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Dont Buy In Expansys Much Bad Support!!!!!!!!

Dont Buy In Expansys Much Bad Support!!!!!!!!

why? Please expand and tell us your experience....

dontbuyexpansys said:
Dont Buy In Expansys Much Bad Support!!!!!!!!
Click to expand...
Click to collapse
Odd?
I have bought a number of items from them and had no problems?
Hard to comment when you dont expand (pardon the pun) on your experience

I too have purchased from them and find them very helpful.
When i asked if the phone could be delivered to my work address if it was early or home address if it was late, it unexpectedly did come to my work address!
Very happy!

Expansys technical support
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process. Very few "voluntary" support staff respond to enquiries on their forum and it takes a long time for the answer to really help you. But from what I read here HTC is not much better otherwise we would not need the help of all you guys.

wovens said:
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process.
Click to expand...
Click to collapse
Unfortunately they are "learning" the wrong way, i.e. in favour of profit over users. MWg support is a prime example - when they first launched their own products under the Ubiquio brand there was regular dialogue on the forums between customers, the Expansys/Ubiquio product managers, and even the TFW engineers, as well as actively developed firmware. Since the move to MWg, that's pretty much all dried up, and the whole of eXpansys' official forum support is done by one, very busy, employee (in addition to a few volunteer helpers who answer general questions).
On the other hand, that's still a lot more than you get from most other on-line retailers.

I use eXpansys sometimes for small purchases. Never had a problem.
It seems though from various things I've heard they are very good when everything is going right. When something goes wrong however....oh dear!

Just some random person with a grudge trying to take down a company. Woooohooooo! You fail!

I have purchased several items from them with no problems - they bent over backwards to get my diamond to me before i went on hols

Not the best
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...

jolley_small said:
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
Click to expand...
Click to collapse
You never get response from them, thats my experience too.
You get less information how things will get handled when you deal with Expansys.
Good or bad, have seen other companies who take customer care serious.
Thats the point.
My first order went perfect from them, my next one was not what i did order. then the **** begins.

Donating HTC Hero devices to developers etc.

Sorry if this is the wrong place to post this, if I'm wrong please move my thread to the correct location. I wanted more traffic than what the Market Place could give, and since this is a donation and not for sale I figured General would work best.
I've got 3 CDMA HTC Hero's that were from an MVNO *Mitel - Sprint Backbone*. We've recently switched over 65 devices to the newer yet still crappy-ish HTC Detail (Read - HTC Evo 4G without any support and running stock 2.2). Of those 65 original Hero phones I was able to get my supervisors to 'ok' a donation to any developers who may want a new test device.
These phones are old, slow, and no longer being updated by any carrier, but they work, have good ESN's and are great for any developer who wants to test their applications on slower hardware with a smaller screen (for cross compatibility?).
My reason for thinking someone would want this is, if it runs on a old Hero, it'll run on pretty much anything.
So how do you get one should the demand be more than the three I'm posting, well the first 3 will be offered for free, including shipping. Those who read and reply the quickest become the lucky ones. I might be able to sale the others if there is a demand, however we will have to work this out in the "Market Place" should I get the go ahead for that as well.
One Per Person (Location). Sorry but only ship to Lower-48 in the US (No international shipping).

if your offer still stands i would be of help with creating apps that are suitable for the device
my location is Malta

If its still possible to get one, id like one for some testing im from denmark

this is one hell of an offer, if you'd like to sponsor a college student i'm currently studying deving and the emulators are just so fking slow =.=

If you three could send me a PM with a ship to address I'll have them out asap
Thanks XDA for making the community great!

I like this. Have a thanks

many, many thanks!

A huge sorry to International viewers, but shipping outside of the US is a lot more than what I was told by our shipping department. We were given the OK for up to $40US (which was their estimate), however the costs far exceed this (by more than double). I'm upset with the fact that I promised these devices and am unable to deliver them to you.
If you'd like to pay for shipping I've sent a PM with an estimate of cost. However the cost of the device is 1/15th the cost of the shipping and I highly recommend that you do not.
That said I still have two devices for anyone in the lower-48 States of USA.
Zothes I've sent you a PM with Tracking information for your device.
I personally apologize to Archer and Deaimian.

