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My house mate has an un-rooted HTC Sensation. Recently when going to Gmail on her PC browser she got some kind of message about her account had been accessed from another country and she needed to verify via call or text.
She verified via text and I think changed her password.
Now, Gmail doesn't notify her of new mails, she has to go in and refresh. Also, trying to open Talk means a black screen appears and within a split second it closes, no errors.
I've tried clearing data on all Google apps. I would remove the account and re-add it, but it says I can't as apps are tied to the account.
Any ideas what has happened and how it can be fixed?
Give the Accounts help page a try.
http://www.google.com/support/accounts/bin/answer.py?answer=48598&hl=en-GB
Thanks, but I can't really select any of those. Logging in is fine.
(How do I correct my spelling error in the thread title! lol )
You might be better off using her PC in that case.
I selected option 2 from the original link (I think someone else is using my account) and it lead to this:-
If you still have access to the email address you use to sign in, visit our password assistance page to reset your password and to prevent anyone else from accessing your account again in the future.
Note that resetting your password requires your account recovery options. If your options aren't suitable to reset your password, click the link to the account recovery form (learn more) which will appear at the bottom of the recovery options page.
Click to expand...
Click to collapse
and then to this
Account recovery form
If you find yourself locked out of your account and none of your other recovery options work, your last option is to visit our password assistance page, and click the link underneath the recovery options to verify your identity. This will take you to our account recovery form.
Take time to fill out each section of the form to the best of your ability. It was designed to ensure that no one can gain access to your account except you.
For example, if you use Gmail, you can provide the verification code you received when you first created your account. The verification code is a unique set of letters and numbers that identifies you as the creator and owner of your Gmail address. Since Google doesn't collect a lot of information about you when you sign up for an account, we will also ask you questions like when you created your account, what Google services you use, and who you email frequently (if you use Gmail).
If you fill out the recovery form and aren't successful on the first try, you can try again. Make sure to wait until you receive our reply before you submit another report. Important: Try to provide as much information as possible on each attempt. Each submission is evaluated independently.
If you're unable to recover access to your account using the recovery form, you can create a new account. Gmail usernames cannot be recreated, so if you were using Gmail, please pick a new username.
Click to expand...
Click to collapse
What I'm saying is, none of them apply. She's reset/changed her password now and can use her account no problem. The issue is app/phone related.
I have started a new thread in the mobile section of the Google help forum though, thanks.
Right I'm with you. Confusion rules!
Hi everybody,
I have a little problem with my Google Account. About 1 year ago, my account (alessio.buccoliero) has been disabled. I've created a new one (alessio.buccoliero.new), and it has been disabled too. At that point, I've created a new one, changing the name, and it worked for a while, until yesterday (disabled). I need a Google Account because I have an Android Phone but I don't want to create one every 3 months. If I try to contact Google, they don't reply to me and don't explain why they disabled the account.
I don't use Google services in any wrong way, AFAIK, but I noticed that the ban occurs when I try to upload photos on Picasa or use Google Drive (recently) or Google+.
Does anybody know if Google uses a sort of "blacklist" of users that have been banned once or more time in order to disable their account recursively?
Does anybody experienced the same problem?
Any help is welcome.
Thanks in advance,
Alessio
Same thing happened to my friend today for no reason. Not sure how to fix it :-\
Mmmh, thank you. It's very strange...
Anyone else?
Alessio
What is the message that tells you it is disabled? And when do you get that message?
Sent from my GT-I9100 using XDA
What is your banned Message ?
There is a high relevance to the actual email or notification or email address you set as your original email address when creating gmail account
now your secondary email should have a mail from google telling you why you were banned
When I try to login with my credentials I'm redirected to a page that contains this message.
Account has been disabled
If you've been redirected to this page from the sign-in page, it means that access to your Google Account has been disabled.
