Phones dead - Note Edge Q&A, Help & Troubleshooting

Hi
I was charging my phone and it went dead black screen no boot at all
Any trick to wake it up, i have changed the battery with no luck
what could be the problem,

Did u pull the battery and boot that way, this happens to mine all the time, no clue why, its really pissing me off, i am rooted, not sure if u are,but this is gettin out of control, goes black and have to pull the battery to restart, the power button does nothing. Let me know if thats your issue aswell

Do you mean take the batterie out and put it in again and then start . This procedure have i tried many times with no luck
Yes I'm rooted I remember that it was on 50% when it goes black and I successfully got it booted again I did not know how I think it was luck, then I flashed the current stock rom but it went down again and now I can't get it to boot again, it's totally dead

when it happens to me, i could be in the middle of doing something or even if the phone is just in standby, but the strange thing is that its still technically connected to my samsung gear fit, its not til i take the battery out that it disconnects from it and then after puttin battery back in the phone reboots. its just strange, im hoping maybe its battery related so i have a few new batteries coming this week to check if thats the problem. the battery is still stock and doesnt look like its bloated but that was a issue with other batteries ive had in other phones causing it to turn off. THis site didnt have much info on the issue but google searchin for black screen on android had alot of other options

Related

[Q] Possible battery drain when off

I really don't know if this is possible or not.... but I might need to get some new corduroys after a case of the brown adrenalin with my new sensation.
Got it Friday as could see progress on the rooting and sure enough Revolution came up with the goods same day. Rooted it Saturday.
Fully charged it, switched it off and went back to the HD2 - flip case and car kit arriving today. Really don't wanna damage my new boy toy by pocketing it with car keys etc.
Stone me though I thought I bricked it. Wouldn't switch on this morning - just a dark flicker of the screen. Sweat pouring off my forehead. Never bricked a device and flashed my HD2 & TP2 a million times and my £450 unlocked handset is 3 days old and dead..
Long and the short of it is plugged in the charger again and a few minutes later it powers up - 3% battery.
Is it possible it could drain switched off? Or should I blame the kids for messing with it and deduct my dry cleaning bill from their pocket-money?
After I rooted, I had to do a battery pull until I was able to turn my phone on again, although this doesn't really replicate what problem you had...
The battery does not drain if the phone is turned off.
Question is, was it definitely turned off?
Even if it wasn't, there's no way a full charge is going to drain overnight... Unless you had a Satnav running...
Sent from my HTC Sensation Z710e using XDA Premium App
You're right - it SHOULDN'T... I'd rebooted no problems several times after the rooting. Some OTA update came over and didn't install successfully though.
It'd be very odd (and a warranty issue, get ready to go into rooting reverse) but for now I'm inclined to just blame the kids. Unless anyone else has has similar experiences.
I guess time with it will tell.
EDIT: Apparently it's a known issue and has been fixed with the new CWM update! See: http://forum.xda-developers.com/showthread.php?t=1192300
Ah ha, looks like it's not just me!
This just happened to me today and I had to change my pants because I thought I bricked it. I rooted it and installed InsertCoin no problems!
Today, as it jumped off my WiFi and onto the mobile network it got stuck on "Disconnecting from Morsolo's WiFi" and just sorta froze there (the phone still worked, but it wouldn't fully disconnect from WiFi, so I got no mobile data).
I turned the phone off via normal methods (40% Battery)... Then it wouldn't turn back on. The phone was a little bit hot at this point, but it does heat up so I thought nothing of it.
For a good 30 minutes, nothing happened. All that I could see happening when I attempted to turn the phone on was, the screen backlight would turn on, fade off, turn on, fade off. No boot, no recovery, nothing.
I tried charging it and it would show the indicator for 2 seconds and stop charging (but this is a known issue, apparently it continues to charge regardless).
After numerous times pulling the battery, trying to start, charging, battery, start... I finally managed to get it to boot and it said the battery was at 3%... After the phone was STONE COLD DEAD for a good 30 minutes to 1 hour.
...I just got home (with a dead battery, of course) and now that I've plugged it in again, it wont boot, again.
I think we've discovered an issue.
EDIT: Good man. Thanks for the update. Better get onto that right away.
Yup.. that's the same experience... except I'm still on stock rom with tweaks.
What do you reckon - flash back to stock and see if it still happens? Really don't want it turning into permanent paperweight with an iffy bootloader for someone at warranty to find with their JTAG.
Morsolo said:
Ah ha, looks like it's not just me!
This just happened to me today and I had to change my pants because I thought I bricked it. I rooted it and installed InsertCoin no problems!
Today, as it jumped off my WiFi and onto the mobile network it got stuck on "Disconnecting from Morsolo's WiFi" and just sorta froze there (the phone still worked, but it wouldn't fully disconnect from WiFi, so I got no mobile data).
I turned the phone off via normal methods (40% Battery)... Then it wouldn't turn back on. The phone was a little bit hot at this point, but it does heat up so I thought nothing of it.
For a good 30 minutes, nothing happened. All that I could see happening when I attempted to turn the phone on was, the screen backlight would turn on, fade off, turn on, fade off. No boot, no recovery, nothing.
I tried charging it and it would show the indicator for 2 seconds and stop charging (but this is a known issue, apparently it continues to charge regardless).
After numerous times pulling the battery, trying to start, charging, battery, start... I finally managed to get it to boot and it said the battery was at 3%... After the phone was STONE COLD DEAD for a good 30 minutes to 1 hour.
...I just got home (with a dead battery, of course) and now that I've plugged it in again, it wont boot, again.
I think we've discovered an issue.
Click to expand...
Click to collapse

