GT-N8013 - Connect to Windows 10 - Galaxy Note 10.1 Q&A, Help & Troubleshooting

When I connect the USB cable to my Dell Precision M4800, I hear the 'device connected' tone, but then it immediately disconnects. It then proceeds to connect and reconnect at random, often very quick, intervals. Windows never attempts to install the drivers, and when I manually install the latest Samsung USB drivers, nothing changes.
Interestingly, the tablet says 'Connected as media device', but it is not showing up as storage in This PC. I think the rapid connect\disconnect cycles cause Windows to not even try to get a compatible driver, but I'm not sure what to do about it.
Has anyone else been able to connect a GT-8013 to Windows 10?
-------
FYI, running Gnabo Rom, KitKat 4.4.
----- EDIT -----
I have a Windows 7 laptop (Dell XPS 15) that works flawlessly with the tablet. Hooks right up with no fuss.

Win 10 no problem.
Sounds more of a cable or usb port problem .
Sent from my GT-N8013 using XDA-Developers Legacy app

I agree. The laptop makes the tablet and cable 'known good'.
Try other USB ports on the troublesome PC; try updating the USB drivers (including the hub) and chipset.

Related

[Q] cant connect TF to pc in no way

hi.
i have a realy annoying problem.
i cant connect my device to computer. i tried every way.
just plugging the tf to pc. no success.
enabling usb debugging. no success.
by apx. "" ""
i cant even access recovery.
i got my tf today from lab. they replaced my mobo.
and now when itry to access recovery it's just giving me a big green android with a ! inside.
so i thought. is it possible that the problem is with my usb cable?
and that i'll have to buy a new one just to confirm it?
1.) What are your computer's specifications? (OS, hardware, etc.)
2.) When the Transformer is booted into Android and you connect the USB cale from the tablet to your computer, does your computer make any sort of indication that a new device has been plugged in? (In Windows, for example, you'll get the new hardware sound.)
Hi! I have any problem tooi cant connect my transformer to PC.
I have C4Q 9550 CPU 8GB RAM Gigabyte E45P MotherBoard Windows & ult x64
When i connect my device,i have a new "hardware sound" and see baloon unknow device or USB cant recognize!What is a problem?Help!!!
TNX
Try different USB slot, Try different cable (if you can get one). Try different PC with the same OS (Win7 64-bit).
Try to reinstall Asus Sync, and USB drivers.
If it won't work after you have tried all of these, then I have no idea.
My TF works for me out of the box.
davebugyi said:
Try different USB slot, Try different cable (if you can get one). Try different PC with the same OS (Win7 64-bit).
Try to reinstall Asus Sync, and USB drivers.
If it won't work after you have tried all of these, then I have no idea.
My TF works for me out of the box.
Click to expand...
Click to collapse
Windows 7 would recognize the TF as a Media device and there in lies the problem. You would have to force the Asus Drivers to take precedence and that is the problem. I am also told you would need the '.Net' framework installed and configured properly - as I had installed this long ago I am not sure whether this is required or not as on my PC I did not face problems due to lack of '.Net'.
On Windows XP I was required to install Windows Media Player 11 and then do some more modifications etc and then install PC Sync software from Asus.
I now have my Windows 7 Ultimate, 64bit working with the TF.
When you connect your Tablet using the Charger cable, does your Tablet say something like 'Searching for PC Sync Software on PC' in the notification area?
Only if it does the TF would even be trying to communicate with the PC - otherwise it would not even be doing that.
I connected my TF to my Windows machine with the sole purpose of rooting the device and I did succeed in doing that.