In most cases, accounts are disabled if we believe you have violated either the Google Terms of Service , product-specific Terms of Service (available on the product page), or product-specific policies. Your account has not been deleted, your data is still intact, and it might be possible to regain access to your account.
Why Google disables accounts
Google wants to ensure that everyone has a chance to safely and securely connect and communicate. To help preserve this environment, Google reserves the right to:
Suspend a Google Account from using a particular product or the entire Google Accounts system if there is a violation of the Google Terms of Service , product-specific Terms of Service (available on the product page), or product-specific policies.
Terminate your account at any time, for any reason, with or without notice.
Next steps for disabled accounts
Please start by reviewing the relevant Terms of Service. Then, if you think your account should not have been disabled, please contact us.
Click to expand...
Click to collapse
I tried to send them emails and messages but they don't reply to me and I have no messages from google in my secondary mailbox (the one I've provided when set up the account).
Really, don't know what is happening...
Hey buddies, I'm looking for some help
Basically I changed the pass of my main Google account one week ago being sure that my browser saved it like I always do but it didn't happen.
I forgot it (prob I'm missing some words) and I can't retrieve it because Google is a ***** one, I tried many times to recover it fullfilling all the camps but I can't complete the recovery mail one since the mail that i I linked with the acc is expired somehow
So I'm looking for a way to recover the pass directly from the phone since I'm still logged in there, I tried with sniffing packets within my wifi but I got nothing and with looking for some database but nothing again
Any ideas or software that can help me out?
h320 said:
Hey buddies, I'm looking for some help
Basically I changed the pass of my main Google account one week ago being sure that my browser saved it like I always do but it didn't happen.
I forgot it (prob I'm missing some words) and I can't retrieve it because Google is a ***** one, I tried many times to recover it fullfilling all the camps but I can't complete the recovery mail one since the mail that i I linked with the acc is expired somehow
So I'm looking for a way to recover the pass directly from the phone since I'm still logged in there, I tried with sniffing packets within my wifi but I got nothing and with looking for some database but nothing again
Any ideas or software that can help me out?
Click to expand...
Click to collapse
There is no need to use software or any kind of "hack" to recover the password if your are signed into the device with that account, as you claim you are.
If you're signed into the phone with the same Google account, use the "forgot password" feature, it will send an email to your gmail account, then just open the gmail app on the device and then find the email they send to change the password. If you are signed into the device with that account then you have access to the gmail app and the email for that account so this method should be sufficient.
Sent from my LGL84VL using Tapatalk
Droidriven said:
There is no need to use software or any kind of "hack" to recover the password if your are signed into the device with that account, as you claim you are.
If you're signed into the phone with the same Google account, use the "forgot password" feature, it will send an email to your gmail account, then just open the gmail app on the device and then find the email they send to change the password. If you are signed into the device with that account then you have access to the gmail app and the email for that account so this method should be sufficient.
Sent from my LGL84VL using Tapatalk
Click to expand...
Click to collapse
Hello mate, thanks for you reply.
Yes, I'm logged into my main phone with the account that I'm trying to recover. If I do the "forgot password" feature from the browser or from the phone directly it will ask me the same things like it already did. I can complete all steps apart the mail one since the recovery mail is expired (my bad that I didn't change it).
For that I'm looking for some software/tricky way.
Regards.
hello there i flashed a new rom to my device then i realized that i don't remember my google account passwword and i dont think i have a recovery email connected to it or a phone number but i have the two step verify codes
anyone can help me recover my account please ? everything is connected to this account so i really need it if you can help plese help me
thedk47 said:
hello there i flashed a new rom to my device then i realized that i don't remember my google account passwword and i dont think i have a recovery email connected to it or a phone number but i have the two step verify codes
anyone can help me recover my account please ? everything is connected to this account so i really need it if you can help plese help me
Click to expand...
Click to collapse
simple just click forget password and then an opt will be sent to two step verify for account enter it and your account should be recovered.
