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Hi:
I have a HTC sensation 4G. I really like the phone. However, about 3-4 months ago, my phone suddenly switched off. When I restarted my phone, it got stuck on the HTC logo and wouldn't go further and switch off. It would start again, show the white screen with the HTC logo and switch on again. It wouldn't go any further and kept doing so in a loop. I thought there could be 2 possible reasons for the same: 1.) software issue or 2.) Hardware issue. I was pretty sure it was not a software issue as I had not made any changes in the software. I took it to a HTC repair center. The repair charges they were asking were freakingly high (300$!!). I didn't get it repaired from them. However, they gave me the exact reason of the problem. They said that it was a hardware issue and often happens with the phones when battery of the phone is removed while the phone is running. If this is done multiple times, such an issue can arise. I had done it multiple times before the phone had stopped working. I then got the phone repaired from another shop paying a third of the price. He didn't give any guarantee if the phone works. But the phone started working after the repair.
Very recently though, I was using my camera and as soon as the flash came on, the flash light got stuck. The phone was, however, working. But I couldn't get the flash to switch off. So I thought of restarting my phone. The phone switched off and when it turned on, it had the same problem. It is stuck in a loop on the HTC logo screen. I think this could be a software problem. What can i do to repair it?
Another thing I want to mention is that I am unable to go even in the recovery. When I try to go in to the recovery, it switches off and shows the HTC screen again. On one occasion when I tried to go into recovery from the boot screen, it showed a message that the battery voltage is low, please change the battery immediately. So i thought it is a battery problem and I looked up on the internet to find a solution. Somewhere I read that sometimes the gold plated contact points on the battery get scratched and corrosion happens. One solution was to clean the corrosion and try again. I did but didn't work. Also, when I try to charge the phone (because the battery voltage is low), even if the phone is switched off, its starts up again automatically without pressing the power button. Then it keeps going in the loop.
I don't know what the problem exactly is. Do i need to change the battery? I am running official HTC ICS ROM. Please help me with a solution.
It will be of great help. Thank you!!
Android lover
Before I start I will say I am rooted and have tried multiple different ROMs to make sure that's no the problem. Starting last Saturday, my phone would randomly turn off. I never saw it turning off until today though. I just thought that somehow it had turned itself off in my pocket. However, today I caught it turning off. Right before it shut down, a logo of a gray battery with a USB cable going into it with an exclamation point in a triangle off to the side appeared. Then, when I tried to turn it on, the same symbol showed up and I couldn't even get to the LG logo. An hour later when I tried again, it booted up, no problem. At the time, I was running illusion rom with Rin kernel. After several other times of the phone turning off with the logo and not being able to turn it back on for a half of an hour, I decided to go back to my old backup of illusion to see if that was the problem. The random turn offs persisted. Worried, I flashed the latest cm12 nightly. Things were going great until just 20 minutes ago where the phone turned off accompanied by the symbol. Whaf does it mean? What should I do? Hopefully my phone's not broken cuz I don't think at&t of lg will accept a phone that's rooted and has seen multiple Roms.
update
Today the problem has persisted and the shut downs have occurred at exactly the same times as they did yesterday. I think I might have to use the "return to stock" stuff and send it to LG. I'm pretty sure this is an internal hardware issue since I have tried multiple different Roms without installing any apps and the problem persists. I am going to call LG now and see if they'll replace it. I've also tried a spare battery so that certainly isn't the problem. I'm confused. If anyone knows what to do, please share.
I would flash tool back to stock and start over. That really does fix a lot of weird problems. It has for me anyway.
Just tried reflashing stock. No success.... sending it in to LG next Tuesday since Monday is a Holiday and its still semi-functional so i'll use it during the weekend. Hopefully they wont charge me for it.
The other day, my phone died midway through a call. When I tried to turn it on, the 0% sign showed up meaning it was completely dead. I had to urgently make a call so 30 mins later, I held the power button again, turned it on, and the phone went to the white HTC screen and then turned off. I finally got home and connected to my phone to my charger after. I let it charge for a bit then turned it on. I knew something was wrong when my phone was hung on the red Verizon boot logo for a while. Minutes later, it went past the Verizon logo and a pop-up appeared that said optimizing app 1 of 44. I thought this was odd because I already got the MM update about 2 weeks ago and since it updated, I never saw that message ever until now.
