Using AT&T with the Nexus S GT-i9020T?
Has anyone successfully done this?
I bought this model of the Nexus S recently, and have been really enthusiastic about the build quality of the device. However, actually setting up phone service has presented a few challenges.
I have found nothing but conflicting information about this all over the internet. The official Nexus S manual spec sheet seems to imply that the phone can play either the tri-band or the quad-band game. Some folks report that the phone will work with AT&T but will only allow you to use EDGE and not 3G service. There are websites which say that the phone can be unlocked, however, many posters here on the xda-developers forum say that the phone is always unlocked anyway.
I bought both a T-mobile simcard and an AT&T simcard. The T-mobile one works just great. After inserting the AT&T card, the phone sees the local AT&T cell tower, but when trying to connect, it says "Your sim card does not allow a connection on this network."
I took the phone into an AT&T store this afternoon and the customer service rep replaced my sim card - but the phone acted just the same. He told me that the phone was probably carrier locked - and that I could look for a shop to help me unlock it.
So what can be done? Will T-mobile give me an unlock code? Do I need to buy an unlocking code from some vendor on the internet? I am familiar enough with Linux to edit files on the phone using a hex editor if there's a way to unlock it that way (I read about this method in a conversation on xda-developers.com pertaining to the Galaxy S I9000).
Not sure about unlocking, but I do know the 9020t will only do voice and Edge on At&t.
Sent from my Nexus S using XDA App
Hardware is not capable of ATT 3G but all nexus devices should already be sim unlocked. Idk why you're experiencing that issue.
I really doubt the att Rep has any knowledge on the tmo nexus s, but I'm really suspecting att's similar card as the culprit, despite the fact that u replaced it.
Sorry I couldn't be of much help.
Sent from my Nexus S
So... An update on the progress of my quest:
I called T-mobile today (on the phone: "611") where a customer service person tried and failed to authorize the unlock code. She then gave me a service number at Samsung to call: (888) 987 4357. Samsung took the information from me about the cell's phone number and the carrier... and after a bit, bounced me back, saying that I needed to call T-mobile again to see whether I could get them to issue the 8 digit "network control code" which can be derived from the IMEI number.
This time, the T-mobile rep said that she would submit a formal request for me that might take between two days and two weeks to process. She warned me that because I had not had the T-mobile account for 60 days there might be a problem with the approval - but that they might be able to do it, if I offered proof of purchase for the phone (proving that I paid full price for it). She took my email address, my landline number and some other bits of information from me, and promised I'd hear back in a few days.
For those who are interested in all the gory details... here's an update on the hoops I've been trying to jump through:
www . christophervandyck . com / o / node / 412
Related
I do a lot of HTC device hacking and unlocking, but have never done a CDMA device. Is it possible to unlock the XV6700 and use it on another USA CDMA Carrier? Also, I presume there are other ROM's to install on this device? Any guidance would help a lot.
Albatros
CDMA devices aren't actually locked per se, the device itself will work great with any CDMA network u tell it to work with as long as the service provider agrees to register your device in their ESN database. In other words all phones released by verizon have ESNs specific to verizon and all sprint phones have ESNs from sprint's database. The providers share the ESN data and know when a phone you're trying to register with them is not one of theirs. So it really comes down to your service provider agreeing to register your phone in their database (which is most likely not going to happen unless you have connections). The other and not so legal way of doing this is to clone the ESN of your old phone (which you can just throw away) and download a new prl (preffered roaming list: tells the phone which towers to prioritize) to your new phone. So it IS possible but illegal due to the ability to copy somebody's esn and charge up their bill. Hope this helps!
this might not be for cricket but its a start
http://forum.ppcgeeks.com/showthread.php?t=20090
Yes, CDMA Devices aren't locked like GSM Devices. You will need to have Cricket register the ESN (Electronic Serial Number) in their database. I have family who has done it and have worked with a guy who got a 6700 ESN changed over to Cricket.
Need to go from Cricket BACK to Verizon
I have the opposite problem - bought a used VX6700 that is already on the Cricket network, but I am on a Verizon plan (yes I was a doofuss and get my old Verizon phone wet, but it was locked LG crap anyway with no option for customizing - so GLAD to be coming back to the HTC world!)