Bhanu8082 said:
simple just click forget password and then an opt will be sent to two step verify for account enter it and your account should be recovered.
Click to expand...
Click to collapse
i wish if it was that simple when i click on forget password and they ask for the two step verification code i put the code then it ask me to give then an email so they could contact me then the send a code to this email then it say sorry we couldn't verify this account belongs to you
thedk47 said:
i wish if it was that simple when i click on forget password and they ask for the two step verification code i put the code then it ask me to give then an email so they could contact me then the send a code to this email then it say sorry we couldn't verify this account belongs to you
Click to expand...
Click to collapse
Look inside here:
How to recover your Google Account or Gmail - Google Account Help
If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.
support.google.com
You should have a phone number and another email account associated with your Google account. You risk completely and permanently losing access otherwise.
These accounts seldom get hacked if you have a very strong password that you change periodically, but it's not 100% hack proof.
Experience has taught me never to use verification Qs, the devil is in the details.
One missed letter in any of the brain picking Q responses can bone you hard.
Lol, do you really want Google to know your mother's maiden name? NO.
I lost a Gmail account over a decade ago due to hackers along with thousands of other Gmail users. It can happen... cover your assets
blackhawk said:
You should have a phone number and another email account associated with your Google account. You risk completely and permanently losing access otherwise.
These accounts seldom get hacked if you have a very strong password that you change periodically, but it's not 100% hack proof.
Experience has taught me never to use verification Qs, the devil is in the details.
One missed letter in any of the brain picking Q responses can bone you hard.
Lol, do you really want Google to know your mother's maiden name? NO.
I lost a Gmail account over a decade ago due to hackers along with thousands of other Gmail users. It can happen... cover your assets
Click to expand...
Click to collapse
dude my paypal is connected to my gmail and i forgot my paypal password too so im basically losing my money
jwoegerbauer said:
Look inside here:
How to recover your Google Account or Gmail - Google Account Help
If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.
support.google.com
Click to expand...
Click to collapse
you really think i would come to xda before i check this third from google ?
thedk47 said:
dude my paypal is connected to my gmail and i forgot my paypal password too so im basically losing my money
Click to expand...
Click to collapse
That can probably be recovered. Not sure as I haven't used pp in a decade.
blackhawk said:
That can probably be recovered. Not sure as I haven't used pp in a decade.
Click to expand...
Click to collapse
im 21 and my memory is already **** i feel old
thedk47 said:
im 21 and my memory is already **** i feel old
Click to expand...
Click to collapse
Lol, I have dyslexia and my passwords are so cryptic that cut and paste are my usual input method.
They look like MS activation codes
So they can be sort of easily enter manually if needed.
thedk47 said:
you really think i would come to xda before i check this third from google ?
Click to expand...
Click to collapse
YES.
If Google's advices can't help so how XDA members could help? Do you really think that they know it better than Google?
jwoegerbauer said:
YES.
If Google's advices can't help so how XDA members could help? Do you really think that they know it better than Google?
Click to expand...
Click to collapse
yes i do think that
blackhawk said:
Lol, I have dyslexia and my passwords are so cryptic that cut and paste are my usual input method.
They look like MS activation codes
So they can be sort of easily enter manually if needed.
Click to expand...
Click to collapse
i always tried to make a strong password also never save it in any app and look where that took me lol
You can recover google account. You can use your recovery option. You can choose forgot password option.
Enter your email address. Select forgot password option. You can answer Security question. If you answer correct you can reset password.
UNLOCK GOOGLE ACCOUNT FRP LOCK
How to unlock Google account lock. Step by step procedure to recover Gmail account and remove FRP lock from mobile. Methods to recover Google account.
mobile-cellphones.blogspot.com
thedk47 said:
hello there i flashed a new rom to my device then i realized that i don't remember my google account passwword and i dont think i have a recovery email connected to it or a phone number but i have the two step verify codes
anyone can help me recover my account please ? everything is connected to this account so i really need it if you can help plese help me
Click to expand...
