Xperia Z5 died after software update. Please help. - Xperia Z5 Q&A, Help & Troubleshooting

Hi all,
Good day to you.
I had updated my software on my Xperia Z5 last night and after it had completed installing, the phone went 'dead'. I have tried holding both the power and volume up buttons and even holding the OFF button for 2 minutes but to no effect. Connected it to the charger and the LED keeps blinking red, whereas if I hold on to the power button, the LED is red constantly.
Thought I could repair it with Xperia Companion by connecting it to a laptop, but the laptop can't detect the phone as well.
I'm currently overseas and don't have a spare phone with me. Would really appreciate any kind of help. Thanks all!

try flash tool

Use Flashtool to flash a clean. ftf (LP, MM or Nougat) it should be detected by flashtool since it require a special manipulation to switch to flashmode, don't worry it should fix it easily

rajdeep312 said:
try flash tool
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Hi rajdeep,
Sorry but I'm not familiar with flash tool, is there any guide where I can learn how to use it?
Thanks for your help! Really appreciate it.

Thomasino84 said:
Hi rajdeep,
Sorry but I'm not familiar with flash tool, is there any guide where I can learn how to use it?
Thanks for your help! Really appreciate it.
Click to expand...
Click to collapse
Google & Youtube

Baradoura said:
Use Flashtool to flash a clean. ftf (LP, MM or Nougat) it should be detected by flashtool since it require a special manipulation to switch to flashmode, don't worry it should fix it easily
Click to expand...
Click to collapse
Hi Baradoura,
Sorry but I'm not familiar with flash tool, is there any guide where I can learn how to use it?
Thanks for your help! Really appreciate it.

Thomasino84 said:
Hi Baradoura,
Sorry but I'm not familiar with flash tool, is there any guide where I can learn how to use it?
Thanks for your help! Really appreciate it.
Click to expand...
Click to collapse
Mp i'll explain you mate

Was this solved? I ran into the same issue.

Baradoura said:
Mp i'll explain you mate
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Click to collapse
Could you help me? I know how to use Flashtool, but my PC doesn't recognize my phone.
Thanks!

Make sure your phone is charged for at least 30 mins before doing so
Press and hold Volume Down then plugin to PC. Flashtool should detect it automatically.
If this doesn't work try locating this button and press for 3 seconds
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"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
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"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

Related

screen problem

hello,
does anyone know what this (in the picture) is? it just appeared out of nowhere and its not external (i cant clean it)!
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
iakoboss7 said:
hello,
does anyone know what this (in the picture) is? it just appeared out of nowhere and its not external (i cant clean it)!
View attachment 2605628
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Hi There,
Well bro all i can say is my personal experience i had a Nexus S that too had the exact problem then eventually i needed to replace the screen This might either be the problem in the mainboard. Sounds different. Belive me The Display connector on thr mainboard may be faulty if you lucky the..!
thank you for the answer (even one year later but ok), the phone died some months after though randomly when i turned it off one day it never turned on!
iakoboss7 said:
thank you for the answer (even one year later but ok), the phone died some months after though randomly when i turned it off one day it never turned on!
Click to expand...
Click to collapse
Hi There,
Ok well if you want i can help you in reviving your phone back to life.
Raakib zargar said:
Hi There,
Ok well if you want i can help you in reviving your phone back to life.
Click to expand...
Click to collapse
how? it doesnt even charge! it doesnt do anything actually!
iakoboss7 said:
how? it doesnt even charge! it doesnt do anything actually!
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Click to collapse
Hi,
Well does it get detected on any PC or Laptop.
And if it doesnt then its fully Hardbricked and can be fixed.
You will need to give a USB jig service to your phone in order tto force it to boot into Recovery or Download mode. After that you can flash it.
thank you i will check it! how can i give it this "USB jig service"? should i go to a technician?
DevRakeeß said:
Hi,
Well does it get detected on any PC or Laptop.
And if it doesnt then its fully Hardbricked and can be fixed.
You will need to give a USB jig service to your phone in order tto force it to boot into Recovery or Download mode. After that you can flash it.
Click to expand...
Click to collapse
thank you i will check it! how can i give it this "USB jig service"? should i go to a technician?
Well Download the Heimdall Package. And run it for win or ubuntu and connect your device. Wait i will just post a full guide.
---------- Post added at 04:49 AM ---------- Previous post was at 04:38 AM ----------
iakoboss7 said:
thank you i will check it! how can i give it this "USB jig service"? should i go to a technician?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1508703
Go to this link it for Galaxy Tab. But download the same files for your device and follow the steps.
i was on holidays so i came back now! thank you i will try it when i can!
If helped click Thanks..
Sent from my Nexus S using Tapatalk

