Phone Rebooting - Google Support and System logs - Google Pixel Questions & Answers

My Pixel phone (128 GB) has been rebooting 3-4 times a day for the past couple of weeks even when idle.
I tried Google support option on the phone that asked me to enter a number fot callback. Response was within 2 minutes and the support person asked me to reboot the phone on safe mode .. Very good support.
The phone did not reboot so was back to the problem of what actually was causing this. The send feedback about the device (under about phone) has an option to view event logs and system logs that showed a problem with mobiqwik around the time of last reboot. Uninstalled mobiqwik and the phone has not rebooted since!
Hope this helps.
Sent from my Pixel using XDA-Developers Legacy app

Going to use this to see why my Pixel keeps freezing. How did you know that the app had a problem? What alert did the logs give you?

The app name was in the system logs at the time of the reboot. I did not read the detail as the screen is quite narrow and cannot be copied.
Sent from my Pixel using XDA-Developers Legacy app

What's mobiqwik?
I get reboots multiple times a day or none for a few days
Makes no difference what I'm doing or what apps I'm running
Did a fill wipe and installed pure nexus ROM and still does it with no apps installed
How did you view the system logs to find out?
I've seen people mention issues with a defective battery connection
Cheers

swifthyd said:
My Pixel phone (128 GB) has been rebooting 3-4 times a day for the past couple of weeks even when idle.
...
The phone did not reboot so was back to the problem of what actually was causing this. The send feedback about the device (under about phone) has an option to view event logs and system logs that showed a problem with mobiqwik around the time of last reboot. Uninstalled mobiqwik and the phone has not rebooted since!
Click to expand...
Click to collapse
Anyone know if this option to view event / system logs is still available under Pie? I can't seem to find it.

aagha said:
Anyone know if this option to view event / system logs is still available under Pie? I can't seem to find it.
Click to expand...
Click to collapse
FYI I found the solution here:
https://developer.android.com/studio/command-line/logcat

Related

Blu_p0010uu_v19_generic_5.1

Has anyone downloaded and installed the new wireless update? Not sure why they changed to the Google messenger. Especially since Allo is due out soon.
Sent from my PURE XL using Tapatalk
Installing now. Kind of a disappointing update, but at least we haven't been abandoned.
I didn't think Allo was going to do MMS/SMS, but I've seen conflicting reports.
It looks like the issues I had with background apps closing when clearing all apps has been fixed. I've got no apps running in the foreground yet can see Whatsapp, Fitbit, etc still running and I'm receiving notifications for them.
GregTheSmeg said:
It looks like the issues I had with background apps closing when clearing all apps has been fixed. I've got no apps running in the foreground yet can see Whatsapp, Fitbit, etc still running and I'm receiving notifications for them.
Click to expand...
Click to collapse
You're right, my Garmin Forerunner doesn't disconnect when I do that now. Good catch.
GregTheSmeg said:
It looks like the issues I had with background apps closing when clearing all apps has been fixed. I've got no apps running in the foreground yet can see Whatsapp, Fitbit, etc still running and I'm receiving notifications for them.
Click to expand...
Click to collapse
That right there is worth it. I'm installing it now.
Sent from my iPhone using Tapatalk
The issues with the background apps closing seems to have been fixed. Thank goodness. Now Tasker and pushover work when closed.
As for Allo, I haven't read anywhere that SMS and MMS are not supported. It does seem to suggest that end to end encryption is primary.
Sent from my iPhone using Tapatalk
I downloaded it and now my phone won't start up properly. It goes into a loop where it says android is starting and it is optimizing apps and then restarts back to optimizing apps over and over. I contacted Blu customer service and they said to hard restart mt phone. It doesn't work and my phone still does the same thing.
Since the update, it change the sms native to Google messenger and worts off it there is a bug, no notification at all on every sms program.
Do you have a link for this update?
-sent using this app on this device.
superx00b said:
I downloaded it and now my phone won't start up properly. It goes into a loop where it says android is starting and it is optimizing apps and then restarts back to optimizing apps over and over. I contacted Blu customer service and they said to hard restart mt phone. It doesn't work and my phone still does the same thing.
Click to expand...
Click to collapse
It happened to me too!
pih1 said:
It happened to me too!
Click to expand...
Click to collapse
I just hard re-set the phone a couple of times in a row and let the phone do its thing, optimizing the apps for 3 hours straight. The phone started up by itself and worked after that. Hope this works for you.
superx00b said:
I just hard re-set the phone a couple of times in a row and let the phone do its thing, optimizing the apps for 3 hours straight. The phone started up by itself and worked after that. Hope this works for you.
Click to expand...
Click to collapse
How to hard reset ? I think I already did and did not work....
pih1 said:
How to hard reset ? I think I already did and did not work....
Click to expand...
Click to collapse
Hold the power and up volume buttons for 10 seconds to re-set phone. A menu with options will come up, select using the volume up/down button. Select re-set phone option with the power button. I did it twice in a row.
turning wifi off
So when battery is around 20% the strangest thing happened, wifi just turns off when phone is locked, just when it´s locked. Anyone else having this issue?
Does anyone know where to get the v19? I had to perform a factory reset and it backed up to v16. When I do the update it now claims that my system is damaged.
Sent from my PURE XL using Tapatalk
Need V19 link
I needed to do a factory reset on my Pure xl, so my version is v16 and when I try to update it says my system is damaged. I want to update, what to do ??
mrjamesb36 said:
So when battery is around 20% the strangest thing happened, wifi just turns off when phone is locked, just when it´s locked. Anyone else having this issue?
Click to expand...
Click to collapse
Do you have "standby intelligent power saving" on under battery settings?
quantum1 said:
Do you have "standby intelligent power saving" on under battery settings?
Click to expand...
Click to collapse
I do, but it was never a problem before the update. It seems rebooting helps with this issue, and then it lasts for like 1 month and then happens again. And now battery lasts nothing! do you have this issue after the update?
Does anyone have a link to the update? My phone says system damaged when I try

