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So i bought a used LG GW620 online and when i got it, it still had its gmail account on it, which basically screwed me over. I was wondering if there was anyway to factory reset the phone if unable to do so in the settings menu
moisey said:
So i bought a used LG GW620 online and when i got it, it still had its gmail account on it, which basically screwed me over. I was wondering if there was anyway to factory reset the phone if unable to do so in the settings menu
Click to expand...
Click to collapse
Unfortunately this site only deals with HTC phones, not LG. So I doubt that you will get much help here, sorry.
dang. since it's an android phone i thought this place would be a good place for help. any suggestions on where i could get help?
i called lg and rogers and none of them were any help
I will get mine in a couple days (running HTC Dream right now).
I guess if your goal is to just reset the gmail account, you can do so by reseting the google apps setting.
Go to Menu|Settings|Applications|Manage applications
Look for “Google Apps“. Select it.
Press “clear data“
next time you launch the market or gmail, it will prompt for your gmail account again.
I wish I could do that, but the phone won’t even let me go to home screen. Once I turn on the phone it asks for the gmail to get past security. The only access I have on the phone is Emergency Dial
On the EVE to do a FACTORY RESET or DATA RESET
enter in 3845#*620# in the dialer to get in to LG’s hidden menu.
DO THE FOLLOWING TO RESET LG GW620 TO FACTORY SETTINGS.
Hold down the VOLUME DOWN button, MENU button (the one on the keyboard), and CAMERA button for about 5-10 seconds, and a message will come up asking if you want to factory reset the phone.
Important : all data will be lost
GW620 Factory reset
Hi every one
Should the phone be on, or we start it with the three buttons holded?
I've tried but don't work...
many tanks
GW620 Factory Reset
Hi, Just to let you all know that I been stuck with a home page that would not load properly but would not close either for the last 24 hours before finding this page! No calls, texts or anything!! I was starting to have withdrawal symptoms. LOL However as long as I got my phone on, & with a little manoeuvring, I managed to get all three of these buttons pressed together & my GW620 did indeed go to the Factory Reset message! Thank you Davy.d
carlfil said:
Hi every one
Should the phone be on, or we start it with the three buttons holded?
I've tried but don't work...
many tanks
Click to expand...
Click to collapse
Just to clarify it.. Phone should be ON when you use that key combination. Will work. Tested.
the combinations don't work...the only thing you can do is flashing another firmware it resets the phone
I have an unlocked HSPA+ Galaxy Nexus imported from the UK to the US. Ordered from Negri Electronics.
It's not rooted or modded in any way.. Mainly because I don't know how to. As far as I know, it's running stock ICS.
I was using it normally, (using the fb messenger app if it makes any difference) when it suddenly rebooted by itself. The Google logo comes up, then the start up animation, and sometimes the home screen will appear but is not touch sensitive (i cannot slide it to unlock), and then it 'hangs' and the screen goes black. Repeat.
I've tried to fix this by myself and there's a video on youtube (sorry, noob here. can't post links. video is by robbidwv and title is "my galaxy nexus won't boot..") of the same problem that I have, but the posted solution doesn't work for me.
So far, I have entered Coin Mode and pressed Start. Entered Fastboot mode and gone into Recovery Mode (no options appear after that. it just starts booting up and the loop begins), and I've also tried Restart Bootloader.
I've almost given up. Now all I want is to extract my SMS, if they're still on my phone. I can't access the folders on my computer because it won't boot up and connect. Is there a way that I can extract my SMS by using DOS in either Coin Mode or Fastboot mode?
Or even better, does anyone have a solution to this boot loop problem? I'll contact Negri Electronics tomorrow and hopefully they can send me a replacement.
Please help!! Thanks
that problem just started happening with me an hour ago!!
i hate this!!
we need a solution please!
