Lg acknowledged bootloop - T-Mobile LG V10 General

So today after speaking with a lg rep they told me they are aware of the problem and I was told not to update my phone and that would give me less chance of problems for now as a temporary measure, I called because my phone froze and restarted and it made me nervous lol

Mine restarts randomly or freezes to where I need to pull the battery. This is my favorite phone due to the front camera! I'd hate to have to get a different phone.
Sent from my iPad using Tapatalk

It's my favorite considering how well rounded it is for the price, how long has yours been freezing? Curious if it's the start of a issue or just a flouke

Had the same issue back in july i believe after an update it did go away. I dont know what
The i initial cause was i kept assuming it was a sim or network issue
Sent from my LG-H901 using XDA-Developers mobile app

The v10 is a nice phone, but I'm having so many issues with it, I think I'll be bailing soon. I think my hardware is OK, no random reboots or bootloops, but software-wise something always isn't working. If it's not one thing then It's another. Fixed the issue? Well, great, here's another problem. I'm used to dealing with Android issues, but this phone is pushing my sanity. I'm about ready to throw it in the trash and go buy a new Note 4 on Amazon.
Samsung has it's fair share of problems, and battery life wasn't always so great with the Note 4, but overall it was a much better experience. And it can run AOSP/CM quite nicely while retaining full functionality, the v10 cant, not without sacrificing hardware features like the camera and 2nd screen. I much prefer AOSP(ish) over stock because there is little or no bloat.
The v10 is my first LG and almost certainly my last, they have in all likelihood lost a potentially long term customer. I bought an LG to see what was out there other than Samsung, now I sometimes wish I hadn't left.

Which Driver To Flash From Boot?
Mine froze and upon restart it either gets stuck on the LG splash screen or it shows the splash screen and turns off but never fully booted again.
I tried to use the LG Bridge PC App but because it doesn't fully boot Android, it doesn't detect it. Also if I connect the USB upon booting, I get an "unknown driver" error.
I was hoping there is a way to flash the device from boot via another tool? And which driver would I have to install for it?
Anyone here knows?

Went to update my v10 (I'm not unlocked or rooted) Never turned on again after that. Screen was blank. Swapped it out at Tmobile for 5 bucks.

I moved over to the V10 from a galaxay s5 whihc replaced my HTC m8. THe camera is cool, but the battery management is terrible for this phone. I'm a medium user and am getting 5 hours maybe 6, I can make that work. But the random reboots and freezes are a turn off. I'll put up with it till HTC releases something new or the pixel comes to t-mo. LG did not impress me. And Samsung is only good rooted...maybe i'll see what Huwei is up to.

I got the bootloop last night, just out of the blue. I tried everything to fix it but it seemed bricked. I'm sending it in even tho it might be out of warranty by 1 month. Hopefully they'll just take care of me..

This just happened to me last Thursday. Random freezing then it wouldn't boot. Pulled the battery and was able to get it to boot again. Then I was driving home and it completely died, had to take it in for warranty replacement, just got my new one today. The T-Mobile rep said that they have fixed the issue, so we will see.

Related

[Q] Sensation Resetting Constantly?

