Xperia Z5 Dual call issue - Xperia Z5 Q&A, Help & Troubleshooting

I'm using two sims in my Xperia Z5 dual, sometimes I cant pick calls when I receive them on Sim 1 which os Volte enabled, when I drag the green key nothing happens, cant even decline.. Both green and red keys which I need to drag to make action disappear!

I am battling with the same issue for some months now. Seem to happen only on marshmallow rom. Till now the issue is not solved. I have even tried with custom rom. Posting here did not help as i don't think many users are experiencing it.
The work around is to restart the phone, then you are able to get calls. Factory reset gets it to work for a while but eventually bugs. in the mean time when call screen freezes, swipe down the quick settings and click settings button, the you will get the small call incoming screen from where you will be able to pick up calls. The issue happens only on full screen incoming screen.
I read somewhere that people using CM MM rom are getting this issue when 'double tap to wake' feature is activated. On my phone this feature is always activated. So from yesterday i am testing with this feature turned off. So far did not get the issue.
Please try disable 'double tap to wake' from Settings > Display and check

Facing the issue even if double tap to unlock is off, I never keep it on actually so this is not the solution I guess! I don't know when will they update with a bug fix

I have this problem too.

Deactivating 'Double Tap to wake' does not solve the issue ;(
Any developers could help us with this issue?

Related

[Q] Unlock to see sensitive. Lollipop problems...

AT&T LG G3, love the phone. I'm down for the lollipop update, but I can't seem to remedy one new Lollipop problem.
At various times, i haven't figured out exactly what causes it, but when i drag down my notification bar, during just normal use of my phone, I can see various notifications from applications, but NO DETAILS, only a line saying "Unlock to see sensitive". Of course my phone is unlocked as I AM USING IT!! I tried going into settings/sound/notifications/turning SHOW ALL NOTIFICATIONS on, and then you can go into apps individually to set notification preferences, but nowhere does it say anything about setting sensitivity for individual apps. This seems to be a bug. I've dug through all the possible settings.
One example that has happened to me many times is i'll be on the phone talking, i hear a notification tone, put on speaker phone and drag down my notifications to see what it is, and i only see the app icon, with "Unlock to see sensitive". Then if i press the notification it brings up the application no problem, but that is a pain and i didnt want to open the app, just see the notification. This is sure frustrating.
Any help greatly appreciated.
???????
I am also having random occurrences where all of my drop-downs say unlock to see sensitive. Locking and then unlocking the phone fixes it I have no idea what causes it
I am having the same issue haven't figured out the cause or a fix
I just started having the same issue. I went to Display >>> Lock Screen and noticed that my setting had been set to Swipe to Unlock, even though I've always had it set to None. I switched it back to None and now I can see the notifications again.
This randomly happens to me too. Checking the power button automatically locks screen option is a bandaid solution for me

Accidentally hitting HOLD button during calls?

