Related
I am sharing this concern for my Galaxy S7 Edge which is having screen issues in just over using it for a month or so. I had a very bad experience using Galaxy S4 in the past post which I decided not to buy any Samsung Phones.
After reading about very good battery back up and excellent camera capability of S7 Edge I thought things must have improved and hopefully I would not be disappointed going for a premium Samsung Flagship device. I was proved wrong.
Please check this link for the issue I am facing - http://dai.ly/x4941tp
I had kept my phone on ultra power saving mode at night to test battery back up stats this week, on switching back to the normal mode. Phone started to heat rapidly and battery draining super fast, the moment it fell below 66% screen started flickering and this purple static flashing frequently. I did a complete reset and the problem still continues.
I am going on a family holiday next week and was hoping to use the phone camera to capture some pleasant memories of the trip, all this hope came crashing down with the issue now I am facing with my phone, luckily I did not sell my old Asus Zenfone 2 which I have to now use as back up phone else I would have being left without a mobile device while going for my holidays.
This instance has seriously dented image of Samsung as a brand and I would surely not recommend this phone to anyone I know considering how pathetic their quality check procedure is for a phone which goes faulty within few days of usage. My case could be one off incident but my bad experience with Samsung brand stays as is.
I am visiting the service center now personally as they are taking their own sweet time to send the engineer to pick up the phone from my residence.
I realize you are dissappointed but how do you expect quality control to detect something that has yet to be broken? They can't see into the future. **** happens. It all depends on how you deal with it. A very select few people will always have these issues. Some are unfortunate enough for it to happen more than once. I'm on the lucky side of things.
Good luck though =)
I gave up on Samsung after the GS3 but took a plunge with the S7 edge.
Could not be happier and would highly recommend this phone.
Sent from my SM-G935F using XDA Free mobile app
I also got response from Samsung executive team, so at least I know some one to whom I can reach out to
Service center called to inform they would replace my phone screen and check if it is working properly.
so they have ordered it and it would arrive on Monday and later they would again see if the issue is with the screen or something else.
I have given up hopes of my issue getting resolved on Monday and maybe I would have to leave my phone with service center while I am away on my holiday trip
Never buying another Samsung product at launch, guess I paid the price of being an early adopter
Sent from my ASUS_Z00AD using XDA-Developers mobile app
Ok so here's the status of my ordeal with Samsung's customer care & apologies for sharing timeline of the events in detail -
Phone collected by service center technician from residence on 7th May → Service Center Places order for replacement screen on the same day → I was leaving for a family vacation trip on 10th May so on 9th May I was informed that replacement screen had not arrived → I Did not call for knowing status until 12th May
Service center staff informs me on 12th that replacement screen delivery was delayed as 'Phone is new in the market and parts are not easily available' so I should get my phone latest by 13th or max 14th May → on 14th May in afternoon I get a call from some outbound center in Noida/Gaziabad this guy tells me 'Replacement Screen has arrived at Pune 'Branch' but not at the 'Service Center' as it takes time to ship from Delhi or Noida... hmmm I agree it's longer than distance between Earth and Mars
Again he goes on to tell me phone would be repaired by 15th, I asked him to confirm again because service center is closed on Sunday, no callback or follow up from here on.
16th May - I call up customer care helpline to check again what is the status of my service request, they ramble their call centre script and apologize and request forwarded for callback.
16th May on Facebook - Someone spotted my post and a concerned soul asked my number or service request again promising callback
16th May at around 6 PM in the evening, OMG Moment - The sweet service center lady calls and informs me that the Replacement screen is finally going to arrive from another dimension or parallel universe so I should be getting my phone repaired by 17th or 18th May.
I am very excited to get my phone back hopefully this week or maybe if not then I can always act as a sage.
Sent from my ASUS_Z00AD using XDA-Developers mobile app
Unfortunately my phone recently had a death match with my porcelain floor. The floor won taking out the honor 8 screen within seconds.
The good news is that the screen should be under warranty.
Currently there is a ticket with Huawei to get it repaired.
This was only yesterday that I submitted all the asked for information via email.
Now I am wondering about how long it takes for Huawei to get back to you. And how long it takes from sending the phone in to getting it back.
