Database Info

[Q] Huawei Ascend Mate 7 problem with snapchat video recording.

Hi Everyone,
My Phone Info:
Name: Huawei Ascend Mate 7
Model: Huawei MT7 - TL10
Color: Amber Gold
Android Version: 4.4.2
EMUI Version: EMUI 3.0
Kernal Version: 3.10.30-dirty
the problem is that when I record videos on snapchat and send it. when I record the video and I replay it, there is no problem with it at all.
very nice and clear even the voice is fantastic. when I send the video to my friends, people with Iphones or Ipad or Apple product in general
my video appear to be half green. but my friends with android open it with no problem. I send video by using other apps like whatsapp to friend who own Iphone and the video was normal. Also, I sent a snapchat video from Galaxy S5 to an Iphone and there was no problem with
it. So I believe the problem is in my device.
I hope you guys can help me with it.

nassersa said:
Hi Everyone,
My Phone Info:
Name: Huawei Ascend Mate 7
Model: Huawei MT7 - TL10
Color: Amber Gold
Android Version: 4.4.2
EMUI Version: EMUI 3.0
Kernal Version: 3.10.30-dirty
the problem is that when I record videos on snapchat and send it. when I record the video and I replay it, there is no problem with it at all.
very nice and clear even the voice is fantastic. when I send the video to my friends, people with Iphones or Ipad or Apple product in general
my video appear to be half green. but my friends with android open it with no problem. I send video by using other apps like whatsapp to friend who own Iphone and the video was normal. Also, I sent a snapchat video from Galaxy S5 to an Iphone and there was no problem with
it. So I believe the problem is in my device.
I hope you guys can help me with it.
Click to expand...
Click to collapse
I think the problem is in iPhones low end phones
Tell friends to get Mates 7 :highfive:

Hi!
Since two weeks I am a proud owner of the MT7 TL-09, and I have the same issue with Snapchat. For us it seems to work all fine, but for others our videos are green in the lower part and pixelated in the upper part of the screen, both sent directly as in the stories.
I haven't found a fix yet. Deleted cache, reinstalled app etc. nothing has worked.
I wonder if you got the same issue as I do in Instagram aswell: trying to record a video in the instagram app and it starts for 1 second recording and after that it freezes and didn't capture anything?
Hope we can find a fix soon!

carb0nfiber said:
Hi!
Since two weeks I am a proud owner of the MT7 TL-09, and I have the same issue with Snapchat. For us it seems to work all fine, but for others our videos are green in the lower part and pixelated in the upper part of the screen, both sent directly as in the stories.
I haven't found a fix yet. Deleted cache, reinstalled app etc. nothing has worked.
I wonder if you got the same issue as I do in Instagram aswell: trying to record a video in the instagram app and it starts for 1 second recording and after that it freezes and didn't capture anything?
Hope we can find a fix soon!
Click to expand...
Click to collapse
Hi there,
You explained my problem EXACTLY !!!
I really hope someone could find a solution. and for Instagram, I face no problem with it at all. everything work fine for me.
thank you

nassersa said:
Hi there,
You explained my problem EXACTLY !!!
I really hope someone could find a solution. and for Instagram, I face no problem with it at all. everything work fine for me.
thank you
Click to expand...
Click to collapse
So you're saying your instagram video recording works fine?

carb0nfiber said:
So you're saying your instagram video recording works fine?
Click to expand...
Click to collapse
Yes Sir. there is nothing wrong in my Instagram video recording. after you said that you face problem with it,
I recorded bunch of videos and send it to my friends. Iphone people and Android people told me its fine and there is nothing wrong with the video. I recorded a whole video with no problem at all.

try snapchat 9.0.0

sp_vip said:
try snapchat 9.0.0
Click to expand...
Click to collapse
What is snapchat 9.0.0?

its old version
Check it here
http://www.apkmirror.com/uploads/?app=snapchat
Snapchat 9.0.0.0

sp_vip said:
its old version
Check it here
http://www.apkmirror.com/uploads/?app=snapchat
Snapchat 9.0.0.0
Click to expand...
Click to collapse
Sir, you are amazing. It worked with no problem. How did
You know? I mean what is the reason? Thank you million time

sp_vip said:
its old version
Check it here
Snapchat 9.0.0.0
Click to expand...
Click to collapse
It will not let me login to an old version as it's no longer supported! do you recommend a work around?

