the same problem. My phone never turns black while I use it. But when the screen is off/sleeping, it sometimes won't turn on again. So a force reboot fixes it. Sometimes this happens a lot, some times it works fine a whole day.
Sent from my Nexus 5 using Tapatalk

tor0en said:
Have you found out more about this? I think I have the same problem. My phone never turns black while I use it. But when the screen is off/sleeping, it sometimes won't turn on again. So a force reboot fixes it. Sometimes this happens a lot, some times it works fine a whole day.
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No I decided to send it into LG I'll update this when they tell me what's up with it

cocook2000 said:
No I decided to send it into LG I'll update this when they tell me what's up with it
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OK!
I could also mention that this happen every time I unlocked the lockscreen on stock ROMs, and custom. But nameless ROM for some reason got it to this point at least. If any one have black screen on unlocking the block screen, try nameless rom...
Sent from my Nexus 5 using Tapatalk

tor0en said:
OK!
I could also mention that this happen every time I unlocked the lockscreen on stock ROMs, and custom. But nameless ROM for some reason got it to this point at least. If any one have black screen on unlocking the block screen, try nameless rom...
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So what your saying is to try the rom and see if it fixes it? Can I have a link or something, I don't know much about roms

cocook2000 said:
So what your saying is to try the rom and see if it fixes it? Can I have a link or something, I don't know much about roms
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Maybe, I don't think so. My phone was useless, black screen on every screen unlock. But namelessrom took that away, so that tip about nameless was for those who have the same black screen I had earlier. But now I have the same black screens as you do. Anyway, if you want to try it out, nameless-rom.org
Sent from my Nexus 5 using Tapatalk

Happens with my nexus too. The screen goes blank randomly ..... But i have managed to deal with it.

Its happan to me also, with 4 nexus 5 of my family.
Is a firmware problem?

I'm trying to buy a new flex cable to see if it will help I'll update when I find out

You're replacing the USB charging flex cable? If you are, be careful with cheap third-party replacements as I have read reports of people having issues with charging, signal, or speaker functionality after installing the cable.

tor0en said:
Have you found out more about this? I think I have the same problem. My phone never turns black while I use it. But when the screen is off/sleeping, it sometimes won't turn on again. So a force reboot fixes it. Sometimes this happens a lot, some times it works fine a whole day.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
Ya so i sent it to LG finally and the diagnostic said that it was a flex cable issue which I was sure that it was anyway but I have a confirmation now

I've had a similar problem when my display suddenly started failing. First, there was colourful bands over the working display, then colourful static only and then black with backlight only. Bought a new phone, left it for a year and today after digging in the phone for a while I found a fix. The connection between the motherboard (the top bit) and the daughter board (the bit below battery with USB and connection to display) was somewhat loose and when pressed on, the display worked beautifully. I stuffed the insides with some tape to maintain pressure on the connection and phone works great.
Might not work for your problem, but it's worth a try if you're out of warranty and have tools to disassemble the phone.

Nexus 5 colorful vertical lines

Hello
I have a strange problem with my Nexus 5. Today when I booted it up it started fine and everything was working. After 2 hours I wanted to check my phone, but it had turned off. I pressed the power button and strange vertical lines appeared coming from the top of the screen. They disappeared after 3 seconds, but now my phone has no picture only the backlight is working. When I reboot the phone I see the stripes again, but still screen is unresponsive after booting. I know the phone works, because I hear the notifications coming in. I though, that maybe the lcd cable has gotten loose, so I opened up the phone, but the cables were still all connected. I haven't dropped my phone or anything. Can anyone please suggest me what to do? Does it have something to do with the cables? Or is the screen broken ? Any help will be appreciated.

This has happened to mines previously. Unfortunately you'll need to replace what is called the flex cable.

A lot of topics about this issue but no one answers is not complete.
In my case usb flex replacement haven't got any result. Absolutely!
Only by replacing the mainboard (i.e. motherboard) Nexus 5 became alive.
So, feature Nexus 5 rainbow vertical lines victims, keep this in mind.
ps: yes, I'm a necroposter, sorry

Same thing happens to me some time ago, now i've put some paper on the mainboard connector and the problem appear only some times.
I think i have to buy a new phone.

Google pixel screen demains black but still responds

Hello guys,
I got a problem on my Google Pixel out of nowhere. I turned it off a few days ago and when trying to turn it on again a few hours later it did not work.
Nothing happened whether it was plugged it or not so I thought the battery was faulty.
I ordered a new one and changed the battery. Now the phone turns on but the screen remains black (I can tell it's turning on because it vibrates).
The screen is black but is still responsive, I can still (with difficulty since I don't see anything) enter my pin code and then answer calls, receive messages and so on.
It is also worth mentionning that it seems to work the same with the old battery which I thought was faulty (I am 100% sure it wasn't vibrating before I changed it the fist time because I tried for two days before ordering the new battery).
Do you think replacing the screen would be enough or could it be another issue ?
Thanks for your help.

Kargrim said:
Hello guys,
I got a problem on my Google Pixel out of nowhere. I turned it off a few days ago and when trying to turn it on again a few hours later it did not work.
Nothing happened whether it was plugged it or not so I thought the battery was faulty.
I ordered a new one and changed the battery. Now the phone turns on but the screen remains black (I can tell it's turning on because it vibrates).
The screen is black but is still responsive, I can still (with difficulty since I don't see anything) enter my pin code and then answer calls, receive messages and so on.
It is also worth mentionning that it seems to work the same with the old battery which I thought was faulty (I am 100% sure it wasn't vibrating before I changed it the fist time because I tried for two days before ordering the new battery).
Do you think replacing the screen would be enough or could it be another issue ?
Thanks for your help.
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Click to collapse
Have you dropped the phone? not like the ribbon cable connecting the screen to the motherboard could be loose and needs to be reattached again? just a guess though..

Arju said:
Have you dropped the phone? not like the ribbon cable connecting the screen to the motherboard could be loose and needs to be reattached again? just a guess though..
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Hello Arju,
No I didn't drop it.
Since I had to take off the screen to change the battery I had to unplug the ribbon cable. When putting everything back together I tried many times to unplug/replug it without success so far. (I did not glue it back yet to the case so far so I still have access).
Moreover, since the touch screen is working I am guessing it has to be attached correctly.
Thanks for your idea anyways.