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[Q] Moto G rebooting

My wifes Moto G occaisionally crashes and reboots. It hasnt happened very often but I would like to know if it is happening to anyone else and if they know the cause? Maybe it's a bug that will be sorted with a future software upgrade?

The same is happening to me right now, I'm running 4.3. Sometimes it becomes very annoying; I already contacted Motorola through, they're supposed to call me later today...
I hope that KitKat solves this issue because I don't want to root yet.

vrsk said:
The same is happening to me right now, I'm running 4.3. Sometimes it becomes very annoying; I already contacted Motorola through, they're supposed to call me later today...
I hope that KitKat solves this issue because I don't want to root yet.
Click to expand...
Click to collapse
Ah so it's not just us then. I hope that an update will cure it as I doubt that my wife would let me root her phone. Will be interesing to see what Motorola say.

ahardie said:
Ah so it's not just us then. I hope that an update will cure it as I doubt that my wife would let me root her phone. Will be interesing to see what Motorola say.
Click to expand...
Click to collapse
Mine even reboots during the start-up animation, it has become so annoying. A shame since it is a great device
I'll report with the results later.

vrsk said:
Mine even reboots during the start-up animation, it has become so annoying. A shame since it is a great device
Click to expand...
Click to collapse
That must be really annoying. Luckily ours isn't that bad.
vrsk said:
I'll report with the results later.
Click to expand...
Click to collapse
Cheers.

Same issue here. Got the device, (US GSM) on Dec. 14th, and had it happen a couple of times. I didn't think anything of it, because this phone is for my son, and I was trying out parental control stuff on it. I wrapped it, and it sat under the tree till the 25th, which is when I updated it to 4.4, and the crashing has gotten worse. I get random app crashes, and more reboots now than ever. I cleared the partition cache, which didn't work. I am going to try a factory wipe and see if that fixes it, but I honestly doubt it. Moto chat told me to call in the morning to talk to a level 2 tech.
So, there seem to be a few of us, but I didn't see anything on their support forums....

llyenn said:
Same issue here. Got the device, (US GSM) on Dec. 14th, and had it happen a couple of times. I didn't think anything of it, because this phone is for my son, and I was trying out parental control stuff on it. I wrapped it, and it sat under the tree till the 25th, which is when I updated it to 4.4, and the crashing has gotten worse. I get random app crashes, and more reboots now than ever. I cleared the partition cache, which didn't work. I am going to try a factory wipe and see if that fixes it, but I honestly doubt it. Moto chat told me to call in the morning to talk to a level 2 tech.
So, there seem to be a few of us, but I didn't see anything on their support forums....
Click to expand...
Click to collapse
So far I've had a single instant reboot in the camera app. Hope it doesn't get worse.

The phone is still rebooting sometimes. Is there any way I can check why it is happening like something that will create an error log? Or does anyone have any tips for stopping it happening? It is a very minor nuisance at the moment but I'm afraid it might get worse. Especially if it is a problem with the hardware rather than the software.

I have a UK moto g and it hasn't rebooted on me yet the past week I have had it
Sent from my XT1032 using xda app-developers app

I've got the International 8 GB version from Koodo and it hasn't rebooted since I started using it full time on Dec 28. It remains powered up 24/7.

Often these reboots and crashes are user app related, it may be a good idea to data factory reset the phone and see if the issue remains.
Undervolting the cpu may cause these issues too if you undervolt too much.
I have 120 apps installed and had no crash/reboot so far in the 3 weeks i had the phone.

I have same trouble. My device is crashing and rebooting sometimes at day. Is there any solution??
Moto g purchased in mexico, telcel.

Guys, return it to your phone dealer if you can. Waiting for a fix(that may or may not come) will just increase your pain. If the service center spots the restart, they should definitely repair/replace your phone.

gee2012 said:
Often these reboots and crashes are user app related, it may be a good idea to data factory reset the phone and see if the issue remains.
Undervolting the cpu may cause these issues too if you undervolt too much.
I have 120 apps installed and had no crash/reboot so far in the 3 weeks i had the phone.
Click to expand...
Click to collapse
Yes it could be but I think it's most likely Android OS or Motorola's own certain app that's causing this. My device resets so frequently that's it become impossible to use, unbelievably it reboots every 5-10min, even when I leave the phone on standby I see it rebooting it self.
It's no just specific app that I use, it has rebooted while I'm browsing (Google Chrome), in Gallery app, on Play Store and also when I was transferring images from pc to the device!
Motorola Chat support are useless, they just game me links to Moto UK Support contact, that's it. Not much of advice.
So I will be taking it back to Phone4u store and possibly get it replaced if they can.