Hey guys, sorry about the issue.the major problem I see here is you wanting to retrieve your txt messages, which might be possible with a little Modding, but if yourwilling to lose them to get a working phone back, then this is what your going to have to do. Make sure your phone is completely off. Hold the 2 volume buttons and the power button together. You will get into a mode with an android Guy. Press the volume button up or down until it says reboot recovery at the top. Press the power button. It will rebootand come to a screen with an android. Hold volume up,down and power at the same time. A menu will come up. Go down to wipe data. Click it, and after it is done reboot. Your phone should work now.
If this helped you, or you simply appreciate me taking the time to write this out then please press the thanks button
Hey!
Thanks. Yeah I 'fixed' it already. I was just about to post something similar. After a while I just gave up on trying to recover my data. Good thing that Google syncs everything so the only issue would be recovering my messages, which I decided weren't worth sending it in for a repair which would probably not be able to recover anything anyway.
The thing I didn't know about was to press power + volume up WHILE on the recovery screen. I thought navigating to the recovery screen was it!
Still, this kind of sucks. I love my GNex, but I can't help but be slightly pissed seeing that my crappy iPhone 3GS never did this in the 2 years I had it. Oh well, hope it doesn't happen again!
hey guys! i also did a complete wipe on my phone and got it working again!
but i wonder why this happened in the first place?
last application i installed before the crash was double twist, i dunno why but i feel that it was the reason behind the boot loop!
Sorry for reviving this thread, but I just had this happen to me TWICE!
It happened to me first last Monday, the 23rd - the phone crashed when trying to send an email with an attachment - and went into a boot loop - Google logo would appear, no make it to the animation, and reboot....
I performed a full reset and things worked again. I didn't install all the apps I had before - figuring it must have been due to some app messing with the OS.
Well, it happened again to me yesterday! I was connecting to my bluetooth headset when the phone crashed and went into the boot loop. Full reset worked again, and I've installed even fewer apps - essentially only those that I use on a daily basis.
My phone is still on 4.0.1 and I'm hoping once 4.0.4 is pushed this may get resolved? I have a canadian GNex from Negri. I will call them again (I called the first time, but when the full reset worked I never contacted them again).
I would like to this this is a software issues, and not hardware.
I have the same problem. If you figure it out let me know.
Today my phone also entered a boot loop: [Google logo]->[black screen]->[vibration]->[Repeat]
I tried Recovery Mode, but this is what happens: (sorry for the link but I am not trusted with powerful tools such as outside links apparently, as I have not yet reached the maturity of a person with eight posts... )
dl(dot)dropbox(dot)com/u/53568097/Android.jpg
This is what I see when I navigate to Recovery Mode
For a split second I can see an image of an Android with spinning cogs in his innards, but then this little sad fellow appears. WTF is this?
EDIT:
Oh, and I'm running Android stock 4.0.2, never rooted or unlocked, Swedish. At the time when the phone started doing this, I was using Endomondo, and was about to set off on my bike when it died on me.
Stock ROM galaxy nexus bootlooping after wiping data also.
Hi,
My GNex went into a bootloop so i searched xda and found that factory reseting would be helping my prob. But after wiping the data also its still in going through the loop . Please help .:crying:
Samsung Galaxy Tab 2 10.1 Hacked, Touchscreen unresponsive
Hi! I need help with my tablet.
Device: Samsung Galaxy Tab 2 10.1 Tablet, model GT-P5113 TS. This model doesn't have a way to yank out the battery.
What's wrong: Touchscreen is not responding.
Current state: Attempting to drain the battery. Doesn't appear to be turned on. Factory reset apparently performed.
What happened: Sorry, this is long. It is as best as I can remember it. It may be somewhat inaccurate.
Yesterday evening, I was on my Windows laptop and logged into my Google account. I *thought* I used the Google Play Store to install Chrome to the tablet. (I had looked at the html5test website and it said Chrome had a higher HTML5 rating than the Dolphin/Jetpack browser I've been using on my tablet.)
But something went terribly wrong.
After sending Chrome to it, I unlocked the tablet and used both Chrome and Dolphin to go to html5test website. They both scored the same or nearly the same. I don't know if any of that is relevant, but I'm including it just in case.
