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[HELP] Can't connect to any network in UK

Hello
I have problem with my Sensation.
I bought phone year ago (on polish equivalent of ebay), from someone who lives in UK and he send me it to Poland. It worked perfectly there, till now.
Two days ago I came to UK, and since I switched phone ON after getting off the plane, I can't connect to any of the cellular network.
I am sure that SIM slot is OK because phone asks me to enter SIM pin code.
When I am trying to manually select network I got 'Your SIM card does not allow a connection to this network', and when automatically 'Unable to connect to this network at this time. Please try again later.'
Wifi and GPS working fine.
I dont have a clue whats the reason of that, where the problem lies.
Phone has ARHD 6.7.2 ROM, firmware 3.33.401.106.
Any help is appreciated as I need phone badly, to have mail and internet access throught the day :crying:
PS. I am starting to think that UK seller could scam me, and sold me phone with blocked IMEI or something like this? :/

Hi have you tried to change your radio And ril? This could help you regain signal. I can't recommend a particular radio and ril because we live in different areas and it will be different. However you can start by experimenting with the generic ICS radios and rils and see of one of those will reconnect your signal.best wishes.Hope this helps solve your issue!
sent from HTC sensation, soff, 3.33 firmware, viper Rom, sense 4.1, kernel version PYD-X stable 3.1, mugen battery 3800mah. Please press thanks if I helped in anyway.

Decado_PL said:
Hello
I have problem with my Sensation.
I bought phone year ago (on polish equivalent of ebay), from someone who lives in UK and he send me it to Poland. It worked perfectly there, till now.
Two days ago I came to UK, and since I switched phone ON after getting off the plane, I can't connect to any of the cellular network.
I am sure that SIM slot is OK because phone asks me to enter SIM pin code.
When I am trying to manually select network I got 'Your SIM card does not allow a connection to this network', and when automatically 'Unable to connect to this network at this time. Please try again later.'
Wifi and GPS working fine.
I dont have a clue whats the reason of that, where the problem lies.
Phone has ARHD 6.7.2 ROM, firmware 3.33.401.106.
Any help is appreciated as I need phone badly, to have mail and internet access throught the day :crying:
PS. I am starting to think that UK seller could scam me, and sold me phone with blocked IMEI or something like this? :/
Click to expand...
Click to collapse
Sounds like your Polish carrier/SIM might not be allowing international roaming. Get a PAYG SIM for a couple of quid and try that. That'd prove the phone side of things.

Try
Try putting in a diffrent Sim card to see if it's that.
Decado_PL said:
Hello
I have problem with my Sensation.
I bought phone year ago (on polish equivalent of ebay), from someone who lives in UK and he send me it to Poland. It worked perfectly there, till now.
Two days ago I came to UK, and since I switched phone ON after getting off the plane, I can't connect to any of the cellular network.
I am sure that SIM slot is OK because phone asks me to enter SIM pin code.
When I am trying to manually select network I got 'Your SIM card does not allow a connection to this network', and when automatically 'Unable to connect to this network at this time. Please try again later.'
Wifi and GPS working fine.
I dont have a clue whats the reason of that, where the problem lies.
Phone has ARHD 6.7.2 ROM, firmware 3.33.401.106.
Any help is appreciated as I need phone badly, to have mail and internet access throught the day :crying:
PS. I am starting to think that UK seller could scam me, and sold me phone with blocked IMEI or something like this? :/
Click to expand...
Click to collapse

If your home network doesn't have an agreement with UK networks then your SIM won't work, not sure if this is realistic as I thought they were all only to happy to help others take money from us. Try a UK SIM, if that doesn't work then your IMEI is probably blocked in the UK, but not in Poland.

It's a simple answer Your phone has been reported as lost/stolen in UK and IMEI has been black listed. It's now paper weight in UK.
Pogon telefon w PL i kup sobie inny w UK.

