I recently bought an unlocked Google Pixel through Google Store. I use Straight Talk's ATT service and had been using it great (i.e. 4G LTE for data and no problem receiving or placing phone calls) on my old phone, a Moto X 2013. The same SIM card does not work properly in my Google Pixel. I've tried using the APN setttings on Straight Talk's website, I've used settings suggested elsewhere on the internet, and I've used the recommended settings that Straight Talk customer support supplied. Nothing works. Sometimes my phone will receive 4G LTE data, but most of the time it does not. I cannot place phone calls either. My phone shows full service bars with a 4G LTE indicator. However, when I try to dial a phone number, the service indicator kicks down to an H (I'm assuming for 3G speeds) and the call does not go through. When I put the same SIM card back into my old phone, both data and phone calls work. Please help! I have no idea what's wrong. I really like the device, but obviously not having data or cellular service is a dealbreaker. PS When I call Google's support, they tell me it must be an issue with Straight Talk and to call them. Not very helpful.
pdwhoward said:
I recently bought an unlocked Google Pixel through Google Store. I use Straight Talk's ATT service and had been using it great (i.e. 4G LTE for data and no problem receiving or placing phone calls) on my old phone, a Moto X 2013. The same SIM card does not work properly in my Google Pixel. I've tried using the APN setttings on Straight Talk's website, I've used settings suggested elsewhere on the internet, and I've used the recommended settings that Straight Talk customer support supplied. Nothing works. Sometimes my phone will receive 4G LTE data, but most of the time it does not. I cannot place phone calls either. My phone shows full service bars with a 4G LTE indicator. However, when I try to dial a phone number, the service indicator kicks down to an H (I'm assuming for 3G speeds) and the call does not go through. When I put the same SIM card back into my old phone, both data and phone calls work. Please help! I have no idea what's wrong. I really like the device, but obviously not having data or cellular service is a dealbreaker. PS When I call Google's support, they tell me it must be an issue with Straight Talk and to call them. Not very helpful.
Click to expand...
Click to collapse
More than likely it is an issue with straight talk. ATT (which I'm on) usually needs to add your phone to their system. I.e. Registering the imei on their network. I would definitely suggest talking to straight talks customer care and make sure you don't need something like a new sim card or to have the phone provisioned to their network. Also your signal dropping from lte to H is normal as ATT doesn't have voice over lte. Which leads me to believe the phone is doing what it's supposed to but the network is not allowing the call to be placed. Same would go for data over their network.
Related
I have an inspire that I use on Tmobile. The probem I have is my calls are not coming in. I have the data turned off. I have to keep calling tmobile to correct the issue. I was told today that the issue is my phone will not stay conencted to the network. I got the unlock code from ATT before starting service with tmobile. Any assistance is greatly appreciated. I have been looking for three days on this issue and have not found anything.
thanks
have you started using your tmobile sim card and not the ATT one? also you will need the tmobile apn configurations.
http://support.t-mobile.com/docs/DOC-1979
Yes I updated to the APN codes that Tmobile gave me but it seems like the calls come through for a few minutes after turning the phone off and back on.
you also need to turn off 3g and 4g as those are not supported by the inspire. (uses different frequency ranges that the inspire doesnt have) so turn on 'use 2g only networks'
menu->settings->wireless and networks -> mobile networks
and also make sure youve deleted any non tmobile apns. (not trying to insult just covering all the basics)
I dont have an option to use 2g only. I was looking for that. I am new to having an unlocked phone so I am not sure of what to do. Tmobile jsut said the only thing i can do is turn the phone off and on throughout the day in order for it work. I am just checking because that seems to be too much work just to use the phone.
dial *#*#4636#*#* and go to phone information and scroll down to set preferred network, change it to GSM ONLY
it really sounds like its working, but then its trying to connect to higher networks as in when u first connect u watch to go from Edge to 3G then to 4G
Thanks for all your help. That did not work as well. I powered off and on. It is still not ringing. Looks like I will have to invest in a tmobile phone.
Voice phone call problems. I can make a receive voice phone calls around my local area (approx. 30 min driving circle), outside of that area, I can not make or receive calls, data and texts work fine. Called Verizon, over an hour on the phone trying many things, settings, sim card removal, refreshing network, checking for call restrictions, nothing worked. Took the phone it to a Verizon store, got a new sim card, same thing, no go. I have a refurbished phone coming from Verizon, but would rather keep my new phone.
Any guesses? Roaming is turned on phone, everything seems good, just no out of area calls. If I try to place a call, all it does is sit there saying "dialing" but I here no sounds. After a bit I get error message "out of service area", and then "call lost". It may have done this from day one, as I do not use this phone much for traveling, as I have a work cell. Any help would be great. Thanks.