At some point after that, I woke the tablet with the power key and used my unlock pattern on the dots lock screen.
That's when I saw what I believe was mal-ware in action. The settings menus were scrolling and sub-menus being selected, all by themselves. I couldn't say exactly what was changed because whatever program or script that was running the process was going extremely fast.
When I realized it might be trying to send out data over my Wifi network, I turned off the Wifi router in my home.
I repeatedly held down the power key to turn the system off, but doing so only rebooted back to the useless lock screen which was not responding to anything. The normal method of holding the power button for a few seconds to bring up the menu and then tapping the "Power Off" option on that menu refused to power off the system. Nothing on that menu responded to touch.
Entering my pattern on the lock screen did absolutely nothing. I didn't even see any lines traced when I ran my finger over the screen.
At some point, I pulled out the external SD card. I have no idea if whatever hacked the tablet also put a copy of itself on the SD card.
I called a friend who looked up how to restore the tablet to factory settings. I didn't understand the directions exactly, so I ended up on a screen with a Warning!! about installing a Custom OS. (Holding down the Power + Volume Up seems to get me there)
I left it on this screen, and I turned my router back on and using my laptop, contacted Live Chat at Samsung but they didn't understand my problem. They told me to reboot the device and swipe my pattern several times and then after several failed attempts I would have the chance to use my Google credentials to get into it. But the device apparently never registered that my swipe attempts were failing.
So my device was booted up with me locked out, with the WiFi router on for a little while again. I turned off the router as soon as I realized that. That disconnected the chat session, but since Samsung chat wasn't helping me anyway, I didn't bother trying to go back.
I got the device back to the "Warning!!" screen. Then turned the router back on and searched for how to do a factory reset of the device. I found a video on YouTube and followed it.
I pressed the Volume Down and Power buttons simultaneously, followed by letting go of the power button. That brought up a menu which contained several options, including an option to do a factory reset. I used the volume buttons to highlight that and pressed Power key. A second screen came up and I used the volume buttons and power button to select "Yes" to confirm the reset.
It appeared to have done a factory reset, rebooting eventually.
However, after that, when I tried to tap on the touch screen to move forward through the selections, the touch screen was still unresponsive!
So I brought back the "Warning!!" screen and ran the battery down until the screen was blank and it wouldn't start when I held the power key.
Then I charged it for about 20 minutes and rebooted it. I think when it came back it was on the Recovery menu. I think I did a second factory reset, but not 100% sure. It eventually rebooted after a lot longer than usual.
When it came up, it was saying battery was low. I tried to tap the OK button, but nothing happened. Behind the battery window was the first setting screen to set up the device for the first time after a factory reset. (I think selecting USA?)
I brought back the "Warning!!" screen and left it on overnight so that the battery would run down.
That was about 8 hours ago. When I woke up, I used clear tape to keep the power button pressed down, to ensure that the battery will continue to run down.
____________________________________________
What do I do next? How do I get the touch screen to start working again? It is not a hardware problem, unless mal-ware can break the hardware. The touchscreen had been working fine until this happened.
Should I take the tablet back to Best Buy where I bought it at least a year (maybe 2 years) ago? I don't know if it's still under warranty.
I have over 20 year of experience as a software developer, but not for Android. I am not very experienced with doing anything to hardware.
Should I try to fix it myself?
I have never rooted any Android device and I'm not sure what that means, either.
I've never re-installed the ______ ? (rom? image? Odin?)
I read on this and/or other forums that there's a way to replace something, but the instructions were beyond my level of understanding. I would need the procedures to be broken down into steps which don't assume too much about what I know.
I understand how to download a file to Windows, given a URL for it. I understand what a zip file is and how to extract it. I understand how to press hardware buttons and plug in cables, and do these steps in the order I'm told.
I don't understand what I'd use to get the downloaded whatever-they-are onto the tablet to replace whatever-the-other-thing-is so that the touchscreen works again.