Sorry for not mentioning - ofcourse I tried other sim cards, like o2 and vodafone - neither of it worked. My PL carrier sim worked in roaming in different phone.
So it looks like IMEI is blocked, I just wonder if I should go to the Police to check this out but I dont want to have it confiscated :/
Butif its true, Im not going to leave this scammer unpunished - I'll try legal action :/

Actions
Decado_PL said:
Sorry for not mentioning - ofcourse I tried other sim cards, like o2 and vodafone - neither of it worked. My PL carrier sim worked in roaming in different phone.
So it looks like IMEI is blocked, I just wonder if I should go to the Police to check this out but I dont want to have it confiscated :/
Butif its true, Im not going to leave this scammer unpunished - I'll try legal action :/
Click to expand...
Click to collapse
Instead of legal action why not just find him and remove a thumd. maybe both thumbs to be sure.
The sad thing about having an IMEI number on the black list is that it can't come off that list. At least from my experiences.

deemax_real said:
It's a simple answer Your phone has been reported as lost/stolen in UK and IMEI has been black listed. It's now paper weight in UK.
Pogon telefon w PL i kup sobie inny w UK.
Click to expand...
Click to collapse
This.
Apart from it not being a paperweight. Revival is possible but ILLEGAL.

[Q] No Sms/Call in or out - data fine - hardware or software issue?!

Hi,
I have a fairly recent HTC One Mini which I bought off a friend so I have no proof of purchase for it.
It was working fine with calls / texts / data apart from a few texts from iPhone devices.
I removed my number from iCloud on all devices and phoned up apple for them to remove me from their phone list.
Phone was still working fine and I could text / phone / use data no bother.
Then one day it decided to stop receiving and sending any texts and phone calls.
The data is still working fine and connects to the network.
I went to my service provider who provided me with a new sim card. I tried the sim card in a different old phone and it works fine with texts and calls.
I put this sim in my HTC One Mini and it still does not work with texts and calls but connects to the network fine and works fine with data…
Any ideas on why this might be?
I was going to try and downgrade the software to 4.3.1 or something but after reading all the different steps I have to go through I might just end up getting another phone and trying to fix this whenever I actually have some time to loose on this!
If anyone has any ideas as to whether it might be software / hardware issue it would be great… seems like an odd one since I can use the data fine but the rest won't work?!
Cheers in advance for any suggestions...

Have you tried Factory Reset?

_REDFOX_ said:
Have you tried Factory Reset?
Click to expand...
Click to collapse
Yes I have.
I am starting to believe the phone might have been reported stolen / blacklisted as it seems to do that for others too after some more research… however when I check on a free imei checks websites the imei seems fine...

I think you're running Stock Rom without any modifications, am I right? Did you tried a SIM by another provider yet?

_REDFOX_ said:
I think you're running Stock Rom without any modifications, am I right? Did you tried a SIM by another provider yet?
Click to expand...
Click to collapse
Yes It is the original ROM and no modifications.
I have a feeling the person I purchased it from might have been nice for a few weeks and then decided to report it stolen and make it blacklisted however when I check online it is not a blocked IMEI so I am unsure what to do…
Would there be a fix to this or would I just need to sell it for parts / use without the network?
Any help appreciated, thanks in advance

Who's your service provider? Sprint, by any chance ?

MommaSmith said:
Who's your service provider? Sprint, by any chance ?
Click to expand...
Click to collapse
No it was Orange / EE in the UK…
I ended up just getting a new phone on upgrade… would still love to fix it though so that i can get it sold rather than use for testing purposes...

Samsung G925-F repair - Emergency calls only

Hi everyone,
Few months ago, I bought a new Samsung Galaxy S6 EDGE sealed, nobrand, simfree from a shop here in Italy
After few weeks the phoned stop working only in the telephonic part (Emergency calls only - Not registered on the network) because the Italian operator Postemobile blacklisted the IMEI code for theft
(Evidently the phone had got outlaw origin and the shop cheated me; the IMEI results as blacklisted)
I brought back the phone to the shop and they, without giving me any advice, rooted the phone and changed the IMEI code, to make the phone work again
I got the phone back working, keeping android5, with root, different IMEI and different kernel (called "S6_UniBase_NOg8_v2 glthedingo # 1")
At the moment, the electronic IMEI code of the phone is different from the one wrote on the box
The phone kept working since, when Android 6 went out, I wanted to update the phone (the phone couldn't be uploaded with root) and to remove the root
I flashed the Android 6.0.2 firmware with Odin3; the updating was successful
Since the moment i updated to Android6, the phone stopped working with the telephone part (Emergency calls only - Not registered on the network)
One minute before i did the update telephone calls were working and after the update telephone calls didn't work anymore
I can't understand why the telephone stopped working
(Maybe the changing of IMEI code need any modifications to work and updating the phone i lost these modifications)
- How can I get phone calls work again?
Thanks

