Hi
Strange occurrence today. Turned on phone--nothing. Reset battery and it booted fine, but after awhile (when the screen timed out) it went back to black. When I turn it on it goes to dark blue (BSOD?) but nothing else happens, however as soon as I reset the battery, it will boot successfully and as long as the screen is on, the apps seem to work etc. As soon as I lose the screen, I lose the phone again. Volume down followed by power switch brings up the same BSOD.
The lcd is on and the phone is apparently charging regardless.
Can anyone help get me back in business?
Thanks
Ok, my phone was working just fine and then it randomly shut down on me and then booted up to the Samsung logo screen. The phone would flash the logo for a few seconds, go black, and then does it again. I've pulled the battery out and once I put the battery back in, the phone automatically turns back on without me having to hold down the power button or anything. I can't seem to be able to enter download mode or be able to reset it either. When I plug it into my computer it does display the battery icon charging which stops the blinking but thats it. Can someone help?
rsxus said:
Ok, my phone was working just fine and then it randomly shut down on me and then booted up to the Samsung logo screen. The phone would flash the logo for a few seconds, go black, and then does it again. I've pulled the battery out and once I put the battery back in, the phone automatically turns back on without me having to hold down the power button or anything. I can't seem to be able to enter download mode or be able to reset it either. When I plug it into my computer it does display the battery icon charging which stops the blinking but thats it. Can someone help?
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Check this out
rsxus said:
Ok, my phone was working just fine and then it randomly shut down on me and then booted up to the Samsung logo screen. The phone would flash the logo for a few seconds, go black, and then does it again. I've pulled the battery out and once I put the battery back in, the phone automatically turns back on without me having to hold down the power button or anything. I can't seem to be able to enter download mode or be able to reset it either. When I plug it into my computer it does display the battery icon charging which stops the blinking but thats it. Can someone help?
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Could be your power button...manual issue...you know like it's stuck down. Go on YouTube they have a dismantling video on cleaning inside of phone buttons etc. Did it myself not hard at all
I bought a Moto G for my little brother and it arrived yesterday. The first Problem which appeared was that I couldn't download apps. I started the factory reset and now it won't Boot anymore. There's just a black screen after the Boot animation and I can't even turn it off. Should I send it back to Motorola or should I try to fix it?
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If you have only done this what you have described then i would say, yes, send it back.
Because only a factory reset should not bring your phone in this state.
but
Have you tried to press and hold the power button for 20 seconds?
Then it should be forced to switch off.
Sure......you have the option to fiddle around yourself.
In that case see the thread Restore Stock Firmware if above mentioned does not resolve your stuck system
I tried but the phone restarts. I sent a ticket to the Motorola support. Probably they'll tell me that I should sent it back.
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Then lets see what Motorola says.
JB|Fabo said:
I bought a Moto G for my little brother and it arrived yesterday. The first Problem which appeared was that I couldn't download apps. I started the factory reset and now it won't Boot anymore. There's just a black screen after the Boot animation and I can't even turn it off. Should I send it back to Motorola or should I try to fix it?
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Hi I had same problem and what did to fix was turn phone off hold down vol button and power to get into the boot screen now go into recovery and if on 4.4 hold up vol key for 15 seconds then press power key scroll down to factory reset and go yes delete everything and my phone booted straight back up. hope this helps you
steveblmk said:
Hi I had same problem and what did to fix was turn phone off hold down vol button and power to get into the boot screen now go into recovery and if on 4.4 hold up vol key for 15 seconds then press power key scroll down to factory reset and go yes delete everything and my phone booted straight back up. hope this helps you
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I have the same problem but it doesn't even let me turn the phone off
I have a the same problem, but i have a few more details:
It doesn't actually get to a boot animation, just to the Motorola logo screen that usually comes before the boot animation. it stays on that screen for 15 seconds, and vibrates 10 seconds into said 15 seconds, like the phone does when it goes into safe mode.
If you hold the power button for 20 seconds, it does turn off, only to turn right back on again and do the same thing
its is actually off for about 10 seconds, which is long enough to get into the fastboot menu, but every option that is selected from there gets the same old boot sequence i described before.