Whenever I dial *228 to get it programmed, it says "welcome to Cricket". The Verizon 800# tech people had no clue how to get it back, even after they had me try a few unusual settings in the phone. Then they sent me to the Verizon store - they said they could not do anything, no real explanation why not. The used store I bought it from thinks they could try to reflash it - but I'm not so sure that is really necessary.
I have successfully flashed my old HTC Wizard for practice - so I know sort of what I am doing if flashing IS needed. Just hard to find information even after doing a lot of searching. There are a few threads on going from Verizon to Cricket -- but none for how to get BACK.
Thanks in advance.
Update
The phone guru guy at the Phone Smart store I bought the used phone from was able to get it back onto Verizon for me. He said something about modifying the PRN Provide Roaming Number - or at least I think that was the one - so that Verizon's towers would know to look for this phone now. So all good for now. I need to get WM6 on it soon though! Currently it is on a slightly enhanced build of WM5.
When i first purchased my Nexus S from Best Buy for AT&T, I was informed by the sales guy that I could call AT&T and get it unlocked by AT&T for free since Best Buy didn't have unlocked units at the time . I called and AT&T informed me that I would have to wait 90 days from the day of activation to be eligible for an unlocked code for my device. I called 100 days later and I am now being told by the AT&T support rep that AT&T does not offer an unlock code for my particular device . Has anyone encountered a similar problem or knows of a free solution to having the Nexus S GSM version unlocked? Open to any explanation or interpretation.
damambt said:
When i first purchased my Nexus S from Best Buy for AT&T, I was informed by the sales guy that I could call AT&T and get it unlocked by AT&T for free since Best Buy didn't have unlocked units at the time . I called and AT&T informed me that I would have to wait 90 days from the day of activation to be eligible for an unlocked code for my device. I called 100 days later and I am now being told by the AT&T support rep that AT&T does not offer an unlock code for my particular device . Has anyone encountered a similar problem or knows of a free solution to having the Nexus S GSM version unlocked? Open to any explanation or interpretation.
Click to expand...
Click to collapse
It's already unlocked. Every Nexus device sold has always been sim unlocked (even those sold subsidized by the carriers).
Thank you! I guess that would explain the 35 minute phone call with AT&T trying to figure out why the phone didn't have an unlock code. At one point during the call i was asked if the manufacturer was really samsung. I told the lady it was a Nexus S and she said that the manufacturer didn't exist. I had to explain it to her but she was very polite.
Haha, its great isn't it! I went as far as to order the unlock code from one of the many online services, which they obviously couldn't generate.
To my delight, tried a foreign similar card when I went on vacation and BLAM!
I threw my sim (telus) in my friends (wind mobile) Nexus s and his was emergency calls only, while mine worked with his sim. Interesting note. After putting the telus card in the wind phone, his phone was unable to receive service again. I had to randomly google a dial code thingy to connect to his mobile network
The Rogers/Bell/Telus/AT&T version of the Nexus S (i9020A) supports different frequency bands than the Wind/Mobilicity/Videotron/T-Mobile version (i9020T). That would explain why you weren't able to exchange SIM cards. Fortunately the upcoming Galaxy Nexus will support all frequency bands in a single phone, so it won't have this problem.
Hey everyone,
I hope someone can help me out with this problem. Today I moved from our old company carrier AT&T to Verizon and had to replace my GSM unlocked iP 4S. I don't like what Apple is doing at the moment so I went back to Android after couple of years (I had a HTC Desire and a GS2 back in Germany).
I read here on xda that Verizon promised an update to make the S3 global ready but we are still waiting for them to finally release it. First thing I did was putting my German Vodafone SIM in the phone but the lock wouldn't let me use it. I called Verizon Enterprise Support, explained the whole situation and asked them for an unlock code but they claimed the phone won't work in Europe and that's why I wont need a unlock code in the first place. Well I guess I wanted to try the "official" way and now I'm open for more creative approaches to solve this problem - I'm going back to Germany in 10 days and I really want to use this phone.
Is there a way to get an unlock code from Verizon or should I use a 3rd Party website? Is there something I should say or a different number to call? I tried to pull the "Hey we are a big customer and I'm the IT Ops Manager" card but it didn't help. I found a couple of websites that unlock the S3 for 10-20 bucks or so but I don't like the idea of giving someone my IMEI without checking here on xda first.
