Database Info

White dot on pictures and video

Anyone else have this ? There's a white dot on all my pictures and video, cleaned the lens but nothing. See picture.
Sent from my Nexus 5 using xda app-developers app

You are in stock or rom?

3puntos said:
You are in stock or rom?
Click to expand...
Click to collapse
Stock rom
Sent from my Nexus 5 using xda app-developers app

If you take others pictures is the white dot at the very same place?

bleuxeon said:
If you take others pictures is the white dot at the very same place?
Click to expand...
Click to collapse
Yes it is not a dead pixel only shows when taking a picture and on pictures that have been taken
Sent from my Nexus 5 using xda app-developers app

ryanraven said:
Yes it is not a dead pixel only shows when taking a picture and on pictures that have been taken
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Could you plz post more pictures, and maybe some with a very litle more light?
But I am afraid its hardware related, but you should have no problem with Google's RMA.

bleuxeon said:
Could you plz post more pictures, and maybe some with a very litle more light?
But I am afraid its hardware related, but you should have no problem with Google's RMA.
Click to expand...
Click to collapse
Can't really see it in the light but its clear in the picture uploaded. What's Google RMA ?
Sent from my Nexus 5 using xda app-developers app

ok.
I have zoomed each pictures centered to the dot.
To me it sound like hardware defect and you should send your phone back to Google to get a new one.
First contact them in order they can have a look to that :

bleuxeon said:
ok.
I have zoomed each pictures centered to the dot.
To me it sound like hardware defect and you should send your phone back to Google to get a new one.
First contact them in order they can have a look to that :
Click to expand...
Click to collapse
Requested RMA they said they will hold funds from my card as insurance but my questions is how? I used a credit card and there's isn't £299 on there to hold :/
Sent from my Nexus 5 using xda app-developers app

ryanraven said:
Requested RMA they said they will hold funds from my card as insurance but my questions is how? I used a credit card and there's isn't £299 on there to hold :/
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Call them back : you can return your device and then they will send you an other one. This way you won't be temporaly charged.
What I mean is that this is the other way to go : send the mobile first, then receive an other one WITHOUT credit card debit.

bleuxeon said:
Call them back : you can return your device and then they will send you an other one. This way you won't be temporaly charged.
What I mean is that this is the other way to go : send the mobile first, then receive an other one WITHOUT credit card debit.
Click to expand...
Click to collapse
I tried they said they only do advanced replacement so they need to take £299 for the phone as insurance then they put it back on the card when i send my defected device and they receive it.

ryanraven said:
I tried they said they only do advanced replacement so they need to take £299 for the phone as insurance then they put it back on the card when i send my defected device and they receive it.
Click to expand...
Click to collapse
I am realy not sure this is a legal RMA process in Europe.
I have had a closer look to PlayStore RMA's rules, and for France it clearly states that you have 15 days after you bought the device to ask for refound EDIT : and no need to explain why :
-15 days to contact Google's RMA's services
- then 7 days to ship your device to Google
- then they have 14 days to refound your Google wallet's account.
Try to check return policies for your country, but I think they are all the same for all European country.

bleuxeon said:
Call them back : you can return your device and then they will send you an other one. This way you won't be temporaly charged.
What I mean is that this is the other way to go : send the mobile first, then receive an other one WITHOUT credit card debit.
Click to expand...
Click to collapse
bleuxeon said:
I am realy not sure this is a legal RMA process in Europe.
I have had a closer look to PlayStore RMA's rules, and for France it clearly states that you have 15 days after you bought the device to ask for refound EDIT : and no need to explain why :
-15 days to contact Google's RMA's services
- then 7 days to ship your device to Google
- then they have 14 days to refound your Google wallet's account.
Try to check return policies for your country, but I think they are all the same for all European country.
Click to expand...
Click to collapse
They are sending a returns package in 5 days, guess i will receive my refund sometime in 2014 :') Thanks for your help man really appreciate it.

ryanraven said:
They are sending a returns package in 5 days, guess i will receive my refund sometime in 2014 :') Thanks for your help man really appreciate it.
Click to expand...
Click to collapse
you are welcome!

bleuxeon said:
you are welcome!
Click to expand...
Click to collapse
I just hope everything goes smoothly

Dead pixel on the camera sensor. It happens sometimes good luck with your replacement. :fingers-crossed:

Yep like the guy above me said. It's a hot pixel on the actual camera sensor.
Get it replaced.

bblzd said:
Dead pixel on the camera sensor. It happens sometimes good luck with your replacement. :fingers-crossed:
Click to expand...
Click to collapse
As i said before i cant afford the £300 insurance for the replacement so im getting a full refund instead seems like a lot of people have broken nexus 5's

ryanraven said:
As i said before i cant afford the £300 insurance for the replacement so im getting a full refund instead seems like a lot of people have broken nexus 5's
Click to expand...
Click to collapse
That's too bad it's quite the phone for it's price. Maybe check out the Moto G if it's available in your area. Any phone has a chance of defects however.