I'm having the same problem, I'm a frequent snapchat user and pretty upset that I did extensive research on a whole heap of phones and chose the huawei mate 7. It took about a week until someone told me the videos weren't working correctly. Has anyone got a solution or the cause of the problem? I'm wondering if there's anyone worth contacting at Huawei in regards to this problem...

tay88 said:
I'm having the same problem, I'm a frequent snapchat user and pretty upset that I did extensive research on a whole heap of phones and chose the huawei mate 7. It took about a week until someone told me the videos weren't working correctly. Has anyone got a solution or the cause of the problem? I'm wondering if there's anyone worth contacting at Huawei in regards to this problem...
Click to expand...
Click to collapse
I did download the snapchat 9.0.0.0 and everything is working just fine.

I just contacted the Huawei hotline and they said that snapchat uses the Huawei interface and other mobiles such as the iPhone use their own branded interface which brings on this issue. He said if reinstalling the app doesn't change anything there is nothing else we can do except keep our fingers crossed for the next updated version!
---------- Post added at 03:19 AM ---------- Previous post was at 03:15 AM ----------
nassersa said:
I did download the snapchat 9.0.0.0 and everything is working just fine.
Click to expand...
Click to collapse
First time I tried the link provided I couldn't find where to download but I just found it, thanks a tonne!
---------- Post added at 03:22 AM ---------- Previous post was at 03:19 AM ----------
nassersa said:
I did download the snapchat 9.0.0.0 and everything is working just fine.
Click to expand...
Click to collapse
Downloaded and installed fine but won't let me log in as its not an updated version, thanks anyway!

Hi, I found the solution
i just signed up here just to tell you
finally, after 1 month of straggling
using a third party app
called Casper.
download it from their page (version 0.3.0)
uselesscode .xyz/android/casper/
remove spaces after uselesscode
doesn't require root
you can upload from the gallery or the camera of the casper app or the stock camera
you can get more than 10 sec( didn't try)
also, you can see and save snaps without them knowing
Enjoy:good:

Has anyone reported this issue to Snapchat?

Skeese said:
Has anyone reported this issue to Snapchat?
Click to expand...
Click to collapse
I did but there is no respond

thehero92 said:
I did but there is no respond
Click to expand...
Click to collapse
I contacted them and they asked me to report it through their website, https://support.snapchat.com/ca/support

My Snapchat and Periscope videos shown green video when posted. Any ideas on how to fix this? I have stock software with nova launcher.

Hi i have a solution
nassersa said:
Hi Everyone,
My Phone Info:
Name: Huawei Ascend Mate 7
Model: Huawei MT7 - TL10
Color: Amber Gold
Android Version: 4.4.2
EMUI Version: EMUI 3.0
Kernal Version: 3.10.30-dirty
the problem is that when I record videos on snapchat and send it. when I record the video and I replay it, there is no problem with it at all.
very nice and clear even the voice is fantastic. when I send the video to my friends, people with Iphones or Ipad or Apple product in general
my video appear to be half green. but my friends with android open it with no problem. I send video by using other apps like whatsapp to friend who own Iphone and the video was normal. Also, I sent a snapchat video from Galaxy S5 to an Iphone and there was no problem with
it. So I believe the problem is in my device.
I hope you guys can help me with it.
Click to expand...
Click to collapse
The solution is .. To istall the oldest version of snapchat and install it make sure to close the auto update for this app in playstore thats pretty much what u gotta do i have tried it and it works just fine .. Also this way works for vedio recording in instagaram good luck
---------- Post added at 02:16 AM ---------- Previous post was at 02:13 AM ----------
carb0nfiber said:
Hi!
Since two weeks I am a proud owner of the MT7 TL-09, and I have the same issue with Snapchat. For us it seems to work all fine, but for others our videos are green in the lower part and pixelated in the upper part of the screen, both sent directly as in the stories.
I haven't found a fix yet. Deleted cache, reinstalled app etc. nothing has worked.
I wonder if you got the same issue as I do in Instagram aswell: trying to record a video in the instagram app and it starts for 1 second recording and after that it freezes and didn't capture anything?
Hope we can find a fix soon!
Click to expand...
Click to collapse
Just install the oldest version of snapchat and instagram thats what i did and i had no problems since good luck

Favorite Photos Disappear Randomly

The stock gallery app has a heart shaped icon you can select to create a folder of your favorite pictures. Recently and seemingly randomly, my entire favorites folder disappears and all selected photos become unselected. So far, it has happened twice this week.
Anyone else try this yet? Does it work for you?