Anyone have experiences with return and repair?
i had an experience, tho , i live in india , and honor takes their time and it will be somewhat late.. but i cant tell anything about your region, depends totally upon the region,
In Malaysia, I heard it can take 2-3 weeks
They told me 7 to 10 days.
Unfortunately it is a OOW Repair. Screen destroyed.
They said I didn't register it on time, and I swear I did.
It was within the 3 month screen repair window, but not unusual for companies to be strict ( even if you messed up along the way)
as i said, defferent in defferent regions
The screen is under Honor's warranty for accidental damage?
br.moss said:
The screen is under Honor's warranty for accidental damage?
Click to expand...
Click to collapse
i think, they will charge for any additional hardware damage,
thilak devraj said:
i think, they will charge for any additional hardware damage,
Click to expand...
Click to collapse
The Screen is covered fully the first 3 months I believe.
As long as you register within the first 30 days (I thought I did)
eracet said:
The Screen is covered fully the first 3 months I believe.
As long as you register within the first 30 days (I thought I did)
Click to expand...
Click to collapse
for me tho, they charged..
eracet said:
The Screen is covered fully the first 3 months I believe.
As long as you register within the first 30 days (I thought I did)
Click to expand...
Click to collapse
Interesting, too bad I didn't register :crying:
br.moss said:
Interesting, too bad I didn't register :crying:
Click to expand...
Click to collapse
The cost really isnt that bad for a screen repair.
I know that it was 100$ for me .
If I did it locally it would of been at least 180$ taking the same amount of time.
Seems as though most companies that do screen repair can only do samsung or Iphones.
Silly but I guess it makes sense for them not to carry all screens in stock.
How long is it in the US?
only 20 bucks more than the deductible on passport 2.0 for the axon 7. guess that warranty isn't so special
It took around a week in Finland for repairing the back glass.
Ok, my screen got repaired in the US recently. It took 10 days in total from the day I reported the broken screen glasses to the day I received the phone back. From the day that the repair center in TX, US received my UPS shipment to the day it got repaired and shipped out, it was 3 days, or 2 days from the day they noticed me by email that they have received my phone to the day they emailed me the phone has been shipped back to me. I consider this is a pretty good record for Customer Service like this in the US. The UPS return shipment from the repair center to me is Air shipping (two days). It came back with a Huawei box--despite I used a very small box to ship the phone to them--and a contact card and a Huawei pen. The screens -- front and back, as well as the frame--were all replaced with a new set, marked with FRD-L14 despite the original one was FRD-L04. The OS was reset by them, which I guess was done for testing the installation and so on. I didn't ship the phone to them immediately after I received the UPS label from Huawei; otherwise, it could be sooner, I guess. I am satisfied with the service so far.
i2000s said:
Ok, my screen got repaired in the US recently. It took 10 days in total from the day I reported the broken screen glasses to the day I received the phone back. From the day that the repair center in TX, US received my UPS shipment to the day it got repaired and shipped out, it was 3 days, or 2 days from the day they noticed me by email that they have received my phone to the day they emailed me the phone has been shipped back to me. I consider this is a pretty good record for Customer Service like this in the US. The UPS return shipment from the repair center to me is Air shipping (two days). It came back with a Huawei box--despite I used a very small box to ship the phone to them--and a contact card and a Huawei pen. The screens -- front and back, as well as the frame--were all replaced with a new set, marked with FRD-L14 despite the original one was FRD-L04. The OS was reset by them, which I guess was done for testing the installation and so on. I didn't ship the phone to them immediately after I received the UPS label from Huawei; otherwise, it could be sooner, I guess. I am satisfied with the service so far.
Click to expand...
Click to collapse
What is damage of your phone before? Both sides and frame?
freemannhp said:
What is damage of your phone before? Both sides and frame?
Click to expand...
Click to collapse
Dropped the phone on the bottom frame and rolled down the stairs and then cracked the back and front glasses. The earjack plug hole got squeezed a little bit. That may be the worst scenario I can imagine. The phone was still functional as a tank. Glad they fixed everything for free very quickly
Here is a follow up of what has happened since my last post here.
I had to get the order for the out of warranty screen repair tied to the account. Mostly did this though phone conversations and they took my order number of the screen repair.
After a few days when they had to "verify" my information I finally received my UPS label.
They wanted everything packaged well and removed the Sim and SD card.
Dropped in my local UPS store.
