Samsung Cloud problem - Samsung Galaxy S7 Questions and Answers

I have a Galaxy S7 Exynos with SuperMan Rom 1.19 installed. Everything is working fine but for the past few weeks I can't seem to backup or restore my phone to Samsung Cloud.
I reached out to Samsung support and they first asked me to clear cache on the app and try again but after that failed they emailed me the following:
From what you wrote, I understand that you are trying to properly backup/restore the content from Samsung Cloud.
Please know that it appears that the matter in question has been caused by some internal server issues, which have been solved with an update for Samsung Cloud.
Thus, you should receive an "Urgent Update" notification for Samsung Cloud everyday until you update the service, which will ensure the proper functionality of the service once the procedure is complete.
Please know that this notification is received only once a day, and you have to update the service through the notification itself. Also, this notification will not be received in case they are turned off for Samsung Cloud from the Settings of
your device > Notifications > Samsung Cloud, so make sure it is turned on.
Once updated, both the backup and restore functions will be solved.
Click to expand...
Click to collapse
Problem is that I haven't received any notifications and there is no Samsung Cloud app, since it is built in to the system. Any ideas?

No one else has this problem?

Same problem. Samsung cloud is under system apps. It has notifications turned in but still no update

So I saw that my version was 2.1.8 and I found online in an apk store that the latest version was 2.2.12. I took the plunge and installed it.
It works. Here's hoping that next version of Superman Rom will have the latest update so that it will work out of the box.

Why would the cloud that I don't even use, download 644 pictures of people I don't know onto my phone and then even put them and my own pictures into albums and label them? Can someone help with this?

Related

[Q] Download Manager running and stalling... Gmail related?

Hi all,
Have a strange "issue" with my Z3 Dual.
I noticed yesterday that the Downloader seemed to be running, even though I hadn't asked the phone to download anything. Sliding the notification open seems to suggest that the download isn't actually running, but simply keeps notifying.
Data is not being sent or received, and the items always seemed to be images. I had thought it was my work exchange email (through Mailwise) or maybe even IM chats downloading images. Uninstalled them and reinstalled and that did nothing.
Finally this morning, I received and email (through my Gmail) from my property manager, and it had a pdf, the same pdf was trying to be downloaded by the manager! So it appears, that on my phone at least, Gmail is asking my downloader to download, without the actual download initiating, but simply keeps a persistent notification there! I also have a nexus 9 with the newest Gmail and its not happening there.
Has anyone else had this issue? I'm about to roll back latest update of Gmail to see if it fixes.....
screenshot attached
Rolling back Gmail to original version has not helped.
It has happened to me, and it seems to be when using autodownload on any of the email apps if it begins to download and you suddenly lose the data is connection it gets stuck.
Just go to settings and apps and go to the Download app and clear the cache and data and that will take care of the persistent notification, then try to adjust your autodownload settings.
erasat said:
It has happened to me, and it seems to be when using autodownload on any of the email apps if it begins to download and you suddenly lose the data is connection it gets stuck.
Just go to settings and apps and go to the Download app and clear the cache and data and that will take care of the persistent notification, then try to adjust your autodownload settings.
Click to expand...
Click to collapse
Agree with everything you've said, but in gmail, i've auto download of attachments on wifi to OFF, and Images to "ASk before showing". Not sure there are any other settings I can access?
I have, for the time being, turned OFF notifications from the download app - this is obviously not idea if I really DID have an actual download of a large size or being stuck I have no way of monitoring it.
Open to any other suggestions / ideas
sephstyler said:
Hi all,
Have a strange "issue" with my Z3 Dual.
I noticed yesterday that the Downloader seemed to be running, even though I hadn't asked the phone to download anything. Sliding the notification open seems to suggest that the download isn't actually running, but simply keeps notifying.
Data is not being sent or received, and the items always seemed to be images. I had thought it was my work exchange email (through Mailwise) or maybe even IM chats downloading images. Uninstalled them and reinstalled and that did nothing.
Finally this morning, I received and email (through my Gmail) from my property manager, and it had a pdf, the same pdf was trying to be downloaded by the manager! So it appears, that on my phone at least, Gmail is asking my downloader to download, without the actual download initiating, but simply keeps a persistent notification there! I also have a nexus 9 with the newest Gmail and its not happening there.
Has anyone else had this issue? I'm about to roll back latest update of Gmail to see if it fixes.....
screenshot attached
Click to expand...
Click to collapse
Same happened to me (also have Z3 dual) but updating Gmail app seemed to fix this issue.
I have the dual sim z3. I originally had my active tmobile SIM in SIM slot 2 when I put it in SIM Slot 1 the problem went away. Rebooted and no more download manager in the background.