Once my phone gets past that and finally boots to the homescreen, I realize that a lot of things have gone wrong. First, I got signed out out of all my accounts (Whatsapp, Spotify, Instagram, Facebook, etc). On top of that, my call history was cleared, all my text messages were cleared, and all my contacts that were saved on my phone storage were gone. In addition, I also had to re-update a lot of apps including the HTC ones that you have to upon the MM update. Finally prior to those whole thing happening I had 10.7gb of free space. After this episode, I lost exactly 1 gb of storage and only have 9.7gb free.
I don't understand what could have caused this or why I lost all this data on my phone. Moreover, it doesn't seem like anything was deleted but my phone is just not reading anything that was already there.
mine just did this exact same thing after shutting off from a drained battery. It's like the data partition or whatever got wiped. Right now trying to log back in to everything and set EVERYTHING back up again. This sucks.
baune7 said:
mine just did this exact same thing after shutting off from a drained battery. It's like the data partition or whatever got wiped. Right now trying to log back in to everything and set EVERYTHING back up again. This sucks.
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i came here for the same thing. mine happened around the same time. only thing i can add here is that my storage is almost maxed out on the phone. makes me wonder if that had something to do with it. but then this happened to two other people around the same time. very weird.
The exact same thing happened AGAIN! I was at the gym listening to music and texting some friends while my battery was at 15%. Went from 15% to 10% in a matter of mere minutes and then from 10% just shut off. Couldn't charge it until I got home so I just kept it in my pocket. Got home about an hour later, put it to charge and then turned it on when battery hit about 10%. Same damn thing, got stuck on the Verizon boot logo and then the dreaded Optimizing Apps message showed up. Once it finished, I was logged out of all accounts, updates to system apps were gone, and widgets/BlinkFeed were gone/reset. And just like last time, suddenly 1GB of storage was gone.
Literally un-freaking-believable. I dreaded that it would happen when my phone shut off and yep, my fears were right. Going to do a factory reset once I backup everything. From there, I am debating whether to replace the battery or replace my phone. While it sucks that it happened to you guys as well, I am somewhat glad its an HTC issue and not just an issue with my personal phone.
Same thing happened to me at 40%
This was recently brought up in the viper rom thread, could be of help.
TidusWulf said:
Your battery needs to be reset. Hold down POWER + VOLUME (can't remember if it was up or down. takes about 10 seconds)and let it keep resetting and keep holding it for 3 minutes. then let go.
It'll fix your battery so that it drains to 0 instead of 13, but it doesn't fix the weird pseudo-reset problem. It's a known issue and many people are struggling with it. My advice is to set EXTREME POWER SAVER to auto-on at 10%, and if you ever see it that low, just turn it off yourself until you get a chance to charge it.
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Same thing has been happening to me since the MM upgrade. Before that I had NO issues with my battery so I find it hard to believe that my battery is the problem.
After the third time of this happening I finally decided to to a factory reset. This did not help, phone continues to die anywhere between 15% - 30% and revert some of my settings back to stock.
This is driving me insane as I rely on this phone for personal and work use.
Decided to call HTC support today, I did not expect a solution but wanted to make sure it was reported. Of course they had no idea and claimed to have never heard of this issue.
I am guessing that since the M8 is over two years old we wont be seeing and fix pushed out for this issue. I really like my phone and dont want to upgrade at this time.
Finally somewhere where people are actually having the same issue. I've tried factory resetting the phone, doing a fresh install of the OS (with firmware recovery tool) all with no avail. I note lose all my settings and app configurations every time the phone dies, shuts down or restarts. I hope there's a fix, otherwise it looks like a custom rom is the only way.
Has anyone tried wiping the dalvic cache? I can't get into the recovery on my phone so I can't try it, but heard I it might help.
Had the same issue last week
I was at about 20%, phone shut down. I plugged it in to charge, went to boot it up, and it got stuck on the Verizon bootup screen.
I waited a while and did a hard reset, and it came back on, but was completely wiped. So I had the same problem, which is a real pain, because I use the GOOD app for work, and each time that re-installs I have to get a new PIN. And I have had to re-install the app a few times in the past month for a variety of reasons...
Teevan said:
I was at about 20%, phone shut down. I plugged it in to charge, went to boot it up, and it got stuck on the Verizon bootup screen.
I waited a while and did a hard reset, and it came back on, but was completely wiped. So I had the same problem, which is a real pain, because I use the GOOD app for work, and each time that re-installs I have to get a new PIN. And I have had to re-install the app a few times in the past month for a variety of reasons...
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I feel your pain. I use Mobilepass for work and every time my phone resets it deletes my token and I have to request a new one.....
