Samsung backup keeps failing - Samsung Galaxy S7 Questions and Answers

though in the first couple of days of owning my S7 everything was backing up perfectly, I noticed a couple of days ago that my backup to the samsung cloud wasn't working, I've tried to do it manually but it fails every time and doesn't progress at all - it only attemps to start but all parts of it fail after loading at 0% for a few seconds.
I've looked around but the only info I could find was re-enabling all the native apps which didn't do the trick for me. any other ideas for my 2 week old S7?

I think it needs some temporary space on the internal storage. Do you have enough space on it for that?

thunder141 said:
I think it needs some temporary space on the internal storage. Do you have enough space on it for that?
Click to expand...
Click to collapse
I do, yeah. Just got the device so I havent added much.
Ive also cleared the cache and signed out and back in but still having the same issue

OK than I have no idea. I use Samsung Smart Switch from my desktop pc to make backups from my galaxy connected via usb.
And sometimes make an app data backup with helium backup which I than copy to my pc to have it save.

I will backup to my computer as well but Id like to know that I can use the cloud as well

Have you checked that you have not deactivated any app? That is the only reason that is posted in several threads
And i found this: "In Galaxy S7, renabling Samsung Push Service fix the problem."

thunder141 said:
Have you checked that you have not deactivated any app? That is the only reason that is posted in several threads
And i found this: "In Galaxy S7, renabling Samsung Push Service fix the problem."
Click to expand...
Click to collapse
I have tried re-enabling the two apps I had disabled but I still got the same thing, and I haven't disabled teh push service

I know this is for note 7 but eventually you finde something in this thread

thunder141 said:
I know this is for note 7 but eventually you finde something in this thread
Click to expand...
Click to collapse
thats where I was looking but could figure nothing out

Related

So phone screen cracked... anyway to backup internal SD?

My phone screen cracked a couple weeks ago, it wasn't that bad that I couldn't stand it but it was a little bothersome. Anyways I thought I would just put up with it for a while, but I ended up placing a claim for a replacement from Asurion a few days ago. Well I dropped my phone again the other day while I was walking home using the LED flash, and I thought everything was fine til I got home and I noticed the screen didn't turn on anymore. It is unresponsive as well so can't answer calls either. I tried plugging the device into my computer and it listed the device but I couldn't access the actual files. I tried opening Odin up just to see if I could even write to the phone, and ended up flashing a root66 file I had from a while back. I don't believe it wipes the the internal SD so I was wondering if it was possible to retrieve the data off the phone still? I have most of my stuff, including Titanium backups, on my external SD; but I believe I have a few important files on the internal too.
Edit: .-. Just remember I was on an AOSP rom before odin'ing.. so phone won't boot up all the way. Are there any AOSP roms I can flash in Odin? Yeah I know what I did was really stupid haha.
NightxFall said:
My phone screen cracked a couple weeks ago, it wasn't that bad that I couldn't stand it but it was a little bothersome. Anyways I thought I would just put up with it for a while, but I ended up placing a claim for a replacement from Asurion a few days ago. Well I dropped my phone again the other day while I was walking home using the LED flash, and I thought everything was fine til I got home and I noticed the screen didn't turn on anymore. It is unresponsive as well so can't answer calls either. I tried plugging the device into my computer and it listed the device but I couldn't access the actual files. I tried opening Odin up just to see if I could even write to the phone, and ended up flashing a root66 file I had from a while back. I don't believe it wipes the the internal SD so I was wondering if it was possible to retrieve the data off the phone still? I have most of my stuff, including Titanium backups, on my external SD; but I believe I have a few important files on the internal too.
Edit: .-. Just remember I was on an AOSP rom before odin'ing.. so phone won't boot up all the way. Are there any AOSP roms I can flash in Odin? Yeah I know what I did was really stupid haha.
Click to expand...
Click to collapse
There's an app called airdroid that let's you control and use a lot of the phones functions on a web browser via wifi. You can browse your files, send and receive text messages among many other things. Maybe it will help you out with copying files to your computer and other problems?
Edit: just saw your edit sorry don't know how to help.
fafinaf said:
There's an app called airdroid that let's you control and use a lot of the phones functions on a web browser via wifi. You can browse your files, send and receive text messages among many other things. Maybe it will help you out with copying files to your computer and other problems?
Edit: just saw your edit sorry don't know how to help.
Click to expand...
Click to collapse
Even then, the screen doesn't turn on and is unresponsive. So can't install any apps or anything.
You could try adb pull, but I don't know the exact paths you should use. Don't forget phone needs to in usb debugging before you're able to use it.
nufan said:
You could try adb pull, but I don't know the exact paths you should use. Don't forget phone needs to in usb debugging before you're able to use it.
Click to expand...
Click to collapse
Gave up on adb a while ago. Tried so many times to figure out how to use it to no avail. Plus I might have screwed up too far at this point to adb
You could give Android Commander a try. Read about it on Addictivetips, I believe it uses adb. It's pretty much a file explorer.
nufan said:
You could give Android Commander a try. Read about it on Addictivetips, I believe it uses adb. It's pretty much a file explorer.
Click to expand...
Click to collapse
Thanks for the tip! I'll try it when I get home.
NightxFall said:
Thanks for the tip! I'll try it when I get home.
Click to expand...
Click to collapse
Did you solve your problem?

