Database Info

Power Off = Reset

I wonder if anyone else has encountered this issue.
This began about 2 weeks ago.
About 50% of the time, when I choose Power Off on my Skyrocket, the phone goes through the whole "powering off" procedure but then, instead of shutting down, it reboots.
It resets completely as if it had been powered off and then immediately been powered back on.
Sometimes this will even happen a second time in a row when I again try to shut down - other times it will shut down on the second try...

What rom are you using? Any other info you could provide such as when it started happening would help us help you.
At any rate, without knowing the details, I'd say it could be a hardware issue with your power button. The reason I say this is that if you hold down the power button for ten seconds or so the phone will re-boot. Additionally, I've seen a few cases of stuck power buttons with users in this forum (in their cases the phone was unusable--one got it repaired by mobiletech and the other hasn't yet fixed it to my knowledge.
If I were you I'd back up all the files you don't want to lose (pics, music, etc) to a pc just in case the button gets fully stuck, in which case your phone will do nothing but start up and restart over and over.
And if it is a hardware problem, you should be covered under warranty provided that you don't have any water damage or other physical damage to the phone.

I had a couple of ROMs do this. The phone wouldn't turn off if the battery was in it or it was plugged in.

eagercrow said:
I had a couple of ROMs do this. The phone wouldn't turn off if the battery was in it or it was plugged in.
Click to expand...
Click to collapse
What you're describing sounds more like you flashed one of the ICS leaks. A lot of people ran into the freeze at shutdown/reboot issue with those roms before the devs ironed out the kinks.
The OP's situation seems a bit different, since it is just rebooting instead of powering down.

Yes I am fully stock everything.

If you haven't flashed any roms and are just on stock, I'd get a warranty replacement. You'll have to play the waiting game with them but they'll get you a brand new (or refurbed, but good as new) phone within a couple weeks.
And again, I recommend backing up all your stuff asap before the button gets fully stuck.
If you have flashed roms in the past, you'll want to make sure you get fully back to stock, including flashing the reset binary counter .zip found in the development section so your phone looks nice and clean.

OK -
So I went to back up my data as suggested above.
When I tried to switch into USB mode, I got to the point where the USB is in and it says "Press to Connect to Mass Storage" (something like that).
When I clicked on that button, the phone reset.
Then after it restarted I tried again to click to enter Mass Storage Mode and the phone shut off and would not start again until I pulled the battery.
Sounds like more going on than a stuck power button...?
EDIT: After pulling the battery, I restarted and again tried to enter USB Storage Mode. The phone again shut down and would not start until I pulled battery.

lirong said:
OK -
So I went to back up my data as suggested above.
When I tried to switch into USB mode, I got to the point where the USB is in and it says "Press to Connect to Mass Storage" (something like that).
When I clicked on that button, the phone reset.
Then after it restarted I tried again to click to enter Mass Storage Mode and the phone shut off and would not start again until I pulled the battery.
Sounds like more going on than a stuck power button...?
EDIT: After pulling the battery, I restarted and again tried to enter USB Storage Mode. The phone again shut down and would not start until I pulled battery.
Click to expand...
Click to collapse
Yeah...that does not sound good at all. I'm still convinced it's a hardware issue. You might want to just pick up an external sd card if you don't have one and push your important files onto that. I got a 16gb card for only about $10 online, not sure what they sell for at electronics stores.
Something tells me your phone is going to give up the ghost soon and just completely crap out on you. Don't wait!

How To Unbrick Nexus S? Need Urgent Help.