It took about 4 days to get a verification that it was delivered to Texas. This was a Hauwei notification that said it was delivered.
Totally confused since it said delivered but had my address on the email I received.
The next day I received an email saying they have it in possetion and looking at what needs to be done.
A few more days go by.
Then I get a conformation that they are sending a replacement unit to me..
A few more days go by ( Over all 10 days total )
I received a box . It had a pen on top , a business card and a new phone in the bottom wrapped up in 4 different packaging.
This was not my old phone, I guess they didn't want to fix it .
The only issue I had was had to reinstall all of my apps and get everything set up .
So far its working well. Had a new case and screen protector I purchased to keep it from getting destroyed again.
Let me know if you have any questions about what happened.
eracet said:
Here is a follow up of what has happened since my last post here.
I had to get the order for the out of warranty screen repair tied to the account. Mostly did this though phone conversations and they took my order number of the screen repair.
After a few days when they had to "verify" my information I finally received my UPS label.
They wanted everything packaged well and removed the Sim and SD card.
Dropped in my local UPS store.
It took about 4 days to get a verification that it was delivered to Texas. This was a Hauwei notification that said it was delivered.
Totally confused since it said delivered but had my address on the email I received.
The next day I received an email saying they have it in possetion and looking at what needs to be done.
A few more days go by.
Then I get a conformation that they are sending a replacement unit to me..
A few more days go by ( Over all 10 days total )
I received a box . It had a pen on top , a business card and a new phone in the bottom wrapped up in 4 different packaging.
This was not my old phone, I guess they didn't want to fix it .
The only issue I had was had to reinstall all of my apps and get everything set up .
So far its working well. Had a new case and screen protector I purchased to keep it from getting destroyed again.
Let me know if you have any questions about what happened.
Click to expand...
Click to collapse
Overall 10 days seem pretty common and relatively quick nowadays. If you had made a backup before sending it to them, you may have avoided the app reinstallation process. Thank you for sharing!
i2000s said:
Overall 10 days seem pretty common and relatively quick nowadays. If you had made a backup before sending it to them, you may have avoided the app reinstallation process. Thank you for sharing!
Click to expand...
Click to collapse
I forgot to mention that they overnighted the phone back to me.
So it was the next day air that I received the phone.
Very fast return time.
Has anyone ever sent in their HTC device (mores specifically a newly released flagship) directly to HTC for repair? If so, can you share you're experiences as far as cost and quality of repair? Decided to do a water test on my brand new U11 and yes you guessed it... WATER DAMAGE! and didn't help that I dropped it and the back cracked right after! Thanks in advanced
No idea. Mine just arrived in Texas awaiting a repair after being exposed to water for 5 seconds. Curious, what color is your U11? I have a feeling that they were rushing out the Solar Red's because there's no way mine should have failed so easily. It might as well have no water resistance rating.
Paging Dr B said:
No idea. Mine just arrived in Texas awaiting a repair after being exposed to water for 5 seconds. Curious, what color is your U11? I have a feeling that they were rushing out the Solar Red's because there's no way mine should have failed so easily. It might as well have no water resistance rating.
Click to expand...
Click to collapse
I got the amazing silver. But yeah I agree! IP67 rated? Doesn't seem like it to me. Keep me updated when you get your repair quote please man. I want to get an idea whether it's worth sending mine in or just cut my losses and buy something else. I read review after review of how horrible HTC repair service is as far as turn around time and repair quality. Though many of those reviews seem to be from overseas I hope we have better service here.
Paging Dr B said:
No idea. Mine just arrived in Texas awaiting a repair after being exposed to water for 5 seconds. Curious, what color is your U11? I have a feeling that they were rushing out the Solar Red's because there's no way mine should have failed so easily. It might as well have no water resistance rating.
Click to expand...
Click to collapse
Any updates on cost of repair? sorry to bug I'm trying to get an idea cuz I have someone ready to buy my device.
Where do you live?
I have experience with HTC EU and I know staffs from HTC Taiwan. But if outside these 2 areas, I can't help...
DroidManIc said:
Any updates on cost of repair? sorry to bug I'm trying to get an idea cuz I have someone ready to buy my device.
Click to expand...
Click to collapse
They haven't got back to me yet. I'm also a little miffed that they announced the 6GB variant today. HTC really needs to redeem themselves, because i'm about to throw my hands up and just buy a OP5.
