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So. Yesterday, I had to call tech support because my home button no longer functions. And when I say that, I mean that it no longer presses down, and it feels incredibly loose. Now, let me go on by saying that I haven't dropped the device, and it hasn't been exposed to water. So the first rep that I spoke with said, "Okay, no problem! We'll send you out a new one!" Verified my address, contact number, etc. etc. So today when I get home, what do I find on my door step? A Galaxy Nexus. Already frustrated, I call tech support back and explain the issue. They exaggerate how terribly sorry they are, and base the mix-up on how closely the phones resemble each other.
So this rep puts me with a higher up, who honestly sounds like Forrest Gump. He basically re-assures me that they made a mistake, and will get the correct device shipped to me. He hurries me off the phone though, without verifying my address and contact information, and just tells me it's on its way to me. So I think okay, maybe they still have my information pulled up from the last ticket, I won't worry about it.
Four hours pass and I still haven't received a confirmation email with my FedEx info. So here I am, calling tech support again. This time, the rep sounds genuinely upset about the situation and tries his best to fix it. This is when he pulls up my order information. He does see that an order was placed, but notices that the status is still pending. He sees that the order has been confirmed by FedEx, but that's the only progress. He 'thinks' that I should receive the device before 3pm tomorrow, so I ask him if the phones are on back order, or if there is limited supply. He quickly dodged the question by reassuring that the phone should ship tomorrow, and ended the call with the generic closing statement.
Would I be crazy to call again, or should I wait it out? At this point, I'm not upset that I'm stuck with the same phone. It's more the fact that my carrier service is having a difficult time understanding the issue, and resolving it. If the phone is in limited stock, I would rather they just have said so, and told me instead of dicking me around, saying that it WILL ship today and BE THERE tomorrow.
Nit3mare said:
So. Yesterday, I had to call tech support because my home button no longer functions. And when I say that, I mean that it no longer presses down, and it feels incredibly loose. Now, let me go on by saying that I haven't dropped the device, and it hasn't been exposed to water. So the first rep that I spoke with said, "Okay, no problem! We'll send you out a new one!" Verified my address, contact number, etc. etc. So today when I get home, what do I find on my door step? A Galaxy Nexus. Already frustrated, I call tech support back and explain the issue. They exaggerate how terribly sorry they are, and base the mix-up on how closely the phones resemble each other.
So this rep puts me with a higher up, who honestly sounds like Forrest Gump. He basically re-assures me that they made a mistake, and will get the correct device shipped to me. He hurries me off the phone though, without verifying my address and contact information, and just tells me it's on its way to me. So I think okay, maybe they still have my information pulled up from the last ticket, I won't worry about it.
Four hours pass and I still haven't received a confirmation email with my FedEx info. So here I am, calling tech support again. This time, the rep sounds genuinely upset about the situation and tries his best to fix it. This is when he pulls up my order information. He does see that an order was placed, but notices that the status is still pending. He sees that the order has been confirmed by FedEx, but that's the only progress. He 'thinks' that I should receive the device before 3pm tomorrow, so I ask him if the phones are on back order, or if there is limited supply. He quickly dodged the question by reassuring that the phone should ship tomorrow, and ended the call with the generic closing statement.
Would I be crazy to call again, or should I wait it out? At this point, I'm not upset that I'm stuck with the same phone. It's more the fact that my carrier service is having a difficult time understanding the issue, and resolving it. If the phone is in limited stock, I would rather they just have said so, and told me instead of dicking me around, saying that it WILL ship today and BE THERE tomorrow.
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Click to collapse
id say wait til tomorrow and see what happens. I kept getting the throw around over twitter with my device. My phone has the screen gap, and I had 3 reps tell me to take it to a store to make sure "its not water damage" and they would help me get a replacement. I then openly posted on their feed that I felt like I was being pushed away from help, and literally right away someone DM'd me for my shipping information, and 20 minutes later a confirmation email.
Are you ****ing kidding? Let me tell you the story of how ****ing inept Verizon has been lately...
My phone was delivered when I wasn't around. Someone signed for the package, and I didn't know who had so I called VZW to alert them- nobody is at my house, someone may have stolen the phone. I won't know if it's there or not until I get there, so, what can you do? ***** asks me to trouble shoot FedEx's website cause on her end it doesn't show who signed for it. I told her it doesn't matter who signed for it or what FedEx website says- the fact is, it was delivered and signed for by or to an unknown party. Put a hold on the MEID #. She can't do that. She says, because the website says I signed for it- I am responsible. No, I'm not within 3 hours drive of the location the phone was delivered to- I'm using my VZW phone- verify the tower I'm on- verify what tower I've been on and how long I've been here. She says "someone else may have your phone." I said, oh, the one I'M CALLING YOU ON RIGHT NOW? I asked for a manager and he was like.. WTF?
So, I spend nearly 20 hours on the phone with VZW Tech support trying to figure out a wifi/data drop/ texts received hours later/ oscillation in the voice of the person I'm talking to issue. After my 4th or 5th call, they decide to send me out a new SIM Card- that must be the issue. I'm 9 days into my 14 days, which supposedly started the date of activation, so, they offered to send me out the SIM Card overnight. Awesome. Day goes by, nothing. Another day goes by, nothing. I call for a tracking number. "Oh, we sent it out priority mail. you should get it 5-7 days." No, it was supposed to be shipped overnight. WTF? "Well, sir, your account isn't noted as that so I don't know what you were told." Mam, I'm now 11 days into my 14 day worry free guarantee. My phone doesn't work correctly. You (vzw) were supposed to send me a new sim card overnight so I can see if it fixes the device before I return it- "Sorry" she tells me. Management offers to send me a 3rd SIM card overnight. Fine, just get it here. Two days later, my 13th day, I get my 3rd SIM card. Activate it, plug it in and the phone's still ****ed up.
Back on the phone with VZW, they tell me to wait it out. "Sometimes it takes a while to activate.. just be patient." I called again the next morning. Phone was still ****ed up. I'm told, maybe it's the network you're on. Can you drive somewhere else and see if being in at a new tower fixes the problem? **** it, I say- I'll drive into town, where the closest VZW corporate store is, 1.5 hours away from me and see if it works, right there in their store with one of their display s3's right next to it.
So we make the drive. I walk into the store and I run a speed test on each S3, back to back, simultaneously, whatever and I keep doing this until a rep calls my name, and, I finger him over to where I'm standing. I had run 14 speed tests, at the same time, with the phones side by side. The one is the store is pulling 1200kbps down, mine, 300. I ask him, what he can do for me. We walk over to the counter and he starts digging around in the phone. First words he asks- what ROM are you running? WTF? I hadn't even rooted the god damn thing yet. No ROM other than stock. "You've got a lot of apps.. that's what's causing your download speeds to be so low." I tell him- "oh, okay- then go ahead and delete whatever you need to- go ahead and wipe the phone too if you need. I've done it and I know what it does. Go ahead and see for yourself." He goes into the app manager, looks at the size of the apps and tells me that's what's killing my data speeds- "Spotify" he tells me, "Is running 95.xx MB per second!" "That's what's killing your speeds!" Ok.. what? You're telling me, I cannot achieve 300kbps down, and you're telling me Spotify is pulling 95mb down per second? "Well, the S3 over there you compared it to is downloading 1200!" he proclaims. "Yes, I said- 1200kbps, not 1200mb/s. Huge difference!" "You're mistaken" he tells me. Okay- what can you do to fix my phone? He goes and gets another sim card. Must be that. He sets the phone down, goes in the back, gets another SIM, sets it up, installs it- same ****ing thing. ****ty network speed. No apps, full wipe, new SIM- it's ****ed up. Of course, I don't have my box, headphones, charger, etc so I cannot return it without paying a 35 dollar restocking fee. No way around it he tells me. I have to have the box. It's my second to last day- I just drove an hour and a half- is there anything you can do? "Nothing." "Nothing? Really? Nothing" I ask. "Nothing at all" he says. "What about shipping me out another device, and letting me do the swap via mail?" "Then, I'll be able to return everything- the box, charger, headphones, etc." I say. "I'm not sure I can do that.. let me see" as he starts typing away. I notice at this time, his hands are shaking as he's holding up my phone. They're shaking bad but I was thinking medical condition- not what was actually going down. He makes my order and sends me on my way. I was stoked. I met the 14 day deadline and I should be getting a decent phone in the mail. yay! Oh how wrong I was.