I'm noticing that during many of my calls, I apparently hit the HOLD button accidentally with my cheek. My proximity sensor seems to be working fine, and the screen does turn off appropriately when I hold the phone against my face. I'm assuming that at certain angles enough light gets through to the sensor to turn the screen on, and I accidentally hit the button in the corner. Anyone else have this issue? Is there any way to circumvent this? Thanks
Unfortunately i can't help but i am getting the same issue
Sent from my SM-G930F using Tapatalk
I tried applying different dialer apps and they only serve to change the dialer/contact screens, but the default calling screen containing the HOLD button remains unchanged. I found that using Skype as the default dialer fixes this issue since it uses its own dialing/calling screens, but obviously it's not practical to just rely on Skype. So the problem still remains unresolved.
As an update, someone on Reddit posted a download link to the Google dialer app here at: http://forum.xda-developers.com/galaxy-s6/themes-apps/app-google-dialer-t3323432
This installs a new dialer, which actually provides a new calling screen as well, fixing the main issue. The default dialer is better in my opinion since it opens up the dial pad immediately while this one doesn't, but this is a good option at this point
gomulkaaa said:
I'm noticing that during many of my calls, I apparently hit the HOLD button accidentally with my cheek. My proximity sensor seems to be working fine, and the screen does turn off appropriately when I hold the phone against my face. I'm assuming that at certain angles enough light gets through to the sensor to turn the screen on, and I accidentally hit the button in the corner. Anyone else have this issue? Is there any way to circumvent this? Thanks
Click to expand...
Click to collapse
even worst than calls is when you press it while watching youtube vids, i wish there was a lock of some sort cuz the music stops paying all the sudden
It's embarrassing when I put my clients on hold and don't realise until they don't respond to me. The cheek hold doesn't result in any audible sound so you can be talking for 20 seconds with the other end on hold. I love the S7 edge but I'm contemplating sending it back. I'll try the Google dialer mentioned above first though
Same issue here. I talk on the phone almost 2 hours a day and this is happening at least 1-2 times in every call! Checked my proximity sensor and it's working as it should.
Any workarounds? Maybe someone can edit the phone.apk and remove this stupid button or disable it? I am against rooting but I will definitely root my phone if there's a fix for this.
Damn, I suffer exactly the same issue! Found this googling for ideas...
Very old thread, but I just wanted to give a suggestion to others with the same issue. I really love the Google Phone dialer app, which actually replaces the calling screen during calls with this app's own screen, so you no longer have the Hold button at such an unfortunate location. If you do choose Google's app, I recommend this specific version: http://www.apkmirror.com/apk/google-inc/google-phone/google-phone-2-05-07_rc4-release/google-phone-2-05-07_rc4-android-apk-download/
The caller-ID function by Google actually works with this version, whereas the other .apk files floating around do not have this function working properly.
I'm having the same issue and I've installed the Google phone, however as soon as I place the call, the existing on-screen options pop up.
The option to disable the default phone app is greyed out in settings, so unsure on how to resolve.
robot1000 said:
I'm having the same issue and I've installed the Google phone, however as soon as I place the call, the existing on-screen options pop up.
The option to disable the default phone app is greyed out in settings, so unsure on how to resolve.
Click to expand...
Click to collapse
Finally searched for the answer to this today, after several accidental holds on work calls.
The solution above with Google Phone APK worked for me. I just went to SETTINGS - APPLICATIONS - DEFAULT APPLICATIONS and then under Calling App near the top, changed it from Contacts to Phone. . For some reason, I cannot open the phone app itself (gives an error message) but calls do use the phone app rather than Samsung stock dialer.
Turn off screen!! Most phones allow you to turn screen off without interrupting the call.
Same issue with a galaxy A5 2016
Can't understand why samsung doesn't fix it

Text input unresponsive after unlocking phone?

Sorry for the weird title, I didn't really know how to concisely describe this issue. I still don't fully understand what triggers it but basically I've noticed that if I lock my phone while on a text chat (in either Textra or Facebook Messenger but probably includes all text chats), then unlock it to reply, I can't click on the text input box or hit the navbar back button for 3-5 seconds. This can also happen while my phone is unlocked when I'm switching through apps so I wouldn't directly blame the action of being locked. I know the phone isn't frozen because I can still hit the back button at the top left corner of the screen fine.
It almost looks as if though it's navbar-related because the pill is white when I unlock the phone, then after a few seconds when it's responsive again the pill is grey. My previous phone was a Oneplus 3 and it never had any issues like this (although it had physical buttons for navigation, not a navbar) so I'm wondering if this is an issue or if this is by design for some reason. I've tested each of the navbar options (traditional navbar, pill, and gesture) and none of them resolve the issue so maybe it really isn't.
One other detail I noticed is that the cursor also doesn't blink for those 3-5 seconds, and then when it starts blinking again I can start typing so it could be something else.
I just find it annoying to have to wait a few seconds whenever I want to unlock my phone and reply to a text and this doesn't seem like regular behaviour, has anyone else heard of or experienced this and know of a fix?
Videos of the issue:
In Textra:
https://imgur.com/X0lw47J
In Facebook Messenger:
https://imgur.com/1IrRfPY
It could be part of the same ghost touch bug. Did you tried to disable NFC and see if those input lags reduce?
ducted said:
It could be part of the same ghost touch bug. Did you tried to disable NFC and see if those input lags reduce?
Click to expand...
Click to collapse
I've had NFC disabled since I got the phone so that isn't it.
I don't think it's ghost touch-related since it doesn't happen sporadically, it just seems to be when I open a text chat app or something too quick which doesn't make sense. Perhaps I can record the issue and upload a video to more clearly show what happens.
I just added videos of the issue to the OP.
That looks weird, did you tried to use the gesture navbar only or the one with all the buttons? I would try also another keyboard just to discard any GBoard related issue.
I've tried every other navbar type (including the one with just gestures and no bar) and the results are the same. I have also tried a different keyboard (Fleksy) and again, same issue. I had essentially the exact same setup as far as apps go on my Oneplus 3 and its fine, so I'm thinking it has to do with either a new version of android or the new OxygenOS but I have no idea.

