push notifications intermittently fail to come through while screen is off - Samsung Galaxy S7 Questions and Answers

This problem shows up periodically when I leave my S7 stationary on a desk or table while in discharge mode. I found an xda thread describing the exact symptoms, but for the S6. My phone is an S7, of course. That S6 thread is here: http://forum.xda-developers.com/galaxy-s6-edge/help/push-notifications-stop-screen-off-t3071248
I have my device set so notifications will appear on the lock screen. And under Settings > Notifications I have about 5 apps set for priority mode. That works consistently to bring notifications from those apps to the top of the notification list. The problem is that occasionally when the screen turns off --not consistently-- all push notifications are suppressed until I turn on the screen again. At this point, all of the suppressed, pending notifications fire off their associated alert sounds and each of their alert banners pop onto the lock screen. I can never know when the notifications are going to be suppressed like this when I toggle off the screen or when it times out on its own.
Am I the only one who experiences this issue on the S7? I had possession of some other S7's some months back and at least two of them demonstrated similar intermittent push notification behavior. However, I had no idea exactly what was happening at the time (i.e, whether it was the individual apps malfunctioning or perhaps a lagging issue with the servers/networks they were using). But from my experience to date, it appears that the absence of notifications on those devices during screen off mode may have been the same issue.
There was a great deal of concern about this within the S6 thread I've cited above. But no definite solutions were given; the general hope was that a future update would correct the problem on the S6 and that the S7 with android 6 marshmallow would hopefully not include the intermittent notification problem. If I've missed an informative thread on this issue relevant to the S7 (or the S7 edge) please direct me accordingly.
Thanks

Used to happen with my S5, afaik it's Marshmallows new low power mode, 'Dose' that causes it as it didn't happen with Lollipop

*Detection* said:
Used to happen with my S5, afaik it's Marshmallows new low power mode, 'Dose' that causes it as it didn't happen with Lollipop
Click to expand...
Click to collapse
In that case, how is the best way to disable this mode? Package Disabler perhaps? And why am I the only one who seems to have posted about this matter as far as the S7? Timely notifications are pretty important... so I would think that if this were a typical power saving side effect on the S7 that many S7 owners would be speaking out about the notification lapses. It's fairly puzzling.
Thanks

Dose being the cause is just my take on it, I couldn't think of anything else it could be with my S5 either, and as I said it never happened with Lollipop, and Dose only arrived with Marshmallow, so I put two and two together
Not sure you can disable Dose, other than have something running in the background causing a wakelock, which would drain your battery
Might be something else causing it, but I couldn't see any other explanation
Something I did notice though was if the phone was on 4G Data instead of WiFi, notifications were instant, but I was only on 4G while I was out, and when the phone is moving, dose doesn't work, it has to be completely stationary

*Detection* said:
Dose being the cause is just my take on it, I couldn't think of anything else it could be with my S5 either, and as I said it never happened with Lollipop, and Dose only arrived with Marshmallow, so I put two and two together
Not sure you can disable Dose, other than have something running in the background causing a wakelock, which would drain your battery
Might be something else causing it, but I couldn't see any other explanation
Something I did notice though was if the phone was on 4G Data instead of WiFi, notifications were instant, but I was only on 4G while I was out, and when the phone is moving, dose doesn't work, it has to be completely stationary
Click to expand...
Click to collapse
Hmm... in my case it is happening exclusively on 4G without wifi running. So maybe it's something else. Most of the time notifications come though immediately. I'd say that during only about 10 or 20% of the phone's stationary time they are repressed until screen on.

Have a solution!
Faced the same issue, you have to exclude the apps you need notification at 2 places in the settings.
For the doze settings, go to settings, battery, battery usage, more ( top right), optimize battery usage , select all apps and select the apps you need to show notifications.
Second place, settings, battery, go down to app power saving, click details, set app you wish notifications to disabled.

Related

Not Getting Notifications - 5.0.1

Hi,
My nexus 5 does not show/get messages from Whatsapp after the phone screen has been locked and not woken up for a while. This is happening on 3G. This seems to be happening during the afternoon. It's not really anything to do with the time I guess.. probably only because the phone is least used while im at work.
Battery saver is off and no such battery saving apps are in use
Anyone else facing this issue ?
Thanks!
Check if you have priority notifications enabled.
Hint: Check for a Star icon in the top right corner.
Check if you have restricted data for Google Services or any other Google/System related app

