Related
There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.
Cause: Part-installed apps: something went wrong part-way through installing an app
Checking: Check in google play; if it says 'downloading' or 'installing' permanently, something is amiss
Solution: Try uninstalling the app (you may be able to reinstall it successfully afterward)
Cause: /mnt/sdcard is full
Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove something (or use 'mv (dirname) /mnt/external_sd if you have an external sd card with some space). On a file viewer, move or remove relevant directories. You can't avoid this: if your sd card is full, you're definitely going to have to remove something (or move it to your external card) - the system isn't going to work with a full card. USE WITH CARE EITHER WAY. Whatever you remove cannot be retrieved, and removing the wrong thing can make your system or applications misbehave.
Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear cache, Force stop, restart Google Play and retry
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear data, Force stop, restart Google Play and retry
Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
Restart Google Play. It will ask you to add an account - add your original back in.
Cause: Corrupted binaries
Checking: Not sure how...
Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good). You may also need to reinstall google play services (thanks jpeg1900)
Or:
"I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again." - Thanks Nephatiu (see below).
Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.
PS anyone know a better way to do tables in this wiki?
play store error at download
urilabob said:
There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.
Cause: /mnt/sdcard is full
Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove it. On a file viewer, remove relevant directories. USE WITH CARE EITHER WAY.
Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear cache, Force stop, restart Google Play and retry
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear data, Force stop, restart Google Play and retry
Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
Restart Google Play. It will ask you to add an account - add your original back in.
Cause: Corrupted binaries
Checking: Not sure how...
Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good).
Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.
PS anyone know a better way to do tables in this wiki?
Click to expand...
Click to collapse
hi there,
i have some problems with play store at all. play store is runing well - BUT, if i like to download an app, the download never starts. it says "donloading" but there is no percentage.
after ~ 15 mins an error is on the display.
any idea?
Play Store hanging on download
Ralf-0815 said:
hi there,
i have some problems with play store at all. play store is runing well - BUT, if i like to download an app, the download never starts. it says "donloading" but there is no percentage.
after ~ 15 mins an error is on the display.
any idea?
Click to expand...
Click to collapse
Not sure. I had a similar problem at one time, and eventually discovered it was due to a specific app that had only half-installed itself (perhaps the tab had crashed halfway through the download, not sure, it's lost in the mists of time). Uninstalling that app got over the problem. However it might help someone (perhaps you) if you post the error message that you get on the display (people are likely to google it, so that you might get together with other people with the same problem).
I had issues with the Play Store earlier today and tried clearing the app cache and data to no avail, but found another simple fix. I uninstalled updates from version 3.8.15 back to 3.7.15. Worked like a charm.
Well, my Play Store recently crashed during updates, after which it wouldn't run any longer anymore stating that same message every time I try running it and also every time an app accesses the store for information (which seems to happen when I just open the apps). My sdcard wasn't full, clearing data and cache did nothing, no other data is corrupted, I replaced the market with a fresh copy apk, tried different versions, ... Nothing worked... So, reading the internet, I saw the final solution was to remove and re-add my Google account, but for some reason (not a rational one) I didn't really want to do this, so I went back to CWM recovery mode, reflashed the gapps zip I used the first time and rebooted... Once booted it didn't give me the error I usually get on any other boot since it started crashing, but when I tried running Play Store, it crashed again with the same message... Defeated I went to my Google accounts to remove, at which point (just before doing anything) I noticed the Updates-notification of the Play Store popping up in my notification drawer. I tapped it and Play Store booted, everything works again, and it updated itself back to the latest version, still without any problems.
So in short, if you don't ant to read the entire text:
I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again.
Dunno if this will work for anyone of you, 'cause it depends on the reason it's not working, but this possible solution should not be missing from your list since it worked for at least one person (me).
Greetz,
~ Nephatiu
Hotspot Shield VPN 1.3
just download Hotspot Shield VPN 1.3
http://www.androiddrawer.com/11257/download-hotspot-shield-vpn-1-3-app-apk/
and google play store will work again
What does Hotspot Shield VPN 1.3 have to do with Google Play not working?
That is an app which creates a VPN so you can access sites that are locked or not authorized.
Personally I went into Settings than Application Manager, then ALL, then Google Play Store.
After that i cleared all the data, force stopped the app and restarted it again.
It worked nicely.
alleshi said:
just download Hotspot Shield VPN 1.3
http://www.androiddrawer.com/11257/download-hotspot-shield-vpn-1-3-app-apk/
and google play store will work again
Click to expand...