Two days later, I call VZW again. looking for a tracking number for the phone that was to be shipped to me. It's not here, was supposed to be shipped overnight- wtf. "What phone?" she asks. "The phone I ordered in the store to be shipped to me" I say. Well, apparently what happened was he went into the back, got the meid # off another phone, said I returned my device in the store, I was given another phone, in the store and that was that. Problem was- I was still on my original phone. So I'm on the phone with VZW Tech support, who's on the phone with the store I walked into and it's manager. Manager says, there's a missing S3 from inventory and I must not have noticed he swapped my phone. I said no, the phone had never left my sight. He said he didn't care what I had to say. I had a new phone and that was that. I asked the VZW tech support gal to check the IMEI/MEID # of the phone I was calling in on and compare that to the original shipping MEID/IMEI#. Then tell me, if I was on a new device or not. She does. Holy ****- same phone I was originally shipped! She gets back on the phone with the store, who's manager gets on the phone with the sales rep who, was in a car wreck and is in the hospital. 3 hours on the phone, and all I can get is that the manager in the store I walked into three days before is willing to give me a new phone, but I have to do it in person. I tried to get the woman on the phone to make the swap so I didn't have to make the drive, but, apparently they can bend the rules of their policies to do what they please. I was outside of my 14 day window for returning the device. I had 5 different reps tell me I had 14 days from the moment of activation. Suddenly, it's 14 days from the day it was shipped. What a crock of ****. I scheduled an appointment with the manager at the store closest to me for 4 days down the road and that's that. I know what he wanted- he wanted to see the IMEI/MEID# for himself. He had a VZW Tech support woman on the phone with him telling him what phone I was on and he wouldn't take their word for it. Fine...
I walk into the store. He greets me. Without saying much, I open up my phone, I show him my IMEI# printed on the sticker back under the battery. He takes note of it, and as he's pulling back up my account I boot the phone up. Soon as it boots up I read him off the MEID# and he notes that it's the device I was shipped, but not the device the computer says I have. I told him, "I don't care what your computer says. Here's my receipt from the original shipment. The IMEI's match. This is my original phone. Your computer is wrong. Period." Blah blah blah.. an hour goes by and they're just now getting around to getting me my new phone. The poor girl behind the counter who was stuck between the manager and I was hating her job at the moment cause I wasn't backing down. My heels were dug in deep. This is bull****. You had an employee who stole from you and used me as a patsy. You dont want to fix this. You're going to though. Manager goes back to his office to get some paperwork going for the transaction and the rep finishes up the transaction. Manager comes out, tells me he has to charge me for the phone again. I told him "NO!" I've already ****ing paid for this phone. I'm not being charged for another. "Well Sir, it says you've gotten another phone!" "I haven't gotten another phone" I say, "your computer is wrong and I'm not paying for a device you can't find and I don't have. Period. I'm not doing it." He tells me "Then this transaction can't go through." I told him "You're gonna have to suck it up and do it because I'm not paying you for a phone your employee stole!" At that point, everyone in the building is listening to the conversation. Red faced, he goes back into this office to "figure out how to do it.." Whatever.
Lady rep, who was sweet as can be finished up the transaction. She gets my new phone rung up, sets up my SIM card, gets it all up and running and starts talking about my contract. I told her, "I'm not signing a new contract. This was a WARRANTY EXCHANGE!" "There is no new contract!" "Well, sir" she says "because you're passed your 14 days, we've decided to do a refund to your account and we no longer offer an unlimited plan so your account will be switched to one of our new share everything plans!" "Like hell it will" I say. "Absolutely not!" "I can't do this transaction for you today then, only a manager can handle this" she says. "Then GO GET HIM! GET HIM OUT HERE- FIX THIS!" I say loudly, but without yelling. She scurries off to go get him. By this time, I had ****ing had it with VZW and it's bull****. He comes back out- huffing and puffing. "I can't do it!" "You're gonna have to figure it out man. I'm not signing a new contract. I'm not allowing you to switch me over to one of your share everything bull**** plans!" I say. "And, for my trouble, how about upgrading me to one of the 32gb S3's. While you're at it, how about a free screen saver and a killer deal on a otterbox." I say loudly. "Let me figure out how to keep you on your unlimited plan and [reps name] go get everything we have for the S3 and let him pick out what he wants." the manager says. Her eyes lit up as if to say- Seriously? You're actually going to do this?
About an hour later, I walked out of there with my new S3, which, he basically had to "steal" and give to me so he didn't have to change my unlimited data plan. He credited $30 to my account for gas money for the drive. He gave me free screen savers because they didn't have any otter boxes and the best part, on paper, he gave me everything in writing. The entire transaction, all the credits, refunds, etc. He also extended me a 30 day worry free guarantee, if I didn't like my second S3 which, was every bit as ****ed up as my original one but with Synergy is helped immensely. This was great, and I was stoked with how it worked out, but my story doesn't end here.
Second S3- same problems. Before root, before Synergy. I'm on the phone with tech support. Must be the network then- we'll file a trouble ticket with the network engineers and we'll have them look into it. Cool- lets get to the bottom of this. First ticket I get back "The network tower is busy with tourists and he (I) still has his old device on, the droid X2." Of course, I had to call 5 days later to follow up because nobody bothered to. I turned off my X2, but the slow speed data didn't change anything. I called back. "We'll look into it and we'll follow up with you in 48 hours." Never heard back. I call. "Oh, it's the terrain. Your home is in a rural area. Where is Arcata anyways?" "What?" I ask. "I don't live in Arcata and haven't for nearly a year. Your network engineers checked an area I didn't even live in and then tell me it's the terrain? WTF is going on over there" "Oh sir" they say "I am so sorry for what's gone on. I'm going to re submit your trouble ticket and escalate this to the highest level. When they see how many tickets you've filed you'll go right to the top of the list!" Ok. Whatever. By this time, I had rooted and synergized the S3 and was seeing better data speeds but still not as good as my old Droid X2. They followed up with me the same day to tell me, proudly, the reasons why I was having data speed connections- you ready for this?
The terrain. Seriously. I'm 2 miles as the crow flies with nearly a straight shot/view of the tower. Sure, there's trees in the area but my god. I manage between -72 and -95db for signal which isn't terrible. It certainly doesn't constitute what terrible speeds I'm getting. What's best is my wifes iphone, sitting right next to my S3, getting the same db rating signal, gets normal connection speeds.
Of course, I have the luxury of coming on here and seeing lots of others complain about data speeds. I see the issues are widespread. I see I'm not the only one. Verizon would have me believe otherwise and everyone **** I've talked to there all tell me they've never heard of the issue. Bull**** I say. I don't think they want to add fuel to my fire is what they're really doing.
Verizon firmly has their heads wedged up their asses. You think you've got it bad with having the wrong device shipped to you? I'm mean, sure, it's terrible and all, but, atleast you're not me.
And for real, this is all 100% true. It's so good, I couldn't possibly make it up. ****ing lame.
Now I just get to figure out what I'm going to switch to. I think the S3 is a great phone, if it wasn't for the ****ty radio and encrypted boot loader. S-voice blows and the device itself seems super fragile but, I still think it's bad ass. Worst part- what could I go to that would be comparable? There's nothing out at the moment that even interests me...
+1 to THIS
ancashion said:
Are you ****ing kidding? Let me tell you the story of how ****ing inept Verizon has been lately...
My phone was delivered when I wasn't around. Someone signed for the package, and I didn't know who had so I called VZW to alert them- nobody is at my house, someone may have stolen the phone. I won't know if it's there or not until I get there, so, what can you do? ***** asks me to trouble shoot FedEx's website cause on her end it doesn't show who signed for it. I told her it doesn't matter who signed for it or what FedEx website says- the fact is, it was delivered and signed for by or to an unknown party. Put a hold on the MEID #. She can't do that. She says, because the website says I signed for it- I am responsible. No, I'm not within 3 hours drive of the location the phone was delivered to- I'm using my VZW phone- verify the tower I'm on- verify what tower I've been on and how long I've been here. She says "someone else may have your phone." I said, oh, the one I'M CALLING YOU ON RIGHT NOW? I asked for a manager and he was like.. WTF?
So, I spend nearly 20 hours on the phone with VZW Tech support trying to figure out a wifi/data drop/ texts received hours later/ oscillation in the voice of the person I'm talking to issue. After my 4th or 5th call, they decide to send me out a new SIM Card- that must be the issue. I'm 9 days into my 14 days, which supposedly started the date of activation, so, they offered to send me out the SIM Card overnight. Awesome. Day goes by, nothing. Another day goes by, nothing. I call for a tracking number. "Oh, we sent it out priority mail. you should get it 5-7 days." No, it was supposed to be shipped overnight. WTF? "Well, sir, your account isn't noted as that so I don't know what you were told." Mam, I'm now 11 days into my 14 day worry free guarantee. My phone doesn't work correctly. You (vzw) were supposed to send me a new sim card overnight so I can see if it fixes the device before I return it- "Sorry" she tells me. Management offers to send me a 3rd SIM card overnight. Fine, just get it here. Two days later, my 13th day, I get my 3rd SIM card. Activate it, plug it in and the phone's still ****ed up.
Back on the phone with VZW, they tell me to wait it out. "Sometimes it takes a while to activate.. just be patient." I called again the next morning. Phone was still ****ed up. I'm told, maybe it's the network you're on. Can you drive somewhere else and see if being in at a new tower fixes the problem? **** it, I say- I'll drive into town, where the closest VZW corporate store is, 1.5 hours away from me and see if it works, right there in their store with one of their display s3's right next to it.