What happens if I get an unlock code and decide to root the phone and flash CM? Will I keep my unlock or do I have to do the whole process again? I really don't like TouchWiz, the S Apps and all this Verizon Bloat.Hope that someone can help me. Thanks guys.
BB
http://forum.xda-developers.com/showthread.php?t=1809314 might be helpful.
Sent from my Galaxy Nexus using Tapatalk 2
Just spoke with Verizon Global Services Rep, who was actually really helpful. First off, any 4G phone is "sim-unlocked" by default. I have yet to prove this out, but will tonight, I have a WCDMA pre-paid sim that is still active.
Second, much like previous (major) android releases (GB - ICS last year), the Samsung JB update, should enable global phone capabilities on the Verizon SIII. We should then see the functionality enabled via the various new ROM's (built off OTA release) enabling said functionality.
Third point, which actually makes a lot of sense. He pointed out that many countries now have WCDMA networks as well as GSM, China being the obvious one. Assuming the native unlocked mode is correct, one should be able to purchase as WCDMA pre-paid sim, install and activate on the phone. Verizon Global Services will then set up a call forwarding service that directs all incoming calls to the PP sim number.
He noted that the only global services plans (discounted rates) offered by Verizon at this time are for GSM networks, meaning that even when we get the SW upgrade, roaming and call charges are going to be astronomical. A PP sim is still going to be the best option.
Anyone have any data to counter this??? Will try the sim card tonight and respond back.
Can't believe what I heard from the Sprint Reps today about my Locked Galaxy S7. They claim that the only way to unlock the device is to have an Active Sprint Sim Card so that I can successfully Update the Profile one last time after they unlock the device on their systems.
I got the phone used and person did not perform the unlock while their subscription was active, so I'm stuck with a 700 brick?
Don't have an *Active* Sprint SIM Card to perform this 2 minute operation that will result in an Unlocked G930P. Both Sprint Stores nearby refuse to allow me one of their testing SIM's or help in any way.
This is unbelievable. Heard online that Qualcomm S7's were invincible; truly seems the case. Can't believe they rather me pay some third party store 50 USD to unlock instead of charging me something like 20 USD to unlock after deactivation or something.
Tried flashing many versions etc only to find out after months of trial and error, calling many times both carriers (Sprint and T Mobile) and taking it to various Android Hardware Tech shops.
No one want to lend me their active sim cards to do this.. Apparently having the Sprint SIM Card inside and their last Profile Update seems actually really to be the only way to unlock.. Anyone have any information about this?
Is this the only way to really unlock the device? I actually have the damn MSLOCK code I got from Sprint directly but I can't find anywhere to input it and the Sprint Reps told me that for this model it is impossible to unlock with code like that because only they can unlock it via their "last final profile update" method.. So I wonder, why did they even give me this MSLOCK code then?
Still can't believe to such a degree that I posted this thread about it.
Ill viciously add that their customer service Reps tried to unsuccessfully brainwash me into thinking it was somehow T Mobile's fault that the UICC was locked.. Some lies about its their SIM Card's fault or something as if you are supposed to hand T Mobile a Locked Phone and expect it to work somehow. General population must really be oblivious to reality. Phone display clearly its not Unlocked under UICC, dont aggressively try to push the lie that phone's unlocked because your System " sais that it is" and you assume I don't know better than that. Then they sort of hold this grudge about it as they annoyingly interrupt everything you say repeating the same nonsense. Might have capacity to unlock with a Paid Sim Card however my phone is obviously not unlocked and its really annoying how they play this pychological thing out and act sort of angry if you know any better. Phone in my hands sais its locked, ive taken it to 5 places and they all say its locked and Ive gone through the process before with other phones when its UICC Unlocked it clearly sais UNLOCKED under UICC, not "Locked To Sprint Sim Cards"..
Sprint -10
Next its a Librem Linux Phone unbranded to any of these "phone companies" and with one of these new VOIP type services or something. along those lines.. If anyone got any recommendatiosn Ill gladly take them, Im done with the carrier mafia thing
Aren't they supposed to follow the FCC and Unlock my device even if my contract with them is over?