Paging Dr B said:
They haven't got back to me yet. I'm also a little miffed that they announced the 6GB variant today. HTC really needs to redeem themselves, because i'm about to throw my hands up and just buy a OP5.
Click to expand...
Click to collapse
Yeah I'm on the same boat man. I'm just scared to get an OP5 with Jelly scrolling issue and tbh U11 failed to wow me that's the reason I'm debating so much on a repair or drop $800 the 6GB version. It's a solid device but I just wasn't super impressed.
So a little feedback from Germany maybe. My U11 has been send to repair 3.5 weeks ago. I first contacted HTC to tell them that my unit has a gap between frame and display along the top and that AI guess it wouldn't be water resistant that way. 30 minutes later I got a call back to confirm the issue and 5 mother minutes later an email with a free shipping translucent. They informed me that repairs in general could take up to 14 working day that would be Monday to Friday here in Germany. But they also told me that it might need longer regarding the new flagship, as spare parts haven't been distributed as of yet.
Spare parts finally arrived last Thursday - 14 days after the device arrived at the HTC repair service. It won't cost anything for me as it is a 'defective unit'due to the manufacturing process. Don't have it back as if yet. But the brilliant thing is: HTC is keeping me up with latest information every two or three days and in addition put my device onto the priority list of the workshop. So let's sesle. Meanwhile I'm using its predecessor the HTC 10
Sent from my htc_pmeuhl using XDA Labs
Alpert3 said:
Where do you live?
I have experience with HTC EU and I know staffs from HTC Taiwan. But if outside these 2 areas, I can't help...
Click to expand...
Click to collapse
I live in the states so I know my devuce would also be going to Texas for repair. Just in general, good or bad feedback from what you know?
5m4r7ph0n36uru said:
So a little feedback from Germany maybe. My U11 has been send to repair 3.5 weeks ago. I first contacted HTC to tell them that my unit has a gap between frame and display along the top and that AI guess it wouldn't be water resistant that way. 30 minutes later I got a call back to confirm the issue and 5 mother minutes later an email with a free shipping translucent. They informed me that repairs in general could take up to 14 working day that would be Monday to Friday here in Germany. But they also told me that it might need longer regarding the new flagship, as spare parts haven't been distributed as of yet.
Spare parts finally arrived last Thursday - 14 days after the device arrived at the HTC repair service. It won't cost anything for me as it is a 'defective unit'due to the manufacturing process. Don't have it back as if yet. But the brilliant thing is: HTC is keeping me up with latest information every two or three days and in addition put my device onto the priority list of the workshop. So let's sesle. Meanwhile I'm using its predecessor the HTC 10
Click to expand...
Click to collapse
Many of the bad reviews I found were from EU more specifically the UK. So maybe just really crappy service in the uk? Lets hope so! Either way keep us updated :good: and hopefully all goes smooth with your repair man. My potential buyer backed out so I have the phone for probably a few more days to decide on possible repair. For now I went out and got my self GS7 Edge, not a Samsung guy but its a solid device.
DroidManIc said:
I live in the states so I know my devuce would also be going to Texas for repair. Just in general, good or bad feedback from what you know?
Click to expand...
Click to collapse
I don't know about the states, but in most regions, HTC let a 3rd party repair center to do the job for them. Unlike Apple, HTC as well other companies doesn't have the resources to build repair center in each country. That's why in EU and the UK the feedback of repair experience is pretty awful: you report problem to HTC, HTC report your case to 3rd party repair center, then come back to you and tell you to send the device, etc. The process is complicated and relatively long, that creates mistakes, misunderstandings, as well some other problems.
In EU I believe it's a company called Gordon Electronic who's in charge of the repair. Sony, Asus Acer as well as many companies trust it. But their reputation is not so good.
I sent my HTC 10 to repair the camera module, I sent it twice and at the second time I asked for an expert analysis, and after nearly 3 weeks from the initial report, my phone finally got repaired. It costed me 20€ of shipping fee, and that's it. The result is good, but the process is painful.
Not sure about repair, but I'm having a nightmare of a time with my return of the U11. 3+ weeks and counting on the refund that their website says 5-7 days...