Here is what I did two days ago that seems so far to be working for me. I calibrated the battery. I have tried this in the past but could never get the calibration to work properly. Each time I tried I had the phone plugged into the charger. This time I didnt and the phone went through the battery calibration process like it is supposed to.
Since I have done this my phone will stay on until it gets to 8 or 9% and then shut down but when i charge and turn back on all of my setting are still in place.
To calibrate the battery I held the up volume, down volume and power button (all 3) for a full 2 minutes without the phone being plugged in. During this time the phone will start and get to the HTC splash screen then shut back off, start again to the HTC splash screen then shut off, repeat, repeat, repeat.... after 2 minutes release the buttons and let the phone boot up, plug it in and let it charge to 100%.
I hope this helps,
This happened to me today. I let the battery get a little lower than usual last night, around 13% before shutting it down and plugging it in for the night. Turned it on this morning and it booted up normally. Didn't lose any apps or data, but every time I did something on the phone it gave me those little hints like its a brand new phone. I went to settings and it says it was factory reset at 6:46 a.m. this morning (about the time I turned it on).
Parakaleo said:
This happened to me today. I let the battery get a little lower than usual last night, around 13% before shutting it down and plugging it in for the night. Turned it on this morning and it booted up normally. Didn't lose any apps or data, but every time I did something on the phone it gave me those little hints like its a brand new phone. I went to settings and it says it was factory reset at 6:46 a.m. this morning (about the time I turned it on).
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Did it reset your ringtone and notification tone settings? Thats what it always has done to me.
I would just like to say that the same thing happens to me as well on my HTC one m8. Battery suddenly dies, now even at 25%, even after a calibration which is just a temporary solution, and when I turn the phone again, SwiftKey settings erased, everything went to stock, messages and contacts are preserved, but the apps start updating itself even though they are not allowed to and I have to manually set a lot of things. It is a total confusion and I literally can't believe HTC allows themselves to not issuing a fix for this disaster.
Was it cold?
Same issue. With mine it seems to be when it gets cold. I was skiing today in 20F but inside my pocket this really shouldn't be an issue. It has turned itself off and refused to restart several times when it has been used to take pictures in cool weather (I live in western OR, it doesn't get COLD, by cool I mean <35F but >20F, usually > 25F). This is the third time it has totally screwed up the phone when it has happened. On another occurrence it reset under normal conditions too. I'm getting pretty sick of it as it is quite a process to get all my VPN tokens reset, get all the apps back etc. Of course it waited until the warranty was out to start acting up.
This time is especially bad, the phone will not restart properly and important processes just constantly flag as stopping so that I can't even get past the initialization screen. It looks like I will have to do a full factory reset. If anyone from HTC is reading...Not acceptable and I won't be buying another phone from you.
Unfortunately I've reached the point where I wouldn't be surprised if it is a programmed planned obsolescence function, but whether or not, this is really annoying behavior.
Sorry to hash up an old thread but I put up with this crap for 5 months before I finally punched and broke the screen out of rage during an important business tech support call when I was at the clients location trying to service their security equipment, it was so embarrassing having to tell them I have to come back especially since it was a remote location.
Mine would wipe contacts, texts etc regularly. I ended up installing Super backup or something and saving my backups on google drive and just restoring everything everytime it happened.
I decided to fix up the phone and replace the battery, broken charging port and smashed screen and unlock bootloader and root but flashing superSU didnt work, got stuck in a bootloop. Anyways through all this I wiped all the caches (including Dalvik cache) flashed the correct stock rom and did the battery calibration and that seemed to have solved the random shutdown and memory leaking issue.....but I guess I wont know for a while.
I have a HTC One 610, and like every once in a while it well automatically reset it self whenever I am in the middle of a text message, on facebook, or even sending an email on phone. Its getting annoying when my cell reset its self.
what needs to be done to it? and should I do.
PRINCESS2017 said:
I have a HTC One 610, and like every once in a while it well automatically reset it self whenever I am in the middle of a text message, on facebook, or even sending an email on phone. Its getting annoying when my cell reset its self.
what needs to be done to it? and should I do.
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Click to collapse
try a factory reset
I know its old but people are having the same issue still so I'm gonna paste this everywhere i find this problem.
There is a Modified stock rom named "Android_Revolution_HD-One_M8_53.1" and its almost the stock M8 without bloatware and so much more stability improvements. So hear me out and flash it with a custom recovery (i did it with twrp) and it seems to be working fine so far. Give it a go before you trash your -still so good- phone to the open seas.