I emailed them and asked how long until i receive my return package they said
"Hello,
Thank you for contacting Google, It was a pleasure assisting you. Thanks for contacting us about refund/warranty replacement options for your device. At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase. If you have any further questions regarding this policy feel free to reply to this email or contact us at 855-83NEXUS, 24 hours a day, seven days a week.
Please note that some manufacturers offer warranty repair service in select areas outside of the original country of purchase. Please check your device manufacturer's website to get more information about out of country warranty repair services."

Best place to buy in the UK?

Is there a goto place to buy in the UK with a UK warranty?
Had a nightmare with oneplus and wont' buy chinese again until they have some local presence.
The Honor 8 in blue looks great, so hence the question of where to buy.
vmall.eu looks like its not UK based...
Thanks

There's cheaper but i picked mine up from Amazon just for the peace of mind of their returns.
https://www.amazon.co.uk/Honor-Dual...e=UTF8&qid=1475696240&sr=1-1&keywords=honor+8

fingery said:
There's cheaper but i picked mine up from Amazon just for the peace of mind of their returns.
https://www.amazon.co.uk/Honor-Dual...e=UTF8&qid=1475696240&sr=1-1&keywords=honor+8
Click to expand...
Click to collapse
Thanks, yes, I've had it in my basket for a few days now, but think I might wait a little longer to see how developement goes.
I thought it was supplied by others on Amazon, but I did see direct from Amazon too.
Thanks.

£339 from three which is also unlocked.
http://www.three.co.uk/Honor/8?memory=32&colour=Blue

mwatson said:
£339 from three which is also unlocked.
http://www.three.co.uk/Honor/8?memory=32&colour=Blue
Click to expand...
Click to collapse
Thanks. Its insisting on a 10 quid topup though.
Are they unlocked from three? didn't realise that.

3 is the only carrier I see offering it in the UK

Honor 8 UK
scoobydu said:
Is there a goto place to buy in the UK with a UK warranty?
Had a nightmare with oneplus and wont' buy chinese again until they have some local presence.
The Honor 8 in blue looks great, so hence the question of where to buy.
vmall.eu looks like its not UK based...
Thanks
Click to expand...
Click to collapse
Your best bet is to purchase the Honor 8 UK edition thru vmall.eu (https://www.vmall.eu/uk/honor-8-blue-292297/) which includes a warranty (see specifics here: https://www.vmall.eu/uk/warranty-policy/). If you have any other questions regarding the device and warranty policy, please let us know. (NS)

I got mine from a three store in the uk. No other stores stock these.
Can't go wrong mines blue looks gorgeous

vmall.eu's shipping seems from Expansys?
https://www.vmall.eu/uk/delivery/
Notes:
The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, and EXPANSYS are not responsible for any variation.
If selecting a next working day service, goods will need to be signed for. To help, please give a delivery address where someone will be available to sign.
Please note: Next day delivery service is available only when orders are invoiced and/or shipped out.
Unfortunately, if goods are returned to EXPANSYS because of an incorrect or incomplete address, the carriage is not refundable so please double check before submission.
Click to expand...
Click to collapse

Directly from their vmall.
https://www.vmall.eu/uk/

scoobydu said:
Thanks. Its insisting on a 10 quid topup though.
Are they unlocked from three? didn't realise that.
Click to expand...
Click to collapse
i phoned them and told them I don't need a sim card thanks.. already got one, so got just the phone for 339. If you get told they can't sell them on the phone and online only, then hand up and call back until you get someone who knows what they are doing. took me three attempts. must be why they are called three!

Buying them Honor devices from Three UK you get the same warranty as if bought online via Vmall.UK.So trust assured you good on all accounts and Vmall will deal with you directly once bought.