[Q] I lost my warrantee? Pls quick

Hi,
3 days ago, i buy my m2. Really love it.
I updated to 4.4.2, but i don't like it, so i downgraded with flashtool to 4.3
Then i root it with TowelRoot, and i installed Busybox.
Today i noticed this with my screen:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
gap LCD <> digitizer
So i reinstall phone with Sony's program, Pc Companion to lose root, 4.3 and busybox.
Now i can return the device to T-Mobile with warrantee?
I Worry about build number. Original kitkat was 18.3.c.0.37, now with reinstalled with PC Companion is 18.3.c.0.40. Is this matter?
Sorry for bad English
Pls answer
If you didn't unlock the bootloader, you didn't lose the warranty.
The build number does not matter, because you updated it with PC companion - you are running the software Sony gave the device.
Just in case make sure you don't have any towelroot etc on it before giving back. Just do a factory reset.
Crim Soukyuu said:
If you didn't unlock the bootloader, you didn't lose the warranty.
The build number does not matter, because you updated it with PC companion - you are running the software Sony gave the device.
Just in case make sure you don't have any towelroot etc on it before giving back. Just do a factory reset.
Click to expand...
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Thank you!
With reinstall with Pc Com, i lost root right.. but i lost BusyBox too?
ZLevente said:
Thank you!
With reinstall with Pc Com, i lost root right.. but i lost BusyBox too?
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Calm down man , i have this on my device it's not a problem . I think everybody have this . It's useless to return it to sony .
I think no, because in the morning, i went to Media Markt shop (because i bought a case for m2) and there was an m2 on the view phones, i checked and it hasen't got problem like this.
But anyone else have this problem too? maybe this is an seria error.
ZLevente said:
Thank you!
With reinstall with Pc Com, i lost root right.. but i lost BusyBox too?
Click to expand...
Click to collapse
Reinstalling with pc companion wipes all data from the phone, that's why there is nothing on it anymore.
Kzeran said:
Calm down man , i have this on my device it's not a problem . I think everybody have this . It's useless to return it to sony .
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Nope, after seeing the pictures I took a look at mine and I don't have that light there. Mine's a white version though.
I bring back, and they say, they can't do anything with this, because it's not affect the operation of the device.
Not bad...
Well, that's why I'm never buying from a physical shop/provider. Online orders can be returned without question asked.

Please help! Android with red ! not turning on after that!

I flashed https://mega.co.nz/#!1MYyyKiR!f6Gp7Az59b46hfDXJb7MIsUHvFZLyZaMx7yWQwhB13s using this guide http://forum.xda-developers.com/showthread.php?t=2542219 and now i when I restart it shows a android with a red ! on it. Then nothing else. help?
when i mean not turning on is it keeps getting me onto that screen after reboot. and i cant do nothing else.
I you sure you are flashing the right version? Download it here.
http://www.filefactory.com/folder/c6cdedc45a775d27/?sort=created&order=DESC&show=100&page=1
Maybe you've flashed some XT1032 firmware... but you have Moto G 4G right? search for a propper firmware for your device and try again...
Use this guide!!! and search the firmware here :good: and search for this (Moto_G_LTE_XT1039)_RET-EU-SS_4.4.4_KXB21.14-L1.46_cid7_CFC_1FF.xml.zip firmware
I will try the link MarckozZ and let you know, ty for the link.
MarckozZ said:
Maybe you've flashed some XT1032 firmware... but you have Moto G 4G right? search for a propper firmware for your device and try again...
Use this guide!!! and search the firmware here :good: and search for this (Moto_G_LTE_XT1039)_RET-EU-SS_4.4.4_KXB21.14-L1.46_cid7_CFC_1FF.xml.zip firmware
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Done it still same problem :[
Drift0r said:
Done it still same problem :[
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Please explain, you turn on the device and immediately it shows this?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Does it show the Motorola logo? Can you even enter Fastboot mode?
MarckozZ said:
Maybe you've flashed some XT1032 firmware... but you have Moto G 4G right? search for a propper firmware for your device and try again...
Use this guide!!! and search the firmware here :good: and search for this (Moto_G_LTE_XT1039)_RET-EU-SS_4.4.4_KXB21.14-L1.46_cid7_CFC_1FF.xml.zip firmware
Click to expand...
Click to collapse
MarckozZ said:
Please explain, you turn on the device and immediately it shows this?
Does it show the Motorola logo? Can you even enter Fastboot mode?
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Click to collapse
When I turn it on it does not show the Moto logo, it shows the Bootloader unlocked message then it shows that android with the ! (which is recovery?) And I can enter fastboot mode.
Drift0r said:
When I turn it on it does not show the Moto logo, it shows the Bootloader unlocked message then it shows that android with the ! (which is recovery?) And I can enter fastboot mode.
Click to expand...
Click to collapse
Maybe you can try this man.. maybe this is your problem.. hope it helps... :crying:

driver for the device

i wanet to do this guide http://forum.xda-developers.com/one...oolbox-oneplus-one-toolbox-t2808987?nocache=1
and when i click unlock bootloder it say waiting for a device... i gess the driver were not install corctly what to do?
Do it manually. Follow the stickied guides in the general on how to unlock the bootloader
No need to use toolkits for a process so simple.
Sent from my Nexus 6 using Tapatalk
tomshimshon said:
i wanet to do this guide http://forum.xda-developers.com/one...oolbox-oneplus-one-toolbox-t2808987?nocache=1
and when i click unlock bootloder it say waiting for a device... i gess the driver were not install corctly what to do?
Click to expand...
Click to collapse
Firstly, you don't need to use a toolkit, and you really shouldn't. Why? Because they're unreliable and can cause major problems. Because they allow you to do things to your device without actually knowing what's going on, you're just pushing buttons without an actual knowledge of what is happening when that button is pressed. You're much better off doing it manually, this is after all one of the easiest devices in the world to unlock and root. Plus, doing it manually using fastboot will give you some vital knowledge and experience with fastboot, and that's something that is absolutely crucial for anyone who's modifying their device, becuase when the crap hits the fan in future, it's that experience and knowledge that'll get you out of trouble, not a toolkit. I have a detailed guide here:
http://forum.xda-developers.com/showthread.php?t=2839471
It's very straight forward but if you have any problems or questions I'm more than happy to help.
timmaaa said:
Firstly, you don't need to use a toolkit, and you really shouldn't. Why? Because they're unreliable and can cause major problems. Because they allow you to do things to your device without actually knowing what's going on, you're just pushing buttons without an actual knowledge of what is happening when that button is pressed. You're much better off doing it manually, this is after all one of the easiest devices in the world to unlock and root. Plus, doing it manually using fastboot will give you some vital knowledge and experience with fastboot, and that's something that is absolutely crucial for anyone who's modifying their device, becuase when the crap hits the fan in future, it's that experience and knowledge that'll get you out of trouble, not a toolkit. I have a detailed guide here:
http://forum.xda-developers.com/showthread.php?t=2839471
It's very straight forward but if you have any problems or questions I'm more than happy to help.
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i try your guide and the device boot up normally with all the app
the usb debugging should be on or off?
and thx for your help
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"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
[/URL][/IMG]
tomshimshon said:
i try your guide and the device boot up normally with all the app
the usb debugging should be on or off?
and thx for your help
[/URL][/IMG]
Click to expand...
Click to collapse
USB debugging should always be on. It says your bootloader is unlocked so you're all good.
timmaaa said:
USB debugging should always be on. It says your bootloader is unlocked so you're all good.
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ok good i was told it will delate all of my device. thx
tomshimshon said:
ok good i was told it will delate all of my device. thx
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Yes it normally does, I'm not sure why it didn't in your case, but it all looks ok.
Transmitted via Bacon

Operating system

My moto 5 stylus 5g is stuck, it says no valid operating system could be found. The device will not boot. How can I fix this problem, thanks in advance if anyone has the answeR
Take it to authorized service center and let them try to fix it.
Locked phone
How do I get my moto g stylus 5g rebooted, it's says no valid operating system could be found. The device will not boot?
forum.xda-developers.com
Same here buds, but I literally have no idea what I did In the first place. my phone told me to restart and when it did now it's got a red error screen. Says OS fingerprint n/a. I've been on this website for 6 hours now trying to troubleshoot this problem because I live in the middle of nowhere with no computer access or knowledge. Please help allfather
ZenoSlice said:
Same here buds, but I literally have no idea what I did In the first place. my phone told me to restart and when it did now it's got a red error screen. Says OS fingerprint n/a. I've been on this website for 6 hours now trying to troubleshoot this problem because I live in the middle of nowhere with no computer access or knowledge. Please help allfather
Click to expand...
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What exactly does the screen show? Can you take as photo of it?
JYrocks247 said:
What exactly does the screen show? Can you take as photo of it?
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Click to collapse
Also have you been to the Motorola web site?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
ZenoSlice said:
View attachment 5424615
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And yes I have. And I've done everything I can think of to reset this thing and I got nothing anymore.
ZenoSlice said:
And yes I have. And I've done everything I can think of to reset this thing and I got nothing anymore. I even got the battery completely drained and let is sit for a day and plugged it back in and still the same.
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ZenoSlice said:
And yes I have. And I've done everything I can think of to reset this thing and I got nothin
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