Android app issue - Android General

Hello,
We have a custom application that was developed outside of our org and we are in the process of obtaining the source so i am going to be vague but hoping someone can perhaps point me to some ideas until i get it.
When you install the application, run it, log in to it all works fine. You come back a day or 7 later for example and you now are brought immediately to a white window. This is where the login is supposed to be.
I haven't tried this on anything else but samsung devices so an s5 and s6 Android 6.0.1 and it happens on both. Both of these are old verizon phones.
To resolve it at least with these 2 devices is to go to settings/accounts and delete the account that gets setup as part of the application it seems. Once i do this and exit out of the app, open it back up i am brought to the login screen as i would expect.
For some the above does not work but simply clearing out the cache seems to resolve the issue.
Last, uninstalling and reinstalling the application has also worked for some.
for a period this worked without issue and then all of a sudden started doing this. We aren't certain if there was a change in android that resulted in this or what. Anyone have any ideas how to get us back on track here?
Thanks.

Related

[Q] Can't download/install any market apps

Today I received my new shiny Asus Transformer, everything works great except the Market itself...
I can't even download any apps, paid or free. When I try to download any apps, it start like trying to download, but there is no progress on notification bar and it just keep like that.
I reset the tablet several times, also, cleaned the cache of the Market and Framework services, shutdown (restart) several times... nothing
Is this happening to anyone? I searched this forum and performed the steps above, but still nothing...
Please, help
Have you look into My App area, you will see, not installed list of apps. I get that as well...I am not sure if it's a bug or intended. Sometimes, it would stay at download forever. I got to go out and go back into the Market and redo it all over.
patseei said:
Have you look into My App area, you will see, not installed list of apps. I get that as well...I am not sure if it's a bug or intended. Sometimes, it would stay at download forever. I got to go out and go back into the Market and redo it all over.
Click to expand...
Click to collapse
Yes, sometimes the apps I am trying to download don't even appear there and sometimes it does. When it says "Installing" sometimes, 1 hour can pass and still nothing... no progress on the notification bar.
In fact, I can't install anything from there, not even using the website version, https://market.android.com/
I had/have this same issue I think its a bug in the market app. I've just flashed the new firmware and it seems to work OK now.
My solution was to press back over and over until I exited the market fully, then start a new instance of it. Works on and off.
Ill let you know if the update solves this issue.
Sent from my Transformer TF101 using XDA Premium App
linear_craig said:
I had/have this same issue I think its a bug in the market app. I've just flashed the new firmware and it seems to work OK now.
My solution was to press back over and over until I exited the market fully, then start a new instance of it. Works on and off.
Ill let you know if the update solves this issue.
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
Thanks for the info.
I tried that, still no luck I need to know if this is a widespread issue or not.
I have the EVO and tried to download apps and install them now without any problems.
Also, I have discovered that I can't log in into GTalk either, but I can browse without any issues.
dark_aura said:
Thanks for the info.
I tried that, still no luck I need to know if this is a widespread issue or not.
I have the EVO and tried to download apps and install them now without any problems.
Also, I have discovered that I can't log in into GTalk either, but I can browse without any issues.
Click to expand...
Click to collapse
Sounds like an odd issue with your account. Try to check settings, accounts an sync .. and see if anything is amiss. If not, then try to create a new gmail account, and use that to login to market/gtalk. See if there is some confusion as to your phone account and your tablet. Do you have settings>Privacy ticked off for google to back up your apps and sync them? Try disabling if so.
Had same issue and went into settings and had to delete my gmail account and then add it again, worked fine after that!
Thanks for the replies.
1. The Backup and Restore settings are turned off.
2. I have created another Google account and removed the original, still the same problem.
3. The EVO is currently off just in case.
After doing some research, I've discovered that Gtalk have something to do with the Market, if Gtalk can sign in, then the market should works for downloads. If not, then there is a problem.
ok... wtf
After adding a new Google account while replacing the original one, the issue still happened.
Then, I decided for a million times, to make another Factory Reset with my original account again... now GTalk logon and the Market download/install apps
I will keep this thread in mind and report if anything weird happens again.
Android Market hates me. I didn't really want to have to create another gmail account but I have tried every other trick posted and still can't get apps to download.
I had this same problem with my Samsung Fascinate. 3G would download fine but I couldn't get WiFi to work until just recently when I updated the radio that came with the OTA Froyo update plus a new custom rom/kernel. I'm not sure which piece all of the sudden made things work but I was certainly happy. What's so frustrating is that I set up a Droid on the same home network with absolutely no problems from day one.
Amazon App store works fine but many of the apps I want aren't available there. Grrr.
dark_aura said:
Today I received my new shiny Asus Transformer, everything works great except the Market itself...
I can't even download any apps, paid or free. When I try to download any apps, it start like trying to download, but there is no progress on notification bar and it just keep like that.
I reset the tablet several times, also, cleaned the cache of the Market and Framework services, shutdown (restart) several times... nothing
Is this happening to anyone? I searched this forum and performed the steps above, but still nothing...
Please, help
Click to expand...
Click to collapse
This occurred to me after rooting the TF. I was able to correct it by going into applications and force stop and clearing data on both Market and both google framework services. Then try to restart market, if you don't get a error go back to applications and do it again. Once you get the error reboot, when you try market after the reboot it will ask you to accept terms again and then all is was right again with the world.
I have the same problem. How I can do a Factory Reset?
It was working ok but now it gives an error with the server. Eventually it will download the aplication after trying several times but will fail in the instalation. I have deleted and created again my account with no results.
Welcome to my problem. Another member told me the issue lies with our google accounts and how it syncs up with the market.
I have tried the other methods deleting cache / signing in and out etc. to no avail.
Only solution is to factory reset. Sad thing is it has happened to me 3x in the past 5 days.
I only hope for a solution to this soon.
3 times, that is scary.
Something has surprised me when I upgraded my phone to the new Galaxy S 2 from HTC HD 2 running an Android rom. When I introduced the google account it automaticaly pointed me all the aplications that I had installed in the old phone (free or paid) and give me an easy option to install all quickly. They were identified as my aplications, even they were not installed.
Is this funtion present here? It will remember what aplications I had installed in the transformer before or I will need to look for all of them again?
solution to download apps
press on apps on the home screen. then press on market. this will get you started click on sign in at top right of screen. it should automatically do a sign in with your google account. then go from there