As far as I know, Odin is a Norse god.
The only firmware updates I've ever done are the ones that the device does on it's own through Samsung's updates.
I'd deeply appreciate getting this device back since I have extremely limited funds and probably won't be able to buy a replacement.
Thank you,
Linda
LMurphy said:
Samsung Galaxy Tab 2 10.1 Hacked, Touchscreen unresponsive
Hi! I need help with my tablet.
Device: Samsung Galaxy Tab 2 10.1 Tablet, model GT-P5113 TS. This model doesn't have a way to yank out the battery.
What's wrong: Touchscreen is not responding.
Current state: Attempting to drain the battery. Doesn't appear to be turned on. Factory reset apparently performed.
What happened: Sorry, this is long. It is as best as I can remember it. It may be somewhat inaccurate.
Yesterday evening, I was on my Windows laptop and logged into my Google account. I *thought* I used the Google Play Store to install Chrome to the tablet. (I had looked at the html5test website and it said Chrome had a higher HTML5 rating than the Dolphin/Jetpack browser I've been using on my tablet.)
But something went terribly wrong.
After sending Chrome to it, I unlocked the tablet and used both Chrome and Dolphin to go to html5test website. They both scored the same or nearly the same. I don't know if any of that is relevant, but I'm including it just in case.
At some point after that, I woke the tablet with the power key and used my unlock pattern on the dots lock screen.
That's when I saw what I believe was mal-ware in action. The settings menus were scrolling and sub-menus being selected, all by themselves. I couldn't say exactly what was changed because whatever program or script that was running the process was going extremely fast.
When I realized it might be trying to send out data over my Wifi network, I turned off the Wifi router in my home.
I repeatedly held down the power key to turn the system off, but doing so only rebooted back to the useless lock screen which was not responding to anything. The normal method of holding the power button for a few seconds to bring up the menu and then tapping the "Power Off" option on that menu refused to power off the system. Nothing on that menu responded to touch.
Entering my pattern on the lock screen did absolutely nothing. I didn't even see any lines traced when I ran my finger over the screen.
At some point, I pulled out the external SD card. I have no idea if whatever hacked the tablet also put a copy of itself on the SD card.
I called a friend who looked up how to restore the tablet to factory settings. I didn't understand the directions exactly, so I ended up on a screen with a Warning!! about installing a Custom OS. (Holding down the Power + Volume Up seems to get me there)
I left it on this screen, and I turned my router back on and using my laptop, contacted Live Chat at Samsung but they didn't understand my problem. They told me to reboot the device and swipe my pattern several times and then after several failed attempts I would have the chance to use my Google credentials to get into it. But the device apparently never registered that my swipe attempts were failing.
So my device was booted up with me locked out, with the WiFi router on for a little while again. I turned off the router as soon as I realized that. That disconnected the chat session, but since Samsung chat wasn't helping me anyway, I didn't bother trying to go back.
I got the device back to the "Warning!!" screen. Then turned the router back on and searched for how to do a factory reset of the device. I found a video on YouTube and followed it.
I pressed the Volume Down and Power buttons simultaneously, followed by letting go of the power button. That brought up a menu which contained several options, including an option to do a factory reset. I used the volume buttons to highlight that and pressed Power key. A second screen came up and I used the volume buttons and power button to select "Yes" to confirm the reset.
It appeared to have done a factory reset, rebooting eventually.
However, after that, when I tried to tap on the touch screen to move forward through the selections, the touch screen was still unresponsive!
So I brought back the "Warning!!" screen and ran the battery down until the screen was blank and it wouldn't start when I held the power key.
Then I charged it for about 20 minutes and rebooted it. I think when it came back it was on the Recovery menu. I think I did a second factory reset, but not 100% sure. It eventually rebooted after a lot longer than usual.
When it came up, it was saying battery was low. I tried to tap the OK button, but nothing happened. Behind the battery window was the first setting screen to set up the device for the first time after a factory reset. (I think selecting USA?)