So we make the drive. I walk into the store and I run a speed test on each S3, back to back, simultaneously, whatever and I keep doing this until a rep calls my name, and, I finger him over to where I'm standing. I had run 14 speed tests, at the same time, with the phones side by side. The one is the store is pulling 1200kbps down, mine, 300. I ask him, what he can do for me. We walk over to the counter and he starts digging around in the phone. First words he asks- what ROM are you running? WTF? I hadn't even rooted the god damn thing yet. No ROM other than stock. "You've got a lot of apps.. that's what's causing your download speeds to be so low." I tell him- "oh, okay- then go ahead and delete whatever you need to- go ahead and wipe the phone too if you need. I've done it and I know what it does. Go ahead and see for yourself." He goes into the app manager, looks at the size of the apps and tells me that's what's killing my data speeds- "Spotify" he tells me, "Is running 95.xx MB per second!" "That's what's killing your speeds!" Ok.. what? You're telling me, I cannot achieve 300kbps down, and you're telling me Spotify is pulling 95mb down per second? "Well, the S3 over there you compared it to is downloading 1200!" he proclaims. "Yes, I said- 1200kbps, not 1200mb/s. Huge difference!" "You're mistaken" he tells me. Okay- what can you do to fix my phone? He goes and gets another sim card. Must be that. He sets the phone down, goes in the back, gets another SIM, sets it up, installs it- same ****ing thing. ****ty network speed. No apps, full wipe, new SIM- it's ****ed up. Of course, I don't have my box, headphones, charger, etc so I cannot return it without paying a 35 dollar restocking fee. No way around it he tells me. I have to have the box. It's my second to last day- I just drove an hour and a half- is there anything you can do? "Nothing." "Nothing? Really? Nothing" I ask. "Nothing at all" he says. "What about shipping me out another device, and letting me do the swap via mail?" "Then, I'll be able to return everything- the box, charger, headphones, etc." I say. "I'm not sure I can do that.. let me see" as he starts typing away. I notice at this time, his hands are shaking as he's holding up my phone. They're shaking bad but I was thinking medical condition- not what was actually going down. He makes my order and sends me on my way. I was stoked. I met the 14 day deadline and I should be getting a decent phone in the mail. yay! Oh how wrong I was.
Two days later, I call VZW again. looking for a tracking number for the phone that was to be shipped to me. It's not here, was supposed to be shipped overnight- wtf. "What phone?" she asks. "The phone I ordered in the store to be shipped to me" I say. Well, apparently what happened was he went into the back, got the meid # off another phone, said I returned my device in the store, I was given another phone, in the store and that was that. Problem was- I was still on my original phone. So I'm on the phone with VZW Tech support, who's on the phone with the store I walked into and it's manager. Manager says, there's a missing S3 from inventory and I must not have noticed he swapped my phone. I said no, the phone had never left my sight. He said he didn't care what I had to say. I had a new phone and that was that. I asked the VZW tech support gal to check the IMEI/MEID # of the phone I was calling in on and compare that to the original shipping MEID/IMEI#. Then tell me, if I was on a new device or not. She does. Holy ****- same phone I was originally shipped! She gets back on the phone with the store, who's manager gets on the phone with the sales rep who, was in a car wreck and is in the hospital. 3 hours on the phone, and all I can get is that the manager in the store I walked into three days before is willing to give me a new phone, but I have to do it in person. I tried to get the woman on the phone to make the swap so I didn't have to make the drive, but, apparently they can bend the rules of their policies to do what they please. I was outside of my 14 day window for returning the device. I had 5 different reps tell me I had 14 days from the moment of activation. Suddenly, it's 14 days from the day it was shipped. What a crock of ****. I scheduled an appointment with the manager at the store closest to me for 4 days down the road and that's that. I know what he wanted- he wanted to see the IMEI/MEID# for himself. He had a VZW Tech support woman on the phone with him telling him what phone I was on and he wouldn't take their word for it. Fine...
I walk into the store. He greets me. Without saying much, I open up my phone, I show him my IMEI# printed on the sticker back under the battery. He takes note of it, and as he's pulling back up my account I boot the phone up. Soon as it boots up I read him off the MEID# and he notes that it's the device I was shipped, but not the device the computer says I have. I told him, "I don't care what your computer says. Here's my receipt from the original shipment. The IMEI's match. This is my original phone. Your computer is wrong. Period." Blah blah blah.. an hour goes by and they're just now getting around to getting me my new phone. The poor girl behind the counter who was stuck between the manager and I was hating her job at the moment cause I wasn't backing down. My heels were dug in deep. This is bull****. You had an employee who stole from you and used me as a patsy. You dont want to fix this. You're going to though. Manager goes back to his office to get some paperwork going for the transaction and the rep finishes up the transaction. Manager comes out, tells me he has to charge me for the phone again. I told him "NO!" I've already ****ing paid for this phone. I'm not being charged for another. "Well Sir, it says you've gotten another phone!" "I haven't gotten another phone" I say, "your computer is wrong and I'm not paying for a device you can't find and I don't have. Period. I'm not doing it." He tells me "Then this transaction can't go through." I told him "You're gonna have to suck it up and do it because I'm not paying you for a phone your employee stole!" At that point, everyone in the building is listening to the conversation. Red faced, he goes back into this office to "figure out how to do it.." Whatever.
Lady rep, who was sweet as can be finished up the transaction. She gets my new phone rung up, sets up my SIM card, gets it all up and running and starts talking about my contract. I told her, "I'm not signing a new contract. This was a WARRANTY EXCHANGE!" "There is no new contract!" "Well, sir" she says "because you're passed your 14 days, we've decided to do a refund to your account and we no longer offer an unlimited plan so your account will be switched to one of our new share everything plans!" "Like hell it will" I say. "Absolutely not!" "I can't do this transaction for you today then, only a manager can handle this" she says. "Then GO GET HIM! GET HIM OUT HERE- FIX THIS!" I say loudly, but without yelling. She scurries off to go get him. By this time, I had ****ing had it with VZW and it's bull****. He comes back out- huffing and puffing. "I can't do it!" "You're gonna have to figure it out man. I'm not signing a new contract. I'm not allowing you to switch me over to one of your share everything bull**** plans!" I say. "And, for my trouble, how about upgrading me to one of the 32gb S3's. While you're at it, how about a free screen saver and a killer deal on a otterbox." I say loudly. "Let me figure out how to keep you on your unlimited plan and [reps name] go get everything we have for the S3 and let him pick out what he wants." the manager says. Her eyes lit up as if to say- Seriously? You're actually going to do this?
About an hour later, I walked out of there with my new S3, which, he basically had to "steal" and give to me so he didn't have to change my unlimited data plan. He credited $30 to my account for gas money for the drive. He gave me free screen savers because they didn't have any otter boxes and the best part, on paper, he gave me everything in writing. The entire transaction, all the credits, refunds, etc. He also extended me a 30 day worry free guarantee, if I didn't like my second S3 which, was every bit as ****ed up as my original one but with Synergy is helped immensely. This was great, and I was stoked with how it worked out, but my story doesn't end here.
Second S3- same problems. Before root, before Synergy. I'm on the phone with tech support. Must be the network then- we'll file a trouble ticket with the network engineers and we'll have them look into it. Cool- lets get to the bottom of this. First ticket I get back "The network tower is busy with tourists and he (I) still has his old device on, the droid X2." Of course, I had to call 5 days later to follow up because nobody bothered to. I turned off my X2, but the slow speed data didn't change anything. I called back. "We'll look into it and we'll follow up with you in 48 hours." Never heard back. I call. "Oh, it's the terrain. Your home is in a rural area. Where is Arcata anyways?" "What?" I ask. "I don't live in Arcata and haven't for nearly a year. Your network engineers checked an area I didn't even live in and then tell me it's the terrain? WTF is going on over there" "Oh sir" they say "I am so sorry for what's gone on. I'm going to re submit your trouble ticket and escalate this to the highest level. When they see how many tickets you've filed you'll go right to the top of the list!" Ok. Whatever. By this time, I had rooted and synergized the S3 and was seeing better data speeds but still not as good as my old Droid X2. They followed up with me the same day to tell me, proudly, the reasons why I was having data speed connections- you ready for this?
The terrain. Seriously. I'm 2 miles as the crow flies with nearly a straight shot/view of the tower. Sure, there's trees in the area but my god. I manage between -72 and -95db for signal which isn't terrible. It certainly doesn't constitute what terrible speeds I'm getting. What's best is my wifes iphone, sitting right next to my S3, getting the same db rating signal, gets normal connection speeds.
Of course, I have the luxury of coming on here and seeing lots of others complain about data speeds. I see the issues are widespread. I see I'm not the only one. Verizon would have me believe otherwise and everyone **** I've talked to there all tell me they've never heard of the issue. Bull**** I say. I don't think they want to add fuel to my fire is what they're really doing.
Verizon firmly has their heads wedged up their asses. You think you've got it bad with having the wrong device shipped to you? I'm mean, sure, it's terrible and all, but, atleast you're not me.
And for real, this is all 100% true. It's so good, I couldn't possibly make it up. ****ing lame.
