Database Info

[Q] SMS Issues

Hey guys,
I just got my OPO today and have been loving every bit of it, but it seems that my SMS isn't working correctly. I checked the APN settings multiple times and even tried some of the preset ones with no luck. My issue is that I can both receive SMS messages as well as send and receive MMS messages, but when it comes to sending an SMS, I get a "Message note sent. Touch to retry" message. I've tried both the default app AND Google Hangouts with no luck from either. It's not a huge issue because I use mostly group chats and my gf can use hangouts, but it's still incredibly frustrating. Do you guys have any hints or tricks I should try out? I seriously love this device, but I am going crazy over the SMS issue.
I'm running the stock CM11S rooted with TWRP 64GB model on AT&T. Mobile data, LTE, everything else works. Just not actually sending SMS. I thank you for the responses ahead of time.

Hey @Bliznade.. .i see you posted about this sms issue. I am also having exact same issue now with my oneplus. Did you manage to find a solution of your issue? If yes, then can you share it with me? It is driving me crazy.
OR if anyone else can help me here?

Guys, basically you have to get the apn that is used by AT&T. Idk if you already have that apn, but the preset ones are made for the T-Mobile bands not really AT&T as I know it.

Parvinder25 said:
Hey @Bliznade.. .i see you posted about this sms issue. I am also having exact same issue now with my oneplus. Did you manage to find a solution of your issue? If yes, then can you share it with me? It is driving me crazy.
OR if anyone else can help me here?
Click to expand...
Click to collapse
Yes, I was! It was actually Google Voice setting itself up wrong or something and after I factory reset my SMS/MMS was working fine. I turned off Google's auto-app-restore and installed only the apps I needed and one at a time, trying SMS inbetween, since I knew it HAD to be an app if it worked after a factory reset but didn't after setting up my phone. I'd say if you have Google Voice to uninstall it completely. Some setting in there messed up my phone. If you don't have Voice installed, honestly the best thing to do is factory reset and makes sure SMS is working, then install each app one at a time. I know it sounds like a lot but that's what worked for me.
If that doesn't work, this is what OnePlus's customer service had to say. It was seriously a lot of back and forth, and they were incredibly helpful, even if it didn't fix my issue, it might fix yours, so I'll post out conversation below:
Email with R (OnePlus) said:
Jacob K
Jul 20 09:34
I got my device today, the 64GB sandstone black, and put in my AT&T sim card. The phone worked as usual-or so I thought. My data works. 4g LTE on the wireless network, group MMS works, and I even receive SMS fine. But I'm not able to send out any SMS for some reason. I get left with a "Message not sent" notification. I tried this first with the stock app then tried Hangouts and neither worked. I checked my APN and everything seems to be correct. I'm just at a loss, as it's odd that I can receive both SMS and MMS and even send MMS but I can't send out SMS. Is there something I can do to resolve this?
R (OnePlus)
Jul 22 13:27
Hi Jacob,
Let's try a few things to help you solve your SMS problem.
First, turn off your OnePlus One, carefully remove the SIM tray, and then power on your OnePlus One. Let it finish booting up. Obviously it will say there is no SIM inserted, cause there isn't!
Next, turn off your OnePlus One again. Carefully put the SIM tray/card back in the same way you took it out and power on again. Give your phone a few minutes to register on the network and get settled. Now, try to send an SMS, see if it works.
If we are back to square one, I'm going to have to gather a bit more info. As you probably already know, this problem is typically APN related. Are you using the PTA APN on At&t?
Would you mind downloading an SMS app called Textra (free) to see if you can send an SMS using this app please? Let me know if any of this stuff works, or not. Thanks.
Jacob K
Jul 22
to OnePlus
Alright, I tried all of the steps you gave me and it didn't work, so I tried again waiting longer in between each step and no luck. I also tried Textra and upon hitting the send button got an immediate notification that the message failed. I realize this seems to be a very specific problem because I've searched all over the internet and I've come up with no solutions. I posted in multiple forums with just one reply from someone else with the same issue. But since putting the ticket in I've also tried inputting the correct AT&T SMSC in all 4 formats to no avail. Every time I press update and re-enter it goes back to the old, which is in fact one of the correct SMSC's for AT&T (the one in quotes) with a ,145 tailing it (not sure what that's for). But any information you need I'll be glad to provide, and I greatly appreciate your response. I've been living off of Facebook messages and group chats the last few days, haha.
R (OnePlus)
Jul 22 14:46
Hey Jacob,
Cool, thanks for enduring a little troubleshooting and glad you understand the language of tech. Just to remove another obvious layer of doubt, please make sure you have updated to the latest version of CM via OTA. The fact that you can receive SMS messages makes this an interesting puzzle to solve.
For our next attempt, we will try something a little more drastic before I ultimately suggest a factory reset, but lets put that on the back burner for now.
Go to settings/apps and then swipe right 2 times to reach the 'All' category
For each of these apps: Phone/Messaging Storage , Messaging , Hangouts , and com.android.smspush
Perform this process: Force stop, Clear cache, Clear data
Do a restart when you are done and fire off an SMS when you are rebooted to a stable state. Any luck?
Jacob K
Jul 22
to OnePlus
Alright, no luck with that either, so I just sucked it up and did a factory reset. I tried sending an SMS immediately after and it worked, so I thought I was good. But then after I allowed Google to install all of my old apps, I tried it again and no luck. But I did notice when Google Voice installed, CM asked me if I wanted to use Voice+ (or something along those lines) and I said yes, chose my Gmail and allowed it to access my G+ info, but after that it asked me which email to use again and wouldn't go away until I clicked out of it. Then I had to swipe the notification away, so I figured Voice might be the culprit, uninstalled and voila, working SMS.
So maybe something in the Voice settings was messing things up, or maybe the CM Voice+ thing messed it up since it worked fine on my old phone. Not sure, but I'm happy to have fixed it. Everything works great now! And even though we weren't able to fix the problem through the troubleshooting steps you provided, I realize this was a difficult and very specific and local issue.
[insert nerdy thank you note here]
Click to expand...
Click to collapse