ANDROID 12 BUGS & ISSUES

Starting a thread to track Android 12 Bugs and issues similar to https://forum.xda-developers.com/t/android-11-bug-problems-original-firmware-xperia-5-ii.4225029/
In first few hours of use I found out that sometimes status bar vanishes and you need to scroll down settings panel to get the status bar again.
Observed this couple of times but not able to repro it consistently.
Anyone facing this? Any other issues to report?
Couple of another issues:
1) Dynamic vibration seems to be kicking off on first level and phone vibrates vigorously.
2) Multi window is having few issue like sometime one of the window is blank and when you try to see recently used apps the screenshot of the app shows zoomed in content.
IV updated not long ago I'm using nova launcher not noticed any bugs as yet just a boat load of blue everywhere lol
Dynamic vibration is working Continuously when I play YouTube video or something. That's the only bug I found. Even I tried to low ,mid or high it's not controlling properly. They need to fix this.
Small update. Dynamic vibration continuously work if I use my xm4 ear buds.
Connecting to headphones via tapping on the NFC doesn't work (wh-1000xm3)
I get a vibration, headphones turn on but I have to manually go to bluetooth tab and connect from there
disconnecting works fine
No new theme engine found in sony's android 12 update, is this a feature or bug?
k_basara said:
No new theme engine found in sony's android 12 update, is this a feature or bug?
Click to expand...
Click to collapse
i think they have not included the new theme-color-walls-feature like on Pixels for example, or other Brand. It's a very specific choice, i think, after all Xperia use Android Stock if i'm correct.
I'm no Android expert so my Xperia 5 II is stock. I do use the Nova Launcher. I'm in Mexico and got the update two days ago. I'm mostly deaf and don't use the phone and didn't notice until 3:30 this morning that I had no internet connection and when I checked in "Settings" I saw my provider, Telcel, and a not "Temporarily Inavailable". Since it was Sunday morning I thought maybe they took service down doing some sort of maintenance. At eight I took another look. I tried *133# to see my account status and got a message, "Temporarily Unavailable." Then I tried sending a text message to a friend and it went through.
I went to "Settings", deleted Telcel as my service provider, cancelled the instruction to automatically connect and shut down. Then I started the phone, reconnected to Telcel, reinitiated the order to connect automatically and all went well and it worked fine.
Other than that, I have had no glitches. I don't use vibrations or split screens. I did give the cameras a pretty good run and they worked fine.
Screenshot is no longer accessed from long press power button, but is now accessed through the square navigation button. Meaning i can no longer screenshot my apps list.
Ambient display, when phone is locked and idle, is dimmer than when in Andriod 11. Brightness cant be adjusted.
Turning wifi on/off requires more touches. You now have to press 'Internet' from the top pull-down menu and toggle the wifi on/off from a popup menu at the bottom of screen. I hope your fingers can reach if using one-handed.
Switching phone calls and notifications to Normal/Silent/Vibrate from pressing the Volume buttons on the side opens up a list of switches, rather than pressing same icon and cycling through modes.
The shortcuts in the top pull-down menu are larger. In Android 11 i had setup 6 most used shortcuts across the top, now in 12, 6 shortcuts take up half the screen.
Tapping the square navigation button twice to switch between open apps must be done slower. No more fast switching.
Swiping the top pull-down menu once covers the whole screen, whatever you were looking at is covered by the drop down.
You can probably tell i dont like A12, but i know, im probably whinging over nothing.
Screenshot is no longer accessed from long press power button, but is now accessed through the square navigation button. Meaning i can no longer screenshot my apps list.
PRofec said:
Screenshot is no longer accessed from long press power button, but is now accessed through the square navigation button. Meaning i can no longer screenshot my apps list.
Click to expand...
Click to collapse
I found that screenshot is done by holding the power button and volume down at the same time, which is the most clumsy and unnecessary thing to add. If there's a way to get this back by only long pressing the power button, I'd love to know.
I'm not a fan of this as well, mainly because they managed to break things that didn't need fixing, like turning on and off wifi. It is however better in that when I turn off wifi, it is automatically on my mobile network. Before this update, it would not automatically connect to the mobile network and I would have to toggle plane mode on and off several times or restart to get the mobile network connected. So that's working better at least.