Click to collapse
urilabob said:
Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear cache, Force stop, restart Google Play and retry
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear data, Force stop, restart Google Play and retry
Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
Restart Google Play. It will ask you to add an account - add your original back in.
Click to expand...
Click to collapse
seems point 3 fixes it for me, but as soon as im back on the play store and starting to download something it just starts over again with the error message. Any ideas?
Not even sure how to describe this one..
Hardware: ASUS ME301T (MeMo Smart Pad 10)
Version: 4.2.1 (10.6.1.29, but it was happening on 10.6.1.25 as well)
Rooted, SuperSU installed for the multi-user support. Aside from that, the device is stock.
Play Store: 4.1.6 (4.0.something factory)
Setup:
2 users
Primary user has 2 Google accounts+FB account
Secondary user has a single Google account
Problem:
I have 43 apps installed on the primary user. If I install even 1 more, the app crashes when trying to load the list of installed apps. Doesn't seem to matter what the 44th app is. Uninstall it to drop it back to 43 and it works just fine again. Secondary user is at 46 and no issues. I've tried removing both Google accounts, clearing data+cache of the store, DMClient, and Download Manager, as well as removing the store updates. Nothing has worked. The only things left I can think of is trying to update the store manually via newer apk or a factory reset. I don't know what, if anything, ASUS changed in the store, as the installed size reports 10.46mb or so. Also want to avoid a reset for obvious pain-in-the-arse related reasons.
Any ideas?
I ran into a similar problem. After reading this thread, i tried a few of the suggestions. What ended up working for me was to go to the application manager, got to google play store, uninstall updates, and re install the factory version. Did the same for google play services.
same problem with 4.3.1.1
using a custom rom (LiquidSmooth) on a Galaxy Note II (N7100) international.
went through all the removing\reinstalling\clear cache tricks.. same error pops up every time i try to open the store, and sometimes just as a background process.
not sure if re-flashing will help... (cleared cache and dalvik too).
thoughts..?
ApeironTsuka said:
N
Problem:
I have 43 apps installed on the primary user. If I install even 1 more, the app crashes when trying to load the list of installed apps. Doesn't seem to matter what the 44th app is. Uninstall it to drop it back to 43 and it works just fine again. Secondary user is at 46 and no issues. I've tried removing both Google accounts, clearing data+cache of the store, DMClient, and Download Manager, as well as removing the store updates. Nothing has worked. The only things left I can think of is trying to update the store manually via newer apk or a factory reset. I don't know what, if anything, ASUS changed in the store, as the installed size reports 10.46mb or so. Also want to avoid a reset for obvious pain-in-the-arse related reasons.
Any ideas?
Click to expand...
Click to collapse
No good ones, but just wondering - is there any possibility it's the 43rd app that is the root of the problem? Perhaps its data is corrupted in play's database, and adding another app reveals the problem.
talamir said:
using a custom rom (LiquidSmooth) on a Galaxy Note II (N7100) international.
went through all the removing\reinstalling\clear cache tricks.. same error pops up every time i try to open the store, and sometimes just as a background process.
not sure if re-flashing will help... (cleared cache and dalvik too).
thoughts..?
Click to expand...
Click to collapse
Just in case you didn't try it, jpeg1900's suggestion of reinstalling google play services (rather than just google play) might be relevant here, in light of it crashing as a background process.
Unfortunately google play store has stopped
hello,
i bought a chinese phone - Vsun i9 but unfortunately it looks that is made for chinese market and google play doesn't work:
Unfortunately google play store has stopped
I had rooted the phone but still don't know how to activate google play
Could you help me and if someone knows if there is a custom rom for this phone to send a link.
thank you in advance!
4.5.10
Is this a bugs?? On note 3 original rom play store version 4.5.10 also has this problem, sometimes clear data on download manager / play service / play store can help, sometimes there is no choice, I remove gmail account and sign in again can help...
Why does this happen? Did google give any answer?
helpful topic
i found this very helpful.. thnks
remove account and work well, after few days the same problem occur again!!!! What happen to android? is it need to wait new google play new update?
I broke it!!!
after trying all the processes, several times
I am running Paranoid Android ROM and just wondered if changing hybrid profile of Google play store was contributing to app crashing?!?
note: I was able to open app but from opening menu could not go into any individual tabs (I.e. "apps") without crashing...