[Q] Z3 Dual D6633 + Lollipop: from heaven to Hell

Sony xperia Z3 Dual D6633 Android 5.0.2 Build 23.1.1.E.0.1
Hi there,
Upgraded my Z3 to lollipop last week and, despite the fact that the upgrade itself was flawless, I think I went from a device that used to work like a charm to one full of annoyances.
On day #1, noticed the batt drain skyrocket. 3h after disconnecting it, it was at 68%, half way through the morning. WTF? was my first thought. On a typical day on kitkat, I was able to end the day at 40% at least.
The second thing I´ve noticed was the phone app. It starts giving me errors, saying that the "network could not be reached" when I try to dial a number. If I insist for 4, 5 more times, it crashes. Dialing is only possible again if I reset the phone.
The third thing is the lock screen. It seems that lollipop has a drop down menu that makes it possible to enable/disable lots of things, like communications and even setting the phone in airplane mode. Imho that´s a huge liability / security risk and it appears that there is no way around that.
Still about the lock screen, it seems to have a bug: if you have any activesync account setup, not notifications will show up, no matter how you configure it (to show all or hide sensitive content).
So, I had only one thing to do, after reading forums etc... factory reseting it.
Surprise! All problems are still there.
Does any1 have any tips on those?
Thanks in advance.
There will be a widget on one of the screens which keeps refreshing itself and I found that to be the battery killer on my 6603.
Did you use any specific app to pinpoint the culprit?
1. It is possible that the battery levels are calibrating and will be imprecise for a while after the update, using the device normally for a couple of days will fix it, or at least this is what I observed in many phones I owned.
2. This is very weird and I can't help you with. If not even factory reset did help you may have some corrupted data on one of your contacts maybe? Try to make a thread about this issue on the Sony forum.
3. I noticed that as well, but even on pervious versions you could turn off the phone so I don't think it changes anything. Make sure to disable the multi user options that would allowanyone to add a new user from the lock screen.
4. Another weird thing, I use exchange accounts on my phone and I don't have any problem on mine. See point 2.
Under
settings>sound and notifications>when device is locked
Set to hide sensitive notification content or don't show notification content at all.
This should fix lock screen displaying email notifications from your exchange account.
Also, unlock phone, pull down notifications, pull down again to reveal quick settings, hit the edit button (pencil) and remove icons but clicking and holding and drawing them to the top. Unfortunately this removes them even when phone is unlocked but of your worried about unauthorised toggling of things on off its the best you can do I think.
As for battery drain, check the battery usage in
Settings>power management
Make sure stamina mode is on, toggle it off then on to make sure.
Select battery usage and check to see if any apps are using more than they should. Make sure brightness is set low but enable adaptive brightness under display settings.
ozzy lion said:
Under
settings>sound and notifications>when device is locked
Set to hide sensitive notification content or don't show notification content at all.
This should fix lock screen displaying email notifications from your exchange account.
Also, unlock phone, pull down notifications, pull down again to reveal quick settings, hit the edit button (pencil) and remove icons but clicking and holding and drawing them to the top. Unfortunately this removes them even when phone is unlocked but of your worried about unauthorised toggling of things on off its the best you can do I think.
As for battery drain, check the battery usage in
Settings>power management
Make sure stamina mode is on, toggle it off then on to make sure.
Select battery usage and check to see if any apps are using more than they should. Make sure brightness is set low but enable adaptive brightness under display settings.
Click to expand...
Click to collapse
That's not a smartphone anymore, with all functions shut down and brightness low.
This phone has the best screen, use it at least 50% brightness.
I have no issues with the brightness down. It bumps up nicely in brighter conditions and will even max out in daylight. If I ever need it brighter then it's easy to boost temporarily. It's a small price to pay for nearly 24 hours of battery with 5 hours screen on time.
I never mentioned shutting down functions. The only thing I mentioned removing was the toggles that concerned the op on the quick settings. Removing mobile data and aeroplane mode from quick settings hardly cripples the device, I never use these anyway.
I don't think it very useful that there's not more customisation available here such as a complete set of separate lockscreen settings. But if all you can do is comprise then what else can you suggest?
I don't think unlocking the bootloader and installing a custom ROM is something the op wants to do.
ozzy lion said:
I have no issues with the brightness down. It bumps up nicely in brighter conditions and will even max out in daylight. If I ever need it brighter then it's easy to boost temporarily. It's a small price to pay for nearly 24 hours of battery with 5 hours screen on time.
I never mentioned shutting down functions. The only thing I mentioned removing was the toggles that concerned the op on the quick settings. Removing mobile data and aeroplane mode from quick settings hardly cripples the device, I never use these anyway.
