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I sent the following mail to Samsung (Email the CEO Option) after experiencing pathetic service from the Authorized Service Center
Respected Sir,
I had given my phone, Nexus S GT-I9023 which is under warranty, for service to ACCORD TECHNOCARE PVT. LIMITED, Mylapore, Chennai, India for the following complaints (Job Number 4130083425)
*Power button not functioning
*Touch Screen occasionally not working
After the service, an Unlock symbol appears below the Google Symbol when the phone boots, the firmware has been downgraded from 4.0.4 to 2.3.3 and the network(carrier) is not getting detected. I am not able to update the phone via Over the Air Update to 4.0.4 as the installation always fails in the middle. When I asked for the reason behind the appearance of the Unlock Symbol, the service engineer told me that the unlock symbol always appears on the bottom of the screen and it is not an issue and one of the service engineers claimed that 4.0.4 was not yet released for the Nexus S. To get things clarified I contacted the customer care (Call/Job No. 8441654550), one of the senior most engineers who spoke to me had no clue why the Symbol appears and he told me that there would have been some problem in the OTA and it would have corrupted the ROOT in the updation process and the phone will no longer be under warranty. The statement is totally absurd as the installation will start only after the verification of the contents downloaded is complete. After searching on Google Forums I came to know that the bootloader has been unlocked. The service center again collected my phone saying they have to consult their trainer for providing a solution (Please find attached the copy of the Job Sheet). I have never experienced such pathetic service till now. Kindly explain to me why the bootloader has been unlocked, why the phone has been tampered with and why the firmware has been downgraded for no reason. I am very sure that the service centers will not have the answers for the questions. Please make sure that you don’t employ such inexperienced service engineers who spoil the reputation of your brand.
Even the response for the mail was lame. No one knows the meaning of the symbol!
Can anyone clarify a few things for me
1. Is it possible for the Authorized personnel to downgrade the firmware without rooting.
2. Doesnt the unlock symbol indicate that the bootloader has been unlocked.?
3. The Baseband version became 0 when I tried to update the firmware to 4.0.4 via OTA, does that mean the radio got erased because the stock wasnt installed?
4. Is there any possible way to prove/ make them understand/accept that they have tampered with the phone ?
1. Without rooting, yes. Without unlocking the bootloader i'd be inclined to say no due to the extra effort involved in going back without doing so. Most likely they will just unlock the bootloader, do their work and then (clearly not in this case..) lock the bootloader again once done.
2. That's exactly what the symbol means.
3. Not sure of the exact reason, does the imei in settings match the imei behind the battery?
4. Let them know that they have unlocked the phone in their repair centre, and that you did not do so. With the phone like this you can argue that they make it seem that you have voided your warranty even though you received it in that state.
If the imei is different and there are legitimate problems (which we can troubleshoot in this thread) you can let them know to sort it out for you, and i wouldn't email them until we here can let you know there is a serious problem. You can easily relock the bootloader with no consequences at all.
As for the downgrading, i'll have to say it is pretty standard (they are troubleshooting the touchscreen at the least). As soon as you send any device off for warranty expect any data on it to be permanently erased - it's the same for hard drives, usbs, phones and anything else which can store personal data. I would say it's reasonable to expect them to change the version, whatever it may be. The rest seems to be ignorance, however.
Once we make sure your radio/wifi/bt, calls/text/data, power button, touchscreen, etc are all working well we can focus on getting you the latest 4.0.4 update (as i assume you want back, easily done with an unlocked bootloader ) and then lock the bootloader afterward if you want. Let me know all the details first.
In the U.S. the Motorola warranty coverage ends when you request an unlock code.
I have rooted a couple of previous phones, but in those cases there were exploits available to unlock the bootloaders on those phones so it did not affect the warranty status.
I guess this is a smart way for Motorola to do it - allowing people to easily unlock their bootloaders takes away most of the incentive for finding an exploit.
Still, if the phone develops a hardware problem that exists even after returning the phone to stock - shouldn't that still be covered by the warranty? I guess from Motorola's point of view, the user who unlocked the phone may have messed it up and Motorola shouldn't be responsible.