If one is still up for grabs, I'd love to get one.
I'm in Illinois. Can send you a pm with my address whenever you'd like!

Black_V!per said:
A huge sorry to International viewers, but shipping outside of the US is a lot more than what I was told by our shipping department. We were given the OK for up to $40US (which was their estimate), however the costs far exceed this (by more than double). I'm upset with the fact that I promised these devices and am unable to deliver them to you.
If you'd like to pay for shipping I've sent a PM with an estimate of cost. However the cost of the device is 1/15th the cost of the shipping and I highly recommend that you do not.
That said I still have two devices for anyone in the lower-48 States of USA.
Zothes I've sent you a PM with Tracking information for your device.
I personally apologize to Archer and Deaimian.
Click to expand...
Click to collapse
Sorry to hear that mate, but no apology required for me.
a) It was a generous offer, regardless
b) I didn't ask for one I just thanked you cos you're helping the community out.

http://forum.xda-developers.com/showthread.php?t=1236273

Geekbuying.com - Buyer Beware iMito QX1

Hi There,
I'd like to share my experience buying an iMito QX1 from Geekbuying.com - not for the sake of flaming, but really to help fellow community members avoid lost money and unnecessary heartache.
I purchased the item in June - and have yet to see a refund for a defective product.
It took forever to arrive - and upon arrival was basically DOA. It worked very briefly, in which time I couldn't find sufficient information online to try and flash the new firmware to get it to work properly (the Geekbuying forum information is very minimal, to say the least, and the response rate is very slow), and upon pulling out to try and refresh and reconnect, it stopped working entirely. I connected it to numerous tvs and devices, to no avail - signal has been lost.
This is a known issue that many people have posted about - and Geekbuying.com have completely ignored. See these threads:
http://www.freaktab.com/showthread.php?2539-imito-mx1-no-signal-to-tv
http://www.freaktab.com/showthread.php?4053-Imito-MX2-black-screen
http://www.freaktab.com/showthread.php?3447-Imito-MX1-doesn-t-work-gt-Black-Screen-No-signal
After reaching out to Geekbuying and explaining everything - and everything we tried technically - they initially were willing (supposedly) to provide a refund or alternate device (we asked for a refund), and asked us to fill out forms that they never provided us with, and since then have been stalling, evading, and unhelpful.
Below is the chat I had with their operator today, where they once again have evaded and chosen to be unhelpful:
Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator Moni has joined the chat.
10:31:43 AM
Hello
10:32:28 AM
Any one there?
10:34:02 AM
Moni?
Moni10:35:08 AM
yes
10:35:08 AM
here
10:35:39 AM
What can I do for you?
tzvika10:38:29 AM
its about a product I purchased from you
10:38:44 AM
order#3056416
10:39:55 AM
The item received was defective - and we've been in back and forth with your customer service (or lack thereof) for some time now - and we would like this resolved immediately
10:39:59 AM
we want a refund
10:42:55 AM
please
Moni10:46:32 AM
ok
10:46:33 AM
ok
10:46:51 AM
how do you want to solve it?
tzvika10:47:42 AM
I want you to give me all the details on how and where to send it back and when I will see my refund
10:57:50 AM
Why are you not answering?!
10:58:10 AM
I cant spend my whole day here and you never reply to emails. This is the worst customer service ever.
10:58:51 AM
Listen we have done everything we have been told and the item doesn't work.
10:59:00 AM
I will be sure to post about this in all of the forums that I've been a member of
10:59:17 AM
XDA, Android Central, Phandroid, Modaco and more
Moni10:59:22 AM
i will reply you later by email
tzvika10:59:22 AM
this is unacceptable
11:00:07 AM
This is what you said the last time a month ago!!!! and the item is still not working and I got no refund.
11:00:18 AM
I want to know now what you will do
11:00:40 AM
last email I sent you was a week ago and you still did not reply!!!
11:00:54 AM
why do you think I believe you when you say you will reply by email??
11:01:25 AM
I just want to send it back, get my money back and forget about this whole thing.
Operator Moni has left the chat.
The chat is ended.
I am sharing my experience, in order to ensure others don't go through the same, and to share my experience purchasing the iMito QX1 - which on paper is supposed to be an awesome device, but falls short in execution.
Good luck.

Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app

pckarma112 said:
Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app

shar1r said:
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app[/QUOT
It seems difficult to get money back as the address the post on their website are not detailed. I am in Shenzhen and I don't think I can find the right place.
Click to expand...
Click to collapse

All you have to do is dispute with your credit card/bank company. Let them take care of it and save you the hassle.
Sent from my SPH-L900 using Tapatalk 4 Beta

Quick Update
The email we were promised obviously never arrived.
We have resigned ourselves to the fact that we will likely not be seeing our money back. For all future buyers - Paypal ONLY.

Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi

quincyquinn said:
Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi
Click to expand...
Click to collapse
No, I don't know anyone there. I'll try that - thanks. (Is there any specific way I can reach out to him? Is he on XDA? Facebook? There's a general email address at geekbuying, and I'm not sure how I can get him specifically to deal with my issue).

Register over there then private message geekbuying member hope this helps
Sent from my Motorola RAZRi

Amazing such issue's were had.
I also bought my QX1 from Geekbuying however I ordered via Amazon (bundle pack with external antenna & Cat 5 USB adaptor)..
My order was received 4 days later (via USPS).
The unit works great & still no issue's on my end with my unit.
Also bought an airmouse from them (via Amazon again) & received that the day before last (2 days after order)..
Long of the short of all of this is I wouldn't put such hate towards one posting that's seen..
As I've had no issue's on my end once so ever..
Just stating my $0.03....
Shame about the issue's though as the QX1 really is I nice little device (however deva support is still very limited)..

My experience with imito qx1 is also positive. Bought it on geekbuying.com and was aware that shipping last LONG. Got it and it works like a charm. Had same issues in the beginning but flashed it with Finless 1.5 ROM form freaktab.com and it works great. That was a good decision.

I was able to RMA my CX-919 to geekbuying for just return shipping $8.
They asked for a youtube video of it not working!
Took two months but the new device works great.

[Q] Should I be buying this little guy?

Hello everybody,
I have an unusual problem - I was given money...
To be exact, my company awarded me with around $800 gift voucher for amazon.com. The only problem is I live in Europe, Poland to be exact. And since it is a pain in the ... head to bother with spending all of it for small time shopping (all the shipment hassle and such). So I thought I might replace my current android device with Sony Xperia Z3. A quick search on amazon reveals a few options:
http://www.amazon.com/Sony-Unlocked-Warranty-without-contract/dp/B00NQC88IU/
this one seems to be most promising.
Now, can anyone advise me on this choice? As it's a GSM phone i get it will work in Poland, maybe with limited LTE capabilities but that is ok for me. What about anything else I might not be aware of? Is there any other potential problem regarded to moving phone to other part of the world?
Also, can anyone help me guess, what sort of guaranty does the item description mention? The seller was not very specific about it, which raise a bit of a concern by the way...
Anyway, I would appreciate any guidance on my crazy idea on buying this specific phone, what do you think?

