Related
Hi all, I'm wondering if anybody else has seen or heard of an issue like this.
I just bought a captivate from a person on craigslist, everything seemed fine when I was there checking the phone out (sim worked, perfect condition, etc) but now that I've got it home and been using it for a day I've noticed that the bottom touch buttons sometimes click on their own. Meaning I don't need to even touch any part of the bottom button area and the buttons activate. As you can imagine this is pretty frustrating, when you're in an app and all of a sudden the home button activates and brings you out of the app. It usually seems like the home button is the most susceptible, and sometimes will go crazy and keep clicking itself for 10-20 times in a row.
So far I've found no rhyme or reason as to why it's doing this and haven't been successfully in getting it to stop. I'm curious if anybody else is having an issue like this, and if so what did they do? I'd probably just return it to an AT&T store for a new unit, but I'm worried about trying to return the phone as a defective unit as I wasn't the original purchaser.
Any suggestions or ideas?
When I went to up switch my phone at best buy they're was a brand new phone that they took out oh the box for me that continuously hit the home button. You could see the back light of the button rapidly turn on and off
Sent from my SAMSUNG-SGH-I897 using XDA App
I had this same problem on my first captivate, swapped it out and had the issue again except with the search button. Swapped it out again and finally got one without the problem.
Sent from my SAMSUNG-SGH-I897 using XDA App
Thanks all, so it seems like it may be not just my specific unit, which I guess is good.
Now I'm just nervous about attempting to return the phone to AT&T for a swap out as I'm not the original purchaser. Anybody have any problems when doing something like this?
Mine does this too (search button), but strangely only under very specific conditions.
You can try AT&T's warranty exchange service, but there's a 10000:1 chance of getting it exchanged in the store without the original purchase receipt.
So, those 10000:1 odds? Ya... didn't happen. I took it in tonight and I said I was having problems with my captivate having the buttons activate own their own and they seemed interested, then found out that I didn't buy it from the store and pretty much stopped all trouble shooting and said they couldn't cover it and referred me to a "AT&T device support center". So that'll be my next step, or trying the warranty exchange service, this is the first I've heard of it.
Also what specific conditions does your search button activate?
On launch day, my first Captivate did that right in the store, it took 30 minuets and letting both the guy who sold me the phone and even the store manager see the phone kept doing that. Took it home and tried to charge it *left it charging for 6 hours and never got more then 84% charged*, returned it because the home button went off 20 - 30x in less then a minuet.. Now the second one works perfectly but I have to be careful sometimes I hit the search button with my hand!
HTH,
Charlie
I had the same problem and was able to fix it by upgrading to JH3. See my post here: (remove spaces) h t t p://forum.xda-developers.com/showthread.php?t=767666
mine is doing this randomly and i have to phsysically hit the home button to make it stop. Anyone have any idea why this is happening? I don't remember seeing this when i had the case on but last few days i've been carrying it around without a case, it has gone crazy a few times
Spastic search button
I had the same problem with my search button. It only happened occasionally and didn't seem like a big deal. When it started happening more frequently, I went to the store and they pretty much dismissed it as my fault. Should have pushed it further, but it wasn't horrible yet. Finally got so bad I couldn't deal with it any more so went back to the store (not out of my 30day exchange) and they got on the phone with their warranty company and a new one is being sent out. I hope it doesn't have worse problems.
Got the G2x Wednesday, set up and I would say 95% good out of the box, let the battery drain, factory reset, factory reset, factory reset (kinda like Beetlejuice, Beetlejuice, Beetlejuice ), kept my hands off while if fully charged, went all the way thru setup....
Little to no backlight bleed, fast speedy, did have the strangeness of it filpping between Wifi and 4G.. couple of reboots and freezes.. one strange battery drain...nothing systemic, just random..
Friday afternoon I said to heck with it, rooted (1-Click) and froze the T-Mobile AppPack, WiFi Calling and ONE of the two My Accounts (froze the 1.0 that was in it, left the 5.04 it updated from the market with), used AdFree to stop the annoying ads...
AND SMOOTH AS SILK, Since hen solid, no reboots, no freezes, no battery pulls... been using it heavy ever since Friday and loving it...
.. but this morning I notice I have a stuck white pixel on the bottom edge of the screen... NOT visible on black, only on a solid screen color. Tried the pixel fixers (let one run for 3 hours), no joy.
Now, I'm torn, return a smoothly running, no rebooting, speed deamon with one stuck pixel for the unknown.. or keep it and deal with the stuck (it's not really that obnoxious, it's on the very edge of the bottom of the screen)...
