Samsung Galaxy S6 Edge +, T-Mobile. I called T-Mobile to have the phone unlocked so I could sell it. Should be a simple procedure. . .but they are unable to do so because they claim the IMEI number is not registered with them and therefore it isn't a T-Mobile phone. The box it came in says T-Mobile, when it boots up the T-Mobile logo appears, I am using their network to call and text, my bill shows the line is active and working, confirmed they have the correct IMEI number. The phone rep said it is a Samsung issue and to call them. I did, and was abruptly told they have nothing to do with unlocking the phone and bounced me back to T-Mobile. . .who just told me they will put in a request for tech support and I should hear back from them in 5 days. WTF?!
What's a guy to do??!
MCarbo said:
Samsung Galaxy S6 Edge +, T-Mobile. I called T-Mobile to have the phone unlocked so I could sell it. Should be a simple procedure. . .but they are unable to do so because they claim the IMEI number is not registered with them and therefore it isn't a T-Mobile phone. The box it came in says T-Mobile, when it boots up the T-Mobile logo appears, I am using their network to call and text, my bill shows the line is active and working, confirmed they have the correct IMEI number. The phone rep said it is a Samsung issue and to call them. I did, and was abruptly told they have nothing to do with unlocking the phone and bounced me back to T-Mobile. . .who just told me they will put in a request for tech support and I should hear back from them in 5 days. WTF?!
What's a guy to do??!
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Did you buy the device new or used?
If it's used, are you sure it hasn't been flashed with the IMEI from a different device? Are you sure it isn't a non-Tmobile device that has been flashed with Tmobile stock firmware?
Sent from my SM-S903VL using Tapatalk
The phone was purchased direct from Samsung. It has never been flashed or altered in any way. When I contacted Samsung they confirmed that the IMEI I gave them shows in their database as a T-Mobile phone. So all fingers point to a screw up of some kind with T-Mobile.
Related
Using AT&T with the Nexus S GT-i9020T?
Has anyone successfully done this?
I bought this model of the Nexus S recently, and have been really enthusiastic about the build quality of the device. However, actually setting up phone service has presented a few challenges.
I have found nothing but conflicting information about this all over the internet. The official Nexus S manual spec sheet seems to imply that the phone can play either the tri-band or the quad-band game. Some folks report that the phone will work with AT&T but will only allow you to use EDGE and not 3G service. There are websites which say that the phone can be unlocked, however, many posters here on the xda-developers forum say that the phone is always unlocked anyway.
I bought both a T-mobile simcard and an AT&T simcard. The T-mobile one works just great. After inserting the AT&T card, the phone sees the local AT&T cell tower, but when trying to connect, it says "Your sim card does not allow a connection on this network."
I took the phone into an AT&T store this afternoon and the customer service rep replaced my sim card - but the phone acted just the same. He told me that the phone was probably carrier locked - and that I could look for a shop to help me unlock it.
So what can be done? Will T-mobile give me an unlock code? Do I need to buy an unlocking code from some vendor on the internet? I am familiar enough with Linux to edit files on the phone using a hex editor if there's a way to unlock it that way (I read about this method in a conversation on xda-developers.com pertaining to the Galaxy S I9000).
Not sure about unlocking, but I do know the 9020t will only do voice and Edge on At&t.
Sent from my Nexus S using XDA App
Hardware is not capable of ATT 3G but all nexus devices should already be sim unlocked. Idk why you're experiencing that issue.
I really doubt the att Rep has any knowledge on the tmo nexus s, but I'm really suspecting att's similar card as the culprit, despite the fact that u replaced it.
Sorry I couldn't be of much help.
Sent from my Nexus S
So... An update on the progress of my quest:
I called T-mobile today (on the phone: "611") where a customer service person tried and failed to authorize the unlock code. She then gave me a service number at Samsung to call: (888) 987 4357. Samsung took the information from me about the cell's phone number and the carrier... and after a bit, bounced me back, saying that I needed to call T-mobile again to see whether I could get them to issue the 8 digit "network control code" which can be derived from the IMEI number.