Marshmallow problems with spontaneous launching of Google Now, taking over device.

My phone has been misbehaving since it upgraded the OS to Marshmallow. It was primarily occurring with the Google Now app and it would take over the phone and flash up and off the screen and whilst this was going on, the phone is busy vibrating, the screen became unresponsive and generally I couldn't do anything with it during these episodes. I stopped it sending to the screen and then it was the Google app that kept flashing up, starting with a round circle coming from the app drawer icon. It has got worse over the last few days to the point that it might take me ten minutes before I could get access to the caller to make a call and even trying to shut down the device was near impossible because the confirmation box never stayed on the screen long enough to answer the question and then it didn't come back. Yesterday, after many tries to restart, it finally restarted in safe mode. If it was related to an app that I downloaded, it should have stopped then but it didn't. When I was able to get into settings, I then went to apps and then disabled google app as this was the one starting up and flashing the screen non stop. I was then asked if I wanted to replace it with a factory version which I did but I also left it disabled. The problem has continued but not as ferociously with the screen becoming unresponsive at times while the buzzing from the vibrate still occurring. I have looked up various forums but haven't found any that have similar problems described. I checked the screen overlay settings and they are enabled and that seems to be the main problem with marshmallow. I'm looking for some advice but realise that this might be too basic for this forum? Vodafone Smart ultra 6, Android version 6.0.1 Kernel version 3.10.49
Stoksie said:
My phone has been misbehaving since it upgraded the OS to Marshmallow. It was primarily occurring with the Google Now app and it would take over the phone and flash up and off the screen and whilst this was going on, the phone is busy vibrating, the screen became unresponsive and generally I couldn't do anything with it during these episodes. I stopped it sending to the screen and then it was the Google app that kept flashing up, starting with a round circle coming from the app drawer icon. It has got worse over the last few days to the point that it might take me ten minutes before I could get access to the caller to make a call and even trying to shut down the device was near impossible because the confirmation box never stayed on the screen long enough to answer the question and then it didn't come back. Yesterday, after many tries to restart, it finally restarted in safe mode. If it was related to an app that I downloaded, it should have stopped then but it didn't. When I was able to get into settings, I then went to apps and then disabled google app as this was the one starting up and flashing the screen non stop. I was then asked if I wanted to replace it with a factory version which I did but I also left it disabled. The problem has continued but not as ferociously with the screen becoming unresponsive at times while the buzzing from the vibrate still occurring. I have looked up various forums but haven't found any that have similar problems described. I checked the screen overlay settings and they are enabled and that seems to be the main problem with marshmallow. I'm looking for some advice but realise that this might be to basic for this forum? Vodafone Smart ultra 6, Android version 6.0.1 Kernel version 3.10.49
Click to expand...
Click to collapse
When you updated to Nougat, what method did you use to update? Did you update via OTA? We're you rooted when you did it?
Have you tried booting to recovery and factory resetting and wiping cache then rebooting?
Sent from my SM-S903VL using Tapatalk
Droidriven said:
When you updated to Nougat, what method did you use to update? Did you update via OTA? We're you rooted when you did it?
Have you tried booting to recovery and factory resetting and wiping cache then rebooting?
Sent from my SM-S903VL using Tapatalk
Click to expand...
Click to collapse
It was an update that appeared on my notifications and I thought it was a small bug fix update and didn't realize that it would replace the entire OS. I just allowed the update and then realized what had happened. I think it is Marshmallow that it updated to but originally the app drawer was paginated and accessed by side swipes whereas the system now is a long page of apps moved up and down. I don't know if it was rooted and I assume that that means it wasn't.
I was trying to avoid a factory reset but I did wipe the cache and rebooting. When google apps is disabled, the interruptions are less often and not for as long but it still went into a complete meltdown of a screen appearing and disappearing at such a rate that nothing can be done with it. It won't show a video because of the interruptions.
Stoksie said:
It was an update that appeared on my notifications and I thought it was a small bug fix update and didn't realize that it would replace the entire OS. I just allowed the update and then realized what had happened. I think it is Marshmallow that it updated to but originally the app drawer was paginated and accessed by side swipes whereas the system now is a long page of apps moved up and down. I don't know if it was rooted and I assume that that means it wasn't.
I was trying to avoid a factory reset but I did wipe the cache and rebooting. When google apps is disabled, the interruptions are less often and not for as long but it still went into a complete meltdown of a screen appearing and disappearing at such a rate that nothing can be done with it. It won't show a video because of the interruptions.
Click to expand...
Click to collapse
Unfortunately, I think you're gonna have to factory reset in stock recovery because there's obviously a conflict with something you already had on the device and it isn't playing nice with something that was in the update.
Sent from my SM-S903VL using Tapatalk
Droidriven said:
Unfortunately, I think you're gonna have to factory reset in stock recovery because there's obviously a conflict with something you already had on the device and it isn't playing nice with something that was in the update.
Sent from my SM-S903VL using Tapatalk
Click to expand...
Click to collapse
Thanks for taking the time to respond. I have resigned myself to that although it does not seem to be anything that I downloaded to the phone as it occurred in safe mode too. I was just hoping that there was a fix out there but obviously it is not a widespread occurrence.
Stoksie said:
Thanks for taking the time to respond. I have resigned myself to that although it does not seem to be anything that I downloaded to the phone as it occurred in safe mode too. I was just hoping that there was a fix out there but obviously it is not a widespread occurrence.
Click to expand...
Click to collapse
It could have been something in system that got changed during the update but the data from before the change is still there and conflicting with whatever changes were made. Some kind of saved system data that can only be wiped by factory reset or reflashing.
Sent from my SM-S903VL using Tapatalk
I did a factory reset, lost a lot of photos that had started being saved on the phone and not the sdcard after the upgrade to Marshmallow. Have had to accept that but unfortunately the bizarre behavior did not stop and it continues on and off, sometimes so bad that I cannot dial a number on it and other times it happens but I can get in between the action and dial or send a text etc. I have gradually been stopping things like notifications from google apps and traffic reports from google maps (this may have had a good effect) and anything that might be doing constant checks. It seems to have quietened down over the last day or so and I even got to play a game on it but the next option is to send it away to an engineer. I just thought that I would let you know the outcome of the factory reset.