[Completed] Z740g - Phone Self Reset And Keyboard Is Gone.

When I woke up today to get ready for work, my rooted Z740g was on the beginning tutorial for setting up the phone. While I was asleep the phone reset itself and erased everything I had on the phone storage. When I tried setting up the phone to see what was going on, the default keyboard app was not there! I had to use google voice to download a keyboard app from a website other than the google play store. No one had physical access to my phone and I had no other device sign ins on my google account history. I didn't grant any strange programs super user permission except for android lost. I didn't see any logs in androidlost and it uses my google account to sign in and I wasn't seeing any strange devices on that log. Do you think that this is some strange fluke or some type of malicious attack? My internal storage was almost full and occasionally my phone would reboot on its own and had various small bugs like battery monitoring being inaccurate on occasion. I'm worried about security breaches on my phone because I have seen how easy it is for someone to access the microphone, camera and any files on the device. I removed my sim and had to change all my online passwords.
Would flashing a rom completely remove any malware that might be on the device?
edit: I just noticed that there were two versions of chrome on my phone when I was trying to figure out what happened earlier today. I did notice that chrome looked different. I see a version 39 from before the wipe occurred and now I have version 28.0.1500.94 I looked up release dates and version 28 was released in 2013 and the phone wasn't even released until sometime in 2014. What gives?
foolioGrimz said:
When I woke up today to get ready for work, my rooted Z740g was on the beginning tutorial for setting up the phone. While I was asleep the phone reset itself and erased everything I had on the phone storage. When I tried setting up the phone to see what was going on, the default keyboard app was not there! I had to use google voice to download a keyboard app from a website other than the google play store. No one had physical access to my phone and I had no other device sign ins on my google account history. I didn't grant any strange programs super user permission except for android lost. I didn't see any logs in androidlost and it uses my google account to sign in and I wasn't seeing any strange devices on that log. Do you think that this is some strange fluke or some type of malicious attack? My internal storage was almost full and occasionally my phone would reboot on its own and had various small bugs like battery monitoring being inaccurate on occasion. I'm worried about security breaches on my phone because I have seen how easy it is for someone to access the microphone, camera and any files on the device. I removed my sim and had to change all my online passwords.
Would flashing a rom completely remove any malware that might be on the device?
edit: I just noticed that there were two versions of chrome on my phone when I was trying to figure out what happened earlier today. I did notice that chrome looked different. I see a version 39 from before the wipe occurred and now I have version 28.0.1500.94 I looked up release dates and version 28 was released in 2013 and the phone wasn't even released until sometime in 2014. What gives?
Click to expand...
Click to collapse
Hi, thank you for using XDA assist.
There is a general forum for android here*http://forum.xda-developers.com/android/help*where you can get better help and support if you try to ask over there.*
Good luck.

From Samsung urgent update to samsung backup and restore Manager

Hi has anyone else recieved this pop up?
Stock note 5 no root. It shows up in my pull down status bar. If I don't hit accept the update or decline it goes away.
See picture.
Yes and i have also declined, it seems very fishy. I dont want to infect my note, i love this thing. Would love to know what it is
Installed it. No issues so far.
I got the same thing and installed it today. I also looked in the application manager and you can uninstall the update if you wish
It's just a software update for Samsung backup and restore. My guess is maybe getting ready for 6 to finally come.
I called my service provider and they said they see it on their devices in their office. But they told me I can contact Samsung for more information. I then called Samsung, the support guy had no idea what it was and said that they only know about the Lollipop update. Never had much luck with Samsung support, always seems pretty useless.
I'm getting the same pop up daily on my Edge Plus. It's not a software update through Android. It says it's from Galaxy. ???
I've also received this update. Haven't installed it yet.
Anyone received android 6 update yet? Still waiting on Sprint.
I installed it yesterday. I have seen no ill effects.
I have received this same notification. I have yet to install. When I navigate to Settings to locate Software Update, it says my device is up to date, yet I keep receiving the notification. Seems super fishy to me.
I've been getting this notification almost daily for about 2 weeks and have declined everytime also because it seems very "fishy". I can' t find any app called "Backup and Restore" on my phone and settings show all is up to date. I called Sprint. They didn't know. Suggested I call Samsung or do a system reboot (they had no clue). I called local Speint store with techs there and he wasn't familiar with it either. He asked if I could bring it in to show him. Haven't yet. I have the notification "pending" in background now. Maybe I'll take it today. At least I have Lookout Security installed so maybe that will help in case its malicious? Very wierd. Someone please post if you have specifics! Thanks!