Attempting to fix an App, help needed.

Hi, I am having a problem with this app that will ALWAYS crash upon start up, on my SGH i747m running android 4.3. I believe this app was once distributed, but have stopped sometime ago, the common approach to contact the developer is not an option. For some odd reason I am curious(more like hellbent tbh) to find out why does it always crash on my S3 while it works fine on an old S2 I have, actually I have tested it many different times, works fine in emulation, I even tested it on Samsung developer remote test lab on an uk variant running 4.1.2 (the closest available option they had), which also works.
All of this happened shortly after I foolishly updated my device to 4.3 (still kicking myself for that), I found this app just after the update, which unfortunately mean I did not test it on my device while it was still running 4.1.2, so my first hunch is there is something 4.3 did to my phone that made it incompatible.
My ultimate goal is actually just to be able to run this app without problem, right now I see two ways of doing that, what I am trying to do here is to perhaps perform some modification so that it will run, the alternative is to attempt a downgrade...which I do my best to stay away from, I have spent all my break reading up on that...somehow some people are able to do it, but also heard numerous horror story of brick phones...
Anyways, I went into eclipse DDMS logcat window and searched up any logs containing the package name of the app while connected to the phone when the app ran and crashed, for some reason I can't directly post the logs in my post (maybe too long), so the logs are attached instead.
I am pretty sure exactly the same log will appear every time the app is ran and crashes, I am not sure what it is indicating to be the problem because I am inexperienced...=\
Any help and suggestions are greatly appreciated.
So I think the problem is with AsyncTask, something it's trying to do is crashing the app, I am pretty sure this wasn't a problem for android version prior to 4.3, is there any changes in 4.3 that made this to start becoming an issue?