I bought my phone using a credit card that doubles my warranty up to an extra year so, in theory, I have two years of warranty. I suspect that the majority of phone failures are due to dropping the phone which would never be covered under warranty anyway. Square Trade insurance backs this up, at least for insured phones: "We next drilled down into the two main reported causes of accidents, drops and spills. Unsurprisingly, drops are responsible for most accidents – 77% to be precise"
I have seen threads where people sent money to a "Chinese middleman" in order to get an unlock code but I wonder - how do they know that the guy isn't just requesting the unlock codes from Motorola and violating their warranties at the same time? They wouldn't know unless they made a warranty claim, would they? Is there a way people can check on the Motorola site?
The stock experience on the Moto G is very good as are the updates - I currently have 4.4.3 and am hoping for 4.4.4 soon. And it seems to have been reported that we will even get android L when it comes out. From my forum reading, I get the impression that most people unlock and root their Moto G to be able to run xposed and make small tweaks to their phone. Which did you choose - warranty or root?
yaconsult said:
In the U.S. the Motorola warranty coverage ends when you request an unlock code.
I have rooted a couple of previous phones, but in those cases there were exploits available to unlock the bootloaders on those phones so it did not affect the warranty status.
I guess this is a smart way for Motorola to do it - allowing people to easily unlock their bootloaders takes away most of the incentive for finding an exploit.
Still, if the phone develops a hardware problem that exists even after returning the phone to stock - shouldn't that still be covered by the warranty? I guess from Motorola's point of view, the user who unlocked the phone may have messed it up and Motorola shouldn't be responsible.
I bought my phone using a credit card that doubles my warranty up to an extra year so, in theory, I have two years of warranty. I suspect that the majority of phone failures are due to dropping the phone which would never be covered under warranty anyway. Square Trade insurance backs this up, at least for insured phones: "We next drilled down into the two main reported causes of accidents, drops and spills. Unsurprisingly, drops are responsible for most accidents – 77% to be precise"
I have seen threads where people sent money to a "Chinese middleman" in order to get an unlock code but I wonder - how do they know that the guy isn't just requesting the unlock codes from Motorola and violating their warranties at the same time? They wouldn't know unless they made a warranty claim, would they? Is there a way people can check on the Motorola site?
The stock experience on the Moto G is very good as are the updates - I currently have 4.4.3 and am hoping for 4.4.4 soon. And it seems to have been reported that we will even get android L when it comes out. From my forum reading, I get the impression that most people unlock and root their Moto G to be able to run xposed and make small tweaks to their phone. Which did you choose - warranty or root?
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Sir..you may also mention, that once the bootloader is unlocked, there is a permanent code written to the bootloader..and warranty is voided with this method..if one is to "relock" the device..this permanent code remains..
And it probably is possible for Motorola to trace an unlocked device with the IMEI..
Simply put..if one is concerned about warranty..don't unlock until warranty has expired..otherwise..unlock and void the warranty..
To unlock the bootloader of a Developer Edition does NOT void the warranty..
Sent from my:
4.4.4_21.11.21 (Unlocked)
XT1080M Droid Maxx #2
http://waynekent.com/page6.html
"Praise Jah" YOU people.!
NWKENT said:
Sir..you may also mention, that once the bootloader is unlocked, there is a permanent code written to the bootloader..and warranty is voided with this method..if one is to "relock" the device..this permanent code remains..
And it probably is possible for Motorola to trace an unlocked device with the IMEI..
Simply put..if one is concerned about warranty..don't unlock until warranty has expired..otherwise..unlock and void the warranty..
To unlock the bootloader of a Developer Edition does NOT void the warranty..
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Thank you for the clarification. I guess the people who are paying the "Chinese middleman" may still be screwed even if they return the phone to stock and try to get warranty service. And, as I said, I wouldn't be surprised to learn that the guy was just doing a free unlock via motorola and charging people for it. Yet, this guy claims that he got a working unlock code for a verizon moto g from him for $45: http://swappa.com/listing/TND932/moto-g-verizon But I agree with you that this method would not preserve the warranty. And, clearly, unlocking your bootloader via motorola will mark the phone's unique identifier as being out of warranty. But not if you're lucky enough to live in Europe as I guess they get better legal rights on warranty than we do!
Unfortunately, there does not yet seem to be a Developer Edition of the Moto G LTE model.
Hence, my survey - how many people chose to give up their warranty in return for root on their Moto G?
yaconsult said:
Hence, my survey - how many people chose to give up their warranty in return for root on their Moto G?
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For the moment I've chosen to keep my warranty even if I really want the root for my Moto G LTE.