Can't they just send me the Update through a flashable odin file or email or OTA or anything?
If its just a profile update there should be a way to get the necessary flashable files and odin them into my phone shouldnt there?
**** SPRINT
http://www.keepcalmstudio.com/_gallery/152/2FOcGqn.png
Combination file and Samsung tools pro, Google it
I purchased my phone as "brand new" and "unlocked" in December 2021 from an Ebay store (I know, but the store was operational for a couple years and had excellent reviews numbering in the 4Ks). I registered the device IMEI with Samsung the same day. It worked perfectly for 13 months until last week.
Unfortunately, the Ebay store is no longer "there" (I know. I know.) I learned this by attempting to email them through the Ebay messaging app. I really do believe my phone was brand new though.
Device Details:
Model #: SM-N986U1
Service Provider Software version: SAOMC_SM-N986U1_OYM_TFN_12_0016_TFN/TFN,TFN/ATT
Questions:
Was someone able to set up an account with my IMEI
Is it possible that my IMEI was mistakenly connected to an AT&T account during these "Network Upgrades"
If either 1 or 2, how do I resolve this? I mean, I've got the receipts and whatnot.
Is there a way for me to find out if this AT&T account was set up AFTER December 2021?
Do you see any issues with the current software listed above
Could I have registered my device's IMEI with Samsung if it was already registered to someone else?
The whole, ugly story:
My carrier is StraightTalk/TracFone with Verizon SIM (12+ years)
Activated device 1December 23, 2021 by swapping SIM from existing phone (I now know this is bad)
Stopped sending/receiving calls January 3 or 4, 2023 (still able to text w/o wifi though)
Many, many customer support calls/chats:
Unable to reconnect device to SIM
Carrier tech support tells me "Problem with your SIM. It was used in another device. You need a new SIM".
Purchased new SIM, phoned in to carrier support
Carrier support unable to connect new SIM to device
Carrier tech support tells me "Problem with your phone" and asks for me to turn phone off/on every hour or two until they get the "errors corrected".
Support also that many people had been having problems since the recent Verizon network upgrade that occured in the days leading up to my phone problems.
Problem persists and worsens
I lose all connection with my phone number; unable to text, phone number missing from phone, etc
Subsequent support calls with StraightTalk
Your IMEI is connected to a different phone #, cannot reconnect your device.
They won't tell me the number, only that the new number has same area code as my number which I thought unusual.
In order to keep my phone # active, I settle, temporarily, for activating new SIM into my really old S7.
I contact Samsung Support to see if there is some sort of diagnostic tool for software errors:
Your device is an AT&T device
I said I realize that, but it was unlocked and I'd been using it for 13 months with a Verizon compat SIM.
They suggest I visit Samsung Auth Shop to diagnose.
I attempt to reach AT&T support line;
no luck - kept bumping up against phone bot "firewall" system because I didn't have an AT&T phone number or account number to enter.
Attempted support chat, but same results as above
Went to the Samsung Authorized repair shop.
Shop was like "Absolutely nothing we can do"
Says that a diagnosis would not reveal software issues (is this true?)
Suggests I go to AT&T corporate store.
I visit AT&T store, ask for them to check my IMEI for an account.
They cannot find it connected to an AT&T account.
Have a nice day - Buh Byyah (grrrrrr)
Out of frustration, I decide to run the AT&T unlock request app anyway.
Results: Unable to unlock my phone because I still have installment payments to make. (Never had an AT&T account).
Back to the AT&T store.
They dance around suggesting that I have a stolen or hacked phone.
They give me tips on how to bypass AT&T support firewall to reach customer service
Suggest I go across the hall to the Verizon store
Verizon store super-smart-12-year-old-looking young woman
"Even though Verizon bought Straightalk/TracFone, I can't see your account or help with the prepaid programs"
"But hang on a minute, let me try something....."
Inserts SIM from my old S7 into my Note
Performs a Network Reset
Voila! Phone is making calls and getting 5G
I nearly burst into tears and give her a hug
Unfortunately, within a couple hours it was back to no service
I FINALLY get through to a person at AT&T support.
They are able to confirm my device IMEI is connected to an AT&T account
They further confirm that the area code is same as mine and that the phone number belongs to a business.