Is there a way to get rid of "Unautorized actions have been detected after root?

After i rooted my Tmobile Galaxy S7, i keep on getting this message saying "Security notice : Unauthorized actions have been detected. Restart to undo change. Im sure that this is KNOX kicking in. Is there a safe way to disable KNOX? Maybe through Titanium Backup? i just got this phone so im still new to the phone ins and outs.
I have even uninstalled all the apps and .apks (bloatware) that i wanted to and took root off of the phone. The message still comes up after restarting. There is a restart option within in the devices security tab that if i click on, restarts my phone but then there is an error and nothing happens.
As a side note, when i leave my house i like to take off WIFI and i have noticed that when i get back and connect to the network i have to reapply the password? is there a setting to correct this.
Thanks in advance for any advice.
#rooton
Eighthourblink said:
After i rooted my Tmobile Galaxy S7, i keep on getting this message saying "Security notice : Unauthorized actions have been detected. Restart to undo change. Im sure that this is KNOX kicking in. Is there a safe way to disable KNOX? Maybe through Titanium Backup? i just got this phone so im still new to the phone ins and outs.
I have even uninstalled all the apps and .apks (bloatware) that i wanted to and took root off of the phone. The message still comes up after restarting. There is a restart option within in the devices security tab that if i click on, restarts my phone but then there is an error and nothing happens.
As a side note, when i leave my house i like to take off WIFI and i have noticed that when i get back and connect to the network i have to reapply the password? is there a setting to correct this.
Thanks in advance for any advice.
#rooton
Click to expand...
Click to collapse
http://forum.xda-developers.com/tmobile-s7-edge/how-to/guide-post-root-common-bugs-fixes-t3427600
Read that thread and it explains how to solve those problems/bugs.
tyrone1 said:
http://forum.xda-developers.com/tmobile-s7-edge/how-to/guide-post-root-common-bugs-fixes-t3427600
Read that thread and it explains how to solve those problems/bugs.
Click to expand...
Click to collapse
Once again, thank you tyrone1!
Eighthourblink said:
Once again, thank you tyrone1!
Click to expand...
Click to collapse
I only know because I just got this phone and went through the same process as you a day before you did lol.
Eighthourblink said:
After i rooted my Tmobile Galaxy S7, i keep on getting this message saying "Security notice : Unauthorized actions have been detected. Restart to undo change. Im sure that this is KNOX kicking in. Is there a safe way to disable KNOX? Maybe through Titanium Backup? i just got this phone so im still new to the phone ins and outs.
I have even uninstalled all the apps and .apks (bloatware) that i wanted to and took root off of the phone. The message still comes up after restarting. There is a restart option within in the devices security tab that if i click on, restarts my phone but then there is an error and nothing happens.
As a side note, when i leave my house i like to take off WIFI and i have noticed that when i get back and connect to the network i have to reapply the password? is there a setting to correct this.
Thanks in advance for any advice.
#rooton
Click to expand...
Click to collapse
Go here and look under recommended next stepshttp://forum.xda-developers.com/verizon-galaxy-s7/how-to/how-to-notes-root-install-xposed-unroot-t3411039 Also in that thread jump to http://forum.xda-developers.com/showpost.php?p=68116194&postcount=1426 Using Titanium or another program to freeze or uninstall apps freeze or uninstall Security policy updates and SecurityLogAgent. The Security Policy Updates has apparently been causing phones to go into a bootloop after a week or so. The SecurityLogAgent is what's telling you about the unauthorized changes. I really recommend reading that entire thread.
Corwinder said:
Go here and look under recommended next stepshttp://forum.xda-developers.com/verizon-galaxy-s7/how-to/how-to-notes-root-install-xposed-unroot-t3411039 Also in that thread jump to http://forum.xda-developers.com/showpost.php?p=68116194&postcount=1426 Using Titanium or another program to freeze or uninstall apps freeze or uninstall Security policy updates and SecurityLogAgent. The Security Policy Updates has apparently been causing phones to go into a bootloop after a week or so. The SecurityLogAgent is what's telling you about the unauthorized changes. I really recommend reading that entire thread.
Click to expand...
Click to collapse
Thanks for the info. I was actually trying to find this thread again after finding it the first time. So thank you for that. I tried some of the things that was mentioned from tyrone1 suggested thread. Nice to see that those fixes are included plus more.
I just got this phone so im still digging around and making it as slim as possible as in resources. Its incredible that phones nowaday come with so much bloatware on them.
#rooton
Could use some help with this.
Eighthourblink said:
Thanks for the info. I was actually trying to find this thread again after finding it the first time. So thank you for that. I tried some of the things that was mentioned from tyrone1 suggested thread. Nice to see that those fixes are included plus more.
I just got this phone so im still digging around and making it as slim as possible as in resources. Its incredible that phones nowaday come with so much bloatware on them.
#rooton
Click to expand...
Click to collapse
Galaxy S7 Edge. Rooted, almost everything is great, but none of the fixes for removing this security warning have worked for me. I have tried Titanium and other apps to disable this, but so far, no dice. Can anyone help?
Worked for me.
JSI58 said:
Galaxy S7 Edge. Rooted, almost everything is great, but none of the fixes for removing this security warning have worked for me. I have tried Titanium and other apps to disable this, but so far, no dice. Can anyone help?
Click to expand...
Click to collapse
I used Titanium Backup to uninstall "SecurityLogAgent". Just open Titanium. Tap on "Backup/Restore" and scroll down the huge list until you see "SecurityLogAgent". Taping on it gives a couple of options. I made a "Backup" of the file before tapping on "Uninstall". Once uninstalled just restart your device. I have the Galaxy Note 8 SM-N950N and it worked like a charm on this device. Good luck on your S7.
I did resolve it in a kindda primitive way
Since it is rooted, I use Root Explorer and go to system app folder. I change the permission of both folder and app of SecurityLogAgent to none. I believe it means the app won't run when restarted. It disapears now. As I have knowledge limitation about how this app work within the system, I will see if it compromize the system. I have the latest firmware and Odin ready to reflash.
Watch this video How to fix unauthorized actions have been detected, It will help you, I see many like and thanks for the video
https://youtu.be/Zu8E6WuQmII

