Camera loading issues - Huawei Mate 9 Questions & Answers

I've had the phone for about a week. Everything worked fine for the first several days, then the camera wouldn't load in the FB Messenger app (I get a white screen with white text that says the camera may be in use by another app, etc.). Then yesterday the camera app on the phone itself wouldn't load, and oddly after failing, the icon for the camera app disappeared from the desktop. I factory reset the phone and set up as new, and still have the FB Messenger problem, but the phone camera app works fine.
Anyone else experiencing anything like this? What are the chances it is a hardware issue and I should just swap out the phone?
Thanks!

Did you restore any apps or data? Maybe from Google backup and restore?
What firmware and region are you on?
I might reflash the same full firmware with firmware finder application.

I did not - set up as new phone, turned off "restore settings". It isn't rooted, so no messing with firmware.
gm007 said:
Did you restore any apps or data? Maybe from Google backup and restore?
What firmware and region are you on?
I might reflash the same full firmware with firmware finder application.
Click to expand...
Click to collapse

jp95228 said:
I did not - set up as new phone, turned off "restore settings". It isn't rooted, so no messing with firmware.
Click to expand...
Click to collapse
You don't need to be rooted to flash ur firmware,just use this guide,it install the firmware like an official way.
Find the same firmware as yours but full not ota https://forum.xda-developers.com/mate-9/how-to/guide-installing-b138-using-firmware-t3557089/page8

Related

[Q] Nexus 5 camera does not record video

My wife has Nexus 5 (it is completely stock and unrooted with unlocked bootloader) running running Android 4.4.2. Recently, the stock camera app stopped recording videos. Tapping the record button does not do anything while camera works perfectly in photo mode. I factory reset the phone but the problem persists. Any suggestions? Thanks in advance.
lock the bootloader and send it back
shahidhussain said:
My wife has Nexus 5 (it is completely stock and unrooted with unlocked bootloader) running running Android 4.4.2. Recently, the stock camera app stopped recording videos. Tapping the record button does not do anything while camera works perfectly in photo mode. I factory reset the phone but the problem persists. Any suggestions? Thanks in advance.
Click to expand...
Click to collapse
Try to clear data and cache from camera in settings.
If that doesnt work either and you really have done the factory reset, you have to send it to repair bc of an hardware deffect. :crying:
lichti1901 said:
Try to clear data and cache from camera in settings.
If that doesnt work either and you really have done the factory reset, you have to send it to repair bc of an hardware deffect. :crying:
Click to expand...
Click to collapse
I will try that but I think factory resetting clears cache, anyway. The phone camera worked fine previously but now suddenly it stopped.
Thanks anyway.
I have the same problem, when I change the camera app to record nothing happens when I press the red record button. I think the problem started when I upgraded to 4.4.2
Sent from my Nexus 5 using Tapatalk
shahidhussain said:
I will try that but I think factory resetting clears cache, anyway. The phone camera worked fine previously but now suddenly it stopped.
Thanks anyway.
Click to expand...
Click to collapse
And you flashed the right one? Hammerhead-4.4.2
Like i said before, if that doesnt help, you have to send it back to get a replacement.
You need to uncompress each download before use, which creates a new directory for that exact download. That directory contains a ./flash-all.sh script, which handles the various operations, installs the necessary bootloader, baseband firmware(s), and operating system. Note that this operation deletes all user data by default
Click to expand...
Click to collapse
Make yure that data gets wiped also! Dont forget to backup your sdcard bc it gets also wiped.
lichti1901 said:
And you flashed the right one? Hammerhead-4.4.2
Click to expand...
Click to collapse
I did not flash anything. The phone was OTA updated. Please note that the phone received OTA update and when I applied it, it completed its process but did not update (it was still on older android version) and this happened several times (I mentioned this on a separate thread here on XDA old post).
lichti1901 said:
And you flashed the right one? Hammerhead-4.4.2
Like i said before, if that doesnt help, you have to send it back to get a replacement.
Make yure that data gets wiped also! Dont forget to backup your sdcard bc it gets also wiped.
Click to expand...
Click to collapse
I downgraded Nexus 5 from Android 4.4.2 to 4.4 and now the camera is working fine. But I am afraid of updating it back to 4.4.2.
shahidhussain said:
I downgraded Nexus 5 from Android 4.4.2 to 4.4 and now the camera is working fine. But I am afraid of updating it back to 4.4.2.
Click to expand...
Click to collapse
Flash the whole 4.2.2 stock rom in fastboot bro, i have no issues with video recording both on Dalvik and Art runtime
lichti1901 said:
And you flashed the right one? Hammerhead-4.4.2
Like i said before, if that doesnt help, you have to send it back to get a replacement.
Make yure that data gets wiped also! Dont forget to backup your sdcard bc it gets also wiped.
Click to expand...
Click to collapse
gee2012 said:
Flash the whole 4.2.2 stock rom in fastboot bro, i have no issues with video recording both on Dalvik and Art runtime
Click to expand...
Click to collapse
Yes, I did it. Flashed the stock 4.4.2 and everything seems to work fine. However, when I tried updating using OTA after downgrading the update failed and stopped with "Error" message. After flashing 4.4.2 from scratch will hopefully allow smooth future OTA updates. Thanks everyone.
shahidhussain said:
Yes, I did it. Flashed the stock 4.4.2 and everything seems to work fine. However, when I tried updating using OTA after downgrading the update failed and stopped with "Error" message. After flashing 4.4.2 from scratch will hopefully allow smooth future OTA updates. Thanks everyone.
Click to expand...
Click to collapse
Glad you worked it out!
Good thing is - you got a Nexus, so its easy to flash all the stuff and go back to stock/factory image/recovery/...
:highfive:
Any update on this? I have this exact problem. No unlock, not root just pure OTA stock.
1. Video does not record. You press the red button and no timer comes up.
2. A VID_20140126_224910.mp4.tmp file is created 395.54 KB.
3. Time lapse works as do all the other camera functions.
4. The basic Google FAQ has generic instructions if an app does not work so I followed these.
5. in safe mode the camera works fine.
6. Power off and on again. The Video Camera then works fine and creates normal .mp4 files.
Things I have done that may affected the Camera in the first place;
1. Clear cache.
2. Put a .thumbnails file in DCIM to stop the gigantic .thumbnail folder being created.
3. Running nova launcher.
Unlikely these are a factor as I isolated them as an issue and rebooted but worth a mention just in case.
Camera works but have found the it subsequently stopped working again and had to repeat the Google FAQ steps to fix an app.
To answer my own question I found the uninstalling Said It_1.3.37.apk fixed the problem and just to prove it reinstalling brought the problem back.
---------- Post added at 06:01 PM ---------- Previous post was at 05:27 PM ----------
Quick update. the developer emailed me back. He co firmed it does the same on his device and will send an update.