I brought back the "Warning!!" screen and left it on overnight so that the battery would run down.
That was about 8 hours ago. When I woke up, I used clear tape to keep the power button pressed down, to ensure that the battery will continue to run down.
____________________________________________
What do I do next? How do I get the touch screen to start working again? It is not a hardware problem, unless mal-ware can break the hardware. The touchscreen had been working fine until this happened.
Should I take the tablet back to Best Buy where I bought it at least a year (maybe 2 years) ago? I don't know if it's still under warranty.
I have over 20 year of experience as a software developer, but not for Android. I am not very experienced with doing anything to hardware.
Should I try to fix it myself?
I have never rooted any Android device and I'm not sure what that means, either.
I've never re-installed the ______ ? (rom? image? Odin?)
I read on this and/or other forums that there's a way to replace something, but the instructions were beyond my level of understanding. I would need the procedures to be broken down into steps which don't assume too much about what I know.
I understand how to download a file to Windows, given a URL for it. I understand what a zip file is and how to extract it. I understand how to press hardware buttons and plug in cables, and do these steps in the order I'm told.
I don't understand what I'd use to get the downloaded whatever-they-are onto the tablet to replace whatever-the-other-thing-is so that the touchscreen works again.
As far as I know, Odin is a Norse god.
The only firmware updates I've ever done are the ones that the device does on it's own through Samsung's updates.
I'd deeply appreciate getting this device back since I have extremely limited funds and probably won't be able to buy a replacement.
Thank you,
Linda
Click to expand...
Click to collapse
Definitely sounds like malware. You have two choices that I see, either root and custom rom or flash back to stock. Since you are stock you'd just be overwriting your existing install. Read this thread and decide your course of action http://forum.xda-developers.com/showthread.php?t=2203309
I have the LG G4 (Verizon) which was upgraded to the stock Android 6.0 a few weeks ago. It is not rooted or modded. Last night I was sending some text messages when the battery died and the phone shut off. No problem, I'll just plug it in. However, when I did that the phone booted and said "updating app 1 of 1", which I thought was weird because it only does that when I upgrade Android versions.
So it boots into the home screen. I start playing around and here's what I notice:
--Wallpaper is different (stock)
--"Home" and "Show all apps" soft-buttons do not work. "Back" button works. (This is the biggest problem)
--Sound/haptic settings back to stock
--The top-bar swipe-down menu only contains current tasks, no buttons for location, airplane mode, hotspot, usb, etc
--Settings menu does not include option to connect to USB via different modes (Media, charge-only, etc). Connecting to a PC does not let me access to phone from the PC.
--My default text app was no longer the text app, although all my old texts are there
--Android version showed 6.0, and "last factory reset" was 3/6/16 at 10pm, which is weird because that is 36 hours in the future
I figured something got corrupted and I needed to do a factory reset. Upon trying to execute a factory reset from the settings menu, it displays the warnings and a list of my accounts that will be affected, but the "Reset Phone" button on the bottom is greyed out and will not let me click it. So I tried the other method....turned the phone off, held down power and vol down buttons, cycled power button when LG logo comes up. This causes it to hang there, then the Verizon logo comes up, then LG logo again, and will keep doing this back and forth as long as I cycle the power button on the LG logo. I never see a factory reset screen.
I backed up everything and need to nuke the phone or reinstall android somehow.....how do I do this without the ability to factory reset and without PC connectivity?? Or anything else I should try?? I don't want to take it to the Verizon store....
XDA Visitor said:
I have the LG G4 (Verizon) which was upgraded to the stock Android 6.0 a few weeks ago. It is not rooted or modded. Last night I was sending some text messages when the battery died and the phone shut off. No problem, I'll just plug it in. However, when I did that the phone booted and said "updating app 1 of 1", which I thought was weird because it only does that when I upgrade Android versions.