Bliznade said:
Yes, I was! It was actually Google Voice setting itself up wrong or something and after I factory reset my SMS/MMS was working fine. I turned off Google's auto-app-restore and installed only the apps I needed and one at a time, trying SMS inbetween, since I knew it HAD to be an app if it worked after a factory reset but didn't after setting up my phone. I'd say if you have Google Voice to uninstall it completely. Some setting in there messed up my phone. If you don't have Voice installed, honestly the best thing to do is factory reset and makes sure SMS is working, then install each app one at a time. I know it sounds like a lot but that's what worked for me.
If that doesn't work, this is what OnePlus's customer service had to say. It was seriously a lot of back and forth, and they were incredibly helpful, even if it didn't fix my issue, it might fix yours, so I'll post out conversation below:
Click to expand...
Click to collapse
Well I got to know the real reason behind it. It is Google voice but you don't need to uninstall it.
When you install Google install, there's an extra setting of voice+ in connection settings. (click more in connection settings to get it). If you enable voice+ which then says it'll use Google voice to send all sms from handset, then your sms won't work. If you disable it, then sms work fine just as before.
So no factory reset or uninstall of Google voice is required. Uninstall of Google voice worked bcoz it removes that voice+ setting as well.
Sent from my A0001 using Tapatalk

Parvinder25 said:
Well I got to know the real reason behind it. It is Google voice but you don't need to uninstall it.
When you install Google install, there's an extra setting of voice+ in connection settings. (click more in connection settings to get it). If you enable voice+ which then says it'll use Google voice to send all sms from handset, then your sms won't work. If you disable it, then sms work fine just as before.
So no factory reset or uninstall of Google voice is required. Uninstall of Google voice worked bcoz it removes that voice+ setting as well.
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Thanks.. Didn't find that setting but uninstall works perfect.
Sent from my A0001 using XDA Free mobile app

Parvinder25 said:
Well I got to know the real reason behind it. It is Google voice but you don't need to uninstall it.
When you install Google install, there's an extra setting of voice+ in connection settings. (click more in connection settings to get it). If you enable voice+ which then says it'll use Google voice to send all sms from handset, then your sms won't work. If you disable it, then sms work fine just as before.
So no factory reset or uninstall of Google voice is required. Uninstall of Google voice worked bcoz it removes that voice+ setting as well.
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Parvinder25: Could you perhaps elaborate on exactly where these "connection settings" are located? I could not find them anywhere within the Google Voice app. I'd like to keep using GV for its visual voicemail feature, however it seems to completely disable my ability to send MMS messages (although they do send after GV is uninstalled). I've located a toggle to receive text messages either within google or through the messaging app, however the messaging app was already selected. That would be the only toggle I could locate within GV that remotely relates to messaging. Thanks in advance.