Random app crashes and problems

Hi, I have a samsung galaxy tab s2 the 9.7 inches one, but lately some apps have been crashing or having errors, chrome for example throws that snap somethjng wrong, perfect viewer sometimes gets stuck on an image and I cant chnge it, but all menus work, several apps keep crashing as well.
I have it with official firmware, never touched it, its rooted with magisk since before the problems started, apps that use root are file explorer, vanced manger and an app to disable some samsung bloatware.
I dont know how to troubleshoot android, on pc I would check memory and hdds, but theres nothing lkke that kn android that I could find.
I think it could be memory or storage, but everything Ive downloaded or copied/moved hasnt have any problems or errors. Or something is corrupted in the system, or I dont know what else or how to check.
What would you recommend to fix it? Hopefully starting with less drastic, as in less data loss, factory reset, flashing an original rom or somethjng.
The device is aSamsung galaxy tab s2 9.7 with android 7 with lean launcher.
All help is appreciated.
I believe this were an common issue for Android 7 and below !
and you have an old device and android which I believe it's no longer supported by the most of developers.
try to flash any custome roms & kernels if available.
If apps are randomly crashing then the reason might be it's caused by an update of Google's tool called Android System WebView.
Abdullah.Csit said:
I believe this were an common issue for Android 7 and below !
and you have an old device and android which I believe it's no longer supported by the most of developers.
try to flash any custome roms & kernels if available.
Click to expand...
Click to collapse
But it hasnt happened before until now, what would it fix using a custom rom instead of the original?
jwoegerbauer said:
If apps are randomly crashing then the reason might be it's caused by an update of Google's tool called Android System WebView.
Click to expand...
Click to collapse
I had that problem with my phone, my tablet never got that update.
Thanks
Clear system cache...
Wiped dalvik and system cache, but still having the same problems.
Thanks
totopesce said:
Wiped dalvik and system cache, but still having the same problems.
Thanks
Click to expand...
Click to collapse
Try using the stock launcher.
See what apks are running and cached right when this happens is it may give you a clue.
I would completely backup all critical data now.
Android is normally very stable.
Scan with Malwarebytes. If you can't find the root cause, suspect a virus, rootkit etc.
This is rare but can happen.
Karma Firewall can help you to see what's accessing what and how often. It uses almost no battery or resources, freeware, adfree, a near perfect little app.
Cant remove lean launcher it gets stuck in android is starting and it doesnt let me change to stock, installed nova just to check if it was lean and still the same problems.
Installed malwarebytes, had to run the scan several times cause it kept crashing, it completed and it didnt find anything.
Installed karma firewall and will see if I find anything.
Thanks
totopesce said:
Cant remove lean launcher it gets stuck in android is starting and it doesnt let me change to stock, installed nova just to check if it was lean and still the same problems.
Installed malwarebytes, had to run the scan several times cause it kept crashing, it completed and it didnt find anything.
Installed karma firewall and will see if I find anything.
Thanks
Click to expand...
Click to collapse
Figure out how to get the stock launcher back.
Any 3rd party app you can't uninstall is already malware. Check Device Administrators to see if it's registered there. Nova is no saint either.
If you can't resolve it error on the side of caution that it is malware and nuke it. Sometimes you never find out which one it was... getting rid of it is all that matters.
Sorry, what I meant was that after uninstalling it it got stuck in androiid is starting, somehow I lost the stock launcher, so it got stuck with no launcher. Found the launcher that came stock, installed it and uninstalled the other 2.
Apps are still crashing, I deleted all apps that I dont really use.
totopesce said:
Sorry, what I meant was that after uninstalling it it got stuck in androiid is starting, somehow I lost the stock launcher, so it got stuck with no launcher. Found the launcher that came stock, installed it and uninstalled the other 2.
Apps are still crashing, I deleted all apps that I dont really use.