Dear Geeks,
I need your urgent help/advice. i'm three weeks far to my wedding and have a lot of troubles to handle, of course i need this phone.
let me describe the matter i have.
My nexus s is not booting, not starting, nothing.
what i did?
Last night, power button stopped working. I have experienced this 4-5 months ago. I don't know why, the problem has been solved by itself after few days later. i did nothing at those days. the power button came back. (as to my opinion, this is happening due to software problem) Anyway, i have used the market and installed ''fix power button'' application to use volume buttons for opening the screen.
I slept and when i woke up, i saw that phone needs to be charged but i waited. there was %11 something. i tried to handle the power button, pressed many times on it, thought that it may come back again same as 4-5 months ago it happened.
I removed battery and replaced again. i tried this many times. removed, replaced, used the usb cable via AC charger and phone started but there was no result. power button still was not working.
i thought that if the battery runs out, and then, when i charge the phone, maybe this matter may be solved. (ok this was stupid idea)
phone started to charge. when i plug the usb cable, phone was booting and displaying the google and animation and later it was ok to use.
meanwhile i keep on removing battery and replacing battery while the usb cable connected. but when phone starts to boot, i removed battery and replaced again. phone was ok, it was booting. few times it was booting.
but baaaam.
it is now not starting not booting, nothing.
now, when i replace the battery, phone is getting hot, especially sim-card area. i m removing the battery and connecting the usb. same again phone is getting hot, same sim-card area again.
i have waited enough not to connect the battery or usb charging cable. but no result.
what can i do now? what are your opinions?
my opinions/guess:
-i am using 3500 mah lithium polymere battery. maybe the battery died. i m using that battery more than 1 year, around 15 months. i dont turn off wi-fi so i m charging phone everyday.
- phone crashed during booting. and now the phone is totally brick.(i dont wanna believe this, this phone can be usable, believe me i feel it i think whatever happens, this phone can be usable via software installing or rooting... of course if you dont throw it towards a wall etc.)
by the way, my phone was not rooted. no time to root these days. and of course the phone was not starting.
what is your idea? what happened phone? what should i do?
if you reply, i will be appreciated.
A big advice for people reading this, dont remove the battery when your phone is booting.

I hope someone has a solution, since I have the same probelm...
I searched everything and tried every tool in this forum, but no success...

use search button, there is tens of similar threads...
http://forum.xda-developers.com/showthread.php?t=1524858&highlight=power+button

same thing has happened to me since updating from JB. Just past one year warranty too lol!

greg2826 said:
use search button, there is tens of similar threads...
http://forum.xda-developers.com/showthread.php?t=1524858&highlight=power+button
Click to expand...
Click to collapse
Actually, it was power button failure issue but now, i believe it is not.
But thanks i will try it.

captainirmak said:
Actually, it was power button failure issue but now, i believe it is not.
But thanks i will try it.
Click to expand...
Click to collapse
what is ur theory then?
u might find something here as well http://forum.xda-developers.com/showthread.php?t=1504501&highlight=power+button+conspiracy

greg2826 said:
use search button, there is tens of similar threads...
http://forum.xda-developers.com/showthread.php?t=1524858&highlight=power+button
Click to expand...
Click to collapse
dude, unfortunately those solutions not working on my device.
when i connect charger and i replace the battery, within seconds phone boots itself without power button. it should be this way. removing and replacing the battery helped me to start to boot.
i sense this case a bit different from that solutions.
i need to try with a different battery. my wife has nexus s also. she is very lucky she has no problems i have experienced so far. i will try with her battery.
i think there is a matter with mainboard.
by the way i forgot to say that i dropped my phone last evening. just after then phone was acting that i'm pressing long onto power button. and power button finally stopped working when i remove the battery.
i think this is happened because of dropping the phone from my belly high.
but the last thing i have done which removing the battery while the phone is booting, i wish, i should not have done. i could use it without the power button.

captainirmak said:
dude, unfortunately those solutions not working on my device.
when i connect charger and i replace the battery, within seconds phone boots itself without power button. it should be this way. removing and replacing the battery helped me to start to boot.
i sense this case a bit different from that solutions.
i need to try with a different battery. my wife has nexus s also. she is very lucky she has no problems i have experienced so far. i will try with her battery.
i think there is a matter with mainboard.
by the way i forgot to say that i dropped my phone last evening. just after then phone was acting that i'm pressing long onto power button. and power button finally stopped working when i remove the battery.
i think this is happened because of dropping the phone from my belly high.
but the last thing i have done which removing the battery while the phone is booting, i wish, i should not have done. i could use it without the power button.
Click to expand...
Click to collapse
If you have not rooted your device, you should have you warranty, right? Take the phone back to the carrier, and tell them about your problem. o.o Sorry, I'm of no help, but you're in a horrible situation. Wanted to at least give a little help.

Same exact problem here.
2nd of August - mom's phone turned of and just would not boot or prompt at all. The modem heats up when power is turned on or connected.
Tried
The unbrickable methods (but the computer would not detect the device in any form)
A JTAG - I was able to write the recovery and bootloader - assembled the phone and it just won't boot or prompt
Need to try
Another battery to see if it solves the issue.
Removing the xOM5 resistor and converting to a development S5PC110

