Xperia Z5 Compact not receiving 4G signal with Rogers Canada - General Questions and Answers

Hi everyone,
I just got my Xperia Z5 Compact from my dad, but the problem is that I can not get 4G signal with Rogers Canada. My Z5 Compact was bought from the US
I asked support from Rogers and they said since Rogers does not carry the Xperia Z5 Compact, and my sim is working properly with other phones, they cannot offer me help.
My phone current settings:
- Preferred network type: LTE (preferred)/WCDMA/GSM
- Rogers LTE - Itemobile.apn
Can someone help me? Thank you!

Duc Viet said:
Hi everyone,
I just got my Xperia Z5 Compact from my dad, but the problem is that I can not get 4G signal with Rogers Canada. My Z5 Compact was bought from the US
I asked support from Rogers and they said since Rogers does not carry the Xperia Z5 Compact, and my sim is working properly with other phones, they cannot offer me help.
My phone current settings:
- Preferred network type: LTE (preferred)/WCDMA/GSM
- Rogers LTE - Itemobile.apn
Can someone help me? Thank you!
Click to expand...
Click to collapse
Check if the bands and frequencies of your carrier match the bands and frequencies supported by the device. There is more to it than just it being 4G LTE. If bands and frequencies don't match, it won't work.
Also, your radio/modem may not be compatible. Some devices that move to a different network have to flash a modem to work on the other network. That doesn't mean that a compatible modem is available for your device though. Some devices switching networks have to live without 4G because the device hardware just doesn't support what the network has regardless of what software you apply.
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS FOR EVERYONE TO SHARE

A USA purchased X5 Compact has all the LTE bands that Rogers uses. As long as the APN settings are correct (and I'd assume that these settings come from the SIM card), the phone should work. Does it work otherwise, just not with 4G?

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