I just hope that in a few weeks / months there will be a way to root the phone without unlock the bootloader.
Well, I reached the point where I decided to unlock my bootloader and root my phone. The deciding factor for doing so was the too aggressive minfree memory setting after the 4.4.4 update. You notice that when you try switching between a couple of applications, like browser and navigation, that it has killed the other app and restarts it when you switch back to it. Once you have root, you can fix this by adjusting minfree: http://m.androidcentral.com/fine-tuning-minfree-settings-improving-androids-multi-tasking
I also wanted to try out xposed and gravitybox which adds many very nice customization options. It works very nicely and I'm trying out some other xposed modules.
So I ended up not unlocking my bootloader right away, but waited a few months to make sure that the phone had no hardware issues. For me, it was worth the tradeoff to unlock it after that as I felt that the odds of having phone problems that would be covered under the warranty were quite slim. Minfree manager and xposed/gravitybox make the Moto G a much nicer phone for me.
I never had Motorola's warranty as the brand new g I got already had its boot loader unlocked as well as twrp custom recovery which didn't work. Had to root it then use flashify to get a working recovery. When asked what I was supposed to do about my non working recovery they didn't have anything to say.
Sent from my GT-I9070
I prefer unlocked boot loader and voided warranty. Warranty rules are always so specific and many great areas don't cover repairs anyway. Apart from x posed and all, I am such an addict I flashing ROMs and all, I wouldn't want it any other way. I would be more reluctant on a $900 Samsung or Sony, but if the moto G fails, its much cheaper. I can still get a moto g from cricket for $99 or $129 and a $50 rebate deal is still active
Hi there - cretinous noob posting a thread here.
As I was thinking of buying a Sony Xperia Z3 in the UK, as the thread title says, I was wondering where people on here have got the handset from and state what locks the handsets have. Here's one way to post said information (this is an example)
- Location/Store: Carphone Warehouse - Birmingham (UK) (they're known for selling untampered handsets)
- SIM Lock Status: Unlocked
- Bootloader Lock Status: Unlockable (permanently locked handsets are usually acquired through carriers sadly)
Also, just to be clear, this thread applies to everyone on an international level, even though I am buying said handset from the UK.
Special thanks go to rehanraza for inspiring me to write this thread, especially when this will (hopefully) help potential buyers when it comes to buying the Xperia Z3.
Xperia Z2 Survey Thread by rehanraza: http://forum.xda-developers.com/showthread.php?t=2724226
I got my Xperia Z3 yesterday, from 3 and the information is as follows:
-Location/Store: Carphone Warehouse - Worksop (Nottinghamshire) (UK)
- SIM Lock Status: Unlocked
- Bootloader Lock Status: Unlockable (permanently locked handsets are usually acquired through carriers sadly)
Bear in mind mine is from the 3 network, however, I flashed the generic UK FTF to get rid of the carrier stuff.
Won't happen.
There are surveys for all Xperias and that never helped.
Buy carier free device and you'll get BL status yes.
Just hold your horses and check everything before you unlock your BL.
Sony has DRM keys which will be permanently deleted if you unlock bootloader.
If there's still no way to root device before unlocking bootloader that means there's no way to backup DRM keys...
funky0308 said:
Won't happen.
There are surveys for all Xperias and that never helped.
Buy carier free device and you'll get BL status yes.
Just hold your horses and check everything before you unlock your BL.
Sony has DRM keys which will be permanently deleted if you unlock bootloader.
If there's still no way to root device before unlocking bootloader that means there's no way to backup DRM keys...
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Click to collapse
In agreement with Funky here, do not unlock the bootloader until a locked bootloader root method is found.
funky0308 said:
Won't happen.
There are surveys for all Xperias and that never helped.
Buy carier free device and you'll get BL status yes.
Just hold your horses and check everything before you unlock your BL.
Sony has DRM keys which will be permanently deleted if you unlock bootloader.
If there's still no way to root device before unlocking bootloader that means there's no way to backup DRM keys...
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What do you mean by "won't happen"?