53fireman said:
Not sure about repair, but I'm having a nightmare of a time with my return of the U11. 3+ weeks and counting on the refund that their website says 5-7 days...
Click to expand...
Click to collapse
Give the tracking number to your credit card company and dispute the charge.
That's the next try. Thanks
The credit card avenue worked. Thanks. Unreal how HTC can make a decent phone, but have absolutely one of the worst customer service departments I've ever dealt with. Whether over the phone, email, or Facebook, every single person I talked to read from the same exact script about "escalations department" and I'd have the refund within 48 hours or the end of the week. Will never buy another HTC again as much as I loved the EVO, M7, M9.... the U11 was just too big for me and didn't have all the LTE bands, but it was a great phone. Thinking the Pixel 2 even though HTC is rumored to make it, hopefully customer service of Google isn't near as terrible.
53fireman said:
The credit card avenue worked. Thanks. Unreal how HTC can make a decent phone, but have absolutely one of the worst customer service departments I've ever dealt with. Whether over the phone, email, or Facebook, every single person I talked to read from the same exact script about "escalations department" and I'd have the refund within 48 hours or the end of the week. Will never buy another HTC again as much as I loved the EVO, M7, M9.... the U11 was just too big for me and didn't have all the LTE bands, but it was a great phone. Thinking the Pixel 2 even though HTC is rumored to make it, hopefully customer service of Google isn't near as terrible.
Click to expand...
Click to collapse
Glad to hear you got your $ back finally. I too will be jumping ship. I was die-hard HTC from the G1 (dream) - M8 then eventually stpped buying HTC because they refused to make flagships w anything bigger than 5.2" screen. I was so excited for the u11 even though I was still skeptical .... Skip forward 1 month and here I am today w liquid damage from about 10s water exposure, a cracked back from one of the most gentle drops ever (because I actually broke the phone's fall w my foot and not only that. The impact w the ground was moke like it just slid from my foot, no hard landing at all) and finally a potential expensive nightmare if I opt to send it in for repair. No thank you. I will too be waiting for Pixel xl 2 or maybe a newer version of the OP5.
So a little feedback on my end regarding my defective device. I sent it in to the repair at 28th of June being about 7 weeks back. HTC support has been great in regard of information. As the U11 has just been released when I sent it in, the workshop received it at the 5th of July and HTC actively informed me that there was a problem regarding the spare parts. Those would be sent from Taiwan an need about two or three weeks to arrive at the workshop in Poland. Well not what I wished but can be accepted. The spare parts arrived at 18th of July with some delays due to TNT not delivering as planned. Well then, now the 10 - 14 day period mentioned for the actual repair after receiving the parts started and waiting did as well for me. I got a little bit impatient as I didn't here any news until the 3rd of August when 12 of the 14 days had already past. So I decided to contact HTC. Prior to this and for the last time on the 19th of July I've been contacted and informed of the current status by HTC nearly every two days, which is really really great. But let's go on: after contacting them they promised to check on the next day and answered my question on Friday the 4th of Augustthat my device is repaired and packed for dispatch at the same evening. The notification with a UPS tracking number came about an hour after that information. And now UPS was the one to fail. They really needed until Monday evening, 7th of Augustto pick it up and another day - yesterday - for the delivery. So finally I got my U11 back. Repairs look really well done and all is working fine and as wished for. No fees as all repairs were covered by the warranty.
Overall I'm very happy and pleased with the service. Only drawbacks are the long time of delivery of the spare parts and finally UPS causing another 1 maybe 2 day delay.
Sent from my HTC U11 using XDA Labs
Please allow me to share my story.
Bought/PreOrdered my HTC U11 from Sprint on 5/31/2017, received it on 6/7/2017. Used, enjoyed and loved the device for about a month when on July 3rd the device got a cracked screen. It was beside me in the couch while I played Fifa 17. Bad combination. My wedding ring did the damage.
I Contacted HTC Support the next day and was told that no parts were available to fix my device and that I should call back in 2 weeks. My phone was still usable and I did use it for 2 weeks.
On July 17 I contacted HTC Support Chat and was told that I could send in the device. I specifically asked about parts/screen availability and I was assured that I would be fixed in 5 - 8 days and "most of that time will be in shipping". A case was created and I was given a ticket which instructions on how and where to ship to.