Well, this issue is still happening. my phone has been doing the same for about a week now. ive made several attempts to reset the battery and had to reinstall back ups every time its happened also. the only difference i think now is that its happening at 90% instead of the usual 15%. ive been following instructions to hold volume up, down, and power (with the phone off) for about 2 minutes and then letting go. i have my extreme power saver set to come on at 15% but Im not even getting that low before it shuts off and resets. i have however noticed that recently that if you plug the phone on charge after it first dies you can avoid the phone resetting.. this may be a fluke but its allowing me to deal with the battery problem now without the loss of my data, contacts, etc.
This is exactly the reason why HTC One M8 is the last HTC phone I will ever purchase. Imagine the hassle of phone factory resetting on its own. Horrible.
I have had the p900 for about two years now. Rooted it some time ago and installed CyanogenMod without any problems. But just recently, when I tried to reset the tablet, it got stuck on twrp. I thought I would let the battery drain and see what would happen afterwards, but now I can't get it to turn on anymore, even though I let it charge. The tablet really doesn't do anything anymore, can't go into download mode and it isn't regocnized by my computer either. So I think it's bricked, but since I'm not really the most tech savvy person, I thought I'd ask here... Could anyone tell me if this sounds like it really is bricked, or if there is still hope?
I'm wondering if your battery discharged too far down, basically killing it. Once that happens, it no longer holds any charge. I've seen that happen on an older battery (actually happened on one of my laptops!). You could try removing the back of the tablet and disconnecting the battery and reconnecting it after a few minutes, then putting the charger back on and see if you get lights. (if you're going to do that, might as well have a new one in front of you and just replace it - easy to do, and Amazon has batteries for a decent price from a few different vendors - just did that to my Note Pro last week. Youtube it for directions, it's easy if you are patient. I used this one, http://www.amazon.com/dp/B00N4KRSVW and it is working well - even got rid of the flickering screen around 50% power and below...
Out of nowhere my phone started to restart randomly to the point when it looks like a boot loop. Also I have noticed that those boot loops occurs when my battery is below 50% and when I'm charged to 100% I can boot but after 3-4 minutes it goes to restart anyway. Also when I have turned off WiFi, GPS and BT there are no more reboots so far but I'm not able to turn on back WiFi, GPS or BT unless I will pull battery out and put back and turn on them back quickly but then I'm getting back those random restarts.
I'm on a stock but rooted Lollipop with TWRP.
I saw some threads with similar issues and were related to a battery but in those cases phones stay up when were charged or a battery pack and mine has still if is connected to the wall or a battery pack.
Any clue what is going on?
Thanks
OK now I'm not able to get to the Factory Reset screen (Power + Vol Down). Any clue on that?
Also when I try to flash stock it goes for about 6% and stops saying something like can't change to download mode.
Is this phone dead?
Also when I try to flash stock it goes for about 6% and stops saying something like can't change to download mode.
Is this phone dead?
So now I have issues to get started that phone. Mostly goes into boot loop mode (LG logo, LED flashes few times and reboots). Sometimes it goes beyond LG logo - to AT&T logo and reboots there. When I pass that I have a luck and I can get phone to work but I need to disable WiFi, BT and NFC.
Also I have got into MiniOS and run that ATT testing tool which came all passed except one - OTG or something like that failed.
Any help?
I think android modification is dead man. There's a bunch of junk devs that release crap that isn't even worthy of being flushed down a toilet, then provide no help to users with problems. At best they tell you that it's your fault then ignore you.
Wish I could help. I'm having a similar problem on CM13. After a few dozen posts asking for help with 0 replies, I've decided you now modify your software entirely at your own risk and if something goes to hell you either have to install a different ROM or buy a new phone.
TheNetwork said:
I think android modification is dead man. There's a bunch of junk devs that release crap that isn't even worthy of being flushed down a toilet, then provide no help to users with problems. At best they tell you that it's your fault then ignore you.
Wish I could help. I'm having a similar problem on CM13. After a few dozen posts asking for help with 0 replies, I've decided you now modify your software entirely at your own risk and if something goes to hell you either have to install a different ROM or buy a new phone.
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try a new battery @TheNetwork @Scyzor
I ran into those constant bootloops on every ROM I tried, including when I factory restored to KitKat unless the phone was plugged in. I got a new battery (then recently replacing that one with a newer & good 6,800mAh for under $20 because it drains way too fast) & bootloops stopped.