elPicione said:
Hi everyone,
Few months ago, I bought a new Samsung Galaxy S6 EDGE sealed, nobrand, simfree from a shop here in Italy
After few weeks the phoned stop working only in the telephonic part (Emergency calls only - Not registered on the network) because the Italian operator Postemobile blacklisted the IMEI code for theft
(Evidently the phone had got outlaw origin and the shop cheated me; the IMEI results as blacklisted)
I brought back the phone to the shop and they, without giving me any advice, rooted the phone and changed the IMEI code, to make the phone work again
I got the phone back working, keeping android5, with root, different IMEI and different kernel (called "S6_UniBase_NOg8_v2 glthedingo # 1")
At the moment, the electronic IMEI code of the phone is different from the one wrote on the box
The phone kept working since, when Android 6 went out, I wanted to update the phone (the phone couldn't be uploaded with root) and to remove the root
I flashed the Android 6.0.2 firmware with Odin3; the updating was successful
Since the moment i updated to Android6, the phone stopped working with the telephone part (Emergency calls only - Not registered on the network)
One minute before i did the update telephone calls were working and after the update telephone calls didn't work anymore
I can't understand why the telephone stopped working
(Maybe the changing of IMEI code need any modifications to work and updating the phone i lost these modifications)
- How can I get phone calls work again?
Thanks
Click to expand...
Click to collapse
You should have backed up your old firmware in case something happens. (and it happened)
Anyways, you sure you flashed the correct firmware for your region? If so, try using Smart Switch.
Sent from my SM-G920F using XDA-Developers mobile app

Phone wont register on network!! Need Help!!

Hello guys!
I love this phone, but i am having problems getting it to function properly here in Sweden. It was originally bought on a contract and simlocked to Tre (carrier). I bought the phone second hand from swedish ebay (much cheaper than brand new) with the intention of unlocking it and using with my carrier (Telenor).
Tre would not unlock the phone for me (have to see out 24 month contract) so i unlocked it myself using the services of unlockscope.com. The process was successful, and the phone no longer asks for a network unlock code when using previously locked sim.
The problems start now.. It just refuses to register on the network! If i switch the phone off, insert sim and start, then i get a brief flash of the carrier name in top left corner (2 seconds), and then it goes back to saying emergency calls only.
I cannot register manually, i have tried hundreds of times, even though the carrier appears in the list. The apn settings are also correct for my carrier.
I have also contacted my carrier and they dont understand the problem. I even had them run a check on the imei to see if it was blocked on their network (possible stolen phone) but it came back negative, no blocking whatsoever!
The weirdest thing is that it works when using my brothers Tele2 sim card! The phone registers in seconds and displays a nice 4g symbol next to the signal indicator! A thing to note is that this Tele2 nano sim fits very nicely in the tray and stays in place, whereas my telenor sim is extremely loose and falls out, though i have tried taping my sim in place with no success.
Can anybody relate to this problem or think of a possible cause? I dont know what to try anymore! I'm thinking that there must be something wrong with the phone, but then why does Tele2 work perfectly??!!
Sorry for the long post! I appreciate any help offered!