This time, the T-mobile rep said that she would submit a formal request for me that might take between two days and two weeks to process. She warned me that because I had not had the T-mobile account for 60 days there might be a problem with the approval - but that they might be able to do it, if I offered proof of purchase for the phone (proving that I paid full price for it). She took my email address, my landline number and some other bits of information from me, and promised I'd hear back in a few days.
For those who are interested in all the gory details... here's an update on the hoops I've been trying to jump through:
www . christophervandyck . com / o / node / 412
Hi all,
I'm having a serious issue with my phone that just recently bought off kijiji, I suspect that my phone could be blacklisted or blocked.
So, heres the issue we, me and my friend went and tested this phone out. Since my sim was too big for the Note 2, my friend tried his and worked fine with WIND. After the person who's selling to me swiped the note 2 and gave to me. Deal done. Ok, once I got home, I cut my sim to size and tested it = invalid sim. Asks for unlocked code, but when i called the guy (person who sold it) he told me originally the phone is factory unlocked and suspected that i may have damaged the pins but wait if i did damage the sim slot pins it would've said NO SIM. Went to the store got it unlocked and still have the same problem. Went to a virgin store gave me a new sim that's actually to size and same problem. After virgin told me that on their records the IEMI # - listed a completely different phone like Galaxy Ace S6802 but the serial number on the phone is registered as a NOTE 2. So that's major red flag. Next, went to Wind, they said their going to charge me to get the phone registered on their networks. But there's the thing the phone worked with Wind sim card but after unlocked NO SIM cards work. I went to the settings of the phone and it supports multi band network so LTE and GSM and all the others should work. Also, when i use my friend's sim it says roaming but still doesn't work.
So, i'm assuming the original person stole the phone and it has been blacklisted and maybe he got some hacked to make it work for himself. By the way i do know where this person lives and i have strong evidences to support my claim against this person and will file a report against him if necessary.
SOOOO...any ideas guys?
Anyone got any input on the topic?
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Well aside from the fact you're posting about an S7 Edge in the regular S7 forums I'm not sure what to tell you. Are there an T-Mobile stores close to you? If so try taking it to them and see if they can help. If you have any documentation from Samsung saying it's a T-Mobile phone take that with you.
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
bingo500 said:
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
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Click to collapse
I have the same question for S7.. have you been able to find a solution?
Sent from my SM-G930T using Tapatalk
I'm having the same problem I 've been trying to get my phone unlocked and neither tmobile or Samsung can get it unlocked for over a month now. Samsung refuse to take the phone back so is tmobile ( tmobile said that the phone is not a T-Mobile phone because the IMEI number is not in thier system)
So what I told T-Mobile is I used a link sent by T-Mobile to do the exchange so if something wrong with the phone that's their fault so then I got transferred to an account specialist and filed a warranty exchange . And today I got text message from T-Mobile that says my new phone ;Your order #xxxxxxxx for SAM G935T GS7 EDGE 32G GLD EXCH has shipped! We'll send you a notification when your device is ready for pickup.
bingo500 said:
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Click to expand...
Click to collapse
thanks guys,
me personally i wasn't able to make any progress. t-mobile customer service is not helping at all.
i did get an OTA t-mobile update in the meantime though lol.
will try the warranty exchange trick. problem is i am not in the US right now.
For the warranty exchange tell them to send it to ur home address not the store. Coz mine got sent to the store I went to pick it up the store couldn't give it to me coz once again the imei number is not registered as a tmobile device. So the store manager told me if I have a Twitter account to look for tmobile on Twitter and keep twitting about it . I spoke with representative and she said she knows about my issue and within 72 hours it will be fixed . The next day I reset my phone thru the recovery mode ( power button volume up home button) after the phone booted I set it up , I revive an OTA update which is "weird" and then after the update i tried the unlock app on the phone and BAM ! The is permanently unlocked .
General question referencing rooting and If it will solve my issue.