Got my partners from three today a d on the phone there is like a customer service portal, typed in the imei and she has a two year warranty
Sent from my Nexus 6P using XDA-Developers mobile app

I found only three mobile selling it for me and like mentioned i phoned up three and told them i had no need for a sim card and just wanted the phone to which the lady was more then helpful, mine arrives tomorrow as i ordered Sunday ...
i cant wait.

HonorUSA_Noah said:
Your best bet is to purchase the Honor 8 UK edition thru vmall.eu (https://www.vmall.eu/uk/honor-8-blue-292297/) which includes a warranty (see specifics here: https://www.vmall.eu/uk/warranty-policy/). If you have any other questions regarding the device and warranty policy, please let us know. (NS)
Click to expand...
Click to collapse
Thanks, I have read those and they don’t specify who the repairer is and what country they reside, so it isn’t clear if its shipped abroad to get cover or done in the UK and are subject to UK laws?
jerryhou85 said:
vmall.eu's shipping seems from Expansys?
https://www.vmall.eu/uk/delivery/
Click to expand...
Click to collapse
Likely just me, but won’t ever buy from these people again, so they are off the list. Poor excuse for a company.
mwatson said:
i phoned them and told them I don't need a sim card thanks.. already got one, so got just the phone for 339. If you get told they can't sell them on the phone and online only, then hand up and call back until you get someone who knows what they are doing. took me three attempts. must be why they are called three!
Click to expand...
Click to collapse
Thats an option but left three many years ago as they don’t know what customer service is and we have no coverage from them.
shelleyldiaz said:
Thanks for sharing amazon uk link I think amazon is only the best place to buy Honor 8.
Click to expand...
Click to collapse
Between 3 and Expansys, Amazon are by far the best option for me, but they only cover the device for one year and then you’d have to go to honour or others?
Just not clear and although it looks a lovely device, I will steer clear until it becomes clear who i deal with if anything should go wrong.
Thanks for all the input, much appreciated.

scoobydu said:
Thats an option but left three many years ago as they don’t know what customer service is and we have no coverage from them
Click to expand...
Click to collapse
Its SIM only and unlocked. Use what ever carrier you want and get the phone with generic firmware for £339

The phone from three is unlocked so you can put what ever sim in you want.
Sent from my FRD-L09 using Tapatalk

scoobydu said:
Between 3 and Expansys, Amazon are by far the best option for me, but they only cover the device for one year and then you’d have to go to honour or others?
Click to expand...
Click to collapse
I think 1 year is good enough already... usually after 1 year, manufacturer will stop/slow down upgrade, at that time, you have to rely on developers from XDA or places alike.

jerryhou85 said:
I think 1 year is good enough already... usually after 1 year, manufacturer will stop/slow down upgrade, at that time, you have to rely on developers from XDA or places alike.
Click to expand...
Click to collapse
i have to agree here, most places will only offer a year anyway as after this they normally have slowed down production and are at that point concentrating on another product.
if its that much of a problem about aftercare i would personally find good insurance for your phone after the year is up @OP
i have insurance on all my electronics so i never pay a thing for breakdowns etc.

Bopie said:
i have to agree here, most places will only offer a year anyway as after this they normally have slowed down production and are at that point concentrating on another product.
if its that much of a problem about aftercare i would personally find good insurance for your phone after the year is up @OP
i have insurance on all my electronics so i never pay a thing for breakdowns etc.
Click to expand...
Click to collapse
Well, maybe off topic, but there is a second opinion on extended warranty... :victory:
Skip the Extended Warranty and Save the Money Instead
http://twocents.lifehacker.com/skip-the-extended-warranty-and-save-the-money-instead-1786556184

Dbrand type wrap?

Anyone know of a wrap for this phone? Dbrand doesn't make one.

I'm guessing there will be a dbrand one in the future. Guess we'll have to wait.
Sent from my Huawei Mate 9

It's a shame this phone doesn't have it of accessory support. It's a great phone but doesn't have the following to gain wide support yet.

bossei said:
It's a shame this phone doesn't have it of accessory support. It's a great phone but doesn't have the following to gain wide support yet.
Click to expand...
Click to collapse
Not to bad so far... It's getting there slowly.