[Q] Damaged Captivate - Any help would be appreciated.

I've searched the forums and have not seen anything quite like my problem, so if I missed an important thread, I'm sorry.
Over the weekend, I plugged my Captivate (using a stock battery) into the official Samsung charger and overnight my roommate semi-dislodged the charger. When I woke up and grabbed my phone it only registered a few hours of charging yet still had almost full battery. Upon rebooting the phone, I was sent into a bootloop. Not at the ROM, not at the Kernel, not even at the bootloader. It goes so far as to show the white loading ring at the center of the screen which never moves. At one point, a thin pink line appears halfway through the screen as it shuts down and reboots, never making it any farther. If I plug the phone in, it will boot normally though it does not accurately report battery levels or charging.
Other oddities: after 5 minutes of a phone call, the phone hard crashes. Not FC's, but just goes black. Upon a reboot, I get stuck into the same boot loop. If I plug the phone into the wall charger without a battery, it will go into the turned-off charging animation and show a 100% charged battery. Furthermore, my other roommate has a brand new i9000 so I tried that battery (again, stock Samsung) and it continues in the same bootloop. I have tried flashing other ROMS and going back to stock, but that does not seem to help.
Other info: I was running OneCosmic's ICS 3.1 with no overclock and light undervolting at the time. It was perfectly stable for the few days until the charger dislodged. I am also out of warranty and am not eligible for a hardware upgrade so repairing my Captivate would be ideal. I also have a usb jig if that is of any use to this scenario.
Has anyone experienced anything remotely like this? If not, what debugging steps should I attempt?
What I would suggest is using one of the ODIN one clicks and flash back to stock
Sent from my SGH-I897 using xda premium
I've flashed back to Rogers 2.2 stock. Doesn't help. It actually made it harder for me to get the phone started though I have yet to make a phone call from it.
Have you had the phone for less than a year? if so call at&t(or rogers) and they'll replace it for you.
then try factory reset
then try using odin or rom manager to flash back to stock
When all else fails, flash to cm7. that will completely wipe everything and start from scratch.
if that STILL dost work.... than you can be sure that its a hardware problem :/ theres nothing you can do except replace and sell for for parts.. sorry
You may want to try clearing the battery stats. Something in there may be telling the phone that the battery is completely dead and it shuts the phone down in the middle of the boot. Just a guess, though.
It sounds to me like the phone might have gotten confused aobut how much battery life it actually has. You might also try getting it loaded up and then letting it drain the battery completely down. Reset the stats and then fully recharge the phone.
Skoffer said:
You may want to try clearing the battery stats. Something in there may be telling the phone that the battery is completely dead and it shuts the phone down in the middle of the boot. Just a guess, though.
It sounds to me like the phone might have gotten confused aobut how much battery life it actually has. You might also try getting it loaded up and then letting it drain the battery completely down. Reset the stats and then fully recharge the phone.
Click to expand...
Click to collapse
I have exactly the same problem, I did the reset of the battery stats and still not working.
Did you solve the problem?
thanks
Martin
Thanks to everyone for their suggestions, however, no amount of battery calibration could get it to work. Furthermore, a bad flash has made the situation even worse. Now Im bootlooping even when plugged in and when unplugged my jig is of no help. I have declared my Captivate dead.
Best of luck toominds, if you get it to work, let me know. I'd love to have a spare phone sitting around.