Tried another battery - no luck
Did the resistor removal and converted to a dev board - Unbrickable now detects the board!
trying to get the device into fastboot - will update
ru1dev said:
Same exact problem here.
2nd of August - mom's phone turned of and just would not boot or prompt at all. The modem heats up when power is turned on or connected.
Tried
The unbrickable methods (but the computer would not detect the device in any form)
A JTAG - I was able to write the recovery and bootloader - assembled the phone and it just won't boot or prompt
Need to try
Another battery to see if it solves the issue.
Removing the xOM5 resistor and converting to a development S5PC110
Click to expand...
Click to collapse

I had the same problem few months ago. Power button had died. While I was able to boot with remove battery and connect to charger option and I was rooted. But after a week I decided to take the phone to Samsung service center to get the power button replaced. My phone did not have warranty. Samsung took few hours to get the power button replaced and it costed me about $7. I think that's the easiest method. They did not have a stock of I9020 power button, so they fixed a I9023 power button.

Any update? I'm curious to see if you get it working. Had the same happen to my NS a few days ago and would like to see if I can get it going again so I can give it to my stepson.
Sent from my Galaxy Nexus using xda premium

I've given nexus s to samsung service. Actually, power button may be handled by replacing with new one, but with no hope, it will not come back when i read messages about mainboard failure. I will update news whenever it's possible.
we'll see.
I would like to hope it is kind of software matter.
Pls god give my nexus s back, i got extended 3500mah battery.
grrr....

anshumandash said:
I had the same problem few months ago. Power button had died. While I was able to boot with remove battery and connect to charger option and I was rooted. But after a week I decided to take the phone to Samsung service center to get the power button replaced. My phone did not have warranty. Samsung took few hours to get the power button replaced and it costed me about $7. I think that's the easiest method. They did not have a stock of I9020 power button, so they fixed a I9023 power button.
Click to expand...
Click to collapse
So with the hardware mod - instead of selecting Nexus S -> I tied the Galaxy S in unbrickable - first time I've seen the screen alive! - puts the phone into download mode and I can disconnect from the usb and it stays in download mode! .. when i tried to flash odin I get a "There is no PIT partition" error -> this ofcourse is with re-partition and bootloader update UNCHECKED
When I tried Heimdall it wouldnt let me flash without a pit file. So trying Heimdall 1.1.1 - I get Failed to Access device Error: -3
Any chance some one with an i9020T can do me a huge favor? Use Heimdall 1.3.2 - download your PIT file and upload it here?
reaching for string ends out here :/

@ru1dev
i`m in the exact situation right now...
did you solved your problem?

jokkergsm said:
@ru1dev
i`m in the exact situation right now...
did you solved your problem?
Click to expand...
Click to collapse
The power button had to be replaced. I shorted the connection when ever I had to press the power button during the boot sequence. That's how I fixed mine.

[Q] Black screen after FW Upgrade, only vibrates.

Hello!
I just received my Infinity and started working on it, since there was a new Firmware available I downloaded and installed it.
When done it said "shutting down" and turned the Infinity off.
And this is were the trouble began .. since the last few hours I am trying to get it to work again but nothing seems to work.
Pressing the reset button with a paperclick won't work.
Volume down + Power only lets the Tablet vibrate after 10-12 seconds
Pressing power for 20 seconds (ASUS suggested this..) does the same thing.
with/without A/C Charger or docking station same thing, I get absolutely nothing on the screen.
When plugging it in via USB I get the APX mode.
Is there anything I can do at all? I don't want to send it back of course and thought APX Mode will maybe help me install and / fix something "blind" since I think the issue might be related to the Firmware upgrade..
Thanks in advance

Read this thread [How-To] All-In-One Guide For Asus Infinity (TF700) [24/09/2012] if you haven't already and you should be able to fix it.
Cheers Q

Quozl said:
Read this thread [How-To] All-In-One Guide For Asus Infinity (TF700) [24/09/2012] if you haven't already and you should be able to fix it.
Cheers Q
Click to expand...
Click to collapse
I did try the button combinations, and for NVFlash it says: THIS REQUIRES A NON-BRICKED AND UNLOCKED DEVICE. IT WON'T WORK ON ALREADY BRICKED DEVICES
Well.. I think mine already could be bricked, and I can't unlock it by installing the apk

If pressing Volume Down +Power only give you a black screen and not even the Asus logo it means you are bricked (could also be a hw failure, who knows) ... APX mode is useless for your device. So if u can't manage to boot into recovery or in fastboot mode i would recommend you to start the RMA process.