PuffDaddy_d said:
The stock gallery app has a heart shaped icon you can select to create a folder of your favorite pictures. Recently and seemingly randomly, my entire favorites folder disappears and all selected photos become unselected. So far, it has happened twice this week.
Anyone else try this yet? Does it work for you?
Click to expand...
Click to collapse
Yes I have had this issue and its very annoying. I lost all my marked photos and have to search them all again in the gallery. Not sure if this is a bug in EMUI 4.1 because I haven't upgraded yet to EMUI5. If it's still there in EMUI5 then Huawei is yet to address it.

bala1701 said:
Yes I have had this issue and its very annoying. I lost all my marked photos and have to search them all again in the gallery. Not sure if this is a bug in EMUI 4.1 because I haven't upgraded yet to EMUI5. If it's still there in EMUI5 then Huawei is yet to address it.
Click to expand...
Click to collapse
I have version 5. I have no idea what it's causing this issue though.

So do I, I don't know what's causing it

PuffDaddy_d said:
I have version 5. I have no idea what it's causing this issue though.
Click to expand...
Click to collapse
Do you have any other media app?

adriansticoid said:
Do you have any other media app?
Click to expand...
Click to collapse
Google photos and Adobe Lightroom for editing. I'll try using various features one at a time to isolate the issue.

PuffDaddy_d said:
Google photos and Adobe Lightroom for editing. I'll try using various features one at a time to isolate the issue.
Click to expand...
Click to collapse
Update us man.
Sent from my Honor 8 using XDA Labs

adriansticoid said:
Update us man.
Click to expand...
Click to collapse
Well bro , i wonder how he is doing. Even i do need a update from him now:highfive:

This is so frustrating! I tried the following and nothing happened:
- Editing a favorite photo using the stock editor
- Editing a favorite photo issuing Lightroom
- Sharing a favorite photo via sms
- Sharing a favorite photo via Facebook
- Viewing a favorite photo via Google Photos
- Restarting the phone
Since none of that caused the favorites folder to disappear, I moved on with my life and over the next few hours, I did the following:
- Phone calls
- Browsed the web
- Sent text messages
- Played music over Bluetooth
Just as I had nearly forgotten about this issue, I decided to check one more time and now the favorites folder is gone again! I have no idea what caused it but it's now the third time in the past 2 weeks. I only recently started using that feature but it doesn't seem to last for more than a few days for me.
Anyone else have any feedback?

PuffDaddy_d said:
This is so frustrating! I tried the following and nothing happened:
- Editing a favorite photo using the stock editor
- Editing a favorite photo issuing Lightroom
- Sharing a favorite photo via sms
- Sharing a favorite photo via Facebook
- Viewing a favorite photo via Google Photos
- Restarting the phone
Since none of that caused the favorites folder to disappear, I moved on with my life and over the next few hours, I did the following:
- Phone calls
- Browsed the web
- Sent text messages
- Played music over Bluetooth
Just as I had nearly forgotten about this issue, I decided to check one more time and now the favorites folder is gone again! I have no idea what caused it but it's now the third time in the past 2 weeks. I only recently started using that feature but it doesn't seem to last for more than a few days for me.
Anyone else have any feedback?
Click to expand...
Click to collapse
How many photos do u have in favourite folder ?

For this experiment, only 5. But I've had as many as 20 before.

PuffDaddy_d said:
For this experiment, only 5. But I've had as many as 20 before.
Click to expand...
Click to collapse
U figured out the culprit?