BACKGROUND
1. Purchased 3rd party unlocked T-Mobile Note Edge from WOOT.COM
2. Had issues.
3. Sent to Samsung service center in Plano Tx.
4. Got it back in amazing conditions.
5. Works like a champ, sort of
6. Repair wiped all the data including the unlock code, and system was brought back to original T-Mobile system standards. I get the T-Mobile splash careen and all.
7. Phone now thinks it is a T-Mobile phone again
8. Can't get the unlock code from T-Mobile, as I do not have a T-Mobile phone number, as I was using the phone on the TRACFONE system.
9. When booted up with the TRACFONE SIM the phone now says ENTER NETWORK UNLOCK CODE.
10. I DONT HAVE THAT
11. So my question is "If I root the phone, will that disable the need for a network unlock code, and will my TRACFONE SIM card then work?
12. One option is to go back to T-Mobile and get on their Simply Prepaid plan, as the phone thinks it has returned home anyway
13. I did send an email to the Samsung service center today laying out my problem. Will see what they say....
So my BIG questions is, if rooting the phone will accomplish unlocking of it also.
BTW the IMEI is clean with no issues.
BTW SM-N915T model
Thanks...
omi
So I'm an idiot. When I went to pre-order, I selected T-Mobile since they didn't have a Sprint option and I figured they were "merged" by now. Apparently that's not the case. I was reluctant to get the Unlocked model.
When I got the phone yesterday, I spent 4 hours on the phone (Note 8) and a worthless trip to one of the "Sprint/T-Mobile" stores. On the last call, a guy from Sprint said my IMEI number was not in the database yet -- I'm guessing because it shipped about 5 days earlier than expected. He would elevate the issue so it would and he'd call me back once it was added, then I could transfer my Sprint SIM from my Note to my T-Mobile Fold 2. He didn't call back.
The guy at the store said I'd have to call T-Mobile to get them to unlock it so I could put it on Sprint. But they won't talk to me if I don't have an account with them and that I'd have to talk to Sprint.
I want to keep my cell phone number, so now I'm wondering if I just open a new T-Mobile account and get my number ported to T-Mobile. I've been with Sprint for 22 years so I'm reluctant to do that even though they're going to be one network -- but probably not for a while.
Recommendations?
Wade
File an FCC Complaint. It's kind of the nuclear option but in my experience when it comes to cell phone and working with wireless providers (as well as internet) that's really the only thing that seems to get them to treat the customer as a customer. Even if the phone isn't compatible that will at least get someone from the Executive Offices on the phone with you to lay out what is happening and how to fix it.
https://consumercomplaints.fcc.gov/hc/en-us
I got my phone Tmobile variant Wed paid in full and tried to unlock it in the phone settings. Didn't work. So called up Tmobile. He told me to do what i already tried. Told him it didn't work. He took my IMEI and he put me on hold. Then he came back and said to try again in 3 days and if i still can't unlock it to call back. I too think maybe it's because the phone isn't technically out yet. I'm using Fi which will only be using Tmobile anyway so i went ahead and flashed unlocked firmware. Then i downloaded the Fi app and was able transfer my number. But of course being on unlocked firmware the unlock option is now gone. So i may flash the carrier firmware this weekend and try unlocking again.
I'm currently in the same predicament. I was going to get the unlocked version but it was going to take another month to ship so I went ahead with the T-mobile version. After being unable to activate the phone, after 2+ hours working with CS the answer I finally ended up with from a T-Mobile rep (Sprint was useless) was to go into a store today and they can transfer my account over to T-Mobile and then I'd be able to activate the new one. The process will also unlock the rest of my phones so that they can accept a new SIM card from T-Mobile. Not what I wanted to do but since I can't get an unlocked version it may be the only option I have because after playing with this phone there is no way I'm getting rid of it.
Last night, I finally got my situation RESOLVED!
I went to another Sprint/T-Mobile store and found someone who knew how to transfer my Sprint account and Phone Number over to T-Mobile using the same SIM card! I chose the Magenta Plus plan -- and am even saving $20 a month for being "Over 55"! I'm now a VERY happy camper who's now getting 150Mbps downloads (so far). The Manager said he noticed the Model Number of my Z Fold 2 and thinks it was the Verizon model which may have caused some of the problems.