Changing hybrid settings back to lower DPI fixed issue and I have just set to the maximum DPI before app starts crashing
hope this helps others
Limited Relevance
alleshi said:
just download Hotspot Shield VPN 1.3
http://www.androiddrawer.com/11257/download-hotspot-shield-vpn-1-3-app-apk/
and google play store will work again
Click to expand...
Click to collapse
If your problem is due to google sites being blocked by a firewall (your company's, your ISP's, your country's, or whatever) this may be helpful. Be aware that you will need a site on the other end, outside the firewall, to route your google play communications.
If that's not your problem, this solution won't help.
Usually you will know - only a few countries block google, it's highly unlikely that a commercial ISP would, and you will know whether you are trying to do updates on your company's network.
There's a host file in system-etc- delete that file and reboot your phone and see if that works..
Sent from my Micromax A110Q using Tapatalk
Has anybody had an issue with google play store not working? I tried clearing the cache, then the data, then removing/adding my account. After this failed, i installed the google play app over the system app. It fixed the issue of the store failing, but all my apps that were installed fail to show up in the installed apps under "my apps".
My question is this:
Is there a way to reattach the apps back to the market? Or am I going to have to download them all over again?
*EDIT 1*
So, I used an "updated" apk to update my google play store. About 30 minutes later the app started to crash just like before. I uninstalled the update. Next, I got a warning that I had 46 updates. Seems after uninstalling the updates every app decided to reattach to the market. I am now updating apps. I will post if app market crashes again. wish me luck.
*EDIT 2*
Well, short lived victory. As soon as my apps required to be updated it worked ok. But when i exited the update page (which i navigated to by the notification) and tried to open google play store, it crashed. Thoughts? I have not tried to install the apk again, and i have pushed the goo.im packages with no success. help?? i'm stumpped...
OK so a couple days into Cyanogenmod 12.1 unofficial...loaded a bunch of apps, processor and graphics intensive games.... This OS is awesome! But...time will tell really... After a few weeks, months, lets see how it performs...I have high hopes based on what I've experienced so far...
I'm running this on my SG Tab 3 10.1 P5210
A few things I should mention:
1. I had a big learning experience (major noob here) with TWRP recovery. For some reason Odin wouldn't allow me to unchecked 'auto reboot' as it was grayed out. So I modified the .ini file and changed the auto boot parameter from 1 to 0. Then I had to learn... First reboot after Odining TWRP.....HOLD HOME BUTTON+VOLUME UP+POWER..ONCE YOU SEE SAMSUNG LOGO RELEASE POWER STILL HOLDING HOME+VOLUME UP! Reason is, if you continue to hold power button, it's like disconnecting the battery, and reboots tab! UGH...after first successful boot into TWRP Recovery, is all good... To boot into recovery just boot holding power+VOLUME up like normal recovery... TWRP now loads so the time line of cake...
2. The Google Openapps zip did not install with Odin.. I .had to search around, I found frankin GAopen apps for 4.4 and installed via odin....took several play store updates until all Google apps settled down. There's prolly a better way to get the Google stock apps (play store, gmail, etc) that come with Android to install better but...I got them working so I won't complain...
3. When I change the wall paper, the image went whacky. Had to install a 2nd theme, switch themes, then switch back to straighten wallpaper iimage out
4. Keyboard was funky...I think this was from the frankinapps that I installed. Fixed by installing Google keyboard and disabling all others
5. When I install apps, I move them to my MicroSD card if possible. Any app with a widget (Weather Channel, Android Central, Calendar app, any widget app) that I move to the SD card doesn't work anymore. In fact I don't even see the app in the widget drawer. If I install say Android Central and place widget on any screen then move it to SD card it stops working. Fix is, move it back to internal storage.
6. Battery seems to drain quicker however Android 5.1.1 lollipop handles this well because once I get down to about 20% it drains much slower. Faster drain is prolly due to the fact that I'm actually using this tab much more than ever so, this may be a non-issue
7. Not sure if this is lollipop or Cyanogrnmod but, Lollipop (which is what Cyanogenmod is built on) has some really great features such as - auto adjust screen brightness and hue based on time of day.... This is very cool because it's 9:30pm EST and very dim in the room I'm in right now so the screen auto dimmed and adjusted the hue nicely... This is a big plus because it's very easy on the eyes and most importantly it save battery
Overall... Again... 2 thumbs up!!!!
I have also just installed CM12.1 on my SG GT-P5210, and found that for some unknown reason I could not download apps from Google Play store . They would not download to my tablet even tho' play store said it was installed, and I cannot find the apps on my tablet which I wanted. Anyone else have this problem.