Pretoriano80 said:
If pressing Volume Down +Power only give you a black screen and not even the Asus logo it means you are bricked (could also be a hw failure, who knows) ... APX mode is useless for your device. So if u can't manage to boot into recovery or in fastboot mode i would recommend you to start the RMA process.
Click to expand...
Click to collapse
Nope nothing, doesn't matter if I press up/down + power for how long all I get is a 1 second vibrate after 10-12 seconds, with or without the Volume keys.
Pad is charged, same with A/C, when I try without the LED next to the power doesn't even turn on
Pressing the reset with a paperclip won't work either as stated so I guess it really is a brick...
How can a official Firmware Upgrade brick a device? I'm not new to Android and already own 3 HTC's all rooted and stuff but I never came across something like this ..

A few Things you can still try to recover the Infinty
Dude, that absolutely SUCKS! I would be so disappointed / angry if I were in your position, especially having the tablet for a short time. It DOES sound like a hardware failure (video seems out, but it's almost as if the tablet is running dark, and you just have no video. Can you return it to the retailer you bought it from? That would be 1000% better than an RMA, which is another thing that Asus does extremely poorly (They use a 3rd Part servive out of Grapevine Texas, and in MOST cases it is a nightmare. I don't understand why you can't bring/send it back to the point of purchase. You are not requesting arefund, just exchange for defective tblet.
As a last resort, do this: RUN THE BATTERY FULLY DOWN. Do not put the charge on, and keep checking if the tablet is powered on (touch the power button quickly, like you are taking it out of sleep mode. This could take the better part of a full day/night, but if you run it until the battery fully discharges, I remember a Prime user that this saved the day. It certainly is worth the effort, considering the alternatives.
Once it fully runs down, plug in the charger, and it should power up / begin charging and you will know in two seconds if it worked cause that Asus Logo will be the greatest site you will have seen in some time.
Oh, and something you can try before beginning that long process: I know you have already tried most reset methods, but humor me and put a pin in the reset hole - by HDMI, but instead of just pressing it briefly, press and hold for a FULL 30 + seconds. Some swear this changes the parameters, thiugh I am doubrtfull. More significant was mention that while holding the microswitch in, there is a "draining" happening of the memory onboard. I half belive it because years ago, I had an old HP Jornada Pocket PC, and one of the recovery procedures was remove the backup battery, and wait some inutes for a drain of memory to occur. You could SEE the LCD fading, like losing contrast super slowly. When it went completely blank was whenI was instructed to re-power up.
So try the reset pinhole for 30+ seconds
failing that, try a full battery drain
failing that try to return to point of sale
failing that do a shudder RMA with Asus. (Reach out to Gary Key - his PM and Email are listed in these forums. That way at least you will have a point of contact, and he may provide you with others. Good luck I feel for ya, especially with JB almost upon us! :cyclops:

Yosaku said:
Nope nothing, doesn't matter if I press up/down + power for how long all I get is a 1 second vibrate after 10-12 seconds, with or without the Volume keys.
Pad is charged, same with A/C, when I try without the LED next to the power doesn't even turn on
Pressing the reset with a paperclip won't work either as stated so I guess it really is a brick...
How can a official Firmware Upgrade brick a device? I'm not new to Android and already own 3 HTC's all rooted and stuff but I never came across something like this ..
Click to expand...
Click to collapse
Your are not the only one, afaik other users bricked their devices just by updaing with official firmware.However i'm a bit confused about that "shutting down" message and iirc the device only does a "restart" when updating,it doesn't shutdown.

Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
/edit
I wondered about the shutdown too and even waited quite some time after it went black because I thought it would boot back again, but well.. it did not
Thanks again!

Yosaku said:
Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
Thanks again!
Click to expand...
Click to collapse
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?

Yosaku said:
Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
Thanks again!
Click to expand...
Click to collapse
I will try to find the thread - but check in the Prime threads - search for screen black, no video etc. The guy(s) that did it said that they just kept turning it on.. or touching the power switch - I know that's not too detailed. Here's the thing: a vibrate is what the tablet does NORMALLY when powering up... I think your may be running, you just can't see it. The only clues you can get are from the LED in the power button. Green means something like 95% charged. Amber means less that 14% and blinking amber (with no power supply attached means it is within the last few percent - Those are ballpark figures, you can find the full LED color descriptions with a bit of searching. Anyway it is you only indicator so, finding out waht the colors mean might help you in the discharging process.
Pretoriano80 said:
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?
Click to expand...
Click to collapse
EDIT: JUST NOTICED you said this is from Amazon. If that's the case, you have no worries. Amazon replaces items faster/better than any other retailer. In fact Amazon will cross ship you a new one and you can return this after receiving the new one - at least that's how they did it with my TF101... two times. On the third exchange, they try to refund you and make you purchase it again, but I complained that it was not the SAME problem each time (this was on the docks) and they went ahead and sent me a 3rd one. Just go ahead and do that. You probably would be better off with a different one, but check it CAREFULLY for defects. I am convinced that these are near impossible for Asus to build without screwing up something - Screen separation (viewed from the edge), scratches, poor cutout/application of the Logo (My daughter actually bled from a cut it gave he -sharp edges) and the INFAMOUS Loose Screen, "Clicking" sound - squeeze the tablet gently all the way around. if it clicks or makes any grinding noises return it. For $500 any defect is unacceptable. Good luck!
Good idea. I also wondered about his state of charge while updating...