Ive had this sensation since day one it came out and ever since it was doing light resets showing the HTC splash and going back to the main home screen but now its become much more intense. it does a full restart and everything. I get all the splashes, the TMO one and the HTC one. And it takes forever for it to restart too! It happened to me once while i was on the phone randomly. and other times just when it was chillin in my pocket.
I put ADW Launcher on there but i hope that isnt the reason why it is doing this. My guess is that im killing the memory forcing it to restart but that shouldnt be the case if it is just in my pocket.
Let me know if you guys have had the same issue too.
I will be taking my phone back to my store whilist fighting the 50$ BS restocking fee. Ive had this thing for 4 days and its giving me problems just like the G2x! Ive had so many phones this past 3 months and its become a pain.
Exact the same issue here, and seeing other posts on this forum, we are not the only one... Shop where I bought the phone YESTERDAY (in Holland), does not wan to replace it or return my money, guy just wants to repair it? OK, that's a dodgy side of the shop, but I believe that HTC should do something about this. I think that since yesterday, I have sent about 30 'Abnormal reset' reports. The phone prompted me to send this to HTC and I did.
I hope that you can resolve your issue. Maybe an idea - I have Lebara prepaid card - and it happens every 2 minutes that the phone resets itself. Maybe if you try another card - you might get better luck - but that should not be the point - we just want to use our own sim-cards, right?
If you manage to get the solution - please let me know. Cheers and good luck!!!!
Mine seems to reboot the ui constantly as well. At first it seemed like it was only when I installed large batches of apps. Now I've seen it when closing the browser, closing angry birds, after leaving the settings menu... It seems completely random. Very sad, it looks like I'm returning yet another device and waiting for the next. This is just one of Many issues I've had after only one week of use.
Sent from my HTC Sensation 4G using XDA App
I literally took mine off the charger and it was ON...Got on my Xoom for a second and something told me to grab my phone...So as I hit the power/unlock button nothing happens....i hold it down...nothing...i try the volume and all the others...nothing...
So i finally took the battery off..put it back in and it starts up once i pushed the button...
Thats what i get as far as my issue..basically the phone turns off randomly on its own...I miss all kinds of calls and stuff.
I pray this is addressed in an OTA..cause my 1st unit had 0 issues other than the 1 dead pixel that i should have just dealt with.
This happened to me two of three times today. It seems as if the quality of the software is deteriorating the longer I have had it.
Posted in another thread. Had the phone 5 days and until this afternoon no problems at all. Today it was sitting on my desk, screen dark and spontaneously the boot screen came on and it was booting. Wasn't running anything.
Just using stock Sense, no launchers or even widgets running.
So far just one reboot. Will keep monitoring.
Mine just restarted twice today while I was speaking!
And the gsm signal is really, really bad compared with other phones.
This is just the way that Android works. Launchers (and other apps not currently being used) get pushed out of memory when the memory is needed, such as when browsing with lots of windows open or playing a memory intensive game. When going back to the launcher, it therefore needs to reload.
It's not an error or a bug.
You'd basically be taking you're phone back saying "The OS on my phone is working how it was designed. Please can I have a refund."

my first Boot Loop... 2 months in

My Unrooted G2x had its first boot loop last night. I had bough the G2x directly from a Tmo store on April 20th. And two months later June 20th, i noticed my G2x rebooted and came up with “error checking”m or something like that. I put it back in my holster not thinking anything of it... a short time later, i realized my G2x was off an would not turn on. i put it on a charger and charged it for about a half an hour. When i tried to turn it on, it would not boot all the way. It got stuck at the LG logo and would keep rebooting. The only way to stop it was to do a battery pull. And every time i tried to turn it on, the same thing would happen. So i was forced to do a factory reset. Most of the other posts/threads i have seen that did this seemed to be rooted and have a non stock rom on it.
So my question is, would this be fixed in the update (yeah i know whenever that is) or should i ask for a replacement. Factory reset is such a pain. Putting everything back, recreating email signatures etc... And i am sure they will just give me a used G2x anyway. For the most part i had issues the first few weeks and mostly no other issues besides the battery life. Juice defener helps the battery life. And found fixes to my other issues. Well unless this keeps happening.
I was just wondering what others did,who had this experience. I was thinking of calling Tmo just so they have it on record that i complained about it, in case i need to replace it.
Thanks in advance for any advise offered--
Replace or wait until update???
What ROM and kernel were you running? Even if you are completely stock if it were a re-occurring issue we'd know about it by now. Bootlooping can be caused by many things and is possible on any ROM so I wouldnt count on the update preventing it from ever happening again. This kind of stuff is the reason using Titanium Backup is such a good idea. Schedule it to back up apps and data nightly so that if a crash does happen 99% of your settings, apps, and data can be restored with a few taps of the screen.
Keep it. Seriously its a computer in its own way and these things happen. Fix it and mmove on.
ITS ALL WONKY!!!
That's how it started for me a little over two weeks ago. Now it reboots too often, it won't end calls, it calls people like it's possessed, wifi won't stay connected, I'll have 4g in an area one day and no service in the exact same spot the next, overheat and gets hot enough to scare my daughter (one time thing), andmy battery has to be charged every four hours.
Tmobile said (3 reps in customer loyaltymind you) we can't do anything about it because it's a known issue.
I am very upset about this
And to make it worse, one rep asked me why I didn't return it under the remorse period. I told her this started after my remorse period ended. They won't even send me a new g2x. I'm gone from tmo (sadly there is nowhere to go)
Sent from my LG-P999 using XDA Premium App

