Quick charging stopped working - Honor 8 Questions & Answers

Hey guys! I'm proud owner of honor 7 and 8 (3 weeks old).
Unfortunately it seems that my H8 is faulty. Original quick charger is not recognized. (Works well on H7). If I use H7's 5V2A charger with usb-c cable it works with H8 (normal charging).
How it is possible that it stopped recognizing original 9V2A charger? I never used 3rd party charger/usb-c cable.
I cannot find options for quick charge in settings.. hidden?
I guess RMA.... yey :crying:

(Smart Power 4.0) is already with honor 8 , it should work unless hardware problem u can check with service ! .

Related

Slow charging problem

Hello all,
Since yesterday I have this very strange slow charging problem.
Yesterday I charged for a little bit my Mate7 from a car charger. The charger works and the cable also, used it to change my note3, note4, oneplus one and never gave me any problems.
I charged it for 10-15 minutes from a car charger which for a fact I know that it's working properly. This morning the battery was 8%.....I'm changing it for 4 hours and the battery is only at 55%?
Anyone else had this problem? Any ideas on what's going on?
Please help
Root charge again
Why should I root it in order to charge it as before?
blackfire2802 said:
Hello all,
Since yesterday I have this very strange slow charging problem.
Yesterday I charged for a little bit my Mate7 from a car charger. The charger works and the cable also, used it to change my note3, note4, oneplus one and never gave me any problems.
I charged it for 10-15 minutes from a car charger which for a fact I know that it's working properly. This morning the battery was 8%.....I'm changing it for 4 hours and the battery is only at 55%?
Anyone else had this problem? Any ideas on what's going on?
Please help
Click to expand...
Click to collapse
Always use charger 1.8A.. (original huawei) or 2A (samsung one)
in car u have cheap rubbish charger probably NOT even 1A..
I use 2A .. at home ..
Get proper quality car charger..
Yeah well, it charged my note 3, note 4 and OnePlus One without any problems..... So obviously it's not the charger...
blackfire2802 said:
Yeah well, it charged my note 3, note 4 and OnePlus One without any problems..... So obviously it's not the charger...
Click to expand...
Click to collapse
faulty piece , warranty ..
blackfire2802 said:
Hello all,
Since yesterday I have this very strange slow charging problem.
Yesterday I charged for a little bit my Mate7 from a car charger. The charger works and the cable also, used it to change my note3, note4, oneplus one and never gave me any problems.
I charged it for 10-15 minutes from a car charger which for a fact I know that it's working properly. This morning the battery was 8%.....I'm changing it for 4 hours and the battery is only at 55%?
Anyone else had this problem? Any ideas on what's going on?
Please help
Click to expand...
Click to collapse
Are you able to solve the issue. I am also facing same issue. I have changed charger , factory reset the phone but still its charging at extremely slow rate.
Same problem here. Has anyone a solution for the slow charging? I just charged for over an hour and it went from 22% to 25%. Original charger and cable.
Exactly same problem .
I have changed the firmware to official lolipop 5.1.1 but there is no difference.
Start charging at midnight and at 7 h am, 40% battery!
The phone is charging but if I must charge for 24 hours , this is a big problem.
This problem is only on Lolipop or same on Kitket?
netvlada said:
This problem is only on Lolipop or same on Kitket?
Click to expand...
Click to collapse
I don't know but i am in lolipop
i think it is only Lolipop problem,i have the same broblem ,but not every time to slow charge.
Buy yourself USB power monitor on ebay or amazon (they arent expensive) to see how much Amps is getting through. I had three different cables and only one of them charged with 1.7A. The other .085A or 0.99A.
blackfire2802 said:
Hello all,
Since yesterday I have this very strange slow charging problem.
Yesterday I charged for a little bit my Mate7 from a car charger. The charger works and the cable also, used it to change my note3, note4, oneplus one and never gave me any problems.
I charged it for 10-15 minutes from a car charger which for a fact I know that it's working properly. This morning the battery was 8%.....I'm changing it for 4 hours and the battery is only at 55%?
Anyone else had this problem? Any ideas on what's going on?
Please help
Click to expand...
Click to collapse
Please check if your data cable works when you connect your mate 7 to pc? By it I means if your device is deted as media device or it only charges ?
This problem used to happen with me .. look
the problem isn't actually the charger itself, it's the USB cable. It needs to be a genuine USB cable that came with some phone, I use a samsung one that came with a note 3. borrow one or get it, or get a full charger.
those USB types work
- HTC , Samsung , Huawei
But first, You need to get a samsung charger 5V >> 2A " you just say to the seller, Samsung fast charge capable charger"
my Huawei y6 is now slow charge from 50 to 100 it take around 3 hrs . i use the original charger.what could be the reason ? And how to solve this ?