Click to collapse
Hey were you able to recover you google account ? Even i was looking for similiar info, none of the google recovery pages could solve my issue
My issue: I am trying to log in to one of my old gmail account, after giving password its taking me to OTP page with mobile number masked, but unfortunately i am not in same country so i dont have access to that mobile number now. That account have a back up email as well but it never gave me option to enter email to get the OTP. When i clicked on " i dont have the phone number" and "try other way" i am getting we couldnt confirm that this account belongs to you.""
Note: The back up email id mentioned for the account i was looking to log in is getting an email saying "critical activity information for your email XXXXXX, and we blocked the sign in attempt"
Not sure how to recover, can you please guide me if you got solotion for this? Thanks in advance.
thedk47 said:
hello there i flashed a new rom to my device then i realized that i don't remember my google account passwword and i dont think i have a recovery email connected to it or a phone number but i have the two step verify codes
anyone can help me recover my account please ? everything is connected to this account so i really need it if you can help plese help me
Click to expand...
Click to collapse
Hey were you able to recover you google account ? Even i was looking for similiar info, none of the google recovery pages could solve my issue
My issue: I am trying to log in to one of my old gmail account, after giving password its taking me to OTP page with mobile number masked, but unfortunately i am not in same country so i dont have access to that mobile number now. That account have a back up email as well but it never gave me option to enter email to get the OTP. When i clicked on " i dont have the phone number" and "try other way" i am getting we couldnt confirm that this account belongs to you.""
Note: The back up email id mentioned for the account i was looking to log in is getting an email saying "critical activity information for your email XXXXXX, and we blocked the sign in attempt"
Not sure how to recover, can you please guide me if you got solution for this? Thanks in advance.
i lost my gmail account recovery link email
Due to carelessness, when I changed my password I forgot and couldn't access my email
All the ways that I tried got the message to send the code to lost email (Email account recovery link) And the email is inaccessible.
I have a phone number for 2-step verification, old password before changing.
And the contact email address has recovered the account several times, I still use my home ip address to recover.
- But I reinstalled windows and phone due to fear of unauthorized access to my account
In that email there was nothing precious but commemorative photos of family and friends on google photo i would be very grateful if someone help me get my account back.
This is Google's mistake to not be able to recover the account just because the account recovery link email is lost.
This is a mistake by Google because when creating an account and when using it, they do not ask users to download the backup code,As well as a warning if the account recovery email is lost it will not be possible to recover the account.In fact, the account recovery email is a secondary email, so it is rarely accessed and used by users As well as the password login system, users rarely use their password after changing.
I got my account back by Reply find email by name and by phone number.I received a request to leave a contact email and after 48 hours of verification I changed my password
GMail accounts are managed by Google themselves. Hence contact them for getting helped.
jwoegerbauer said:
GMail accounts are managed by Google themselves. Hence contact them for getting helped.
Click to expand...
Click to collapse
Thanks for answering.
I have tried many ways to contact Google.I'm desperate because my country doesn't have a representative office of google.
I have tried contacting by phone but not helped by security issue will not be supported by phone.
-Do you know any google email address to contact account support ?
I posted on google community support page but got useless replies.
The xda forum is my last hope to get back these memories of my family.
Thank you very much.
Does anyone help me
I can't contact Google Can someone help me how to contact Google account support via email ?
Look inside here:
How to recover your Google Account or Gmail - Google Account Help
If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.
support.google.com
Go and write to them. Send them tons of emails. Don't expect them to answer of course. Write on their forums. You may draw some attention.
dedq said:
Go and write to them. Send them tons of emails. Don't expect them to answer of course. Write on their forums. You may draw some attention.
Click to expand...
Click to collapse
My problem is not knowing how to email them.Writing on their forums only got useless replies.On their forum they just guide me the way I did.And failed
jwoegerbauer said:
Look inside here:
How to recover your Google Account or Gmail - Google Account Help
If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.
support.google.com
Click to expand...
