There is no such thing as perfect device. I love my Huawei P9 but there are things that don't work the way I would like Software wise.. For every person there are different things... So If you have some problems with the software, or want something added/fixed with the next updates report HERE - Product & Technical Support - Email Us. And foe EMUI email them here: [email protected] . For better chance send your requests to both. More people reporting problems, requesting fixes/features bigger chance to get fixed/added faster.
P.S: And when you get Notification from Huawei on your phone to fill a survey with your experience with the device don't skip this.. Write everything you are not happy with...
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I just got an e-mail from XpPhone forms saying:
"Regarding customized order , it need mass order (MOQ : about 3K ), pls kindly note that
http://www.xpphone.com/en/yingyong/Customized.html"
I started a thread on XpPhone's forms to see if maybe we can get enough people together we can place a MOQ. I know it will take work but see the post at
http://forum.xpphone.com/thread-282-1-1.html
Just wanted to see if there are some people interested.
It's very interesting device, hope we will see this XPphone soon on the market
I really like this idea, now that device do not have some parts I would like to have. But I wonder, how much devices we would need to order?
Hi guys,
I would like some feedback of my first App on android. It's free and it doesn't have any ads, which means that basically I'm making no money with it
I wanted to know the bugs first and receive some feedback before going any further. I don't own many mobile phones at the moment and all I got is some friends (nexus one) and an emulator to try this app.
My questions are:
- Could you please try this app. and give me some constructive feedback?
- If you like the app, could you rate it on android market, please?
(thank you in advance!)
Description:
Check more than 150 CCTV cameras around London.
Whether you are a tourist or a Londoner you can use this simple but effective application to "auto-detect" some of the nearest CCTV cameras around you.
You can also find some cameras (in London) by typing the street name.
(This software is not endorsed, affiliated or owned by TfL)
Screenshots:
("new users are not permitted to post outside links in their messages. All new user accounts will be verified by moderators before this restriction is removed" )
(I've been reading the forum for a while but this is my first post, I think)
Thank you.
Edit:
New in 0.4b:
- some bug fixes
- backwards compatibility
(I was forced to change the layout, I'm wondering whether it still works on 2.2 as it used to. Hope so!. Thank you for testing this app!)
Force Closed for me on froyo N1. Seems well thought out, and maybe it'll work better on 2.1 >
I personally have no practical use for this, not living in London, but as the description says, it might be useful for tourists and residents etc.
Hopefully other people might be able to get it to work successfully on other versions of android.
Keep up the work - nice to see new devs who don't just make spam apps.
Thank you very much for your feedback. It's very helpful. I had the chance to try the app on a google nexus one (so far 2.1 and 2.2 only).
I think I should probably put some restrictions on my sdkversion (I'm gonna read a bit more about that but if someone want to share some hints regarding that matter I'm all ears!)
Once again, THANK YOU!
EDIT: have you got the chance to see any screen before the "force close"?
have you been using 3G when this happened? (Thanks)
Works good dude...i just don't know any street names in London - lol
I saw Cambridge from your screenshot...it worked awesome
Running Nexus One CM6 Froyo 91
@bong_sniffer Thank you for your feedback. This is the first comment I've got from someone I don't know in person saying that it works. Cheers mate!
@grandmasterethel I've found the problem (I think). It's because I was using something available just in 2.2. ("street view" button). I'm gonna try to fix that for "backwards compatibility".
Now that you mention it, yes I was on 3G. It loaded the main menu just fine, and then it found the nearest camera to me (not even close because I don't live in london, but I imagine it is the closest really) but the when I pressed the button to get the camera view, it crashed.
fc on froyo over wifi
@ermacwins, @grandmasterethel, sorry to bother again but, I wanted to ask if please, when you got the chance, could you possibly try again the new version 0.4b and tell me how it goes?
does it work? does it cause the FC at the same point?
Once again, thank you for your feeback!
still fc on stock 2.2
Have it running on FRF91 build FroYo fine. Not that keen on the UI though. Button alignment and graphics are a bit off.
Not an issue though as it's a beta and it's free. Really handy application though.
Looking forward to the next build. Keep the good ideas rollin'.
@markouk thank you for your feedback. I wanted to ask you, can you use the UI or is it seriously messed up?. Sorry about that, I had to change the UI after changing the sdkversion and, for some reason -all of a sudden- the UI just changed. I'll be working on that. The UI is not going to be "amazing" but at least I hope to have everything organised.
@UmarKhan Thank you for your report. Finally, I managed to get FC while testing in a place with poor GPS reception. To some extent, I'm happy it happened to me, because I can finally understand what's happening, so, I'll be working on that issue!
Thank you all for trying the app, I'll be trying to solve those bugs.