I wrapped up my device and attached a letter appealing that they fixed it for free because this was my 4th HTC (EVO, M7, M9, U11) and I never used Uh Oh on my previous phones and hoped they could make a concession.... etc.
USPS confirmation shows the phone arrived at the repair facility on 7/20/2017. I did not receive and have not yet received any automated response from the repair facility informing me that the phone was received, being processed, no parts are available or anything. I have been calling HTC Support asking for updates using the Ticket # however that has been unfruitful.
HTC support has "escalated" my case but there is a huge disconnect between them and the repair center, they have no clue whats going on over there. Today is 8/17/2017 and I still have no phone, no ETA, no hope. I've been calling every Thursday and the response is always the same. "I have escalated your case and you will get a callback withing 24 - 48 hours". I received a callback once and it was to say "When I hear something, I'll let you know".
I am rambling because I don't have my phone and I have no clue as to when I am going to get it back. I am back to using the old M9 and I'm not happy, I haven't even reinstall all my applications because I thought the repair would have been relatively quick.
I don't know what else to do ...
Any suggestions?
I'm going to asking for a new replacement phone since mine light bleed issues out of the box. If that is not something they can do then they can have this phone back. With the V30 and Essential phone coming out soon the U11 looks like more and more of a disappointment in my eyes. I have had HTC phone since the Tilt with the exception of the V10 but I can see how as a brand they have gone downhill.
berto1025 said:
Please allow me to share my story.
Bought/PreOrdered my HTC U11 from Sprint on 5/31/2017, received it on 6/7/2017. Used, enjoyed and loved the device for about a month when on July 3rd the device got a cracked screen. It was beside me in the couch while I played Fifa 17. Bad combination. My wedding ring did the damage.
I Contacted HTC Support the next day and was told that no parts were available to fix my device and that I should call back in 2 weeks. My phone was still usable and I did use it for 2 weeks.
On July 17 I contacted HTC Support Chat and was told that I could send in the device. I specifically asked about parts/screen availability and I was assured that I would be fixed in 5 - 8 days and "most of that time will be in shipping". A case was created and I was given a ticket which instructions on how and where to ship to.
I wrapped up my device and attached a letter appealing that they fixed it for free because this was my 4th HTC (EVO, M7, M9, U11) and I never used Uh Oh on my previous phones and hoped they could make a concession.... etc.
USPS confirmation shows the phone arrived at the repair facility on 7/20/2017. I did not receive and have not yet received any automated response from the repair facility informing me that the phone was received, being processed, no parts are available or anything. I have been calling HTC Support asking for updates using the Ticket # however that has been unfruitful.
HTC support has "escalated" my case but there is a huge disconnect between them and the repair center, they have no clue whats going on over there. Today is 8/17/2017 and I still have no phone, no ETA, no hope. I've been calling every Thursday and the response is always the same. "I have escalated your case and you will get a callback withing 24 - 48 hours". I received a callback once and it was to say "When I hear something, I'll let you know".
I am rambling because I don't have my phone and I have no clue as to when I am going to get it back. I am back to using the old M9 and I'm not happy, I haven't even reinstall all my applications because I thought the repair would have been relatively quick.
I don't know what else to do ...
Any suggestions?
Click to expand...
Click to collapse
**UPDATE**
8/18/2017 - Missed and returned a call from HTC Support. The Agent in-charge of my case (since it is escalated) advised me that there is an update and that I have a quotation for the repair. Looking back on the call i never got a solid figure but i was told for being so patient they have discounted the repair to circa $92.00 USD. I still have no emails stating this and the tracking website still shows the same status. I was told that I will be contacted either later today or early next week to make the payment over the phone once they apply the discount to my account. Apparently this has to happen first. So I wait.
Unfortunately after 3 days use, cracked screen. A fall on the cement with a case on it, but it was too much.
Sad day. Hopefully replacement parts might be available sóon
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
hek.je said:
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
Click to expand...
Click to collapse
Same for me, was out walking the dog and the lead pushed the phone out of my pocket. Landed on the top left corner I think at first glance was fine barely even a mark on the case but when I got home and put the phone down that there was a weird reflection and turned the screen on and saw a crack going a cross from top left to just over the power button.
Have contacted HTC to arrange a repair which is chareable as they seemingly void the warranty when the screen is cracked...better get warranty back on it after they fix it.