Click to collapse
I've done it this way many times but still got the code sent to the lost account recovery link email.
If I could just follow this guide and get my account back, I wouldn't need to create this thread.
I have tried many times following those tips and instructions to no avail. But the result is still sending the code to the long-lost email because it is not used often.
- I posted on their forum and they guide me like you.
-my problem is that i can't recover my account due to loss of link email, i shouldn't have added it to my account because i rarely access it.
Hi, look under Google drive webpage where you can purchase Google One storage plans. There should be a chat box.(like live text message) You can ask them to connect you with the department you need. Good luck.
kecodoc said:
I've done it this way many times but still got the code sent to the lost account recovery link email.
If I could just follow this guide and get my account back, I wouldn't need to create this thread.
I have tried many times following those tips and instructions to no avail. But the result is still sending the code to the long-lost email because it is not used often.
- I posted on their forum and they guide me like you.
-my problem is that i can't recover my account due to loss of link email, i shouldn't have added it to my account because i rarely access it.
Click to expand...
Click to collapse
kecodoc said:
I've done it this way many times but still got the code sent to the lost account recovery link email.
If I could just follow this guide and get my account back, I wouldn't need to create this thread.
I have tried many times following those tips and instructions to no avail. But the result is still sending the code to the long-lost email because it is not used often.
- I posted on their forum and they guide me like you.
-my problem is that i can't recover my account due to loss of link email, i shouldn't have added it to my account because i rarely access it.
Click to expand...
Click to collapse
I had the same problem like you once. I've never managed to recover that account. Never. They still have it and they can keep it if they want but they don't want to give it back to you. Why don't you try with some recovery questions? I guess you did but maybe you can try writing to them so they can give you some questions to verify that the account is yours.
dedq said:
I had the same problem like you once. I've never managed to recover that account. Never. They still have it and they can keep it if they want but they don't want to give it back to you. Why don't you try with some recovery questions? I guess you did but maybe you can try writing to them so they can give you some questions to verify that the account is yours.
Click to expand...
Click to collapse
I have tried accessing the links but no questions other than asking for backup code, recovery email,after I received the message to send the verification code to the phone number, it was requested to send the code to the email What a ludicrous Google.
Do you mean handwritten and mailed to google?
I tried searching for a way to contact them by email but there is nothing.
Thank you for your reply
Samuel Holland said:
Hi, look under Google drive webpage where you can purchase Google One storage plans. There should be a chat box.(like live text message) You can ask them to connect you with the department you need. Good luck.
Click to expand...
Click to collapse
Thank you for your reply,I will try it on my laptop.On the phone I don't see the options as you said Once again thank you and hope this way works.
On the phone only storage and payment options are available.
This is a mistake by Google because when creating an account and when using it, they do not ask users to download the backup code,As well as a warning if the account recovery email is lost it will not be possible to recover the account.In fact, the account recovery email is a secondary email, so it is rarely accessed and used by users As well as the password login system, users rarely use their password after changing.
I lost all my data including contacts, photos, videos, notes.. because of using google online storage
kecodoc said:
I have tried accessing the links but no questions other than asking for backup code, recovery email,after I received the message to send the verification code to the phone number, it was requested to send the code to the email What a ludicrous Google.
Do you mean handwritten and mailed to google?
I tried searching for a way to contact them by email but there is nothing.
Thank you for your reply
Click to expand...
Click to collapse
I thought of maybe sending an email to them but I think you have said you have tried. There is no solution that I know of. I'm so sorry for your loss but I had the same loss in the past.
dedq said:
I thought of maybe sending an email to them but I think you have said you have tried. There is no solution that I know of. I'm so sorry for your loss but I had the same loss in the past.
Click to expand...
Click to collapse
I got my account back by Reply find email by name and by phone number.I received a request to leave a contact email and after 48 hours of verification I changed my password