Now I just get to figure out what I'm going to switch to. I think the S3 is a great phone, if it wasn't for the ****ty radio and encrypted boot loader. S-voice blows and the device itself seems super fragile but, I still think it's bad ass. Worst part- what could I go to that would be comparable? There's nothing out at the moment that even interests me...
Click to expand...
Click to collapse
+1000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
To this, I had to deal with the same crap but no phones were taken.
I had to call 611 about 10 times 30min to 2hour's every time + go to the stores 4-5 times + 3 network tickets and Then go to the BBB with the issue I had with LTE speeds of 200-600kbs every were to get it fixed. And now A new issue has poped up due to a phone update that messed it up.
Good luck to you man and the OP.
P.S OP you are lucky that it so far. Verizon CS is nice most of the time, but when it comes to replacing any thing you will be in for it.
@ancashion
Best.
Story.
EVER.
Sent from my SCH-I535 using xda premium
Yea dude, to the guy who got ****ed by Verizon up there we feel for you. At least we know with a lot of time you can still get what you want. But its dumb to deal with it. Also the X2 has a different radio and antenna system so remember different models wont ever be the same.
Sent from my Verizon Galaxy S 3 running CM10
deleted
RCOVA said:
@ancashion
Best.
Story.
EVER.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
LOL, probably is but I gave up trying to read it probably 20% into it..........
Yep, I find it funny people say VZW customer service is good. Past 8 years it's been nothing but crap. The guy with the X2, I had one and the only good thing about that phone was the radios.
See, I've never had a bad experience with their tech/customer support any time prior to this incident. Anytime I've spoken with them in the past, it was always smooth sailing. Can't understand why I had such a difficult time this go around.
Sent from my SCH-I535 using xda app-developers app
Wow. Just wow.
Sent from my SCH-I535 using Tapatalk 2
jmorton10 said:
LOL, probably is but I gave up trying to read it probably 20% into it..........
Click to expand...
Click to collapse
I couldn't stop reading it! Lol
Sent from my SCH-I535 using xda premium
RCOVA said:
I couldn't stop reading it! Lol
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
LOL, after I finally got caught up at work I did go back & read the whole thing.
WTF, that is ridiculous!!
I have been a Verizon since before most posters here where born & I have always found their CS to be some of the best around anywhere. After reading this I will be paranoid about ever calling them again however........
I don't know if it matters but we have a very large corporate account.
LOL. Verizon and customer service. Great joke.
Seriously, though, Verizon is notorious for dumb customer service.
Sent from my GT-P7310 using xda app-developers app
WOW!
Sent from my Galaxy S III using Forum Runner
Taehee. said:
LOL. Verizon and customer service. Great joke.
Seriously, though, Verizon os motorious for dumb customer service.
Sent from my GT-P7310 using xda app-developers app
Click to expand...
Click to collapse
Don't you mean oxymoron?
Sent from my SCH-I535 using xda app-developers app
Lemme tell you guys a little something...my first Verizon phone was a droid 2. From that phone I got customer service to replace it with the droid x for free. From there I later on got them to replace it for the samsung fascinate for free. From there I got them to replace THAT for a droid charge for free. After that I got them to replace my droid charge with a droid razr for free. Keep in mind that none of this effected my upgrade. I still got my upgrade 2 years after purchasing the droid 2...this all happened in a span of 2 years. I ended up having the droid razr for 3 months before my upgrade came and bought the galaxy s 3. I guess I'm just lucky but Verizon customer service has been great to me.
Sent from my SPH-L710 using xda app-developers app
The 14 days starting with shipping is a dishonorable tactic. Verizon does not make that obvious when you order. They used to offer 30 days. However I've used them since 1995 and my telephone CS experience has been very good. Their online sales reps are quite amusing.
Sent from my SCH-I535 using Tapatalk 2
Flintlock said:
The 14 days starting with shipping is a dishonorable tactic. Verizon does not make that obvious when you order. They used to offer 30 days. However I've used them since 1995 and my telephone CS experience has been very good. Their online sales reps are quite amusing.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Its kept vague so they keep the ability to manipulate it as they see fit. Sleazy at best.
Sent from my SCH-I535 using Tapatalk 2
Elite49 said:
Yep, I find it funny people say VZW customer service is good. Past 8 years it's been nothing but crap. The guy with the X2, I had one and the only good thing about that phone was the radios.
Click to expand...
Click to collapse
Never dealt with AT&T customer service, have you? Makes Verizon seem downright spectacular.
But from my end, Verizon has given me nothing but excellent customer service. Except in the brick and mortar store where it took them two hours just to get me a new SIM card. And the guy had no idea how to activate it. Was... frustrating, since I could have just gone and grabbed a card from my job and had it finished in a minute. Ooh well.
Always sucks to see people get screwed over. And makes me happy that my phone works amazingly well.
Sent from my SCH-I535 using Tapatalk 2
Hey guys i was facing touch problem on my phone. The problem started nearly 4 months ago, but at that time it wasnt that much of a problem!
I had to sometimes swipe 3-4 times in various launchers to scroll pages/had problem in typing too(tried various keyboard but the problem was still there). And then my phone used to get very hot even in normal use along with poor network reception! (The phone restarted once because of the heating problem i guess while i was watching videos at 50% brightness)
I gave the phone to the svc, they kept me waiting for almost two weeks, and then when i called them they informed me that since parts arent available with the co. they mostly will replace the cell!
Later i went on to give all accessories, i asked that if parts(lcd and motherboard) would be available in future, would they just repair the cell and give it to me? to which they replied that the product is discontinued and there's no stock of parts available for this phone!
Now my questions are:-
1. Will they give me another model since i dont want a phone whose spares arent even available with the co.
2. Whats the warranty duration on the replaced cell (same model/other model)
3. Some ppl on fb said they got refund for their phones! When i asked about refund they simply refused it. and later said i wont be getting another model either! I called the call centre, got my case registered, now waiting for their reply.Anyways i dont think they will provide a refund/other model.
So is there anything i can do? I still have a month and half warranty period left. Its been nearly 20 days and now i am really tired of waiting!
Who shall i contact to for getting help regarding this problem!
And lastly sorry for the long post, its just that its really frustrating for me to wait this long and stay without a proper cell!
kooldude.4141 said:
Hey guys i was facing touch problem on my phone. The problem started nearly 4 months ago, but at that time it wasnt that much of a problem!
I had to sometimes swipe 3-4 times in various launchers to scroll pages/had problem in typing too(tried various keyboard but the problem was still there). And then my phone used to get very hot even in normal use along with poor network reception! (The phone restarted once because of the heating problem i guess while i was watching videos at 50% brightness)
I gave the phone to the svc, they kept me waiting for almost two weeks, and then when i called them they informed me that since parts arent available with the co. they mostly will replace the cell!
Later i went on to give all accessories, i asked that if parts(lcd and motherboard) would be available in future, would they just repair the cell and give it to me? to which they replied that the product is discontinued and there's no stock of parts available for this phone!
Now my questions are:-
1. Will they give me another model since i dont want a phone whose spares arent even available with the co.
2. Whats the warranty duration on the replaced cell (same model/other model)
3. Some ppl on fb said they got refund for their phones! When i asked about refund they simply refused it. and later said i wont be getting another model either! I called the call centre, got my case registered, now waiting for their reply.Anyways i dont think they will provide a refund/other model.
So is there anything i can do? I still have a month and half warranty period left. Its been nearly 20 days and now i am really tired of waiting!
Who shall i contact to for getting help regarding this problem!
And lastly sorry for the long post, its just that its really frustrating for me to wait this long and stay without a proper cell!
Click to expand...
Click to collapse
Hi! Whew just finished reading your post.. i think you should get some serious talk with the manager in the svc you sent your phone. Have you tried e-mailing them with your complaint? Don't go too soft on them! You're the customer and you have every right to get the right information from them. I don't exactly know the answer to all your questions cause I don't work for Samsung but you should talk to them about it ASAP. Complaaaain
Sent from my GT-I9100 using xda premium
saywhatt said:
Hi! Whew just finished reading your post.. i think you should get some serious talk with the manager in the svc you sent your phone. Have you tried e-mailing them with your complaint? Don't go too soft on them! You're the customer and you have every right to get the right information from them. I don't exactly know the answer to all your questions cause I don't work for Samsung but you should talk to them about it ASAP. Complaaaain
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Finally after some trying they decided to give me full refund!
TBH do not bother to call at the toll free number, they usually have no idea abt what to say.Enjoyed using this phone, now will be buying galaxy nexus/atrix 2/sensation xe. Any other suggestions are welcomed. Btw price range is around 18-21k, will be buying without bill(grey market).
And yeah also liked infuse 4g/arc s! So really confused there!
for the 2nd time in less then 2months, my nexus 5 was friggin stolen today. The first time, while i was pretty upset, I turned it into a positive, cause I wanted the White one in the first place, and I ended up being able ot get a brand new white one as a replacement. but this time, I am sooooo damn pissed. My replacement (another 100$ later) will be here in 3-5days, and this time, I am like chaining that thing to me.