(this was a phone order, so have to wait for them to ship me one)
If it was me, i would keep it.
don't risk it... too many horrible bleeding backlight issues.. mine is pretty bad but I have no reboots no lag n no freezes so I'm sticking with it
sent from my G2X with no regrets
My g2x has terrible backlight bleeding, 1/3 is brown, and it's totally useless stuck in a boot loop, so it really could be worse. Every T-Mobile in New York was closed today, so I've gone over a day without a phone, and I JUST got this thing
rashad1 said:
My g2x has terrible backlight bleeding, 1/3 is brown, and it's totally useless stuck in a boot loop, so it really could be worse. Every T-Mobile in New York was closed today, so I've gone over a day without a phone, and I JUST got this thing
Click to expand...
Click to collapse
I'm sure u have factory reset right?
vol and power?
sent from my G2X with no regrets
Do a factory reset, if that doesnt work then just return it.
I rooted my phone too, and cleared off the Tmobile spam- no more reboots either, regardless if im using it for hours or not. Battery seems to last all day and I didn't do any factory resets.
rich2thad said:
I'm sure u have factory reset right?
vol and power?
sent from my G2X with no regrets
Click to expand...
Click to collapse
Doesn't do anything for some reason
redfarsi said:
Do a factory reset, if that doesnt work then just return it.
I rooted my phone too, and cleared off the Tmobile spam- no more reboots either, regardless if im using it for hours or not. Battery seems to last all day and I didn't do any factory resets.
Click to expand...
Click to collapse
That's my only option, I was gonna exchange it anyway because of the severe screen bleeding
Not to hijack but how did you get adfree to work? It seems to work and says everything is fine but ads still show up. What am I doing wrong?
ilanad said:
Got the G2x Wednesday, set up and I would say 95% good out of the box, let the battery drain, factory reset, factory reset, factory reset (kinda like Beetlejuice, Beetlejuice, Beetlejuice ), kept my hands off while if fully charged, went all the way thru setup....
Little to no backlight bleed, fast speedy, did have the strangeness of it filpping between Wifi and 4G.. couple of reboots and freezes.. one strange battery drain...nothing systemic, just random..
Friday afternoon I said to heck with it, rooted (1-Click) and froze the T-Mobile AppPack, WiFi Calling and ONE of the two My Accounts (froze the 1.0 that was in it, left the 5.04 it updated from the market with), used AdFree to stop the annoying ads...
AND SMOOTH AS SILK, Since hen solid, no reboots, no freezes, no battery pulls... been using it heavy ever since Friday and loving it...
.. but this morning I notice I have a stuck white pixel on the bottom edge of the screen... NOT visible on black, only on a solid screen color. Tried the pixel fixers (let one run for 3 hours), no joy.
Now, I'm torn, return a smoothly running, no rebooting, speed deamon with one stuck pixel for the unknown.. or keep it and deal with the stuck (it's not really that obnoxious, it's on the very edge of the bottom of the screen)...
(this was a phone order, so have to wait for them to ship me one)
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App
mobilehavoc said:
Not to hijack but how did you get adfree to work? It seems to work and says everything is fine but ads still show up. What am I doing wrong?
Click to expand...
Click to collapse
- Rooted
- Ran it
- Power off/on (how to you reboot this puppy anyway?)
No more ads
Don't know what else to say
rashad1 said:
Doesn't do anything for some reason
That's my only option, I was gonna exchange it anyway because of the severe screen bleeding
Click to expand...
Click to collapse
you have to hold it for about ten seconds fyi
sent from my G2X with no regrets
I would return it, create a backup of what you have currently before you exchange it so you can keep the same settings. Wait until a couple of days before the exchange period is up go to the store and say I want to exchange it I have this dead pixel ask the rep to open a new phone so you can test it for defects like lcd bleed/dead pixel. The reason for waiting until a couple of days before the exchange most stores will replenish there stocks and maybe(i would hope) you will have one that is less defective.
Yeah I'm confused too. I ran it and rebooted but the ads are still there.
ilanad said:
- Rooted
- Ran it
- Power off/on (how to you reboot this puppy anyway?)
No more ads
Don't know what else to say
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App
Berat said:
I would return it, create a backup of what you have currently before you exchange it so you can keep the same settings. Wait until a couple of days before the exchange period is up go to the store and say I want to exchange it I have this dead pixel ask the rep to open a new phone so you can test it for defects like lcd bleed/dead pixel. The reason for waiting until a couple of days before the exchange most stores will replenish there stocks and maybe(i would hope) you will have one that is less defective.
Click to expand...