Click to expand...
Click to collapse
Lol, that can crash it for sure.
See if you can find a common apk between the effected apps. Any recent system app updates?
New or uninstalled apps?
A system apk may have gotten corrupted.
Android is pretty good compared to Windows when uninstalling apps but occasionally a poorly designed app will screw it up.
It's just about factory reset time or your equivalent.
If it an old load that's probably best anyway.
I haven't reloaded in almost a year but I'm ready to go at any time.
Takes me about 2 hours to get it back within 99%. All the data I need for a full restore is on my SD card otherwise it would an additional 6-8 hours to restore the SD card data as well.
If you don't have a complete reload plan that saves all your critical data no matter what, implement one now before you get burnt.
Those stories are too common here
Dont remember when it started, cause at first it was one app from a github that was having problems, then yesterday magisk started and when I got that working it all when to hell.
The app that I use most has a backup/restore file that I saved on my sd, what do you use to backup/restore?
I would think that some backup solution could bring the problem back or am I mistaken, like if you fully restore something corrupted it should still be corrupted?
A factory reset could be corrupted as well? I mean after a factory reset, assuming its software, could it still have the same problems?
Though I dont really have any critical data on the tablet its mostly for browsing, youtube and reading comics. Still its a bother to re configure everything xD. IIRC I think its only been factory reset once.
Thanks.
It's unlikely the factory reload image is corrupted.
The current one your using likely is.
Other than apps that allow you to back them up like Poweramp or perhaps bookmarks, most app data I would write off just in case that was connected to the current issues.
None of my database is on internal memory except DCIM and downloads (both I back it up at least monthly). Critical apps like Poweramp are backed up on the SD card as export backup files.
The Poweramp setup would literally take a week to recreate. Most apps you can throw together rather easily.
All the SD card data is then again backed up at least twice to other separate drives.
I will try Samsung Smart Switch to restore home settings and see how it does on the next reset.
If you issues are of unknown origins being conservative about what you allow on the new load could save you more time in the long run.
If you unintentionally import corrupted data you'll end up doing it over again.
Or do so if the reload time isn't that great and is an easy write off for you.
Fun times... especially if the reload doesn't fix it
Did a factory reset and problem solved, took me less time than I thought to get my most used apps ready to go.
Thanks for the help.
totopesce said:
Did a factory reset and problem solved, took me less time than I thought to get my most used apps ready to go.
Thanks for the help.
Click to expand...
Click to collapse
Yay! Success!
And a minty fresh OS load.
Load apps and especially updates over time to see if one these were the cause.
Forced reloads are rare but they happen usually caused by a rogue app screwing up boot or a malware infection. Otherwise you can usually track down the root cause which is preferable to avoid it from happening again.
Lazy techs misuse factory reset a lot
Will do that, install apps just as I need them and try not to instal a bunch at once.
I had a problem with an sd card and sent it to samsung, they did just that factory reset it and gave it back with the same problem, and they dont even let you know so you can back your stuff up, just lucky it was fairly new at the time and I had the sd card with me.
totopesce said:
Will do that, install apps just as I need them and try not to instal a bunch at once.
I had a problem with an sd card and sent it to samsung, they did just that factory reset it and gave it back with the same problem, and they dont even let you know so you can back your stuff up, just lucky it was fairly new at the time and I had the sd card with me.
Click to expand...
Click to collapse
Sammy tech support sucks.
I'm using the Lexar .5 tb V30 card, just format in phone and it's good to go. Zero issues for $64.
Been using it for over a year now. Play movies and music from it all the time from it flawlessly.
Been using Lexar flash cards for over 15 years and all cards are still functional. No failures or card related issues at all. I like that brand a lot.