My damn GF left it sitting at the table in McDonalds. She was supposed to grab our stuff, while I put our garbage in the bin and went and started the car, about 5min after leaving, i asked for my phone....no phone, turn around go back, NO PHONE !
And at least last time I had my LG G2 as a backup phone so I had something nice to use while I waited for a replacement. But I since have sold the G2, and all I ahve is a Verizon Galaxy S3, which doesn't help me at all cause my Verizon account was closed back when the Nexus 5 came out cause I wanted that phone so bad, that I switched to T-Mobile. So now I got nothing but hte home phone, which today was the first time I've used a home phone in years, it was kinda weird lol.
Anyways, obviously this isn't a question or anything, and I apologize to the Mods for that, but this is the only site in which I can talk about what happened and have people know my pain, and I needed to vent, cause twice in less then 60 days is friggin BS to the 10th power. I've never lost a phone or had one stolen or even had to file a claim for phone insurance, in all the years of owning phones, which I am going on 10years (first phone when i was 17, and am 27 now)....I swear ! if someone takes my next Nexus 5, I am going postal up in whatever place it was that I had it taken from. lol
Sorry to hear about this, very unfortunate. Any luck tracking the device using the find my phone feature? Clutch your new phones tightly folks.
Damn man.. I feel for you. That sucks big time I would be so pissed if my gf left my phone at McDonalds lol. Hopefully you have better luck on the next one mate!
By the way, prepare for some random douche coming in to be an ass to you for posting this story
Dang. That sucks dude. I got mugged for my HTC one a couple weeks ago. Couldn't afford to buy another so went with the nexus 5. No brained really. This phone is awesome. Not missing the one too much. I gotta tell you tho. At least you lost it and didn't get a knife or worse pulled out. For future reference kit Kat has location always on. Even with the low accuracy setting, you should be able to find it with lookout if installed but I highly recommend android device manager. You'll find it in the play store.
Sent from my Nexus 5 using xda app-developers app
whozilla said:
Dang. That sucks dude. I got mugged for my HTC one a couple weeks ago. Couldn't afford to buy another so went with the nexus 5. No brained really. This phone is awesome. Not missing the one too much. I gotta tell you tho. At least you lost it and didn't get a knife or worse pulled out. For future reference kit Kat has location always on. Even with the low accuracy setting, you should be able to find it with lookout if installed but I highly recommend android device manager. You'll find it in the play store.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
damn. I am assuming you weren't able to use a FIND MY PHONE type app either ? My T-Mobile protection plan comes with a premium account for Lookout mobile, which when it works is great, but if they take out the simcard and reset it, before you can locate it, its useless. Last time, i wasn't able to do it either, but that was cause like 2 hours before it got jacked I had just factory reset/wiped system, to install a test build of a ROM I've been working on (first ROM I've done that wasn't based of CM or AOSPA, building this one straight from stock AOSP source, just like the Nexus stock firmware is. And adding my own features instead of using others. Tho I did add Halo, cause i love that feature lol as well as app bar, which works in tandem if you set it up right. But enough OT lol) So yea, since I had just flashed that, and was test driving it, didn't have Device Manager or Lookout installed. This time, it just didn't work.
I am really sorry to hear that happened to you bro. I remember back when FIND MY PHONE apps were first becoming relevant, this dude here in Seattle was mugged and they took his iPhone 3G (think it was the 3GS actually) and he had the official iPhone one (which is through iCloud now, I have it for my iPad AIR, which OT again, is my first iOS device since my 4th Gen iPod touch, and I will never be an iPhone guy, but I am loving the iPad. I want that damn 12.1 Note Pro tho lol) and he was able to get the GPS data (which was all that it did back then, as well as Wipe, the Scream feature, and Lock, didn't have signal flare or Lock Cam, etc etc, like we do now) and he gave it to the SPD, and they were able to track it back to both suspects, retrieve the phone, all the money minus 12.59$ and the rest of the wallet contents as well as his jewelry. that was the incident that made the popularity of those apps take off, while also showing the need for such apps, and the need for better refinement of their functionality etc etc.
They need to find a way around people being able to shut it off. There has to be some type of feature that makes it so there is absolutely no way for them to take wipe the phone without A.) the password, which already exists as a feature B.) a special docking device or Computer USB cable that enables the Wipe feature (albeit, this could be bypassed via custom recovery I guess) and finally C.) bringing it to the phones carrier and proving ownership, etc etc. The simcard being removed should have nothing to do with it. But apparently removing that, and wiping the device negates the whole purpose of that feature. So what can you really do.
People are dumb, Steal a phone and within seconds you can wipe and remove simcard, and then the only thing the owner can do is report it and blacklist it, which even then can be gone around if you know how to use the proper JTAG device or if you plan on selling it, or using it, overseas. cause their blacklists obviously don't coincide with our's here in the US. I personally had a friend who legitimately bought an S4 for T-Mobile, and then the dude (this was through craigslist, another reason why swappa is better, so there is accountability at least and proof of purchase and authorized sale of said device) reported the device lost or stolen within minutes of the sale. So he gets the money, and a replacement phone and my buddy is screwed. But he found someone with a JTAG device that rewrote the IMEI (WHICH I do not condone, and is actually ILLEGAL, only mentioning it as part of this topic) and he is still using it on T-Mobile today.
How did you get a replacement? Was it from Google?
Sent from my NeXus 5
Just checked my email, and found two things that made me even more upset about this. First one was a notification of a PM here on XDA from the Dev's of Nameless ROM, responding to my request to be a Mainter for the Nexus 5 version of their ROM. which I've been wanting to do for awhile now, to help learn more about Development while also giving back to the community in whatever way I can until I finish my own ROM and App.
Second, was an Email from someone who must of seen my request on Google+, about getting an Invite to the new Aviate Launcher beta, which I've been intrigued by for quite sometime, and finally got my invite code. No phone to use it on. I have an S3 from my Verizon days, that I keep for backup, but pointless sine I dont have verizon now, and for the life of me can't find the battery for haha. Hopefully my friend can find the T-Mobile version of the S3 he has, and said I could use til my replacement got back .I always liked the S3, and my S4,. and especially my Note 3 (want that damn 12.1 Note Pro...already said thta tho haha) the only thing I liked better was the Nexus 5. The G2 would be my 2nd fave if it wasn't for that damn UI of theirs which is a obvious kang of TouchWiz, but dont wrong, and bloated up even more so. Which TouchWiz is already pretty damn heavy and resource hungry, well from time with the G2 as secondary device before giving it to one of my bandmates, I can tell you, it is bogged down soooooo much. That UI is holding that device back from being an top 5 android phone. But that camera is one of the best. Which reminds me of how much I want the 1020 or 1520 to come out on T-Mobile, cause I want that camera and I also want to try out a WP, but all the ones on T-Mobile are crap. Anyways......Stupid theives, ruinned my day. I wanna try AVIATE so bad.
Guess I can give invites now, so if anyone wants one , post here and let me know and your wish shall be granted......if you post a video of you doing a double backflip and saying my username 3 times fast.....haha, that would make this day better for me too
Silicon Knight said:
Just checked my email, and found two things that made me even more upset about this. First one was a notification of a PM here on XDA from the Dev's of Nameless ROM, responding to my request to be a Mainter for the Nexus 5 version of their ROM. which I've been wanting to do for awhile now, to help learn more about Development while also giving back to the community in whatever way I can until I finish my own ROM and App.
Second, was an Email from someone who must of seen my request on Google+, about getting an Invite to the new Aviate Launcher beta, which I've been intrigued by for quite sometime, and finally got my invite code. No phone to use it on. I have an S3 from my Verizon days, that I keep for backup, but pointless sine I dont have verizon now, and for the life of me can't find the battery for haha. Hopefully my friend can find the T-Mobile version of the S3 he has, and said I could use til my replacement got back .I always liked the S3, and my S4,. and especially my Note 3 (want that damn 12.1 Note Pro...already said thta tho haha) the only thing I liked better was the Nexus 5. The G2 would be my 2nd fave if it wasn't for that damn UI of theirs which is a obvious kang of TouchWiz, but dont wrong, and bloated up even more so. Which TouchWiz is already pretty damn heavy and resource hungry, well from time with the G2 as secondary device before giving it to one of my bandmates, I can tell you, it is bogged down soooooo much. That UI is holding that device back from being an top 5 android phone. But that camera is one of the best. Which reminds me of how much I want the 1020 or 1520 to come out on T-Mobile, cause I want that camera and I also want to try out a WP, but all the ones on T-Mobile are crap. Anyways......Stupid theives, ruinned my day. I wanna try AVIATE so bad.
Guess I can give invites now, so if anyone wants one , post here and let me know and your wish shall be granted......if you post a video of you doing a double backflip and saying my username 3 times fast.....haha, that would make this day better for me too
Click to expand...
Click to collapse
I would love an invite. Sorry bout your phone.
Sent from my Nexus 5 using XDA Premium HD app
My damn GF left it sitting at the table in McDonalds.
does this count as stolen? well i know what i would do (hand it back) but this was just a unlucky situation.... and i hope you learned your lesson here bro...