Can´t connect mass storage on Windows XP SP3

Hi,
Recently I made an installation of the Infused ROM 2.2.3 and Infusion OC kernel on my device, but I can´t make any USB connection (mass storage) to work properly on Windows XP SP3 with Samsung Modem installed, and Samsung SGH-I997 drivers too, Kies installed and etc... when device connects and show the 2 external units, and when begin to copy files between PC and phone device disconnects automatically, and sometimes freezes the entire windows explorer... what I´m doing wrong?
This is both in Windows XP SP3 and Mac OS X 10.6.8, in mac, device simply doesn´t appears... notice that Kies on mac is on version 1.0... and in Windows is on 2.+...
rikochet33 said:
Hi,
Recently I made an installation of the Infused ROM 2.2.3 and Infusion OC kernel on my device, but I can´t make any USB connection (mass storage) to work properly on Windows XP SP3 with Samsung Modem installed, and Samsung SGH-I997 drivers too, Kies installed and etc... when device connects and show the 2 external units, and when begin to copy files between PC and phone device disconnects automatically, and sometimes freezes the entire windows explorer... what I´m doing wrong?
This is both in Windows XP SP3 and Mac OS X 10.6.8, in mac, device simply doesn´t appears... notice that Kies on mac is on version 1.0... and in Windows is on 2.+...
Click to expand...
Click to collapse
Drivers are not necessary for USB mass storage mode.
Are XP and MacOS on the same dual-boot machine or are these different machines?
I know one of the ports on my Asus laptop is weird and constantly disconnects the phone - it's limited to just one port and the rest work fine. Maybe you have something similar.
Entropy512 said:
Drivers are not necessary for USB mass storage mode.
Are XP and MacOS on the same dual-boot machine or are these different machines?
I know one of the ports on my Asus laptop is weird and constantly disconnects the phone - it's limited to just one port and the rest work fine. Maybe you have something similar.
Click to expand...
Click to collapse
I have an iMac with Mac OS X 10.6.8 (x64) Bootcamp and WinXp (x86) installed, primary boot system is XP SP3, well... I´ll check usb ports, hope this helps to solve this...
in my office machine (HP Windows XP Pro x86) I have kies and drivers installed too, but this machine works so fine all the time, when I connect the phone, explorer displays the two units and it can copy/paste files between PC/phone without disconnecting, connection is stable...
... maybe I should get the Samsumg i-9000 drivers instead of SGH-i997 due to I´m on Infused 2.2.3??
What the hell is Windows XP?
Sounds like a driver conflict kies doesn't play well with win 7 64. I know from personal experience
Try uninstalling all drivers and kies then reinstall drivers only, I think xp has generic drivers for usb mass storage so if you just need that then connect it without installing driver's.
Also make sure your data cable is good. Try a new one. They are cheap on Amazon
Sent from my SAMSUNG-SGH-I897 using xda premium
shadow65781 said:
Sounds like a driver conflict kies doesn't play well with win 7 64. I know from personal experience
Try uninstalling all drivers and kies then reinstall drivers only, I think xp has generic drivers for usb mass storage so if you just need that then connect it without installing driver's.
Also make sure your data cable is good. Try a new one. They are cheap on Amazon
Sent from my SAMSUNG-SGH-I897 using xda premium
Click to expand...
Click to collapse
Since it affects XP and MacOS on the same dual-boot machine but doesn't affect his work machine - I suspect it's a USB port problem.
Try this...
Were you able to go into mass storage mode prior to flashing the ROM?
If so, maybe your USB Ports are looking for something that to them isn't there...every time that you connect a usb device, your computer creates a record in the usbstor section of the registry. You can manually delete these by using regedit and heading to the key:
HKEY_LOCAL_MACHINESYSTEM\CurrentControlSet\Enum\USBSTOR
Remember that making changes to your registry can have some undesired results, but this one is pretty safe.
Alternatively, you can go to this site http://www.nirsoft.net/utils/usb_devices_view.html and use USBDeview to disable any old keys or such.
Don
maybe... I don´t know why but its on both systems on iMac machine, device attempts to connect and a milisecond after that, connection rejects and reconnects then reject a bout a three times like it was shortcircuit... like I was saying, in my HP (work machine) works like a charm, even in USB debugging mode, or not, so...
wvmedic said:
Were you able to go into mass storage mode prior to flashing the ROM?
If so, maybe your USB Ports are looking for something that to them isn't there...every time that you connect a usb device, your computer creates a record in the usbstor section of the registry. You can manually delete these by using regedit and heading to the key:
HKEY_LOCAL_MACHINESYSTEM\CurrentControlSet\Enum\USBSTOR
Remember that making changes to your registry can have some undesired results, but this one is pretty safe.
Alternatively, you can go to this site http://www.nirsoft.net/utils/usb_devices_view.html and use USBDeview to disable any old keys or such.
Don
Click to expand...
Click to collapse
I will try it and see what will happens... what could it be?
a driver problem?
another thing that I forget to mention is that I installed drivers manually, actually I live in a block without any wi-fi network! and my Windows XP could not get drivers via Microsoft Update, so, I don't know if this is a factor too