Approximately how much time passes from you marking a photo to when you notice the folder missing and pics unmarked?
Sent from my Honor 8 using XDA Labs

marv_in_lbc said:
Approximately how much time passes from you marking a photo to when you notice the folder missing and pics unmarked?
Click to expand...
Click to collapse
2-3 days, I'm on day 2 now... Fingers crossed

After seeing this post earlier, I marked some pics as favorite. I see the Favorite folder, and I'll see if that happens with me.
I'm on an L14
Sent from my Honor 8 using XDA Labs

marv_in_lbc said:
After seeing this post earlier, I marked some pics as favorite. I see the Favorite folder, and I'll see if that happens with me.
I'm on an L14
Click to expand...
Click to collapse
Any report?
Mine has suddenly lasted a whole week without deleting itself. Not sure how or why though...

I marked 5 pics back when I first replied a few days ago and the Favorites folder is still in my gallery showing all of the marked pics.
Sent from my Honor 8 using XDA Labs

Mine too .. the photos still exist there . I had a backup before doing this

Honor needs to fix this

Luckily I never used this feature.
Sent from my Honor 8 using XDA Labs

Instagram Cant post stories with gif

So i have this problem in a while, I cant post instagram stories if it has gif in it, i also cant save it to my gallery. So i've tried to post gif on another device to see if its an account problem, but i can post stories with gif just fine with other device. I also read the review on Playstore and so many people have the same problem on S7 Oreo. Anyone can help? Thanks

Defys_Thatsme said:
So i have this problem in a while, I cant post instagram stories if it has gif in it, i also cant save it to my gallery. So i've tried to post gif on another device to see if its an account problem, but i can post stories with gif just fine with other device. I also read the review on Playstore and so many people have the same problem on S7 Oreo. Anyone can help? Thanks
Click to expand...
Click to collapse
I think it's instagram related problem, not phone's one

Defys_Thatsme said:
So i have this problem in a while, I cant post instagram stories if it has gif in it, i also cant save it to my gallery. So i've tried to post gif on another device to see if its an account problem, but i can post stories with gif just fine with other device. I also read the review on Playstore and so many people have the same problem on S7 Oreo. Anyone can help? Thanks
Click to expand...
Click to collapse
I have same problem on S7! It started about a week ago.

Jonny993 said:
I think it's instagram related problem, not phone's one
Click to expand...
Click to collapse
Then i hope instagram fix it soon bcs i've been searching for fix for weeks now lol
omppu said:
I have same problem on S7! It started about a week ago.
Click to expand...
Click to collapse
I know right, hope they'll fix it soon

Same problem here
I tried to uninstall the app but the problem persists.

Same here
Samsung galaxy s7 oreo

Same problem here, reset the phone to factory settings, start the phone only with instagram app, but always the same problem with the stories, no Gif's .
everything already tried
Same insta account on s9 or s6 will be o.k
anybody can help?

SOLVED!!!!
hi everyone ,
I already solved the problem I hope you'll also do that!
First of all you have the close all the power saving mode from settings. Than click right top setting button (three points vertically) advanced setting and close app power monitor.
That's all now you can post everthing on instagram with gifs

can't work for me...
I'm with an S7 with Oreo. Which device are you using?

no fix still @ SM-G935FD.

Me toe
I'm not the only one eh

savioregle said:
hi everyone ,
I already solved the problem I hope you'll also do that!
First of all you have the close all the power saving mode from settings. Than click right top setting button (three points vertically) advanced setting and close app power monitor.
That's all now you can post everthing on instagram with gifs
Click to expand...
Click to collapse
really ? do you use oreo ?

savioregle said:
hi everyone ,
I already solved the problem I hope you'll also do that!
First of all you have the close all the power saving mode from settings. Than click right top setting button (three points vertically) advanced setting and close app power monitor.
That's all now you can post everthing on instagram with gifs
Click to expand...
Click to collapse
I tried that but I still have the problem. Android 8.0.0.

Hi same problem . In the comunity web of samsung members lot of people afected i think all s7 with oreo we are waiting a long time for a fix but samsung blow customers off

Still

S7
same problem i have! i'm using S7 Oreo :crying:

can't be of much help guys..
just to report that on Android Nougat is working fine..

I think not only S7. I also use samsung j6 os oreo with 18.5:9 ratio screen and also got same problem.

Same here, I even used a rom port of a galaxy s8+ and the same error kept appearing.

Same here in A8

Nokia 7 Plus- blurry photos and videos on some apps like snapchat and instagram.

There stories on instagram and snapchat are blurry. Not all but some. For a nick of second a story is fine but then after wards it gets blurred. Anyhelp anybody?