Sent from my LG-D850 using XDA-Developers mobile app
TheNetwork said:
I think android modification is dead man. There's a bunch of junk devs that release crap that isn't even worthy of being flushed down a toilet, then provide no help to users with problems. At best they tell you that it's your fault then ignore you.
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I think this is sad but true :\ All PROs are gone to different phones or newest releases and only LG G3 fanboys left with bunch of "supporters" from Asia. Anyway I'm going to dump LG and will wait for new Google Nexus.
harffmut said:
try a new battery @TheNetwork @Scyzor
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Zahr said:
I ran into those constant bootloops on every ROM I tried, including when I factory restored to KitKat unless the phone was plugged in. I got a new battery (then recently replacing that one with a newer & good 6,800mAh for under $20 because it drains way too fast) & bootloops stopped.
Sent from my LG-D850 using XDA-Developers mobile app
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Click to collapse
I have got two batteries week ago. One original replacement (3000 mAh) and some OEM (3500 mAh) - both were failing into boot loop until I will get to be lucky enough after full charge over the night and boot to the system and leave it as is but last Tuesday my screen started to fade away instead of turning off and after that it went again into boot loop.
But I don't have any problems booting into recovery (TWRP) or DL mode. Strange...
Scyzor said:
I think this is sad but true :\ All PROs are gone to different phones or newest releases and only LG G3 fanboys left with bunch of "supporters" from Asia. Anyway I'm going to dump LG and will wait for new Google Nexus.
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Click to collapse
This happens with all phones as devs are like anyone else. They upgrade their devices and focus on the new device. Some sell their old device to offset the cost of the new one. Development takes time and many of these individuals have lives outside of development. They have jobs and/or families. What they do is for the fun of it and so they can get more of what they want out of Android. If they share it, then that is up to them and does not mean they owe support to those who choose to use their ROM(s). The fact that a development site lets non developers use ROMs that are uploaded is a privilege and I'm thankful for it. I'm not a developer but have been able to use info from here to get more of whst I want from my phones.
Strange problem. Battery full, no problems there. After getting mad about sdcard not being recognized, even with cm 12.1 , I decided to install cm 6.01 rom(marshmallow) nightly. Installed, changed launcher to nova prime, right gapps, and installed kernel auditor. Downloaded xposed for marshmallow, rebooted, everything was fine(or so I thought). Two days later, coming back from store, looked at my phone and hit power, to get it out of sleep. That's when everything went wrong. It didn't come back, and no pressing of the power button did anything, I had to battery pull. I rebooted to twrp, and over the next week tried to get it right. Uninstalled cm 6.01 nightly, and put xneon rom on it. Same problem persisted, no boot to the os, or partial boot to the lockscreen. I knew the phone wasn't hard bricked, since twrp was still working, and phone wasn't shutting down to no response. Whenever I tried to boot into the os' , it would still get stuck on startup, though. I read all of the advice to return to stock, using flashtool, or lgup, going into download mode, everthing that I could read up on, and implement. I ran to best buy, and ordered a huawei 5x, and said to myself, I can't fix it. Well, today, I said why don't I short the battery pins, and repeatedly press the power buttons, at the same time( because when i put the battery in, even after 10~15 seconds, it would boot to the lg logo, then fade to non-responsive again). Viola! it booted into the os' , and didn't shut down to unresponsive condition(no power button action, and ultimately, battery pull). It seems everthing was fine, until I used the browser, then condition came back. Battery pull again, and it's working now, haven't shut it down since, so I adjusted the display off time to 30 min. , and turned off power saving modes. I don't know if it's truly fixed, but I thought my phone was going to my archives history drawer(all my other phones still work, but they're underpowered, old os' phones). It may still go there, once I pick up my huawei, but I'm glad to see it still living. Is there some type of time out I'm not aware of? or a shutdown by internal fuse, or reset that's built into the firmware? I've heard of bad screens with this, but didn't think that was the problem, since, when in twrp, it never shut down to being unresponsive, and when twrp shut off screen, it would come back, even after hrs of it on. I want to know if the bootloader has anything to do with this, and by shorting it, cleared the emmc.
I have made a video how it looks on my LG G3:
PS.
Is there flashable CWM for D850? I have heard that TWRP is creating those issues from the video.
Well, based on some articles it looks like a hardware issue mostly related to the overheating and "cold soldering joints". Based on that article most of LG phones may experience that issue:
http://www.androidauthority.com/lg-v10-bootloop-problem-711334/