GL
Silicon Knight said:
damn. I am assuming you weren't able to use a FIND MY PHONE type app either ? My T-Mobile protection plan comes with a premium account for Lookout mobile, which when it works is great, but if they take out the simcard and reset it, before you can locate it, its useless. Last time, i wasn't able to do it either, but that was cause like 2 hours before it got jacked I had just factory reset/wiped system, to install a test build of a ROM I've been working on (first ROM I've done that wasn't based of CM or AOSPA, building this one straight from stock AOSP source, just like the Nexus stock firmware is. And adding my own features instead of using others. Tho I did add Halo, cause i love that feature lol as well as app bar, which works in tandem if you set it up right. But enough OT lol) So yea, since I had just flashed that, and was test driving it, didn't have Device Manager or Lookout installed. This time, it just didn't work.
I am really sorry to hear that happened to you bro. I remember back when FIND MY PHONE apps were first becoming relevant, this dude here in Seattle was mugged and they took his iPhone 3G (think it was the 3GS actually) and he had the official iPhone one (which is through iCloud now, I have it for my iPad AIR, which OT again, is my first iOS device since my 4th Gen iPod touch, and I will never be an iPhone guy, but I am loving the iPad. I want that damn 12.1 Note Pro tho lol) and he was able to get the GPS data (which was all that it did back then, as well as Wipe, the Scream feature, and Lock, didn't have signal flare or Lock Cam, etc etc, like we do now) and he gave it to the SPD, and they were able to track it back to both suspects, retrieve the phone, all the money minus 12.59$ and the rest of the wallet contents as well as his jewelry. that was the incident that made the popularity of those apps take off, while also showing the need for such apps, and the need for better refinement of their functionality etc etc.
They need to find a way around people being able to shut it off. There has to be some type of feature that makes it so there is absolutely no way for them to take wipe the phone without A.) the password, which already exists as a feature B.) a special docking device or Computer USB cable that enables the Wipe feature (albeit, this could be bypassed via custom recovery I guess) and finally C.) bringing it to the phones carrier and proving ownership, etc etc. The simcard being removed should have nothing to do with it. But apparently removing that, and wiping the device negates the whole purpose of that feature. So what can you really do.
People are dumb, Steal a phone and within seconds you can wipe and remove simcard, and then the only thing the owner can do is report it and blacklist it, which even then can be gone around if you know how to use the proper JTAG device or if you plan on selling it, or using it, overseas. cause their blacklists obviously don't coincide with our's here in the US. I personally had a friend who legitimately bought an S4 for T-Mobile, and then the dude (this was through craigslist, another reason why swappa is better, so there is accountability at least and proof of purchase and authorized sale of said device) reported the device lost or stolen within minutes of the sale. So he gets the money, and a replacement phone and my buddy is screwed. But he found someone with a JTAG device that rewrote the IMEI (WHICH I do not condone, and is actually ILLEGAL, only mentioning it as part of this topic) and he is still using it on T-Mobile today.
Click to expand...
Click to collapse
When I got mugged I wasn't using any of the find my phone apps. I feel like I use them now out of paranoia but I don't feel 100% secure. Is it the best best? I think so. The device manager is good when couples with kit Kat. The best iv seen so far. As you can imagine, when I picked up my n5 I simulated the device being stollen. I had my girlfriend take the phone for a walk. She powered it off. Then on. It gave me her location for both moments and I had the option to wipe. Will I find my phone? Probably not but its better than being paranoid. I wish there was a way to activate tracking regardless of phone on or off or reset. It should be a system setting that locks the feature in once you report it lost or stolen. If the NSA can do it. Why can't we?
Sent from my Nexus 5 using xda app-developers app
helstonrampersad said:
How did you get a replacement? Was it from Google?
Sent from my NeXus 5
Click to expand...
Click to collapse
No, I go through T-mobile for service, but my friend had an upgrade he wasn't going to use, cause he has the HTC One Max that he bought outright and doesn't wanna change anytime soon (plus he owed me money) so he let me use it, and I got the White Nexus 5 for 49.99$ so technically I still have a claim (still good for a lil over 30 days, they give you 60days to pay teh deductible once the claim is approved) that I can use to get one. That deductible is 90$ (when I lost my Note 3, OMG they wanted like 175$) so I can get two Nexus 5's. So this time, I believe I will pay both deductibles when i get paid next week, then sell both, buy a 32GB white one from Google, and then use the rest too pay that months bill on T-mobile !
Then if it happens again, I am gonna be pissed, cause I don't think I will be able to file another claim. Don't even know if sprint or T-mobile or AT&T etc etc, offer insurance if you buy the phone from Google instead of them. Which is a good question, if anyone happens to know the answer to it, please let me know. Or else I will google it, and I don't wanna google it, cause I am in the midst of a 40day 40day, vow of no-googlesearch. Not joking. I've always been pretty good at comprehension, reading and vocabulary skills (music being my main skill, since it was a skill my parents and family nurtured from a young age. Played my first guitar solo back when the guitar was still taller then me lol) And my parents always made me look things up when i asked what a word meant extra, but now google has made us, especially me, lazy. So i wanna prove that I can still function intelligently without using Google to answer unknown questions, by instead researching by talking to people experience in whatever subject etc etc. This may sound so dumb to many of you, but I think it's a good idea to do at least once after being the first generation raised on the Internet (I am 27 and I've had an email since I was 10yrs old lol)
OT - (not that this whole thing has not become OT, I am just so damn bored without my phone right now, homealone for the night, GF at work, and no band pratice, this is normally phone mod and/or dev time, but I need my phone for that, tho i could do some work on my App without it, but that makes me sad right now, cause i want my phone haha)......ANYWAYS - I've yet to meet a single other musician, let alone, a Guitarist, on this Site and I've been a member since 2011. If anyone who see's this is a Musician, especially a Guitarist and Producer/Engineer (just graduated Music School, Music Production/Audio Engineering & Music Theory/General Music) say wats up in here, and let me know I am not the only Musician who's a closet tech/android/computer geek lol
Silicon Knight said:
.ANYWAYS - I've yet to meet a single other musician, let alone, a Guitarist, on this Site and I've been a member since 2011. If anyone who see's this is a Musician, especially a Guitarist and Producer/Engineer (just graduated Music School, Music Production/Audio Engineering & Music Theory/General Music) say wats up in here, and let me know I am not the only Musician who's a closet tech/android/computer geek lol
Click to expand...
Click to collapse
I'm also a musician/guitarist/vocalist/percussionist/pianist that dabbles in sound engineering. I'm not going to school for that sort of thing, but it's still a huge chunk of my life, and I also spend a lot of time messing around with Android.
You know what I just realized? Girlfriends and nexus devices don't mix. My girlfriend stepped on my N7 and shattered the digitizer. LCD is still good tho. This was about a month ago. I'll replace it myself. Just too busy with my N5
Sent from my Nexus 5 using xda app-developers app
Device Manager comes enabled by default. You should be able to log into your google account and find the location or lock or wipe the phone from your pc. Just google Device Manager
Look into the app called Cerberus.
https://play.google.com/store/apps/details?id=com.lsdroid.cerberus
Flash the hidden version from the following link via a custom recovery:
https://www.cerberusapp.com/download.php
It'll survive a factory reset, email you the info from any unauthorized SIM card someone puts into it (including the phone number, service provider, & subscriber ID), and as long as the phone has service you can still control it (lock it with a pin, ...) through text messages (no internet connection required).
Also, the paid license is valid for up to 4 (maybe 5) devices. I have it installed on my girlfriend's, brother's, mother's, and my phone. As far as those apps go, it's the best I've found.
Better luck in the future
Sent from my Nexus 5 using XDA Premium 4 mobile app
Don't mean to sound rude, and it's harsh it went missing, but why did you 1. Leave your phone on the table in a public space, and 2. rely on your girlfriend to pick it up? My phone is in my pocket unless it's in my hand or on my work desk. I would never leave it in the open for anyone to take. Maybe I'm just less trusting of those around me but at least you're insurance covered things to an extent. Lesson learnt (I hope)
Same thought here, why would you ever leave your device on the table ? I´m not paranoid, I use a antitheft app just in case I somehow manage to lose my device.
What also seems to help against muggers or similar bad dudes is a rather "ugly" or very plain and simple looking case. A Spigen Slim Armor "smooth black" is a nice case but it also makes your phone look from far away as being a cheap, generic smartphone
EddyOS said:
Don't mean to sound rude, and it's harsh it went missing, but why did you 1. Leave your phone on the table in a public space, and 2. rely on your girlfriend to pick it up? My phone is in my pocket unless it's in my hand or on my work desk. I would never leave it in the open for anyone to take. Maybe I'm just less trusting of those around me but at least you're insurance covered things to an extent. Lesson learnt (I hope)
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[RECENTLY OVERHEARD CONVERSATION IN TIMES SQUARE]
A: Can I borrow your phone?
B: Where's yours?
A: I left it on the table in Starbucks for one second, turned around, and it was gone.
B: Hahahahahahahahahahaha!
A: I only took two steps away!