Hello Parvinder,
It was glad that you have resolved this issue, i am also facing similar issue with my One Plus One mobile - MESSAGING. I am using AT&T network. I couldn't fine Google Voice+ in the apps or settings. I can just see Google Voice but, i am not able to find which setting needs to be disabled or Uninstalled? Could you please provide exact navigation for the same would be great help for me and other users on this blog.
Appreciate your help.
Thanks,
Venki

S Voice Error

Hi There,
I am facing issue with S Voice on my Gear S3, it always say "I'am unable to process your request, try again later", it works on wake up command with no problem but when I command it to do something and the error appear, anybody have same issue? or know how to fix it? Thanks.

I connected mine directly to Wi-Fi and tried some voice commands and that fixed it, but only for a week it's gone again now. Getting cheesed off now.

Same issue here. Was working fine on Wednesday but just getting an error now.

I figured out the problem with mine. The S voice app got updated yesterday and I think something went wrong with the install. So I backed up my data through the Samsung gear app and did a factory reset on the watch. All my apps then transferred back automatically including the update for S voice which installed correctly this time.

I have noticed a "weird" error with S-Voice. If you ask it the time when it's something like #:0# (ie 4:04am). S-Voice will say the time is 4-4am. Completely ignoring the zero.

S Voice is garbage. For several days, all I've gotten is unable to process your request. Bluetooth and Wifi.

S Voice problem since 3.0

hey, i've been using the Gear S3 since half a year now, after being disappointed by AW 2.0 ruining my Moto 360 2nd gen
since the 3.0 update, i often get an error using s-voice with simple commands like "set timer for ten minutes"
sometimes it works, but often getting an error after a few seconds, show either "an error has occurred. i'm unable to answer your question. please try again later" or "an error has occured, try again later"
has anyone else encountered this problem and found a fix?
i did a factory reset twice now, didn't help, not changing the s voice language from automatic to us english
the other stuff i wanted from the update also didn't happen, but i guess that's a different discussion

I am having the same problem. I had purchased the S3 Frontier when it 1st came out. I returned it due to problems with svoice. I just purchased it again last week and svoice is still garbage. Was hoping for it to be better. Will be returning again.

i did not have this problem with 2.x, voice commands like this never showed the error, for me it started after the 3.0 update

Same problem here can't reply to a message with voice and errors when simple commands like the OP stated.
I get around the message problem by setting the language to English UK

I still get the error message after the latest update on the gear update. I need to re-flash the stock Tezin on it hoping it will fix it.

Same issue with S3 Classic
Same issue here with my S3 Classic. Occasionally it works but most of the time I get the error. Reported it to Samsung but they were unaware of the issue and were non-responsive.

View attachment 4365678my fix for this issue was to clear cache for s-voice. you can do it from s-voice menu
bottom button that looks like refresh

Same x 2
My S3 Tmobile LTE failed in 6 days. They exchanged it for a new one at the store yesterday and that one failed also. So I returned it since it's a defective product. I'll buy again when the issue is fixed.

S-Voice implementation on the watch is just total garbage. No way around it.
I like the notification system and the magnetic payments, but nothing is intuitive and nothing can be trusted to just work without having to re-try three times. Voice commands are an exercise in frustration.
Nine times out of ten, my watch says it can't understand me, can't find the contact I want or can't find any contacts at all even though I can open contacts on the watch and they're all there. I'm sitting here with a Galaxy s8+ and their flagship Gear S3 Classic watch and they don't complement each other at all.
Implement FREAKING GOOGLE ASSISTANT you lamebrains!

WaxysDargle said:
View attachment 4365678my fix for this issue was to clear cache for s-voice. you can do it from s-voice menu
bottom button that looks like refresh
Click to expand...
Click to collapse
how often to you have to clear out the s-voice ??

matthewinaz said:
how often to you have to clear out the s-voice ??
Click to expand...
Click to collapse
Every time you want it to work.

gboybama said:
S-Voice implementation on the watch is just total garbage. No way around it.
I like the notification system and the magnetic payments, but nothing is intuitive and nothing can be trusted to just work without having to re-try three times. Voice commands are an exercise in frustration.
Nine times out of ten, my watch says it can't understand me, can't find the contact I want or can't find any contacts at all even though I can open contacts on the watch and they're all there. I'm sitting here with a Galaxy s8+ and their flagship Gear S3 Classic watch and they don't complement each other at all.
Implement FREAKING GOOGLE ASSISTANT you lamebrains!
Click to expand...
Click to collapse
I have the exact same experience Gboybama! Some contacts i can call, some produce an error message, some let svoice "synchronice contacts", which is never finished, letting the problem persist even after clearing cache, stopping the app, restart etc... **** this.

matthewinaz said:
how often to you have to clear out the s-voice ??
Click to expand...
Click to collapse
i only had to do it once. it has been working "fine" ever since.
s-voice never quite works properly. never has. i doubt it ever will. seems like samsung just doesn't care.