[Q] Trouble connecting Nexus 5 to new laptop in MTP mode

Not sure how many would read such a long post for a question, but here goes...
Any help is appreciated!!
1. Problem
In short, I plugged in my Nexus 5 to my laptop in MTP mode, it does not show up in "My Computer".
I just wanted to transfer files to my phone via USB, not even using ADB yet.
I have yet to solve the problem after googling around for a bit.
Relevant XDA threads that I remember reading are this, this, this, this and this.
I have tried numerous combinations of (un)plugging my phone / (un)installing drivers / rebooting my laptop and phone / switching usb ports / turning USB debugging on and off / connect in PTP mode / ...
As a workaround, I am now transferring files using the AirDroid app, which is really convenient with acceptable speed.
Still, it would be nice to know why the problem occurred and see if others have similar problem.
Below I will describe the devices I have on hand and more details on the failures I have encountered will follow.
2. My Devices
A. an old Galaxy Note
B. the new Nexus 5 with the stock micro USB cord
C. new laptop
- 64-bit Windows 8 Pro (not upgraded to 8.1 yet)
- only USB 3.0 ports
D. old laptop
- 32-bit Windows XP Home
- only USB 2.0 ports
3. Details
Scenario A. Nexus 5 not showing up in "My Computer"
Naturally, the first thing I tried is to simply plug my Nexus 5 in to my new laptop. I was used to Android devices working just like that!
However, my Nexus 5 does not show up in "My Computer" after a loooong wait.
On a closer look, my Nexus 5 (only) appears in the "Device Manager" under "Portable Devices" as "MTP USB Device".
It shows my device to be "working properly". However, I cannot uninstall/disable it when my phone is plugged in (normal?)
Frustrated, I decided to unplug my phone. I have the option to "Unplug Nexus 5" under "Safely Remove Hardware", but the operation always times out, so I simply unplugged it.
Then I tried with my Note using the same cable. It works flawlessly either in MTP mode or Mass Storage mode.
Scenario B. Nexus 5 shows up, but is really sloooooooooooooow
At some point, I turned on USB debugging.
With USB debugging on, my phone appears under "Portable Devices" as "Nexus 5" (and in some other places according to what drivers I have installed).
I was quite pleased for a few seconds as my Nexus 5 now shows up in "My Computer"!
However, it took a few minutes to list the folders I have under my phone's internal storage.
Attempting to copy a 12MB file to it gives an estimated time of over 2 hours.
Scenario C. Success?
After tinkering with it for some time to no avail, I was beginning to worry if I have gotten a defective hardware.
Then I remembered I had an old laptop stashed somewhere, so I tried connecting my Nexus 5 to that.
And... voila! It works without a hitch (MTP mode, USB debugging off).
A maybe useful note is that I have used both the old and new laptops to transfer files to my Note before.
4. Possible causes
While many seems to have solved the issue by simply unplugging and letting Windows reinstall the drivers, I have no such luck.
I sincerely hope that it is not due to any hardware defects since
a) my Note can talk to my new laptop through the same micro USB with no problems, and
b) my Nexus 5 can talk to my old laptop.
I feel that this is a driver-related issue but I am not sure.
Is it possible that there are compatibility issues with using USB 3.0 port (which should be backward compatible...) or a 64-bit Win 8 Pro?
Any help is appreciated!
It is so strange..
I just bought a USB 2.0 hub and connected my phone to my new laptop through it.
Guess what... it works perfectly!
Apparently my problem was that my new laptop only had USB 3.0 ports for me to test on?
Doesn't make sense... thought 3.0 is backward compatible and my old Note works on it!
Maybe I'm missing something but I'm happy it is solved for me now
This solution worked for me. Go to http://forum.xda-developers.com/showthread.php?t=2512549 and see post #5. Be sure to thank n7of9 for the link and WugFresh for his toolkit solution. Enjoy.
Hey,
I basically seem to have the same problem as you do.
My laptop also only has USB 3.0 ports and Windows 8.1 Pro 64-bit installed.
The Nexus 5 doesn't get installed, in MTP mode it is just shown with the yellow exclamation mark in Device Manager. Downloading different USB drivers including Google's and trying to manually install it doesn't work at all. I specifically checked that all older similar drivers are gone, so I doubt that older Android devices could be interfering.
On the other hand, as you noted, using an older computer with USB 2.0 works perfectly, I had the same result.
To be honest, I'm not much of a developer or Android tinkerer, so I'm not really making any progreess... In the end, I think I will follow your example and test it with a USB 2.0 adapter.
Did you manage to get it to work without this workaround?
Kind regards! :fingers-crossed:
I'm using Linux Mint. Just plug the Nexus in. It shows up as a folder. No hassle
Sent from my Nexus 5
SabinSnorlax said:
Hey,