Another issue I'm having is that when I delete an email from Gmail, it will sit in the notification bar showing deleted until I clear it, when before it would clear on its own after a few seconds. Also, the huge buttons look awful.
I don't want to go back to Android 11, but I would like the long press screenshot back, the buttons in the pulldown to look like they did before and accessing wifi simplified....I'm sure I'll find more things I hate with each passing day.
I don't know. I've never done a screenshot and my notifications for email go away when I delete the email whether I delete it on my phone or on my Chromebook. My old arthritic hands are cursed with stubby fingers and I rather like the large buttons.
Why do people turn WiFi off and on. My is just on. As I visit coffee shops, restaurants, and public places my phone automatically connects to other WiFi. I don't do anything requiring secuity while visiting other locations.
As usual, for me, Android 12 will be an irritating mess for a week or so and then it will miraculously improve.
patrickt said:
I don't know. I've never done a screenshot and my notifications for email go away when I delete the email whether I delete it on my phone or on my Chromebook. My old arthritic hands are cursed with stubby fingers and I rather like the large buttons.
Why do people turn WiFi off and on. My is just on. As I visit coffee shops, restaurants, and public places my phone automatically connects to other WiFi. I don't do anything requiring secuity while visiting other locations.
As usual, for me, Android 12 will be an irritating mess for a week or so and then it will miraculously improve.
Click to expand...
Click to collapse
I got in the habit of turning wifi on and off because on android 11, whenever I would get out of wifi range, it wouldn't automatically connect to mobile and so I would have no signal at all. I think it's a habit for me at this point, but it still shouldn't require 3-4 steps to turn on or off.
The longpress screenshot was really handy. Having to use a combination of buttons doesn't make much sense from a user standpoint...namely, mine
The big buttons, I've gotten used to and I do like that you can expand the size of the screenshot window to capture more of the image.
The biggest issue for me is the deleted messages not clearing. It will sit there all day showing deleted if I let it.
JS000 said:
I got in the habit of turning wifi on and off because on android 11, whenever I would get out of wifi range, it wouldn't automatically connect to mobile and so I would have no signal at all. I think it's a habit for me at this point, but it still shouldn't require 3-4 steps to turn on or off.
The longpress screenshot was really handy. Having to use a combination of buttons doesn't make much sense from a user standpoint...namely, mine
The big buttons, I've gotten used to and I do like that you can expand the size of the screenshot window to capture more of the image.
The biggest issue for me is the deleted messages not clearing. It will sit there all day showing deleted if I let it.
Click to expand...
Click to collapse
I never had that problem switching to my cell service when out of WiFi range. I think my 5II came with Android 11 and my Wifi and cell service are two different divisions of the same company. I don't know if that would matter.
I'll keep an eye on notifications but so far they're disappearing when the source is deleted..
Thanks for your responses.
The screenshot press vol down / power button doesn't work for me.
About the Gmail issue, i havent had that issue yet. I do use gmail, but its not my primary.
Im in the habit of turning wifi on/off when i use it. It defaults back to mobile network without issue, thats always on so I dont share that experience.
Ive just found another issue. Long press on the home screen and selecting 'Wallpaper'. When i select a wallpaper and set as home screen only, it applies to both home and lock screen.
Secret menù *#*#7378423#*#* has changed with android 12?! Somebody has tried it? Thanks
rez78 said:
Secret menù *#*#7378423#*#* has changed with android 12?! Somebody has tried it? Thanks
Click to expand...
Click to collapse
Yeah! a lot of options are missing there like Service tests and other Network related configs.
I've no issues with the update besides Android 12 user experience being garbage in some areas where it was perfectly fine in Android 11. This is mostly with the quick settings where I now need one more tap for almost everything I'm using.
As72 HK version .. in the Philippines... Incoming and outgoing calls not working after the upgrade. Phone restarts didn't help
Worked for a few days after doing a factory reset... But stopped working again...
Sms and LTE+ is working, no issues..
I found a workaround for dynamic vibration issue in 5II after Android 12 update (issue being dynamic vibration accidentally kicks in while playing video on YouTube or Facebook)
Go to settings>Sound > Disable Dynamic vibration.
Play a video in YouTube or Facebook.
Get back to settings > Sound > Enable Dynamic vibration.
Now, dynamic vibration won't kick in accidentally.