vinnibinni said:
Hello guys!
I love this phone, but i am having problems getting it to function properly here in Sweden. It was originally bought on a contract and simlocked to Tre (carrier). I bought the phone second hand from swedish ebay (much cheaper than brand new) with the intention of unlocking it and using with my carrier (Telenor).
Tre would not unlock the phone for me (have to see out 24 month contract) so i unlocked it myself using the services of unlockscope.com. The process was successful, and the phone no longer asks for a network unlock code when using previously locked sim.
The problems start now.. It just refuses to register on the network! If i switch the phone off, insert sim and start, then i get a brief flash of the carrier name in top left corner (2 seconds), and then it goes back to saying emergency calls only.
I cannot register manually, i have tried hundreds of times, even though the carrier appears in the list. The apn settings are also correct for my carrier.
I have also contacted my carrier and they dont understand the problem. I even had them run a check on the imei to see if it was blocked on their network (possible stolen phone) but it came back negative, no blocking whatsoever!
The weirdest thing is that it works when using my brothers Tele2 sim card! The phone registers in seconds and displays a nice 4g symbol next to the signal indicator! A thing to note is that this Tele2 nano sim fits very nicely in the tray and stays in place, whereas my telenor sim is extremely loose and falls out, though i have tried taping my sim in place with no success.
Can anybody relate to this problem or think of a possible cause? I dont know what to try anymore! I'm thinking that there must be something wrong with the phone, but then why does Tele2 work perfectly??!!
Sorry for the long post! I appreciate any help offered!
Click to expand...
Click to collapse
Hi mate
Maybe is the sim card......did you try your card in your brothers phone??

MAX 404 said:
Hi mate
Maybe is the sim card......did you try your card in your brothers phone??
Click to expand...
Click to collapse
Hello
Already tried that and it works fine I also recieved a new sim from my carrier and that works fine in other phones but not in my S7

vinnibinni said:
Hello
Already tried that and it works fine I also recieved a new sim from my carrier and that works fine in other phones but not in my S7
Click to expand...
Click to collapse
Hi
This is getting weird , did you try to do a factory reset from recovery also wipe cache and if that do not work you could also try to flash the firmware of the phone again ( odin)
http://forum.xda-developers.com/galaxy-s7/how-to/official-stock-firmware-update-odin-t3369431
Just in case is some odd firmware problem , back up everything important first...just in case

MAX 404 said:
Hi
This is getting weird , did you try to do a factory reset from recovery also wipe cache and if that do not work you could also try to flash the firmware of the phone again ( odin)
http://forum.xda-developers.com/galaxy-s7/how-to/official-stock-firmware-update-odin-t3369431
Just in case is some odd firmware problem , back up everything important first...just in case
Click to expand...
Click to collapse
I have already tried flashing with stock swedish firmware using odin (G930FXXU1APEQ_G930FVDS1APF1_VDS) but same problem persists.. One weird thing to note though is that even though i do a clean flash with unbranded swedish rom, the phone installs some carrier specific apps from the original carrier the phone was simlocked to upon first boot. How can that be??
Maybe its worth trying an international version?
Thanks for the suggestions

vinnibinni said:
I have already tried flashing with stock swedish firmware using odin (G930FXXU1APEQ_G930FVDS1APF1_VDS) but same problem persists.. One weird thing to note though is that even though i do a clean flash with unbranded swedish rom, the phone installs some carrier specific apps from the original carrier the phone was simlocked to upon first boot. How can that be??
Maybe its worth trying an international version?
Thanks for the suggestions
Click to expand...
Click to collapse
That is odd , yes try a totally different rom just to see how it turns out , even from another country it should not make any difference for the phone and connect easily to a network.
check this thread also
http://forum.xda-developers.com/s7-edge/how-to/guide-how-to-fix-check-drk-imei-issues-t3379516
EFS is a very important partition , is where the modem information is.......maybe?

MAX 404 said:
That is odd , yes try a totally different rom just to see how it turns out , even from another country it should not make any difference for the phone and connect easily to a network.
check this thread also
http://forum.xda-developers.com/s7-edge/how-to/guide-how-to-fix-check-drk-imei-issues-t3379516
EFS is a very important partition , is where the modem information is.......maybe?
Click to expand...
Click to collapse
I will try with an international firmware and see if there is any difference.. if not i will follow that guide on efs partition in case that is corrupt.. This is so frustrating!!!
Is it at all possible that a very loose fitting sim could be the problem? As the simcard of the carrier that works fits very snugly in the sim tray.

vinnibinni said:
I will try with an international firmware and see if there is any difference.. if not i will follow that guide on efs partition in case that is corrupt.. This is so frustrating!!!
Is it at all possible that a very loose fitting sim could be the problem? As the simcard of the carrier that works fits very snugly in the sim tray.
Click to expand...
Click to collapse
I get you mate........sim problem, yes very possible !!!!