Click to collapse
Ordered it over the phone, so can't go in to the store and look for a good one, it's whatever they send me.
Peace,
I'd say keep it. Look at it as aa custom LCD job. Ha! All seriousness, you will get use to it, but as soon as you the first battery issue you will be kicking yourself.
i bought my gf a thunderbolt about 2 months ago. and lately her screen just starts acting up. like the home screen will just spin and pretty much spaz. she can be in the middle of something and widgets start moving around and the screen starts spinning. thers no case or any screen protectors. anyone have any ideas?
My aunt had this same problem and I didn't believe how crazy it was until I attempted to use her phone, I never seen a phone act like that. I tried an assortment of things to fix it but nothing I tried worked. She did have a screen protector on that I thought could be causing that problem but I guess not. She has sense then taken it back to version and had it replaced. No issues from the referb.
________________
Keep Calm Chive On
digatizer?
Mine recently starting acting funky and strange but not as you describe. It was almost as if a magnet was pulling some of the pixels and causing distortion of colors. It also seemed to freeze up my camera really strange like.. I removed PRO HDR which is a cam app I recently updated and did a reboot and now it's fine. You try a back up/wipe/restore yet?
I have had this happen as well but it seems to happen to me if I set the phone down and don't push the button to put the phone to sleep. It actually happened much more when I was unrooted and running stock but since installing Liquid Smooth GB 3.2 the frequency has really diminished. If anyone has a permanent fix I would love to hear it and try it out.
im really baffled im pissed because i didint buy it through verizon so idk maybe i can contact htc fora referb.
I've never dabbled in HTC customer service but I'm sure they would back a phone with troubles such as yours
________________
Keep Calm Chive On
I was wondering if anyone else has experienced this problem. I am having an issue when I start the camera application it just shows the camera UI but the rest of the screen where the camera preview would be is totally black. On that screen hitting the buttons don't do anything.
If I open an application which uses the camera like Instagram it comes up with the error "Cannot connect to camera" or the screen goes totally black.
I am a bit of an Android noob but I can't figure out why this is happening. I have tried clearing the camera app's cache and force restarting it. It doesn't seem to help. The only way I can get the Camera to start working again is a reboot and then it might only work when I first boot it up. If I try again 15 minutes later it starting messing up again.
If you guys need any other info let me know, thanks for the help
return it, mine is just fine.
I tried to exchange it and all the AT&T stores are sold out
This is a pretty frustrating problem, compounded with the fact it seems I'm the only one having it.
Might be a dumb question but have you done a factory reset? Clearing cache normally will do the trick but if not, I'd go with a reset.
Well everyone, the camera problems turned out to be a symptom of a much larger problem that started happening. The LCD eventually started going rainbow whenever there was motion on the screen or I touched it. What this has to do with the camera I have no idea but I think there was something really wrong the hardware I got.
It's hard to explain what it looked like but it was like a seizure inducing flashing of white and other colors of the rainbow. Basically the LCD was failing or there was a loose connection in the hardware somewhere. I called AT&T and they were really awesome about it; they called all my local stores to find a One X for me so I could exchange it today. They even had the store set one aside for me, nice work AT&T.
When I got to the store all the employees gathered around to see my epically failing One X and everyone agreed the screen would kill a an epileptic person in short order. 10 minutes and I was out the door with my brand new HOX fresh out of the box. Overall this was not the experience I was hoping for my first few days with the phone but it was just my turn to get a dud I guess.
Couldn't be happier now that I have a fully functional phone, this thing is seriously amazing.
There are duds in every batch. Glad you were able to get it exchanged just fine
Anyone have their screen blink/flick on startup, on when you see sense rings for unlock. This doesnt happened all the time but you will notice it once awhile.
Is this hardware issue or software? Its not custome Rom I'm running. I tested out other and it sometime occur. On HTC One X it mention about this also.
Any input would be helpful. I don't like to flash Rom all over too see what caused it.
Sent from my HTC VLE_U using Tapatalk 2
I had an issue with Apex launcher. Every time I would select a folder on the home screen, the screen would pixilate, tile and flicker, not in that particular order. I uninstalled Apex and now everything is fine.
I read that the type of screen used on the One S has a type of matrix pixel or something that can be seen by a trained eye. Could that be what you are seeing.
hTc One S
I've been testing with this flickering. It noticeable if I restart my phone and look at the screen before the "sense ring" pop up. The screen will flick once. This occur on stock, custome Rom so I might think the hardware is acting up. This issued is known on HTC One X.
I restore back to stock Rom and move between app it also flick. Messed with brightness seen to help, but once I select auto brightness it come right back.