Pretoriano80 said:
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?
Click to expand...
Click to collapse
Yes, it was even plugged in
SmartAs$Phone said:
I will try to find the thread - but check in the Prime threads - search for screen black, no video etc. The guy(s) that did it said that they just kept turning it on.. or touching the power switch - I know that's not too detailed. Here's the thing: a vibrate is what the tablet does NORMALLY when powering up... I think your may be running, you just can't see it. The only clues you can get are from the LED in the power button. Green means something like 95% charged. Amber means less that 14% and blinking amber (with no power supply attached means it is within the last few percent - Those are ballpark figures, you can find the full LED color descriptions with a bit of searching. Anyway it is you only indicator so, finding out waht the colors mean might help you in the discharging process.
Good idea. I also wondered about his state of charge while updating...
Click to expand...
Click to collapse
Thing is, even when it vibrates the LED is always off, only when I plug it in for charging it turns orange.
I will try the APX method Just plug it in to the PC and when the "can't find driver" message pops up it's in APX? Or do I have to install the drivers first?

Yosaku said:
Yes, it was even plugged in
Thing is, even when it vibrates the LED is always off, only when I plug it in for charging it turns orange.
I will try the APX method Just plug it in to the PC and when the "can't find driver" message pops up it's in APX? Or do I have to install the drivers first?
Click to expand...
Click to collapse
You don't need the PC at all, just put it in APX mode and let it be. The led turns on only when you plug the charger.
Edit: btw, you will know if it's in APX mode because even if the screen is off the device will get warm.

Pretoriano80 said:
You don't need the PC at all, just put it in APX mode and let it be. The led turns on only when you plug the charger.
Click to expand...
Click to collapse
Oh ok, since the only thing it does is vibrate I don't know if it is in APX Mode .. and it vibrates not after 5 seconds even when I press the volume up, but after ~10 seconds

Yosaku said:
Oh ok, since the only thing it does is vibrate I don't know if it is in APX Mode .. and it vibrates not after 5 seconds even when I press the volume up, but after ~10 seconds
Click to expand...
Click to collapse
Indeed it takes 10 seconds before it gets in APX mode.

Pretoriano80 said:
Indeed it takes 10 seconds before it gets in APX mode.
Click to expand...
Click to collapse
Ok .. I think it is in APX now ... I need to head out for a few hours anyway so wish me luck!
And thanks for your help so far

Maybe that is why they pushed the release back. Because they found it was bricking devices, lol. That sucks, tho, man. Good thing you bought it recently enough to send it back with Amazon. I wouldn't even bother with anything else and just sent it back.

Maybe....you could see what's going on if you connected it to the TV/Monitor on the HDMI port....

Soo I'm back!
It is still vibrating, so the battery is not empty yet ;(
I thought about the HDMI too but I don't have a mini-HDMI adapter.
Anyway it is Saturday and I might send it back today ... although I am usually not giving up till I fix something I guess their might be nothing else left.
Thanks so much for your support so far

SmartAs$Phone said:
if it clicks or makes any grinding noises return it. For $500 any defect is unacceptable. Good luck!
Click to expand...
Click to collapse
500$ ?? Wow ... I am actually thinking about getting one from the US! These things cost around 900$ with Dockingstation in Germany .. way to rip off people oO
Getting off Topic I know, just wanted to mention

Yosaku said:
Soo I'm back!
It is still vibrating, so the battery is not empty yet ;(
I thought about the HDMI too but I don't have a mini-HDMI adapter.
Anyway it is Saturday and I might send it back today ... although I am usually not giving up till I fix something I guess their might be nothing else left.
Thanks so much for your support so far
Click to expand...
Click to collapse
Ok another trick and it involves some luck. IF its on and you power it off you get a very,very short vibration (it's hard to feel it sometimes) and then you normally see a confirmation box appear in the middle of the screen asking you "Would you like to shut down?". Then you either tap Cancel or OK. Using your "minds eye" try to imagine where that box is on that black screen and tap it where you would to answer the question "OK". If you have any luck the damn thing will shut off and in ~8 seconds you'll feel a longer vibration indicating it turned off. Then DO NOT turn it on. Instead plug in the power adapter and let it power on and see if that puts your video back up.
I'm just wondering if the cable to the screen inside has popped off the main board. I know i've read about that happening but it usually occurs after a pretty good jolt to the unit.