I don't think it very useful that there's not more customisation available here such as a complete set of separate lockscreen settings. But if all you can do is comprise then what else can you suggest?
I don't think unlocking the bootloader and installing a custom ROM is something the op wants to do.
Click to expand...
Click to collapse
You said stamina.
Stamina means already some functions off.
Update:
1. Batt drain
Remains without an explanation. My daily use profile is basically the same as before the update. 3PM and I am at 28%, with stamina on. I can´t recall a day, running kitkat, that I would hit the charger at night with 28% of batt remaining (and I still have 4h to go). It was always on 40% ish. GSAM is reporting that 47% of the batt drain is caused by apps and, from that, 30% is represented by android core apps + android system + kernel. I might be wrong, but I think it is related to reindexing, contact + agenda sync etc and it will probably get lower eventually (I hope!)
2. Phone App giving errors
I think I have isolated the problem. It seems to be caused by TrueCaller.
3. Lock screen
Regarding the drop down menu, It is clear now that what I think is a problem is, in fact, by design and there is no way around it without rooting. But regarding the notifications, I just removed both activesync accounts and I started getting notifications in the lock screen again. So, my guess is that there is a policy of some sort that is being interpreted by the phone as it should hide all notifications from the lock screen.
In fact, there are lots of things that got blocked / disabled because of those policies. Here is a list of things that were disabled and now appear to be working again, after the removal of the activesync accounts:
. notifications are showing again in the lock screen;
. smart lock;
. screen lock options (none, swipe, pattern);
note: I thought that I would be able to enable services in Accessibility, like LastPass or App Advisor by Norton, but it still does not work (I try to enable any of them, but pressing "ok" on the warning dialog does nothing and the only option working is "cancel").
Thinking about resetting it again...
Hi, if problems are persistant you can always downgrad software at KitKat by using FlashTool and wait Lollipop 5.1 (5.1 will probably solve many problems).
StealthNet said:
Update:
1. Batt drain
Remains without an explanation. My daily use profile is basically the same as before the update. 3PM and I am at 28%, with stamina on. I can´t recall a day, running kitkat, that I would hit the charger at night with 28% of batt remaining (and I still have 4h to go). It was always on 40% ish. GSAM is reporting that 47% of the batt drain is caused by apps and, from that, 30% is represented by android core apps + android system + kernel. I might be wrong, but I think it is related to reindexing, contact + agenda sync etc and it will probably get lower eventually (I hope!)
2. Phone App giving errors
I think I have isolated the problem. It seems to be caused by TrueCaller.
3. Lock screen
Regarding the drop down menu, It is clear now that what I think is a problem is, in fact, by design and there is no way around it without rooting. But regarding the notifications, I just removed both activesync accounts and I started getting notifications in the lock screen again. So, my guess is that there is a policy of some sort that is being interpreted by the phone as it should hide all notifications from the lock screen.
In fact, there are lots of things that got blocked / disabled because of those policies. Here is a list of things that were disabled and now appear to be working again, after the removal of the activesync accounts:
. notifications are showing again in the lock screen;
. smart lock;
. screen lock options (none, swipe, pattern);
note: I thought that I would be able to enable services in Accessibility, like LastPass or App Advisor by Norton, but it still does not work (I try to enable any of them, but pressing "ok" on the warning dialog does nothing and the only option working is "cancel").
Thinking about resetting it again...
Click to expand...
Click to collapse
A new firmware version has dropped for the Z3 which I think fixes your issues with notifications.
I received it OTA yesterday, I'm running the Balkans customisation.
Thank you for the tip! I hope it does! Will keep it posted here just for the reference. I am starting to feel other "symptoms" as well, like bluetooth instability (you pair a device and it stops working, have to pair again).
.
Just hit another weird thing.
I am not being able to create a new vpn connection. I am trying to use the PureVPN and IPVanish client software, but when I try to setup the conection, I receive a disclaimer, saying that my traffic might be monitored, with a "CANCEL" and "OK" options. The OK doesn´t work, only "CANCEL".
My device is encrypted and I have also noticed that I am not able to decrypt it.
Also, If I go to Accessibility and try to enable a service, the same thing happens: a disclaimer appears, saying that the service might observe my actions, with a "CANCEL" and "OK" options. The OK doesn´t work, only "CANCEL".
Any ideas?
Ok, just a quick fup: the ability to create VPNs from apps is disabled if you encrypt the phone. It seems that if you create if before encrypting, it won´t be disabled; but you wont be able to create a new vpn from an app downloaded, after encryption.
Regarding the Accessibility > Services, after a *lot* of research, I have found that Twilight was the culprit. For the reference:
https://code.google.com/p/android/issues/detail?id=79637