Whatsapp backup restoring

I'm actually in a very serious problem as I have a problem with restoring my whatsapp messages please help me asap I uninstalled my whatsapp on 16th July and last I backed up it on 7th July. Now when I try to restore the messages after reinstalling it shows my google account but it doesn't show the size of backup and also it says no Internet connection please help me. Also my whatsapp images and whatsapp videos folders have disappeared. I really want to get back my chats. Hope someone will really help me as it means alot to me now
Connect to a wifi or a hotspot, or get better signal then H+
Kenora_I said:
Connect to a wifi or a hotspot, or get better signal then H+
Click to expand...
Click to collapse
I'm already using WiFi and I tried using mobile data as well both didn't help and I tried reseting network settings and all still it didn't work out
ruinaaaa said:
I'm already using WiFi and I tried using mobile data as well both didn't help and I tried reseting network settings and all still it didn't work out
Click to expand...
Click to collapse
Did you check your google account the backup.
It could be app problem, try resetting and other stuff.
Kenora_I said:
Did you check your google account the backup.
It could be app problem, try resetting and other stuff.
Click to expand...
Click to collapse
Hey yes I checked it as well in google drive it shows the backup I can't restore it locally because I deleted the whatsapp databases like or two months ago will it affect this
Try clearing the data and cache of whatsapp or reinstall it.
Kenora_I said:
Try clearing the data and cache of whatsapp or reinstall it.
Click to expand...
Click to collapse
I tried this too and tried so many things.I watched so many youtube videos and searched a lot in google as well still couldn't find any possible way to recover
Albert83BCN said:
Hi guys!
I have been facing this issue this whole week while trying to move all my chats to a new phone I just bought as with the old one the charging port was dying and I could not bear it anymore. So almost everything restored smoothly from Google Backup and it was like being in my phone again with a few wizard steps but then I Installed WhatsApp (WA) and gone through the typical activation and restoring process and. as many, I got stuck at the 24% sometimes, some others 31% and 39%, and never got past the 39%.
I Tried almost everything: restoring from Google Drive, transfer all WhatsApp directory to internal storage and trying to restore from there, etc. Going back to the old phone to create fresh backups just in case they were corrupted as many people suggests, getting every time more delay to be able to activate WhatsApp again up to 12h for both SMS and call activation... just to mess again and feel back at square one, I guess you all feel the pain.
Well, the good news is that I finally managed to restore all the chat history!!! (well, cannot be certain that 100% was restored but I do not miss anything ATM and I can go back up to 2012 chats so I guess that qualifies as "everything" hehe).
So, I'm posting here because I've been searching a lot on the forums and the reddit and for all the people that is having this issue recently, almost no body came back to report success and I know it feels really discouraging It certainly gives the impression that this issue has no fix at all, and that you should accept losing all the chat history and starting from the start again. But from all the data I've been gathering during this week, at least two or three people reported to eventually being able to restore the chat; they fell in one of these two categories: they either transferred to a different phone where the backup seemed to restore okay, and then exported and restored in the target phone with success (something like a "bridge" restore mode, most of the cases I've read did it this way) or they finally succeeded by sheer brute force by trying again and again and again.
I fall in this 2nd category. In the most recent attempt I was doing what I've been doing again and again and again with just minor variations in the workflow and finally succeeded. TL; DR; I think in reality in many cases attempts could succeed by just letting the phone restore the backup endlessly, by not giving up and assuming the restore process went wrong when it has been stuck forever at either 24, 31 or 39% and force closing..
But I know in the midst of desperation OCD kicks in and you want step-by-step success case scenario reproduction so I will tell you all the steps that I followed that I can remember that got me to finally have the backup to end successfully:
0. First of all, in the winning attempt I had already uninstalled WA from the new phone and removed totally the WA folder in the internal storage / sdcard storage. Not sure this is mandatory but just to tell this was the case.