MAX 404 said:
I get you mate........sim problem, yes very possible !!!!
Click to expand...
Click to collapse
I have now found out that the phone is stolen!!! So that explains everything. I dont know why the carrier couldnt see that the first time they checked, would have saved me days of frustration!!
It has been reported to the police here in sweden, so hopefully they will find who is responsible and i can get my money back!
Thanks for the help guys, very much appreciated even though it was an impossible case to crack!

vinnibinni said:
I have now found out that the phone is stolen!!! So that explains everything. I dont know why the carrier couldnt see that the first time they checked, would have saved me days of frustration!!
It has been reported to the police here in sweden, so hopefully they will find who is responsible and i can get my money back!
Thanks for the help guys, very much appreciated even though it was an impossible case to crack!
Click to expand...
Click to collapse
so sorry mate
you cant trust anyone........very sad
thanks for letting us know

vinnibinni said:
I have now found out that the phone is stolen!!! So that explains everything. I dont know why the carrier couldnt see that the first time they checked, would have saved me days of frustration!!
It has been reported to the police here in sweden, so hopefully they will find who is responsible and i can get my money back!
Thanks for the help guys, very much appreciated even though it was an impossible case to crack!
Click to expand...
Click to collapse
Oh no. Have the police found out the thieves? I think my phone may be stolen too because I have the exact same problem.

Help needed, phone does not pick up cellular signal phone data. SIM card works.

Variant: XT1542
Thanks for stoping by, read this: https://forum.xda-developers.com/showpost.php?p=81025203&postcount=9
Hello, I'll keep it simple to make your time useful, thanks for taking a look.
I had this phone on my dad's hands for a year, I gave him an AOSPExtended ROM and it worked wonderfully for the time he used it.
Now, my sister received this same phone from my dad two days ago, as he switched to a newer phone, and she asked me to put another ROM on it.
Important to notice, both have the same carrier, "Claro".
So, I searched for one, and I found this one: https://forum.xda-developers.com/20...sprey-lineageos-14-1-hardened-microg-t3767291
All good, I booted TWRP 3.3.1-0 and simply deleted all the partitions relevant using the TWRP phone GUI, that means, system data dalvik cache, media, all of it.
And then I just installed using "TWRP install" the new ROM with OpenGapps nano package, booted up, no problems so far, the ROM booted, the phone didn't explode, no biggie.
I set up the phone and ask for my sister's SIM card (this one was working fine on a Lineage OS MotoG2 7.1.2, the ROM I downloaded is also LOS 7.1.2), install it and...
No signal, nothing.
Alright, just delete dalvik, system, data, all over again and try again!
And it worked!
For a day... until the phone decided to loose signal (like, drop to 0 and disconnect from the antennas) and that was it for it, never found an antenna again.
So, I did what every sensible person would do, and I installed the RETAIL firmware for the phone, found here:
https://forum.xda-developers.com/2015-moto-g/general/index-moto-g-factory-firmware-images-t3169639
using the XT1542 section, and downloading " Retail Latin America (1GB) - XT1542_OSPREY_RETLA_6.0_MPIS24.65-33.1-2-4_cid12 (Newer Build) "
Here, important to point out that there's no "Claro" build, only retail, personal, movistar, etc.
Ok, did all the steps pointed here: forum.xda-developers.com/2015-moto-g/general/guide-fastboot-flashing-factory-t3187750
Booted the phone. Made a quick setup
And still...
No cellular phone signal.
The SIM worked fine, everything worked fine.
But, something didn't work.
What should I do?
Retry again?