So it boots into the home screen. I start playing around and here's what I notice:
--Wallpaper is different (stock)
--"Home" and "Show all apps" soft-buttons do not work. "Back" button works. (This is the biggest problem)
--Sound/haptic settings back to stock
--The top-bar swipe-down menu only contains current tasks, no buttons for location, airplane mode, hotspot, usb, etc
--Settings menu does not include option to connect to USB via different modes (Media, charge-only, etc). Connecting to a PC does not let me access to phone from the PC.
--My default text app was no longer the text app, although all my old texts are there
--Android version showed 6.0, and "last factory reset" was 3/6/16 at 10pm, which is weird because that is 36 hours in the future
I figured something got corrupted and I needed to do a factory reset. Upon trying to execute a factory reset from the settings menu, it displays the warnings and a list of my accounts that will be affected, but the "Reset Phone" button on the bottom is greyed out and will not let me click it. So I tried the other method....turned the phone off, held down power and vol down buttons, cycled power button when LG logo comes up. This causes it to hang there, then the Verizon logo comes up, then LG logo again, and will keep doing this back and forth as long as I cycle the power button on the LG logo. I never see a factory reset screen.
I backed up everything and need to nuke the phone or reinstall android somehow.....how do I do this without the ability to factory reset and without PC connectivity?? Or anything else I should try?? I don't want to take it to the Verizon store....
Click to expand...
Click to collapse
Hi
Thank you for using XDA Assist
You can create an account and head over here
Verizon G4 Q&A, Help & Troubleshooting
I'd like to get this phone into a usable, stable state. Right now, it's useless.
Background: The phone is an unlocked US version I purchased directly from HTC. I had been using it on T-Mobile. In Sept. '19 I got an update to Android Pie. Soon after, NFC payments stopped working. I put the phone on the shelf and switched to a OnePlus phone. I did a factory reset on the U11 and want to set it up for my wife, but it wont fully initialize. Here is what happens...
Power on to HTC logo (static)
Replaced by HTC animated logo with start-up sound
Phone displays WELCOME screen, with a "Let's Go" button.
I press Let's Go and the phone goes to the internet setting screen to enable mobile data and sign on to WiFi
I connect to local WiFi
The Terms of Use are displayed. I select NEXT.
The phone displays:
Just a sec..
Checking for Updates...
Checking info....
Then, a Google sign on screen appears, and immediately is replaced by the "Just a Sec..." screen and a notification window that says "Android Setup has stopped."
I've never done anything more advanced with phones than wiping a cache partition, but am willing to try most anything with this phone at this point. I've nothing to lose, but would love to get it back into service.
Any help would be greatly appreciated.
I would try the hole process not connecting to WIFI
Also you might try to do a Hard Reset, just be sure to have enough battery
Here how
A hard reset will wipe all data from the device and set everything back to factory settings. Ensure you have backed up your data before proceeding.
Hard Reset From Startup
Turn the phone off by pressing and holding the “Power” button for 3 seconds, then selecting “Power off“.
Press and hold the “Volume Down” button and press release the “Power” button to turn the U11 on.
When the HTC logo appears, release both buttons.
Press “Volume Down” to select “Factory Reset“, then press the “Power” button to choose it.
The device will then restart and the hard reset will be complete.
Hope it helps
orb3000 said:
I would try the hole process not connecting to WIFI
Also you might try to do a Hard Reset, just be sure to have enough battery
Here how
A hard reset will wipe all data from the device and set everything back to factory settings. Ensure you have backed up your data before proceeding.
Hard Reset From Startup
Turn the phone off by pressing and holding the “Power” button for 3 seconds, then selecting “Power off“.
Press and hold the “Volume Down” button and press release the “Power” button to turn the U11 on.
When the HTC logo appears, release both buttons.
Press “Volume Down” to select “Factory Reset“, then press the “Power” button to choose it.
The device will then restart and the hard reset will be complete.
Hope it helps
Click to expand...