Man I'm not happy
Sent from my HTC VLE_U using Tapatalk 2
Talked to Htc rep. they might consider the display went bad. Usually, the screen shouldn't blink. Even when I reopen an app..it still flicker and turn black screen.
Next steps called back Tmobile and demand a exchange because I'm not happy with my $600 phones..that blink like strobe lights
Maybe I should never buy the first patch that released on launch day. LOL
Sooo... mine started doing something weird this morning...
Is it anything like yours is doing?
https://www.youtube.com/watch?v=PrW9xwdGd38
Aydthird said:
Sooo... mine started doing something weird this morning...
Is it anything like yours is doing?
https://www.youtube.com/watch?v=PrW9xwdGd38
Click to expand...
Click to collapse
That is worst then mine. My just blink sometime.
You should get a replacement. That is a bad backlights
Sent from my HTC VLE_U using Tapatalk 2
x1tyme said:
That is worst then mine. My just blink sometime.
You should get a replacement. That is a bad backlights
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
Well it was weird, it was fine last night, even had done a backup on clockwork. took it off the charger this morning and restarted it. looked at it later and half the screen was like that. I restarted the phone again and it only did what you saw, tried restart couple times still came back but later on as I was finally leaving home I was texting someone and it just went away?? tried restarting it again nothing... not coming back?? no idea why. I did see on youtube another person with a one X doing the full screen like that, SCary.
I would return it but I'm rooted 2 months in and had to buy from someone else's upgrade so I'm not even sure what they'll tell me if I take it to the store or talk to HTC
I got replacement from T-Mobile since there 90 days exchange warranty and guess what? My screen still does it. I went ahead called HTC for advice and rep. Told me it just parts of O.S.
For yours side, if you sent to HTC for a repair. They might check if you tamper with phone and will charge extra :what:..
Hopefully it won't do it.
Sent from my HTC VLE_U using Tapatalk 2
only once in a while, when on lowest brightness, the screen would flash up very bright, after pressing the on button but than goes back to set low brightness.
Don't have an Issue like in your video
I've reverted the phone back to stock, not only does it still do it, but it was doing it while on the restoring mode. I've called T-Mobile, they are sending me a new phone. Unfortunately now I will be getting a refurbished phone. Pretty unnoying.... Hope its not defective too in some ways.
Sent from my HTC VLE_U using XDA
my screen will have a black square in the top left that will occasionally flicker only on the home screen when I swipe through. Does anyone have this specifically? Really hope there is a fix, it is quite an annoyance.
mattmann95 said:
my screen will have a black square in the top left that will occasionally flicker only on the home screen when I swipe through. Does anyone have this specifically? Really hope there is a fix, it is quite an annoyance.
Click to expand...
Click to collapse
Nope, that's all you.
On an other hand, my phone is only getting worst every morning I wake up.
Sent from my HTC VLE_U using XDA
Aydthird said:
Sooo... mine started doing something weird this morning...
Is it anything like yours is doing?
Click to expand...
Click to collapse
I have the same issue, but in a bigger area. I noticed that it happens when the screen is too cold.
First time it happened was when I was taking some pictures outdoors and it was under 0°C and snowing.
Second time also outdoors, strong cold wind, but above 0°C.
Don't know if this is really the cause, but it always happens under these conditions.
victinlauria said:
I have the same issue, but in a bigger area. I noticed that it happens when the screen is too cold.
First time it happened was when I was taking some pictures outdoors and it was under 0°C and snowing.
Second time also outdoors, strong cold wind, but above 0°C.
Don't know if this is really the cause, but it always happens under these conditions.
Click to expand...
Click to collapse
Mine originally started on a random morning, I live in Cali and phone usually on my bed so granted it's not under the blanket I'd imagine it stays fairly warm at nights. tho I had touched the screen with wet hands before and I've always been curious if that would have done it. I did since get a replacement which I haven't babied as much as the original one, it's been few months and seems to handle itself fine now (crossing fingers).
But if it happened once, it will happen again, mine came and went couple times, here is couple vids of the way it got... but eventually instead making a transparent gray, it was a full shade of it blocking that half of screen that wouldn't go away.
https://www.youtube.com/watch?v=cUM1FiLeb0c&list=UUvGuDLwvPLcA79xqQvL_OHA&index=7
https://www.youtube.com/watch?v=zM8rZc1_Pbk&list=UUvGuDLwvPLcA79xqQvL_OHA&index=1&feature=plcp
https://www.youtube.com/watch?v=21OaktvRsWU&list=UUvGuDLwvPLcA79xqQvL_OHA&index=6