Why does my Google Pixel randomly reboot?

Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
marf3 said:
Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
Click to expand...
Click to collapse
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
pradctgign said:
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
Click to expand...
Click to collapse
I noticed problems with my ear speaker as well. And i cant make phone calls. The phone doent respond anymore when i try to.
Same problem after android 8.0 update
If you have installed the latest Google phone/dialer app, that is likely the problem, was for me.
Find the app in settings and uninstall,it will roll back to a previous version and hopefully fix your issues.
Sent from my Pixel using Tapatalk
My pixel does the same thing, ever since I updated to 8.0, have you tried doing a factory reset? I haven't done it yet, I have been uninstalling apps for the last couple of days, when it is in safe mode it works good, but when it's not, it freezes and restarts. I'm going to try uninstalling the latest version on google dialer to see if it helps.
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
droid4lif3 said:
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
Click to expand...
Click to collapse
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
wrong place sry
Had this on my pixel xl. I was on the 8.1 beta.
factory reset, rolled back to 8.0
8.1 ota official
haven't had a reboot in over a week now
Murrzeak said:
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
Click to expand...
Click to collapse
Yea, the issue is back, has been for about 2 weeks. This phone is really starting to be a pain in the ass, I can't believe that it happens so often. Did you do a warranty fix?
That's a pity. Yes, I did. Got the device roughly two and a half weeks ago. Flashed 8.0 and then sideloaded 8.1 right away. Knock on wood, all good. But there's still a report every other day in Buganiser of a phone even on 8.1 doing this.
Got mine at release. November 16. Google won't replace it either. I have a one pixel brick
I have the same problem. However, it is not frequent enough on Android P beta. But as soon as I go back to the stable build, it starts to do the same thing. Did you guys have any luck resolving this or should I send it back to the vendor I bought it from. They won't replace the device in Pakistan but may be will fix it in some manner.