Anyone else's S7 waking up randomly?

My screen will turn itself on every now and then, I can't seem to find anything consistent about what causes it to do this. Maybe some app I have installed is causing it but I've never had the issue on other devices (ambient display is set to off in my case)
djh816 said:
My screen will turn itself on every now and then, I can't seem to find anything consistent about what causes it to do this. Maybe some app I have installed is causing it but I've never had the issue on other devices (ambient display is set to off in my case)
Click to expand...
Click to collapse
It sometimes happens to my phone too. I don't know what causes it. And I have no problem about battery drain, I have just used phone for 1d2h33m35s with 6h20m screen on time. It was happenig to me in S5 too. I use same apps. I think an app causes it.
Mine woke up twice yesterday in the middle of the night, definitely strange.
Yeah I wish there was some place to see what apps have recently used wake lock or keep awake permissions to see if it's something I installed or what. I disabled most samsung bloat and use mostly just the google apps and then a few casual games like hearthstone
I have disabled lots of Google apps and Samsung bloatware since I use phome first day. Maybe we all disabled one wrong app
Mine does it too occasionally
Mine does as well. At one point it stopped and battery was much better, but it has started again.
yeah I'm pretty bare bones when it comes to android phones, I like minimal background apps and go for battery life and speed. still can't figure out what on earth is waking my s7
I am having the same problem with my Galaxy s7 edge. it will randomly wake the lock screen, even when not getting a notification. Its really anoying. I was also having a problem with the screen lighting up when I recieved a text message using Verizons message + app. changed to samsung message and had the same problem, even with notifcations turned off! finally got it to stop by using google messages, but now when my phone is face down it doesnt do the cool light up on the edge. really frustrating.

Standalone notification and icon appearing randomly

I'm not sure I've actually identified the problem so let me start at the beginning.
I have a new Gear S3 Classic. It randomly will beep and vibrate for no apparent reason. If I look at the watch the only difference I can detect is a watch icon in the 12 o'clock position on the face. If you swipe on it, it will display the word 'standalone.'
The problem is that it should not be in standalone mode since this always seems to happen when the watch is in close proximity to my phone. What's worse is that it doesn't just happen once but 2 or three times in close succession before it finally gives up.
I think I can defeat the notifications by putting the watch in do not disturb mode but that has other obvious disadvantages.
So is my watch defective? Do I need to pursue a warranty claim? Am I doing something wrong, do I need to reconfigure my watch somehow? I have no idea how to proceed from here. Any help is appreciated.
I think the vibrations are BT disconnection alerts. This can be disabled in settings CONNECTIONS -> ALERTS.
In terms of addressing the underlying problem of why the watch and phone aren't able to maintain a solid BT. Have you tried pairing to a different phone, to rule out a problem on that end?
afblangley said:
I think the vibrations are BT disconnection alerts. This can be disabled in settings CONNECTIONS -> ALERTS.
In terms of addressing the underlying problem of why the watch and phone aren't able to maintain a solid BT. Have you tried pairing to a different phone, to rule out a problem on that end?
Click to expand...
Click to collapse
Thanks for the tip. I set it to turn of the alerts. That will be very helpful since it could be seriously distracting at times not mention annoying for other people with me.
My guess is that it's an issue with my phone - Alcatel Idol 4. It probably doesn't send out an "I'm here" signal or whatever the technical term is, often enough for the S3 to realize that it's in range. The last time this happened, I swiped the icon and looked at the watch face and within about 10 seconds it reported that it was connected again.
As long as I don't have to listen to the watch and phone work out their marital differences though and they can manage to stay connected when I need them to be, I'm not going to worry about the watch going standalone periodically.
Thanks again.

display staying on

Ok so have noticed another issue with my phone that I can't say happens every time but more often than I would like and enough for me to notice.
It seems that when my phone gets a notification be it a Google notification (weather/news etc) or email or face book etc my screen wakes up (which is fine by me) but then stays illuminated. It stays this way until I read/swipe it away.
This is more noticeable at night when it's on charge and I happen to wake and find the screen is illuminated still.
I have checked and the option to "wake screen when notification comes in " is switched off so it's not this.
Anyone else have an issue like this/noticed this?
Yes, I have exactly the same issue. It consistently does this when charging, and unplugging the charger allows the lock screen to fade out, as it should always do.
Haven't had this issue on my device & I can't seem to replicate it, but hopefully it's fixed with the August update as a saw a few users have reported this to the ColorOS community
I have this issue, very annoying. Any fix?
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Someone reported that it's related to the Google Clock app. It is annoying and I've also reported this to the Color OS community. Several times I've woken up to find my screen on and if my device suffers screen burn-in because of this, I shall be making a warranty claim due to a software issue and being not fit for purpose! I am not in a position to uninstall G Clock as I rely on it for several assistant routines associated with my alarm. This issue needs to be fixed, along with several others!

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