As fornthis survey, its sole purpose is just a guide (nothing more than that) as to where you will most likely get a bootloader-unlockable device (for installing custom ROMs et cetera if you're willing to take the risk) and yes, whilst getting a SIM-free device is the best way to guarantee that (no s***, Sherlock), there are some carrier-based stores that MAY provide bootloader-unlockable Xperia handsets (I went into a Vodafone store one week ago to help sort out my brother-in-law's HTC one mini and after said issue was sorted, I admittedly pressed *#*#7378423#*#* into the Xperia Z2 and the M2 if I recall correctly - the former said no but the latter said yes), and as for "all these surveys haven't helped" part, I have to strongly disagree there for the most part, especially when I now know where to best get a Sony handset from after reading the Z2 survey thread but on the other hand, what may be helpful to me may not be helpful to you.
As for me in terms of what I am personally going to do in terms of actually purchasing a handset, I usually tend to wait before I feel that I am comfortable modding my device due to the reasons you have mentioned (being able to reverse system changes and being abke to modify your phone without any complications) and that I feel that the handset makers are not supporting the device well, in which I ended up installing OmniROM 4.4.x on my Samsung Galaxy S3 (GT-I9300) because of Samsung taking the p*** with their updates and giving the owners of the "baseline international version" of the S3 a big fat "f*** you" by not providing a Kitkat update, and therefore I agree with you when it comes to being patient before going down the modding route and I would suggest the same to the common modding folk here.
Really liked the mint silver colour so picked it up from O2 today:
- Location/Store: O2 - London (UK)
- SIM Lock Status: locked
- Bootloader Lock Status: No!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Sadly it is locked. I have requested a SIM unlock code and going to try that, then flash a generic FTF to see if it changes to yes.
If that doesn't work then the phone is going back under the 14 day return policy and would mean I cannot have the green colour :crying:....well at least I can get copper from Carphone Warehouse.
fl4r3 said:
Really liked the mint silver colour so picked it up from O2 today:
- Location/Store: O2 - London (UK)
- SIM Lock Status: locked
- Bootloader Lock Status: No!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Sadly it is locked. I have requested a SIM unlock code and going to try that, then flash a generic FTF to see if it changes to yes.
If that doesn't work then the phone is going back under the 14 day return policy and would mean I cannot have the green colour :crying:....well at least I can get copper from Carphone Warehouse.
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Click to collapse
Well, unfortunately, from what I have read on here, simply asking for a SIM unlock code and flashing a generic FTF file will not change the "bootloader unlock status" flag, so if I were you, your best bet is to just go to Carphone Warehouse and get a handset from there, and tell O2 that you don't want the handset that is provided by them.
Yeah I know it is a long shot but there have been a few rare cases where it has worked (although the legitimacy is unclear).
Thought I'd give it a try before I return it as it is the only place to get the mint silver colour.
o2 uk unlock stutus=no
Origonally i got a z3 d6603 online with o2 UK, checked the bootloader unlock allowed status and it said no.
So that went straight back on the 14 day return policy.
Ended up getting a sim unlocked version from the catalogue people, very.co.uk.
Got a 10% off code for being a new customer, and i went through quidco for another 7% cashback.
All good now, bootloader can be unlocked.
Cant wait to get flashing when some roms start popping up.
My Z3 is D6653 android 4.4.4 build 23.0.A.2.108
i have unlock boot b4.. after than i was lock it back to restore back original ...but now i wan unlock back it not working d
just show me the error have rooted is that only can unlock one time???after lock back its not working any more??
O2 is sim locked and bootloader can't be unlocked.
If you request a sim unlock, you waive your 14 day return period. I remember asking O2 the same thing.
Then again the green z3 was worth more to me than this unlockable bootloader jazz.
killa78 said:
If you request a sim unlock, you waive your 14 day return period. I remember asking O2 the same thing.
Then again the green z3 was worth more to me than this unlockable bootloader jazz.
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Yes they also do it free of charge if your in contract with them. However still can't unlock the bootloader.
With having my Pixel purchased through Verizon, and being paid off, how can i get them to unlock my bootloader??
Will not happen sorry!
The only thing Verizon will do is unlock a phone from the carrier... Since this is already carrier unlocked even if purchased thru Verizon they won't do anything for you... Only known way to unlock a vzw locked bootloader was when it was first released and I doubt anyone is still trying to figure it out for new updates
I sort of went down this road. First I chatted with Google who said that only Verizon could unlock the phone (phone's bootloader).
I then called Verizon and said that Google said only they could unlock the bootloader. Verizon said that they couldn't do it because it would void the warranty. I said "GREAT! I want to forfeit my warranty. I'll put it in writing." Then Verizon says that the phone has a google warranty as well and that they can't do it because it void's Google's warranty.