Kit kat seems to have fixed problem.
dankerk said:
Yes it could be but I think it's most likely Android OS or Motorola's own certain app that's causing this. My device resets so frequently that's it become impossible to use, unbelievably it reboots every 5-10min, even when I leave the phone on standby I see it rebooting it self.
It's no just specific app that I use, it has rebooted while I'm browsing (Google Chrome), in Gallery app, on Play Store and also when I was transferring images from pc to the device!
Motorola Chat support are useless, they just game me links to Moto UK Support contact, that's it. Not much of advice.
So I will be taking it back to Phone4u store and possibly get it replaced if they can.
Click to expand...
Click to collapse
My wifes phone seemed to be getting worse. It rebooted four times the day before yesterday. It always seemed to be worst when we were travelling.
Yesterday morning the Kit Kat update became available. The phone hasn't rebooted since. Hope I'm not speaking too soon but fingers crossed it seems to be fixed.

We got 2 Moto G's in our family (one for me, one for my father), both ordered from Amazon.de as 8gb version (XT1032)
I haven't seen any reboots on one of these devices. They both got updated to 4.4.2 yesterday and also no crashes.
Has anyone found out what is causing the crashes? Is it maybe even a hardware failure?

creambyemute said:
We got 2 Moto G's in our family (one for me, one for my father), both ordered from Amazon.de as 8gb version (XT1032)
I haven't seen any reboots on one of these devices. They both got updated to 4.4.2 yesterday and also no crashes.
Has anyone found out what is causing the crashes? Is it maybe even a hardware failure?
Click to expand...
Click to collapse
If the Kit kat upgrade has cured the problem on my wifes phone then it must have been software related. Possibly an app I had downloaded was causing it. It's worth pointing out as well that most people didn't seem to have this issue.
BTW I spoke to Motorola chat a few days ago using the help app. on the phone. They told me it was probably an app I had downloaded causing it and a factory reset would sort it. Installing the upgrade seems to have done the same thing though.

Happy to hear it's not something hardware related.
I even had reboots with my nexus 5, 4 on random basis (not often). Must be some sort of app I've had installed on all my devices

I received mine in december (from Amazon [Retail.FR]) and experienced some crashes (almost every day).
I installed KitKat on it and did two factor resets to be sure it was not software related issues. Since then, a week ago, I experienced a crash every day and half (screenshot). Crash happened without any reason or specific context.
My serial number is: TA8900B6##
I decided to return my Moto G to Amazon and buy a new one.

I'm experiencing the same and I decided to try to run a constant logcat in the background to see what's going on. Also is there any way to have a constant recording with dmesg? I'm no linux commands expert.
For logcat (in terminal emulator) I used logcat > sdcard/logcat.txt which is growing in size as far as I can see. Hopefully this brings some news.
Good luck everyone.
Cheers

[Q]How to Fix Dropped Calls On OnePlus One?

Calls drop often. Usually within the first minute, and then every time when Im calling back after 10sec. The phone itself does not lose signal. Strange thing is, if I'm getting phone call after first/second drop, phone continues connection without problems... But Only when Im receiving a phone call not when Im trying to re-call someone.
- I tried replacing my sim and the issue persists. No problems with other phones using this Sim (even in the same locations).
These are pretty annoying issues. Anybody else experiencing them? Is there a different radio I can try for the phone? Is there any log I can access showing a reason for the call drop, or any trouble shooting I can do? This seems to be independent of WCDMA Only/Preferred/GSM/WCDMA (Auto) settings. Or if, how to change these settings?
Note: This has nothing to do with the network. I've been with the same company (Orange Europe) for about 2.5 years, and have never had this happen before. This has been consistent since I got my OnePlus (about 1 week ago)

That's true. I'm experiencing this as well for quite some time now. At first I joked and said: Hey, the NSA joined our conversation.....again. But after some time it really annoys me. This has nothing to do with the ROM or kernel as I have tried out various combinations. What I found out is that it got better after I returned to stock CM 11s with stock kernel. But it's not gone completly.
Honestly I neither know how to fix it nor what is causing the problem. Try to reflash the CM11S 25R firmware and see if it gets better. I think something is wrong with the modem software since CM11S 22R,25R and CM11 builds are using the same modem software. Maybe the announced update for the end of this month or early next month will fix this. I really hope so because a phone which is not able to hold a call, can't be considered as a real phone.