Honor 8 Charging/USB Connection Issue

Currently i am dealing with an issue with my Honor 8 which deals with fast charging and connecting the device to a PC. My device takes between 5-8 hours to charge, i've also tried another Honor 8 USB Type C charger which belongs to my friend. And It's still not working. It also won't connect to any PC. It always shows that the device is not recognizable and or has malfunctioned. Funny thing is that i sent it in for a Warranty Repair which once i got back, still has the SAME issue!! They "Claim" to have changed the USB Type C Port, Battery, and Charger with USB Type C cable. Spent plenty of time on the phone with Huawei trying to find a solution but i'm not getting a great solution. They escalated the situation to "Higher Up" after i spoke to a manager (Second Time) to see what else can be done. I'm thinking motherboard kinda fried a little one day while charging?? Some hidden Toggle within settings to enable fast charging and PC connection?? Anyone else having this same issue??? This happened out of nowhere as well. One day working and the next Issues everywhere! Sorry for the long Rant. But i'm still wondering if someone has pr had the same issue or kinda the same issue. I can't be the only one with this issue.
Sorry to hear but this happens to the best of devices.. At least Honor/Huawei are investigating the problem. But I would of thought they would conduct a test on your phone when it came in and again before sending it out to you. Still they would have to put on their jig and run a full test and or ship your out a replacement device.
i would suggest you to give it and get back another device from service center.. i think , you got a faulty unit.. bad luck..
thilak devraj said:
i would suggest you to give it and get back another device from service center.. i think , you got a faulty unit.. bad luck..
Click to expand...
Click to collapse
Yeah, if you have just received your device then I'd send it back to Honor and request for a replacement unit. As yours could be faulty. However if you've had it for more than 14 days then you will have to send it back to their Service Center for repairs.
Another with the same problem here...
I bought mine from a guy (second hand) at a very good price. The Fast Charge never worked and when I connect to a computer I have the same problem...
The weird thing is that if you try to charge with a power bank or a USB from a computer or laptop it charges very fast... Very. But to the AC power it takes ages. I also try with the Charger of another guy and in a shop and never have Fast Charging... Don't know what to do because for the rest the cellphone really work well.
Same problem as above. USB charging seems to work fine but AC charging is unbearably slow (50-300 mah, 10-20 hours to charge). Running stock rooted Emui 4.1. I've tried factory resetting, unrooting, relocking bootloader, rerooting, and flashing backups from when it was working and nothing seems to have made any difference. Since USB charging works normally I hope this is just a software problem but Honor needs to look into this.
The "device is not recognizable and or has malfunctioned" sounds like you're using Windows 8 or later, so the OS should have USB 3 support baked in. Did you install HiSuite and the driver for the Honor 8? Although it's a USB type C connector only 2.0 transfer speeds are supported, so if you've got a cable with a standard USB connector data connectivity try a 2.0 port. Are you seeing any Unknown Devices in Device Manager? And is the Phone showing up?
Also, now that I'm thinking about it, PC data connection is turned off by default and has to be turned on everytime you connect the Honor 8 to a PC. There's a prompt that pops up under EMUI 5.0, but I think you had to manually change it from Charge Only to MTP/Device file manager Mode.
Fast Charging with an AC adapter only works with the charger that comes with the Honor 8 (or other Huawei phones that Fast Charge at 9V/2A). Qualcomm Quick Charge adapters will only charge at regular speed (probably 5V/1A). If you use an AC charger from an old flip phone or something a lot of those are only rated at 5V/150mA and might not provide enough juice to keep the battery from depleting if you're using the Honor 8 while charging it (and take 20 hours to hit 100%).
evilpaul13 said:
The "device is not recognizable and or has malfunctioned" sounds like you're using Windows 8 or later, so the OS should have USB 3 support baked in. Did you install HiSuite and the driver for the Honor 8? Although it's a USB type C connector only 2.0 transfer speeds are supported, so if you've got a cable with a standard USB connector data connectivity try a 2.0 port. Are you seeing any Unknown Devices in Device Manager? And is the Phone showing up?
Also, now that I'm thinking about it, PC data connection is turned off by default and has to be turned on everytime you connect the Honor 8 to a PC. There's a prompt that pops up under EMUI 5.0, but I think you had to manually change it from Charge Only to MTP/Device file manager Mode.