I retried a stock firmware flash and still the phone refuses to pick up any signal whatsoever.
It does recognize the SIM card and even finds "carriers" if I go to the "select mobile operator" or whatever is it in english, but when I press to select one, it just says "hihi no way mamey".

frenchiveruti said:
I retried a stock firmware flash and still the phone refuses to pick up any signal whatsoever.
It does recognize the SIM card and even finds "carriers" if I go to the "select mobile operator" or whatever is it in english, but when I press to select one, it just says "hihi no way mamey".
Click to expand...
Click to collapse
You have access to a working device that is same model?
Is it still on stock or custom firmware?
If it's stock what is the software channel in settings/about phone ?
Sent from my jerry_cheets using XDA Labs

sd_shadow said:
You have access to a working device that is same model?
Is it still on stock or custom firmware?
If it's stock what is the software channel in settings/about phone ?
Sent from my jerry_cheets using XDA Labs
Click to expand...
Click to collapse
Hello Shadow,
1. Sadly this device is the only one I have, no other one of the same model available, and I find it implausible to find one without expending money.
2. I really don't know what to answer, the firmware I ran into it last time was the stock from the INDEX, specifically this one: Retail Latin America (1GB) - XT1542_OSPREY_RETLA_6.0_MPIS24.65-33.1-2-4_cid12 (Newer Build)
but later I had to come back to the LineageOS to leave the phone working again as it was before. So right now is running a custom ROM from here: https://forum.xda-developers.com/20...sprey-lineageos-14-1-hardened-microg-t3767291
3. I should've taken a screen capture of this before, sorry, I don't have that information ATM.

Would you mind telling me what should I do if I had a second Moto G 2015 to use, in case I find someone with one.

frenchiveruti said:
Hello Shadow,
1. Sadly this device is the only one I have, no other one of the same model available, and I find it implausible to find one without expending money.
2. I really don't know what to answer, the firmware I ran into it last time was the stock from the INDEX, specifically this one: Retail Latin America (1GB) - XT1542_OSPREY_RETLA_6.0_MPIS24.65-33.1-2-4_cid12 (Newer Build)
but later I had to come back to the LineageOS to leave the phone working again as it was before. So right now is running a custom ROM from here: https://forum.xda-developers.com/20...sprey-lineageos-14-1-hardened-microg-t3767291
3. I should've taken a screen capture of this before, sorry, I don't have that information ATM.
Click to expand...
Click to collapse
Try flashing this from stock firmware
Code:
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn

Ok, so I basically scourged the world wide web, english and spanish.
Went through motorola US service, nice lady called Janet tried to help me, no luck.
Went through morotola Argentina Service, scoundrels wanted me to take it to some asshat from the "official service", so screw them.
I'm trying to reach firmware.center but it's been with a bad SSL certificate since this problem started (I'm lucky haha...)
So far I flashed the "modem" files from the stock firmware collections at least 10 times, cleaned the cache another 50, re-intalled both stock and modded ROM firmware and still the phone hasn't exploded, but it doesn't pick any signal.

sd_shadow said:
Try flashing this from stock firmware
Code:
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
Click to expand...
Click to collapse
Hi, the previous message was written at the same time as you did, I will try flashing modem again from stock firmware and see what happens.

Ok, don't want to make the story to long.
My sister is dumb or the carriers are dumb.
My SIM card Claro carrier, works on her phone, and works on my phone.
HER SIM card, allegedly Claro, works on my phone (retail Pixel 3), and DOESN'T WORK on her's.
My bet, she doesn't even know what company she's running.
Thanks all.
The issue was somewhere else.
I didn't realize it because the SIM is a Claro SIM card, and also the App in the Android Menu states "Claro SIM", so was a hard guess.