I think i messed up, NRD90M Test keys

I updated my stock L09C636B170 to B560(I think, cant check with it just saying test keys) using Firmware finder proxy method . Everything seemed to be in order, it downloaded the update and applied it.
System seems faster but I've noticed that my bluetooth can't be turned on (I use it frequently for my smartwatch and car). Also certain apps seem to be missing. (clock, updater, etc)
I'm not sure how to fix these issues and really need you guys to help me out here.
DQEight said:
I updated my stock L09C636B170 to B560(I think, cant check with it just saying test keys) using Firmware finder proxy method . Everything seemed to be in order, it downloaded the update and applied it.
System seems faster but I've noticed that my bluetooth can't be turned on (I use it frequently for my smartwatch and car). Also certain apps seem to be missing. (clock, updater, etc)
Click to expand...
Click to collapse
I don't know for sure, but it sounds like you're in the early steps of how I messed up myself just recently.
Here's how I managed to fix my device again: https://forum.xda-developers.com/showpost.php?p=72794604&postcount=6 (Obviously, I can't guarantee anything, it's just what worked for me. Maybe you don't have to do quite as much as I did, since your phone still boots, at least.)
I hope it works out for you, too. :fingers-crossed:
Edit: Just read you are on a stock ROM by now. I don't think you have to unlock your bootloader for that, but I could be wrong. Should you encounter any problems in the process, this may(!) be cause.
DQEight said:
I updated my stock L09C636B170 to B560(I think, cant check with it just saying test keys) using Firmware finder proxy method . Everything seemed to be in order, it downloaded the update and applied it.
System seems faster but I've noticed that my bluetooth can't be turned on (I use it frequently for my smartwatch and car). Also certain apps seem to be missing. (clock, updater, etc)
I'm not sure how to fix these issues and really need you guys to help me out here.
Click to expand...
Click to collapse
I have the same problem with my phone did you manage to fix your if yes how did you do it
jezzain1 said:
I have the same problem with my phone did you manage to fix your if yes how did you do it
Click to expand...
Click to collapse
Unlocked bootloader, factory reset with twrp and flashed the second zip from the download using twrp.
DQEight said:
Unlocked bootloader, factory reset with twrp and flashed the second zip from the download using twrp.
Click to expand...
Click to collapse
I have the same problem. Where can I find the "second zip from the download"? Thank you.
DQEight said:
I updated my stock L09C636B170 to B560(I think, cant check with it just saying test keys) using Firmware finder proxy method . Everything seemed to be in order, it downloaded the update and applied it.
System seems faster but I've noticed that my bluetooth can't be turned on (I use it frequently for my smartwatch and car). Also certain apps seem to be missing. (clock, updater, etc)
I'm not sure how to fix these issues and really need you guys to help me out here.
Click to expand...
Click to collapse
Hi I have exact same issue and I have NXT-L09
I was on NXT-L09C636B191 and used Firmware finder auto DNS method and now have build number under "About Phone" is "NRD90M test keys"
I ham on 7.0 Emui 50 with this version but bluetooth can't be turned on , apps missing , clock missing , System Updater button missing.
Please tell me whats the easiest way to get onto Official Huawei firware ... I am a newbie .
please help !!!
thnx