I basically seem to have the same problem as you do.
My laptop also only has USB 3.0 ports and Windows 8.1 Pro 64-bit installed.
The Nexus 5 doesn't get installed, in MTP mode it is just shown with the yellow exclamation mark in Device Manager. Downloading different USB drivers including Google's and trying to manually install it doesn't work at all. I specifically checked that all older similar drivers are gone, so I doubt that older Android devices could be interfering.
On the other hand, as you noted, using an older computer with USB 2.0 works perfectly, I had the same result.
To be honest, I'm not much of a developer or Android tinkerer, so I'm not really making any progreess... In the end, I think I will follow your example and test it with a USB 2.0 adapter.
Did you manage to get it to work without this workaround?
Kind regards! :fingers-crossed:
Click to expand...
Click to collapse
I had a lot of issues with my S3 and my work computer (windows XP SP3) and it was because I had half installed some USB driver that windows tried installing.
I fixed the problem in device manager by manually uninstalling EVERY SINGLE USB DEVICE attached to the computer while I had my phone plugged in.
Word of caution: You'll probably uninstall your mouse/keyboard doing this.
Once everything was uninstalled I reinstalled the Samsung drivers and it worked fine.
The same computer only required me to install the Google drivers for my N5. If I enable USB debugging, I all of a sudden can't install MTP drivers, but USB debugging disabled works fine.
USB & MTP mode
I have the same problem with my Nexus 5. The only workaround to transfer files to my phone from a computer via USB cable is to enable USB debuging, set the phone to PTP mode instead of MTP and then it shows in My Computer as a camera. I can only access the DCIM and Pictures folders but for now I have to settle for this...I copy all the files I need to let's say Pictures and then using a file explorer (on the phone) I cut and paste them to the folders I wish...e.g. movies to Movies, music to Music and so on...
I had same problem. Developer Mode...USB Debugging ON worked.
I have this problem too, but I got it to work using a galaxy s3 cable. for some reasons the cable that came with N5 did not work.
Its usually just missing drivers.. You can get them straight from Google or a toolkit as mentioned! (P.s you need to download a little applet like thing from Google if you want to hook up your Mac to your n5)
See andoid.com/filetransfer for the drivers.
This worked for me when all else failed: http://forum.xda-developers.com/showpost.php?p=35854664&postcount=7
Hope that helps!
The problem I am having now connecting is that my phone got wet recently. I dried it immediately and used dessicant to withrow the water and now it works (sort of). Now when I plug my phone into my pc, the usb debugging icon doesn't even show up.
I tried connecting to both my work pc and home laptop and they both say the same thing, that the usb device has malfunstioned and that windows doesn't recognize it.
Is it time for a new phone?
islandboy_2000 said:
The problem I am having now connecting is that my phone got wet recently. I dried it immediately and used dessicant to withrow the water and now it works (sort of). Now when I plug my phone into my pc, the usb debugging icon doesn't even show up.
I tried connecting to both my work pc and home laptop and they both say the same thing, that the usb device has malfunstioned and that windows doesn't recognize it.
Is it time for a new phone?
Click to expand...
Click to collapse
Sounds like the usb is shorting. How long did you let it dry. Give it more time and try it again.
jd1639 said:
Sounds like the usb is shorting. How long did you let it dry. Give it more time and try it again.
Click to expand...
Click to collapse
Yeah maybe thats what happened. It's been drying now for about a week. The screen was the major problem at first but has since dried there mostly.
Hopefully it will come back. Would suck to have to buy a new phone because of that.
Thanks. :good:
MTP connecting problem solved
Going back to the subject of the thread: I am pretty sure that ADB drivers and SDK (I am confident that a lot of nexus users have their devices rooted and that means they must have the above installed) is what is causing some sort of conflict when trying to connect the Nexus 5 as MTP. After I reinstalled the windows (W8) on my computer and connected my Nexus 5 it took @1-2 minutes to auto install the drivers and then worked fine...I have no ideea what happens if I install ADB and SDK again...
ASepi said:
Going back to the subject of the thread: I am pretty sure that ADB drivers and SDK (I am confident that a lot of nexus users have their devices rooted and that means they must have the above installed) is what is causing some sort of conflict when trying to connect the Nexus 5 as MTP. After I reinstalled the windows (W8) on my computer and connected my Nexus 5 it took @1-2 minutes to auto install the drivers and then worked fine...I have no ideea what happens if I install ADB and SDK again...