(solved-post #7) Bricked phone+black screen

I have been running the new cm9 ics ROM for about 2 days now, and had just got all my data and apps sorted and fully working. I sat down, watched some TV, and after 30 mins i checked my phone. Black screen ( i assume its locked) i tap the power button, nothing, again nothing. I now think i must have turned my phone off. I now hold the power button, nothing, again, nothing. I grab my charger, put my phone on charge and notice no orange or green light. I have repeatedly tried to revive my phone but nothing works. I don't know if its the software, battery, charger, Im so confused. Please if anyone has had the same problem, or has any suggestions, i would appreciate it very much. Thanks.
some extra details: i charged my phone over night the day before, so it shouldn't have died ( i know you shouldnt charge overnight, but i do :/)
i wasn't trying to flash anything or messing around with files, it was in my pocket.
i didn't drop it
Gaff3rs said:
I have been running the new cm9 ics ROM for about 2 days now, and had just got all my data and apps sorted and fully working. I sat down, watched some TV, and after 30 mins i checked my phone. Black screen ( i assume its locked) i tap the power button, nothing, again nothing. I now think i must have turned my phone off. I now hold the power button, nothing, again, nothing. I grab my charger, put my phone on charge and notice no orange or green light. I have repeatedly tried to revive my phone but nothing works. I don't know if its the software, battery, charger, Im so confused. Please if anyone has had the same problem, or has any suggestions, i would appreciate it very much. Thanks.
some extra details: i charged my phone over night the day before, so it shouldn't have died ( i know you shouldnt charge overnight, but i do :/)
i wasn't trying to flash anything or messing around with files, it was in my pocket.
i didn't drop it
Click to expand...
Click to collapse
Don't panic. Stay calm. The most of our ics roms suffer from reboots or freezes at this stage of development. Your phone simply froze, this can happen with screen on or turned off. If the three button combo (power and volume + -) does not work, You need to wait until the battery drains out.
if you pull the battery there is a chance to freeze your emmc chip and really brick your phone. If you connect the phone to PC before pulling the Batt there's a little lower risk. But I still don't recommend to do so. After your phone is running again, you should overvolt by 25 to hopefully prevent your phone from freezing again.
Ps.
Really, please stay calm, this happened to me about 20 times on ics roms and I'm not the only one.
Sent by my fingers to your head.
thanks, i will just wait then, is it normal that adb won't recognise the device? and also two things, how long roughly will it take to drain completely? and when it is completely drained, what do i do? charge as normal?
thanks a lot
Gaff3rs said:
thanks, i will just wait then, is it normal that adb won't recognise the device? and also two things, how long roughly will it take to drain completely? and when it is completely drained, what do i do? charge as normal?
thanks a lot
Click to expand...
Click to collapse
1. Yes, if it's frozen adb does not recognize the device
2. Depends on how much loaded your battery was. Could be between 1-12 hours
For me very often it didn't need that long, phone restarted by itself after some time.. (30 mins?) But sometimes I also had to wait long..
3.yes, charge normal
Edit: since your screen is off it could take even more than 12 hours
post your results
Sent by my fingers to your head.
Nothing yet i think i will have to wait to tomorrow
EDIT: 11:00 am GMT still nothing, it's been almost 24 hours; should I just keep waiting?
And is there any way to tell wether it's frozen, or the Emmc chip is broken? Thanks
Hey, I've been looking around the forums, and it seems to me that my phone's emmc chip is fine. I admit I did, in a panic, pull out the battery and re-insert it, but on other forums people with a 'fried' emmc chip can at least boot their phone, mine is just completely un-responsive, with a black screen and nothing, when you put it on charge. Am I right or could you shed some light on the problem?
Thanks
Gaff3rs said:
Hey, I've been looking around the forums, and it seems to me that my phone's emmc chip is fine. I admit I did, in a panic, pull out the battery and re-insert it, but on other forums people with a 'fried' emmc chip can at least boot their phone, mine is just completely un-responsive, with a black screen and nothing, when you put it on charge. Am I right or could you shed some light on the problem?
Thanks
Click to expand...
Click to collapse
Seems to me exactly like the freeze I and a bunch of others are suffering from. If you think you can take the risk, you could try pulling the battery.
1. Connect to PC first.
2. Pull battery.
3. Pull USB cable
4. Insert battery after few minutes
5. Try to reboot recovery with adb
As I said there is a chance of freezing your emmc. You might succeed, but you might totally brick your phone too. I'm not responsible, I told you the risk..
Sent by my fingers to your head.
I had a spare battery lying around, did what you said above, instead putting the other battery in and not going on adb, but nothing happened. I think I am going to have to try what you said above ^^^
Oh and once I have put the battery back in do I turn the phone on? It might sound stupid but I don't want to get it wrong :/
Alright a few details:
My phone connected to the computer with a battery in (I don't have a clue how full it is) is not recognised as a 'device with removable storage'
It won't charge (or the orange light won't come on)
Yes, to see if it's booting, I would suggest to turn it on
As I said, try to reboot via adb.
And I would recommend to reboot into recovery and flash another ROM or backup, you don't want to freeze your phone again today, do you?
Sent by my fingers to your head.
I've taken my bay out and am just waiting a few minutes :/
Alright it seemsbe booting, could be a boot loop though
Edit : it's working I'm on the home screen of cm9
You don't know how much I love you right now thanks so much for all the help (I didn't even need adb, it just booted normally 0.o)
Keep your fingers crossed
Edit: glad you already solved it.
You're welcome mate
Sent by my fingers to your head.
As I said, overvolt by 25 to hopefully prevent the phone from freezing again.
Or simply do flash a stable ROM. I would prefer this as I don't like to freeze my phone and brutally pull the batt
Sent by my fingers to your head.
I'm trawling through pages and pages of ROMs I think I will stick to stable ones now
If you want sense, try endymion, by far the best.
No sense - reaper, fastest ever.
Just my personal opinion.
Sent by my fingers to your head.
I may have not the thread in its entirety..
But did you try VolumeUp + VolumeDown + Power button combination.
Which can often reboot a hung/stuck phone?