No further details; they give me their Fraud Dept phone numbers.
Fraud department cannot (WILL NOT) help me because I don't have an AT&T account and I didn't purchase my phone from AT&T.
Have a Nice Day, Buh-Byyah (grrrr)
Finally able to connect once again with support person from my carrier (StraightTalk/TracFone on Verizon)
NOTE: Something def DID happen with their networks early last week. No idea what, but I was once number 410 in the queue for support
Support tells me I need a new SIM
I explain that
We already tried that 4 days ago, and
My device IEMI is connected to another account, per their support rep, AT&T support rep, and AT&T unlock request app
Support tells me to ignore that, I only need a new SIM because:
She wouldn't be able to see my IMEI if it were already connected to another account.
She could see that my IMEI had been connected to my StraightTalk account
There must've been some kind of 'mistake", and a new SIM will fix it
They're mailing me a new SIM, but I don't understand how/why there is an At&T account with my IMEI and have little hope that this will work.
Sorry that was so long. Please respond if you have any helpful tips, insights, or info.
Thanks!
PROBLEM SEEMS TO BE SOLVED
**I'm making this reply for reference in case someone else comes across a similar issue.
My device is a Samsung Note 20 Ultra 5G; my carrier is Straighttalk (TracFone) with a Verizon SIM. I’ve been with them since bailing from Verizon around 2010. I bought my phone from an online store, supposedly "new" and "unlocked". The CSC and Provider Software version checked out, and I was able to register it successfully with Samsung December 2021 and had zero issues with phone and service until Janury 3/4, 2023.**
1/12/23 UPDATE from OP: After 8-9 days of frustration, hours on phone and chat support, in person visits to mobile carrier stores, (oh, and no service), I successfully installed and activated a new SIM on my Note 20 Ultra 5G tonight. Calls, texts, etc., seem to be going through. So, so far so good.
This was my 2nd attempt at reconnecting my device to a network by installing a new SIM. I can only guess at why it was unsuccessful before. But for posterity, the 1st attempt was made by using a SIM kit purchased from Walmart. The 2nd attempt was made by using a SIM purchased from Straighttalk and patiently waiting four days for delivery.
Both attempts were made while I was on a support call, using a landline to speak with them.
After activation today a new feature appeared in my Mobile Networks setting that wasn't there before. It's labeled "VoLTE Calls SIM 1" feature and has an on/off slide button next to it.
Also, my Network Mode was automatically set to GLOBAL after activation, when it had always been set to LTE/CDMA. I'm curious about that, so if anyone wants to chime in on whether GLOBAL is the preferred setting for me now I'd be happy to hear opinions.
I generally have really poor service at my home (1-2 bars usually) and that is still the case. I should be able to access 5G in areas where it's available though.
Ongoing Issue: I do not have proof of resolution regarding my IMEI being connected to another phone number on an account with a different carrier.
As of this evening the IMEI unlock request portal at the other carrier still shows that my IMEI1 has some sort of financial committment attached to it. Interestingly, my IMEI2 is good to go so far as the same unlock portal is concerned. (I’ve never had an account with this carrier) It's a puzzle and I don't know what any of it actually means.
We'll see how things go. Fingers crossed that I'll continue to have uninterrupted service, but it is going to take the passing of some time before I feel like I will be able to relax completely.
Thanks for providing this space for people to problem solve and share.
JDScott1 said:
I purchased my phone as "brand new" and "unlocked" in December 2021 from an Ebay store (I know, but the store was operational for a couple years and had excellent reviews numbering in the 4Ks). I registered the device IMEI with Samsung the same day. It worked perfectly for 13 months until last week.
Unfortunately, the Ebay store is no longer "there" (I know. I know.) I learned this by attempting to email them through the Ebay messaging app. I really do believe my phone was brand new though.
Device Details:
Model #: SM-N986U1
Service Provider Software version: SAOMC_SM-N986U1_OYM_TFN_12_0016_TFN/TFN,TFN/ATT
Questions:
Was someone able to set up an account with my IMEI
Is it possible that my IMEI was mistakenly connected to an AT&T account during these "Network Upgrades"
If either 1 or 2, how do I resolve this? I mean, I've got the receipts and whatnot.