Oh im pitty You, If You'll get something just please let me know. Any advices or help will be appreciated. Maybe waiting for new CM relase will solve the problem, I do rly like this OS even with so many bugs... there is always an option. Move to stock 4.4 published by OP on official website.

Anyone else facing the same issue? Was there ever a fix for this issue? I'm on 38R and still encountering this issue

Same here.
See this thread for answers and work around. No solution as of yet.
http://forum.xda-developers.com/oneplus-one/help/dropped-calls-weak-lte-signal-t2916659

[Q] What's up with the N5?

I'm not sure if people are just really downplaying the bugs their experiencing, or maybe Canada just got a big batch of bad phones but it seems nobody online is having the problems me and a few friends are having with our phones. When 5.0 first arrived I was shocked to find I experienced none of the bugs that everyone was complaining about, 2 weeks later and my phone in unusable. A factory reset seems to clean things up but within another week my phone will become unusable again. I thought maybe my phone had broken until I spoke to some friends and found out that multiple (5+) are having the exact same issues. So my question is what's going on with the n5? How is yours working? I'm extremely disappointed this time around after the great experience I had with the galaxy nexus and n4 and would even say I was a nexus fanboy. After having the n5 since launch I have decided that I will no longer be buying nexus phones, as I have has nothing but problems with the 2 n5s I have owned.
A quick list of some of the bugs I've been experiencing are:
Terrible Battery
Immense lag / lack of response in general.
Facebook Messenger chat heads seem to close themselves about 75% of the time.
Getting the keyboard to come up is a game of hit and miss.
The Wallpaper changes itself to black (my indicator things are about to get crazy)
Data/WiFi often just stop working, while icons in the status bar appear normal
About 1 in every 4 notifications I get fails to actually send a notification.
I get a constant "attempting to reconnect in x seconds" while connected to my moto 360.
My navbar/status bar often disappear.
And the annoying "bug report captured" bug that has been persistent since I got the phone.
I've had these problems on stock 5.0, 5.0.1 as well as all custom Roms up to 5.0.2
I've even tried going back to KK, while greatly improved, I still experience much of the same problems.
Does anyone else have these or similar problems? Has anyone found anything that runs stable? Or is it just time I move on and get myself an HTC?

Using my N5 in germany and it's the best phone I've ever held in my hands Running CM12 (based on Lollipop) for now. Have also been using stock Lollipop for a few months. Both run extremely stable. To be honest: I never heard about your issues. I'm not that big of a fanboy. Never owned a Nexus device before, but I guess I'll never move away from Nexus
Just my honest opinion about the device
By the way: I've got a moto 360, too. And the connection is great - up to 10 meters at least and no random disconnects

I have zero issues with mine, but I'm on stock 4.4.4 so that may have something to do with it. I'm not a fan of Lollipop at all. Too many bugs, and I don't like the look of it.

After one year with my Nexus 5, running stock no root, never a problem. I'm a former owner of HTC flagships phones, never a problem with them.
Sent from my Nexus 5 using Tapatalk

Using Stock 5.0.1 rooted and with ElementalX kernel is good for me and have been using that setup for over a month now. No issues like what you're describing at all. :S

No problems here like that. Bug report issue is normally a poorly fitting case

Hmm... So it seems that the only people that are having these bugs live in my area... Do you think its possible we all got a bad batch of n5s at the rogers store here?
Edit: everyone experiencing these issues has bought their phones from rogers stores here in my city.

OFWGKTADGAF said:
Hmm... So it seems that the only people that are having these bugs live in my area... Do you think its possible we all got a bad batch of n5s at the rogers store here?
Edit: everyone experiencing these issues has bought their phones from rogers stores here in my city.
Click to expand...
Click to collapse
Yeah the devices purchased at the play store seem to be fine now. At first, me personally, I had tons of bugs at release. But those issues have been fixed with updates. Mainly concerning the signal and camera speed.