Note 20 ultra Random notification sound

i own a note 20 ultra SM-N9860 from past week a random notification sound plays from the phone with no visible notification on the screen. This happens atleast 2-3 times during the day,it does occur at a specific time during the day things i have verified are as below:
1. NFC is disabled
2. Notification reminder are set to off
3. No Flash notifications turned on
4. Data Cache Wipe already done.
5. App preferences already reset.
6. The sound heard is not available in the system list of sounds
7. Checked all installed apps , no notification access found
8. No Bixby routines made
Any help is deeply appreciated, this is driving me nuts.
jaskaran87 said:
i own a note 20 ultra SM-N9860 from past week a random notification sound plays from the phone with no visible notification on the screen. This happens atleast 2-3 times during the day,it does occur at a specific time during the day things i have verified are as below:
1. NFC is disabled
2. Notification reminder are set to off
3. No Flash notifications turned on
4. Data Cache Wipe already done.
5. App preferences already reset.
6. The sound heard is not available in the system list of sounds
7. Checked all installed apps , no notification access found
8. No Bixby routines made
Any help is deeply appreciated, this is driving me nuts.
Click to expand...
Click to collapse
Install Nicecatch by Samsung. It'll log all notifications so you can view the source.
Limeybastard said:
Install Nicecatch by Samsung. It'll log all notifications so you can view the source.
Click to expand...
Click to collapse
Thanks for the reply,just installed it today and waiting for the issue to occur again
Just had the issue again, have noticed a pattern this happens around same time daily, nothing shows on the nice catch app ,wondering if this can be network related ,this is driving me crazy
Just checking back again if anyone has any suggestions,i did a phone reset and didn't face the issue for a week,and now its back
Sounds like maybe the reset fixed it, but some app you're installing or some setting you're enabling is causing this. I know if I temporarily lose service (dead zone) I'll get the same notification sound as my text message.
jaskaran87 said:
i own a note 20 ultra SM-N9860 from past week a random notification sound plays from the phone with no visible notification on the screen. This happens atleast 2-3 times during the day,it does occur at a specific time during the day things i have verified are as below:
1. NFC is disabled
2. Notification reminder are set to off
3. No Flash notifications turned on
4. Data Cache Wipe already done.
5. App preferences already reset.
6. The sound heard is not available in the system list of sounds
7. Checked all installed apps , no notification access found
8. No Bixby routines made
Any help is deeply appreciated, this is driving me nuts.
Click to expand...
Click to collapse
I might be due to Galaxy store update. When ever an app gets updated from galaxy store i here sound. Try disabling notification for galaxy store and experiment...
Buck420 said:
Sounds like maybe the reset fixed it, but some app you're installing or some setting you're enabling is causing this. I know if I temporarily lose service (dead zone) I'll get the same notification sound as my text message.
Click to expand...
Click to collapse
Thanks for the reply ,it seems it was the network notification from Google which i silenced and hasnt happend again

Question SEE ultra randomly restarting

Hey Guys, as the title says my S22 Ultra is restarting randomly. It seems to be worse in the mornings, but stops in the afternoon and evening. I have updated to latest OS version, have updated all of my apps.
I tried running in Safemode for a couple of hours without it restarting so I don't think its hardware.
I am not doing anything on it out of the ordinary when it happens, browsing Instagram or using it with android auto in my car and it just turns off and back on. My storage is not full 10gb available, also it feels warm around the camera, top half of the phone. Its always done that, I think they just run hot.
It is turning off and then back to the Samsung logo and back on within 45 seconds which leads me to believe its not a full crash, maybe an os crash?
Any ideas on what I can do? I think my next step is a factory reset.
Model: SM-S908B/DS One Ui 4.1 Current os: S908BXXU2AVF1 / S908BXXM2AVF1
You can clear cache in recovery mode and see if fix before you factory reset.
LR7875 said:
You can clear cache in recovery mode and see if fix before you factory reset.
Click to expand...
Click to collapse
Okay cool I'll try that
So I tried clearing the cache last night but still have restarts this morning. Is there anything else I could try?
Go to Device care, then menu and automation. Check if you have auto restart enabled
ErickF said:
Go to Device care, then menu and automation. Check if you have auto restart enabled
Click to expand...
Click to collapse
Hey just checked and it's off. So frustrating because it's happening while I'm using Google maps to find my route.
garysully1986 said:
Hey just checked and it's off. So frustrating because it's happening while I'm using Google maps to find my route.
Click to expand...
Click to collapse
That's a tough one then. What about the button next to the menu button on device care? Does it say anything about a restart history there?
if it doesn't restart in safe mode, one of your 3rd party apps is causing the issue.
submit an error report and get feedback when it restarts again
Samsung Members app > Get help > Send feedback > Error reports
do you have life360 app installed on your phone?
Uninstall Telegram

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