Fast Charging with an AC adapter only works with the charger that comes with the Honor 8 (or other Huawei phones that Fast Charge at 9V/2A). Qualcomm Quick Charge adapters will only charge at regular speed (probably 5V/1A). If you use an AC charger from an old flip phone or something a lot of those are only rated at 5V/150mA and might not provide enough juice to keep the battery from depleting if you're using the Honor 8 while charging it (and take 20 hours to hit 100%).
Click to expand...
Click to collapse
I am using the charger included in the package and its not working properly, also I tried with other Honor 8 Adapter that worked on my friends Honor 8 and is not working on mine. Also tried on My aukey Quick charge 3.0 compatible AC charger and is still slow as *****. If It is connected to acomputer USB charges faster than to the power line so i assume is a software problem or bug that do not detect properly the power any solution?
Can not send it back to Huawei because I bought it as second handed...
Leeddies said:
Currently i am dealing with an issue with my Honor 8 which deals with fast charging and connecting the device to a PC. My device takes between 5-8 hours to charge, i've also tried another Honor 8 USB Type C charger which belongs to my friend. And It's still not working. It also won't connect to any PC. It always shows that the device is not recognizable and or has malfunctioned. Funny thing is that i sent it in for a Warranty Repair which once i got back, still has the SAME issue!! They "Claim" to have changed the USB Type C Port, Battery, and Charger with USB Type C cable. Spent plenty of time on the phone with Huawei trying to find a solution but i'm not getting a great solution. They escalated the situation to "Higher Up" after i spoke to a manager (Second Time) to see what else can be done. I'm thinking motherboard kinda fried a little one day while charging?? Some hidden Toggle within settings to enable fast charging and PC connection?? Anyone else having this same issue??? This happened out of nowhere as well. One day working and the next Issues everywhere! Sorry for the long Rant. But i'm still wondering if someone has pr had the same issue or kinda the same issue. I can't be the only one with this issue.
Click to expand...
Click to collapse
The EXACT same thing happened to me! About a week ago, my phone just stopped connecting to the MacBook. I then tried it on my windows computer, at work, and still, nothing.
I've been through the settings and changed everything and yet it is still not recognised by a computer.
My next option is to do a factory reset with the phone but I am determined to not do that as I don't want to lose so much data.
Did you resolve the issue?
HTCOneO2UKUser said:
The EXACT same thing happened to me! About a week ago, my phone just stopped connecting to the MacBook. I then tried it on my windows computer, at work, and still, nothing.
I've been through the settings and changed everything and yet it is still not recognised by a computer.
My next option is to do a factory reset with the phone but I am determined to not do that as I don't want to lose so much data.
Did you resolve the issue?
Click to expand...
Click to collapse
Unfortunately I did not, Huawei would not do anything else, claimed to changed parts and nothing fixed the issue. So I sold my device for 80 bucks. Did you use any new chargers, car chargers, or change usb cables? I used a car charger with quick charge and a new us cable. Was charging my device while driving and noticed my phone was extremely hot. Must of unsoldered something on the motherboard.
Leeddies said:
Unfortunately I did not, Huawei would not do anything else, claimed to changed parts and nothing fixed the issue. So I sold my device for 80 bucks. Did you use any new chargers, car chargers, or change usb cables? I used a car charger with quick charge and a new us cable. Was charging my device while driving and noticed my phone was extremely hot. Must of unsoldered something on the motherboard.
Click to expand...
Click to collapse
Well I'm currently using a cable I bought from Vanguard (Shenzhen, China) and it still works now. One thing I have been doing is gaming whilst charging. The phone seems to feel hot but I didn't expect it to do this. I'm guessing the same thing would have happened if I'd been charging with the original wire which I keep at work. The constant use must have damaged it. :good:
Hello guys!
I have the same exact problem with me honor 8.
Takes forever to charge via DC and I cant access phone storage via use cable when connected to PC. I have bought and changed loads of USB cables but the problem still persists.
Anyone please help before I go crazy and ditch the phone !!!
I'm affraid there is no solution. I sent my phone back to repair centre 3 times with this problem. (No fast charge and PC not recognise. They replaced the mainboard at the end. It solved the problem for 2 days and dead again. I just gave up and living together with this fault however it's bloody annoying especially when you would like to download your pics and videos. :crying:
I have exactly the same problem, as described, with mine. It happened out of nowhere as well.

