Moto g3 sim slot 1 detects Only Jio Sim Not any other sim - Moto G 2015 Q&A, Help & Troubleshooting

Hi I'm new here , My Moto g3 sim slot 1 detects Only Jio Sim Not any other sim But slot 2 detects all sim. Need Help Thanks in advance brothers

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MOTO G XT1033 (India) Sim 1 Disabled and Network Unknown Problem

When I put sim card in slot 1 it is not recognized and I get network unknown. I cannot make calls/receive calls and there is red plus symbol on notification bar. When I put the same sim card in slot 2 of Moto G every thing is working as expected.
I am using original micro sim card and it is working in other phone as well with out any problems.
I am on kitkat 4.4.4 -
Build KXB21.14-L1.40
Baseband MSM8626BP_1032.390.81.01P,ROW_DSDS_CUST
system 210.12.40.falcon_umtsds.AsiaRetail.en03
twinkletwinkle said:
When I put sim card in slot 1 it is not recognized and I get network unknown. I cannot make calls/receive calls and there is red plus symbol on notification bar. When I put the same sim card in slot 2 of Moto G every thing is working as expected.
I am using original micro sim card and it is working in other phone as well with out any problems.
I am on kitkat 4.4.4 -
Build KXB21.14-L1.40
Baseband MSM8626BP_1032.390.81.01P,ROW_DSDS_CUST
system 210.12.40.falcon_umtsds.AsiaRetail.en03
Click to expand...
Click to collapse
Have you managed to fix it somehow?
Did u checked your setting?
Yes I have checked all the settings. Actually with dual sim settnigs - Sim1 is disabled and is not enabled even if the Sim 1 is inserted.
Warranty repair perhaps?
twinkletwinkle said:
Yes I have checked all the settings. Actually with dual sim settnigs - Sim1 is disabled and is not enabled even if the Sim 1 is inserted.
Click to expand...
Click to collapse
Sounds like it could be an issue with the sim slot hardware. If your device is under warranty perhaps a warranty repair or replacement?

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