Question New Pixel 7 Pro: Tap to wake and Lockscreen display not working

I need some advice on troubleshooting this one.
Brand new P7P, turned on Tap to Wake and "Always show time and info" on the lockscreen. It only ever works after a reboot *before* I log in the first time. Once I log in,that's it,screen is black when I lock it and it won't tap to wake.
I've removed the screen protector in case it was messing with the proximity sensor. I ran the phone in safemode and both *do* work in safemode,so I suspect it's an app on startup causing this.
What I need help with is how can I whittle down the culprit without removing all the apps one by one? Is there an app that will allow me to stop apps starting up at boot time and add them one by one?
dunetails said:
I need some advice on troubleshooting this one.
Brand new P7P, turned on Tap to Wake and "Always show time and info" on the lockscreen. It only ever works after a reboot *before* I log in the first time. Once I log in,that's it,screen is black when I lock it and it won't tap to wake.
I've removed the screen protector in case it was messing with the proximity sensor. I ran the phone in safemode and both *do* work in safemode,so I suspect it's an app on startup causing this.
What I need help with is how can I whittle down the culprit without removing all the apps one by one? Is there an app that will allow me to stop apps starting up at boot time and add them one by one?
Click to expand...
Click to collapse
@zetsumeikuro wait,I don't get what's so funny?
Mine works on every part of my lock screen.
Any chance you're using lift to wake? Besides that, I have everything else on the same as you.
Edit: Just reread your post. Do you have a lot of apps? You could force stop every single one of them and test to see what happens to be sure that it's an app.
Curiousn00b said:
Mine works on every part of my lock screen.
Any chance you're using lift to wake? Besides that, I have everything else on the same as you.
Edit: Just reread your post. Do you have a lot of apps? You could force stop every single one of them and test to see what happens to be sure that it's an app.
Click to expand...
Click to collapse
Yeah I have quite a few,but I think I'd rather try this first than start uninstalling and reinstalling the lot.
Not fixed,but getting somewhere. This is related to Bluetooth in some way.
If I turn off Bluetooth and reboot the phone,AOD works. I unlock the phone,it still works.
If I turn on Bluetooth AOD immediately breaks again until I turn off Bluetooth AND reboot.
I thought it might be my fitness band so disconnected and uninstalled the app, but the problem persisted. I have no other devices permanently using Bluetooth, so I'm starting to think this is a Bluetooth bug rather than a specific app now
dunetails said:
Not fixed,but getting somewhere. This is related to Bluetooth in some way.
If I turn off Bluetooth and reboot the phone,AOD works. I unlock the phone,it still works.
If I turn on Bluetooth AOD immediately breaks again until I turn off Bluetooth AND reboot.
I thought it might be my fitness band so disconnected and uninstalled the app, but the problem persisted. I have no other devices permanently using Bluetooth, so I'm starting to think this is a Bluetooth bug rather than a specific app now
Click to expand...
Click to collapse
If the fitness band allows you to take pictures remotely, it is possible that it recognizes it as a keyboard and that this interferes due to some bugs
PaulBW said:
If the fitness band allows you to take pictures remotely, it is possible that it recognizes it as a keyboard and that this interferes due to some bugs
Click to expand...
Click to collapse
Good point. This is why I tried to uninstall the app and disconnect the fitness band entirely,just to rule it out. Unfortunately,even once uninstalled,after a reboot with BT off AOD worked,but the moment I turned BT on AOD broke.
I can't think of any other apps using the BT at the moment but having a think. Will post more info if/when I get it.
Finally figured it out thanks to the hint by LaNy_6. This *is* down to Android Auto, but it’s not immediately obvious how or why.
To fix I went to Settings > Apps
Select See All Apps
From the top right overflow menu select Show System
Scroll Down to Android System
Select Notifications
Ensure Car Mode is selected
When I did this, I saw LaNy_6’s screenshot for the Android System notification that says “Driving App is running – tap to exit driving app” in my notification shade.
After doing this, AOD/tap to wake/lift to wake all suddenly work as expected.
Please note that upon rebooting the Driving App notification shows again and you have to tap it to go away. Again,no idea why.
I have no idea why, but I’m guessing every reboot the phone was put in to driving mode. I have never connected it to a car, there’s no reason for this to happen, but because I didn’t see the notification it never got exited from it seems. There’s no other indicators that it’s in driving mode, the phone works as normal other than the AOD problem.

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