Resetting s7

Will factory resetting my phone remove all updates, and leave me with only the newest update as an option? I rooted to prevent the last update, since I use foxfi.
Rageboardr said:
Will factory resetting my phone remove all updates, and leave me with only the newest update as an option? I rooted to prevent the last update, since I use foxfi.
Click to expand...
Click to collapse
No it will remove all user data and apps installed after first start. Any pre-installed apps will maintain their updated version.
If you don't want nothing updating turn off auto update apps in play store and then on the phone if you don't want firmware updates, no need to root to prevent updates
I rooted because of the daily reminders to update. Then froze appropriate apps. I think there were three of them.
I did not realize there was a way to turn off the reminders directly, only postpone them.
Rageboardr said:
I rooted because of the daily reminders to update. Then froze appropriate apps. I think there were three of them.
I did not realize there was a way to turn off the reminders directly, only postpone them.
Click to expand...
Click to collapse
Everything can be silenced in Android..... everything... (evil laugh)
OK. So that was not true. As soon as i reset my phone it began updating the system. There is no option anywhere to disable the update. I tried using BK Disabler like last time, but that app no longer is available, and its replacement only works with root. I have turned on airplane mode to stop the update, but it is at 97%. Is there an app that works like BK Disabler did, that will allow me to freeze the System update apps.
Please help. I'm hanging in limbo currently.
Not quite sure on your specifics but - I'm in the process of checking the differences between marshmallow and nougat on a snapdragon verizon s7. Downloading the nougat 7.0 update, then factory resetting showed a "installing software update" string on the bootloader (both FR'ing from bootloader and within android) , but when I booted all the way up it might as well have been stock 6.0.1.
Are you at a different point in the update or on a diff kernel?

OB4 - com.android.phone keeps stopping?

Anyone else met with this issue with the latest beta? I keep getting this error, none of my SIMs work and trying to go into settings-SIM&Network crashes settings.
I used to have Google dialer framework (Magisk) and Google Phone installed, removed them but the problem persists... Cleared Phone's data, set the OP phone as default app, nothing works - I can't receive or make calls, and the OP dialer just gives me a black screen.
Any ideas?
Can I go back to OB3 without wiping everything?
[EDIT] ahhh local upgrade won't let me downgrade...
krakout said:
Anyone else met with this issue with the latest beta? I keep getting this error, none of my SIMs work and trying to go into settings-SIM&Network crashes settings.
I used to have Google dialer framework (Magisk) and Google Phone installed, removed them but the problem persists... Cleared Phone's data, set the OP phone as default app, nothing works - I can't receive or make calls, and the OP dialer just gives me a black screen.
Any ideas?
Can I go back to OB3 without wiping everything?
[EDIT] ahhh local upgrade won't let me downgrade...
Click to expand...
Click to collapse
I'm on latest beta 4 using a IN2025 OP8Pro. I used the full ROM not the incremental update to upgrade from OB3. I am rooted also. No issues you are experiencing. Sounds like you need to flash the full ROM from fastboot mode and complete wipe for a clean install and start from there.
./
Thanks for the input. How big is the partial update? Because the one I flashed was almost 3GB...
So, no real way to downgrade to OB3 again?
3gb is full ROM not the incremental update.
So that's not the explanation then... I wonder if factory resetting will fix the problem?
Any ideas anyone?