Click to expand...
Click to collapse
If you tell the SDK not to install the drivers it'll be fine
The simplest and shortest way to connect google nexus5 with PC as MTP(Media device)
When I plugged it, there wasn't any yellow exclamation mark within Device Manager. So for me, the drivers were OK. But the device was not listed within my Eclipse DDMS. After a little bit of searching, it was just an option to change in the device settings. By default, the Nexus 5 USB computer connection is in MTP mode (Media Device).
What you have to do is:
Unplug the device from the computer
Go to Settings -> Storage.
In the ActionBar, click the option menu and choose "USB computer connection".
Then select Media device(MTP) or Camera(PTP) based on your requirement...
Plug the device and you should have a popup on the device allowing you to accept the computer's incoming connection..
I hope this will help!
njoy
Resolved. nexus 5 PC Connectivity
hackdisk said:
Not sure how many would read such a long post for a question, but here goes...
Any help is appreciated!!
1. Problem
In short, I plugged in my Nexus 5 to my laptop in MTP mode, it does not show up in "My Computer".
I just wanted to transfer files to my phone via USB, not even using ADB yet.
I have yet to solve the problem after googling around for a bit.
Relevant XDA threads that I remember reading are this, this, this, this and this.
I have tried numerous combinations of (un)plugging my phone / (un)installing drivers / rebooting my laptop and phone / switching usb ports / turning USB debugging on and off / connect in PTP mode / ...
As a workaround, I am now transferring files using the AirDroid app, which is really convenient with acceptable speed.
Still, it would be nice to know why the problem occurred and see if others have similar problem.
Below I will describe the devices I have on hand and more details on the failures I have encountered will follow.
2. My Devices
A. an old Galaxy Note
B. the new Nexus 5 with the stock micro USB cord
C. new laptop
- 64-bit Windows 8 Pro (not upgraded to 8.1 yet)
- only USB 3.0 ports
D. old laptop
- 32-bit Windows XP Home
- only USB 2.0 ports
3. Details
Scenario A. Nexus 5 not showing up in "My Computer"
Naturally, the first thing I tried is to simply plug my Nexus 5 in to my new laptop. I was used to Android devices working just like that!
However, my Nexus 5 does not show up in "My Computer" after a loooong wait.
On a closer look, my Nexus 5 (only) appears in the "Device Manager" under "Portable Devices" as "MTP USB Device".
It shows my device to be "working properly". However, I cannot uninstall/disable it when my phone is plugged in (normal?)
Frustrated, I decided to unplug my phone. I have the option to "Unplug Nexus 5" under "Safely Remove Hardware", but the operation always times out, so I simply unplugged it.
Then I tried with my Note using the same cable. It works flawlessly either in MTP mode or Mass Storage mode.
Scenario B. Nexus 5 shows up, but is really sloooooooooooooow
At some point, I turned on USB debugging.
With USB debugging on, my phone appears under "Portable Devices" as "Nexus 5" (and in some other places according to what drivers I have installed).
I was quite pleased for a few seconds as my Nexus 5 now shows up in "My Computer"!
However, it took a few minutes to list the folders I have under my phone's internal storage.
Attempting to copy a 12MB file to it gives an estimated time of over 2 hours.
Scenario C. Success?
After tinkering with it for some time to no avail, I was beginning to worry if I have gotten a defective hardware.
Then I remembered I had an old laptop stashed somewhere, so I tried connecting my Nexus 5 to that.
And... voila! It works without a hitch (MTP mode, USB debugging off).
A maybe useful note is that I have used both the old and new laptops to transfer files to my Note before.
4. Possible causes
While many seems to have solved the issue by simply unplugging and letting Windows reinstall the drivers, I have no such luck.
I sincerely hope that it is not due to any hardware defects since
a) my Note can talk to my new laptop through the same micro USB with no problems, and
b) my Nexus 5 can talk to my old laptop.
I feel that this is a driver-related issue but I am not sure.
Is it possible that there are compatibility issues with using USB 3.0 port (which should be backward compatible...) or a 64-bit Win 8 Pro?
Any help is appreciated!
Click to expand...
Click to collapse
Hello !!!
I faced the same problem with mine...
Couldn't connect my phone with my laptop.
It installs the driver but not displaying the folder in my computer.
I uninstalled the Existing samsung driver in control panel.
Then the issue has been solved,
Or uninstall previous mobile's drivers
Try this!?!
Search for Universal Driver here in XDA. Had the same problem most of you are having. First try and BAM! Works like a champ...
NEXUS 5
Problem solved for me
I have no more issues what-so-ever after I unninstalled ADB & SKD drivers...Windows(8) installed my phone by itself after a restart and it works as it should in MTP mode and PTP mode.