Samsung Galaxy S8 not backing up to google drive

I have a completely standard Galaxy S8, not rooted and running stock firmware. I went into google accounts, synced and backed everything up yesterday. I saw the "uploading to google" in the notification bar and let it complete.
This morning I got the screen replaced under warranty and when I went to restore my phone, it said no backup linked to this google account. When I go into drive, there is no backup there.
I'm guessing my backup is lost and I'll need to redo everything manually now. Now if memory serves, this is not the first time I've had my phone say the backup was finished and then for it to disappear. Does anyone know why this is happening? Is it Samsung playing dirty and trying to force you to use their cloud backup services?

General Unable To Connect Watch 4 [Samsung Android 13/OneUI 5.0]

Just thought id put this up in case anyone else is going round in circles after an update to A13/OneUI 5.0 on Samsung devices
Updated my S20+ 5G overnight and only one issue so far...unable to connect my Watch 4 to it
Sometimes get as far as pairing code shown before inevitable fc
Issues with Watch 4 connection noted on S22's, so may be related
You would think they would test this stuff, wouldnt you.....
Bloody Samsung, premium price for garbage software updates
Im going back to A12 or start looking round for a new phone....why cant Google make a decent Pixel without buggy hardware...life was so easy when they did
Update:
Reading the S22 threads theres a whole host of issues with A13 and OneUI 5.0
Really, how does Samsung do this on a flagship??? Its like a clown show
73sydney said:
Just thought id put this up in case anyone else is going round in circles after an update to A13/OneUI 5.0 on Samsung devices
Updated my S20+ 5G overnight and only one issue so far...unable to connect my Watch 4 to it
Sometimes get as far as pairing code shown before inevitable fc
Issues with Watch 4 connection noted on S22's, so may be related
You would think they would test this stuff, wouldnt you.....
Bloody Samsung, premium price for garbage software updates
Im going back to A12 or start looking round for a new phone....why cant Google make a decent Pixel without buggy hardware...life was so easy when they did
Update:
Reading the S22 threads theres a whole host of issues with A13 and OneUI 5.0
Really, how does Samsung do this on a flagship??? Its like a clown show
Click to expand...
Click to collapse
check lot of iPhone problems..
btw, Oneplus had problem with connection GW4 after upgrade from 12 to 12.1. only one solution was reset GW. now on 1+ A13 doesnt work Google Wallet/Payments with cloned apps enabled.. Samsung is better competetion..
I haven't had the 1st issue (knock on wood) and it paired up with my GW4 right away. I flashed my One UI 5 manually
HyperChick said:
I haven't had the 1st issue (knock on wood) and it paired up with my GW4 right away. I flashed my One UI 5 manually
Click to expand...
Click to collapse
Yup, since im rooted it was a manual clean flash for me via ODIN
It seems very random according to what ive seen....but ever since Watch 4 came out its been one connection problem after another, and Watch 5 users have been plagues by them too
Try updating google play services to the latest beta (apkmirror). Solved my issue
shaharofir said:
Try updating google play services to the latest beta (apkmirror). Solved my issue
Click to expand...
Click to collapse
tried latest beta (22.45.15 (190400-488417729) beta (190400))
absolutely no difference
73sydney said:
Yup, since im rooted it was a manual clean flash for me via ODIN
It seems very random according to what ive seen....but ever since Watch 4 came out its been one connection problem after another, and Watch 5 users have been plagues by them too
Click to expand...
Click to collapse
There's your problem, root! But there are workarounds available. Just search in this forum and you'll find some
DaReDeViL said:
There's your problem, root! But there are workarounds available. Just search in this forum and you'll find some
Click to expand...
Click to collapse
Cheers, but just for reference, im quite involved in Magisk circles and hiding root (have modules to assist in this)...im usually helping others hide stuff or deal with root issues.....so i know what im doing
Also the same setup i use had no such issues in Android 12, its very much a Samsung making life harder for everyone, on purpose, because theyre basically acting like the new Apple and want to lock everything down. Ive decided to go back to Pixel, off to buy one soon, Samsung has gotten their last $ from me, they can go hang...
73sydney said:
Yup, since im rooted it was a manual clean flash for me via ODIN
It seems very random according to what ive seen....but ever since Watch 4 came out its been one connection problem after another, and Watch 5 users have been plagues by them too
Click to expand...
Click to collapse
Rooted Samsung Phones doesn't connect to Samsung Watches anymore.
You need to modify 2 files in vendor partition,
Vendor - build prop and remove SAKV2 from security keys
Vendor/etc/Wintf - Empty the Manifest.xml file
reboot and the watch will connect fine.
JazonX said:
Rooted Samsung Phones doesn't connect to Samsung Watches anymore.
You need to modify 2 files in vendor partition,
Vendor - build prop and remove SAKV2 from security keys
Vendor/etc/Wintf - Empty the Manifest.xml file
reboot and the watch will connect fine.
Click to expand...
Click to collapse
You prolly missed this module of mine in my signature (signatures dont show on mobile) , but i was already using that method and had been for a while :
GitHub - stylemessiah/SamsungHealthSecurityProps: Removes "sakv2" from ro.security.keystore.keytype to help make Samsung Health run on rooted Samsung devices
Removes "sakv2" from ro.security.keystore.keytype to help make Samsung Health run on rooted Samsung devices - GitHub - stylemessiah/SamsungHealthSecurityProps: Removes "sakv2" f...
github.com
I did later figure it out, will post my outcome separately
73sydney said:
You prolly missed this module of mine in my signature (signatures dont show on mobile) , but i was already using that method and had been for a while :
GitHub - stylemessiah/SamsungHealthSecurityProps: Removes "sakv2" from ro.security.keystore.keytype to help make Samsung Health run on rooted Samsung devices
Removes "sakv2" from ro.security.keystore.keytype to help make Samsung Health run on rooted Samsung devices - GitHub - stylemessiah/SamsungHealthSecurityProps: Removes "sakv2" f...
github.com
I did later figure it out, will post my outcome separately
Click to expand...
Click to collapse
Thank you for this.
I will use this If I ever lose the R/W ability in my device.
For now I have R/W - so I wrote to the file directly.
Heres what i found out......
TLDNR version:
Dont backup and restore Samsung Wearables Apps - even if you previously were able to do this for eons, like i had. I have used Migrate to backup and restore apps and app data for eons (important to note i always left the app data (middle column in Migrate GUI) disabled for Samsung Wearables apps. Always let the Watch be detected as part of device setup on stock ROM OR install the Galaxy Wearable live from the Play Store (after clearing Google Play Services/Store sata and achieving Integrity check if you are rooting your device)
Longer version:
The other night i finally got time to flash back to A12, ran my normal procedure, rooted, USNF...clear data on GP/GS and then connected Watch...only it still wouldnt connect, even though the app restore was taken from a clearly working A12 (just before i flashed A13)
So i had to alter my procedure in leaving out the backed up Samsung wearables apps during restore, and then let the installed ROM detect the presence of the Watch 4 AFTER i have rooted, USNF...clear data on GP/GS and then connect Watch...
Looks a little like this:
* Flash ROM via ODIN (including my special AIO.zip to install TWRP, format data, decrypt data etc)
* Watch 4 WAS powered on and waiting to be detected when setup wizard looks for it towards end of setup - ignored/cancelled setup this time - going to do the root, USNF module and integrity check thing firsties
* Finish setup
* Reboot to TWRP recovery
* Root with Magisk (renamed to .zip) via TWRP
* Reboot
* Install Magisk App to complete install (you can just use the stub installer which will download the full app, but im used to doing it this way)
* Reboot
* Install USNF (Mod) and put device in airplane mode clear data on Google Play Store/Services to pass Integrity Check
* Reboot
* Take device off airplane mode....
* Open Google Play and confirm its certified (just needs to show version (Device Is Certified of course comes later - as along as it doesnt say Device Is Not Certified, all is well)
* Watch 4 automatically detected (Wearable Manager Installer - this is i think obviously a stub installer to detect and call the latest Galaxy Wearable from the Play Store) and Watch setup commences
* Watch setup completes
* Restore remaining apps via Migrate (leaving wearables unselected - will leave them unchecked on next backup)
NOTE: you must do (and ALWAYS have had to do) the Watch connection AFTER clearing data on GP/GS to get Integrity to pass. If you do that data clear after you connect the Watch it will sever the connection, as it tied to GS