Play Store missing after flashing new firmware

Hi
I have a s20 ultra, the original OS\firmware was for Brazil.
I flashed a new original ILO CSC firmware from sam-mobile, used patched odin and changed csc to ILO with SamFw_FRP_Tool
After flashing I added and logged in to my google account and samsung account on the phone.
Now the Play Store is missing.
It does not show in the APPS (at settings) or as an available google service for the device.
what can I do?
Flash another firmware? do something else?
gonene1 said:
Hi
I have a s20 ultra, the original OS\firmware was for Brazil.
I flashed a new original ILO CSC firmware from sam-mobile, used patched odin and changed csc to ILO with SamFw_FRP_Tool
After flashing I added and logged in to my google account and samsung account on the phone.
Now the Play Store is missing.
It does not show in the APPS (at settings) or as an available google service for the device.
what can I do?
Flash another firmware? do something else?
Click to expand...
Click to collapse
Download a copy of PlayStore apk for your specific hardware architecture(CPU) then install the apk.
Droidriven said:
Download a copy of PlayStore apk for your specific hardware architecture(CPU) then install the apk.
Click to expand...
Click to collapse
Tried that already.
Is says installed when finished and there you can choose OPEN.
But nothing opens and it's like nothing changed.
PS: The option "reset" in settings is also missing.
Took the phone to a local service lab and they worked on it for 2 days already but could not fix the problem. still they are optimistic.
They say that probably something went wrong with the flashing process, but i suspect that it might be something to do with EDM policy, software is installed on the phone but can not be accessed.
I hope the service lab will fix it.
B
gonene1 said:
Tried that already.
Is says installed when finished and there you can choose OPEN.
But nothing opens and it's like nothing changed.
PS: The option "reset" in settings is also missing.
Took the phone to a local service lab and they worked on it for 2 days already but could not fix the problem. still they are optimistic.
They say that probably something went wrong with the flashing process, but i suspect that it might be something to do with EDM policy, software is installed on the phone but can not be accessed.
I hope the service lab will fix it.
Click to expand...
Click to collapse
Boot into recovery mode and wipe the cache partition but do not factory reset.
Droidriven said:
B
Boot into recovery mode and wipe the cache partition but do not factory reset.
Click to expand...
Click to collapse
Tried to wipe cache partition.
What I did notice, is that in my phone's recovery mode, there is no "wipe data\factory reset" line.
I wish I did a nandroid backup before the update, but i said to myself that this is a new phone and i have no data on it, so there's nothing to lose.
I suspect that only if someone could contribute such a backup of his own original nand, it might fix the problem.
But i am not sure if it is indeed possible to go back to an older boot loader this way.
gonene1 said:
Tried to wipe cache partition.
What I did notice, is that in my phone's recovery mode, there is no "wipe data\factory reset" line.
I wish I did a nandroid backup before the update, but i said to myself that this is a new phone and i have no data on it, so there's nothing to lose.
I suspect that only if someone could contribute such a backup of his own original nand, it might fix the problem.
But i am not sure if it is indeed possible to go back to an older boot loader this way.
Click to expand...
Click to collapse
An older firmware will probably have a lower binary version and Samsung has things in place to prevent flashing a lower binary. Downgrade isn't possible unless the downgraded firmware has a binary that is equal to the binary of the currently installed firmware.
You dont need playstore, get aurorastore instead, or fdroid.
auroraoss.com
Privacydroid said:
You dont need playstore, get aurorastore instead, or fdroid.
auroraoss.com
Click to expand...
Click to collapse
S20 Ultra with official firmware should have play store.
If it is missing then it was probably a problem with the flash, or wrong firmware or security, no reason to use a play store alternative, all reason for fixing the base problem.
I am trying to figure out what went wrong and how to fix it.
Droidriven said:
An older firmware will probably have a lower binary version and Samsung has things in place to prevent flashing a lower binary. Downgrade isn't possible unless the downgraded firmware has a binary that is equal to the binary of the currently installed firmware.
Click to expand...
Click to collapse
Updating...
I found out what was wrong with my phone.
I was sold a phone which is a demonstration managed by knox phone.
Knot would not let the phone have Play Store or the ability to reset it.
This is something that can not be changed unless you root the phone and kill knox.
Knox at first start sends the IEMI of the phone to the server, and since the IEMI is on a list , knot controls it. no way to remove the IMEI from the list since it's in samsung's servers not on the personal device.
I returned the phone to the seller today and received a refund.
gonene1 said:
Updating...
I found out what was wrong with my phone.
I was sold a phone which is a demonstration managed by knox phone.
Knot would not let the phone have Play Store or the ability to reset it.
This is something that can not be changed unless you root the phone and kill knox.
Knox at first start sends the IEMI of the phone to the server, and since the IEMI is on a list , knot controls it. no way to remove the IMEI from the list since it's in samsung's servers not on the personal device.
I returned the phone to the seller today and received a refund.
Click to expand...
Click to collapse
Better luck next time.

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