I was just about ready to sell my u11 thankfully still got it so using it now altho complete stock sucks lol and had relocked bootloader so no warning screen on boot sigh....
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
hek.je said:
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
Click to expand...
Click to collapse
Warranty don't cover user fault. I mean, if the phone shipped damged than you can get it cover.
Sent from my HTC U12+ using Tapatalk
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Jump1ng said:
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Click to expand...
Click to collapse
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
5m4r7ph0n36uru said:
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
Click to expand...
Click to collapse
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Jump1ng said:
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Click to expand...
Click to collapse
Well that's standard. Spar parts need to be delivered to the partners in the specific regions. Such things always take 4 - 6 weeks after the first devices shipped. Some manufacturers even need 8 to 10 weeks to provide the needed parts and prices.
Sent from my HTC U12+ using XDA Labs
so any news on spare parts, i allready ordered a new back for my 5 days old u12+ but one day after i ordered it i need allso a new display, it fell from about 30 cm height on the ground and i was shocked thatthe display broke alltough it was in the original case
lousy performance by htc after the tank of a phone htc 10
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
pixelvisions said:
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
Click to expand...
Click to collapse
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
mauiblue said:
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
Click to expand...
Click to collapse
Man! Make me nervous when reading this lol. The warranty on HTC device isn't up to it standard.
Sent from my HTC U12+ using Tapatalk
I'm sorry if I made you feel uneasy but I figure just wanted to give you a head's up on HTC repair service. I found another thread on this particular topic and it was disappointing to read all the issues customers had with HTC repair (USA).
next time if you have a warranty issue, you can try asking the HTC DACH contact on facebook/twitter... they are actually replying properly and maybe even able to help properly. it's sad to see so many bad things with USA repair as in Europe it's quite good...but also depends on if you are in contact with them per private message or just via e-mail... via private message on facebook it works out much better
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
pixelvisions said:
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
Click to expand...
Click to collapse
Just happened to me, over the phone they quoted me $2-300, but it could be more or less after sending it in. I asked what is the point of a warranty and they said it's only software issues, and it doesn't cover user damages like cracked screens. Anyways, you and I are sinking in the same boat, with HTC not selling any screens themselves, or providing other alternatives besides their own repair center. Scam company at this point
HTC cracked screen repair update:
1. I sent HTC my U12+ to repair due to a cracked screen.
2. They email me asking for a credit card to charge for the repair ($200). They asked me to call them. They did not provide a phone number.
3. I called and they ultimately said someone will call me back in 24-48 hours to take payment because they can't take payment.
4. When asked how long it will take to repair once they have payment, he said they usually take 3 week from the time they receive the phone.
It's been 7+ weeks since they received the phone.
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
VidJunky said:
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
Click to expand...
Click to collapse
A website called "cellspare" sells the screen, but it's $339. I made the resolve to wait two months and see if screens are cheaper.
Anyone else broken their screen? Was golfing and hit a big bump and the phone fell out and hit the concrete. There are now several cracks through it but everything works fine. Luckily I bought the 6 month warranty but has anyone gone thru this? Website says 7-9 days. They offer no temporary replacement but I still have my old Samsung S8+. Not sure what other people would do in this situation.
I just chatted in and apparently I never activated my 6 month protection plan on the device. They had me contact Servify who said it is activated and the repair process goes through them not One Plus. This is strange
Also said the 6 month protection plan is a one time use so its void after this.
By the way this case was on it. No back glass damage and the bezel has one tiny chip in it that Im not worried about. I think it hit there initially
https://www.amazon.com/gp/product/B07RSJP1H4/
I broke My OP7 pro and sent it in for repair from Denmark to Poland through Oneplus
Price is aprox 164 euro
The repairdate is sofar estimated to 12 days from arrival to workshop(I'm still waiting that they start repairing)
dropped mine on the concrete on a parking lot..3 cracks on 3 corners
long story short: sent it for repair to the netherlands and after 1 week i got it back
i payed around 200€ and everything got replaced ( no warranty of course)
6 month warranty was $39, deductible is $49 so Im saving a little. Although they haven't asked for that $49 yet
Repair was approved by One Plus. Got a prepaid overnight FedEX shipping label, phone is going to the Acer Repair Center in TX. Now I need to backup everything ughhhh
I guess on the bright side I get to use my S8+ camera again haha
Bummer, but good they will repair it...