Click to collapse
Excellent! I bypassed WiFi and everything else, and now I'm looking at a proper home screen! Any other tips or suggestions to get the most out of this device? Maybe getting it back to Oreo, when everything worked? I'm now getting the "Unable to start Camera" error that I've heard a lot of users have had.
e_s_jones said:
Excellent! I bypassed WiFi and everything else, and now I'm looking at a proper home screen! Any other tips or suggestions to get the most out of this device? Maybe getting it back to Oreo, when everything worked? I'm now getting the "Unable to start Camera" error that I've heard a lot of users have had.
Click to expand...
Click to collapse
I have an U11+ and all works perfect on Android 9, anyways if you want to downgrade here some info
GUIDE - Downgrade for HTC U11 (from Oreo to Nougat with S-ON) - Solution for various
The purpose of this guide is to restore the phone in emergency cases and not only but also to perform a downgrade without the need to be in S_OFF (the utility of Sunshine, except in special cases such as the change of MID and CID which is...
forum.xda-developers.com
e_s_jones said:
I'd like to get this phone into a usable, stable state. Right now, it's useless.
Background: The phone is an unlocked US version I purchased directly from HTC. I had been using it on T-Mobile. In Sept. '19 I got an update to Android Pie. Soon after, NFC payments stopped working. I put the phone on the shelf and switched to a OnePlus phone. I did a factory reset on the U11 and want to set it up for my wife, but it wont fully initialize. Here is what happens...
Power on to HTC logo (static)
Replaced by HTC animated logo with start-up sound
Phone displays WELCOME screen, with a "Let's Go" button.
I press Let's Go and the phone goes to the internet setting screen to enable mobile data and sign on to WiFi
I connect to local WiFi
The Terms of Use are displayed. I select NEXT.
The phone displays:
Just a sec..
Checking for Updates...
Checking info....
Then, a Google sign on screen appears, and immediately is replaced by the "Just a Sec..." screen and a notification window that says "Android Setup has stopped."
I've never done anything more advanced with phones than wiping a cache partition, but am willing to try most anything with this phone at this point. I've nothing to lose, but would love to get it back into service.
Any help would be greatly appreciated.
Click to expand...
Click to collapse
Hey ESJ...I have the same issue with my HTCU11 here in Australia. I just posted yesterday to this Q&A session (above yours, sorry, didn't see your post) . I eventually got it to go past this point (don't ask me how). I went back and forth between a factory reset to clearing the cache partition and re-starting and finally it just booted up to the basic HTC screen with the factory installed apps. I have everything backed up, but the problem is, now I can't log in to any Google accounts. It crashes at the log in screen with ""Google Play services has stopped". I read elsehwere that there was aproblem with Chrome and "Android System Webview" and that there's an update to fix this problem, but I can't log into my Google accounts (Acounts, GMail, Play Store, etc) to download the update...I'm stymied. I suspect you have a similar issue? Hopefully an Andorid/Google guru will have a step by step solution, otherwise, I'll just get a new phone....and not an HTC!!!
ChrisinPerth said:
Hey ESJ...I have the same issue with my HTCU11 here in Australia. I just posted yesterday to this Q&A session (above yours, sorry, didn't see your post) . I eventually got it to go past this point (don't ask me how). I went back and forth between a factory reset to clearing the cache partition and re-starting and finally it just booted up to the basic HTC screen with the factory installed apps. I have everything backed up, but the problem is, now I can't log in to any Google accounts. It crashes at the log in screen with ""Google Play services has stopped". I read elsehwere that there was aproblem with Chrome and "Android System Webview" and that there's an update to fix this problem, but I can't log into my Google accounts (Acounts, GMail, Play Store, etc) to download the update...I'm stymied. I suspect you have a similar issue? Hopefully an Andorid/Google guru will have a step by step solution, otherwise, I'll just get a new phone....and not an HTC!!!
Click to expand...
Click to collapse
I was an HTC fan for years, but I am done with them. I'm currently studying the process for downgrading to Oreo on this U11 to see if I can get it revived. That may be your best strategy as well. Good luck, Mate!