Google Assistant deleting home address

I'm at a loss here. I have asked Google for their help and they were useless. I have been using a Samsung Galaxy S8+ (AT&T). It has a feature called SMART LOCK that uses a Trusted Place, which has worked in the past without any issues. For those that don't know or use it, it allows you to keep your device unlocked while your at a trusted place. With that being said, My home address keeps deleting from Google Assistant > Settings> Personal Info> Home & Work Locations. My work location stays here, but my Home Location keeps getting deleted for some reason. I can't figure out what is causing it.
I've deleted it and edited it many times and yet it still happens.I thought it was an app or allowed program, but I went through them and didn't see anything that shouldn't be allowed in my Google account. I have deleted my cache, data and uninstalled updates on all, Google Play Store, Google Assistant as well as a few others. Yet my Home Location keeps on disappearing for no apparent reason. I wouldn't care so much, but I use the Smart Lock feature while home.
I have used Tasker from the play store and set up commands and this didn't even work to unlock phone while at home.
I have wiped my phone many times and it still happens. Does anyone else have this issue or at least know a fix or is this a bug?
Any help would be much appreciated.
Sounds very frustrating. I have not heard of the issue before.
I'm wondering if you have also cleared out your Gmail address/contact info and Google calendar profile, as well?
What happens when/if you create a new alias profile? Will the alias address remain?
I would have to get back to you on that. I haven't tried creating another profile (alias). I can create another Google account and see what happens. I was also wondering if it was a fb so that could be doing it, but I have the same apps on my tablet (running marshmallow) and it doesn't get deleted from there.
Is doing it on my phone and my wife's.

Updates stuck at 100%, Gmail does not notify, and other issues.

I am desperate, I can't find the issue here. I have a S10 (Xfinity unlocked on Verizon) , I can't seem to update apps, they get stuck at 100% or 99%, AND some things like Gmail and Instagram do not seem to notify that I am getting messages.
Here's the kicker, I factory reset the phone some 5 times now, and still have the issue. The Reset fixes it for a few days (if even a day) and then the issue starts up again!
the phone was just upgraded to 10, but it was happening on 9 also!
no clue what the problem is ! it kills me! Please anyone have any idea? I even had an authorized Samsung dealer do a "software refresh" and then wiped out the phone again, and I'm still having the same issue..
HELP! please.
thank you
eatonjb said:
I am desperate, I can't find the issue here. I have a S10 (Xfinity unlocked on Verizon) , I can't seem to update apps, they get stuck at 100% or 99%, AND some things like Gmail and Instagram do not seem to notify that I am getting messages.
Here's the kicker, I factory reset the phone some 5 times now, and still have the issue. The Reset fixes it for a few days (if even a day) and then the issue starts up again!
the phone was just upgraded to 10, but it was happening on 9 also!
no clue what the problem is ! it kills me! Please anyone have any idea? I even had an authorized Samsung dealer do a "software refresh" and then wiped out the phone again, and I'm still having the same issue..
HELP! please.
thank you
Click to expand...
Click to collapse
Boot into safe mode, it will only load your system apps and not your user apps. Then try to update your apps, if it works then you know the issue is being cause one of your user apps. Then you just need to identify which user app is the offending app.
It also might be caused by a conflict between various settings or maybe you have some things disabled or turned off that are causing this.
Sent from my SM-S767VL using Tapatalk
Droidriven said:
Boot into safe mode, it will only load your system apps and not your user apps. Then try to update your apps, if it works then you know the issue is being cause one of your user apps. Then you just need to identify which user app is the offending app.
It also might be caused by a conflict between various settings or maybe you have some things disabled or turned off that are causing this.
Sent from my SM-S767VL using Tapatalk
Click to expand...
Click to collapse
That kinda works.. but again, as said, I have reloaded the phone over and over, and it works fine, until a few days later and stars over.. And updating is not the only problem, Geolocating is slow, sluggish or not working sometimes, Push updates of emails are slower or not happening. just weird things..
I am not sure what it could be! its like the phone is the problem!
eatonjb said:
That kinda works.. but again, as said, I have reloaded the phone over and over, and it works fine, until a few days later and stars over.. And updating is not the only problem, Geolocating is slow, sluggish or not working sometimes, Push updates of emails are slower or not happening. just weird things..
I am not sure what it could be! its like the phone is the problem!
Click to expand...
Click to collapse
Ok, everything I posted went completely over your head, I'll try again.
If it is working like it is supposed to while in safe mode(which is only loaded with system apps and system settings and not any of your user apps or data) that tells you that the issue is caused by some user app that you have installed or something in your user settings. In other other words, it is very likely something that you, as the user, have installed or setup/selected, it is probably not the device. It keeps happening after resetting because you are not changing what you are doing that it is causing it, it is something that you keep returning to after resetting the device. You just need to figure out which user app is causing the issue or whatever settings are causing the issue.
The way to do that will be trial and error. Uninstall one of the apps that you have installed, then use the device for a few hours, if the issue continues, that wasn't the app causing the issue, reinstall that app then choose another user app to uninstall and then use the device for a few hours, if the issue continues, that is t the app, reinstall that app, and so on and so on, etc... Get the picture? When you uninstall an app and the issue stops, the last app uninstalled is probably the app causing the issue.
I suggest resetting the device again. Then, only install one of your usual apps but don't install any others and don't change any settings, use the device a while, if the issue does not occur, install another one of your usual apps but don't install any others, basically, install one app at a time until the issue occurs, when it does, the last app installed is probably the offending app.
Or, if you don't find it that way and you get all of your usual apps installed without triggering the issue during the trial and error process, then you need to go through settings by trial and error. Changing one setting at a time and using the device a while to see if the issue occurs, if it does, it probably has something to do with the last setting that you changed before the issue occured.
Slowly changing one thing at a time over an extended amount with time between each change, will allow you to isolate exactly which app or setting is causing the issue.
Or maybe you need to flash your stock firmware via PC tools to start over with a clean installation.
Sent from my SM-S767VL using Tapatalk