I wrote a message to dbrand last week. They aren't anticipating it because as they said to me in the email, there wasn't a large want or anticipation for this phone. The more the people write them requesting, the more it might be a possibility.

bossei said:
It's a shame this phone doesn't have it of accessory support. It's a great phone but doesn't have the following to gain wide support yet.
Click to expand...
Click to collapse
It's been out for less than 3 months. It has hit the US only this month. Patience my young Padawan.
Sent from my MHA-L29 using XDA Labs

Governa said:
It's been out for less than 3 months. It has hit the US only this month. Patience my young Padawan.
Sent from my MHA-L29 using XDA Labs
Click to expand...
Click to collapse
True true but the series of the phone has been out for some time now. Anyway we can only wait. Until the next best thing

Skinomi does full coverage film protectors for the Mate 9.
Sent from my Huawei Mate 9 using XDA Labs

SWBgHz said:
Skinomi does full coverage film protectors for the Mate 9.
Sent from my Huawei Mate 9 using XDA Labs
Click to expand...
Click to collapse
Link? Please

There are several if you search but here is one I got.
http://www.ebay.com/itm/132040479104
Sent from my Huawei Mate 9 using XDA Labs

Might want to email skinja, they might be interested.

SWBgHz said:
There are several if you search but here is one I got.
http://www.ebay.com/itm/132040479104
Sent from my Huawei Mate 9 using XDA Labs
Click to expand...
Click to collapse
Thanks I actually did. I just wanted to be sure I would see exactly what he had experience with. Appreciate the help anyway.

Here is the response I got from Dbrand:
//– Dear Human, please type your reply above this line. –\\
dbrand
Robot 018 (dbrand)
Feb 17, 13:45 EST
Hey!
We're definitely planning to support the Mate 9, however the timeline for release is still unclear at the moment. There's a couple of new materials and other more in-demand devices which are taking priority right now, but we'll be sure to let you know as soon as the skins are closer to a final release.
Email us back if there's anything else we can help with!
Signed,
A Robot
Me
Feb 16, 14:53 EST
Hello,
Love your products, and have had them on all my prior devices. Are y'all planning on making one for the Huawei Mate 9?
Thank you.
Device Name: Huawei Mate 9
dbrand.com
© 4017 All rights reserved.
[J9GM20-29PX]

I got one off Amazon by Decalrus. It's very nice, the only problem being you can't fit a screen protector unless you cut it. Let me know if you want the link.

For the Europe users I found this site, will try their skin, will try to make custom one www.skinzone.eu

I emailed Dbrand about the skin situation, here is their response.
Hey Mathew!
Unfortunately not. There simply isn’t enough demand to justify the time and financial commitment associated with adding that device to our portfolio at this time. Sorry about that. Let us know if there’s anything else we can help with and have a great day!
Signed,
A Robot

DeathLT said:
For the Europe users I found this site, will try their skin, will try to make custom one www.skinzone.eu
Click to expand...
Click to collapse
Have you tried this? They look really nice at the site. Do you have any picture? Lastly, will they deliver to New York???

I know I am a bit late...
I use sopiguard skins and they are on ebay for great prices. I did a carbon fiber one in blue for my first skin now I have one that changes colors depending on the light.
Just get on ebay and search sopiguard huawei mate 9.

scrumptyous said:
I use sopiguard skins and they are on ebay for great prices. I did a carbon fiber one in blue for my first skin now I have one that changes colors depending on the light.
Just get on ebay and search sopiguard huawei mate 9.
Click to expand...
Click to collapse
I use them as well. Same quality but better customer service from what I had experienced. Used them for my S8+ as well.

Gr5 2017/Honor 6x Bad Customer Support

I'm having a problem with my gr5 2017
the Display of the gr5 2017 has some white spot and huawei customer service told me they will replace my display
But it's about month and they telling me they don't have parts.
so i complain to huawei Global and still no answer.
they told me to contact local support.
is there anyone that can help me to contact them
i will never buy a huawei product again.

They should provide a solution. When they don't have the parts they can swap the phone. You have warranty. Period!
Give them a written final date to provide a solution. If they don' t: sue them!