[Q] sensation vibrates and black screen bootloop

Hey I have a sensation 4g. All has been well until today. I was at work and got an email. Went to check it but the screen wouldnt turn on. This has happend several times since using Viper rom, which is why I switched to energy. I pulled the battery and went to turn it back on.
Since than all I get out of it is a brief lighting of the screen followed by a boot vibration. After that the screen stays off and it "boot vibrates" at regular intervals never displaying anything. Attempts to get into the boot loader for recovery are met with the same.
If I plug a charger into it the charge indicater lights for about 15 seconds than turns off. Occasionally I can see a red light in the upper left hand corner.
I have used a htc g2 battery held against the pins as a known good battery so I have eliminated my battery as bad.
It is rooted, was running ICS Energy rom.
adb does not detect the device nor does linux or windows, but thats not too unusual since it technically doesnt turn on.
I am assuming that the thing is totally dead for whatever reason, but on the off chance someone has any ideas Im all ears, I love this phone.
azethoth said:
Hey I have a sensation 4g. All has been well until today. I was at work and got an email. Went to check it but the screen wouldnt turn on. This has happend several times since using Viper rom, which is why I switched to energy. I pulled the battery and went to turn it back on.
Since than all I get out of it is a brief lighting of the screen followed by a boot vibration. After that the screen stays off and it "boot vibrates" at regular intervals never displaying anything. Attempts to get into the boot loader for recovery are met with the same.
If I plug a charger into it the charge indicater lights for about 15 seconds than turns off. Occasionally I can see a red light in the upper left hand corner.
I have used a htc g2 battery held against the pins as a known good battery so I have eliminated my battery as bad.
It is rooted, was running ICS Energy rom.
adb does not detect the device nor does linux or windows, but thats not too unusual since it technically doesnt turn on.
I am assuming that the thing is totally dead for whatever reason, but on the off chance someone has any ideas Im all ears, I love this phone.
Click to expand...
Click to collapse
Maybe it was a hardware failure. how many times does it vibrate? there is something called qualcomm diagnostic mode that htc phones sometimes get happens when the hboot gets corrputed/damaged. depending how many vibrations you get some people have had luck attempting to blind boot a pc58img.zip to the bootloader to flash a ruu. but since your phone isnt being recognised by the pc as anything i wouldnt hold out to much hope how many vibes do you get?
You might be in diag mode, as heavy_metal_man said.
Does QHSUSB_DLOAD come up in Device Manager?
neither windows nor linux recognize the device at all.
as far as the vibration. I call it a boot vibration, as it is the same intensity and duration of the normal boot vibrate you get on power up.
Its a single vibration of about one second. After that every about 30 seconds it vibrates again.
I did try to shove a P58IMG.zip onto the sd card but I figured that was a long shot anyway and of course nothing happened.
Just out of curiosity have you tired another battery? I know you did check it but one time I was charging my device with a perfectly good battery, it wasn't low, and my device made a weird noise like a high pitch noise then went black. I had no charging light, no life what so ever. I thought I was completely screwed thinking something fried my device. Out of desperation I put another fully charged battery in. Then my device sprang back to life and I haven't had any trouble since. I never figured out what happened. But I was so Glad it worked. So just for curiosity do try another battery. It can't hurt to try it. In my weird case it worked. Like I said earlier the weird part was my battery was good! Not dead! So it won't hurt to just try. You have nothing to lose. I do hope it helps. Good luck and best wishes!
Sent from my HTC Sensation using xda premium
sadly I have no other battery, I have a g2 battery that I can hold in as a substitute but still the same result. I will try to throw that img back on the sd card and see if I can blind install it.
Appreciate the help guys.