B: HAHAHAHAHAHAHAHAHA!
A: Shut up!
B: HAHAHA! You freakin' idiot! HAHAHA!
@Silicon Knight - just out of curiosity, did you contact the McD management to see if their cameras picked up anything? If they are unwilling to discuss, file a police report (if you haven't already done so), and get them to review their recordings
I feel like the average person stealing a phone would not know about android device manager and you could track it.
Ps: This isn't Q&A, Help, and troubleshooting problem.
My question is, is if the phone is rooted and on a different rom would this avoid this and still let the phine work? If so i am on the new version that has not been rooted. I am willing to throw 100 bucks to start a pot if someone can help. Or will rooting and romming it not matter if samsung pushes updates to kill battery or sprint decides not tl provide service?
Root and custom ROM are for functionality, look, and feel. The device IMEI/SN/model number is what identifies the device.
Buy isnt there a way with certain roms to make ur device appear as a different device? I wanna keep this so bad im trting to think of anything that would keep them from messingbwith it. I guess root would be the first step. Do you guys think they will brick all note 7s and limit battery life in near future? Samsung told me they couldnt give me a def answer but said 80% chance within 6 months no note 7s will work. And i thibk that sucks. If we are willing to sign off on liability why cant we keep the phone.
jbarresi19 said:
Buy isnt there a way with certain roms to make ur device appear as a different device? I wanna keep this so bad im trting to think of anything that would keep them from messingbwith it. I guess root would be the first step. Do you guys think they will brick all note 7s and limit battery life in near future? Samsung told me they couldnt give me a def answer but said 80% chance within 6 months no note 7s will work. And i thibk that sucks. If we are willing to sign off on liability why cant we keep the phone.
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Rest easy. There are still over 1 million Note 7's out there. Not everyone is drinking the koolaide. Its a VOLUNTARY recall. They will NOT kill service to this phone. If they were going to do that, they would have already. Why would they wait if these phones are so dangerous? They only did the recall to stop the bad press perpetrated by the AMERICAN media. I wouldnt be surprised if they continued to roll out updates for the ones who keep the phone. ALL of this is speculation, of course, but I have no worries that my phone will cease functioning or explode. I still have the original preorder and sleep just fine at night. Just for giggles, try googling "iPhone catches fire" and see how many hits show up. Then ask yourself "why" doesnt the national media report on these?
Sent from my SM-N930P using Tapatalk
Well that makes me feel better....so most of u guys think our note 7s will keep working....atleast till another note comes out? Just like everyone i dont wanna downgrade....
I have seen those apple videos and i actually called samsung and asked if there was a chance apple could have been up to the phones blowing up? And they said i wasnt the only person who called about that especially considering the small amount of phones that blew....
jbarresi19 said:
Well that makes me feel better....so most of u guys think our note 7s will keep working....atleast till another note comes out? Just like everyone i dont wanna downgrade....
I have seen those apple videos and i actually called samsung and asked if there was a chance apple could have been up to the phones blowing up? And they said i wasnt the only person who called about that especially considering the small amount of phones that blew....
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I'm thinking of it as a freebie. I'll keep it until the next big thing comes out or I scratch the screen or break it the phone. Sprint says that there is no time limit for returning our devices and condition doesn't matter. I usually upgrade every year anyway so if no Android update comes for it... Oh well. Probably wouldn't have come out for months anyway. I'm just hoping a developer here will step up to the plate with a little Android N love.
Went to Best Buy tonight (Las Vegas), mobile sales rep stated that Verizon will begin black listing/deactivating their devices soon. Anyone else hear anything like this?
Yes this is what ibwas afraid of....i was told by samsung that the carriers will either blacklist the imei or samsung may send a update to brick the phone. But like someone said before why wpuld they have waited? They would have done it by now or atleast give offical word they were going too. I mean that cant just make kur phones stop working in the middle of whatever day they choose. They will have alot of angry customers.
Im hoping this all blows over and we can just keep our notes and trade them in when the s8 or note 8 come out.
Funny how there is so many Note 7s out in the world and u don't hear of any catching fire anymore. I'm sure it's just not people here at XDA that kept it.
Sent from my SM-N930P using XDA-Developers mobile app
BubZX said:
Funny how there is so many Note 7s out in the world and u don't hear of any catching fire anymore. I'm sure it's just not people here at XDA that kept it.
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Good point!
I still believe that fruit company had something to do with this...... People with money and power can make anything happen.....
So the main contents here on Xda is we won't have ou notes shut down?
Sprint sent me another text stating that they "MUST"exchange all note 7's it's starting to sound more mandatory than voluntary.plus i believe in my opinion that the batteries were not the reason some of the note 7s overheating and catching fire rather that it was a faulty monitoring system that regulates the fast charging in our note 7's,once again this is just my opinion,just makes more sense to me.
JAMRZ69 said:
Sprint sent me another text stating that they "MUST"exchange all note 7's it's starting to sound more mandatory than voluntary.plus i believe in my opinion that the batteries were not the reason some of the note 7s overheating and catching fire rather that it was a faulty monitoring system that regulates the fast charging in our note 7's,once again this is just my opinion,just makes more sense to me.
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Got the same thing. Asked a rep. Still just voluntary. I don't think many people are interested in turning their Note 7 back in, so they're trying to make it sound more urgent
GadgetMonger said:
Got the same thing. Asked a rep. Still just voluntary. I don't think many people are interested in turning their Note 7 back in, so they're trying to make it sound more urgent
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That's good to know cause im quite happy with my Note 7 both original and recall replacement both worked and still are performing excellently. Just need root for that PHE update and everything would be perfect.
I have confirmation from a friend who works in corporate Sprint... They will not block the phone. She also said that more than half of the note 7 users on the network are still active. People are not giving them up. They have to give out the warnings and offer all the opportunities to swap out.
a454nova said:
I have confirmation from a friend who works in corporate Sprint... They will not block the phone. She also said that more than half of the note 7 users on the network are still active. People are not giving them up. They have to give out the warnings and offer all the opportunities to swap out.
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Click to collapse
Will I be able to swap it for note8 when its out?
I would say yes as long as the recall is still in effect.... They r gonna have a mess on their hands when the note 8 comes out and all us note 7 users go looking to replace them with note 8s lol
So, went into talk to a rep finally. Well two actually. Two separate locations. First one tells me that Samsung is going to put out a warning screen that pops up every couple of seconds on the Note 7. Second rep said he hadn't heard of anything like that, but he could see it happening. Guess I'm just tired of the BS. Switched to the V20. Running Nougat makes it a bit easier to take having to give up my Note. Did get all my incentives. Plus LG is sending me what they say are a 150 dollar set of headphones so.... Whatever. In a year or so, whenever Samsung gets its **** together and puts out the next big Note, I'll be first in line. For now I'll look at it as broadening my Android horizons. Been with Samsung for so long I don't mind taking the opportunity to try another brands flagship device.
Good luck to all you hard-core hold outs.
So... today i went to change my devices because i have a defective one. When the guy was making the exchange he said he needed a register number, but the girl who made the pre-order in the store for me didn't put any register number. Then everything went to hell! i called the department of solution from my car and guess what did i find out? They told me that the LG V20 has been removed from the warranty buyng remorse program of tmobile and thus i wouldnt be able to make the exchange. I got so pissed off with the guy that i had to smart up and then came out with the bunch of calls i have made to the department of solution and technical department and also all the chats i have done, which in total would make 22 agents i have spoken to, 13 agents by chat, 7 agents from the department of solution, and 2 agents from technical department. finally when i said that the guy from the technical department wrote a note in the system, he then said : "let me see the report and see what i can do" . Finally he send me a label shipping so that i could send the device and they will send a new one. BUT REALLY! I have driven from north to south and east to west in miami , from store to store, and ended up with this huge surprise of the warranty removed for the LG V20 from Tmobile. BETTER WATCH OUT PEOPLE! SMART UP! OTHERWISE YOU WILL KEEP YOUR DEFECTIVE DEVICE!
What do you mean warranty removed?
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
nest75068 said:
What do you mean warranty removed?
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@rbiter said:
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
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Well you know the 14 days given for buyer remorse? well, they weren't giving it to me. I havent pissed off anybody yet they did piss me? AAAAAH NOPE. No way in hell. Finally i managed to make them send me the shipping label and do the exchange. But i have been since 8 am doing this. I bought my phone on 19 of this month and it arrived on 21, i still have 1 more days before the 14 days expire, and they are trying to revoke my privileges ? Screw them. Im paying money for it. It is not free and under no circumstances it has been my fault that the device is defective. I havent even flashed the new TWRP and root methods nor invented with anything like that. Anyway. i will contact an agent via chat now before i send the package through UPS just to be safe.
Ah got it
Just FYI for the future -the 14 days starts from their shipping date (which you're still within so no worries) not the date you receive it (a little caveat hidden in the small/fine print of their 14 days period).
But yeah I'd be upset if I was still within that time frame and having issues.