Back on the phone with Google. Google says that unlocking the bootloader will not void any warranty. That is actually how they sell their own phones (I knew this already). Google offered to write a support ticket saying they can't unlock the bootloader and to recommend that I contact Verizon to have it unlocked. They explicitly said the warranty would still be covered. I attached part of their reply below. If you think you could use it, I can get the full reply except for my IMEI number and you can try to pursue something from Verizon.
Verizon said they couldn't do it. I stopped pursuing it.
You can try this: https://forum.xda-developers.com/pixel/how-to/read-regret-buying-verizon-edition-t3581406
TL;DR: Don’t use a remote unlock service if you want to still be able to unlock your bootloader.
DISCLAIMER: I don’t recommend or endorse any of the vendors or tools mentioned in this post. I’m simply mentioning them in the interest of full transparency.
I recently bought a refurbished T-Mobile-locked Motorola Moto One 5G Ace (model XT2113-2). When I first received the device, I successfully unlocked the bootloader by following the instructions on Motorola’s website.
I was mistakenly under the impression that since the phone was paid off I could get it unlocked by T-Mobile directly. However, using the built-in tool to request a “Permanent Unlock” repeatedly failed with error code 255.
I spoke with one chat agent, two phone agents, and one T-Force agent (@TMobileHelp on Twitter) but couldn’t get anywhere with any of them. The T-Force agent ended up telling me that the original owner of the phone would have to request the unlock. Since I purchased it from a reseller on eBay, I have no idea who the original owner is. The eBay seller was likewise unable to help.
I decided to do some research and came to the conclusion that the only working way to unlock an XT2113-2 besides directly through the carrier is to use a remote unlocking service. Further research indicated that eBay is the best and safest place to purchase these types of unlocking services. Finally, I landed on only two vendors on eBay that advertise a remote unlocking service for this model: “quick_unlock89” and “thejmf2011”.
In the process, I also came across a single vendor on eBay (“gfix99”) advertising a T-Mobile unlock eligibility checker service that supposedly queries T-Mobile’s database directly. I have no idea if this service is legitimate or not or what less-than-legal means they have of accessing T-Mobile’s database. However, it was cheap at only $1.65, so I figured I’d order it to see what it said. Sure enough, it showed my device as being locked to T-Mobile.
From what I could tell, there was no appreciable difference between the two unlock vendors, so I went for the cheaper of the two (“quick_unlock89”). For the uninitiated, the way these remote unlocking services work is by connecting to your computer via TeamViewer or some other remote access software. Then, they copy over and run a software called USB Redirector (you can find it by Googling that plus “Incentives Pro”). This redirects your phone’s USB connection to your computer over the internet to the person on the other end. After that, they ask you to boot the phone into the bootloader by holding volume-down and power at the same time. Once you plug in the phone, they take it from there.
I created a Windows VM and used a VPN to have this procedure done on my phone, and I screen recorded the whole session. There’s not much to see, sadly. However, after the process was done, the phone indeed showed that it was unlocked in the Settings app. Also, I paid for a second report from “gfix99”, and the phone is now showing as unlocked in T-Mobile’s database as well, assuming the report is accurate.
However, as soon as they were done with the unlock, I noticed that my bootloader had re-locked. When I tried to unlock it again, I was unable to. Using the fastboot oem get_unlock_data command fails with this error: “Failed to get unlock data.” Attempting to run the fastboot oem unlock command with the unlock code I received from Motorola when I first bought the phone gives this error: “Code validation failure”.
My next step was to try Motorola’s Rescue and Smart Assistant (LMSA) tool, but even after repairing the phone with it, the bootloader unlock still failed with the same errors. Notably, the phone did still show as network unlocked after repairing it with Motorola’s tool.
I did some more digging and was finally able to find some Spanish-language forum posts talking about a program called Moto-Key Tool that is used for remote unlocking the XT2113-2 along with several other models. From what I can tell, this seems to be the tool that these two eBay vendors are using to do these remote unlocks. You can find it with a Google search if you’re so inclined (basically just add “.com” after “moto-key”). It requires the purchase of credits that seem to roughly equate to $1 USD per credit, with the entire unlock procedure requiring 25 credits.
The basic sequence of events that this software uses seems to be as follows:
From the bootloader, it enables “Factory Mode” on the phone and then boots it up into that mode.