Fast charging not working/ USB charging

Gentlemen, since a few months ago my huawei mate 8, (NXT - L09C605B1 00), the fast charging is no longer working and the worst thing is that the computer does not recognize it, it only charges, both on the pc and the original charger and original cable Load as USB and it takes 10 hours, also buy a new port of charge, all the spare part, my surprise is that it is still that same problem, I will thank you help with some solutions. My wife has the same phone and with my charged and cable if the fast charge works, please your help I do not know what to do
pochoreyes said:
Gentlemen, since a few months ago my huawei mate 8, (NXT - L09C605B1 00), the fast charging is no longer working and the worst thing is that the computer does not recognize it, it only charges, both on the pc and the original charger and original cable Load as USB and it takes 10 hours, also buy a new port of charge, all the spare part, my surprise is that it is still that same problem, I will thank you help with some solutions. My wife has the same phone and with my charged and cable if the fast charge works, please your help I do not know what to do
Click to expand...
Click to collapse
I have the same problem .. any help is appreciated
Do you use the good charger?
Till now, I used a Samsung charger with same output (ampere and volt) and it worked fine. But since 2 days, I had the same issue than you. I didn't use this one of Huawei because the plug wasn't compatible with my country. I then tinkered the connection to adapt it to my country. Now all works fine again.
franzyroy said:
Do you use the good charger?
Till now, I used a Samsung charger with same output (ampere and volt) and it worked fine. But since 2 days, I had the same issue than you. I didn't use this one of Huawei because the plug wasn't compatible with my country. I then tinkered the connection to adapt it to my country. Now all works fine again.
Click to expand...
Click to collapse
I am using the same charger which came along. Have tried with multiple chargers too but it's the same.
gandotratushar said:
I am using the same charger which came along. Have tried with multiple chargers too but it's the same.
Click to expand...
Click to collapse
OK. So it's not the issue.
any solutions?
Facing same problem
pochoreyes said:
Gentlemen, since a few months ago my huawei mate 8, (NXT - L09C605B1 00), the fast charging is no longer working and the worst thing is that the computer does not recognize it, it only charges, both on the pc and the original charger and original cable Load as USB and it takes 10 hours, also buy a new port of charge, all the spare part, my surprise is that it is still that same problem, I will thank you help with some solutions. My wife has the same phone and with my charged and cable if the fast charge works, please your help I do not know what to do
Click to expand...
Click to collapse
Hi, I have been facing the same problem recently. Please tell me if you found any solution to the problem? I have done everything to solve it. Changed chargers, done the hard reset. Even replaced the spare part. But my Mate 8 still does not connect to PC nor does it support fast charging. Any help will be appreciated.

QC3

Hello,
I just received my A9.
I immediately checked for OTA and Nougat arrived.
If I'm not mistaken, the A9 is now compatible with Quick Charge 3.
But the provided charger is not QC3 compatible, so I guess I need to buy the HTC 10 charger, but what about the usb cable ? Will the provided usb cable work flawlessly with the new charger ? Any risk to damage the phone ?
I'm a bit confused, so thanks for the replies
Your USB cable should work fine, unless it has gone bad which happens from time to time. Once you get a QC 3.0 charger, it will show on the lockscreen "Fast Charging" after a couple of seconds.
LBN1 said:
Your USB cable should work fine, unless it has gone bad which happens from time to time. Once you get a QC 3.0 charger, it will show on the lockscreen "Fast Charging" after a couple of seconds.
Click to expand...
Click to collapse
Thanx for the reply, I was really not shure because I've read somewhere to always use the usb cable provided with the phone.
I'm not against third-party charger companies but I feel the HTC 10 charger is the best way to go.
My A9u is an interim phone, waiting for the HTC "11 / Ocean" to be announced to replace for good my excellent HTC 10 I recently sold though I keep an eye on the U Ultra and its huge screen

Honor 8 fast charging with different cable

*** mod edit: thread closed at OP's request ***
Hi everyone,
I have a problem with my quick charger and I hope that you can help me.
I have no problem with my original quick charger and original cable of Honor 8. Every time I connect the cable to the phone it shows "fast charging".
I bought an aukey cable from amazon that supports fast charging ( I knew for sure that it worked for nexus 5x ) but with my quick charger it doesn't work. The phone shows only "charging". I thought that was normal because of it isn't an original cable but then I tried with the quick charger of honor 9. It work with the aukey cable and honor 8. But I have to specify that the fast charging doesn't work with honor 9 and my honor 8 charger + aukey cable. So I think that is not my phone problem.
The two quick charger are identical, they report the same model number. So, I have a defective quick charger (but it provides quick charge with original cable) or it doesn't recognize a not original cable? But why does the same cable work with honor 9 quick charger that looks identical?
Can you help me?:crying:
Thanks

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