I just got my s3 today to go with my new s8+ having tons of iss6 with s voice. Looks like I'm not alone. Probably going to be returning this and researching other options.

good and bad to hear it also happens in combination with Samsung phones.
the last response i got from them:
"@SamsungSupport: There will be slight compatibility trouble considering it is not paired to a Samsung device. ^Aaron"
i removed all apps from my phone, reset the watch, reinstalled the apps and set up the watch as new. worked for a couple of days then back to the same, 9 out of 10 (or even more) it would simply give me the "an error has occurred"
i don't understand the error doesn't include an error code, how are they even supposed to understand what's going wrong with just "an error has occurred"
I'd fire the developer, project manager or whoever thought this was ab good idea
but indeed, Samsung doesn't seem to care

good and bad to hear it also happens in combination with Samsung phones.
the last response i got from them:
"@SamsungSupport: There will be slight compatibility trouble considering it is not paired to a Samsung device. ^Aaron"
i removed all apps from my phone, reset the watch, reinstalled the apps and set up the watch as new. worked for a couple of days then back to the same, 9 out of 10 (or even more) it would simply give me the "an error has occurred"
i don't understand the error doesn't include an error code, how are they even supposed to understand what's going wrong with just "an error has occurred"
I'd fire the developer, project manager or whoever thought this was ab good idea
but indeed, Samsung doesn't seem to care

watch no longer will send sms using 'ok google'

My watch suddenly stopped being able to send an SMS using 'ok google', 'send a text to <contact name>' . it now tells me "Something went wrong. That's not available on this device". I have un-installed 'google' and reinstalled it on my watch. I have factory reset the watch, and installed a new messenger app on my phone/watch (google message) etc. Nothing is working unfortunately. Unsure what else to do.
Any ideas?

I have the same problem! Happened since friday, before it always worked fine. Also other messages like whatsapp same problem...i guess it has something to do with an update of play services or google assistant....
Replying fortunately still works. But initiating new messages not...

glenner05 said:
I have the same problem! Happened since friday, before it always worked fine. Also other messages like whatsapp same problem...i guess it has something to do with an update of play services or google assistant....
Replying fortunately still works. But initiating new messages not...
Click to expand...
Click to collapse
Exactly same. I also went over all of the security settings etc for each app on wear and phone. I use my watch a lot to initiate sms conversations so hopefully this will be fixed soon.

I have an older model of the Huawei Smartwatch and just recently I'm experiencing the same thing-- however my husband's newer version (but not Smartwatch 2) can still send text messages and make voice calls. I'm hoping this Google update has not my Smartwatch obsolete.

Same issue, but with phone not watch (SOLUTION)
I had this same exact problem... started about a week ago. I finally sat down the other morning and spent a few hours trying ever solution I could find until BOOM... I found the issue, the "Google Web and App Activity" was turned off!! I hadn't been in my Google Account setting for years, so my guess is that this was a recent Privacy Policy update rolled out by Google recently. Anyway, here are my notes on how to turn it back on for yourself (provided you have permissions to manage your own Google account):
Go into Google Home App
Hamburger Menu
Settings
Google Assistant Settings
Prompted about "Web and App Activity" settings that needed to be turned on, I had never turned them off, but they were off, I had previously logged into Google Admin for the account and turned it "on for everyone" earlier, so maybe do this first.
Then was prompted with a "I'm In" pop-up. I clicked on that button I was taken to the standard Google Account Setting Page.
I exited and tried "ok google" again, it worked

the google app updated on my watch today and now the issue seems to have been resolved.

Can't get Hey Google / Voice Match to work again

I hope I'm posting this in the right forum this time.
Hey Google / Voice Match was working fine on a Galaxy S10 I got last week. I was able to speak the 3 phrases it asked for during setup. But after I got my service provider to activate the phone, and installed a few apps I use regularly, it hasn't worked since. I detailed the issue in a post I mistakenly posted to the wrong forum. But here I'd just like to ask if anyone knows why doing a full factory data reset didn't get those apps working again.
Could it be that Google is saving installation data in the cloud, and is retrieving the same data every time I attempt a full factory reset? The option to train Voice Match by speaking 3 prompted messages has never shown up as an option again.
Thanks.