frenchiveruti said:
...
I'm trying to reach firmware.center but it's been with a bad SSL certificate since this problem started..
.
Click to expand...
Click to collapse
FOR MOTO firmware try
https://mirrors.lolinet.com/firmware/moto/osprey/
Sent from my mata using XDA Labs

frenchiveruti said:
Ok, don't want to make the story to long.
My sister is dumb or the carriers are dumb.
My SIM card Claro carrier, works on her phone, and works on my phone.
HER SIM card, allegedly Claro, works on my phone (retail Pixel 3), and DOESN'T WORK on her's.
My bet, she doesn't even know what company she's running.
Thanks all.
The issue was somewhere else.
I didn't realize it because the SIM is a Claro SIM card, and also the App in the Android Menu states "Claro SIM", so was a hard guess.
Click to expand...
Click to collapse
Hola French y Beruti (haha greatest nickname ever).
Let me tell you that I had a similar problem with the same phone that worked well for years with Movistar and there was no way to use a Claro sim in it (its a no carrier dependant phone, I mean a "liberado" phone.
I spent hours with the Claro customer service and they told me that they could see my phone connected to their network but I had no signal. I tried other companies' sims and all worked fine.
I reconfigured the APN several times and Claro never worked in 4G, 3G, 2G or a half G.
So ... I'm using another company in this phone right now and the Claro sim is in my main phone working as expected (also a liberado one, but Samsung).
End of the story.
So don't burn your brain trying to make it work, Claro is a lost cause for me in this phone.
Maybe your sister can migrate her number to another company and even pay less. They normally use to offer a 50% discount during at least a year if you migrate the number to another company like movistar or personal.
Hope it helps you .
Saludos!!

coldgin_ said:
Hola French y Beruti (haha greatest nickname ever).
Let me tell you that I had a similar problem with the same phone that worked well for years with Movistar and there was no way to use a Claro sim in it (its a no carrier dependant phone, I mean a "liberado" phone.
I spent hours with the Claro customer service and they told me that they could see my phone connected to their network but I had no signal. I tried other companies' sims and all worked fine.
I reconfigured the APN several times and Claro never worked in 4G, 3G, 2G or a half G.
So ... I'm using another company in this phone right now and the Claro sim is in my main phone working as expected (also a liberado one, but Samsung).
End of the story.
So don't burn your brain trying to make it work, Claro is a lost cause for me in this phone.
Maybe your sister can migrate her number to another company and even pay less. They normally use to offer a 50% discount during at least a year if you migrate the number to another company like movistar or personal.
Hope it helps you .
Saludos!!
Click to expand...
Click to collapse
Hello!
Turns out the story was even more complicated.
It seems that the phone it's IMEI locked by the EnaCom, because the phone was bought by my mother a few years ago, then I received that phone, and I used it, then my dad, and now my sister gets it.
The first three phone numbers work fine, we don't know why, and the Claro customer service doesn't want to issue an IMEI unlock.
This phone is still kicking and working fine, but for today's companies a perfectly working phone means nothing.
To be clear.
I place my SIM in the phone, signal works.
My dad's SIM card, works too...
My mom's SIM card, also works.
My sister's? Nope. Even though she is also from Claro.
So, it's a nice paper weight.

frenchiveruti said:
Hello!
Turns out the story was even more complicated.
It seems that the phone it's IMEI locked by the EnaCom, because the phone was bought by my mother a few years ago, then I received that phone, and I used it, then my dad, and now my sister gets it.
The first three phone numbers work fine, we don't know why, and the Claro customer service doesn't want to issue an IMEI unlock.
This phone is still kicking and working fine, but for today's companies a perfectly working phone means nothing.
To be clear.
I place my SIM in the phone, signal works.
My dad's SIM card, works too...
My mom's SIM card, also works.
My sister's? Nope. Even though she is also from Claro.
So, it's a nice paper weight.
Click to expand...
Click to collapse
Hi, if the IMEI were blocked by Enacom you could not use any sim in that phone, not your sim, nor your father's, etc. So it's not a IMEI blocked situation in my opinion. I'm pretty sure that is a problem that Claro doesn't know how to solve, they are pretty incompetent btw, my daughter also had a similar problem with them but with an iPhone. So she migrated her number to Movistar and problem solved. Thank gosh portability exists!
I would suggest your sister to do the same, or at least say to Claro that she will migrate to another company. These words usually solves common problems magically
Saludos!