[Q] Lately, a bunch of Nexuses have been randomly committing suicide...

Okay, so yesterday, my friend comes to me saying his Nexus S (Sprint) just randomly quit working for no reason. And then his phone is totally stock, no root, no bootloader unlock, and no custom recovery. So I go home, plug this Nexus S into the charger, but the screen remained blank. I unhooked it from the charger, then decided to plug it into the computer. The computer made no sound, did nothing at all. I tried all possible key combos in existence. The only thing the Nexus did was to become warm. I furthermore researched about this issue all over Google, and I've found plentiful Nexus S users report that their Nexus S quit and won't give any sign of life this month. Today, ANOTHER friend came to me, but this time, it was because he forgot the pattern lock to his Nexus S (Sprint). No biggie. I just went into the recovery, and wiped data (since he also forgot his Google account). I wanted to use this Nexus to see if I can diagnose the other Nexus. So in my hands, I hold 2 Neuses. One bricked HARD. The other healthy and free. I just want to confirm, there IS AN ISSUE W/ OUR NEXUSES that makes them die, and we have to figure out what is causing this to happen. We need a solution. I need other Nexus S users to confirm this issue by commenting within this thread.
Just the past couple days my Nexus S has been on the fritz. I've always been able to overlock/underclock, but now if I touch the clock settings, it reboots. I cant even set the max frequency to 800mhz any more. I've tried nearly every rom and kernel and I believe its the just the hardware finally degrading. Also the responsiveness of the device is hugely slower than when I first purchased the it, I have to wait about 10 seconds after unlocking the screen to be able to do anything, and Im on completely stock now.
Really hoping for a good nexus phone to come out this year.
Looks like there are some design flaws with this device like the power button. Not sure there are any solution beside using your warranty if you have one and buying a different phone.
Sent from my SGH-T959
eksasol said:
Looks like there are some design flaws with this device like the power button. Not sure are are any solution beside usjng your warrenty if you have one and buying a different phone.
Sent from my SGH-T959
Click to expand...
Click to collapse
Agree with you there. I don't believe there's a point trying to look why exactly some Nexus S die. It's specialized electronics and without the knowledge you could pretty much be poking your finger at everything and nothing for the rest of your life. And even if you find out the issue, doesn't mean you can fix it yourself... :/
Easier to just send it for repair and be done with it.
Edit: When I first got my Nexus I sent it for repair to Samsung. Came back with "BGA failure" on the work sheet. Bad soldering? Who knows.
Maybe, maybe its the CPU, this thing cannget hot sometimes. Maybe a contact messes up. Samsung is notorious for good hardware just dieing.
Sent from my A100 using Tapatalk 2