The seller is Sony themselves lol... The Z3 is a great device. Do note that if you are someone who loves to root your android phone, this might not be the phone for you. In order to root the phone, you will have to unlock the bootloader which will cause the DRM keys to be lost forever. This will cause the camera to be very bad in low light especially and other features to be lost forever, even after u unroot.
Sent from my D6653 using XDA Free mobile app
---------- Post added at 08:50 PM ---------- Previous post was at 08:30 PM ----------
Also, you can select the color option on the website too. Be sure you get the color you want
Sent from my D6653 using XDA Free mobile app

Hmm, here is how it looks from where I sit, the seller in lower circle, and sony mentioned as manufacturer... I think Amazon is a confusing place compared to ebay or our local shopping websites. If it was really Sony who sold this particular phone, I wouldn't be afraid to get it.
Anyhow, your information about rooting of Xperia Z3 is very useful... Thank you for this valuable piece of knowledge.

banannq said:
Hmm, here is how it looks from where I sit, the seller in lower circle, and sony mentioned as manufacturer... I think Amazon is a confusing place compared to ebay or our local shopping websites. If it was really Sony who sold this particular phone, I wouldn't be afraid to get it.
Anyhow, your information about rooting of Xperia Z3 is very useful... Thank you for this valuable piece of knowledge.
Click to expand...
Click to collapse
The seller shld be Sony themselves. Sony relies on manufacturers to make their phone and that OE USA is most probably the manufacturer for the z3. So i wouldnt worry abt it too much. U can ask for a refund if the z3 turns out bad.
Sent from my D6653 using XDA Free mobile app

Pretty sh**ty Google....this is how you lose core followers.

Last night I was using Yelp on my Pixel and it rebooted randomly, now the only other time it has done this was on one of those ad filled mobile news sites that usually crash any phone due to some kind of bad code on the page, even then that's rare. So after it rebooted it immediately went to the bootloader screen, which was weird to me because I had yet to try any rooting or unlocking yet. I tried all the different options it gives you, reboot to bootloader, recovery, start...none of which worked and just always brought me back to the same screen.
So this morning I called Google support and they tried a few steps, then asked me if I wanted to process a warranty replacement. Obviously I said sure (this wasn't my first rodeo of needing a warranty replacement, I had a Nexus 4 and Nexus 5 and anyone else who has knows that Google was very lenient with replacements and usually did overnight shipping), then she said it will be 5 to 7 business days to my surprise. I asked why isn't it expedited shipping since its not my fault and I would be inconvenienced, she said expedited shipping will cost me. I could tell I wasn't getting anywhere with her so I asked to speak to a manager. I'm now waiting on a call back, but I am expecting to impose my will on this manager to get free expedited shipping. However, if they refuse I'll be starting an online smear campaign to make Pixel owners aware of this so Google understands how bad this looks as it relates to customer service.
What's really weird is I have seen a few articles about how much Google makes from ads and other revenue streams and how they are not really reliant on Pixel sales, yet around every corner I can see them cost-cutting and increasing profit margins. Waterproofing, stereo speakers, higher price and now trying to cut expedited warranty replacements?? Wow Google. I've had my phone less than 30 days and definitely having second thoughts now.

Probably a new or nervous cs rep, they usually go the amazon way and say yes to reasonable requests. Or it could it be a new policy on software related problems.

Before you go in a tirade, why not wait until the manager gives you a call back? Or place another call to them. If you calmly explain your situation I'm sure you can get a replacement in short order. Besides the fact, an online smear campaign will only make you look foolish and self centered. We already have enough of them with the likes of 'new year, new rant' and crap like that. You are justifiably upset, I'm sure this will be resolved to your liking. Calm down, take a walk, do something else other than focus on one phone call that didn't go so well.

Hey,
pretty much the same experience in my support case (the loose vibration motor). Google just doesn't us loyal users as important for them. I also got very harsh comments on my neutral support questions. Good customer support or thanking your loyal customers for their support of the brand is obviously not Googles target.
I'm not shure whether i will stay on the Google train in the next time.
Regards

Dude... They will send you a link to place an order for your rma and you can choose which shipping method you prefer... It will "charge" you for expedited but once you send your phone back to them they will refund you the full amount.