Just gave it another try. Works perfectly on FRF91. Congratulations.
Sorry for the delay by the way, was AFK for a few days.
@grandmasterethel thank you for your feedback. I found another bug when there's poor GPS reception but I'm working on it (as well as the UI). If you find another FC, please, let me know.
This thread is to offer support to users of my first android game, Anti-Squish / Anti-Squish Lite.
Until recently I assumed a support thread would be unnecessary as I hoped users would contact me via e-mail or my website if they had issues. However I just received my first comment that appears to be a vague bug report and I feel pretty terrible having no way to contact that user and resolve the problem.
As such I would like to make it known to as many people as possible that Glass Echidna wants to (and gets frustrated when they can't) provide customer support for all of its offerings! If users experience any problems whatsoever with any of my software please don't hesitate to contact me.
This thread however should remain specifically in regards to any issues users experience in regards to Anti-Squish/Anti-Squish Lite. As well as support requests, feedback is welcome, although please be gentle as this is my first android app.
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone
Email is the number 1 way people ( from my experience ) contact the developer to ask questions, recommendations, etc. What I did in addition to all the things in the op was create a cheap 5 page website with Godaddy website tonight its like $100 bucks a year or something. They also auto optimize your site for mobile viewing!Then made a contact us page, were users can choose a reason for contacting us. This works really well and you can set up an auto responder to send them a message letting them know you got the email.
I always try to answer emails immediately (during business hours) but always within 24 hours. Having a great customer service program even if your a solo dev like I am will translate into 5 star ratings based solely on customer service!
Have a lax customer service program and you will see the negative 1 or 2 star ratings pop up again based solely on customer service. It shouldn't take anyone more than say 48 hours to re connect with someone and at least start the process of answering their concern.
You can see the contact us page here
Good policy will turn into good reviews and good downloads!
:good:
I've put a feedback page in all my apps.
You don't even need to create a new email address. Just use your personal email address and create an alias. That way it looks formal on the outside but messages go to same inbox as your personal one, only have to check one inbox everyday.
HMMMMMM!
FIRST OF ALLL EMAIL AND AFTER THAT XDA POSTS.........:victory:
email or the message box is very important. But it's also important to reply to their questions promptly.
Free Customer Service SDK
Replying promptly to customers is essentially the first step towards good customer service. If you are an iOS app developer, looking to impress your customers with excellent customer support, try out Freshdesk's Mobihelp SDK ( [freshdesk.com/mobihelp) you can snap-in to your app and start communicating with your customers from right within your app. I'm sure it will be of great help in your customer service efforts!
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse
In my experience, if the app is something people desperately need (e.g. utility) or want (e.g. game) but it isn't working quite as they expected, they will be vocal. Not hearing anything from users is usually a warning sign that nobody was too excited about the app in the first place, or that not that many people downloaded the app in the first place.
If I see a crash on Google Play I assume that the same crash occured for 10 others who didn't bother reporting it. So I try to fix it ASAP.
You could use Google Analytics to report crashes without user prompt.
Regardless of the above, it sounds like you have a general marketing challange which is much more critical than that crash report, so you should investigate marketing and promotions in general.
kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse
Bad reviews on google play
slackydroid said:
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone
Click to expand...
Click to collapse
Hi,
how can we deal with bad reviews on google play, reviews that comes from pepole that didn't understand the meaning of the app?
Thanks.
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
dimnikolov said:
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
Click to expand...
Click to collapse
Yep makes sense in my experience - personalise as much as possible and reflect the tone of voice of your app. Users will really appreciate it. Stay social.
Why not have some kind of in-app help?
Having a suggestions/feedback menu item seems to be the common thread here to provide good customer support.
But wondering - why not some kind of in app help itself? Sort of a Whatsapp inside the app? I feel email being a separate channel breaks the context - help within the app itself and in context would be so much easier for the end user.
Thoughts?
I know it is an old thread but there are SDKs that help you integrate a support chat right within the app. I have seen zomato use one of these.
Thank you for a list!
Hey All,
We're working on a tracking system that uses BLE tags and Motorola E phones as trackers and are having issues that lead us to believe a stock rom may help. I would like to connect with someone who can develop a custom rom for us or help resolve some issues we are having. We have an application that reports back to a server, but are running into issues with the phones going dark and not reporting. long story short, these things need to run as a set-and-forget appliance.
I've used knowledge from the community here for a long time with almost every smartphone I've had, and would like to start asking for help here rather then some freelance site.
Please notify me via e-mail or fell free to call me, or respond to this thread.
Thanks!
Pete Arnold
InvigorIT Healthcare
email: my first name at invigorit . com
p: four three four 933 to 6 for 3