[Q] Sensation not working

Hello,
I am an owner of HTC Sensation, rooted with Android Revolution 7.3.
My phone has ~1,5 years, since its first days i was using Android Revolution ROM, never had any problem.
Today, my phone first lost signal. Itcould not connect to any mobile network so I tried to restart it, when i got back to it after 5 minutes, the phone was stuck on beats audio logo and when i touched it, it felt very hot, it was never that hot even I used it for hours playing some games or browsing internet. (I think it was processor, down side of the phone, below battery, but because of that battery got a bit hotter too) I had to pull off the battery, I've waited till it got cold and tried to run again but rom was not working so i reflashed it from my sd card, after the next restart (phone did not get hot) when phone was checking installed apps, it simply turned itself off. Before battery showed around 80% charged, after reinstall 30% and it happened in max 10 minutes ,but after that shut down I could not turn it on. LED was not working, I tried pulling off battery, charging it, charging without abttery then connecting it, trying to reboot with abs but PC could not see the device.
The only thing I noticed, when i was trying tocharge it for the first time, processor was getting hotter but LED was not working, but then, it simply went cold.
I have no idea what I could do more here, it looks like hardware problem but te only thing i could not check was putting a new battery and try it then. Is there anything I can do more about it?
For any help, thank you.
PS: When the phone 'died' it was using faux123's 1,5 GHz kernel which came with the ROM. AsI said, before this event, everything was working perfectly, no sign of this incoming event. No restarts, freezes or crashes.
*If it matters, i was charging phone every 4-5 days, never let it go below 10%, bettery is from HTC EVO 1730mAh (original).
can you boot to the bootloader?
if yes do it and select from there reboot
see how it goes
rzr86 said:
can you boot to the bootloader?
if yes do it and select from there reboot
see how it goes
Click to expand...
Click to collapse
I can do nothing. No reaction.
MarcBliz said:
I can do nothing. No reaction.
Click to expand...
Click to collapse
try this
remove battery,sim and sdcard and charge as it is for 4-5 hours
put them back and switht it on
see how it goes
also give it a try with a different battery
if everything fails then try this
http://forum.xda-developers.com/showthread.php?t=1522351
i am not sure if you will have much hope but try it anyways
rzr86 said:
try this
remove battery,sim and sdcard and charge as it is for 4-5 hours
put them back and switht it on
see how it goes
also give it a try with a different battery
if everything fails then try this
http://forum.xda-developers.com/showthread.php?t=1522351
i am not sure if you will have much hope but try it anyways
Click to expand...
Click to collapse
Re-tried these methods, hoped I had done soemthing wrong before. I saw the artice before, was hoping there are different ways to revive the phone. Tried this, says device not found. Looks like the only method would be this JTAG box but it's a bit expensive or try to send it to repair.
Anyway thank you for your time, I appreciate it.
-And if I might ask, any idea why the phone heated up itself on nearly last startup as I mentioned in my thread? It would be allright if the phone just died before this event, now it just makes me think there might be bigger hardware problem which just caused the death and it's not worth repair.

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