Noter 2: Ultimately i decided id had enough of Samsung tomfudgery, and i bought a Pixel 6 Pro and departed for sanity back to Pixel Lyfe.....
My watch 5 out of nowhere stopped connecting to the wearable app, but was still connected to Bluetooth. Tried clearing cache on my s22 and the watch, reset data to the wearable app, uninstalled it and the watch 5 app, reset the watch, nothing works.. Now that I reset the watch I can't get it set up.. It downloads the watch 5 app, I click OK on accept updates, then it says error then the wearable app crashes.. I tried installing an older version of the app, but it wants to update before it'll do anything. Anyone able to get past this? I can't use my watch at all. Sooo aggravating.
gettinwicked said:
My watch 5 out of nowhere stopped connecting to the wearable app, but was still connected to Bluetooth. Tried clearing cache on my s22 and the watch, reset data to the wearable app, uninstalled it and the watch 5 app, reset the watch, nothing works.. Now that I reset the watch I can't get it set up.. It downloads the watch 5 app, I click OK on accept updates, then it says error then the wearable app crashes.. I tried installing an older version of the app, but it wants to update before it'll do anything. Anyone able to get past this? I can't use my watch at all. Sooo aggravating.
Click to expand...
Click to collapse
That behaviour has been noted on S22, and well even the Watch 4, once disconnected could be a pain to get connected again, involving a Watch reset (which of course you have tried
Samsung got wise to the whole "install and older version fo the app" thing a little while ago, because it was a legit way to get Samsung Health working on rooted Samsungs, and so now its a forced upgrade on some of the wearables related apps....
As i said above, the backup (that started all this) i had was from a working install where everything worked and had for many months, but when restoring it, which id done a couple of dozen times, this last time it caused chaos. the ONLY way i could get it working was the way i outlined above, which wasnt an issue for me as i was already clean flashing, but from an installed system, well i dont know what to tell you , i tried various clearing/uninstalls of apps and could never get it to connect until i did what i did in the last post
But i dont even know if youre using a rooted S22...im guessing not
You could try clearing data on the Google Play Store and Google Play Services as they also play a part in the Watch connection (i.e. if you clear data on these ever with the Watch connected, you WILL sever the connection) and then try running Watch connection setup again
73sydney said:
That behaviour has been noted on S22, and well even the Watch 4, once disconnected could be a pain to get connected again, involving a Watch reset (which of course you have tried
Samsung got wise to the whole "install and older version fo the app" thing a little while ago, because it was a legit way to get Samsung Health working on rooted Samsungs, and so now its a forced upgrade on some of the wearables related apps....
As i said above, the backup (that started all this) i had was from a working install where everything worked and had for many months, but when restoring it, which id done a couple of dozen times, this last time it caused chaos. the ONLY way i could get it working was the way i outlined above, which wasnt an issue for me as i was already clean flashing, but from an installed system, well i dont know what to tell you , i tried various clearing/uninstalls of apps and could never get it to connect until i did what i did in the last post
But i dont even know if youre using a rooted S22...im guessing not
You could try clearing data on the Google Play Store and Google Play Services as they also play a part in the Watch connection (i.e. if you clear data on these ever with the Watch connected, you WILL sever the connection) and then try running Watch connection setup again
Click to expand...
Click to collapse
Yeah, not rooted. I'll give the clearing play store and services data a whirl. I also have a conversation going with Samsung support on Twitter. Thanks for replying!
DaReDeViL said:
There's your problem, root! But there are workarounds available. Just search in this forum and you'll find some
Click to expand...
Click to collapse
Root has nothing to do with, the Galaxy Wearable app doesnt stop working if your knox has been tripped.
Ive had the last 3 Galaxy watches and all my phones have been rooted with custom roms, any issues ive had connecting/pairing were user error.

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