Apart from that I like the OS and want to keep it.
Avalon550 said:
I have also just installed CM12.1 on my SG GT-P5210, and found that for some unknown reason I could not download apps from Google Play store . They would not download to my tablet even tho' play store said it was installed, and I cannot find the apps on my tablet which I wanted. Anyone else have this problem.
Apart from that I like the OS and want to keep it.
Click to expand...
Click to collapse
Did you update the play store app?
Axefiredroid said:
Did you update the play store app?
Click to expand...
Click to collapse
I'm not sure how to do that, as that play store app is loaded/installed into the web browser.
Avalon550 said:
I'm not sure how to do that, as that play store app is loaded/installed into the web browser.
Click to expand...
Click to collapse
So, you don't even have Google play store app right? You need to boot back into TWRP recovery and install the Google stock apps again... You might want to clear cache, delvik and all that...When you do install gaopen, watch carefully because you may experience the same thing as I did... Failure to install thus I found and used the frankin Google apps....
Axefiredroid said:
So, you don't even have Google play store app right? You need to boot back into TWRP recovery and install the Google stock apps again... You might want to clear cache, delvik and all that...When you do install gaopen, watch carefully because you may experience the same thing as I did... Failure to install thus I found and used the frankin Google apps....
Click to expand...
Click to collapse
No I didn't have the Google play store app, and I only installed the CM12.1 file which only gives a few basic apps. I did try the open-gapps file, as far as I could tell maps and play store were installed, (maybe to the browser), but there were problems with both the play store and the maps apps. Neither of them would work, and the maps app error message said to uninstall maps then reinstall, but I couldn't find where I could uninstall , only to disable the app.
I also downloaded the play store app to my tablet, but again it would not work, as it just closed down as soon as I opened it up.
It's weired that the play store and maps work from the browser, but not from the actual tablet.
Avalon550 said:
No I didn't have the Google play store app, and I only installed the CM12.1 file which only gives a few basic apps. I did try the open-gapps file, as far as I could tell maps and play store were installed, (maybe to the browser), but there were problems with both the play store and the maps apps. Neither of them would work, and the maps app error message said to uninstall maps then reinstall, but I couldn't find where I could uninstall , only to disable the app.
I also downloaded the play store app to my tablet, but again it would not work, as it just closed down as soon as I opened it up.
It's weired that the play store and maps work from the browser, but not from the actual tablet.
Click to expand...
Click to collapse
An update here: After installing open-gapps-arm-5.1-mini-20160203,zip, the problem is down to google services not responing or working. This happens when I try to open the play store, gmail and anything else related to google and I get a message saying that Unfortunately Google Play services has stopped. There seems to be some problem related to the 'checking info' screen which never completes.
Hang on ...arm? I thought these tabs have Intel chips? Did you install the wrong open gaapps? Or did I ?
Sent from my GT-P5210 using Tapatalk
Yup...Intel not arm....
http://www.gsmarena.com/samsung_galaxy_tab_3_10_1_p5210-5478.php
Sent from my GT-P5210 using Tapatalk
Clear cache delvik...install the Intel you should be good?
Sent from my GT-P5210 using Tapatalk
Lately, 504 errors in the Google Play Store have eliminated my ability to recommend this phone. None of the usual fixes work.
Apps that I've had the problem with are:
Evernote
Runtastic Me (after a recent update)
Waze (version 4)
Maybe it is something the app developers are doing that doesn't work with the hardware, but I'm afraid of what the next app may be that I'm stuck unable to update.
Update: this has been resolved by the latest update from Gionee/BLU
Is it Google Play Store causing the problems (installing/updating apps) or is it the apps you mentioned (crashing, etc.)?
Have you started getting them all of a sudden out of nowhere? I've started to have Google Play Services issues with Google Play Music, but that was after fixing permissions in TWRP.
Maybe something you've done recently caused it (installation, file corruption, root/xposed modding) if TWRP is not the cause.
I'll assume you've already tried to clear app data & caches, and maybe uninstalling/reinstalling them. If nothing else works, you can always resort to a factory reset of the phone if you are willing to give up everything.
I've done everything short of a factory reset. I read where another user had the issue with evernote, so I specifically tried installing evernote to test.
I haven't rooted or used a custom recovery with this phone.
I put this in general more for information purposes and to maybe compile a list of apps others run into this with, but if anyone's fixed it, I'd appreciate knowing what they had to do.
Will try APK or Amazon for offending apps soon.