S6 100% unresponsive with irreplaceable photos contained within... need options

Changing the thread around to reflect the current situation, new text at the bottom of the post.
While out to dinner with my family an hour or so ago, my phone suddenly stopped working. I had been checking some emails when the food arrived, so I pressed the power button to shut down the screen and set the phone to the side. About 30 minutes later, I tried to open my phone to continue where I had left off, only I got no response at all from the device. I immediately tried the normal troubleshooting actions (holding power button for 30+ seconds and attempting to go into recovery mode), but still got no response from the phone. I have since tried charging it at home with it's original quick charger, but even after 15 minutes on the charger, there isn't even a red light indicating it is charging. Is there anything that I can try to fix this on my own, or is it likely that I've got some technical fault that only Verizon can deal with?
Thanks.
PS: I'm 100% sure that no liquid came in contact with my phone during dinner. Even if I wasn't so sure, both the phone and case have been bone dry through the entire ordeal.
New situation:
The "techs" at Verizon were less than useless... While there, they tried fewer fixes than I was able to attempt before telling me that the only option they could offer is to replace the phone. The problem, as I've said a little lower in this thread, is that I've got some irreplaceable photos of my recently deceased cat of 19 years stuck on the phone that I never got the chance to back up before this event.
And so now I need options. I'm willing to do pretty much anything, up to and including tearing the phone apart to manually access the memory unit, but the end result absolutely has to be those photos recovered.

Did you do the hard reset combination (Power, Vol Down?) I've had the problem happen to me before. Usually, what happens is it will lock up when it is having memory issues, freeze, then if I'm lucky, it will come out of it. Otherwise I have to do a hard reset.
It hasn't happened yet since I've been on 5.1.1 but I've only been on that for 3 days or so.
Edit: Just in case you didn't know, the recovery combination is Power, Vol Up, and Home when the phone is actually off. When the phone freezes like that and you don't get a response it's still on but completely locked up until you power off the phone.
Sent from my Super Computer (1976) with Tap Tap Talkolution

DroidXrei said:
Did you do the hard reset combination (Power, Vol Down?) I've had the problem happen to me before. Usually, what happens is it will lock up when it is having memory issues, freeze, then if I'm lucky, it will come out of it. Otherwise I have to do a hard reset.
It hasn't happened yet since I've been on 5.1.1 but I've only been on that for 3 days or so.
Edit: Just in case you didn't know, the recovery combination is Power, Vol Up, and Home when the phone is actually off. When the phone freezes like that and you don't get a response it's still on but completely locked up until you power off the phone.
Sent from my Super Computer (1976) with Tap Tap Talkolution
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I've tried soft reset (hold power only), hard reset, and recovery, all to no avail, and holding each for long after it's supposed to respond (at least 60 seconds).

Volume down and power should simulate a battery pull. If that does not work, I would recommend going to a Verizon store.
Give your name to the concierge.
When they call your name, try the Volume down + Power again.
It should work then.

Theodric58 said:
Volume down and power should simulate a battery pull. If that does not work, I would recommend going to a Verizon store.
Give your name to the concierge.
When they call your name, try the Volume down + Power again.
It should work then.
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I'm really hoping they will provide more help than that. There are some pictures of my cat on the phone that I had to euthanize last week after 19 years that I never had the chance to back up.

treblesum81 said:
I'm really hoping they will provide more help than that. There are some pictures of my cat on the phone that I had to euthanize last week after 19 years that I never had the chance to back up.
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I'm sorry about your cat.
It was more to the point that what doesn't work when you are on your own, will work perfectly when you take it to the technician.
I used to do tech support for phones and tablets. I've seen lots of instances where the customer tries something with me on the phone that they had tried multiple times before, and with me on the phone it works immediately. Try the key combos with it plugged in, with it plugged in to a different charger, with it plugged into your computer. If none of those work, then take it to Verizon.