Think I have everything backed up. Dropping it off tonight
First time I ever broke a phone was with my 7 Pro I think it ended up being $227 or 247 total after everything to send to them, repair screen, and send back. No warranty obviously since again... Never even came close to breaking a phone prior to this one... But I've also always had Samsung devices with protecting cases. I kinda skimped on it this time so 100% my fault.
Who Am I? said:
By the way this case was on it. No back glass damage and the bezel has one tiny chip in it that Im not worried about. I think it hit there initially
https://www.amazon.com/gp/product/B07RSJP1H4/
Click to expand...
Click to collapse
i had that case for 2 hours. it feels so nice but its so damn slippery. i returned it asap. using a encased scorpio, and am currently customizing a rhinoshield solidsuit.
Wow I have no complaints about the case. Not slippery at all!
Phone was delivered this morning and 9 minutes later One Plus said it was delivered. An hour later I get an email from Acer saying I need a new LCD Assembly and its $223.32US. I call and talk to the lady and tell her I have the warranty. She says they dont handle warranty claims and I need to send it to Servify. So they are overnighting it back to me so I can send it to Servify. Fun stuff
strictlyphat said:
i had that case for 2 hours. it feels so nice but its so damn slippery. i returned it asap. using a encased scorpio, and am currently customizing a rhinoshield solidsuit.
Click to expand...
Click to collapse
Even more slippery than the supplies case? I swear to God,that the factory supplied case is like a bar of soap.
Sent from my GM1917 using Tapatalk
Who Am I? said:
Wow I have no complaints about the case. Not slippery at all!
Phone was delivered this morning and 9 minutes later One Plus said it was delivered. An hour later I get an email from Acer saying I need a new LCD Assembly and its $223.32US. I call and talk to the lady and tell her I have the warranty. She says they dont handle warranty claims and I need to send it to Servify. So they are overnighting it back to me so I can send it to Servify. Fun stuff
Click to expand...
Click to collapse
They have a dedicated app...
Sent from my GM1917 using Tapatalk
Limeybastard said:
Even more slippery than the supplies case? I swear to God,that the factory supplied case is like a bar of soap.
Click to expand...
Click to collapse
On to of the fact that there is no lip on this one. Almost like using nothing in it. Feels great but no protection
Just use ringke fusion x from now on, its the best case i might have dropped my phone twice and the phone is perfectly fine.
Servify emailed me 8 questions on Weds and I sent it back. Going on 48 hours since I sent it in and still no shipping label
I shipped it out on Aug 19th and just got a shipping notification today that its headed back to me. Ridiculous.
Got the phone back today so it took 17 days and 20+ emails with Servify. Screen is fixed and it also looks like they replaced the bezel. No damage anywhere and there was a film on the new screen. Phone was on when I checked it and all my settings remained. I hid 25 apps in the side drawer with a password and they were all still there. Text messages still there so it doesn't appear that they reset anything.
I opened my gallery and Im missing about 3 months of photos though and the ones that are there are dated August 12th when I took them May 25th. I backed up those photos so moving them back now but why would they be gone and the few that remain are dated wrong? Did they reset the device to an earlier date? Or did they give me a refurbished/new phone and port everything they could over ? I just checked the old IMEI versus this one and its the same
Servify is now telling me that the warranty is void and I cant get another one. Contacting One Plus next
Who Am I? said:
Got the phone back today so it took 17 days and 20+ emails with Servify. Screen is fixed and it also looks like they replaced the bezel. No damage anywhere and there was a film on the new screen. Phone was on when I checked it and all my settings remained. I hid 25 apps in the side drawer with a password and they were all still there. Text messages still there so it doesn't appear that they reset anything.
I opened my gallery and Im missing about 3 months of photos though and the ones that are there are dated August 12th when I took them May 25th. I backed up those photos so moving them back now but why would they be gone and the few that remain are dated wrong? Did they reset the device to an earlier date? Or did they give me a refurbished/new phone and port everything they could over ? I just checked the old IMEI versus this one and its the same
Servify is now telling me that the warranty is void and I cant get another one. Contacting One Plus next
Click to expand...
Click to collapse
So how much did this end up costing you overall? Or is that what you are currently contending?
$49, the deductible