Would a screen shot from the app LTE on/off, help someone to see if some radio setting is wrong?
I know one thing that is different from my phone to the other two m8's I have here is under the heading radio band, I only have two choices, usa band, and 1800-1900 band, my wife and daughter's phones have a third choice, 800-900 band. Could this be it? And how do I get the third choice back?
Ok guys, what I found out is that you have to use thunderbolt lte app from the play store. Choose cdma+lte, then choose the other radio band, not the US band. Exit out and you are good to go.
Now every time you reboot the phone, you have to go through it again. I don't know why it doesn't stick. Maybe some one can help
Sent from my HTC6525LVW using xda premium
Another thing I see different is, in the list of stuff in the lte on off app, Next to GSM service, my phone says emergency only, and the other phones say GSM service, in service. How do I change it from emergency only to in service?
will be on phone with AT&T in the morning or via chat with them. I have no access to my mobile data. no explanation, just stopped working. went into my settings for both SIM cards as I have data on both actually, but SIM 1 is the primary one and designated one. Switching settings made no difference. Had it look for network automatically says it's joined already but it's not. no connection, no internet, no Google now, email, nothing. confirmed with AT&T that my data plan is not messed up and still on my account. Was driving and it was end of night so rebooted phone, did not resolve, going to call tomorrow. (As if I have the time but I missed messages I needed to deal with on my break that came in personal email that can't be accessed at work). any suggestions with APN settings I might be missing or something? This is random and weird. Unless somehow data has an outage but you'd think the rep would have told me that. But this needs to be resolved! Don't know if it's AT&T or a phone setting.Was working fine until this morning! Love the phone! anyone? BTW: I just logged on to my account and have an idea: My SIM 1 is from my Note 3 but my account is reflecting that my device is now showing as unknown, so I wonder if this is what is going on. hmm. I'm still getting phone and text messages though. I guess I'm just going to register my SIM 1 now over too as well. maybe that's the issue. my SIM 2 is fully registered to the Pure XL. I guess I'm going online chat tomorrow again. Also, 4G is not showing up now as an available option under network choice either. So I wonder then if it's an outage issue but it's almost midnight here. Will have to chat tomorrow at work somehow with tech support. It's not the issue though with the SIM card from the Note 3 being the cause because SIM 2 is registered under the Pure XL and has a separate data plan, and that one is not working either when I try to temporarily make SIM 2 the data SIM slot. So it must be an AT&T issue. Will have to wait until the morning.
Sent from my PURE XL using Tapatalk
Well, I have learned it is a twofold issue, but importantly, all CARRIER RELATED, not phone related thank goodness. Phone is perfect
1. AT&T did a roving sweep and discovered that my IMEI on SIM 1 was no longer matching, so it turns out that my using the Note 3 SIM was in fact, an issue. I have since had the SIM re-provisioned with the IMEI for SIM 1 now on the Pure XL.
2. However...it turns out that AT&T in my area is in fact having major data network outage problems and that explains why I was unable to log on yesterday even with my properly provisioned SIM 2. And the network is in fact, STILL OUT. So I am still unable to access mobile data and it has NOTHING to do with the phone. It's AT&T all the way. Right now-the network is down. Okay-fine-that happens-they'll fix it. If you call 611 there's an alert saying that. I know stuff happens. That explains why I was getting the weird readouts yesterday that were only showing 2G and 3G on the network. (and I still wasn't getting any connection to data anyway).
So that's what the issue is. The network has been down though more than a day which is ridiculous. They really need to fix that or pro-rate that on our bills then! I'm unable to access personal email from work and rely on my phone and this is a long stretch of time to be offline so they really need to get on the stick and fix this!
babsk said:
Well, I have learned it is a twofold issue, but importantly, all CARRIER RELATED, not phone related thank goodness. Phone is perfect
1. AT&T did a roving sweep and discovered that my IMEI on SIM 1 was no longer matching, so it turns out that my using the Note 3 SIM was in fact, an issue. I have since had the SIM re-provisioned with the IMEI for SIM 1 now on the Pure XL.
2. However...it turns out that AT&T in my area is in fact having major data network outage problems and that explains why I was unable to log on yesterday even with my properly provisioned SIM 2. And the network is in fact, STILL OUT. So I am still unable to access mobile data and it has NOTHING to do with the phone. It's AT&T all the way. Right now-the network is down. Okay-fine-that happens-they'll fix it. If you call 611 there's an alert saying that. I know stuff happens. That explains why I was getting the weird readouts yesterday that were only showing 2G and 3G on the network. (and I still wasn't getting any connection to data anyway).