Theodric58 said:
I'm sorry about your cat.
It was more to the point that what doesn't work when you are on your own, will work perfectly when you take it to the technician.
I used to do tech support for phones and tablets. I've seen lots of instances where the customer tries something with me on the phone that they had tried multiple times before, and with me on the phone it works immediately. Try the key combos with it plugged in, with it plugged in to a different charger, with it plugged into your computer. If none of those work, then take it to Verizon.
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All of this was done before taking it to Verizon. All key combinations were tried unplugged then plugged into 3 different chargers and also my computer with 3 different cables and several different USB ports. When I went to Verizon, they tried the key combinations unplugged and then tried plugging it in and seeing if it would take a charge... hence the assertion that they tried less than I was able to attempt at home.

Time to find someone who can repair the phone locally. Any type of warranty or factory repair will cost you the pictures.

Sounds like it's safe to say the phone is beyond simple trouble-shooting. I found myself in a similar predicament last year when I busted the screen on my S4. I dropped my phone on some concrete steps and the screen (in addition to being shattered) went completely black, but I knew the phone was still working because I could still hear the person I was taking to on the phone lol.
I ended up replacing the phone through Verizon. They referred me to some third party company that agreed to replace the phone for $100 and sent me a replacement with a box to put the busted one in. At this point I found myself presented with a unique opportunity, given the fact that I had both a working S4 and my broken one.
Because I didn't have the chance to back up the phone before I lost access to it (it's pretty hard to unlock a phone without the screen) I looked up a guide on how to disassemble the S4 on YouTube in order to gain access to the motherboard. The whole process was relatively easy to carry out and I was able to disassemble both phones, switch the motherboards, backup the information I needed, and switch them back.
Sorry for the long-winded response. I realize this is a pretty drastic measure to take and that you may not have access to a second S6. It's also entirely possible that the motherboard on your phone is part of the problem so switching it wouldn't help much in that case (like I said, I knew my phone was still working despite the screen). Just wanted to offer another option =).

I am in a similar predicament, desperate to get my photos and videos back and have been watching your thread for some ideas. My 7 week old Verizon Samsung Galaxy S6 G920VVRU4BOG9, android version 5.1.1. ceased to do anything on Monday for reasons unknown. It is now back on but it has been wiped clean. I had to do a hard reset. Samsung & VZW tech support were not helpful. May I ask what model your phone is? Provided you are able to get yours back on, I'm wondering if you may have some success with some of the following:
Wondershare Dr Fone for Android
Asoftech Data Recovery
Kvisoft Data Recovery
Ease US data recovery.
I could not get them to work because you must first have a rooted phone to retrieve them and mine apparently can't be rooted. I apologize if this is redundant but I thought I'd throw that out there in case you might have a change of recovering those photos. I'm sorry for your loss. It's very hard to lose a beloved pet.

Nexus S [CM11] - hardbricked, no vigration, no computer detection!

My phone: Nexus S, 16Gb, Rom CM11, Android 4.4.4 (List of updates: https://download.cyanogenmod.org/?device=crespo)
My story
Yesterday, (about 9.00pm 13/12/2015) my phone got some laggy, so I powered him off. I left it there, 15 minutes later I came back, and I forgot that he had been powered off, so I thought it was just sleeping. I picked him up and press PowerButton. Nothing happended!
Then I got a look at CM rom, found that interesting is my Rom just got a new update at 2.00pm 13/12/2015. I think that my phone has auto-updated!!
In the past, sometime he behaved the same: PowerButton not respond. So, after that 1st press, about 5 sec later, I started to press the PowerButton repeatedly and rapidly, hopefully the phone would wake up.
But no, the reality was that he was being off. There were about 6-7 presses, I will describe slowly below (assume between each press is 0.2 sec):
1st and 2nd press: nothing happened
3rd press: the phone vibrated, and Google logo appeared
4th press: (I had no mean to continue pressing, but it was too fast, I couldn't stop) suddenly, the Google logo disappeared (so the logo stayed on screen just for about 0.2 sec; while normally, it should stay there for atleast 5 sec)
5th and 6th press: nothing happened!
And from then on, no more, anything happened.
What I tried
Hold PowerButton for even 1 minute: nothing happen!
Hold PowerButton + VolumeUP for even 1 minute: none!
Hold PowerButton + VolumeUPandDOWN for even 1 minute: none too!
Connect to charger (wall or pc): no Battery Animation show up! BUT the phone and Battery get warming up!
Take out the Battery for even 15 minutes, then put it back, and PowerButton: nothing!
And the phone not get recognized by PC too.
Sumary
No display
No vigration
No recognized by PC (because of this, I can not follow this method: http://forum.xda-developers.com/oneplus-one/general/guide-unbrick-oneplus-one-t3013732
More Information
In the past, the VolumeDOWN sometimes seems get stucked, cause the phone silent and auto boot to safemode, after many try to press and reboot, the phone may get out of safemode (because VolumeDOWN back to normal)
PowerButton sometimes not respond.
My Battery is not good, sometimes it drops too much! Eg: having 50%, after reboot, dropped to 3%, and start to increase slowly, max around 30% and become normally.
Hope you guys have some ideas! I still can't do anything, when the phone is not regconized by PC!!
Thanks for reading!
Thank you!