Thread cleaned.
If you think a report is breaking the rules or shouldn't be there for any other reason please report it and move on, antagonizing them adds nothing to the forum but makes our job harder. Thanks, Tijmen.

No issues here besides the occasional Mobile Radio active wakelock, which I did also see occasionally on KK. I did have some memory leak issues on 5.0.0 but either 5.0.1 fixed it or me removing some 3rd party background services did.

OFWGKTADGAF said:
I'm not sure if people are just really downplaying the bugs their experiencing, or maybe Canada just got a big batch of bad phones but it seems nobody online is having the problems me and a few friends are having with our phones. When 5.0 first arrived I was shocked to find I experienced none of the bugs that everyone was complaining about, 2 weeks later and my phone in unusable. A factory reset seems to clean things up but within another week my phone will become unusable again. I thought maybe my phone had broken until I spoke to some friends and found out that multiple (5+) are having the exact same issues. So my question is what's going on with the n5? How is yours working? I'm extremely disappointed this time around after the great experience I had with the galaxy nexus and n4 and would even say I was a nexus fanboy. After having the n5 since launch I have decided that I will no longer be buying nexus phones, as I have has nothing but problems with the 2 n5s I have owned.
A quick list of some of the bugs I've been experiencing are:
Terrible Battery
Immense lag / lack of response in general.
Facebook Messenger chat heads seem to close themselves about 75% of the time.
Getting the keyboard to come up is a game of hit and miss.
The Wallpaper changes itself to black (my indicator things are about to get crazy)
Data/WiFi often just stop working, while icons in the status bar appear normal
About 1 in every 4 notifications I get fails to actually send a notification.
I get a constant "attempting to reconnect in x seconds" while connected to my moto 360.
My navbar/status bar often disappear.
And the annoying "bug report captured" bug that has been persistent since I got the phone.
I've had these problems on stock 5.0, 5.0.1 as well as all custom Roms up to 5.0.2
I've even tried going back to KK, while greatly improved, I still experience much of the same problems.
Does anyone else have these or similar problems? Has anyone found anything that runs stable? Or is it just time I move on and get myself an HTC?
Click to expand...
Click to collapse
A reboot a day keeps the android bugs away

kevtrysmoddin said:
A reboot a day keeps the android bugs away
Click to expand...
Click to collapse
Rebooting is normally my go-to solution for problems but it doesn't seem to help these bugs. I installed CM Security and it constantly warns me about my CPU usage/RAM and battery Temperature. The culprit almost always seems to be the Facebook app (sometimes using 250+ mb of RAM just for background services) Could this be a bug with the Facebook app making my phone perform poorly... Does anyone know of any solid alternatives to the official Facebook app?

OFWGKTADGAF said:
Rebooting is normally my go-to solution for problems but it doesn't seem to help these bugs. I installed CM Security and it constantly warns me about my CPU usage/RAM and battery Temperature. The culprit almost always seems to be the Facebook app (sometimes using 250+ mb of RAM just for background services) Could this be a bug with the Facebook app making my phone perform poorly... Does anyone know of any solid alternatives to the official Facebook app?
Click to expand...
Click to collapse
Fast for Facebook I'd a good alternative

I've been without issues since the factory images were first released, running CM12 CAF builds without issues (besides cm12 bugs)

So call me crazy but I deleted the Facebook and Messenger apps about 6 hours ago and have had 0 problems since... I'm using the official Facebook "Lite" apk I found online and while it is very ugly, things are running much smoother, just hoping that maybe this will solve the bugs I've been experiencing and I'll be able to help my friends get there phones back to a usable state.