No luck with Amazon, either, so it isn't a play store issue
Got the same 504 error when installing Waze 4.0.
Sent from my PURE XL using Tapatalk
clear data and clear cache of google play store & google service framework
If it doesn't work try this next..
*remove your gmail account
*reboot and ,
*Re-add your account..
Sent from my Nitro using XDA Labs
Cleared Google Play Services data -- didn't help.
Cleared Google Play Store data -- didn't help.
Tried to remove my Google account -- says "This change isn't allowed by your administrator"!?
Sent from my PURE XL using Tapatalk
---------- Post added at 11:09 PM ---------- Previous post was at 11:04 PM ----------
Even manually installing the Waze 4.0 apk gives a generic "App not installed" error. Perhaps there's an incompatibility with this phone.
Sent from my PURE XL using Tapatalk
I think I've had the same problem before when installing a different (free) app. What I did was Google for an older version of the .apk file, then kept trying to install it to my phone until I found an old enough version that is willing to be installed. I was able to update to the latest version automatically without any problems after that.
Hope that helps!
Looks like Runtastic Pro 6.7 is getting added to the list. It may be some API that developers are using that isn't compiling properly on this phone... I hope it gets fixed
Reply from BLU support is that it is a known issue and an update is in the works.
I heard that something happened during the updates (like for Waze) that is causing issues for people with Mediatek CPU's, it does not seem to be intentional though as a fix seems to be in the works.
You can add app "omnivox" with the same error. Right for me it's omnivox and waze.
There was a recent gionee e8 update that hopefully resolves this and will (also hopefully) be ported to us soon.
Glad they're looking into it but this is really disappointing. Makes me want to finally break down and just get an S7 on T-Mo's payment plan.
Got the same problem here.
Hi guys, i just got the BLU pure XL and happen to me the same thing with waze, plus another app MapaRadar. They both cant install trough Play Store. I try installing old versions (waze 3.4 3.5 3.6 3.7 3.8 ..) only one time works. and then suddenly stopped. and it closes itself every time.
Update got the same 504 error.
I got another problem that after starting using play store to install other apps and update the existing ones (chrome, maps, framework..) the play store become unstable , closing itself most of the time. Since i have TWRP i manage to restore my original backup.
I did not update my apps on the play store. at least it stop to get play store app close itself.
If anyone like to share any alternative options until BLU team fix it.
Hi every body,
I have the Allview X2 xtreme the EU version of the Blu pure XL, and i have the same problem waze update return 504 error. Mine is TWRP and rooted.
I be able to install an older version of waze by apk, works fine for few days, now it's always looking for GPS signal....
Evernote too.
I have another problem with push notification who didnt work with 50% of m'y applications.
It works for :SMS, messenger, Facebook, snapchat but not for apps like instagram le monde, bfmtv, le parisien, le figaro...
I already perform hard reset.
Sorry for m'y English,
A french friend !
I justt flashed the gionee rom, mainly to see how it is for daily use, but also to check the IMEI corruption and mobile data issues (i experienced none of either) and on a whim I tried to install waze, and it installs fine (on the blu firmware I had previously had 504 error, as well had other apps just "app not installed")
so possibly gionee already had a fix for this?
Got an update this morning, and the problem seems to be fixed. Only about a week behind gionee, so not bad.
Hello,
Almost all my apps are crashing after the Android Pie Upgrade for my Honor View 10. The problem started occurring after EMUI 9.0.0.159 upgrade. Even the Google Apps like Playstore, Gmail, Google Maps, YouTube and other apps like BookMyShow, Uber, Linkedin, SonyLiv, Voot, and Gaming Apps are all crashing. Even new apps I try to install are all crashing when trying to open.
Can anyone suggest a fix. I tried optimizing the device but the problem still exists after optimizing.
Thanks,
Vijay.
Try a factory reset, no issues with apps here
Vijay Menon said:
Hello,
Almost all my apps are crashing after the Android Pie Upgrade for my Honor View 10. The problem started occurring after EMUI 9.0.0.159 upgrade. Even the Google Apps like Playstore, Gmail, Google Maps, YouTube and other apps like BookMyShow, Uber, Linkedin, SonyLiv, Voot, and Gaming Apps are all crashing. Even new apps I try to install are all crashing when trying to open.
Can anyone suggest a fix. I tried optimizing the device but the problem still exists after optimizing.
Thanks,
Vijay.
Click to expand...
Click to collapse
I suggest you to reinstall the crashing applications, if it doesn't solve reset your device completely and reinstall all the apps.