Nollie8969 said:
They should provide a solution. When they don't have the parts they can swap the phone. You have warranty. Period!
Give them a written final date to provide a solution. If they don' t: sue them!
Click to expand...
Click to collapse
1Year And 2Month Warranty left :crying:

cybernalin said:
1Year And 2Month Warranty left :crying:
Click to expand...
Click to collapse
Go and claim the warranty. ASk them to replace the phone.

ask them to swap d phone if they don't have parts....take a written note that parts are not available in warranty period & sue them if they don't ...

shashank1320 said:
Go and claim the warranty. ASk them to replace the phone.
Click to expand...
Click to collapse
They told me they don't replace the phone
sreekantt said:
ask them to swap d phone if they don't have parts....take a written note that parts are not available in warranty period & sue them if they don't ...
Click to expand...
Click to collapse
Tried everything bro this is really bad. I will never ever buy a Huawei product again
Never had a single problem with samsung compared to huawei

cybernalin said:
They told me they don't replace the phone
Tried everything bro this is really bad. I will never ever buy a Huawei product again
Never had a single problem with samsung compared to huawei
Click to expand...
Click to collapse
thats d reason huawei failing to penetrate any market

sreekantt said:
thats d reason huawei failing to penetrate any market
Click to expand...
Click to collapse
Yeah but not really as they shipped more than 100 millions smartphone this year and may be leapfrogged Apple in the market share unless the actual figures come out.
There is a tough competition between apple and Huawei now and being pocket friendly, it may go up anytime.

shashank1320 said:
Yeah but not really as they shipped more than 100 millions smartphone this year and may be leapfrogged Apple in the market share unless the actual figures come out.
There is a tough competition between apple and Huawei now and being pocket friendly, it may go up anytime.
Click to expand...
Click to collapse
Yes, huawei is predicted to surpass apple this year again.... But china plats key role in numbers.... They failed in staying in top 3 in makets like India or US where there was a huge chance.

sreekantt said:
Yes, huawei is predicted to surpass apple this year again.... But china plats key role in numbers.... They failed in staying in top 3 in makets like India or US where there was a huge chance.
Click to expand...
Click to collapse
They cant in US because of security reasons and India die to Xiaomi

Where can I get a replacement screen + digitizer I have a cracked screen :(

As the title says, my phone got a cracked screen after it slipped out of my pocket and landed screen first. After it happened I nearly puked to see how large the crack was after falling from such a small height. Right after that, I called HTC support were they said it would be $2-300 to repair it, but I was welcome to find a local shop to do the replacement for me. I called around my area, and the repair shops said that they couldn't source the screen, but If I did, they would do the replacement for me. I've tried my hardest to find one, but I am unable to find one, as most results are yielding screens for the u12 life.
So with all that being said, if anyone has found a store that sells replacement screens, please let me know. Thank you.

Check out eBay. Did a quick search and found a couple vendors that sold them. Good luck.
Sent from my HTC U12+ using Tapatalk

mauiblue said:
Check out eBay. Did a quick search and found a couple vendors that sold them. Good luck.
Sent from my HTC U12+ using Tapatalk
Click to expand...
Click to collapse
Are you sure it's the U12+? Every single listing I see is for the U12 Life.

ssgfanboy said:
As the title says, my phone got a cracked screen after it slipped out of my pocket and landed screen first. After it happened I nearly puked to see how large the crack was after falling from such a small height. Right after that, I called HTC support were they said it would be $2-300 to repair it, but I was welcome to find a local shop to do the replacement for me. I called around my area, and the repair shops said that they couldn't source the screen, but If I did, they would do the replacement for me. I've tried my hardest to find one, but I am unable to find one, as most results are yielding screens for the u12 life.
So with all that being said, if anyone has found a store that sells replacement screens, please let me know. Thank you.
Click to expand...
Click to collapse
Hi!
Sadly the same happened to me, and i managed to find a few places that sell this. I found out the exact part number, so in the future it should be easier to search for it. PN: 80h02142-02.
LINK
LINK2 (Currently out of stock)
Sadly i have to live with the crack a little longer because lack of $. If you do order it please keep me updated.

kisember said:
Hi!
Sadly the same happened to me, and i managed to find a few places that sell this. I found out the exact part number, so in the future it should be easier to search for it. PN: 80h02142-02.
LINK
LINK2 (Currently out of stock)
Sadly i have to live with the crack a little longer because lack of $. If you do order it please keep me updated.
Click to expand...
Click to collapse
Thanks for linking those screens. They are still a little bit too expensive for me, so I will wait a month or two. Hopefully by then the price will come down.

ssgfanboy said:
Are you sure it's the U12+? Every single listing I see is for the U12 Life.
Click to expand...
Click to collapse
No I wasn't sure. I just did a quick search.
Sent from my HTC U12+ using Tapatalk

Hey, there is a better priced display available on ebay right now. LINK