[Q] Windows 8.1 connection issue

Hello everyone.
I am having issues with my Note being detected by my PC, I have installed Kies 3 and when the Note is connected the connection process starts but fails ( I tried using camera mode instead of MTP and Kies says It must be MTP so something is connecting), Also the device is detected in the device manager of the PC and the Note itself says its connected by USB 3.0.
I have updated, un-installed re-installed, all the drivers and Kies. I have also used a standar USB 2 cable and most of the ports on my PC.
Does anyone know what's going on? could it be a USB 3 issue with Windows?
Any help would be appreciated.
Cheers
Gav
I've been having consistent issues connecting with the tablet through adb, on both linux (2 separate installs), and windows 8.1. Sometimes it just will not detect it. It gets detected as mtp storage fine, but adb devices returns nothing. Ill triple check all the relevant settings, make sure the computer has been authorized by the tablet etc. It will literally work just fine, and then 10 minutes later without even disconnecting the cable to using the tablet, it will no longer be detectable by adb.
I'm hoping it's just bugs in the release firmware that haven't been ironed out yet, and will disappear with future upgrades or with the flashing of a custom rom.
I've also had it refuse to charge through my laptops USB ports, even the special "faster charging" port.
It turns out my issue was the unit itself I took it back to JB-HiFi and the staff checked it out and it wouldn't connect to any of their PCs, we tried the Demo unit and it worked fine, So i exchanged it and it works perfectly..
Thanks for your reply though
Cheers
Gav

[Solution] USB Device Not Recognized (Riddle Me This)

After hours of troubleshooting, uninstalling/reinstalling USB drivers and Samsung Mobile USB Drivers, modifying Windows' registry, etc. I've come to the conclusion that the problem might be the USB cable that came with my Galaxy S6. But there's a catch...
When I plug my S6 into my Win7 desktop (back USB port, regardless of 2.0 or 3.0) using the cable that came with it, a fresh device installation results in the phone registering properly, then reverting to "Unknown Device" just seconds later. If I plug it in again any time after that, it will say "USB Device Not Recognized" and register as an "Unknown Device" in Device Manager - all it will do is charge.
BUT, plugging my S6 into the same USB port in my desktop using both a cable that came with the S3 and another that came with the S7, they both result in a properly registered device in Device Manager which allows both data transfer and charging.
Riddle me this: The catch is, when I plug my S6 into my Win8.1 laptop using the original cable, it registers properly and allows data transfer and charging.
Is there an explanation for this? The fact that the original cable doesn't work with my desktop but works with my laptop sounds like a driver issue - though using different cables in the same desktop port working properly makes it sound like a cable issue...

Categories

Resources