New S7 G930W8, Headphone mic not working with any headset. Any solution? - Samsung Galaxy S7 Questions and Answers

Just got a new in box Galaxy S7, G930W8, did a factory reset and updated to the latest firmware, and the headset microphone is not working on the first try. I've tried the OEM headphones and another pair and the mic doesn't work on both. I can hear the other person but the other person can't hear me.
Any ideas on what could be the problem? Or if there is a quick fix?

Exchange.

peachpuff said:
Exchange.
Click to expand...
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Oh god... It's a hardware issue?? Do you think reflashing the stock rom could resolve it?

Its just a guess, can you exchange it?

montrealguy said:
Oh god... It's a hardware issue?? Do you think reflashing the stock rom could resolve it?
Click to expand...
Click to collapse
Factory reset first, if it still won't work, try flashing firmware, if that still doesn't work, it's 99% likely hardware

Related

Really big stupid problem!

Hi,
I've downgraded from WM6 (Smart1 v2) to LvsW RUU_Prophet_220734_2207114_024721_NVID.
But now my sound doesn't work :'(
If I use my headset...I hear the sound..but without NOTHING!
Anybody else got this problem?
I did serveal flashes but no sound :-(
Probably your loudspeaker is dead.
I had the same problem, warranty.
But nothing about flash, it's a problem on many Prophet
xvx45 said:
Probably your loudspeaker is dead.
I had the same problem, warranty.
But nothing about flash, it's a problem on many Prophet
Click to expand...
Click to collapse
But I find it quiet strange... because it's just @ that point!
Could also just be the the headset jack. Happened to me on two prophets after using the headset. Usually it's a pin which got stuck after pulling out the headset.
GAMBIT999 said:
Could also just be the the headset jack. Happened to me on two prophets after using the headset. Usually it's a pin which got stuck after pulling out the headset.
Click to expand...
Click to collapse
But... Before I flashed it...it worked :S
GAMBIT999 said:
Could also just be the the headset jack. Happened to me on two prophets after using the headset. Usually it's a pin which got stuck after pulling out the headset.
Click to expand...
Click to collapse
How can I check this right?
Surely, your speaker is bricked. It's a known problem of the Prophet.
Why just after flashing? Only a coincidence, I think.
Regards.
Nostramo
Nostramo said:
Surely, your speaker is bricked. It's a known problem of the Prophet.
Why just after flashing? Only a coincidence, I think.
Regards.
Nostramo
Click to expand...
Click to collapse
How can you say it's bricked :S
I'd worked fine.. everything... except the sound :-(
binky11 said:
Hi,
I've downgraded from WM6 (Smart1 v2) to LvsW RUU_Prophet_220734_2207114_024721_NVID.
But now my sound doesn't work :'(
If I use my headset...I hear the sound..but without NOTHING!
Anybody else got this problem?
I did serveal flashes but no sound :-(
Click to expand...
Click to collapse
Yes dude this is a problem with almost every prophet I also got it couple of months ago n got it repaired under warranty Actually ur speaker is fine its a problem with the headphone Jack..............
Fady said:
Yes dude this is a problem with almost every prophet I also got it couple of months ago n got it repaired under warranty Actually ur speaker is fine its a problem with the headphone Jack..............
Click to expand...
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I just figured it out yes
Thanks!
one stupid que - how to flash rom?
i am newer joined to this forum and have O2 xda Neo
please tell me... how to?