Once in Factory Mode, it wipes the IMEI from the phone, runs some other command, and then re-writes the original IMEI back to the phone.
It reboots the phone back to the bootloader and does a factory reset.
It boots the phone back up into the normal Android OS at which point the process is finished.
I attempted to decompile some of the DLLs included with the software to see if I could figure out exactly what it’s doing, but I’m no developer, and I certainly can’t read assembly language. I have some theories as to how it’s accomplishing the unlock, but at the end of the day, it doesn’t really matter for the sake of this post.
It’s important to note that neither of the eBay vendors offering this service say anything in their listings about this being a possible outcome. Personally, I never would have purchased the service had I known that. I use a T-Mobile MVNO, so the network unlock was really a “nice-to-have” for me in case I ever get to travel abroad again. The bootloader unlock is far more important to me.
I reached out to the eBay seller to express my dissatisfaction and request a refund. I’ve copied and pasted the conversation below for transparency. If the mods need me to provide proof I’m happy to do so. I just want any potential customers such as myself to be aware of the type of individuals they’ll be dealing with when they purchase these unlock services.
OP: “Hello, I had unlocked my bootloader before having you do the network unlock. Right after you finished I noticed my bootloader was relocked. I've been trying over and over to unlock it again, but I can't even get fastboot to pull the oem unlock data anymore. It just gives an error message stating "Failed to get unlock data". From what I can find online, it sounds like either the unlock data block has gone missing or is corrupt. Do you have a fix for this?”
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quick_unlock89: “Sorry we don't support bootloader unlocking. May be factory unlock have brought your phone to initial state.”
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OP: “I need my bootloader unlocked, and since this network unlock has now rendered me unable to re-unlock the bootloader I'll have to sell this phone and buy another one. Your ad doesn't say anything about this. I never would have purchased the network unlock from you if I would have known this would happen. That's unacceptable to me. Respectfully, I request a refund.”
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quick_unlock89: “Sorry we don't refund for any software modifications. Can refund if you have any problem in Unlock service. It's factory unlock service so as mentioned in item description. Bootloader unlocking any how voids warranty. If I will force server for refund due to this reason so it will any how blacklist IMEI World wide after refund so I think it's not worth it.”
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OP: “So let me make sure I'm understanding you. You're threatening that if I request a refund you will blacklist my IMEI in retaliation. Is that correct?”
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quick_unlock89: “Not me friend. Server will do so if I will ask refund for such an issue which is not related to unlock service because we never faced this kind of issue ever. I can provide you a discount on your next purchase just as a good gesture. I think it will be a win win situation for both of us.”
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OP: “I'm not asking you to request a refund on your end and reverse the network unlock. I'm asking you directly as the service provider for a refund. It sounds like in this case that means you'll need to write the cost off on your end in order to refund my money and not get my IMEI blacklisted.”
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quick_unlock89: “Sorry I will have to request refund from server on my end too because I have complete paid for the service too and we don't take any responsibility of software modifications like bootloader unlocking and rooting of devices as these process are already prohibited by companies and void warranties, Owners always do these things on there own risk. If you think it's worth the risk of IMEI blacklisting than I will take my refund and issue you refund too. Thanks”
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OP: “I guess you must not understand the basics of running a business. If a customer is dissatisfied with your service and requests a refund, you as the business owner are responsible for refunding your customer's money. Then you write it off and take the loss. That's just part of running a business. It sucks, but it is what it is. Again, your listing makes absolutely no mention of not supporting unlocked bootloaders. It makes no mention that if you use your network unlocking service your bootloader will be irreversibly locked forever. It is completely unprofessional and unacceptable as a business owner to tell your customer "too bad" and then threaten to blacklist their IMEI when it is your fault for not disclosing this issue ahead of time in your listing. Obviously you know this is a problem. Also, for your information, bootloader unlocking is not prohibited by Motorola. They themselves provide an official support page that walks you through the process.”
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quick_unlock89: “Ok, provide me a day time. Let me check if I can do something for you. We are not even sure that is issue is related to Unlock service as we never have any complain regarding this issue ever with any of our client till now. I will offer you a partial refund of 50% payment. Please don't put all the loss on me when there is nothing wrong with the service and your phone is factory unlock now. You have a issue which is very unusual one. If there was any issue related to service than we have 100% refund warranty. Are you okay with it ? I will offer you 50% refund and provide you relock warranty for you IMEI. Done ?”