Alirazaq98 said:
There stories on instagram and snapchat are blurry. Not all but some. For a nick of second a story is fine but then after wards it gets blurred. Anyhelp anybody?
Click to expand...
Click to collapse
You may have the proper guidance here :
https://forum.xda-developers.com/nokia-7-plus/help
Make another post there and I'm sure someone will answer you ?

Problem WhatsApp video call

Can't see me in WhatsApp video calls, I look very large as if I had a zoom, someone with the same problem?

Yes I have the same problem and I sent back the phone to Realme, I just got the a new one and still have that issue. Please someone help !

if I'm not wrong in thinking, I believe it's down to the fact that WhatsApp records video in 9:16 aspect ratio on all phones as just standard. And then when you are viewing yourself, it's zooming in to fit your image onto a 9:20 screen. However, others should see it in 9:16.
I hope this makes sense and as far as I'm aware it's not a phone problem. It's just trying to fill your image onto the bigger screen but not wanting to stretch.
Best that I can offer is to fill the status bar as black to make the screen theoretically smaller.
I don't think it's any issue on Realme's side but WhatsApp use of needing to work on devices of all screens and sizes, if that makes sense.
- Josh

Same problem here.
Other people can only see a very zoomed part of that what i see myself.
Hope that Realme is gona Fix this soom.

Exactly the same here

+1

Yes but why it happens only in some x50 and not in oders? At first I didn't have this problem and now I have. I didn't update anything WhatsApp neither system.
Sent from my RMX2071 using Tapatalk

This is an Whatsapp issue !! Hope somebody at Whatsapp take an effort to adapt to the new video ratio soon.
On other viedeo chat apps like Duo, Instagram, Wire etc work fine

+1 here
Contacted WhatsApp sending screen shot and logs.
The answer is here:
Hi,
Thanks for your message.
Sorry for the inconvenience. We are aware of the issue and we are working on fixing it in a future update of WhatsApp. Unfortunately, we can't comment on any future release dates at this time.
WhatsApp Support Team

Yeah even I have raised a ticket and they stated that it will be fixed on a future update.

Ddaa24 said:
+1 here
Contacted WhatsApp sending screen shot and logs.
The answer is here:
Hi,
Thanks for your message.
Sorry for the inconvenience. We are aware of the issue and we are working on fixing it in a future update of WhatsApp. Unfortunately, we can't comment on any future release dates at this time.
WhatsApp Support Team
Click to expand...
Click to collapse
I also got this response.

same issue
Ramses512 said:
Can't see me in WhatsApp video calls, I look very large as if I had a zoom, someone with the same problem?
Click to expand...
Click to collapse
I just found out I have the same problem. Strange enough I see myself good in the mini window inside whatsapp, but the other person sees only the lower right quarter of the image, like it was zoomed in.

the workaround solution is you have to temporary downgrade your whatsapp version to the older version, i cannot remember which version, but i fix my video call issue.
the only problem of the version is the group call has limited to 4 instead of more.
hope it help.

X50 pro whatsapp issues
SY0901 said:
the workaround solution is you have to temporary downgrade your whatsapp version to the older version, i cannot remember which version, but i fix my video call issue.
the only problem of the version is the group call has limited to 4 instead of more.
hope it help.
Click to expand...
Click to collapse
Ok thanks, i will check that, in the meantime I'm using Google duo which works fine

SY0901 said:
the workaround solution is you have to temporary downgrade your whatsapp version to the older version, i cannot remember which version, but i fix my video call issue.
the only problem of the version is the group call has limited to 4 instead of more.
hope it help.
Click to expand...
Click to collapse
When you find the version number. Can you post it here as I prefer WhatsApp video calls compared to other services. Currently am using Instagram and it's annoying.

Xybertecnic said:
Ok thanks, i will check that, in the meantime I'm using Google duo which works fine
Click to expand...
Click to collapse
Yep, I prefer Google Duo too. Works fine, and Viber as well. WhatsApp just sucks.

Patch for this issue in the latest rom release. (RMX_2075_11_A.30)

tino1601 said:
Patch for this issue in the latest release of rom. (RMX_2075_11_A.30)
Click to expand...
Click to collapse
Yep, it's working fine now.