@rbiter said:
Doesn't sound like warranty removed. Either someone was pulling your chain, you pissed off a rep or two and they made some notes to make your life harder and/or T-Mobile might've have changed the policy on return period. Seriously doubt your warranty is removed. Warranty is through LG. I registered mine.
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Click to collapse
How do you register it through LG?
el_chuqui said:
How do you register it through LG?
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https://www.lg.com/us/support/mylg/product-registration
nest75068 said:
Ah got it
Just FYI for the future -the 14 days starts from their shipping date (which you're still within so no worries) not the date you receive it (a little caveat hidden in the small/fine print of their 14 days period).
But yeah I'd be upset if I was still within that time frame and having issues.
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Click to collapse
yeah i know that! Thats why i know i still have 1 day left and i have spent all these days trying to do the replacement. Can you believe that?
jinkerz9430 said:
yeah i know that! Thats why i know i still have 1 day left and i have spent all these days trying to do the replacement. Can you believe that?
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That's weired, I normally have really good luck with Tmobile (aside from 1 instance recently).
I'm on Jump on Demand. I did a Jump for one of my lines to go from an iPhone 6s+ to an iPhone 7+. We got the phone on October 6th. I get my bill and they were trying to charge me for the 6s+ from 9/20 - 10/19 and the iPhone 7+ from 9/20/-10/19 lol
Yeah that wasn't going to happen but it took several calls and I finally just said fine, I have no problems going back to AT&T sine really I am the only one who uses JoD out of my family everyone can deal with same phone for a year. That got them to take care of it.
nest75068 said:
We got the phone on October 6th. I get my bill and they were trying to charge me for the 6s+ from 9/20 - 10/19 and the iPhone 7+ from 9/20/-10/19 lol
Yeah that wasn't going to happen but it took several calls and I finally just said fine, I have no problems going back to AT&T sine really I am the only one who uses JoD out of my family everyone can deal with same phone for a year. That got them to take care of it.
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Well,, isnt that enough to piss you off? i mean, money doesn't grow from trees , and even less for me having to pay college without fafsa So anyway, i did one last chatbox for today with tmobile just to keep it in record and rub it in their faces if something happens.... Now im phoneless for who knows how many days.
Swapping the device because it was defective has nothing to do with the buyers remorse period. My v20 was immediately defective from the store and I was able to swap it out with no issues at all.
jay-red said:
Swapping the device because it was defective has nothing to do with the buyers' remorse period. My v20 was immediately defective from the store and I was able to swap it out with no issues at all.
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Well, i dont know what the heck happened, But they weren't allowing me to replace it. In fact, the guy from Tmobile's store wanted me to give them the phone then buy the new phone directly from them and then i would lose the promotion of $200 dollars. The heck, after that i grabbed my defective phone went to the car and called the solution department. And there is were the second issue began. How could i have noticed that my device was defective if the behavior started when i used the phone on the third day? But i also noticed the screen bleeding at the first but decided to let it slide just because i wouldn't cry for some screen bleeding and that's it. But then at the third day, when the signal bar showed an x then it showed that it was connecting to the sim card again and also it started to reboot, HELL NO!, replacement for sure! But i have been dealing with that since the first day the phone showed the symptoms ,and i have been jumping from store to store, and from agent to agent and from, department to department. (by the way while i was talking with the guy on the department of solution today the signal dropped 5 times, so i lost him 5 times, although i warned him)
I am pretty sure that if the phone is mailed to you then you actually have 20 days for buyers remorse. As others have stated though a warranty exchange is not buyers remorse.
Sent from my LG-H918 using XDA Premium HD app
Intub8 said:
I am pretty sure that if the phone is mailed to you then you actually have 20 days for buyers remorse. As others have stated though a warranty exchange is not buyers remorse.
Sent from my LG-H918 using XDA Premium HD app
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Im currently talking with a supervisor "FINALLY!" they will keep the promotion of the $200 dollars since it is not on tmobile anymore but they will add it to the new phone!. However, here is the downside.... I will have to wait until the latest week of november for the phone to arrive. In other words.... I'm phoneless....
i feel your pain. mine freaked out this morning while i slept. got up to a bootloop that i can not fix. called lg. was told to send it in for repair. said i'd deal with t-mo as i can't go without a phone. called t-mo, got told in order to get an exchange i would have to send in my current phone and wait 7 days for them to confirm they recieved the device then they'll ship new one. on plus side they did let me have a loaner for the time being. not the best but hey at least it works.
OvrDriVE said:
i feel your pain. mine freaked out this morning while i slept. got up to a bootloop that i can not fix. called lg. was told to send it in for repair. said i'd deal with t-mo as i can't go without a phone. called t-mo, got told in order to get an exchange i would have to send in my current phone and wait 7 days for them to confirm they recieved the device then they'll ship new one. on plus side they did let me have a loaner for the time being. not the best but hey at least it works.
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you got lucky they even gave you a spare one. They gave me nothing! im phoneless now! . I had to ask my mother for her phone for the time being (i installed a custom rom Resurrection remix on her LG G3 so that i could have 2 separate accounts in the phone and to not have to install apps on her profile, only in mine) . The supervisor who finally solved the issue today agreed with me about tmobile making a mess out of such simplicity. if i were to send you every single chat i did with them in addition to the conversations i had through the phone and all that you would have seen that it looked more like they wanted to act like fools and also as a conspiracy or something. Anyway, at least it is solved now. On the other hand,,, i spent a lot of gasoline and time dealing with this issue instead of studying for my midterms this week.
jinkerz9430 said:
you got lucky they even gave you a spare one. They gave me nothing! im phoneless now! . I had to ask my mother for her phone for the time being (i installed a custom rom Resurrection remix on her LG G3 so that i could have 2 separate accounts in the phone and to not have to install apps on her profile, only in mine) . The supervisor who finally solved the issue today agreed with me about tmobile making a mess out of such simplicity. if i were to send you every single chat i did with them in addition to the conversations i had through the phone and all that you would have seen that it looked more like they wanted to act like fools and also as a conspiracy or something. Anyway, at least it is solved now. On the other hand,,, i spent a lot of gasoline and time dealing with this issue instead of studying for my midterms this week.
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oh it wasn't easy, i first called lg, got no where with them except send it in for repair, called t-mo, we can send you one before you send yours in if you want to pay a new 50$ down plus tax on 749$ plus shipping, went to store. they couldn't exchange it because i bought it online. however i know the guy there real well so thats why i got a loaner. i paid i think 12$ and got the cheapest android device they had in stock. i'll return it when i get my new v20 and get my 12$ back and no restocking fee(got lucky here), and then i come home to call t-mo again to get told i'd have to pay or wait 7 days for them to get my device first then they'll send me a new one. i tend to get frustrated really easially. feel sorry for the rep at t-mo cause she got an earfull. it'd be nice if they knew there jobs and t-mo's policies on things. whatever the case a new one is coming. and problem solved, but by no means was it easy or as difficult as your situation. i feel sorry for ya man, but at least ya got it dealt with.
OvrDriVE said:
oh it wasn't easy, i first called lg, got no where with them except send it in for repair, called t-mo, we can send you one before you send yours in if you want to pay a new 50$ down plus tax on 749$ plus shipping, went to store. they couldn't exchange it because i bought it online. however i know the guy there real well so thats why i got a loaner. i paid i think 12$ and got the cheapest android device they had in stock. i'll return it when i get my new v20 and get my 12$ back and no restocking fee(got lucky here), and then i come home to call t-mo again to get told i'd have to pay or wait 7 days for them to get my device first then they'll send me a new one. i tend to get frustrated really easially. feel sorry for the rep at t-mo cause she got an earfull. it'd be nice if they knew there jobs and t-mo's policies on things. whatever the case a new one is coming. and problem solved, but by no means was it easy or as difficult as your situation. i feel sorry for ya man, but at least ya got it dealt with.
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Damn.!!! it will cost me to get to know a couple of buddies from all the tmobile retailer stores within a 10 mile radius from me LOL! They made me do the order again and cancelled everything related to the other phone. (Of course, adding the promotions and all that). Although i forgot to ask them what is going to happen with my earphones, because my order was already processed for the other one and i registered that one to get my earphones and i dont know if the shipped or not... do i get a second pair of earphones if i register again? because i dont know where am i stepping on right now..... I registered the other order 6 days ago . And it says from 5 to 9 days.. so , if they shipped the earphones already , i get 2?
jinkerz9430 said:
Damn.!!! it will cost me to get to know a couple of buddies from all the tmobile retailer stores within a 10 mile radius from me LOL! They made me do the order again and cancelled everything related to the other phone. (Of course, adding the promotions and all that). Although i forgot to ask them what is going to happen with my earphones, because my order was already processed for the other one and i registered that one to get my earphones and i dont know if the shipped or not... do i get a second pair of earphones if i register again? because i dont know where am i stepping on right now..... I registered the other order 6 days ago . And it says from 5 to 9 days.. so , if they shipped the earphones already , i get 2?
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Click to collapse
as long as you got a reciept for the new order you get 2nd pair
OvrDriVE said:
as long as you got a reciept for the new order you get 2nd pair
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Yippieeeeeee