OFWGKTADGAF said:
I'm not sure if people are just really downplaying the bugs their experiencing, or maybe Canada just got a big batch of bad phones but it seems nobody online is having the problems me and a few friends are having with our phones. When 5.0 first arrived I was shocked to find I experienced none of the bugs that everyone was complaining about, 2 weeks later and my phone in unusable. A factory reset seems to clean things up but within another week my phone will become unusable again. I thought maybe my phone had broken until I spoke to some friends and found out that multiple (5+) are having the exact same issues. So my question is what's going on with the n5? How is yours working? I'm extremely disappointed this time around after the great experience I had with the galaxy nexus and n4 and would even say I was a nexus fanboy. After having the n5 since launch I have decided that I will no longer be buying nexus phones, as I have has nothing but problems with the 2 n5s I have owned.
A quick list of some of the bugs I've been experiencing are:
Terrible Battery
Immense lag / lack of response in general.
Facebook Messenger chat heads seem to close themselves about 75% of the time.
Getting the keyboard to come up is a game of hit and miss.
The Wallpaper changes itself to black (my indicator things are about to get crazy)
Data/WiFi often just stop working, while icons in the status bar appear normal
About 1 in every 4 notifications I get fails to actually send a notification.
I get a constant "attempting to reconnect in x seconds" while connected to my moto 360.
My navbar/status bar often disappear.
And the annoying "bug report captured" bug that has been persistent since I got the phone.
I've had these problems on stock 5.0, 5.0.1 as well as all custom Roms up to 5.0.2
I've even tried going back to KK, while greatly improved, I still experience much of the same problems.
Does anyone else have these or similar problems? Has anyone found anything that runs stable? Or is it just time I move on and get myself an HTC?
Click to expand...
Click to collapse
I know it's really late in the game now, but have you tried starting in safe mode to see if you have the same issues? It could be an app causing all the grief.

Unexpected problems after updating to MM through Smart Switch

Dear Forum,
My wife acquired the S6 last week and I helped her through the initial stuff of creating backup from her previous S3.
All went fine, all was where it should have been, nothing missing, great stuff.
The "Software Upgrade" utility inmediately tells you that there's an upgrade available to MM and I thought to myself "Well, that phone is from November 2015, the upgrade couldn't harm, in fact, it usually improves things", right ?
My wife asked if there was going to be an issue with the upgrade and if it would be possible to downgrade again....
So, I went to Kies3, which directed me to Smart Switch and I began the upgrade. After it was done I did a factory reset and the phone booted, all ok...so far...
I gave the phone to my wife (an avid Instagrammer) and she told me : this is not working, what have you done to my phone ? The nightmare begins for me...
1. Apparently the wifi signal was quite poor (even if sitting in front of the router). It takes some time to connect, which means that pages like Instagram, tumblr, facebook, even searches in Chrome take an eternity to load ! It didn't happen on version 5.1 apparently on her S6 (which I doubt) , and on her S3 it worked flawlessly. I have to say though that I experience the same issue on my current Z9 Max. I believe that the router (Glass Fiber connection) is quite old and not up to new standards, that's why it hangs with new phones. I only have wifi issues at home, any other router I connect to (Bars, brother home, mother home, at work) work perfectly fine. I will change the router as soon as I can, but I firmly believe it has to do with new hardware the router is not used to.
2. Mobile Data
They did not work at all... The look on my wife's face said it all "What the Eff have you done to my fresh new phone" ??? I'm asking this to myself also now...why did I upgrade this thing ? In the end I managed to get mobile data, simply by trying 3G, 2G, individual options and finally 4G worked again. But yeah, what do you do at home with a smartphone if you don't have an internet connection ?
Why did Samsung push-out this upgrade, why are they forcing messages onto the user that an upgrade is needed ? I mean, I've been using Android for quite some time and I've flashed many many Roms, installed software upgrades, I never ever faced any issue on my HTC or Nubia, all worked fine after an upgrade, at least mobile data were working always. Samsung is supposed to deliver top notch phones with top notch upgrades...how can they possibly offer/push something that might cause more trouble than joy ?
I assume a FW upgrade is needed as well, why don't they warn ?
Now the question.... if 5.1 worked fine, is there any possibility to downgrade the S6 to a previous Android version ? Would it be possible with Odin ?
I got an angry wife sitting at home , which is convinced that I only wanted to play around and didn't want to help her.
Have you guys experienced problems after upgrade to MM on the S6 ?
Cheers,
Ken

Play Store and Widgets Freeze -> When Blue Tooth On

I have been fighting problems with my widgets freezing, as well as updates from the Play Store freezing, for a long time, on my Note 9, which on on V9 of Android.
Doing a complete factory refresh fixes the problem, temporarily. All searchs turn up instructions to clear cache, etc, to no avail.
I finally did a global search on XdA and found this thread based on a Xiaomi Mi 8 with Miui 9.6.3 having the problem with the Play Store. The 'fix' was to turn off blue tooth, and reboot.
I have tried that, and what do you know...that fixes the problem...until I need blue tooth turned on.
So, I"m thinking this is a general Android problem, given it is on two different brands of phones, with two different mfgr updates, and different versions of Android.
Anyone else know of this issue, and of any fix? I'm thinking maybe Google needs to address it, and likely is not aware of the problem. I have no idea how to communicate it to Google, and no expectation that they'd pay attention to me.