Hey,
2 things come to mind and I bet are both the problems. First off you need a new battery and you seem to know this, very cheap now a days but still buy a good one as cheap knock offs are abundant and don't support the power they say, try mugen, anker or stock oem
Also you need to replace power button, this phone was always notorious with bad ones, a new one is cheap but many often found just a loose connection so if you open up the phone, check the ribbon connections and then throw in that new battery all should be well, hopefully
Best of luck!

demkantor said:
Hey,
2 things come to mind and I bet are both the problems. First off you need a new battery and you seem to know this, very cheap now a days but still buy a good one as cheap knock offs are abundant and don't support the power they say, try mugen, anker or stock oem
Also you need to replace power button, this phone was always notorious with bad ones, a new one is cheap but many often found just a loose connection so if you open up the phone, check the ribbon connections and then throw in that new battery all should be well, hopefully
Best of luck!
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Thank you. I'll try your suggest ASAP.
But I'm wondering, that do you think that CM Update maybe also a reason?

I kind of doubt it as that should only effect the software, if you were getting a bootloop or anything to that extant yeah, but being it won't power on at all I doubt it

thank you

Nope, I've seen these symptoms before - exactly the same thing. Dude, I think your phone is Superbricked.
I've got a stack of 3 Nexus S 4G's that have exactly the same problem - the eMMC card is trashed by a buggy "secure erase" implementation. See: https://wiki.cyanogenmod.org/w/EMMC_Bugs
My "working" one was working great, even set it up to sell on eBay, when I went to wipe its data with a factory-reset from the settings menus. When it shut down to reboot, I pulled the battery. That's what bricked it - because the eMMC was halfway through a background erase/rewrite procedure, it wiped out the boot loader somehow and completely bricked the phone. It now does precisely, exactly the same thing you describe - absolutely nothing, except when it's plugged in, it warms up after a while.
Best I can tell, the only way out from here is to use a JTAG device to reflash the chip, but even then, the eMMC itself might be "unbootable" (i.e. can't start up, can't be read or written, can't be reformatted/restored).
I just called it "end of life" for those phones and now they're just a sour reminder on my shelf

FalconFour said:
Nope, I've seen these symptoms before - exactly the same thing. Dude, I think your phone is Superbricked.
I've got a stack of 3 Nexus S 4G's that have exactly the same problem - the eMMC card is trashed by a buggy "secure erase" implementation. See:
My "working" one was working great, even set it up to sell on eBay, when I went to wipe its data with a factory-reset from the settings menus. When it shut down to reboot, I pulled the battery. That's what bricked it - because the eMMC was halfway through a background erase/rewrite procedure, it wiped out the boot loader somehow and completely bricked the phone. It now does precisely, exactly the same thing you describe - absolutely nothing, except when it's plugged in, it warms up after a while.
Best I can tell, the only way out from here is to use a JTAG device[/URL] to reflash the chip, but even then, the eMMC itself might be "unbootable" (i.e. can't start up, can't be read or written, can't be reformatted/restored).
I just called it "end of life" for those phones and now they're just a sour reminder on my shelf
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thank you!!
my heart just stop breathing :'( :'(

God, I wish there were a solution to it. I'd really like to donate a phone to anyone that thinks they have the tools or skills to make a "how I did it" explanation - involving whatever tools/software are necessary - to bring these phones back and help us all. I bought 2 of those 3 phones as "for parts" on eBay, and it turned out that both of those phones appeared to have exactly this same issue (though one also had a cracked glass). I even verified the issue by swapping in my good phone's eMMC (at least on the NS4G, it's a swappable card module), and the boards booted up. I only needed the one for the good screen (as I had a good board but completely destroyed display panel) - and that's how I got my one working again.
Then, in the end, I accidentally stumbled upon the method by which the previous two phones were bricked - and now there are three. It seems like a fairly common problem. :/