So that's what the issue is. The network has been down though more than a day which is ridiculous. They really need to fix that or pro-rate that on our bills then! I'm unable to access personal email from work and rely on my phone and this is a long stretch of time to be offline so they really need to get on the stick and fix this!
Click to expand...
Click to collapse
Fortunately the network is up again by 12 noon. Getting LTE just fine on newly re provisioned SIM 1 card.
Sent from my PURE XL using Tapatalk
Hello. I'm trying to get FreedomPop service on my Nexus 5 I got from Google Play a while back and have been using it mosly with Virgin Mobile, which is a GSM/LTE carrier (Bell's MVNO). I tried going through the FreedomPop's BYOD wizard, put in my IMEI, it told me there was a problem and instructed to call an 1-800 number. I did that, and the rep on the other end seemed to have been able to create an account and activate it. She told me to wait 15 minutes and powercycle the phone. I asked her specifically about a SIM card, and she told me I didn't need anything and that they don't use SIM cards.
I waited 15 minutes, powercycled my phone, but didn't get any service - the phone has the "no sim" icon, all network settings are greyed out because of that. If I got to the testing menu (*#*#4636#*#*), under the phone info the preferred netowork type is LTE/GSM auto (PRL). I tried switching to CDMA, LTE/CDMA auto (RPL), LTE/GSM/CDMA auto (RPL), but as soon as I go back and to phone info, the setting is back on LTE/GSM auto (PRL).
I've searched all over internet and couldn't find an answer about getting service. Most posts are about the other way (FreedomPop's phone to use with GSM carriers like TMo). Any ideas what I'm doing wrong? I wanted to ask on FreedomPop forum, but it seems you have to wait until your new forum account is approved by a moderator to even be able to PM/post/reply.
If anyone could please clarify the whole story behind Nexus 5 on Sprint/MVNO networks, whether SIM/UUIC is/is not required and how to force the phone to switch to CDMA mode, I would be really grateful.
Ok. Looks like the rep that activated the phone was not competent. She told me I didn't need a SIM (UUIC) card, which in fact I did. I got one from Sprint. This was yet another challenge, as if I told them I needed one for Nexus 5, they were saying they don't carry that phone, and don't have SIM cards for it, telling me to go to Best Buy, which wanted to charge me $30 for it. When I told them that I needed one for Galaxy S5, they surely enough gave me exactly what I needed - SIMGLW206R
I plugged in the SIM, and immediately the phone switched to CDMA mode, started displaying proper MEID (14 digit) instead of IMEI (15 digits), allowing to update profile and PRL. I called FreedomPop customer service and gave them the UUIC number, and after several minutes my phone started working on the FreedomPop network!
Recently purchased the Xperia Z5 (E6653) and I am having some serious issues with calls on T-Mobile USA.
Calls don't dial out (or it takes multiple tries) and calls won't come in when the phone is connected to 4g (LTE); they go straight to Voicemail. I missed about 12 phone calls yesterday - just getting voicemail after vaoicemail till I realized something was wrong on my side. If I toggle off the LTE it drops to Edge (no HSPA+) and calls come in fast and outgoing calls are made with no problem.
I tried to reset the phone, then repair the software with the Sony Companion app. Still same issue. Looked online for the APN settings. Tried various ones. Re-downloaded the Internet/MMS via the phone itself. Same issue. Tried my wife's sim and it was still doing the same. I have a spare 5s and it worked fine both incoming and outgoing calls. So, it doesn't seem like its the sim card.
I have Rev 2 of this phone so I am not sure if that is anything to be concerned about. Am I missing something...any help on this would be appreciated.
Thanks.
Maybe flash a T-mobile firmware with flashtool?
Or Flash 209 firmware meant for usa?
Or wait for someone here that use this phone on T-mobile.
Are you on band 12 LTE by chance
No, it said band 2 with LTE Discovery. I am on the verge of sending it back. Swap it for another one. Let's see.
From what I have gathered/read - it should really be straight forward. Pop in sim, load Internet settings, and it should work on T-Mobile. The APN settings are correct.
Doesn't makes sense for it to completely not work on 4g and go to 2G (Edge) while skipping 3g. I'm wondering if the baseband might just be wonky. I just see this as causing more problems down the road which I don't want from a $520 device.
Any advice is welcome because I am ordering the same phone again. Lemons are always possible.
Could it be possible because I live a relatively rural area (East TN) and the phone does not support AWS? Since it doesn't support T-Mobile VoLTE and doesn't have AWS it is defaulting to 2G? Is this an issue in all areas or just rural? Apparently the E6683 variant doesn't have this problem as it supports AWS.
Check this http://www.xperiablog.net/2015/10/07/usa-buyers-guide-sony-xperia-z5/
That means ur phone should work fine with T-mobile,maybe go and get a replacement from where you bought it.