Hissing when audio starts

So not sure what's up, using that icecream fake rom and OC kernel, and I hear audio hissing most noticible through headphones when there is a noise, there is a hissing going on. It stops after audio stops though, not sure what's up.
I don't know if my rom and kernel are related to this, may have been here before? Anyone else notice this?
Try putting different rom and see the issue is still there cauz I been running ice cream rom with faux123's kernel and never had single problem like this.
jigglywiggly said:
So not sure what's up, using that icecream fake rom and OC kernel, and I hear audio hissing most noticible through headphones when there is a noise, there is a hissing going on. It stops after audio stops though, not sure what's up.
I don't know if my rom and kernel are related to this, may have been here before? Anyone else notice this?
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using xda premium
Just tried this and still the same problem
http://forum.xda-developers.com/showthread.php?t=1426590
Guess my phone is broken?
Also tried returning the ICS one to stock same problem. Also tried it on my hd595 headphones, same problem.
I should mention it does it on the speakers as well, but it's much less noticible.
Do factory reset and if its still bad than you have bad hardware.
jigglywiggly said:
Just tried this and still the same problem
http://forum.xda-developers.com/showthread.php?t=1426590
Guess my phone is broken?
Also tried returning the ICS one to stock same problem. Also tried it on my hd595 headphones, same problem.
I should mention it does it on the speakers as well, but it's much less noticible.
Click to expand...
Click to collapse
By factory reset do you mean like unroot and all?
Well try out stock rom first and if you still have problem than i am pretty sure its ur phone but going stock won't hurt because you would be returning them any way.
jigglywiggly said:
By factory reset do you mean like unroot and all?
Click to expand...
Click to collapse
It's not your ROM its he audio chip in the phone. There is a thread in skyrocket general where we have been discussing it.
Only workaround is bluetooth or higher quality headphones kinda mask it.
http://forum.xda-developers.com/showthread.php?t=1428792
So what exactly did you guys do for workaround?
draztikrhymez said:
It's not your ROM its he audio chip in the phone. There is a thread in skyrocket general where we have been discussing it.
Only workaround is bluetooth or higher quality headphones kinda mask it.
http://forum.xda-developers.com/showthread.php?t=1428792
Click to expand...
Click to collapse
Wait so all phones do this? But I mean it's so loud... well there is a tiny scratch on it too, might as well replace it anyway.
I can't use bluetooth headphones though because I have an icontrolpad and I don't think it can connect to multiple audio devices. Oh well, I don't use it for heavy music stuff, but I mean it's just really loud that hissing.
appdroid said:
So what exactly did you guys do for workaround?
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Click to collapse
Nothing, you either ignore it or go bluetooth
jigglywiggly said:
Wait so all phones do this? But I mean it's so loud... well there is a tiny scratch on it too, might as well replace it anyway.
I can't use bluetooth headphones though because I have an icontrolpad and I don't think it can connect to multiple audio devices. Oh well, I don't use it for heavy music stuff, but I mean it's just really loud that hissing.
Click to expand...
Click to collapse
Yup, just some of us notice it and others don't. I forget about it unless I try to hear for it. If it's extremely loud I'd get a replacement
So replaced it, same problem. Oh well, but I mean I guess you can ignore it, but hissing bugs me, not enough to not love this phone though.
Even have LTE in Pleasanton.
Thx fags for help anyway

Head phones problem

Hi,
The problem occurred while I was speaking on my hands free. The person I was talking stopped hearing me. Since then I could not use my handsfree, it just does not take calls when I push handsfree button. But I still can use them as headphones - listen music etc. But phone does not react anyhow on handsfree button - although it should stop/play music. Phone does recognize that the handsfree is connected - the icon appears on the tom when I'm plugging in the handsfree. I have noticed one this also. Before when I plugged wire connected to my AUX input in the car it showed on the phone icon for head phone (no microphone on the icon), now no mater what I'm plugging in it show headphones and microphone.
I have tried soft and hard reset.
Please help
What ROM?
bananagranola said:
What ROM?
Click to expand...
Click to collapse
Sorry, I did not understand your question. Where could I find this info?
lavleon said:
Sorry, I did not understand your question. Where could I find this info?
Click to expand...
Click to collapse
Are you rooted? Have you flashed a custom ROM?
bananagranola said:
Are you rooted? Have you flashed a custom ROM?
Click to expand...
Click to collapse
I do know what does it mean "rooted". How would I flash the ROM. The only thing I have tried is soft and hard reset.
lavleon said:
I do know what does it mean "rooted". How would I flash the ROM. The only thing I have tried is soft and hard reset.
Click to expand...
Click to collapse
Wait, OK, sorry. I wasn't clear before and made assumptions. The headset problem you have sounds similar to one that was a problem on a custom ROM awhile back. Since you aren't using a custom ROM, I'm being uselessly unhelpful and you should ignore me.

Any reason the headset might stop working?

I recently switched from CM10 to JellyBam version 5.2. It is running Android 4.2.1. Ever since I installed it (and I've tried re-flashing it twice) the audio is only coming out of the main speaker and not the headphone jack. Does anyone know why this would happen?
Update:
It seems to not be recognizing the headphones at all. When I set it to make the phone silent when I plug in headphones nothing happened.
azd9 said:
I recently switched from CM10 to JellyBam version 5.2. It is running Android 4.2.1. Ever since I installed it (and I've tried re-flashing it twice) the audio is only coming out of the main speaker and not the headphone jack. Does anyone know why this would happen?
Click to expand...
Click to collapse
If you check that thread you'll see that there are problems routing sound to the headphones in this release.....ther's also a suggested fix as well.
cr1960 said:
If you check that thread you'll see that there are problems routing sound to the headphones in this release.....ther's also a suggested fix as well.
Click to expand...
Click to collapse
Sorry I must have missed it going through the thread.
azd9 said:
Sorry I must have missed it going through the thread.
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Click to collapse
For anyone else who has this problem, the answer is getting SoundAbout
azd9 said:
Sorry I must have missed it going through the thread.
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Click to collapse
NP
I see that a permanent fix is on it's way through some code change. Others report that app works for them, hope you have the same experience.
It foes work... However the auto detect wasn't working for me... When I use headphones I had to set it that way
.. Using the speaker I had to set it to speaker... Its not jumping through hoops as its just checking an option. But it does indeed get the job done
Sent from my One X using Tapatalk 2