1. Since I got WA working perfectly on the old phone at every moment, I backed up locally for the Nth f%!?&ยท( time. This left me with the latest local backup plus a few others in the databases folder as a result of keep messing up.
2. I copied the full WhatsApp directory from the internal storage of the old phone to a safe place. This could be the PC or whatever, but PC transfer via USB seems too sloppy. You maybe could do it via ADB, whatever, I went by the route of coping it to the external SD with some random explorer utility like ES File Explorer. It does not matter, the point is to be able to backup the full WhatsApp folder in order to restore it as similar as possible as the original. What we are more interested right now is in the database folder but having all images, videos etc in place will help in getting it like before the easiest way. (Disclaimer: Ok guys sorry if some steps are too obvious to XDA users which usually are highly educated in the matter, but I was thinking of sharing/linking this text on the reddit and others, so please bear with it).
3. I installed latest WA in the new phone, opened the app (I intended to not open but I somewhat forgot) and got to the welcome screen, immediately closed the app at that step.
3. I restored the full folder to the new phone internal storage, pure copy/paste style (as said, in my case via the SD since both phones have SD slot and was very convenient, but via USB, cloud, etc. can be done).
4. I went to the databases folder and only kept the msgstore.db.crypt12 file and the latest backup with a date (ie: msgstore-2019-11-21.db.crypt12), deleted the rest. Honestly I do not think this is crucial but I somewhat wanted to make it easier for WA to know which one to target, I thought about keeping only the msgstore.db.crypt12 but some random dude pointed that the one with the date was needed. I was under the assumption that file structure is identical in both but just wanted to get done with this and keep both, just in case.
5. Before opening again the WA to try to activate and restore with this full local copy, I opened the Android settings app and went to applications > whatasapp > storage, as suggested by user redweaver, thanks for the tip! by keeping looking at the storage usage of the app during the restore process we could get insight about if it was really doing something or the app was really stuck. Keep open for now. In my case, I saw also on the old phone that my data used for the app was 780+ MB, so I had an idea of what should be on the new phone by the time it finished (if it did!).
5b. I don't think this is really necessary but I did it just in case. I was planning to go to work and let the thing running as long as it would need, and I would make sure that the process would get maximum uptime and nothing would get in the way. So I went to Applications > WhatsApp > Battery usage (or something like it) and disabled the battery optimizations for this app. I also went to the developer mode settings and enabled do not lock the phone while it is charging and everything that looked like it might be relevant. Again, most likely this has nothing to do, but reproducible steps, right?
6. Now open WA and activate it as usual, but when it seems that the activation step ended and you go to the next screen, immediately put the phone in air plane mode or disable data/WiFi, whatever. The goal is that it cannot reach Google Drive to look for the online backup. Honestly maybe in the end is not the culprit of GDrive but many people states that the GD backup is broken at this time and suggests going the local route, so we will do it like this.
7. WA should tell you that looking for the backup is going too slow and to skip this step (sorry to not have exact message, I have it in Spanish, but something in these lines, BTW excuse my somewhat limited English ). The point here is to click on the link that says skip the step and when you are prompted with a popup, click also on Skip.
8. WA will display the typical restore / transfer-like screen where the process starts. At this point you have to enable again data plan / WiFi at least or exit air plane mode, don't know really but even if restoring from local it complains about not having internet connection, maybe needs it to encrypt with the key or something? don't know.
9. Now is the feared moment! Even this time, I got somewhat stuck at 31% again. I left it do its thing, and some time later, it prompted for the popup that has a progress-bar from 0 to 100 (honestly, what is the difference between both?!) which also got stuck at 31%. If you let it be, it starts going back and forth many times, I guess maybe its going chat per chat and the progress-bar represents each one? Dunno. Thing is, even in the prior attempts I got at this point and the backup did not finish successfully. But this time I was decided to let it do its thing as much time as it would take, until the end. In the process the phone might display a pop up saying that WA does not respond. I clicked a few times in the 'keep waiting' option, then I just forgot because I did not have time to mess with it and hoped that it was still working on the background, which bring us to step 10.