My moto g started doing this when i was using it on 14% battery, i went into the recent apps menu (bottom left button next to home button) when it just froze on that menu, but not showing any open apps. It then just turned off, no shutdown sequence, and when i tried to turn it back on the LED Indicator flashed like when it doesn't have enough battery to turn on. i then went into the fastboot menu (power+vol down) for no particular reason, and selected the QCOM option at the bottom out of curiosity. the notification light then did its low battery flash and the phone turned off. I then later plugged it in to charge and it has been stuck in that boot sequence with me running the battery down and trying everything in power, except contacting motorola. ( i didnt conatct motorola as my phone's screen got cracked about three weeks before all this started, so that would mean they wouldnt fix it for free)
My Moto g phone is not working even after factory reset ,, the error is it goes white or dark and i have to switch it off again..Sometimes it starts working and then again it gets switched off then again u have try factory reset or delete cache and just hope it work ..
Any one can help me with this issue please reply
I did factory reset to my Micromax Q350. Before resetting it was running Android Marshmallow 6.0.1 with July 2016 security updates. Now when I reboot the device, after language and SIM options, it asks me to select a WiFi. But it is stuck in "checking connection... this can take a while", even when the same WiFi is working with other devices. The Select WiFi and Checking connection pages can't be skipped as the Skip button is grayed out.
My device is not rooted and I don't want to root is as long as possible, so this answer doesn't help me.
I have tried various options suggested in forums and nothing is working for me. I have tried with and without SIM cards and Micro SD card as well.
NeonCreeper said:
I have a the same problem, but i have a few more details:
It doesn't actually get to a boot animation, just to the Motorola logo screen that usually comes before the boot animation. it stays on that screen for 15 seconds, and vibrates 10 seconds into said 15 seconds, like the phone does when it goes into safe mode.
If you hold the power button for 20 seconds, it does turn off, only to turn right back on again and do the same thing
its is actually off for about 10 seconds, which is long enough to get into the fastboot menu, but every option that is selected from there gets the same old boot sequence i described before.
My moto g started doing this when i was using it on 14% battery, i went into the recent apps menu (bottom left button next to home button) when it just froze on that menu, but not showing any open apps. It then just turned off, no shutdown sequence, and when i tried to turn it back on the LED Indicator flashed like when it doesn't have enough battery to turn on. i then went into the fastboot menu (power+vol down) for no particular reason, and selected the QCOM option at the bottom out of curiosity. the notification light then did its low battery flash and the phone turned off. I then later plugged it in to charge and it has been stuck in that boot sequence with me running the battery down and trying everything in power, except contacting motorola. ( i didnt conatct motorola as my phone's screen got cracked about three weeks before all this started, so that would mean they wouldnt fix it for free)
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Were you ever able to fix this?
ClunkyClam99 said:
Were you ever able to fix this?
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Held power button, (or power+volume down) for a while, not too sure. Restarted after that. Just try all combination of keys for a while, might work.
Help? Alright, so I'm 14 and my LG Optimus phone is stuck on the LG Reboot Screen. Like, when I would turn it on, it would do its usual thing, the LG Reboot Screen coming up, and the home button changing from Blue to green, and then the red Verizon Screen would show, and then my phone would properly turn on except it stays on the LG Reboot Screen. I've tried everything, I've tried doing Power button volume down and I've did everything on the emergency thing, I wiped the cache and sadly factory resetted my phone, and even tried safe mode rebooting it, but it's still doing the same thing. I did power home button and volume keys too, but it'll just make the rebooting loop, which I think us called fast Reboot? I don't have a computer around if I need to use one to get my phone back to how it was though, I can always use a library computer, but please Help? I'm starting a new job in a couple of hours, and I would like to be able to use my phone. Thanks!
Hi
Please read this thread and post details of your device.
http://forum.xda-developers.com/showthread.php?t=2764768
Good day !
I don't know if it is bad hardware or what but the issue first started when I was sending a text and my phone crashed. It then would boot into the google icon and reset doing that as a bootloop. I put the phone aside for a bit and then tried restarting it the phone would start but after 5 min of use would freeze then crash. It keep starting up fully then crashing after 5 min. After a few times of that it went back into the bootloop of just the google logo on the white screen.
I also will see like fuzzy lines over the screen sometimes before the phone crashes, any advice?
DeltheKi said:
I don't know if it is bad hardware or what but the issue first started when I was sending a text and my phone crashed. It then would boot into the google icon and reset doing that as a bootloop. I put the phone aside for a bit and then tried restarting it the phone would start but after 5 min of use would freeze then crash. It keep starting up fully then crashing after 5 min. After a few times of that it went back into the bootloop of just the google logo on the white screen.
I also will see like fuzzy lines over the screen sometimes before the phone crashes, any advice?
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You can contact Google pixel help as long as it's not in beta.
Have you tried holding power down about 7-10 seconds and while hold down power for those seconds, hold down vol up and then release vol up, then power. Should put you in a screen with options.