Alex from Google support is the real MVP....
Alex
11:27 AM
Thanks for contacting Google Support. My name is Alex.
Alex
11:27 AM
Hi Aaron!
Alex
11:27 AM
How are you doing today?
Aaron Thomas
11:28 AM
Not good at all. Google is giving me the worst first 30 day experience I've had with a smartphone.
Alex
11:29 AM
Aaron, I am sorry for all the trouble. It must be frustrating for you as I can completely understand the importance of a working device.
Alex
11:30 AM
Please do not worry, I will try my best to help you with this. You can count on me on this as I will make sure I give the best resolution to you.
Alex
11:30 AM
I noticed that the device is stuck in boot loader.
Aaron Thomas
11:31 AM
Yes, a replacement order SHOULD have been submitted this morning. However, Google seems to maximizing its profits by cutting out customer service priorities like overnight shipping for warranty replacements.
Aaron Thomas
11:32 AM
Things like this are a sure way to lose customers as I am making multiple communities aware of this decision right now.
Alex
11:33 AM
I am very sorry for the trouble. I certainly understand your concern, and will be happy to look in to this. I can certainly relate to your situation, and would be happy to check for the available options.
Aaron Thomas
11:33 AM
Okay.
Alex
11:34 AM
I noticed that the RMA has not been created yet for the device. Let me explain how the replacement works, and what options we have.
Alex
11:35 AM
Once we process replacement for you, we will send you a link which you need to place the order. While ordering the device, select the fastest shipping method available on this page. The total amount including the shipping charges will be kept as authorization hold, and will be released as soon as we get the faulty unit at out warehouse. You won't be charged for selecting the fastest shipping method. Moreover, we would be sending your return labels, and you won't be charged sending the faulty unit.
Alex
11:37 AM
The other option would be to send the faulty device first, and the we would ship the replacement unit. This process take little longer than the previous option, and there will be no authorization hold.
Aaron Thomas
11:37 AM
Is there any reason why the support agent by the name "Leny" did not explain this the way you did? She said a replacement can be submitted with 5 to 7 day shipping (over the phone) and if I wanted faster shipping I would be charged for it.
Alex
11:39 AM
I am sorry for the miscommunication. However, as I mentioned, I would get best available options for you. I do not want you to face any further trouble.
Alex
11:39 AM
I am taking complete ownership for this, and will be with you to make this process very simple.
Aaron Thomas
11:39 AM
Thanx Alex, I just have one other question
Alex
11:39 AM
Sure!
Aaron Thomas
11:40 AM
When using this link provided will I be able to choose which credit card to use for the auth hold ?
Alex
11:40 AM
You can add the card details before hand at payments.google.com This is a regular process of ordering, and you shall be able to choose.
Alex
11:40 AM
I have a suggestion for you.
Alex
11:42 AM
Let me create the replacement first, and I will send you the link. I request you to place the order and I will stay connected with you.
Aaron Thomas
11:42 AM
Okay, I really appreciate it.
Alex
11:42 AM
Perfect! Let me process it. I need few information in order to proceed with it.
Alex
11:43 AM
Please help me with the device IMEI number, order number, and the shipping address.
Aaron Thomas
11:45 AM
imei 35268908074****
Alex
11:45 AM
Thank you for the information, Aaron.
Alex
11:45 AM
Let me go ahead with the process.
Alex
11:46 AM
Could you please confirm the shipping address on which you want the device to be delivered?
Aaron Thomas
11:46 AM
GS.6223-5162-****
Alex
11:47 AM
Thank you for the details. Let me update the same for you.
Alex
11:49 AM
Aaron, I have completed the replacement process. Let me send you the email with the link and the details of the same.
Aaron Thomas
11:50 AM
Okay
Alex
11:50 AM
I have sent you an email and request you to check for the same.
Alex
11:51 AM
Please use the link to order the device for yourself while I am online with you.
Alex
11:51 AM
I am happy to wait here for you.
Aaron Thomas
11:51 AM
Okay one second
Alex
11:51 AM
Sure, take your time.
Alex
11:51 AM
I am here for you.
Aaron Thomas
11:53 AM
Okay looks like I'm all set.
Alex
11:53 AM
Great!
Alex
11:53 AM
I am glad to know that.