[Q] LG G2 rebooting and going in bootloop out of nowhere

I sent my LG G2 back to LG some months ago as the top of the screen was unresponsive and the screen was starting to get unglued. It was right before my warranty ended. When I got it back, as my warranty was already expired I decided to root the phone (using stump), but I kept the stock rom. Actually the only reason I rooted my phone was to install jishnu's camera mod as I wanted better quality pics and 4k video (and that never happened as I never got to see the lg g2 version of it).
After a couple months, my phone started rebooting with no apparent reason. After a week of this shenanigans, I woke up one morning to a bootloop. I was able to get it in download mode, so I tried flashing the original stock to undo the rom using the LG flash tool method (http://forum.xda-developers.com/showthread.php?t=2663369), but It didn't go through because it said it was a different version of the phone. I even try with the alternative dll provided in the post with no luck.
Two days later, after fighting tirelessly with the phone, I was able to get into recovery (twrp). At this point, I installed a Rom (slimkat) and that seemed to fix the problem. Then, a couple days later my phone started doing the same stuff again. Most of the time, the reboots were quick and it only bootlooped every now and then, and finally going into android. It get's really hot around the camera though.
Today it's absolutely stuck in a boot loop and won't go into recovery. I was able to pull the logs a couple days ago right after a reboot.
I would really appreciate if anyone could look into them and tell me what's wrong and if it's possible to fix. My biggest fear is it is hardware related (which would suck because it basically just came back from being serviced).
Except for these last episodes, it's the best phone I ever had. I love the quality of the pics, the size, the screen and I was hoping not having to upgrade for a couple years.
Thanks in advance.
(I removed the Logs because even though I scrubbed personal data from them, I still got 16 downloads and not a single reply related to them, and just to be safe, I will minimize the chances of anything going sour)
Have the same issue. It just started going in bootlops. Sometime I can get a few hours of use if I am lucky but no matter what I do (diff roms,baseband, lg flash tool to original firmware) bootloop will not go away.
Seems like something many people are experiencing after a year.
Let me know if you figure it out

Device no longer gets past LG screen, looking for advice before factory reset

So just to preface all this, the phone is probably toast, I got it the day it came out and I've done all the common sense things to get it up and running. I replaced the battery with a fully charged one (complements of LG) and tried to turn it back on. It gets to the LG screen, and sometimes the ATT symbol shows up, but no longer to the home sreen. After I've seen the LG screen, I can no longer do anything. I can however remove and reinsert the battery and begin the cycle anew. So has this happened for anyone else?
After a few minutes of brainlessly attempting to resurrect the device, it now consistently gets to the ATT screen. The problem is that the ATT animation only goes for a few frames and then stops. The blue led flashes slowly, and then nothing (or perhaps another LG screen).
Are you even able to get to the factory reset screen? because I'm having the exact same issue and I can't even get there.
I bought the phone in June and it's been working great until today. I was just using the phone as normal for hangouts when it froze on me. Obviously, I removed the battery and now it's stuck in the same loop that you have described where I have to remove the battery just to get to the LG logo screen upon booting.
Should I contact AT&T support or LG support for this?
---------- Post added at 08:25 PM ---------- Previous post was at 08:08 PM ----------
Seems the only fix is RMA
http://forum.xda-developers.com/g4/help/lg-g4-stuck-bootloop-t3268734
Same thing happened to me:
http://forum.xda-developers.com/att-g4/general/lg-g4-stuck-bootloop-rma-solution-t3279690
I'm pretty sure you have one of the 1.0 devices. This is a common problem among the first batch of G4s made before October 2015. You can check the hardware revision number by removing the battery. If it says H/R 1.0, your phone is useless now, something to do with the motherboard. Contact LG and demand a replacement, they know about the problem. It has happened to a lot of users.
I had this exact thing happen to me about a month ago. Also a day 1 phone. Took it into ATT to see what's up. They couldn't do anything since I don't have insurance. But they did suggest doing an RMA on the LG site for repair since the phone has a 1 year manufacturer warranty for parts. So I did that and LG fixed the phone and sent it back. Turn around time was like 2 weeks. RMA process was done online. https://www.lg.com/us/support/repair-service/schedule-repair. Best of luck
Today I was in the middle of typing up a Google+ post when my phone started vibrating and wouldn't stop. Realized it was completely frozen so I pulled the battery. At first t wouldn't boot then it booted up fine and I was like "thank god". Went to plug it in and I'm back at the boot screen. Tried my other fully charged battery and Best I could get was to the death star and that's when graphics got distorted then it rebooted and now its hard bricked won't even turn on. Got mine a day before at&ts launch on June 4, really thought by now the motherboard issue was all hype. So why would you have to go through LG and not just get a refurb swap through at&t? As long as there's no visible physical damage shouldn't be an issue I would think
Sent from my SHIELD Tablet K1 using Tapatalk
so yeah AT&T is sending me a replacement, no drama. Not sure what insurance has to do with anything

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