Changed my digitalizer on my OPO, problems with loud speaker?

Hello, this is my first post on XDA I recently bought a OPO from a friend fairly cheap, he just changed the digitalizer on it as he cracked the screen. The only problem was that the loud speaker stopped working when he replaced it. Everything else on the phone is working fine. I've opened up the phone to look at the ''motherboard'' which the speakers connect to, can't see any issues (would post a picture on the parts i mean, but since i haven't made 10 posts i can't have links in my posts). Now, can it be this part acting up? As i read somewhere that this part also controlls the vibration, and the 3 buttons in the bottom of the phone. But those work just fine. Or could it be the actual speakers? But i couldn't think that he could possibly manage to break the speakers somehow... Any suggestions? Also, english isn't my main language so excuse me if there are any errors in my text
aerotox said:
Hello, this is my first post on XDA I recently bought a OPO from a friend fairly cheap, he just changed the digitalizer on it as he cracked the screen. The only problem was that the loud speaker stopped working when he replaced it. Everything else on the phone is working fine. I've opened up the phone to look at the ''motherboard'' which the speakers connect to, can't see any issues (would post a picture on the parts i mean, but since i haven't made 10 posts i can't have links in my posts). Now, can it be this part acting up? As i read somewhere that this part also controlls the vibration, and the 3 buttons in the bottom of the phone. But those work just fine. Or could it be the actual speakers? But i couldn't think that he could possibly manage to break the speakers somehow... Any suggestions? Also, english isn't my main language so excuse me if there are any errors in my text
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Click to collapse
Make sure the daughter board(speaker assembly) at the bottom of the device is properly aligned and well screwed.
Mr.Ak said:
Make sure the daughter board(speaker assembly) at the bottom of the device is properly aligned and well screwed.
Click to expand...
Click to collapse
Thanks for the tip! I tried checking that it was in place and tightening the screws, still no luck I think i might try buying a pair of new speakers
aerotox said:
Thanks for the tip! I tried checking that it was in place and tightening the screws, still no luck I think i might try buying a pair of new speakers
Click to expand...
Click to collapse
Confirm from your frand if speakers were working before and also which ROM are you using?
Mr.Ak said:
Confirm from your frand if speakers were working before and also which ROM are you using?
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Click to collapse
Yes, the speakers were working before he changed the digitalizer. I'm on Cyanogen 12.1-YOG4PAS1NO, no custom rom or recovery on the phone.
aerotox said:
Yes, the speakers were working before he changed the digitalizer. I'm on Cyanogen 12.1-YOG4PAS1NO, no custom rom or recovery on the phone.
Click to expand...
Click to collapse
You can try flashing Cos13.1.x through fastboot to see if it makes any difference,
https://forum.xda-developers.com/oneplus-one/general/guide-return-opo-to-100-stock-t2826541
Also,can you hear in-call voice?
Mr.Ak said:
You can try flashing Cos13.1.x through fastboot to see if it makes any difference,
https://forum.xda-developers.com/oneplus-one/general/guide-return-opo-to-100-stock-t2826541
Also,can you hear in-call voice?
Click to expand...
Click to collapse
Think that would help? Also, yes everything else works.
aerotox said:
Think that would help? Also, yes everything else works.
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Click to collapse
Yes it can be...give it a try.
Mr.Ak said:
Yes it can be...give it a try.
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Click to collapse
I tried flashing the newest stock rom from that link, still no luck.. seems like it's hardware releated. Just ordered new loud speakers, they were very cheap anyways so. Will update when i recive them
aerotox said:
I tried flashing the newest stock rom from that link, still no luck.. seems like it's hardware releated. Just ordered new loud speakers, they were very cheap anyways so. Will update when i recive them
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Did you ordered the whole daughter board?
Mr.Ak said:
Did you ordered the whole daughter board?
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Click to collapse
Yes i did

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