Google Assistant repeatedly stops working, claiming it's not the default assistant

Hey guys,
I recently bought a Chinese Android car head unit from a pretty random AliExpress seller. The unit is based on a chip that doesn’t have a lot of info about it on the web: AC8257 (Probably some sort of a MediaTek). I know those Chinese units and ROMs can be pretty funky, but this one actually works pretty well, both on the car side and the Android/Google apps side. However, I do have one small, yet very annoying problem that I can’t seem to solve on my own: Google app (Which includes the assistant) did not come preinstalled with the device. I’ve manually installed it from the app store, and until my first reboot, everything seemed to work fine. The assistant could be called both by a key-press and by “OK/Hello Google”. So far so good. The problem first appeared upon restarting the machine. When I tried calling the assistant, I got a message saying that Google assistant is not set as my default assistant (See attached photo). I went to the settings, and guess what, it seemed to be set as the default (See attached photo - No other option other than “None” were available anyway). I chose it again anyway, and indeed, it started working properly again. However, 30 minutes later, even without a reboot, it happened again. And again… You get the idea.
I did some googling (Both for the AC8257 and the assistant problem itself, contacted the seller and searched wherever I can, but the results were dull). I tried solving it by doing the following:
Using adb and root rights (Through ADB, not a permanent root), I installed the apk in priv-app, didn’t work. I then tried moving the Play store installation the priv-app, also did not work. I also tried disabling something called DuraSpeed, which, as far as I understand, is a performance enhancing tool by MediaTek that can sometimes cause this kind of thing, but that ,sadly, also did not help. In addition, I also tried resetting the device completely, to no avail. The only thing I didn’t try is installing a clean ROM and then installing OpenGapps, but that’s not possible right now (Couldn’t find any ROM for this device and CPU).
I know this might be a problem that is specifically related to my device/ROM, but as I can’t find a lot of info about it pretty much anywhere, I thought it might not be such a bad idea to ask this question in a more general forum.
Many thanks to you all,
Noam.
I have the same problem.
If you solve, tell us. Thanks!
Try to figure out what event took place at the 30 minute mark. Try to see what apk pops up in the cache when it crashes.
You can try clearing the system cache then the data of the apks used if that doesn't get it.
Try resetting network settings if communicating with bluetooth.
Eventually you'll find it if you keep playing with it... Androids wuv being played with.

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