Is there a way for me to find out if this AT&T account was set up AFTER December 2021?
Do you see any issues with the current software listed above
Could I have registered my device's IMEI with Samsung if it was already registered to someone else?
The whole, ugly story:
My carrier is StraightTalk/TracFone with Verizon SIM (12+ years)
Activated device 1December 23, 2021 by swapping SIM from existing phone (I now know this is bad)
Stopped sending/receiving calls January 3 or 4, 2023 (still able to text w/o wifi though)
Many, many customer support calls/chats:
Unable to reconnect device to SIM
Carrier tech support tells me "Problem with your SIM. It was used in another device. You need a new SIM".
Purchased new SIM, phoned in to carrier support
Carrier support unable to connect new SIM to device
Carrier tech support tells me "Problem with your phone" and asks for me to turn phone off/on every hour or two until they get the "errors corrected".
Support also that many people had been having problems since the recent Verizon network upgrade that occured in the days leading up to my phone problems.
Problem persists and worsens
I lose all connection with my phone number; unable to text, phone number missing from phone, etc
Subsequent support calls with StraightTalk
Your IMEI is connected to a different phone #, cannot reconnect your device.
They won't tell me the number, only that the new number has same area code as my number which I thought unusual.
In order to keep my phone # active, I settle, temporarily, for activating new SIM into my really old S7.
I contact Samsung Support to see if there is some sort of diagnostic tool for software errors:
Your device is an AT&T device
I said I realize that, but it was unlocked and I'd been using it for 13 months with a Verizon compat SIM.
They suggest I visit Samsung Auth Shop to diagnose.
I attempt to reach AT&T support line;
no luck - kept bumping up against phone bot "firewall" system because I didn't have an AT&T phone number or account number to enter.
Attempted support chat, but same results as above
Went to the Samsung Authorized repair shop.
Shop was like "Absolutely nothing we can do"
Says that a diagnosis would not reveal software issues (is this true?)
Suggests I go to AT&T corporate store.
I visit AT&T store, ask for them to check my IMEI for an account.
They cannot find it connected to an AT&T account.
Have a nice day - Buh Byyah (grrrrrr)
Out of frustration, I decide to run the AT&T unlock request app anyway.
Results: Unable to unlock my phone because I still have installment payments to make. (Never had an AT&T account).
Back to the AT&T store.
They dance around suggesting that I have a stolen or hacked phone.
They give me tips on how to bypass AT&T support firewall to reach customer service
Suggest I go across the hall to the Verizon store
Verizon store super-smart-12-year-old-looking young woman
"Even though Verizon bought Straightalk/TracFone, I can't see your account or help with the prepaid programs"
"But hang on a minute, let me try something....."
Inserts SIM from my old S7 into my Note
Performs a Network Reset
Voila! Phone is making calls and getting 5G
I nearly burst into tears and give her a hug
Unfortunately, within a couple hours it was back to no service
I FINALLY get through to a person at AT&T support.
They are able to confirm my device IMEI is connected to an AT&T account
They further confirm that the area code is same as mine and that the phone number belongs to a business.
No further details; they give me their Fraud Dept phone numbers.
Fraud department cannot (WILL NOT) help me because I don't have an AT&T account and I didn't purchase my phone from AT&T.
Have a Nice Day, Buh-Byyah (grrrr)
Finally able to connect once again with support person from my carrier (StraightTalk/TracFone on Verizon)
NOTE: Something def DID happen with their networks early last week. No idea what, but I was once number 410 in the queue for support
Support tells me I need a new SIM
I explain that
We already tried that 4 days ago, and
My device IEMI is connected to another account, per their support rep, AT&T support rep, and AT&T unlock request app
Support tells me to ignore that, I only need a new SIM because:
She wouldn't be able to see my IMEI if it were already connected to another account.
She could see that my IMEI had been connected to my StraightTalk account
There must've been some kind of 'mistake", and a new SIM will fix it
They're mailing me a new SIM, but I don't understand how/why there is an At&T account with my IMEI and have little hope that this will work.
Sorry that was so long. Please respond if you have any helpful tips, insights, or info.
Thanks!
Click to expand...
Click to collapse
There is no "s20 note"