ewingr said:
I have been fighting problems with my widgets freezing, as well as updates from the Play Store freezing, for a long time, on my Note 9, which on on V9 of Android.
Doing a complete factory refresh fixes the problem, temporarily. All searchs turn up instructions to clear cache, etc, to no avail.
I finally did a global search on XdA and found this thread based on a Xiaomi Mi 8 with Miui 9.6.3 having the problem with the Play Store. The 'fix' was to turn off blue tooth, and reboot.
I have tried that, and what do you know...that fixes the problem...until I need blue tooth turned on.
So, I"m thinking this is a general Android problem, given it is on two different brands of phones, with two different mfgr updates, and different versions of Android.
Anyone else know of this issue, and of any fix? I'm thinking maybe Google needs to address it, and likely is not aware of the problem. I have no idea how to communicate it to Google, and no expectation that they'd pay attention to me.
Click to expand...
Click to collapse
If you are using a custom ROM, it is probably something in the ROM that the ROM developer needs to fix, in this case, you will have to get the developer to fix this issue in the ROM itself. Post details of the issue in the thread where you got your ROM.
If you're using stock, it probably isn't something that involves Google's part of your stock firmware, it is probably something caused by your manufacturer's part of your stock firmware.
What I mean is, android devices have Google's base android OS on them, but they also have things on top of the base OS that is put there by the manufacturers and/or carriers, such as the UI that your device uses, some manufacturers use their own UI instead of the stock Google UI.(i.e. TouchWiz UI for Samsung devices, Sense UI for HTC devices, etc).
If this is the case, you need file a bug report to your specific device's manufacturer or to your specific carrier.
Sent from my SM-S767VL using Tapatalk

Yes, I am using a stock ROM. I will try notifying my carrier, although I find it interesting that the Chinese brand Xiaomi has the same problem. I don't think that would be sourced by my carrier, AT& T.

ewingr said:
Yes, I am using a stock ROM. I will try notifying my carrier, although I find it interesting that the Chinese brand Xiaomi has the same problem. I don't think that would be sourced by my carrier, AT& T.
Click to expand...
Click to collapse
That may or may not be for the same reason, maybe the two devices have the same bluetooth components and use the same drivers in the kernel, the kernels also could or could not be the same.
Sent from my SM-S767VL using Tapatalk

Well, at any rate, I guess I may dump this Note 9. I do find consistently that turning BT off it works fine, but I need BT on a lot, and it's wearing out fast to be thinking of turning it on and off.
BTW...I don't recall if I mentioned it, but my wife has a Note 9 too. I had it first, and experienced this problem. WE swapped to see what happened. Still have the problem, so both phones have it.
IN her case, she doesn't use many apps, doesn't care about updating apps, but turning BT off to do so is no problem. Only time she used BT is in the car.

Just an update...
I ended up going back to the N.ote 9. It's been working flawless for quite a while. I had decided whatever was causing the issue got fixed... But it's back tonight. And, turning off Bluetooth does NOT fix it this time.
Really frustrating.

Interesting thing...so I reloaded the Note 3-4 times trying different things. Couple interesting things I noted:
One test was to factory reset, load zero other apps, and check Play Store. It had severa apps to upead. I selected update all, and the freeze happened on the very first app. So this confirms it is not any of the third party apps that I use that is causing this.
By late evening, I had restored my phone to the way I use it. There were 20 apps that needed updating. It was stuck on the first one at 99% for 2 hourse when I went to bed.
When I got up this morning, all had updated...6 hours earlier. So at around 2:30 all apps updated one right after the other.
This feels like the PS is holding back the updates until some unknown parameter is met.
I have searched and spent a few hours reading posts about this problem. It apparently is prevalent, for years. Most of the posts talk about erasing cache and data for PS and/or Download Manager. Those and nothing else suggested is working. It's interesting that it seemed that turning off blue tooth would allow PS to work fine...a few months ago, but not now.