10. While we are contemplating the backup process, we can go to the settings app again and look how the internal data is going for the WA. In my case, after some time under the restore process, when I went there I saw WA had occupied 0.91 GB of data space. After going back and forth again between WA and settings, the usage keep growing: 0.96, 1.03, 1.10... I thought it was on the right track, and encouraged me to keep waiting. Maybe in the end the process is too slow for old databases. Note that some people speculates that having messages from very long ago might be the culprit here due to changes in the table structure and that this might be the reason breaking the restore process. And maybe it is the case, but even if it is, in my case I finally succeeded where previously I didn't and without deleting anything, so this does not seem to be a deal-breaker or I would have never succeeded. I say it because some people reported that deleting old conversations and trying again finally made them succeed. Now I suspect the true reason was simply that by making the database smaller the process finished earlier, but YMMV.
11. Cannot be totally sure, but in my case, I noticed that leaving WA on the background and clicking on the WA icon again might stop the process for true and bring a message about not being able to recover the chats, I got this previously, do not try to open the WA normally, only leave it temporally to look to the space usage in the settings to get back to it by swyping between recent apps to keep the same instance open and working, this was a key point in my success trial that did not happen during the previous ones.
12. And finally, while I kept switching between WA and the settings and when I last saw like 1.30GB of space used (almost twice the space compared to the old phone, maybe it leaves a lot of temp data) I don't know if I either messed with the app-switching or it really finished, but then I got prompted to the screen where you enter your name or nickname. And when I completed this step, I finally got to the chats screen and everything was like in the old phone! Where previously I would get to a lot of empty chat rooms with maybe 40 total messages restored according to WA. Hurray!
Notice that in my case it was still reporting 31% on the WA background screen under the progress bar popup when it finished!! so it seems that is not really mandatory to experience the 100% complete to have it work in the end, but YMMV.
OK, maybe not the most elegant "guide" out there but I wrote it in a hurry and my english sucks, I just hope it might help someone to not lose their WA chats forever.
Good luck!
Edit: I almost forgot but, for the sake of completeness. I also tried a certain script that can backup WA from the phone and retrieve the encryption key, it will also leave an unencrypted copy of the chats database that can later be viewed with a WhatsApp viewer like this. The script is called WhatsApp Key/DB Extractor, and it still works as of 2019, just look at the latest posts in the thread. Guys here on XDA most likely know about it but if not, you might give it a try. I tried it because I assumed that maybe I could circumvent the restore issues by going that route and pushing the backup via ADB, but turns out the legacy WA won't prepare the database due to the time out of sync issue, or at least the data seemed to be lost after performing the restore process, and the unencrypted database on the PC cannot be digested by WA latest versions by just putting it into the internal storage directly according to what other users commented. But, if you finally give up trying the restore process, it still could be relieving to know that you keep a local copy in the PC that can be viewed with another PC tool, at least you get a backup and the conversations are there, in a different way though. Maybe in the future there's a process that can restore them again to a different phone, and you could then merge the new chat database with the older backup with tools like Merjeapp.
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This has the solution
Kenora_I said:
This has the solution
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Thank you but today I read this in the afternoon. This guy has solved it through whatsapp databases but I don't have a way go backup locally as I deleted my whatsapp databases two months ago. All I can do is recovering from google drive but the thing in this guy's scenario his chat was actually being restoring but I can't even do that since it says that I have an Internet connection problem