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OP: “No, I won't accept that. I feel you've been purposely misleading to me throughout our interaction. First, you don't warn your potential customers in your listing that if they have unlocked bootloaders the network unlock service you provide will cause their bootloaders to be irreversibly re-locked. Second, you told me that unlocking the bootloader is prohibited by Motorola when that is not true at all. Third, you first told me no refunds would be given before then telling me that you would give me a refund but that my IMEI would be blacklisted. And now you're telling me that you'll give me a 50% refund with a "relock warranty" for my IMEI, whatever that means. This is not good business. I shouldn't have to argue with you to get you to offer even a 50% refund, and frankly, I don't put any trust in whatever "warranty" you might offer me. At this point, this device is rendered useless to me. I need it to be both bootloader unlocked and network unlocked, not just one or the other. Now I have to purchase another phone to replace it. Again, I respectfully request a 100% refund from you directly without doing anything that will get the IMEI blacklisted.”
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quick_unlock89: “It's already a risky process. Source Motorola official site. If Motorola offers bootloader unlocking than get it unlock with them. Contact them if it's not unlocking. You could cause permanent/physical damage to your device. Unlocking your bootloader will not change your device subsidy lock status It's all mentioned on Motorola official site. We don't know it happened because you modified your device. Sorry I can not refund for this kind of fishy issue. Only can refund 50% as a good gesture if you want. If you Opened Fake claims, Bad Feed backs etc. When your device is 100% factory unlock than IMEI will be black listed world wide. You have only yourself to blame. Unless you have a Developer Edition device, once you get the unlock code, your device is no longer covered by the Motorola warranty; in other words, please don't blame us if things go wrong, even if they appear unrelated to unlocking the bootloader. I am not misleading. Every thing is mentioned on Motorola official site.”
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OP: “So again, just to be 100% clear as to what you're saying. You're threatening me that if I try to get my money back you will purposely blacklist my IMEI worldwide. Is that correct?”
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quick_unlock89: “We are not responsible for any 3rd party issue on phone specially when you have done a very risky process on phone. If you have any issue regarding Network unlock I am here to answer you. Also if you say Motorola offers bootloader unlock than contact them regarding it. Yes your phone is 100% factory unlock now if you will make fake claims we will blacklist IMEI world wide and it's not a threat it's as per rule already mentioned in our item description regarding fake claims.”
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OP: “Respectfully, it's not a fake claim to say that you irreversibly damaged my phone during your service and that I'm not satisfied with the results and want my money back. I shouldn't be held hostage by your unprofessional and probably illegal threat to purposely blacklist my IMEI if I complain to eBay. Whatever exploit your "Moto-Key Tool" used to network unlock my phone corrupted the unlock data block, and now the bootloader can't be unlocked again because the OEM unlock data is literally missing from the phone. Motorola openly publishes on their support website how to unlock the bootloader for this device, but now I literally cannot do it because of your tool corrupting that portion of the phone's EEPROM. This is 100% your fault and not mine. I wouldn't even be mad about it if you were up front about this in your listing, but you don't say one word about it. As I mentioned before, I never would have purchased this from you if you had been honest in your listing and stated that this was a risk. Therefore, I feel that I am entitled to a 100% refund from you, and I don't feel that you should be threatening to blacklist my IMEI for requesting it. Yet again, I respectfully request that you refund me 100% of what I paid without doing anything to blacklist the IMEI of this phone.”
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quick_unlock89: “Ok bro I will any how refund you. We never wish to spoil our relationship with clients but I will hope you reconsider and pay us 50% back because your phone is factory unlock now. And it is not a justified decision to put all claim and blame on us when you yourself know that bootloader unlocking is a risky procedure itself which does void warranty too.”
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To their credit, they did issue a full refund. I don’t have much faith that they won’t go ahead and purposely blacklist the IMEI anyway. At the very least, I want this information out there for anyone else considering this type of service so it’s not a total loss and the community can benefit.
If you’ve read this far, congratulations! Long story short, if you want an unlocked phone, just buy it unlocked direct from the manufacturer. Dealing with the carriers or these gray-market unlock services isn’t worth the headache.
Thank **** Canada mandates that all devices have to be sold unlocked since like 2017. And they provide free unlock codes for older phones so you're covered for sure.
I bought a moto g 5g on Amazon, because it was cheaper than the one 5g ace. It's unlocked and it's gonna stay unlocked lmao.