Question Data transfer to Pixel 7 pro

Just a quick one, does anyone know what app is meant to transfer data from a Samsung to a pixel? If I plug the phones into one another my Samsung says no compatible app and there's no option to transfer data. I'm wondering if its some bloatware I've uninstalled from the Samsung perhaps. There's no transfer dialogue that pops up on my old phone and I need to move all my pictures across. Thanks
If you plug both devices together you should be able to change USB mode of one of them to Data Transfer and then copy/paste between them.
SchmilK said:
If you plug both devices together you should be able to change USB mode of one of them to Data Transfer and then copy/paste between them.
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Thanks for the reply. The issue I'm having now is the setup dialogue is gone. Anyone have any tips on where to find it?
Edit. I don't want to copy paste and have all the dates and times on my images reset
Bxperiaz3 said:
Thanks for the reply. The issue I'm having now is the setup dialogue is gone. Anyone have any tips on where to find it?
Edit. I don't want to copy paste and have all the dates and times on my images reset
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Ooooooh, so you skipped the initial transfer during setup?
You'd have to figure out what the intent command is to relaunch initial setup and try that way, otherwise factory reset the pixel and say yes to transfer from other device.
SchmilK said:
Ooooooh, so you skipped the initial transfer during setup?
You'd have to figure out what the intent command is to relaunch initial setup and try that way, otherwise factory reset the pixel and say yes to transfer from other device.
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Yeah I must have an didn't realise. I'm rooted and mostly set up no so no going back easily..
Bxperiaz3 said:
Yeah I must have an didn't realise. I'm rooted and mostly set up no so no going back easily..
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Ah yeah, you'd have to do a reset and start over.
Personally, I've always had much better results telling the first setup screen that I don't have my old phone, and then proceeding to restore using Google's cloud backup. I've never had an issue doing that, but of course, that requires that you had Google cloud backup performed on the old phone. You can do so on the Samsung if you still have it, and you hadn't already done so previously.
I believe I've read about some way to manually activate the first setup without a factory reset - possible by using an app such as Activity Launcher, but I don't recall the details.
roirraW edor ehT said:
Personally, I've always had much better results telling the first setup screen that I don't have my old phone, and then proceeding to restore using Google's cloud backup. I've never had an issue doing that, but of course, that requires that you had Google cloud backup performed on the old phone. You can do so on the Samsung if you still have it, and you hadn't already done so previously.
I believe I've read about some way to manually activate the first setup without a factory reset - possible by using an app such as Activity Launcher, but I don't recall the details.
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That's a good suggestion thanks. I'm always afraid I'll lose things of I don't transfer phone to phone but I know it can lead to problems by inadvertently carrying over loads of old files that won't be used by the new phone. Still have my Sammy so I'll back that up. Thanks
Bxperiaz3 said:
That's a good suggestion thanks. I'm always afraid I'll lose things of I don't transfer phone to phone but I know it can lead to problems by inadvertently carrying over loads of old files that won't be used by the new phone. Still have my Sammy so I'll back that up. Thanks
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You're welcome! I'm at the tail end of transferring my files from my 6 Pro to the 7 Pro. It's mostly just music (FLAC files) that's left, and I'm not moving all of them.

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